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Email Internet Network Solutions Telecommunications Access Management Help Desk Services Training Services Data Center

1-866-789-4638 2010

Your Partner in Information Technology

Customer Care Center Network Connectivity

Data Center Telecommunications

Directory Services Technology Training

Email

Managed Network

Solutions

Identity and Access

Management

The New York State Chief Information Officer/Office for Technology (CIO/OFT) administers one of the largest and most secure technology enterprises in New York State. We offer a wide array of information technology services to New York State government.

We realize that it’s not enough to simply offer quality services; you have to back what you sell. That’s why CIO/OFT has invested in the infrastructure and skilled staff to ensure the services we sell are secure, reliable and well-supported.

From Concept to Reality

When you decide to use CIO/OFT technology services, we’re with you every step of the way — from design through implementation and support.

Our aim is to help you achieve your technology goals in the most efficient and cost-effective manner possible, because we see you as more than just a customer; we see you as a partner in information technology.

NYSeMail .................................................... 1

Managed Network Services ........................ 3

NYeNet ....................................................... 5

Voice and Data Services ............................. 6

Data Center (Mainframe Hosting) .............. 7

Data Center (Distributed Systems) ............ 7

Technology Academy ................................. 9

Customer Care Center .............................. 10 Identity and Access Management…………….11

Other Initiatives and Services .................. 12

The 2010 CIO/OFT Technology Services catalog includes brief descriptions of the core services offered by CIO/OFT.

The CIO/OFT Customer Relations Team is ready to help you with information regarding any CIO/OFT service offering. We will be happy to provide you with assistance with service pricing, ordering and availability.

Contact Information

Email: [email protected]

Telephone: 1-866-789-4638

FAX: 518-474-1196

Address

CIO/OFT

Customer Relations Team

State Capitol ESP

P.O. Box 2062

Albany, New York 12220

1-866-789-4638

Contents

1 NYS Chief Information Officer/Office for Technology

NYSeMail is the state’s centralized email and calendaring system used by over 25 state agencies.

NYSeMail frees agency technology staff to focus on applications unique to their agency. NYSeMail makes it easier for agencies to find email addresses and schedule meetings with other agencies.

Features

Messaging

Server-based distribution lists

Calendaring/scheduling

Remote access to NYSeMail mailboxes

Blackberry and PDA support

Antivirus and spam control

Security and backups

Access to public and personal address books

Secure Instant Messaging system

24 x 7 x 365 Data Center support

Compatibility

NYSeMail supports the major classes of industry-standard services including:

Full-featured client – Outlook

S-IMAP4 standards-based mail

Web access to email

Blackberry & Windows mobile devices

Global address book synchronization

Administration

NYSeMail lets you maintain control of your email services by giving agency-designated mail administrators the ability to add users, change user information, administer public folders, create public distribution lists, and create and administer agency resource rooms. At the same time, NYSeMail eliminates the burden of managing the email infrastructure by providing the following

services:

Server installation

Redundancy and backup/restore

Anti-Virus/Anti-Spam solutions

Support services

Security

NYSeMail protects all email, file attachments, and other components of the system from viruses, spam, and spoofing. Your agency-to-agency connections are always secure, because your email is sent via an encrypted Virtual Private Network tunnel on the NYeNet. Both the Outlook Web Access and Outlook clients use Secure Socket Layer encryption between the client and server. Eight different virus definitions are updated every ten minutes.

Exchange Hosted Services

Microsoft’s Exchange Hosted Message Filtering Service (EHS) is a comprehensive solution of anti-spam, anti-phishing, and anti-virus support of all messages sent to NYSeMail users. EHS provides the ability for customers to review low and medium spam quarantined messages via a web-based interface. Email sent to the spam quarantine will be available for 15 days before it is deleted, allowing users to salvage messages incorrectly sent to the spam quarantine folder and reported as false-positive.

Email

NYSeMail 1-866-789-4638

www.cio.ny.gov Technology Services Catalog 2

Support

CIO/OFT supports and maintains the core email infrastructure, the assessed network and overall directory. CIO/OFT employees backup and restore functions and addresses issue resolution, as part of the service.

The Customer Care Center (CCC) provides Level 2 (Desk to Desk) support to agency help desks for NYSeMail. Direct end-user support via the CCC is an available option.

Blackberry and Mobile Device Support

We maintain a Blackberry Enterprise Server environment for seamless integration of mail and handheld devices. We also support Active Sync for Microsoft Mobile Devices.

Easy Migration

CIO/OFT will develop a migration strategy tailored to the unique needs of your agency.

We will present a range of migration options to you, such as the creation of new mailboxes with no data migration, data transfer to an alternate form, such as .pst or other files, and full transfer of mailbox and data. In addition, we can assist you in developing an email training plan for users.

Future Service Offerings

Sharepoint

Provides a collaboration and document management system for New York State agencies and is part of the Microsoft Office system

Features include collaboration, portals, enterprise search, and enterprise content management

Currently available from NYeNet; access from anywhere is anticipated in summer 2009

We’ll sync you up.

There used to be a time when email was more of a luxury than a necessity; but that time has come and gone. Such a vital component to today’s workplace requires stable, centralized servers. The CIO/OFT NYSeMail service offers server redundancy and backup in addition to anti-virus/anti-spam solutions, and ensures their operability with 24/7 Customer Care Center support. CIO/OFT also supports major classes of industry-standard services, including Outlook, Blackberry, and Windows Mobile Devices. Call CIO/OFT today at 1-866-789-4638 to learn more about how to keep your infrastructure sound and your day-to-day operations running smooth. Because times are changing.

NYSeMail 1-866-789-4638


Our Customer Networking Solutions (CNS) provide agencies with a full network life cycle of workstation, Wide Area Network (WAN) and Local Area Network (LAN) services, including network design, implementation, maintenance, and support of the desktop.

CIO/OFT Customer Networking Solutions supports a network of 1,000 sites, nearly 35,000 workstations and 50,000 user accounts.

We provide managed network services for all network devices, including security devices, network servers, routers and switches. In addition, we perform installation and configuration, maintenance, monitoring and daily operations. We also take care of network equipment acquisition including procurement, maintenance, and disposal.

Customer Networks

State agencies need to move data quickly and effectively across their enterprise geography. CIO/OFT provides a turnkey solution to our customers. We use the NYeNet and the State Data Center in delivering our services. We provide "seamless" access to NYSeMail as part of our offering. We coordinate with the Customer Care Center for incident resolution and escalation. Our experience in maintaining large critical networks and depth of skilled staff ensures your network needs are met.

Data Communications

Overview

Customer networking provides the centralized management of networking devices of varying capacity that can be tailored to meet a specific agencies needs. These solutions can be combined with other CNS services (Internet proxy, DHCP, DNS, Domain controllers, Centralized File and Print) to provide a complete network environment. This is an IP-only network solution which meets NYeNET security standards.

Customer Networking Solutions consists of:

Firewall

• Provides security for high-speed connection to the Internet from the core site of the customer network, as well as to NYeNET and the CIO/OFT Data Centers

Virtual Private Network (VPN)

• Provides client VPN and SSLVPN solutions for

secure individual user remote access

Dynamic Host Configuration Protocol (DHCP)

• Provisioning of IP address assignments via Dynamic Host Configuration Protocol for work stations

Local Area Network (LAN)

• Provides interconnection of IP network devices

at remote sites

Routing

• Provides the ability for remote sites to communicate with each other as well as with servers located at the core location

Features

• Customer networking offers 24x7 network monitoring, centralized configuration, and intrusion prevention system (IPS) services

Emergency Remote Office

The Emergency Remote Office (ERO) is CIO/OFT’s rapid response solution for disaster and office dis-ruptions. The ERO will enable customer agencies to conduct limited but vital operations in response to a natural disaster or if a specific site is unusable from a fire

Managed Network Services

Managed Network Services 1-866-789-4638


CUSTOMER NETWORKING SOLUTIONS

CIO/OFT provides a full complement of network services, including network design, installation, maintenance and support up to and including the desktop. We offer 24x7 monitoring and multiple levels of support. We can even take care of equipment maintenance and disposal. Let us show you how CIO/OFT can handle all of your networking needs.

Workstation Configuration and Support

Provides comprehensive management of your workstations using a multi-faceted approach:

•Workstation Configuration

•Remote Control

•Image Creation & Maintenance

•Anti-virus for Workstations & Servers

•Endpoint Network Integrity

•On-Site Services

Internet Access

Internet Access provides safe, content-controlled, Internet Web access to authorized users through the Customer Network. This service reduces security risks and provides the means to limit Internet access to authorized users. Authorization is based upon Windows Active Directory credentials.

Security is provided by appliances which scan real-time for malicious Internet behavior, and by URL filtering software which controls Internet access by site categories. This reduces legal risks and productivity losses associated with uncontrolled Internet access.

OneImage

OneImage is an innovative solution that com-pletely re-invents workstation imaging to deliver high speed imaging with unsurpassed speed, effi-ciency and automation.

CIO/OFT uses a combination of tools and scripting to create this intelligent solution, which can run unattended after the administrator responds to initial prompts. OneImage eliminates the need for managing over 100 images and storage of special remediation CS’s for security patches. No mailing of CD’s to remote sites is required.

OneNetNYS Network Integration

CIO/OFT’s OneNetNYS helps NYeNet customers streamline the way that applications are delivered to a diverse group of consumers. It employs high speed circuits, firewalls, VPN tunnels, Intrusion Prevention Sensors and more to provide efficient and secure access to your applications.

Managed Network Services 1-866-789-4638


High Capacity Fiber Network - iPort and ePort

NYeNet is a data communications network that can provide your agency with statewide connectivity at the speed and price to meet your agency’s needs.

NYeNet is comprised of extremely high-capacity facilities in conjunction with strategic high-speed facilities obtained from the carriers. The NYeNet is arranged with network access points across New York State. NYeNet allows information to flow to and from virtually all areas of New York State and the world.

Security & Reliability Information is protected using encryption schemes such as Secure Socket Layer. Where practical, database client/server applications can be used to supplement intranet tools, using end-to-end encryption schemes to secure communications and

ensure data confidentiality.

The reliability of the NYeNet is engineered into the network’s design. NYeNet is built with redundant pathways, which assure that information will continue to flow at an extremely high rate, even under the most demanding loads or physical disruptions.

Support The NYeNet Network Operations Center is a single point of contact providing 24x7x365 support for the network. The Network Operations Center interacts with agency help desks and network support groups for all NYeNet services.

iPort iPort Service is our Internet Access Service. Agencies may purchase various connection types and speeds. iPort is available to all of New York’s state, local, and municipal government agencies. CIO/OFT has engineered an Internet access solution that utilizes connections with multiple commercial Internet service providers in multiple geographic locations. We deliver this level of performance and redundancy to you without any of the complexity associated with it. An iPort

connection provides Internet connectivity using the NYeNet network infrastructure.

For locations that can be reached using State-provided facilities, iPort is provided as Ethernet connections of 10Mbps or 100Mbps. iPort Service can be purchased in 1 Mbps increments on the 10 MB interface and in 10 Mbps increments on the 100 MB interface. Highly available, route diverse connections are available in the Capital District area. iPort provides raw, unfiltered Internet data, giving agencies the flexibility to choose their own firewall and anti-virus solutions.

ePort Our ePort service provides agencies with high-speed intranet service at the speed and security that best suits their needs and budget.

ePort is built upon enterprise-class core backbone components, which provide the capacity, performance, and redundancy to support your most critical needs.

ePort service uses Internet protocol (TCP/IP) exclusively. All core services and applications deployed on the NYeNet use this protocol. Traffic other than IP can traverse the ePort environment, but must be encapsulated into IP by the customer.

Connection speeds to the ePort Network are dependent upon your location and available vendor local loop services. ePort connections are available

as high-speed Ethernet (10 MB, 100 MB & GB), Point-to-Point T1, or Frame Relay.

ePort service provides high-speed, cost-effective data transport that gives each customer the option

to transport data at the speed and security that fit their needs and budget. ePort service provides a gateway to the consolidated Data Center and a platform for agencies to present their applications. It also facilitates data exchange between State agencies and their customers.

NYeNet 1-866-789-4638


CIO/OFT Telephony service offers a complete array of voice and data communications solutions to Agencies and authorized entities in locations across New York State. Agencies are able to choose from a variety of services including feature-rich dial tone services, voice mail, free on-net calling, call center services, audio teleconferencing, and an assortment of telephone instruments.

Telephone Services (Dial Tone) Dial tone services are provided as a single source solution and are delivered to Agency/entity

locations through State-owned Private Branch Exchange (PBX) or digital Centrex systems. Additionally, voice mail is available at all locations. All systems are completely managed and administered by CIO/OFT Telecommunications.

PBX technology is a private telephone network typically utilized within an enterprise. PBX lowers telephone costs by allowing users to share incoming and outgoing local and long distance facilities. The PBX also lets users on the network call other users on the network while dialing fewer digits.

Video Conferencing CIO/OFT operates a video teleconferencing service which is available to all NYS agencies. This service can be utilized for business meetings, training sessions, presentations, performance evaluations, and interviews resulting in substantial savings by reducing travel time and costs. Video conferencing also offers your agency a way to strengthen the working relationship with remote coworkers and customers.

Cable Access Television Service Time Warner, in cooperation with the Office of General Services, offers Cable TV access. CIO/OFT acts as the ordering and billing entity for this service. This service is available to State agencies and entities located at the Empire State Plaza and Alfred E. Smith Building.

Call Center Services NYS agencies that are provided dial tone by CIO/OFT are offered a complete call center solution for voice and telephony needs. Call centers are fully supported by CIO/OFT Statewide Voice and Telephony Services from initial design, installation, and provisioning up through and including ongoing service delivery.

Telephony Education and Training CIO/OFT offers comprehensive instruction on all telephone equipment supported at CIO/OFT locations to allow users to optimize the functionality of individual equipment. Additionally, Agency Telecommunications Representative training is provided for new liaisons to learn how to correctly complete order forms for each system and how to use the LDAP enabled OFT Telephone Directory Updates, Billing, and Reports.

Consulting Services NYS agencies needing assistance in their telecom-munications projects may hire telecommunication expert staff at an hourly rate to assist them. This service is available to any agency with existing telephony services provided by CIO/OFT or in the process of establishing such services.

Voice & Data Services

Voice and Data Services 1-866-789-4638


CIO/OFT is trusted to host some of the most secure and mission-critical applications in New York State government, including:

Personal, Sales, & Corporate Tax System

NYS Child Abuse Registry

Welfare Management System

Criminal History Fingerprint System

New York Statewide Police Information Network

Integrated Justice Advisory Board Portal

Unemployment Insurance

Vehicle Registration & Drivers’ License Issuance

Lottery Prize Payment

Medicaid

Guaranteed Student Loan Program

Inmate Population Management Systems

Mainframe Services The State Data Center manages and operates Unisys and IBM mainframes within the CIO/OFT Data Centers located in Albany.

CIO/OFT provides a secure facility to guard and monitor your largest computer assets, 24x7x365. Our highly trained staff ensures that your systems are kept up-to-date and working properly.

The mainframe services provided within the State Data Center allow each individual agency to host your internally developed applications on your own independent partition executing on a shared large-scale computer system. CIO/OFT’s hosting of applications and data allows the customer agency to focus its resources on their business applications and not the infrastructure required to actually execute its applications.

Following industry best-practices, the State Data Center provides a common Enterprise System Management architecture that proactively notifies agencies of pending or current events impacting their applications. Also, all hosted applications use

an industry best-practices centralized storage solution as a central repository for critical data supporting agency applications.

Distributed Systems Services The State Data Center hosts more than 1,600 distributed servers and associated storage systems in centralized data centers and more than 400 remote servers located in field offices.

Distributed Systems Services support agencies that wish to deploy open systems servers on a robust and secure network infrastructure within a secure data center facility without having to develop and maintain this environment on their own. Additionally, Distributed Systems Services

support agencies by providing proactive 24x7 monitoring of production applications, a mature Customer Care Center and incident management service, and a tiered storage offering to best fit the technical and financial requirements of each application. Agencies using these services also benefit from the improved pricing CIO/OFT is able

to obtain based on large scale purchasing of infrastructure. All of this enables the agency to

Trusted to Host the Most Critical Applications

CIO/OFT Command Center in Albany.

Data Center 1-866-789-4638


focus on the development and maintenance of their applications to better serve their own customers.

Following industry best-practices, the State Data Center provides a common Enterprise System

Management architecture that proactively notifies agencies of pending or current events impacting their applications. Also, all hosted applications use an industry best-practices centralized storage solution as a central repository for critical data supporting agency applications.

Agency application hosting includes:

Server hosting, facilities monitoring, and system backup.

Turn-Key Virtual Server Hosting is an excellent solution for allowing “fast start” computing and very rapid application deployments with little to no up-front capital investment

Reverse proxy services to enable agencies to deploy secure applications to the Internet and NYeNet

Customer architectural consulting and review

Coordination for new technology acquisition

Data Storage CIO/OFT offers several tiers of data storage to our customers who benefit from our Mainframe or Server Hosting services. Our data storage service allows our customers to match performance and availability requirements with cost to result in the best performance for the cost. Data Storage is billed based on allocated amount of disk on a monthly basis.

Disaster Recovery A proactive approach to Disaster Recovery plan-ning ensures business continuity and keeps pace with a higher level of information availability.

To help customers with such planning and imple-mentation, CIO/OFT makes available our Enter-prise Infrastructure for resilience testing and pro-vides technical support to diagnosis and resolve technical issues arising during the testing process.

Print Services (high-speed, high-volume equipment) Our Data Center centralized print services provide customers with services ranging from high volume laser printing to packaging, mailing and delivery with fast turnaround times, low prices and knowl-edgeable customer service.

Customer Stock Storage

Bursting, Trim, Decollate

Packaging, Mailing, Delivery

Data Center 1-866-789-4638


The New York State Technology Academy provides a broad range of strategic services to achieve training needs through the use of technology. We work with a network of training vendors to meet the developmental needs of state government. Each state agency has been asked to designate an Information Technology and a HR/Training liaison to the Technology Academy. Liaisons provide input and coordinate the use of Academy services for their agencies.

Technology Academy Goals

Enhance the information technology skills of New

York government employees at all levels

Streamlining the process for state agencies and

authorities to obtain cost effective technology training

Expanding assistance to agencies to meet their

overall training needs through the use of technology

The Technology Academy manages an annual aggregate purchase of e-learning course and online reference library licenses. By leveraging the State’s buying power through the aggregate purchase we have been able to achieve an extremely low cost per license. An individual course library license, which normally costs $1,213.00, has been under $40. Each license provides a single user 24x7 access to over 3000 online training courses and/or 11,000 refer-ence books in content areas of Information Technol-ogy, Desktop Software, and Professional Develop-ment & Management. Users are able to take as many courses as needed during the program term. Addi-tional add-on libraries are available for engineers, nurses, lawyers, and more. The Technology Academy provides first level support and assists agencies with administration of the program.

eLearnNY

eLearnNY is a web-based e-learning authoring tool available to NY government organizations. Hosted by CIO/OFT, each organization can create and deliver custom e-learning courses for their employees. Organizations are also able to share courses created on eLearnNY.

Executive Training Program The Executive Training Program provides training sessions to help executives and their staff manage electronic data more effectively. The program is customizable to meet your individual training needs. Programs are short and target essential office skills. They are available in small group sessions or one-on-one.

Academy Training Rooms The Technology Academy has four state-of-the-art computer training rooms and one large multi-purpose training space available for state and local government organizations to use free of charge.

Each of the computer training rooms is equipped with 14 networked computers, a printer, and an overhead LCD projector. The large training space is equipped with an overhead projector and can accommodate up to 60 people with theater style seating.

To reserve one of the Technology Academy training rooms, complete our online reservation form at

w w w . c i o .n y .g o v / S e r v i ce s /T r a i n in g /reservation.cfm

If you are interested in any of the services offered by the NYS Technology Academy, please contact us at [email protected] or 518.402.4004.

Training and Resources

Technology Academy 1-866-789-4638

mailto:[email protected]�


CIO/OFT provides first level application and technology infrastructure support to government agencies and organizations throughout New York State. Equipped with state-of-the-art service management tools, CIO/OFT’s Customer Care Center can troubleshoot and triage calls for

customers 24 hours a day, 7 days a week. The Customer Care Center’s objective is to return service to customers as quickly as possible.

The Customer Care Center supports personal computers, terminals, peripherals, and custom and commercial off-the-shelf software at more than 1,500 locations including state, county, and local jurisdictions. Customer Care Agents resolve more than 75 percent of user issues during the initial call.

Services include:

Full help desk operation— CIO/OFT Customer Care Center can take all support calls.

Off-hours support—Organizations can supplement their business hours support with Customer Care Center services during off hours.

Support for specific products or applications—Organizations can use CIO/OFT’s Customer Care Center to support a new application or service so they can focus on its successful implementation.

The Customer Care Center provides scalable support, including Incident Notification Services and Escalation Services. Callers reach the Customer Care Center using a toll-free number.

Customer Care Agents use an automated service desk system to document and manage all reported incidents, from the initial recording, assignment, and tracking, all the way through until closure. Agents are provided with a knowledge base, which provides detailed technical solutions to issues.

When customers establish accounts with CIO/OFT, they select the kinds of communication they wish to receive. As incidents move from initial reporting through to resolution, the Customer Care Center communicates with customer liaisons based on customer preference. Customer Care Center services are available to any New York State agency or local jurisdiction. Costs are based upon call volume and the level of sup-port provided.

24x7 Help Desk Services

Customer Care Center 1-866-789-4638


1-866-789-4638 Directory Services

CIO/OFT offers secure and highly available access to your agency’s applications.

New York State Directory Services(NYSDS) The NYS Directory Services (NYSDS) provides a centralized user identity and access management solution for Internet and NYeNet web-based applications.

NYSDS includes authentication and authorization services for secure websites, delegated

administration services for account lifecycle management, and a self-care service to allow for integration into application enrollment. This solution features a single sign-on capability across all NYS Internet and NYeNet domains and can also provide state and local government employees, business partners, and private citizens with a personalized view of all applications that they have been authorized to access.

At the core of this solution is a secure directory of

user profiles and application entitlements. User profile information is used to authenticate a user’s identity at sign-on time. Application entitlements determine which applications a user is authorized to access. A set of administrative policies and procedures establishes consistency among the administrators from each program area who are responsible for managing their portion of this directory.

Authentication Services

NYSDS provides centralized authentication (login) services. Authentication is the process of determining the identity of the user. Authentication typically involves the use of credentials (user id and password and/or token).

Authorization Services

NYSDS provides centralized authorization (access)

services.

Authorization is enabled on user profile entitlements as specified by the NYSDS customer (application owner). Application owners, through the use of the NYSDS Delegated Administration application, maintain these user profile entitlements to grant or deny access to applications, pursuant to agency and program policies.

Delegated Administration

Delegated Administration (DA) is a web-based software application to manage user identities and entitlements. It allows participating administrative users to manage their users within their scope (traditionally in their own organization). It also allows application owners (referred to as Entitlement administrators) to manage access to their applications on a statewide basis.

NYSDS Self-Care

Self Care includes three utilities:

• Self Registration allows any person to register

for an NYSDS account.

• Self Administration allows users to update

most personal and application-specific attributes

associated with their account.

• Forgotten Password Service allows users to

reset their own passwords by providing answers

User Identity & Access Management


Other Services and Initiatives

Project Management Services CIO/OFT provides project management to ensure information technology projects are conducted in a disciplined, well-managed and consistent manner, promoting delivery of quality projects and results on time and within budget.

With input from dozens of agencies, CIO/OFT documented a common, standard project management methodology published in The New York State Project Management Guidebook, Release 2 and Management’s Guide to Project Success. These publications are available for download a t : www.c io .ny .gov/Po l i cy/projectmanagementindex.htm

Procedures for purchasing hard copies are also available at that site. Audits performed by the Office of the State Comptroller have referenced the value of these publications as tools for better managing projects. Use of this common methodology enables us to work more efficiently across the enterprise and eliminates the need for agencies to do redundant work writing PM methodologies.

In addition, CIO/OFT works with partner agencies on projects where feasible. CIO/OFT also supports an intensive, selective mentoring program to help develop expert project managers.

Enterprise IT Acquisition

New York State strives to manage its technology investments to leverage the state's buying and create value for delivering better government ser-vices across the State enterprise. State agencies are required to notify CIO/OFT of planned technol-ogy purchases. CIO/OFT uses this knowledge to coordinate enterprise license agreements (ELAs).

Another ELA that CIO/OFT oversees is the Oracle contract. It allows covered agencies to purchase programs and services for individual agency use and also for renewals of program maintenance and support.

Statewide Interoperability Program

Office The Statewide Interoperability Program Office (SIPO) assists New York State and local first responders in developing an interoperable “public safety grade” communications environment to share critical information, on demand and across agency and jurisdictional boundaries, by utilizing integrated and seamless technology solutions which optimize regional approaches that engage all key stakeholders to achieve and sustain required performance to insure delivery of public safety services.

Other Services and Initiatives 1-866-789-4638


Minority and Women Owned Business

Enterprises The CIO/OFT Minority and Women’s Business Enterprise (M/WBE) Unit works collaboratively with vendors and NYS certified M/WBEs to develop and implement “best practices” for increasing NYS Certified M/WBE participation in IT procurements. Opportunities for M/WBEs are created and expanded by increasing awareness of the availability of NYS Certified M/WBEs, as well as encouraging minority and woman owned businesses to become certified.

CIO/OFT has established agency goals of 15% MBE and 5% WBE participation to be achieved by 2010. By identifying possible options to meet the goals within the contract, frequently CIO/OFT has been successful in assisting the prime vendor to identify already existing relationships with M/WBEs that may or may not be certified. If the firms are not certified, many prime vendors assist them with applying for certification.

CIO/OFT provides consultation services to other State agencies to assist the agencies in improving their M/WBE utilization. In addition, CIO/OFT maintains a database of NYS certified M/WBEs that are willing to partner on IT projects to assist prime vendors in meeting the M/WBE goals within the executed contract. A brochure providing guidance to M/WBEs on how to do business has been developed by CIO/OFT.

Government Coordination CIO/OFT coordinates a statewide e-government effort with State agencies, through a network of agency-designated coordinators. CIO/OFT publishes State technology policies, standards and

guidelines for agencies in regard to their websites, as well as other technology areas. Currently, there are a number of these in effect regarding the use of the State Common Web Banner, Agency Contact Web Pages, Accessibility, and Internet Privacy Policies.

Electronic Facilitator (ESRA) The Electronic Signatures and Records Act (ESRA) provides that the use of "signatures" and “records” made via electronic means shall have the same legal validity and effect as the use of a signature affixed by hand and those records produced in formats such as paper and microfilm.

ESRA designates CIO/OFT as the Electronic Facilitator responsible for promulgating rules and regulations for the use of electronic signatures and records, for developing guidelines for the improvement of business and commerce by electronic means and for generally promoting the use of electronic technology by citizens, businesses, and government entities.

CIO/OFT assists private and public sector parties in understanding and using the Electronic Signatures and Records Act to support and encourage electronic commerce and electronic government in New York State.

Supercomputer New York State, in partnership with Rensselaer Polytechnic Institute (RPI), a leading research and educational institution and IBM a leading supercomputer and nanoelectronics technology company, have invested in a $100 million partnership to create one of the world’s most powerful university-based supercomputer centers. The Computational Center for Nanotechnology Innovations (CCNI) provides a platform for researchers to perform cutting-edge research and design to be performed in weeks or months, rather than years using conventional computers.

As part of New York State’s investment in the CCNI, the State was allocated 20% usage of the supercomputer. There is no cost to state agencies.

1-866-789-4638


New York has developed a comprehensive broad-band strategy. The initiative is supported by state grants. New York State is also seeking federal stimu-lus funding for NY broadband initiatives. Strategic oversight of the broadband initiative is pro-vided by the newly created Broadband Development and Deployment Council. The Council was estab-lished June 2009 by Executive Order No. 22. The Council is tasked with developing strategies to in-crease broadband infrastructure, expanding digital literacy and adoption rates, improving access to online government services, fostering economic de-velopment and leveraging federal stimulus funds and public private partnerships to meet the State’s broadband goals. The executive order also encour-ages public private partnerships, economic develop-ment and the creation of world-class, high-capacity and high-speed broadband networks.

The Broadband Development and Deployment Council will also help coordinate federally funded broadband projects. The federal government has acknowledged the need for states to develop high speed Internet access to support economic devel-opment and educational opportunities and included a $7.2 billion appropriation for those activities in the American Recovery and Reinvestment Act.

For information regarding New York State’s Broad-band stimulus activities, please visit www.nysbroadband.ny.gov/.

Empire 2.0 Empire 2.0 – is a New York State social media networking initiative designed to promote government participation, increase collaboration and expand the state’s ability to share information with social media users. Empire 2.0 is a new and innovative way for New York State to connect with its citizens, and furthers transparency and accountability.

CIO/OFT began its social media effort in May 2009 by launching a Facebook page and a Twitter feed. CIO/OFT has since furthered its social networking strategy by launching a wiki to initiate dialogue on IT policy and strategy development, and is utilizing a crowdsourcing application to generate ideas and discussions on technology initiatives and strategies.

Accessibility Validation Tool CIO/OFT sponsors the NYS Accessibility Validation Tool which is free of charge to State agencies and their contract staffs who develop and/or test agency web content. The Validation Tool assists users in performing single-page and multiple page tests of web content for compliance with NYS Policy P08-005 Accessibility of Web-Based Information and Applications. By using the online NYS Accessibility Validation Tool, agencies have the ability to test existing and new published content at any time.

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Contact Us The CIO/OFT IT Customer Relationship Management Team will treat you more like a business partner than a customer. If your agency decides to purchase CIO/OFT technology services, our team will provide you with world-class service and support. It is our mission to keep our customers informed and supported, and we will help you find and implement any service your agency requires. Call us today at 1-866-789-4638.

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New York State Office for Technology Customer Development and Relationship Management Services Empire State Plaza, Swan Street Bldg., Core 4, 3rd Floor Albany, New York 12220-0062 1-866-789-4638

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