tellmemore tutors manual

8/11/2019 TellMeMore Tutors Manual

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TELL ME MORE

Language ProgramDescriptions


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CAMPUSTELL ME MORE | Language Program DescriptionsCopyright 2010 All rights reservedPage 2

Table of Contents

ENGLISH ...............................................................................................................................4 P ROFESSIONAL SITUATIONS ........................................................................................ 4

Beginner/Intermediate - A1/A2......................................................................................................... 4 Proficient - B1................................................................................................................................... 7 Advanced - B2.................................................................................................................................. 9 Expert - C1 ..................................................................................................................................... 11 All Levels - Videos Themes Lessons ............................................................................................. 13 All levels - Professional vocabulary................................................................................................ 14

E VERYDAY SITUATIONS ............................................................................................16

Beginner - A1 ................................................................................................................................. 16 All Levels ........................................................................................................................................ 16

FRENCH, SPANISH ............................................................................................................18 P ROFESSIONAL SITUATIONS .......................................................................................18

Beginner - A1 ................................................................................................................................. 18 Intermediate - A2............................................................................................................................ 19 Proficient - B1................................................................................................................................. 20 Advanced - B2................................................................................................................................ 21 Expert - C1 ..................................................................................................................................... 22

All Levels - Videos Themes Lessons ............................................................................................. 23


Beginner - A1 ................................................................................................................................. 24 All Levels ........................................................................................................................................ 24

BRITISH ENGLISH, GERMAN ............................................................................................26 P ROFESSIONAL SITUATIONS .......................................................................................26

Beginner - A1 ................................................................................................................................. 26 Intermediate - A2............................................................................................................................ 27 Proficient - B1................................................................................................................................. 28 Advanced - B2................................................................................................................................ 29 Expert - C1 ..................................................................................................................................... 30 All Levels - Videos Themes Lessons ............................................................................................. 31


All Levels ........................................................................................................................................ 32

ITALIAN ...............................................................................................................................34

P ROFESSIONAL SITUATIONS .......................................................................................34

Beginner - A1 ................................................................................................................................. 34 Intermediate/Proficient - A2/B1 ...................................................................................................... 35 Advanced/Expert - B2/C1............................................................................................................... 36 All Levels - Videos Themes Lessons ............................................................................................. 37



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All Levels ........................................................................................................................................ 38

DUTCH ................................................................................................................................40 E VERYDAY SITUATIONS ............................................................................................40

All Levels ........................................................................................................................................ 40


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English

Professional situations

Beginner/Intermediate - A1/A2

Client and Business Partner Relations

The Language Program Client and Business Partner Relations will enable you toengage in simple interactions, over the phone, in person, and in writing. You will beable to carry out routine tasks such as welcoming unfamiliar visitors, asking forinformation about events, and writing basic emails. You will be capable of handlingbrief, structured situations as long as topics are familiar and others speak with afamiliar accent.

Client relations

The learning program Client relations aims at enabling you to do the following tasks:- have a simple conversation with a supplier;- contact a company;- answer a receptionists requests for information: spelling your name and giving

your job title;- get information from a client;

- or, playing the role of a client, express yourself in practical situations such aswhen renting a car or reserving a stand for a trade fair.

Welcoming clients

The learning program Welcoming clients aims at teaching you how:- to exchange information with a receptionist;- to welcome a client;- to understand or give directions to a specific place.

Business calls

The learning program Business calls will allow you to be able to:- contact a company by telephone and introduce yourself;- set up or cancel an appointment;- master the principal expressions for getting practical information by telephone;- answer practical questions by telephone.You will be able to have a simple telephone conversation, requesting and providinginformation.


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Presentations and Meetings

The Language Program Presentations and Meetings will enable you to have simpleinteractions with others in formal and informal situations, as well as give short, basicpresentations. You will be able to express yourself with reasonable ease when

talking about familiar, routine topics such as your job or projects you are involved in.You will also be able to write documents, such as basic memos. You will be capableof handling brief, routine exchanges as long as standard speech is used and accentsare familiar.

Introducing yourself and your company

The learning program Introducing yourself and your company aims at teaching youhow:- to greet people, introduce yourself and get to know new colleagues;- to present your career history simply and in detail;- to answer questions about your company;- to speak about your companys products;- to talk about your new job;- to describe a typical day at work, your day-to-day tasks and current projects.

Meetings and speeches

The learning program Meetings and speeches aims at greater ease in conducting the

following tasks:- discussing questions and answers with your manager;- understanding company rules and how the firm works;- participating in a meeting and suggesting new ideas.

Organization

The Language Program Organization will enable you to carry out basic tasks such asmaking and taking reservations, and understanding simple documents such asforms. You will be capable of having direct, short interactions on familiar topics whenothers use standard vocabulary and speak with a familiar accent.

On a business trip

The learning program On a business trip will enable you:- to present your career history simply;- to discover the principal courteous forms of address.

All topics

With the learning program All topics, you will discover and learn the basic words andstructures needed to communicate effectively in a professional environment.


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The following situations will enable you to put into practice your vocabulary andcommunication skills:- presentation of your professional background;- presentation of your company.


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will learn to express yourself in a clear, detailed way when speaking to a group, suchas when explaining a procedure or justifying a choice. You will be capable of writingand understanding straightforward documents such as memos. You will be able toconverse with and understand others as long as accents are familiar and only

standard speech is used.

Product presentation

With the learning program Product presentation, you will learn how:- to have a discussion with a company rep;- to get information about a companys products;- to answer a clients questions about your product: its physical characteristics

(color, size, etc.), the warranty, the price, possible discounts;- to ask a client to fill out a questionnaire.

Presenting your company

The learning program Presenting your company will develop your capacity:- to answer a journalists questions about your company (history, international

success, etc.);- during a trade far, to explain how the company works and how it has become a

market leader;- to show how your companys distribution network is organized;- to present overseas mergers and profits;- to announce sales objectives for the coming year.

All topics

The learning program All topics aims at increasing your autonomy in the followingsituations:- presenting your company, its mission, philosophy and product line;- leaving on a business trip and participating in a business luncheon.


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Advanced - B2


The Language Program Presentations and Meetings will enable you to carry out avariety of tasks such as presenting information and restrictions, explaining results, orinforming others of your intentions. You will also be capable of writing and readingprofessional documents containing complex content, such as reports or meetingminutes. You will be able to express yourself with some fluidity and spontaneity, aswell as understand others when discussing relatively complex topics that aresomewhat familiar to you, even when others speak with an accent.

Interpersonal Skills and Negotiation

The Language Program Interpersonal Skills and Negotiation will enable you tofluently and effectively communicate with others in both formal and informalsituations. You will be able to carry out relatively complex tasks such as welcomingclients, justifying decisions, or negotiating deadlines or prices. You will be capable ofwriting clear, detailed professional documents, such as letters or brochures. You willbe able to interact in a reasonably natural way, even when others speak with anaccent, as long as topics are somewhat familiar and background noise is notexcessive.

Jobs and career paths

The learning program Jobs and career paths will enable you:- to get to know the names of different occupations, as well as the vocabulary relatedto the job of project manager in a company;- to learn how to speak about time organization.

Business calls

With the learning program Business calls, you will learn how:- to formulate questions for a telephone survey;- to establish an inventory of needs for IT equipment while speaking with a client on

the telephone;- to set up an appointment to meet with a client.

Client and Business Partner Relations

The Language Program Client and Business Partner Relations will enable you toeffectively interact with clients, such as when handling problematic requests ordealing with uncooperative visitors. You will be able to communicate clearly and indetail over the phone when making apologies, insisting on something, or expressingcertainty. You will be capable of understanding written complaints containing a widerange of vocabulary, and also be able to respond to them in a clear, detailed way.You will be able to understand complex speech, even when others speak withaccents, as long as the topics discussed are somewhat familiar to you.


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On a business trip

The learning program On a business trip will enable you:- to guide travelers;- to give advice to travelers;- to express your general opinion about the United States.

Client relations

The learning program Client relations will enable you:- to get to know the vocabulary related to business travel, insurance and banking;- to learn the vocabulary used in an airport;- to ask questions about business travel by airplane;- to get details about a business trip;

All topics

During a virtual visit to the United States, the learning program All topics will enableyou to develop your knowledge and skills to know how:- to discuss the customs and traditions of the United States;- to organize a business trip;- to plan a seminar;- to carry out administrative tasks (at the post office, the bank, in an insuranceagency, etc.).


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Expert - C1

Interpersonal Skills and Negotiation

The Language Program Interpersonal Skills and Negotiation will enable you toengage in formal and informal multi-layered interactions, as well as give structuredspeeches on complex topics. You will be able to express yourself with ease whencarrying out tasks such as responding to objections, convincing difficult clients, orcriticizing in a diplomatic way. You will be capable of understanding others when theycommunicate implicit meanings or express needs and opinions, as well asunderstand specialized, lengthy documents, such as press articles. You will be ableto communicate fluently with others on a wide range of topics, even when speakingwith others who have pronounced accents.

Sales and after-sales advice

The learning program Sales and after-sales advice will enable you:- to discover the vocabulary needed to finalize contract;- to deal with questions about when a product will be available;- to identify a clients problems and assert your viewpoint.

Client and Business Partner Relations IV

The Language Program Client and Business Partner Relations will enable you tocommunicate with others fluently when involved in situations that require

sophisticated interaction, such as adapting your way of expressing yourself tospecific cultural contexts. You will be capable of carrying out complex tasks such asexpressing yourself in a diplomatic way when giving a detailed explanation of how aproduct works or negotiating with a client. You will be able to understand and engagein conversation with others even when they speak with strong accents.

Client relations

The learning program Client relations will enable you to further your knowledge forthe following tasks:- to master the sales vocabulary needed to welcome a client;- to give information about the organization of a business trip or entertaining a client.

Professional Interaction

The Language Program Professional Interaction will enable you to engage in formaland informal interactions about a variety of complex topics within your company. Youwill be able to express yourself with ease when carrying out tasks such as debatingwith your team, explaining a process to a co-worker, or asking for a raise. You will becapable of both contradicting someone diplomatically and understanding others even

when they communicate implicit meanings. You will be able to fluently discuss a widerange of internal topics, even when speaking with others who have strong accents.


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Business calls

With the learning program Business calls, you will know how to answer thetelephone:- replying to specific requests, notably for reserving a stand at a trade fair.


The Language Program Presentations and Meetings will enable you to participate informal and informal meetings, as well as to give structured presentations on complextopics. You will be able to express yourself with ease when asking and answeringdifficult questions, summarizing lengthy projects, or giving orders in a diplomatic way.You will be capable of understanding complex presentations about unfamiliar

subjects.


The learning program Product presentation aims at perfecting your knowledge of:- presenting a product at a trade fair;- putting your product in a favorable light;- convincing a client.

All topicsWith the learning program All topics, you will reinforce and refine your communicationskills with clients through various themes: presenting a product, sales and after-sales, etc.The vocabulary and the structures presented in this learning program can then beused in many professional contexts.


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All Levels - Videos Themes Lessons

Videos: Culture and Society

The Language Program Videos: Culture and Society will enable you to addresssocial and cultural topics. You will be able to understand relatively short, authenticaudiovisual aids about subjects such as cultural identity or the evolution of socialbehaviors using specialized yet accessible vocabulary.

Videos: Space

The Language Program Videos: Space will enable you to address topics related tospace. You will be able to understand relatively short, authentic audiovisual aidsabout subjects such as space research, satellites, or planets using specialized yetaccessible vocabulary.

Videos: Politics and the Economy

The Language Program Videos: Politics and the Economy will enable you to addresspolitical and socioeconomic topics. You will be able to understand relatively short,authentic audiovisual aids about subjects such as political and economic issues andglobalization using specialized yet accessible vocabulary.

Videos: Science

The Language Program Videos: Science will enable you to address topics related toscientific advances. You will be able to understand relatively short, authentic

audiovisual aids about subjects such as the day-to-day use of new technologies andcomputers using specialized yet accessible vocabulary.


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All levels - Professional vocabulary

Accounting & FinanceThe Language Program Accounting & Finance will enable you to become familiarwith this fields standard documents and their corresponding formats. It will allow youto assimilate the standard structures and key terms needed to write and understandthese kinds of documents.

Human Resources

The Language Program Human Resources will enable you to become familiar withthis fields standard documents and their corresponding formats. It will allow you toassimilate the standard structures and key terms needed to write and understand

these kinds of documents.

Administrative & Secretarial

The Language Program Administrative & Secretarial will enable you to becomefamiliar with this fields standard documents and their corresponding formats. It willallow you to assimilate the standard structures and key terms needed to write andunderstand these kinds of documents.

Sales & Marketing

The Language Program Sales & Marketing will enable you to become familiar with

this fields standard documents and their corresponding formats. It will allow you toassimilate the standard structures and key terms needed to write and understandthese kinds of documents.

After-Sales & Customer Service

The Language Program After-Sales & Customer Service will enable you to becomefamiliar with this fields standard documents and their corresponding formats. It willallow you to assimilate the standard structures and key terms needed to write andunderstand these kinds of documents.

ITThe Language Program IT will enable you to become familiar with this fieldsstandard documents and their corresponding formats. It will allow you to assimilatethe standard structures and key terms needed to write and understand these kinds ofdocuments.

Legal

The Language Program Legal will enable you to become familiar with this fieldsstandard documents and their corresponding formats. It will allow you to assimilatethe standard structures and key terms needed to write and understand these kinds of

documents.


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Automotive

The Language Program Automotive will enable you to become familiar with thisfields standard documents and their corresponding formats. It will allow you toassimilate the standard structures and key terms needed to write and understand

these kinds of documents.

Banking & Insurance

The Language Program Banking & Insurance will enable you to become familiar withthis fields standard documents and their corresponding formats. It will allow you toassimilate the standard structures and key terms needed to write and understandthese kinds of documents.

Pharmaceutical

The Language Program Pharmaceutical will enable you to become familiar with thisfields standard documents and their corresponding formats. It will allow you toassimilate the standard structures and key terms needed to write and understandthese kinds of documents.

The Hospitality Industry Dining and Catering Services

The Language Program The Hospitality Industry Dining and Catering Services willenable you to carry out basic tasks such as preparing for a banquet or eating in thehotels staff cafeteria. You will be capable of having direct, short interactions aboutmeals and meal service when others use standard vocabulary and speak with afamiliar accent.

The Hospitality Industry Guest Services

The Language Program The Hospitality Industry - Guest Services will enable you tointeract with guests in a way that is appropriate to a service environment. You will becapable of having direct, short interactions with guests on a variety of hotel topicssuch as check-in, directions, and safety procedures when others use standardvocabulary and speak with a familiar accent.


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Everyday situations

Beginner - A1

Introduction (1)

The Introduction (1) learning program will enable you to engage in short interactionsin simple everyday situations. You will be capable of greeting people and introducingyourself. You will be able to convey basic information about yourself and yourenvironment, such as your age, nationality, occupation, family, and pets. You will becapable of asking and answering simple questions when the other person speaksslowly and has a familiar accent.

Introduction (2)The Introduction (2) learning program will enable you to engage in simple interactionsabout familiar topics. You will be capable of describing yourself and others, includingphysical characteristics and clothing. You will be capable of talking about yourfeelings, likes and dislikes, and activities. You will be able to communicate the dateand say where things are. You will be capable of asking and understanding simplequestions and answers when the other person speaks slowly and has a familiaraccent.

All Levels

Oral Comprehension and Expression

The Speaking & listening learning program allows students to work on and improvetheir pronunciation and spoken language skills. This program includes pronunciationexercises and guided speaking activities.Systematic detection of pronunciation or intonation errors, as well as an oralassessment component, allows students to target their weaker points and helps themto improve.

Students are immersed in an authentic context of everyday spoken language,familiarized with different types of native pronunciation, and simulate conversationson everyday topics. They work on both listening and speaking skills through variousactivities (Video," Dialogue," pronunciation and phonetics exercises, word searches,crosswords, etc.) so as to be able to understand and produce meaningful discourse.

Written Comprehension and Expression

The Reading & writing learning program allows students to become familiar with thevocabulary, verb forms, and syntax of the target language. This learning programaims at greater precision using the language and greater mastery of the reflexes of

written skills, including spelling.


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Following a functional progression (teaching language elements according to theirusefulness), this learning program suggests basic exercises (fill-in-the-blanksexercises, for instance), alternating with complete texts (Dialogue or CulturalTexts) and sentence transformation exercises.

Grammar

The Grammar learning program allows students to discover and understand howthe language works by treating grammatical structures and syntax. After thegrammatical and syntactical rules have been approached implicitly and inductively,they are then put into practice with a series of specific activities (conjugation andmorphological exercises, word order activities, classifying words according to theirpart of speech, etc.).After completing this learning program, students will have appropriated the rules andstructures of the language allowing them to express themselves and to communicate

with greater certainty.

Vocabulary

The Vocabulary learning program allows students to approach the language using avocabulary focus.The texts proposed realistically reflect how the language is used in an authenticcommunicative context. Students can therefore easily reuse the terms and structuresthey have learned.This learning program includes several target exercises, grouped around carefullyselected topics. Activities include: Word Association, Grammar Exercise, Words

and Themes, Keywords, etc.

All Skills

The All Skills learning program allows students to work on all the skills andknowledge areas of the target language.All the activities, resources and exercises of the TELL ME MORE method areincluded, enabling students to establish a close link between comprehension andproduction. This varied learning program includes all the lessons for one level of themethod and allows students to review concepts and rules they have already learned,to maintain their current level, or to progress even further. Reading, writing, speaking

and listening, as well as grammar and vocabulary, are all included.


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French, Spanish


Beginner - A1

On a business trip I

The learning program On a business trip I will enable you to acquire the vocabulary,expressions and structures needed to ask your way around the city, to buy a busticket, to ask the time or to reserve a hotel room while on a business trip.Furthermore, at the end of this learning program, you will have learned the basicvocabulary related to location.

Introducing yourself

The learning program Introducing yourself will enable you to acquire common politeforms of address and to learn to introduce yourself.

You will then be able to describe current actions, to give short yes or no answers toquestions and to use abstract adjectives.

All topics

The learning program All topics will enable you to learn common vocabulary forintroducing yourself, notably within the context of a business trip. You will also learnhow to describe simple situations, to answer yes or no questions, etc.


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Intermediate - A2

Client relations IThe learning program Client relations I will enable you to discover and learn the mostcommonly used expressions for the telephone (transferring a call, taking a message,asking someone to hold the line, etc.).

You will also be able to acquire the vocabulary related to a visit to the post office,sending something by mail, as well as the vocabulary used to explain a credit cardproblem to your bank.

Business calls I

The learning program Business calls I will enable you to learn the vocabulary andcommon expressions related to handling simple telephone calls and setting a date fora meeting with a client, at your managers behest.

At the bank I

The learning program At the bank I will enable you to discover the vocabulary relatedto withdrawing money and paying a bill at the bank. You will also learn how to carryout business with your bank, as well as the terms for different means of payment:checkbook, cash, etc.

Written correspondence

The learning program Written correspondence will enable you to discover andacquire basic expressions related to writing and letters (letter paper, ink,envelopes, etc.), as well as the vocabulary and expressions related to the postoffice (parcel post, express mail, registered letter, stamps, etc.).

All topics

The learning program All topics will enable you to enlarge your knowledge of severallexical fields, including banking, the post office, and written correspondence.The vocabulary and the structures learned can be used in your daily working life.


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Proficient - B1

Client relations IIThe learning program Client relations II will enable you:- to learn the glossary, structures and expressions to give or request detailed

information by telephone;- to speak about numbers and percentages with a client;- to make excuses and ask practical questions about a business trip (hotel booking,

flight times, etc.).

Business calls II

The learning program Business calls II has the following objectives:

- enabling you to perfect your knowledge of ordinary telephone call management;- teaching you how to solve a delivery problem by telephone.You will also learn how to identify a clients problems and how to assert your point ofview.

Product presentation I

The learning program Product presentation I will enable you to learn the expressions,phrases and idioms needed to persuade a client and sign a contract by focusing on aproducts strong points.

Debt recovery

The learning program Debt recovery will enable you to acquire the vocabulary,phrases and expressions needed to be assertive in saying what you mean, in orderto follow up unpaid invoices with clients.


The learning program Sales and after-sales advice will enable you to talk with a clientand to discuss the price of a product, then to handle questions of stock availability,delivery or late payment once the contract has been signed.

All topics

With the learning program All topics, you will reinforce and refine your communicationskills with clients through various themes: on the telephone, presenting a product,sales and after-sales, etc.The vocabulary and the structures presented in this learning program can then beused in many professional contexts.


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Advanced - B2

Client relations IIIThe learning program Client relations III will enable you to answer your clientsquestions better, to keep them informed and to respond to their complaints.You will also be able to help a client during the purchasing process by giving detailedadvice.

On a business trip II

With the learning program On a business trip II, you will experience several situationstypical of a business trip:- reception at the hotel;- dining in a restaurant;- taking a guided tour of the town;- listening to public announcements at the airport, in the train or on a ferry.The aim is to get you able to understand the detailed information provided.

At the bank II

The learning program At the bank II will enable you to perfect your knowledge ofvocabulary, of expressions and phrases used to open a bank account or declare alost or stolen credit card or checkbook.With this learning program, you will also quickly discover the expressions used tosuggest a compromise.

Product presentation II

The learning program Product presentation II will enable you to perfect yourknowledge of presenting products to a client.Including:- asking questions which let you analyze a clients needs;- presenting a line of merchandise;- describing a package holiday offer.

All topics

The learning program All topics deals with themes from the tertiary (services) sector,from the point of view of the employee and the client. The different scenarios willallow you to widen your vocabulary in the fields of architecture, journalism, bankingservices and tourism.


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Expert - C1

Financial markets

The learning program Financial markets has the objective of familiarizing you with thevocabulary, expressions and phrases of the financial world (market forecasts,unemployment, etc.) and the stock market (speculating, making estimates, etc.).

Sales and orders

The learning program Sales and orders has the objective of enabling you:- to negotiate contracts;- to organize shipments;- to manage deliveries.

Contracts and law

With the learning program Contracts and law, you will learn how to write andproofread a contract and will improve your knowledge of legal and financialvocabulary.

Logistics and transportation

The learning program Logistics and transportation will enable you:- to organize a conference more easily;- to clear up complex practical situations, for example, managing shipments

overseas;- to manage the logistics of a congress, to rent a truck, etc.

All topics

The learning program All topics will allow you to develop your vocabulary andlanguage knowledge in several specialized fields, including:- organizing and participating in a conference or seminar;- managing logistical questions (overseas shipments, etc.);- negotiating and drawing up a contract;- discussing operations on the stock market and how they work.


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Videos: Space




Videos: Science




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Everyday situations

Beginner - A1

Introduction (1)

The Introduction (1) learning program will enable you to engage in short interactionsin simple everyday situations. You will be capable of greeting people and introducingyourself. You will be able to convey basic information about yourself and yourenvironment, such as your age, nationality, occupation, family, and pets. You will becapable of asking and answering simple questions when the other person speaksslowly and has a familiar accent.

Introduction (2)

The Introduction (2) learning program will enable you to engage in simple interactionsabout familiar topics. You will be capable of describing yourself and others, includingphysical characteristics and clothing. You will be capable of talking about yourfeelings, likes and dislikes, and activities. You will be able to communicate the dateand say where things are. You will be capable of asking and understanding simplequestions and answers when the other person speaks slowly and has a familiaraccent.

All Levels





The Reading & writing learning program allows students to become familiar with thevocabulary, verb forms, and syntax of the target language. This learning programaims at greater precision using the language and greater mastery of the reflexes of

written skills, including spelling.


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Following a functional progression (teaching language elements according to theirusefulness), this learning program suggests basic exercises (fill-in-the-blanksexercises, for instance), alternating with complete texts (Dialogue or CulturalTexts) and sentence transformation exercises.

Grammar

The Grammar learning program allows students to discover and understand howthe language works by treating grammatical structures and syntax. After thegrammatical and syntactical rules have been approached implicitly and inductively,they are then put into practice with a series of specific activities (conjugation andmorphological exercises, word order activities, classifying words according to theirpart of speech, etc.).After completing this learning program, students will have appropriated the rules andstructures of the language allowing them to express themselves and to communicate

with greater certainty.

Vocabulary

The Vocabulary learning program allows students to approach the language using avocabulary focus.The texts proposed realistically reflect how the language is used in an authenticcommunicative context. Students can therefore easily reuse the terms and structuresthey have learned.This learning program includes several target exercises, grouped around carefullyselected topics. Activities include: Word Association, Grammar Exercise, Words

and Themes, Keywords, etc.

All Skills

The All Skills learning program allows students to work on all the skills andknowledge areas of the target language.All the activities, resources and exercises of the TELL ME MORE method areincluded, enabling students to establish a close link between comprehension andproduction. This varied learning program includes all the lessons for one level of themethod and allows students to review concepts and rules they have already learned,to maintain their current level, or to progress even further. Reading, writing, speaking

and listening, as well as grammar and vocabulary, are all included.


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British English, German


Beginner - A1

On a business trip I

The learning program On a business trip I will enable you to acquire the vocabulary,expressions and structures needed to ask your way around the city, to buy a busticket, to ask the time or to reserve a hotel room while on a business trip.Furthermore, at the end of this learning program, you will have learned the basicvocabulary related to location.

Introducing yourself

The learning program Introducing yourself will enable you to acquire common politeforms of address and to learn to introduce yourself.

You will then be able to describe current actions, to give short yes or no answers toquestions and to use abstract adjectives.

All topics

The learning program All topics will enable you to learn common vocabulary forintroducing yourself, notably within the context of a business trip. You will also learnhow to describe simple situations, to answer yes or no questions, etc.


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Intermediate - A2

Client relations IThe learning program Client relations I will enable you to discover and learn the mostcommonly used expressions for the telephone (transferring a call, taking a message,asking someone to hold the line, etc.).

You will also be able to acquire the vocabulary related to a visit to the post office,sending something by mail, as well as the vocabulary used to explain a credit cardproblem to your bank.

Business calls I

The learning program Business calls I will enable you to learn the vocabulary andcommon expressions related to handling simple telephone calls and setting a date fora meeting with a client, at your managers behest.

At the bank I

The learning program At the bank I will enable you to discover the vocabulary relatedto withdrawing money and paying a bill at the bank. You will also learn how to carryout business with your bank, as well as the terms for different means of payment:checkbook, cash, etc.

Written correspondence

The learning program Written correspondence will enable you to discover andacquire basic expressions related to writing and letters (letter paper, ink,envelopes, etc.), as well as the vocabulary and expressions related to the postoffice (parcel post, express mail, registered letter, stamps, etc.).

All topics

The learning program All topics will enable you to enlarge your knowledge of severallexical fields, including banking, the post office, and written correspondence.The vocabulary and the structures learned can be used in your daily working life.


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Proficient - B1

Client relations IIThe learning program Client relations II will enable you:- to learn the glossary, structures and expressions to give or request detailed

information by telephone;- to speak about numbers and percentages with a client;- to make excuses and ask practical questions about a business trip (hotel booking,

flight times, etc.).

Business calls II

The learning program Business calls II has the following objectives:

- enabling you to perfect your knowledge of ordinary telephone call management;- teaching you how to solve a delivery problem by telephone.You will also learn how to identify a clients problems and how to assert your point ofview.

Product presentation I

The learning program Product presentation I will enable you to learn the expressions,phrases and idioms needed to persuade a client and sign a contract by focusing on aproducts strong points.

Debt recovery




All topics



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Advanced - B2

Client relations IIIThe learning program Client relations III will enable you to answer your clientsquestions better, to keep them informed and to respond to their complaints.You will also be able to help a client during the purchasing process by giving detailedadvice.

On a business trip II

With the learning program On a business trip II, you will experience several situationstypical of a business trip:- reception at the hotel;- dining in a restaurant;- taking a guided tour of the town;- listening to public announcements at the airport, in the train or on a ferry.The aim is to get you able to understand the detailed information provided.

At the bank II

The learning program At the bank II will enable you to perfect your knowledge ofvocabulary, of expressions and phrases used to open a bank account or declare alost or stolen credit card or checkbook.With this learning program, you will also quickly discover the expressions used tosuggest a compromise.

Product presentation II

The learning program Product presentation II will enable you to perfect yourknowledge of presenting products to a client.Including:- asking questions which let you analyze a clients needs;- presenting a line of merchandise;- describing a package holiday offer.

All topics

The learning program All topics deals with themes from the tertiary (services) sector,from the point of view of the employee and the client. The different scenarios willallow you to widen your vocabulary in the fields of architecture, journalism, bankingservices and tourism.


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Expert - C1

Financial markets

The learning program Financial markets has the objective of familiarizing you with thevocabulary, expressions and phrases of the financial world (market forecasts,unemployment, etc.) and the stock market (speculating, making estimates, etc.).

Sales and orders

The learning program Sales and orders has the objective of enabling you:- to negotiate contracts;- to organize shipments;- to manage deliveries.

Contracts and law

With the learning program Contracts and law, you will learn how to write andproofread a contract and will improve your knowledge of legal and financialvocabulary.

Logistics and transportation

The learning program Logistics and transportation will enable you:- to organize a conference more easily;- to clear up complex practical situations, for example, managing shipments

overseas;- to manage the logistics of a congress, to rent a truck, etc.

All topics

The learning program All topics will allow you to develop your vocabulary andlanguage knowledge in several specialized fields, including:- organizing and participating in a conference or seminar;- managing logistical questions (overseas shipments, etc.);- negotiating and drawing up a contract;- discussing operations on the stock market and how they work.


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Videos: Space




Videos: Science




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Everyday situations

All Levels





The Reading & writing learning program allows students to become familiar with thevocabulary, verb forms, and syntax of the target language. This learning programaims at greater precision using the language and greater mastery of the reflexes ofwritten skills, including spelling.Following a functional progression (teaching language elements according to theirusefulness), this learning program suggests basic exercises (fill-in-the-blanksexercises, for instance), alternating with complete texts (Dialogue or CulturalTexts) and sentence transformation exercises.

Grammar

The Grammar learning program allows students to discover and understand howthe language works by treating grammatical structures and syntax. After thegrammatical and syntactical rules have been approached implicitly and inductively,they are then put into practice with a series of specific activities (conjugation andmorphological exercises, word order activities, classifying words according to theirpart of speech, etc.).After completing this learning program, students will have appropriated the rules andstructures of the language allowing them to express themselves and to communicatewith greater certainty.

Vocabulary

The Vocabulary learning program allows students to approach the language using avocabulary focus.The texts proposed realistically reflect how the language is used in an authenticcommunicative context. Students can therefore easily reuse the terms and structuresthey have learned.


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Italian


Beginner - A1

On a business trip

The learning program On a business trip will enable you to acquire the knowledgeneeded for these tasks:- asking directions;

- naming the places around town (pharmacy, post office, etc.);- asking questions and advice to a guide.You will also discover the basic vocabulary related to location.

At the office

The learning program At the office will enable you to acquire common polite forms ofaddress and to learn to introduce yourself.You will then be able to describe current actions, to give short yes or no answers toquestions and to use abstract adjectives.

All topics

With the learning program All topics, during a virtual visit of Italy, you will be able todevelop your knowledge and skills in order:- to ask directions, naming sites in the city;- to introduce yourself;- to ask simple questions;- to speak simply about daily life;- to discuss common business tasks.


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Intermediate/Proficient - A2/B1

A business lunch

The learning program A business lunch will enable you:- to know how to order a meal (breakfast or lunch);- to talk about your food preferences;- to tell the restaurant staff you are not satisfied;- to ask for the bill.

Entertaining clients

The learning program Entertaining clients will enable you:- to get to know the most common phrases used when going to a restaurant or

other outing with a client;- to speak about your leisure activities;- to critique a film;- to say what music you enjoy.


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Advanced/Expert - B2/C1

Client relations

The learning program Client relations will enable you:- to learn the vocabulary, structures and expressions used to request or obtaindetailed information by telephone;

- to discuss numbers and percentages with a client;- to make excuses and ask practical questions while organizing a business trip

(booking a hotel, flight times, etc.).

Business calls

The learning program Business calls has the following objectives:- enabling you to perfect your knowledge of ordinary telephone call management;

- teaching you how to solve a delivery problem by telephone.You will also learn how to identify a clients problems and how to assert your point ofview.


The learning program Product presentation will enable you to learn the expressions,phrases and idioms needed to persuade a client and sign a contract by focusing on aproducts strong points.

Debt recovery




All topics



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Videos: Space




Videos: Science




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Everyday situations

All Levels


The Speaking & listening learning program allows students to work on and improvetheir pronunciation and spoken language skills. This program includes pronunciationexercises and guided speaking activities.Systematic detection of pronunciation or intonation errors, as well as an oralassessment component, allows students to target their weaker points and helps themto improve.Students are immersed in an authentic context of everyday spoken language,familiarized with different types of native pronunciation, and simulate conversations

on everyday topics. They work on both listening and speaking skills through variousactivities (Video," Dialogue," pronunciation and phonetics exercises, word searches,crosswords, etc.) so as to be able to understand and produce meaningful discourse.


The Reading & writing learning program allows students to become familiar with thevocabulary, verb forms, and syntax of the target language. This learning programaims at greater precision using the language and greater mastery of the reflexes ofwritten skills, including spelling.Following a functional progression (teaching language elements according to their

usefulness), this learning program suggests basic exercises (fill-in-the-blanksexercises, for instance), alternating with complete texts (Dialogue or CulturalTexts) and sentence transformation exercises.

Grammar

The Grammar learning program allows students to discover and understand howthe language works by treating grammatical structures and syntax. After thegrammatical and syntactical rules have been approached implicitly and inductively,they are then put into practice with a series of specific activities (conjugation andmorphological exercises, word order activities, classifying words according to theirpart of speech, etc.).After completing this learning program, students will have appropriated the rules andstructures of the language allowing them to express themselves and to communicatewith greater certainty.

Vocabulary

The Vocabulary learning program allows students to approach the language using avocabulary focus.The texts proposed realistically reflect how the language is used in an authenticcommunicative context. Students can therefore easily reuse the terms and structuresthey have learned.


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This learning program includes several target exercises, grouped around carefullyselected topics. Activities include: Word Association, Grammar Exercise, Wordsand Themes, Keywords, etc.

All SkillsThe All Skills learning program allows students to work on all the skills andknowledge areas of the target language.All the activities, resources and exercises of the TELL ME MORE method areincluded, enabling students to establish a close link between comprehension andproduction. This varied learning program includes all the lessons for one level of themethod and allows students to review concepts and rules they have already learned,to maintain their current level, or to progress even further. Reading, writing, speakingand listening, as well as grammar and vocabulary, are all included.


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The texts proposed realistically reflect how the language is used in an authenticcommunicative context. Students can therefore easily reuse the terms and structuresthey have learned.This learning program includes several target exercises, grouped around carefullyselected topics. Activities include: Word Association, Grammar Exercise, Wordsand Themes, Keywords, etc.

All Skills

The All Skills learning program allows students to work on all the skills andknowledge areas of the target language.All the activities, resources and exercises of the TELL ME MORE method areincluded, enabling students to establish a close link between comprehension andproduction. This varied learning program includes all the lessons for one level of themethod and allows students to review concepts and rules they have already learned,

to maintain their current level, or to progress even further. Reading, writing, speakingand listening, as well as grammar and vocabulary, are all included.

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