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Symantec Technical Services

DOWNTIME…BREACHES…DATA LOSS.SYMANTEC TECHNICAL SERVICES HELP YOU AVOID THEM.

There’s More to Protect

1 Gartner, “What’s Driving Mobile Data Growth?” 2 Ponemon Institute, “2015 Cost of Data Breach Study: United States” 3 Symantec Internet Security Threat Report 2015 4 Forrester/Disaster Recovery Journal November 2013 Global Disaster Recovery Preparedness Online Survey

In 2015, the average cost for each lost or stolen record containing confidential information increased from $201 to $217.2

By 2019, the number of devices connected to IP networks will be more than 3X the global population.1

Breaches are more frequent and more costly

The number of breaches increased 23% in 2014.3

Mobile data traffic worldwide grew 59% in 2015.1

72% identified loss of employee productivity as the most impactful result of downtime disruption.4

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Symantec Is Security

Keeping the world safe from ever-evolving digital threats with:

Threat and Information Protection

Protecting your environment against malicious threats and your information from misuse,

damage or loss

Trust Services and User Authentication

Protecting access to your network through multiple

identification factors

Cyber Security Services

The intelligence to understand your security environment in relation to the current threat

environment

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Avoid the Security Gap

Bridge the distance between the security technology you’ve got—and the security protection you need

Even the best security software must be:

• Properly installed and configured

• Fully utilized

• Effectively managed and maintained

Then it must be monitored, and customized to stay ahead of evolving threats.

Don’t risk significant gaps in security due to your technology’s untapped capabilities.

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Prevent issues with proactive services like product configuration reviews

Train your staff to maximize security software functionality and minimize errors and downtime

Ensure up-to-date software capabilities and the best practices to support them

Gain a trusted advisor to customize solutions to meet your business needsOptimize

Security

Minimize Risk

Maximize Return

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Services to Help You Every Step of the Way

Learn how Symantec provides services throughout the security lifecycle

Prepare Design Deploy Operate Optimize

Essential Support Business Critical Services Remote Product Specialist

Business Critical Services Premier

Education

Consulting

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Access Content Updates and Support Expertise

Essential Support delivers expert issue resolution and the content required to keep your environment current

• 24/7/365 access to support expertise

• Product updates, including new features, feature upgrades and version patches

• Security content updates, including virus definitions and spam rules

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Gain a Champion Inside Symantec

Simplify support, maximize return, and protect your environment with the Business Critical Services (BCS) portfolio

BCS Premier provides:

A named services expert acting as your trusted advisor who coordinates access to top Symantec technical experts for rapid issue resolution, proactive planning and risk management, and instructor-led training

BCS Remote Product Specialist (RPS) provides:

A designated Symantec engineer, expert in a specific product family and familiar with your infrastructure, for personalized, responsive service on your mission-critical application(s)

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Enhance Your Success with Supporting Services

Symantec Consultants can help you assess, design, implement and manage systems and protocols in:

• Data Security

• Endpoint Management

• Security Monitoring and Management

Increase the value of Symantec solutions with Symantec Education

• Anytime, anywhere online learning

• In-class or virtual instructor-led education

• Certification for validated expertise

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Business Critical Services

Education

Essential Support

Remote Product Specialist

Personalized access to a designated engineer with technical expertise in a specific product family, who’s also familiar with your environment

• 24/7/365 online learning anywhere

• In-class or virtual instructor-led education

• Certification

Premier

• Your own designated services expert

• Rapid response issue resolution

• Proactive planning and risk management

• Included access to Symantec technical education

• Onsite support assistance

• 24/7 access to technical support engineers

• Product updates, including feature upgrades and version patches

• Security content updates, including virus definitions and spam rules

Protection Isn’t Complete without Symantec Services

Knowledge and expertise throughout the software lifecycle to help you meet your business goals

Consulting

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