teamskills training
TRANSCRIPT
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Authored by Andrea White, PhD andValerie West, EdD for the C3 Initiative
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Teaching Team Skills:Goals for Today
Introduction to Team Competencies/ Content for teaching
Team exercise – as an exampleObservation and FeedbackReview Handbook ContentsQuestions and evaluation
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What is a Team?•Two or more individuals with a high degree of interdependence geared toward the achievement of a goal or the completion of a task.
•Teams make decisions, solve problems, provide support, accomplish missions, and plan their work.
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How is a Team Different from a Group or Committee?
• Teams embody a collective action arising out of task interdependency
• Members of the team agree on the goal
• Members agree that they must work together to achieve the goal
• Each member is viewed as having one or more important roles to play to successfully achieve the goal
• There is less hierarchy within the unit than in most work groups
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Why is Teamwork Important in Healthcare?
While our healthcare delivery system has the potential to be outstanding, our system currently is not as safe, effective, or efficient as it should be.
Promoting teamwork and good communication among health professionals can dramatically improve healthcare delivery, resulting in much better outcomes for our patients. How do we know this?
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There are Many Types of TeamsExamples of Teams:
Athletic Team – people working together to win a gameNatural Work Group – people working together every
day in same office with similar processes and equipmentBusiness Team – cross-functional team overseeing a
specific product line or customer segmentImprovement Team – ad hoc team with responsibility
for improving an existing processHealthcare Team – several healthcare professionals
working closely together for the benefit of a patient or group of patients
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When to use a team?Quality and Acceptance
Low Quality/Low acceptance
Flip a coin
High Quality/Low acceptance
Ask an Expert
Low Quality/High Acceptance
Group decision
High Quality/High acceptance
Team Consensus
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Understanding group behavior
Group Content - what is being said, the words, the discussion
Group Process - how the group works, methods, ways of making decisions, how people participate
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Aspects of Group Process: Communication
Who talks to whom? Who interrupts and how is it handled?How are quiet members treated?High and low participators? Shifts in
participation levels?Do people look at each other when they talk?How are new members treated?
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Aspects of Group Process: Decision -making
What process does the group use to make decisions?
Is the process agreed upon by everyone?Does the process change as group proceeds?Does anyone make a decision and carry it out
without agreement from the others?Is there evidence of a majority pushing a decisionAre minority opinions heard?
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Aspects of Group Process: Problem-solving
Does the group take time to understand the problem?
Is the problem well articulated?Is there time for brainstorming creative
solutions?Can the group move to from problem
identification, identifying possible solutions, to selecting solutions and implementation?
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Group Problem Solving
•Listen for common Themes
• Organize ideas
•Evaluate alternatives
• Manage conflict
•Involve people
•Get information
• Develop plan
•Generate ideas
•Assign responsibilities
• Find resources
•Monitor progress
•Motivate
•Details/Finish
•Presentation
•IDENTIFY PROBLEM
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Recognizing Dysfunctional BehaviorBlockingAggressionDominatingWithdrawingOut of field behavior
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Team Roles: Task
• Initiating• Seeking and Giving Information• Clarifying• Summarizing• Consensus Taking• Accountability
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Team Roles: Relationships• Communication Gatekeeping• Encouraging• Resolving Conflict• Acknowledging Feelings• Setting Standards/Norms• Openness
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Attitudes for Effective TeamworkAppreciation for value of team decisionsRespect for team membersMutual trustOpenness to feedbackReflection on group process and interest in
improvingShared vision
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Team ExerciseInstructions for
ObserversInstructions for Team
membersTeam ExerciseScoring, Team
members and Observer comments
Discussion
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What are Characteristics of Effective Teams? Members have a clear goalThe focus is on achieving resultsThere is a plan for achieving the goalMembers have clear rolesMembers are committed to the goalMembers are competentThey achieve decisions through consensusThere is diversity among team membersMembers have effective interpersonal skillsThey know each other well and have good relationships
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More Characteristics Each member feels empowered to act, speak up, offer
ideasEach member has a high standard of excellenceAn informal climate and easiness exists among membersThe team has the support of managementThe team is open to new ideasThere is periodic self-assessmentThere is shared leadership of the teamThe team is a relatively small sizeThere is recognition of team member accomplishmentsThere are sufficient resources to support the team work
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Effective Team-Building Takes TimeThere must be
frequent and prolonged contact
Team members come together around a specific goal or project
Effective teams go through four stages of team development
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What are the Four Stages of Team Development?
FormingStormingNormingPerforming
Every effective team goes through these life cycle stages
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FormingTeam members are
introduced and begin getting to know each other
Goals and tasks are established
Generally polite behavior among members
Norms are not understood
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StormingMembers are sizing
each other up and may feel more comfortable and voice their views
Members may compete for team roles
May argue about goals or how they should be accomplished
May choose sides against other members
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NormingOnce issues are
resolved, agreement occurs around team norms and expectations
Trust and common interests are developing
Roles and objectives are clarified and understood
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PerformingMembers make
contributions and are motivated by results
Leadership is shared according to members’ knowledge and skills
Norms and culture are well understood
Tasks get accomplished effectively and efficiently
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References Thiagarajan, S. and Parker, G. (1999). Teamwork and Teamplay. San
Francisco: Jossey-Bass/Pfeiffer.
Dean, P., LaVallee, R., & McLaughlin, C. (1999). Teams at the core of continuous learning in McLaughlin, & Kaluzny, A. (eds.) Continuous Quality Improvement in Health Care: Theory, Implementation, and Applications, 147 – 168.