The 7 habits of quality private providers

Catherine Kearney Manager VET Policy

Your task

• Think about the habits I’m going to describe and see how your RTO or a partner RTO stacks up

• How many habits do you practise?

1: Quality providers value their registration

Evidence includes: • a commitment to good governance • continuing registration as a key aspect of business planning • a risk-based approach to compliance• shared understanding of compliance and legislative

requirements at all levels of organisation• student/people focus over audit focus • accountable and responsible

‘Pass the audit’ approach

Trigger Trigger Trigger

Trigger

Quality focused approach

Compliance benchmark

2: Quality providers are entwined with industry Evidence includes:• understanding that industry engagement is key to VET• working closely with industry partners to ensure training

meets employee/employer needs, including through systematic validation

• formal mechanisms to ensure that delivery and assessment reflects current industry practice

3: Quality providers invest in people

Evidence includes: • right people in the right jobs with clear commitment to

quality• high performance culture supported by good governance

and engaged management team• confidence in the high quality and worth of their training

and assessment programs• an employer and RTO of choice

4: Quality providers support their students

Evidence includes: • commitment to ensuring the right course for the right

student • trainers who know and understand their students’ needs

and circumstances, regardless of delivery mode• support for current students in securing work experience

and job placements

5: Quality providers do the right thing

Evidence includes: • students have accurate information about their course and

open communication channels • students know who to talk to about a problem • feedback and complaints are treated seriously and

efficiently • staff have discretion to make decisions when it is the right

thing to do

6: Quality providers do as they say

Evidence includes: • policies and procedures that are fit for purpose and reflect

practice • staff, students and other stakeholders who understand their

responsibilities • mechanisms for regular checks that they do as they say• consistent expectations of/for partner RTOs• confidence in their continuing compliance and evidence

7: Quality providers share their successes

Evidence includes: • publishes transparent and current data regarding audit

outcomes, student completions and job placements • offers prospective students and partners access to current

students, staff and graduates for their perspectives• knows what people say about them – and asks, analyses,

asks again – invests in reputation

Your rating?Do you/are you:

Habit 1 value your registration?

Habit 2 entwined with industry?

Habit 3 invest in detail?

Habit 4 support your students ?

Habit 5 do the right thing?

Habit 6 do what you say you’ll do?

Habit 7 share your successes?

Resources & support • ACPET RTO health check services • ACPET Professional Development Framework• ACPET VET Benchmarking services• www.acpet.edu.au

• ASQA - www.asqa.gov.au – student checklist and details of providers cancelled/suspended or with conditions.

Resources & support • ACPET Professional Development Framework• National and state-based workshops • Face to face, video conferences and webinars • Range of topics and opportunities for engagement

http://www.acpet.edu.au/services/professional-development/

Resources & support Monitor: • ASQA directions, FAQs and updates - be across the

regulator’s approach/views as well as • NSSC communiques on standards and training packages and• Subscribe to ACPET’s National Monday Update. • Approach RTOs within/outside your networks, for advisory

group and validation ‘exchanges’

The quality stamp