TeleManagement ForumTeleManagement Forum

The Driving Force Behind the New Generation of Operations

Systems Software and Processes

Jim WarnerPresident & CEOTM Forum

TM Forum TM Forum The Voice of the OSS IndustryThe Voice of the OSS Industry

Founded 1988 - the first forum 380 members in 38 countries

Focused on Operations & Business Support Systems (OSS/BSS) for the full value chain Service providers, software and hardware suppliers,

systems integrators Provides a collaborative environment for

addressing business and technical issues Provides an on-line knowledgebase

What does TM Forum do?What does TM Forum do?

Technical Teams (member resourced - staff managed) Develop specifications based on business requirements that are

promoted to industry as management “standards” Also produce executive guides, industry maps & conformance programs

in support of technical specifications Prove out technical work via live, interoperable demos 2x per year Liaise with formal standards bodies & other fora

Marketing Group (staff) Promotes awareness of work Produces TeleManagement World conferences held 2x per year in US

and Europe Knowledge Services Group (staff)

Makes information and technical outputs available to industry via subscription website (tmfcentral.com)

Examples of Work AreasExamples of Work Areas

New Generation Operations Systems and Software (NGOSS) Business Process Modeling and Automation Flow-Through Service Ordering and Provisioning QoS/SLA Management Web-Based Customer Care (E-Care) Billing Next Generation Network Management Framework Multi-Technology Network Management IP Network and Service Management DSL Management Managing Mobile Networks and Services

How Does TM Forum Work?How Does TM Forum Work?

Approach varies depending on the problem space:

Known areas – Objective is to select and endorse work of others

Emerging areas – Objective is to test and evaluate potential approaches and then make recommendations

New areas – Objective is to identify and explore new, challenging approaches

A Structured Approach to Providing A Structured Approach to Providing SolutionsSolutions

Solution Space

Feedback

Knowledge Base

• eTOM• Business

Application Contracts

• RFP Boilerplate

• Code• Contract Interfaces

• Architecture Docs• Contract Spec• System Reqs

Feedback

Linkage

Business View

• Analyze the Business

• Discover Process Automation Opportunity

• Locate Systems Capabilities to Support Automation

Systems View

Ind

ustry

Realize theSolution

Implementability

How It All Fits TogetherHow It All Fits Together

NGOSS Business Processes

NGOSS Systems Architecture

Common Information Model

Key Interface Definitions

NGN Management Framework

Service Creation & Provisioning

CRM & Billing

• Executive Guides & Maps• Procurement Advice • Tech Specs • Demos & Implementations• Reference Code• Conformance Criteria

Outputs & Deliverables

Core Technical Program Information Dissemination

TeleManagement World• Conference• Expo• Catalyst Demo Lab

TMFCentral.com• News• Research• Product Information•Technical Solutions

Relationship with ITU-TRelationship with ITU-T

Currently classed as an A4 group Exhibitor at Telecom 91, 95, 99 Long track record of providing input to

ITU-T and using their outputs Strong relations with SG4

Change control a major issue issue to be addressed

Can appear to be out of step with each other

Relationship to Other GroupsRelationship to Other Groups

Orthogonal relationship to almost every other group

Every group has a management “team” focused on their unique needs

TMF interested in creating a management specific alignment activity to synchronize work