Application Template: Knowledge Base

Microsoft® Windows® SharePoint® Services 3.0 is technology in Windows Server® that offers an integrated

portfolio of collaboration and communication services designed to connect people, information, processes and

systems both within and beyond the organizational firewall. Now available at no additional cost, Windows

SharePoint Services makes it simpler for IT professionals to implement and manage a team collaboration

infrastructure. Application Templates are tailored to address the needs and requirements for specific business

processes or sets of tasks for organizations of any size. The templates provide out-of-the-box, customizable

scenarios which solve business needs as well as providing a starting point for partners and developers looking

to build more sophisticated Windows SharePoint Services solutions.

Description of Template

The Knowledge Base application

template for Windows SharePoint

Services 3.0 provides a place where

team members can upload and tag

documents so that others can more

easily find and learn from others in

their organization. The template can

be

utilized in a ‘top down’ approach, where a centralized knowledge

department ‘pushes down’ relevant content to the rest of the business. Or,

the template can be used in a ‘bottom up’ approach, where knowledge is

captured by all users as a normal part of doing business which can then be

disseminated to others within the organization. All documents and articles

in the Knowledge Base can have keywords associated with them and can also

link to related documents, standardizing and simplifying the process of

locating relevant information.

© 2007 Microsoft Corporation. All rights reserved. www.microsoft.com/sharepointapps i

Technical Overview forIT Professionals

Activities Performed in this Application Template

Upload single or multiple files into the document library.

Automated version control and version restore capabilities protect against accidentally writing over critical

work while tracking who makes changes to both the document and properties.

Enable users to ‘check out’ the document for offline editing. While the document is checked out, other

users can open a read-only copy, but cannot edit and save changes.

Designate version as a “Major Revision”, which allows users to enter notes regarding the revision. When

viewing previous versions, Windows SharePoint Services designates the revision as a major version alerting

users to its status.

Search the Knowledge Base using the built in search capabilities of Windows SharePoint Services.

View a dashboard with a filtered view of Recent Additions, Recent Changes and Relevant Items.

Automated workflow to create a keyword, upload a document and “Write an Article”, which simplifies the

end user learning curve for common Knowledge Base actions.

Tag a Knowledge Base document with relevant keywords and provide links to related documents which can

be used to sort and search for relevant knowledge base articles.

The example companies, organizations, products, domain names, e-mail addresses, logos, people, places, and events depicted herein are fictitious. No association with any real company, organization, product, domain name, email address, logo, person, places, or events is intended or should be inferred. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

© 2007 Microsoft Corporation. All rights reserved. www.microsoft.com/sharepointapps ii

Site Lists and Libraries

Knowledge Base: A list used to write and store

Knowledge Base Articles and Documents to be

shared with the team.

Announcements: Use the Announcement list

to post messages to the home page of your site.

Keywords: Use the list to manage the keywords

that are required to tag items in your

Knowledge Base.

There are also custom forms that enable users

to perform common actions. This includes

writing a new Knowledge Base article directly

within Windows SharePoint Services using this

Wiki web part.

Customizing SharePoint Sites and Templates

Microsoft Office SharePoint Designer 2007 is a Web site development and management program that provides

powerful tools to build, customize, and contribute to Windows SharePoint Services sites using the latest Web

design technologies and established standards in an IT-controlled environment.

Use Office SharePoint Designer 2007 to create and deploy interactive solutions without having to write code.

Automate business processes, such as document approval, custom event notification and other collaboration

tasks with the workflow designer. Create reporting and tracking applications using data views and forms to

easily gather and aggregate data from outside your site and from lists and document libraries on the Web.

Extend your solution by building advanced interactive Microsoft ASP.NET pages. Insert and edit controls with

the same powerful activity menus and control property grids previously found only in the Microsoft Visual

Studio® development system.

The example companies, organizations, products, domain names, e-mail addresses, logos, people, places, and events depicted herein are fictitious. No association with any real company, organization, product, domain name, email address, logo, person, places, or events is intended or should be inferred. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

© 2007 Microsoft Corporation. All rights reserved. www.microsoft.com/sharepointapps iii

Technical Dependencies

The Knowledge Base application template has the following technical requirements:

Microsoft Windows SharePoint Services 3.0*

*Review Windows SharePoint Services 3.0 system requirements for additional information:http://www.microsoft.com/technet/windowsserver/sharepoint/techinfo/sysreqs.mspx

More InformationFor more information on the technologies described in this article, please visit:

Microsoft Windows SharePoint Services 3.0:http://www.microsoft.com/sharepoint

Microsoft Office SharePoint Designer 2007:http://office.microsoft.com/sharepointdesigner

Application Templates for Windows SharePoint Services:http://www.microsoft.com/sharepointapps

The example companies, organizations, products, domain names, e-mail addresses, logos, people, places, and events depicted herein are fictitious. No association with any real company, organization, product, domain name, email address, logo, person, places, or events is intended or should be inferred. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

© 2007 Microsoft Corporation. All rights reserved. www.microsoft.com/sharepointapps iv