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technology basics

Table of Contents

Topic ................................................ Page Your Computer Parts & Pieces ....... 2Your Mouse ....................................... 3Your Keyboard ................................. 4Windows Login/Security .................. 5Your Desktop .................................... 6“My Computer” ................................ 7Common Application Tasks ............ 8Ergonomics ....................................... 10Computer Privacy & Security ......... 11Getting Help ..................................... 12Online Quiz Instructions ................... 13

Technology BasicsThis short booklet is designed to help you understand some basic technology terminology and skills in the Windows XP environment at Palomar Pomerado Health.

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technology basics Your Computer’s Parts & Pieces

Tower or PCMonitor/Display

Mouse

Keyboard

Network cable

USB cable

While no computer setup is exactly the same, there are always “parts and pieces” that function in the same way. Tower or PC• Your hard drive (typically the C: drive) allows

you to store both your fi les and applications• “Thin clients” don’t have a hard drive; all data

is saved on network

Monitor or Display• LCD (fl at panels) are the most common type

Keyboard• Some have an extended numeric keypad

Mouse• Can be wireless, have a scroll button, or be a

part of a laptop touch pad

Docking Station (laptops only)• A simple way to plug a laptop into power and

multiple connections

USB cable• Allows you to connect microphones, web

cams, video cameras, cameras, and other “peripherals”

• Connections can be found on front, back or even side of the PC

Network Cable• Allows you to connect to the Internet and the

PPH internal network• Connects at back of the computer

power butt on

laptop docking station Network cable (back of PC)

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technology basics All About Your Mouse

*not all mice have this feature.

“Right-click” scroll wheel*

Your mouse serves many purposes - from navigating, to selecting, to obtainingadditional information about an object.

Click once...• to select a box or radio button.• to press a button.• to select or highlight an item.• to open a internet/web link, or “URL”.

Click twice...• to open a program from an icon or

shortcut.

Right-click...• to see additional information, such as a

menu of actions, for the selected item.

“Hover” over an item (point to an item but don’t click)...• to see a description of the item.

“Click and Drag” (point, click, hold, drag, unclick)...• to move an item from one place to

another.

Hover over an object to view

more info

“click”

Right-click on an object

to view more info

Click once to view pulldown menu

Click once to select a Radio Butt on

Double-click an Icon Click a shortcut once

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technology basics Your Keyboard

Your keyboard has many important keys that you must be able to locate and understand. Some keys, like “Ctrl” (control), have more than one location.

“Ctrl“ + “Alt” + “Del”• Press these three buttons to access the

Windows Security Screen. (See next page for details.)

“Alt” + “Tab” • Press these two buttons to “toggle”

between open applications.

“Ctrl” vs. “Shift”• Hold down the Control (Ctrl) key to

select items that are not touching. • Hold down the Shift key to select

touching items, by selecting the fi rst item, holding down the shift key, then selecting the last.

Note: Each keyboard is unique and may look different than the one pictured here!

Alt + Tab (Control + Alt + Delete)

Function keys

10-key keypad

Numeric Lock & its status lightEscape

backslash \

forward slash /

Hold “Shift” key down to

select an entire,

touching list of items

“Dot” (period)

Ctrl vs Shift

Hold “Ctl” key down to select non-

touching items

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technology basics Windows Log On & Security Screens

You will always have to log on to a computer with a User Name and Password.*

While your User Name and Password is the same for Windows as it is for PPH’s webmail, you may have different login names for Cern-er, Lawson, XPAND, and other software!

The “Windows Security” dialog box is the computer’s traffi c cop. It allows you to:

• “Lock Computer” if you need to walk away, but not close applications.

• “Log Off” if someone else needs to use it.

• “Shut Down” when you’re done for the day.

• “Restart” if you have installed software or hardware, or are having any diffi culties. (select “Shut Down” to access this option.)

• Change your password.

• Open the “Task Manger”, a listing of your open applications. This is helpful to review when an application isn’t responding. (You can close the application through this window if it isn’t responding.)

* Many computers on the nursing units are set up to automatically login and therefore bypass this screen altogether.

Log On to Windows Screen (Appears when computer’s turned on.)

Windows Security Screen(press Ctrl + Alt + Del)

If your computer’s

“frozen”, try restarting!

You will use this same login information for your PPH WebMail and Cerner explicit logins.

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technology basics Your Desktop

Your Desktop is the work area on which program icons and the Task Bar are displayed.

Icons • Double-click to open any icon.

Shortcuts• Click once to open a shortcut.• Create shortcuts to any document, folder, or

application by dragging it onto the desktop.

Start Button • Click on this button to launch applications,

open recent documents, open the Control Panel, perform a search, and more.

Quick Launch Toolbar• Click once to open any application.

Active Programs• Select Alt+Tab to toggle through the open

applications or click once on the button.

Taskbar• Point (with mouse) to any icon to view

details. You can check network connections, change volume settings, and more.

Recycle Bin• Deleted fi les, shortcuts, etc. reside here until

it is “emptied”. • Regularly emptying it is recommended in

order to save hard drive space. Right click and select “Empty Recycle Bin”.

* You can identify a shortcut by its arrow symbol at the bott om of the icon. A shortcut simply points the computer to an actual location of an application, folder, or specifi c fi le that you access frequently. There-fore, if you delete a shortcut, you are not deleting the actual application, folder, or fi le.

shortcuts*

“Start” butt on

Quick Launch Toolbar Active (minimized) applications

Taskbar

icons

Recycle Bin

What’s an “Application”?

It’s another name for a program. Examples

include: Microsoft Word, Cerner, Lawson, or Adobe Acrobat.

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technology basicsOpening “My Computer” from your desktop allows you to view and access:• network drives• CD/DVD drives• your folders and documents• the Windows Control Panel to add

printers, change date/time, etc.• mapped drives

Finding fi les within folders really isn’t so hard once you understand some navigation rules, like these two icons:

Expand/+ The + symbol means there is more information within that folder or location. Click on it to expand and view that information.

Collapse/- Click on the - symbol to collapse the information back under the folder or location.

“My Computer”

network drives

Double-click the “My Computer” icon.

click on the + sign to expand the view

DVD/CD drive

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technology basicsTake a moment to learn common tasks and features that you can use in many Microsoft applications (Word, Outlook, Excel, Power-Point).

Minimize window• The document will stay active, but it’s

moved to the bottom task bar.

Resize/Size Down window• Depending on the state of your window,

this button either resizes your application to take up less or more space on the desktop.

Close window• Closes the document or application,

depending on which button you choose. • If you haven’t saved your document,

you’re prompted to do so.

Maximize window• Click on the application at the bottom of

the task bar to view it on your desktop.

Scroll window• Click on the up or down arrow, or click and

drag the square within the slider to move up or down a page.

File Menu Options• New document• Open document• Close a document• Save/Save As

Common Application Features

minimizeresize/size down

closeThese functions are similar across many applications

minimized application

There are multiple ways to perform tasks(butt on, fi le menu selection, shortcut)

Scroll bar

• Print Preview/Print• Recent documents• Exit out

Recently opened documents

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technology basicsMaster the following features and functions and you’ll be productive in many applications!

Toolbars• There are many types of Toolbars, all

based on the application you are working in. You can customize your application to show only the toolbars you use frequently.

Saving Documents• Save your document in an appropriate

location so you can fi nd it later. • Find the location by using the quick links

on the side, the pulldown, the back arrow, or go up a folder in the hierarchy. Or, create a new folder.

• When saving fi les, be sure to use a descriptive name.

Printing a Document• When printing fi les, you can edit the

printer’s properties to change to double-sided printing or stapling.

• Add a new printer by selecting “Start” from your bottom task bar, then “Printers and Faxes”. Then select “Add Printer”. You will need the full name of the printer.

Common Application Features, cont.

Title Bar

Menu Bar

Toolbars

go up a folder create a new folder

go back list fi les in a diff erent format

quick links

printer name

select pages to

print

number of copies

view hierarchy

order of pages

printer properties

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technology basics Ergonomics

It’s important that you set up your computer workstation so that you don’t strain your body. Here are some general guidelines:

• The top of your monitor should be at eye level, and directly centered in front of you. It should be about an arm’s length in front of you.

• When your arms are placed on the desk, your elbows should be at a ~90 degree angle, just below the desk surface. The armrests of your chair should be at nearly the same level as the desk surface to support your elbows.

• Your feet should be fl at on the fl oor with your knees at a ~90 degree angle. Your seat should not be pressing into the back of your knees; if necessary, tilt it slightly forward to alleviate any knee pressure. Sit fully back in your chair, with your back and shoulders straight and supported by the back of the chair.

• When typing, your wrists should be in line with your forearms and not bent up, down, or to the side. Your keyboard should be directly centered in front of you.

monitor at eye level

arms at 90 degree angle

support lower back

feet on surface to support legs at 90

degree angle

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technology basics Computer Privacy & Security

DO’S

• Make your passwords complex (include numbers and/or characters)

• “Lock” your computer when walking away from your desk (Press Ctrl + Alt + Del butt ons).

• Use your computing resources for business use.

• Store fi les on the network, not on your local hard drive (C:).

DON’TS

• Don’t share your password.

• Don’t download suspicious fi les.

• Don’t use Instant Messaging. (Unless approved by the Information Security Offi ce.)

• Don’t store confi dential information on a laptop or PC.

• Don’t use computers for accessing or sending explicit content.

Computer Security

DO’S

• Send minimal patient in-formation that’s required.

• Delete any unneeded fi les that store patient data

DONT’S

• Don’t snoop when accessing patient data. Only access the information you need.

• Don’t send patient data over email without encrypting it fi rst (See Information Security Offi ce with questions).

Patient Information

As a PPH employee, you have access to not only computers and the internet, but also to very confi dential and federally-protected patient care information.

To keep PPH safe from outside viruses, keep its employees productive, as well as stay in accordance with the law, it’s important that each of us follow these basic Do’s and Don’ts.

PPH’s Information Security Offi ce has resources to assist you with any questions. Please contact them at InfoSec@pph.org. Or, for more information, visit the Information Security Intranet site at pph.net.

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technology basicsWhen you have a technical problem or question, call the IT Service Desk (xHELP).

Remember, there are a few things you can do to troubleshoot your computer prior to calling the Service Desk:

• Shut down and restart your computer using Ctrl + Alt + Del keys.

• Check your network and power connections.

If those steps aren’t successful, then call the IT Service Desk. Be sure to have a few key pieces of information handy when you call(i.e., name and contact information).

The IT Service Desk follows standard protocol regarding prioritizing calls. You will be given an expected resolution time.

When you call me at the Service Desk, remember that I’ll always ask you these basic questions...

• What’s your name?• What’s the telephone number that I

can reach you at later?• What’s the computer name that

you’re having trouble with?*• What’s the exact error message (if

applicable)• Have you tried to reboot (restart)

your computer already? (if applicable)

Gett ing Help

*your computer nameWait! My screen doesn’t look like this!That’s OK- your background image may have been modifi ed. You can also fi nd your computer’s name by by following these steps:

• On your desktop, right-click on the “My Computer” icon

• Select “Properties”• Select “Computer Name” tab to view

your computer name

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technology basics Course Quiz

You’re almost done! Are you ready to take a quick online quiz on what you’ve learned?

Follow these steps to take the quiz in order to get credit for this course:

1. Open XPAND, PPH’s online learning management system (xpand.pph.org).

2. Log in to XPAND with your username and password

3. Click on “Search”.4. Type in “Technology”.5. When you see the course, select it (click

on it).6. Enroll in the course.7. Open and select the quiz link.8. When you’re done taking the quiz, select

“submit”.9. To pass, you have to get 75% correct.10. If you don’t pass, try again!

We hope you learned a lot about the technology we use at PPH every day!