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Team QuestAmar BhattiParam GrewalIwona HayashiTaylor LouieAndrej RanisavljevicStephen Sung Won Yoon
TEAM Charter
Fall 2012 TEAMQUESTPage 2
Team Quest – Mission Statement
The mission statement for Team Quest is to successfully complete all team assignments in an efficient manner by utilizing all team members’ strengths and to ensure all members have and equal opportunity to participate in decision-making.
Team Assignments, Due Dates, Expected Grades
Organizational Behavior Marketing Business Systems
Team Charter - 10%
Due Mon, Oct 1
Practice Case Due Wed, Oct 3
Project #1 – 15%
Due Fri, Oct 5
Leaders’ Forum - 10%
Team Charter Due Wed, Oct 3
Project #2 – 15%
Due Fri, Nov 30
Guest proposal Due Tue, Oct 2 Team Discussion Due Wed, Oct 10
Document Due Tue, Nov 13
Case Studies– oral 7.5%
Guest in Lab Due Tue, Nov 20
-written 22.5%
Case #1 Due Wed, Oct 24
Case #2 Due Wed, Nov 7
Case #3 Due Wed, Nov 21
Case #4 Due Wed, Dec 5
Grade Expected On All Team Assignments -90%(A)
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Mutual Team Goals
To complete all assignments on time and achieve a grade of 90% or higher. To gain Insight to our team members and develop lasting relationships with
each other. To be respectful, encouraging, and welcoming to each other. To remember to enjoy the process
Individual Team Member Goals Amar – Build lasting relationships Andrej – Effectively communicate as a team Iwona – Having a comfortable and enjoyable working environment Param – Learn to work as an effective team Stephen –Learn how to deal with conflicting ideas Taylor- To succeed with all of our goals
Left to Right: Param, Taylor, Amar, Stephen, Iwona, Andrej
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Team Roles – Task Roles
Task Roles Task Role Responsibilities and Descriptions
Project Organizer Organizes and outlines the project requirements (due date, oral or written, visuals needed, etc..) and confirms the assignment of task roles to each member as per the rotation system; ensures all members have equal opportunity to offer ideas toward the project; possibly assists with other task roles
Team Secretary Records and distributes meeting minutes to team members; broadcasts any relevant news or information to team members; monitors the pace and duration of team meetings; possibly assists with other task roles
Project Researcher(s) Provides research materials from online sites, news media, books, etc…for the project
Project Assembly (Rough Draft)
Assembles and edits research materials and other data to compile a rough draft of the project; includes written and oral assignments
Project Completion (Final Draft)
Polishes and prepares the rough draft into the finished product; includes written and oral assignments
Oral Presenter & Visual Displays
Prepares for and executes the oral presentation portion of a project (when required); creates visual displays such as power point
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Team Roles – Assignment Rotation ChartTask Role ORBG
Team Charter
ORGBLeader’s Forum
MKTGPractice Case
MKTGCase #1
MKTGCase #2
MKTGCase #3
MKTGCase #4
BSYSProject #1
BSYSProject #2
Project Organizer
Andrej Iwona Amar Stephen
Param Taylor Andrej Iwona Amar
Team Secretary
Stephen Taylor Iwona Amar Andrej Param Stephen
Taylor Iwona
Project Researcher
Amar Param Taylor Iwona Stephen
Andrej Amar Param Taylor
Project Assembly
Iwona Andrej Param Taylor Amar Stephen
Iwona Andrej Param
Project Completion
Taylor Stephen Andrej Param Iwona Amar Taylor Stephen Andrej
Oral Presentation & Visual Displays
Param Amar Stephen Andrej Taylor Iwona Param Amar Stephen
Task Challenges Challenge - Members not fulfilling their responsibilities Solution - Comment to the offender about his/her shortfall; then a friendly
warning; then implement the Progressive Discipline Process Challenge - Members being apprehensive about taking on a particular task
Solution - Encourage that member and offer support if needed. If that member is unwilling to take on a task, the team will accommodate that member by trading tasks.
Team Evaluation
The first team assessment will be made on Tuesday, October 16th.
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Team Roles- Belbin Team Process RolesRole Role Description
Creating The “ideas” person; looks at problems and solutions from different angles; typically looks at the major issues as opposed to the fine details
Investigating The provider of information; has the ability to stimulate ideas and encourage innovation
Coordinating The coordinator of team’s efforts to meet objectives; has the ability to recognize team members’ strengths
Supporting Very aware of team members’ needs; active internal communicator; holds the team together
Shaping Shapes the team’s efforts; usually the self-elected team leader
Evaluating Has measured analysis and monitoring; can assimilate, interpret, and evaluate large amounts of complex material
Implementing Practical organizer; turns decisions and strategies into manageable tasks; concerned with what is feasible and practical
Finishing Makes sure that nothing is overlooked; motivates team members into activity by maintaining a permanent sense of urgency
Team Roles- Belbin Team Role ResultTeam Member Primary Role Secondary Role Optional Role
Amar Finishing (15) Implementing (13) Shaping
Andrej Implementing (14) Shaping (13) Finishing
Iwona Coordinating (19) Finishing (11) Shaping
Param Implementing (18) Investigating (12) Coordinating
Stephen Shaping (14) Implementing (12) Investigating
Taylor Finishing (15) Creating (14) Supporting
Team Roles- Belbin ChallengesAs shown on the chart above, Team Quest’s shortfalls are in the Evaluating and Supporting roles. In an effort to minimize this unbalance, the team’s members will give extra effort to be mindful of all members’ personal and work needs. We will
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also pay extra attention to project preparations, making sure we have all relevant requirements to start any assignments.
Team Processes
TEAM COMMUNICATION Team Quest will communicate all meeting minutes, requests, and news by personal email.
TEAM EXPECATIONS
Our team expects all members to attend and participate in meetings, to be constructive with our attitudes and criticisms and to do our part to complete tasks on time, to the best of our skill level.
CELEBRATING SUCCESS When the team is collectively satisfied that our objectives have been achieved, we will celebrate by enjoying a Tim Horton’s lunch together.
TASK DISTRIBUTION
Each team member will have the opportunity to fulfill every task by revolving the task distribution at each team project. If, after encouragement from members, a team member is still uncomfortable performing a certain task, they will not be forced to perform that task.
SCHEDULING AND DEADLINES
Team meetings will be held regularly on Monday’s at 12:30pm. Extra meetings will be scheduled as needed. The team has agreed that we will complete all projects a minimum of 2 days before the due date. This will allow extra time in case of last minute editing.
DECISION MAKING AND PROBLEM SOLVING
If, after using the democratic process (voting) fails, we will use the highly technical method of flipping a coin.
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HANDLING DISAGREEMENTS AND CONFLICTS
We will make an honest effort to deal with conflict openly and try to resolve any unsettled disagreements within the team. If the matter cannot be resolved within the team then we will confer with a third party like a teacher.
Performance Criteria #1: Quality of Work
Description: Work is done to the best of his/hers ability. Also, work must show understanding of material and look professional.
RATINGS
Exceeds Expectations5
Meets Expectations3
Below Expectations1
Work Criteria Work is completed
ahead of time that is detailed, shows thorough understanding
Work that is carefully proofread so there are no grammar mistakes
Did not only complete their own work, but also did extra work to benefit the team.
Work that looks not only clean and neat, but also looks like they spent more time on the work than normal
Have done extra work to surpass the normal expectation; for example, researching more in depth for a case study.
Work that is completed and meets the deadline.
Work shows thorough understanding
Work is proofread so there isn’t a lot of grammar mistakes
Work is clean and organized up to a presentable standard.
Thoroughly included all the information needed.
Focused on the task and worked to the best of their ability
Work was incomplete and has not met the deadline.
Does not show understanding of material through their work
Work is not met to a presentable standard and is not clean or neat
Does not show that they were focused and determined.
Did not focus on the task and showed that they didn’t put effort into their work
Example: Teammate does the extra mile to complete their work and shows professionalism. He/She shows thorough understanding of course material and has done extra work to benefit the group. This team member would receive a 5
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Performance Criteria #2: Participate in Group Meetings
Description: All the members of the group must attend group meetings with the necessary preparation in accordance to the agenda. Members must be at the meetings on the designated times ready to be active in group discussion and contribute insightful ideas that benefits the team’s objectives.
RATINGS
Exceeds Expectations5
Meets Expectations3
Below Expectations1
Behavioral Criteria Always participating to
group discussions Completing
assignments in a manner that exceeds what was expected
Contributing insightful and creative ideas
Being open-minded and considering all your group members’ ideas.
Working together with all your teammates
Never distracted with your phone or laptop during meetings
Always respectful to all the members of your team
Acknowledging your groups accomplishments and achievement for good morale
Sometimes participating in group discussions
Completing assignments in a manner that is expected of you (not going above and beyond)
Sometimes tardy to group meetings
Considering the essential ideas and excluding some ideas you don’t agree with
Sometimes get distracted with phones and laptops
Sometimes straying off topic during group discussions
Occasionally contributes insightful and creative ideas
Works well with most of the group members
Sometimes acknowledging your groups accomplishments and achievements
Never participating in group discussions
Not always completing assignments on time and completing with the bare minimum expectations
Constantly distracted with your phone and laptop
Getting into conflicts with group members
Never acknowledging group accomplishments and achievements
Never contributes creative and insightful ideas
Rarely considering other group members ideas and opinions
Usually late or absent for the group meetings
Discouraging members of the group by giving negative feedback for the opinions and ideas
Example: A group member is always on time to meetings. Usually active in the group discussions and sometimes contributes new and insightful ideas. The assignments are always completed in a manner that was expected but there is always room for improvement. Sometimes gets distracted by phone or laptop but usually attentive in group meetings. This member would score a 3.
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Performance Criteria #3: Showing Respect to Others
Description: Team member stays positive in all situations, acknowledges each team member, Uses problem solving skills to overcome any conflicts and listens actively.
RATINGS
Exceeds Expectations5
Meets Expectations3
Below Expectations1
Stays positive in all situations and gives value to each individual
Follows through with their responsibilities to the team
Conducts and maintains an organized structure at team meetings and acknowledges the presence of every team member
Always uses active listening skills
Always is aware of tone and body language used to ensure another member is not offended
Encourages and strongly supports every team member
Recognizes the strengths and weaknesses of every team member
Handles problems with maturity and puts aside their own needs in order to compromise on solutions that benefit both sides equally
Does not negatively criticize a members ideas which are not agreed upon
Avoids putting others down
Acknowledges their responsibilities to the team and acts upon them
Stays focused on tasks and is actively engaged in team meetings and discussions
Stays aware of body language and tones used to ensure another member is not offended
Immediately rejects unwanted ideas and inputs
Uses electronic devices during team meetings
Ignores the feelings of others
Does whatever he or she desires
Interrupts group discussions and destructs team concentration
Looks up to or down on other team members
Allows disagreements within team to build tension between members
Is not aware of using inappropriate tone or body language that could offend other team members
Does not use active listening skills
Exceeds Expectations (5) Example: Team member always stays positive when dealing with all group work. They follow through with all of their responsibilities to the team and they acknowledge each member courteously. They are always aware of their tone and body language and are active listeners. Team member encourages the team and supports them in times of need while handling problems or conflicts maturely and reasonably.
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Performance Criteria #4: Communication Skills
Description: Communicates with other team members effectively and shares their thoughts and ideas with the rest of the team. Methods of communication include: email, written, and verbal.
RATINGS
Exceeds Expectations5
Meets Expectations3
Below Expectations1
Behavioral Criteria Leads discussions
and brings a unique point of view to the discussion’s topic
Always exercises proper communication styles for every circumstance
Creates ideas and insight for themselves as well as the team
Very empathetic with team member’s feelings when communicating in discussions
Takes part in discussions
Communicates with team and shares ideas and thoughts with everyone
Uses methods of communication. (Face-to-face or email or text messages)
Asks for clarification and help when needed
Uses caution when communicating in group discussions
Refuses to take part in discussion and does not mention why they are not discussing with the group
Disregards communication towards and isolatesthemselves from the team
Does not ask for help or clarification when needed
Does not communicate with team
Little or no regard for the feelings of others when in group discussions
Example: Does not communicate with the team to let them know what advances are happening with the project. Fails to inform team members when they are going to be absent from team meetings. Rarely takes part in team discussions.
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This team member would receive a 1 for below expectations.
Performance Criteria #5: Decision Making Description: Foreseeing any possible problematic situations, which might occur, and developing efficient techniques to find a resolution. Effective use of time to achieve objectives.
RATINGS
Exceeds Expectations5
Meets Expectations3
Below Expectations1
Behavioral Anchors (Descriptors)
Using time efficiently to move forward
Basing team decisions strategically upon new data learnt
Analyzing problems which could occur and making efficient decisions to overcome them
Taking full responsibility for any and all decisions made as a team
Seeks additional information
Having a realistic approach to any situation which could possibly occur
Taking data collectively from the entire team to make strategic decisions
Basing team decisions strategically upon new data learnt
Having a realistic approach to any situation which could possibly occur
Taking full responsibility for any and all decisions made as a team
Using time efficiently to move forward
Taking data collectively from the entire team to make strategic decisions
Rarely basing team decisions strategically upon new data learnt
Does not make an effective use of time
Rarely takes responsibility for any decisions made as a team
Doesn’t have a realistic approach to any situations which could possibly occur
Consistently makes poor team decisions
Doesn’t make effective use of data from the team to make a strategic decision
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The undersigned agree and accept the terms of the Team Quest contract.
Example: In order to obtain a mark of 5 the team member must be exceeding expectations. This member must display phenomenal, analytic and problem solving skills. They must hold themselves to the highest degree of accountability. They always need to be thinking strategically to help the team move forward.
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___________________________________________Amarpreet Bhatti
___________________________________________Paramvir Grewal
___________________________________________Iwona Hayashi
___________________________________________Taylor Louie
___________________________________________Andrej Ranisavljevic
___________________________________________Stephen Sung Won Yoon