TECHNOLOGY. TOGETHER.®

SINCE 1997, UTILIZE HAS BEEN HELPING TO SIMPLIFY, MANAGE AND SUPPORT IT SYSTEMS FOR ITS CLIENTS WHO OPERATE IN A WIDE RANGE OF INDUSTRY SECTORS. TRUSTED BY SOME OF THE BEST-KNOWN COMPANIES IN LONDON AND THE SOUTH-EAST, WE HAVE THE EXPERIENCE, THE PEOPLE AND THE PASSION TO DELIVER THE TECHNOLOGY THAT WILL HELP YOUR BUSINESS ACHIEVE ITS FULL POTENTIAL.

TECHNOLOGY. TOGETHER. BUILDING JOINED-UP IT SOLUTIONS AND LASTING BUSINESS PARTNERSHIPS.

COMPANY OVERVIEW

Our exceptional, year-on-year growth has been achieved simply by delivering on our promises.

Warren Davies, Managing Director, Utilize

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business to stay connected, make better strategic decisions and enjoy greater productivity in order to reduce costs. Utilize would welcome the opportunity to work with your organisation towards a more productive future.

A GREAT PLACE TO DO BUSINESSBy employing and empowering only exceptional people with the right values, attitude and enthusiasm, we are able to invest in our shared future, creating an environment, which is ‘a great place to work and a great place to be a customer’.

Come and visit us at our offices in Romford, Essex or London City, meet with key members of Utilize staff, see our support teams in action and experience the culture of our business first hand.

PARTNERSHIP AND PERFORMANCEOver the years, you have no doubt invested in a wide range of technologies designed to improve your business processes, which are ever evolving. We believe our ability to help plan and implement such changes, providing best-of-breed solutions that deliver reliability and increased productivity, is key to both your success and our own.

Whether you’re looking for a fully outsourced IT department or just some additional resources to complement the work of your in-house team, Utilize can provide the ideas, the management and the expert support needed to ensure your systems continue to serve your best interests.

As a Utilize customer, you’ll be assigned a dedicated, technical account manager who understands technology and is passionate about helping businesses maximise the benefits to be gained when deploying new solutions. Our technical account managers offer jargon-free consultancy, expert advice and can guide you step-by-step through the changes that will deliver key technological improvements to your organisation.

Behind the scenes, our technical teams can proactively monitor your systems 24 hours a day, constantly refining, fine tuning and protecting your network by anticipating faults before they arise.

Ultimately, our aim is to bring technology together enabling your

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THE WORK UTILIZE HAS PUT INTO NURTURING AND PROMOTING ITS OWN VISION AND CULTURE HAS RESULTED IN OUTSTANDING CUSTOMER SERVICE LEVELS, CONSISTENTLY DELIVERED BY OUR EXPERT TEAMS, AS WELL AS EXCEPTIONALLY HIGH CLIENT AND STAFF RETENTION RATES. SO, WHAT ARE THE CORE VALUES THAT SET US APART FROM THE REST?

TEAM SPIRITOur team spirit has helped us establish strong relationships not only between our people, but equally with our customers and suppliers, reflecting a shared mind-set, energy and passion. Utilize’s culture encourages a belief that anything is achievable when we all work together in our quest to exceed expectations.

ACCOUNTABILITYEvery member of our staff plays their own part in helping us to achieve our mission. For us, accountability means empowering our employees to make decisions and take ownership of their work. This approach ensures that, as a customer of Utilize, you are able to focus on running your business, reassured that your technology is in safe hands.

THE CULTURE AND CORE VALUES THAT FORM OUR UNIQUE DNA.

CULTURE AND VALUES

OUR QUALITYOur quality of service sets us apart from the rest. It is the cornerstone of everything we do. It reflects our commitment to strive for the highest possible standards and build a business based on reputation.

Excellent service is not just something we talk about; we demonstrate it every day in the quality standards we adhere to (ISO-9001 and ISO-27001), the relationships we build and maintain with the industry’s top vendors, the business awards we win and the positive feedback we receive from our clients.

It’s our attitude and work ethic that set us apart from our competitors.

Guy Hocking, Operations Director, Utilize

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OUR PEOPLE MAKE THE REAL DIFFERENCE.

TECHNOLOGY AND INNOVATIONWe aim to deliver reliable and innovative solutions that will continually meet our customers’ growing needs. Our close relationships with the industry’s leading vendors have enabled us to beat many of our competitors to market with a comprehensive cloud offering as well as virtualisation, business continuity and unified communication solutions, to name but a few.

LEADERSHIP AND MANAGEMENTWe recognise the need to maximise efficiency, nurture talent, motivate and inspire. These principles govern our own business growth and the development of our staff. Utilize will apply this same positive approach when working with you to help remove pain points and formulate new strategies.

CULTURE AND VALUES

WE EMPLOY SMART PEOPLE WHO ARE PASSIONATE ABOUT TECHNOLOGY AND OUR CONTINUED SUCCESS HAS BEEN ACHIEVED THROUGH A COMBINATION OF INDIVIDUAL TALENT AND EXCEPTIONAL TEAM SPIRIT. UTILIZE WORKS CLOSELY WITH ITS CUSTOMERS, KEY SUPPLIERS AND VENDORS TO ACHIEVE OUR COLLECTIVE TECHNOLOGICAL OBJECTIVES.

OUR PEOPLEWe love technology and strive to continuously improve our skills, knowledge and performance. Thanks to our exceptional staff and high calibre training programmes, Utilize has achieved top partnership statuses with its vendors, which allow us to capitalise on superior support from these organisations. We’ve also held the highest Microsoft accreditations for over a decade.

SETTING THE STANDARDWhen you appoint a new IT partner, the ability to benchmark quality is essential. This is why Utilize set out to achieve, not just ISO-9001, which demonstrates our high quality of service, but also ISO-27001, an accreditation that stands testament to our sound information security practices. We have successfully maintained these standards for almost 10 years now and are one of only a few IT support organisations in the country who hold both.

PERFORMANCEIn all aspects of our business, we undertake to measure, manage and consistently achieve or surpass our customer service and performance targets. Many of our service desk policies conform to ITIL best practices and each member of our team is empowered to deliver the highest levels of service. Unlike many other providers, Utilize is able to offer you a 100% service level agreement (SLA) guarantee.

UTILIZE IS COMMITTED TO SIMPLIFYING YOUR USE OF IT BY MANAGING YOUR CURRENT RESOURCES, PRODUCING ROADMAPS FOR THE LONGER TERM AND DELIVERING FAST, RELIABLE SUPPORT DESIGNED AROUND THE NEEDS OF YOUR BUSINESS.

TECHNICAL SUPPORT SERVICESOur support engineers will monitor, protect and maintain your IT environment, allowing your users to focus on their job. Utilize guarantees higher availability and performance through flexible service-level options, which are tailored to the needs of your organisation.

Our advanced monitoring tools can keep a constant watch over your systems, diagnosing and addressing problems around the clock.

We offer you multiple ways to access our teams of highly-skilled engineers whose mission is always to get it right first time. Clients who partner with Utilize for their IT support benefit from the collective strength of over 60 technical staff. But despite this ever-growing resource, Utilize strives to maintain a personal touch by allocating dedicated support sub teams, a popular initiative that has flourished for a number of years now. Better still, you can call upon these support channels 24/7/365, should you need them.

CLOUD SERVICESCompanies are looking to the cloud to streamline processes, reduce risk and increase operational efficiency. Utilize cloud services offer a broad range of delivery models, including private, public and hybrid, and we customise every solution to fit the specific working practices of the business concerned.

MANAGING YOUR BUSINESS NETWORK. WE HAVE EVERY ASPECT OF YOUR IT COVERED.

SERVICES

With flexible pricing models, which keep up-front capital investment low, we can provision the right level of computing resources to fit your current requirements and dynamically adjust these levels if the situation changes.

INFRASTRUCTURE SERVICESUtilize has been delivering robust, resilient infrastructure services since its inception in 1997. Whether it is on-premise, virtualised, hybrid or full cloud, we have the technical expertise to install, support and manage a wide range of technologies that will underpin your operations.

Working to PRINCE2® standards, Utilize IT projects bring together resources, skills, technology and ideas to achieve your objectives and deliver tangible business benefits.

Our expert project management helps to ensure that risks are identified and managed appropriately, and that jobs are completed within budget, within time and to the required quality levels.

SECURE MOBILITY AND REMOTE WORKINGUtilize helps put business in motion, enabling you to complete important tasks anytime and anywhere. Mobile services are no longer simply about remote desktop connections; they enable business people to work in the car or on a train with secure access to company data and unified communications via a range of devices. Utilize can help set your mobile strategy, redefine your interaction with clients and integrate mobile devices into the traditional workspace in order to maximise the productivity of a disparate workforce.

MANAGED SECURITY SERVICESWith confidential data and reputations at stake, your network defences need to be watertight. New delivery models, such as cloud computing, and increased numbers of connected end-user devices, mean that new threats are constantly emerging. So how do you remain one step ahead?

Trusted by some of the UK’s best known organisations, Utilize protects a wide range of networks. Our aim is to help reduce the complexity and cost of your IT security - after all, simple security is always the most effective.

As a Microsoft Gold Partner, Utilize can offer its customers the reassurance of a truly professional organisation with the backing of Microsoft Resources.

Clare Barclay, Director Strategy & Programmes, Microsoft UK

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Our security services cover every aspect of your business networking. From the datacentre to the desktop, we’ll help safeguard your users with antivirus software, data encryption, firewall management and mobile control. Wherever they are, whatever they’re using, they’re protected with Utilize.

BUSINESS CONTINUITY AND RESILIENCY SERVICESResiliency should run to every aspect of your business operations and is an essential consideration in every solution we deliver.

With virtually every part of your organisation exposed in the case of a prolonged period of downtime, Utilize will work continuously with you to review connectivity and infrastructure, preparing contingencies to protect you if and when that major incident arises.

If a disaster does occur, then you can rely on our specialist knowledge and experience to manage your business continuity. In addition, should you find yourself unable to operate from your own premises, we can provide access to our very own, fully functional ‘Out of London’ location for up to 10 key users.

SERVICES

Utilize provide us with the full benefit of their expertise. Knowing we can trust our technology partner has been invaluable in regaining trust in our IT infrastructure.

Client, City of London ”“

THE WAY COMPANIES DO BUSINESS IS CHANGING AND UTILIZE IS FULLY PREPARED WITH A RANGE OF FLEXIBLE ONLINE SERVICES THAT GUARANTEE THE CONTINUITY AND SCALABILITY YOU’LL NEED TO FLOURISH IN THE NEW CLOUD COMPUTING ERA.

UTILIZE CLOUD SERVICES FOR A NEW GENERATION IN COMPUTING.

benefiting from ‘anywhere access’ to email, calendars, Office web apps, instant messaging, conferencing and file sharing.

HYBRID CLOUDRather than forcing you to make a stark choice between on-premise and hosted cloud services, Utilize frequently favours a hybrid framework, which allows you to enjoy the benefits of both.

The term hybrid refers to the convergence of a range of available technologies – both cloud and on-premise, private and public - which are being cherry-picked and integrated by businesses to produce the most suitable combination of IT services.

These hybrid solutions are fast becoming the operational norm in today’s developing cloud market, with analysts and industry experts predicting they will be the ultimate destination in the evolution of cloud technology.

PRIVATE CLOUD SERVICESMost companies today are on a journey to the cloud, and for many this begins with a private cloud implementation, built on Microsoft Windows Server and associated virtualisation technologies.

Think of a private cloud as your own hosted network. The flexibility of this solution can radically transform the way your organisation consumes IT services because server resources can be scaled up or down, almost instantly, to meet your changing business requirements.

In terms of security and resiliency, the Utilize cloud offers reassuring levels of performance. Based on enterprise-grade architecture, private cloud is distributed across geographically dispersed UK-based Tier 3+ datacentres, which are amongst the best in their class.

PUBLIC CLOUD SERVICESCertain cloud services, which are consumed on a large scale, can benefit from the comparative size of a public cloud service. Unlike private cloud solutions, these services are generally accessed over the internet and reside on a shared platform to achieve the economies of scale necessary to deliver competitive pricing and convenient scalability.

Microsoft Office 365 is a prime example of a public cloud service, which enables Utilize to supply, integrate and maintain your requirements for this software service via a flexible monthly subscription model.

Using specialist migration tools and calling upon our close relationship with Microsoft, Utilize can manage an Office 365 migration for you, ensuring you retain full control over security and user permissions whilst

UTILIZE WORKS WITH BEST-OF-BREED MANUFACTURERS AND TIER-1 CARRIERS, BRINGING TOGETHER INNOVATIVE VOICE AND DATA TECHNOLOGIES TO DELIVER POWERFUL BUSINESS SOLUTIONS THAT STREAMLINE PROCESSES, INCREASE BUSINESS AGILITY AND REDUCE COSTS.

STRATEGIC ALLIANCE WITH IGNITEFor many years, Ignite has been a preferred technology partner, engaged by Utilize to provide telecommunications, connectivity and managed services to its client base. These specialist solutions can be delivered directly to your organisation via Ignite’s own accredited consultancy team.

With telecoms services representing such a significant stake in the Utilize portfolio, Ignite shares the same board of directors, ensuring that direct control is retained in such critical areas. To further facilitate this alliance, the Ignite team is situated in the same building as Utilize, enabling unified communication and collaboration between the two businesses.

END-TO-END SOLUTIONSThe telecoms sector is a fragmented market place in which most SME businesses rely on various suppliers for their hardware, telephone lines, internet connectivity and mobile communications. Utilize seeks to consolidate its clients’ telephony with a range of on-premise and cloud phone systems, as well as an extensive choice of connectivity solutions - all under the same roof.

Our consultants work with you to manage existing services, whilst reviewing and planning for the changing needs of your business. Taking a holistic approach, we prefer to describe our solutions not in terms of what they do, but what they can help you achieve.

TELECOMS AND CONNECTIVITY SOLUTIONSTHAT HELP YOU ACHIEVE MORE.

UNIFIED COMMUNICATIONSUtilize provides bespoke communications solutions that encompass a broad range of technologies, such as data, video, voice and instant messaging. We design, implement and support these systems as a single platform in order to improve workflows, increase productivity and reduce cost.

This is the very essence of unified communications - bringing technology together to create a simpler, more efficient experience for the user - such as the ability to access email, SMS, voice, fax and video via the same user mailbox. Businesses like yours choose Utilize for its ability to integrate multiple devices, which place powerful communications options at your fingertips, whether you’re working in the office or connecting via a smartphone, tablet or laptop.

SERVICES

BUSINESS COMMUNICATIONS

SERVICES

SAGE 200Sage 200 is a mid-market solution, ideal for growing businesses, and designed to provide an easy-to-use, in-depth system for your entire company. It is a fully integrated, modular product which manages your finances, customers and business insight in one single solution. Sage 200 now brings high-end ERP functionality within easy, affordable reach for small and medium-sized businesses.

FREEDOM OF CHOICESage 200 is available as either an ‘on premise’ solution or a fully hosted cloud solution. Its modularity means you can choose the elements you need, as you need them, then add others later as your business develops. Better still, there is flexibility in how you pay for the software.

COMPLEMENTARY APPLICATIONSConstruction - a modular software application vital for any business requiring construction industry-specific functionality. Construction integrates with both Sage 200 and Sage 50.

Sage 50 Accounts - an entry-level but feature-rich package designed to save time and simplify the management of your SME business.

Sage 50 Payroll & Payroll Professional - packages that allow you to manage all of your employees’ payroll transactions in-house. These can be extended for the latest pension legislation.

Spindle Professional - integrates with Sage to easily manage the delivery of professionally branded invoices, purchase orders and other outgoing documents to multiple locations via email, fax and print.

Credit Hound - an inexpensive yet powerful credit control package that integrates with Sage 50 and Sage 200 to automate the chasing of payments, saving you time and improving your cash flow.

UTILIZE IS A LEADING SAGE BUSINESS PARTNER AND OFFERS A WIDE RANGE OF SAGE PRODUCTS TO MANAGE YOUR ENTIRE BUSINESS OPERATIONS, CONTROL DAY-TO-DAY FINANCES, KEEP CASH FLOW HEALTHY AND PRODUCE VITAL MANAGEMENT INFORMATION. WE’LL HELP YOU GAIN THE MOST FROM YOUR INVESTMENT WITH EXPERT GUIDANCE, TRAINING, IMPLEMENTATION AND FIRST-CLASS AFTER-SALES SUPPORT.

SAGE SOLUTION SPECIALISTS. OUR EXPERTISE ENSURES SEAMLESS INTEGRATION INTO YOUR BUSINESS.

TRAINING AND IMPLEMENTATIONUtilize’s applications support team draws on a wealth of experience to guide you through the process of updating your business system. Working with your staff, we carry out comprehensive and methodical planning, customising the deployment to ensure you benefit fully from your new Sage implementation.

BESPOKE DEVELOPMENTFor us, bespoke software means creating a handcrafted experience built on strategic thinking, a collaborative approach, and innovative technology.

Utilize is experienced in managing the delivery of bespoke business software, always seeking to enhance processes, build long-term software strategies and provide our clients with a mark of distinction. Through a combination of strategy, creativity and technology, we simply enable you to achieve more.

TELECOMS AND CONNECTIVITY

OUR PARTNERS.

IT AND NETWORKS

OUR PARTNERS

SAGE AND APPLICATIONS

BUSINESS COMMUNICATIONS

in partnership with

CONTACT.

ESSEX OFFICE

Utilize House Langley Close Harold Hill Romford Essex RM3 8XB

T: 0333 006 9060 F: 0333 006 9061 E: info@utilize.co.uk

LONDON OFFICE

1st Floor 99 Bishopsgate London EC2M 3XD

T: 0207 167 4889 F: 0333 006 9061 E: info@utilize.co.uk

www.utilize.co.uk

Utilize Plc

Reg. in England under Company No. 3405211

Reg. Office: 3 Buckingham Court, Rectory Lane, Loughton IG10 2QZ

VAT No. 701 308 779

All Services quoted are subject to:

- Relevant Contract Terms and Conditions - General Terms and Conditions at http://www.utilize.co.uk/terms-conditions/