6 Phrases Customers Love to Hear

# 1 B E S T P H R A S E

Customers appreciate the opportunity to explain exactly what they want and need

from the service experience

“How can I help you?”

# 2 B E S T P H R A S E

These magic words convey that a knowledgeable solution is imminent

“I can solve that problem.”

# 3 B E S T P H R A S E

Customers certainly appreciate the honesty in this response, but even more

the integrity that you will take responsibly in finding the answer personally instead of

passing the buck

“I don’t know, but I will find

out.”

# 4 B E S T P H R A S E

Again, customers certainly appreciate the honesty in this response, but even more

the integrity that you will take responsibly in finding the answer personally instead of

passing the buck

“I will take responsibility.”

# 5 B E S T P H R A S E

Meeting set timelines and providing a prompt service experience is something everyone who’s ever had to wait on hold

or has had a project’s completion perpetually postponed can appreciate.

“I will deliver on time.”

# 6 B E S T P H R A S E

Perhaps the best of the six at the end of the day; a step above “thanks,” the word

“appreciate” conveys genuine care

“I appreciate your

business.”

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