2/26/2016

Technology Fee 3/2/2016

Jeffrey S. Smith

Technology Fee from http://www.suny.edu/sunypp/documents.cfm?doc_id=398

• 1. Campuses are authorized to establish a technology fee as part of a comprehensive funding plan to build and maintain an infrastructure that offers students the highest quality learning environment.

• 2. Revenue generated from the fee must be used to address specific technology needs such as computing and information technology (i.e., smart classrooms, distance learning offerings, high‐speed internet connection), library automation, remote network access, public computing sites and student services automation (i.e., registration, billing), and other administrative systems.

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Jeffrey S. Smith Assoc. Provost & CIO

Dave Strasenburgh Director, Applications, Systems & Networking

Terry Eason Lead Tech

Telecommunications

Mark MagliettoCommunications

Technician

Sam Lewis Infrastructure

Technician

Rick Smith Manager - Systems &

Networking

Kevin Colagio Systems/Network

Administrator

Brendan Dawson Systems/Network

Administrator

Rick Felerski Systems/ Network

Administrator

Linda Ketchum Senior Computer

Operator

David Sutton Information

Technology Assistant

Sandra Almekinder Manager - EnterpriseSystems Programming

Laura Buckner Lead Programmer

Analyst

Joanna Camp Lead Programmer

Analyst

Mike Gamin Programmer Analyst

Alicia Girvin Programmer Analyst

Joe Jackson Programmer Analyst

Steve McMaster Programmer Analyst

Dan Murdoch Sr. Programmer

Analyst

Vacant Programmer / Analyst

Heidi Melens User Services Specialist

Steve Mihm IT Systems

Security Analyst

Tanasee Conner Assistant Director for Technology Support

Services

Amanda Auriemma User Support Technician

Thomas Calandra Specialized Computing

Technician

Rob Heywood PC Specialist

Stephen Lane Help Desk

Coordinator

Richard Morrison PC Specialist

John Perevich Telecom &

Communications Tech Coordinator

Tammera Robertson Information

Technology Assistant

Frank Mancini Assistant Director for Academic Technology

Support

George Elyjiw Media Specialist

Kurt Pijanowski Events Technology

Support

Peter Gattie Lathrop Technology

Support

Keith GaylorSpecialized Computing

Technician - Labs

Dan Sargent MetroCenter

Technology Manager

Shari Hardenbrook MetroCenter Technical

Support

Robert Cushman Assistant Director for

Academic SystemsIntegration & Support

Reddy Anugu User Services Coordinator

Nichole Bennett Instructional Technologist

Brandon St. John Learning Mgt.

Systems Analyst

Mary Jo Orzech Library Director

Pam O’Sullivan Head of Integrated

Public Service

Virginia Battista Circulation Manager

Dana Laird Circulation/Res.

Assistant

Bruce Conrad-Reingold Circulation/Res.

Assistant

Mia Breitkopf Online and HybridLearning Librarian

Charlie Cowling Archives and

Reference

Laura Dumuhosky Instruction & Ref

Librarian

Linda Hacker MetroCenter

Jennifer Kegler Coord. Of Library

Instruction

Wendy Prince Evening Library

Supervisor

Logan Rath Associate Librarian

Kristin Wallis Library Clerk

Jennifer Smathers Head of Library

Technical Services

Debra Ames Collection

Management

Holley LaudicoAcquisitions

Clerk 3

Shirley West Acquisitions

Assistant

Susan Perry Serials Librarian

Terry BerlSerials Assistant

Becky CousinsSerials & Resource Sharing Assistant

Laura Emerson Resource Sharing

Assistant

Ken Wierzbowski Systems & Assessment

Librarian

Library Systems(Reports to AcademicSystems Integration &

Support)

Pat Maxwell LITS Project Manager

Kim Myers Digital Repository

Specialist

Kathy Hettel Secretary

Ivonne Ponicsan Staff Assistant

X5151  ‐ The IT Help Desk

• LITS IT Help Desk

• Open SUNY Help Desk – LMS support

• Ellucian Help Desk – after hours, weekend, holiday

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Open SUNY Help Desk

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2015‐16 Financial Review

• Apart from job sharing and cross training, what cost‐reduction efficienciesdid your area implement? 

• Systematically absorbed the loss of all three “priority needs” LITS positions. In fact eliminated them early saving the College reserves $$$

• IT Reorganization• One Less Director position • Former Head of Library Systems now heads ASIS (Learning Systems + Library Systems + more)

• Telecom now part of LITS (# of positions reduced)• As we move to a digital campus, there was an opportunity to combine “like” areas • Benefits Telecom employees, LITS, and the College • Were able to reduce the number of “Telecom” positions by two

• One position not filled, one position reallocated within A&F

• Embedded Technical support in select buildings with large support needs / requirements (LAB, Lathrop)

2015‐16 Financial Review

• What re‐allocation(s) of resources were made in 2015‐16 to support division or campus goals and initiatives? 

• CTC support for College Web Site Work (for obvious reasons) • Centralized web support in College Communications • Money formerly targeting AdAstra, re‐allocated elsewhere to support EMS • Participate as members of SUNY SOC

• Security Operations center • A supplement to our IT Security initiatives / staffing

• Special Sessions surplus used to fund • Part‐Time Staff Assistant • Instructional Technologist

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Five Year Fee Plan

• This year we are asking for a $9 increase in the tech fee

• We anticipate modest fee increases throughout the next five years to cover

• inflationary increases in software and support contracts. • Increased campus bandwidth demands • Implement redundant Internet access feeds 

• Replacing old equipment • Lab / Classroom furniture

Student Student Academic Academic

College Activity Technology Transportation Excellence and Excellence and Fee Fee Fee Athletic Fee Health Fee Fee Other Success Success Total Fees

Comprehensive Colleges

Purchase $25.00 $220.00 $514.00 $318.00 $490.00 $220.00 $10.00 $1,797.00 $1,797.00

Geneseo $25.00 $200.00 $470.00 $484.00 $220.00 $90.00 $44.00 $1,533.00 $1,533.00

Fredonia (2) $25.00 $204.00 $434.00 $318.00 $357.00 $115.00 $151.00 $1,604.00 $1,604.00

Oneonta (3) $25.00 $224.00 $422.00 $413.00 $327.00 $15.00 $10.00 $1,436.00 $1,436.00

Potsdam (2) $25.00 $190.00 $410.00 $394.00 $370.00 $44.00 $1,433.00 $1,433.00

Oswego $25.00 $220.00 $402.00 $419.00 $348.00 $50.00 $1,464.00 $1,464.00

New Paltz $25.00 $210.00 $393.00 $377.00 $262.00 $1,267.00 $1,267.00

Cortland $25.00 $220.00 $383.00 $379.00 $316.00 $152.00 $105.00 $1,580.00 $1,580.00

Plattsburgh (2) $25.00 $178.00 $357.00 $411.00 $373.00 $0.00 $1,344.00 $1,344.00

Brockport $25.00 $200.00 $354.00 $417.00 $312.00 $45.00 $75.00 $1,428.00 $1,428.00

Old Westbury $25.00 $175.00 $325.00 $328.00 $220.00 $100.00 $1,173.00 $1,173.00

Buffalo College $25.00 $150.00 $323.00 $303.00 $294.00 $104.00 $1,199.00 $1,199.00

Average $25.00 $199.25 $398.92 $380.08 $324.08 $99.00 $54.88 $1,438.17 $1,438.17

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TECHNOLOGY FEE - REVENUE DETAIL

1. FALL/SPRING TOTAL AAFTEs RATE / AAFTE FALL/SPRING REVENUE

2015-16 Approved

Budget

2016-17 Proposed Budget

Change from 2015-16 to

2016-17

7,391 6,904 -487 354.00 $ 363.00 $ 9.00 $

2,616,414 2,506,152 -110,262

% Change from 2015-16

to 2016-17

-6.6% 2.5%

-4.2%

2. SUMMER SESSION TOTAL CREDIT HOURS RATE / CREDIT HOUR SUMMER REVENUE

9,549 9,990 441 4.6% 14.25 $ 14.75 $ 0.50 $ 3.5%

136,073 147,353 11,279 8.3%

3. WINTER SESSION TOTAL CREDIT HOURS RATE / CREDIT HOUR WINTER REVENUE

2,626 2,581 -45 14.75 $ 15.13 $ 0.38 $ 38,734 39,051 317

-1.7% 2.6% 0.8%

4. SUBTOTAL FEE REVENUE 2,791,221 2,692,555 -98,666 -3.5%

5. PRINT REVENUE 6,000 5,000 -1,000 -16.7%

6. GROSS REVENUE (4+5) 2,797,221 2,697,555 -99,666 -3.6%

Big initiatives this past year • Ongoing Network upgrades • Completed Blackboard Migration, de‐commissioned ANGEL • Banner ‐> ITEC migration

• Recent Power Outage – Banner live to users 10‐15minutes after power restoration

• VoiceThread implementation • New Blackboard Collaborate • Kaltura capture space (easier for students to submit video assignments) • ITSM / Service Now (Charter members of SUNY Consortium) 

• SSDs across lab computers • Printing kiosks • iPad cart in Cooper • Adobe Creative Cloud • PCI

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Network Upgrade – Now have 822 access points installed + 160 more on the way

Greatly improved wireless coverage – Ex: here is a “heat map” of current wireless for Seymour floor 2

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Wireless Coverage – Drake Main Floor

Bandwidth utilization continues to grow

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What’s next? • RAVE emergency notifications • Longer Net ID's • Campus VOIP transition in progress • Additional Wireless Access points, a few outdoor areas • Campus Core routers need upgrade to allow for… • Increased Internet Bandwidth requirements and costs 

• Firewall upgrades • Increased security that will allow for fewer logins • Instructional Technology Support Center in Drake • Guest Network Access • Widows 10 / Office 2016 • Service Now enhancements • And more…..

A few “Possible” initiatives

• “Polling” replacement

• Office 365 (Hosted Exchange)

• Alumni email via setting up a google alumni email • jsmi0908@alum.Brockport.edu

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Some Challenges

• Software costs continue to rise • Many software companies have migrated to a “subscription” model • Software contracts have built‐in inflation increases year‐on‐year • As enrollment increases, so do software costs 

• Site licensing usually based of FTE count

• Staffing, lack of depth on some key functions (IDM, Systems)

• Some computer labs using very old equipment.  Underfunded

• Computer population aging in general

• Increased minimum wage (fewer student employees)

Trends • Demands on wireless increasing exponentially, requiring ongoinginvestment

• Media files large, storage implications, need to look at options • Security requirements will continue to become more demanding • More power over Ethernet devices (Security Cameras, Lighting) • Increase in the use of streaming, capturing, mobile • IPV6, will need to migrate at some point in the future (another reason toupgrade our core router)

• Budgets being squeezed from multiple angles. Ex: • $25k annual Loss of (Advancement $) • $85k Budget Task Force reduction • Lower AAFTE budgetary number

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LITS IT Vision

To provide anywhere, anytime access to applications, systems, and support needed by the College in pursuit of its mission  

Strategies to meet that vision

Develop an agile organizational to accommodate the changing IT environment.  Develop and adapt IT resources as needed for future demands

Work across organizations to implement solutions that benefit the entire College and are supportable with current staffing levels

Continually work with clients to improve our support.  Create more opportunities for College input into IT direction

Reduce redundancy and duplication of effort. Combine efforts where possible and use resources efficiently

Migrate to system wide applications, solutions, and support models where possible.

Standardize on technology platforms with scalable support that optimize resources. 

There is a mobile component in all we do. 

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