Team Members

• Group Contract

• Planning Phase:o Systems Requesto Project Plan

Work Plan Gantt Chart

 • Conclusion

Introduction

• Objective • Group Policy

 • Communication Policy

 • Conflict Resolution Policy

 • Quality of Work

 • Disciplinary Policy

Group Contract

Objective

The objective of Technologic Solutions and its members is to learn and apply its collective knowledge of Systems Analysis and Design with precision in order to demonstrate excellence in the field of Computer Information Systems. Additionally, Technologic Solutions is dedicated to designing a state of the art information system for customers which will provide a competitive advantage through innovation and application of the newest available technologies.

Group Policy

• Language/Respect

• Cell phones

• Deliverables

• Team Decisions

• Assignments

Communication Policy

• Each group member must create a gmail account specifically for Technologic Solutions that will be the group email and their first name

 • Members must have their schedules in their Google

Calendars for all other group members to see • All members must have the cell phone number of every

member in the group

• Members must communicate daily, return calls, and respond to emails as soon as possible

Conflict Resolution Policy

• If a conflict arises, group members will be asked to take a 15 minute break to cool down

• The Facilitator has the responsibility of resolving the conflict if it still remains after the break

 • If the Facilitator is involved in the conflict, the Scribe will serve as

the mediator • If both the Scribe and the Facilitator are involved, the Scheduler will

take responsibility • A strike will be issued to any team member involved in a conflict that

severely violates the contract

Quality of Work Policy

All team members are expected to present work of professional quality by the scheduled deadline.

• If a deliverable or portion of a deliverable which was assigned to a member is deemed unacceptable by any member of Technologic Solutions due to poor content, a vote will be held by the remainder of the group

• Reasons for nonacceptance:o Grammatical Errors o Misspelled Words o Incompletion o Plagiarism o Failure to follow naming convention

Disciplinary Policy

• Technologic Solutions has a three strike termination policy. •  A member will receive one warning, and then a strike for each

recurring incident. • Members are allowed two excused absences from informal

meetings. Each excused absence thereafter will result in a strike.   • Members are allowed one excused absence from a formal group

meeting. Each excused absence thereafter will result in a strike.   • If a meeting is adjourned abruptly due to member conflict, a vote will

be held to determine which of the involved members will receive a strike.  

 

Project Name: Business Betterment Program

Client: Louisiana Tech University

Sponsor: College of Business

Project Champion: Darrell Eddy

Systems RequestVersion 1.0

Core Business:

The goal of the College of Business is educating and equipping undergraduates and graduates to succeed in entry-level professional positions in the area of their academic major and/or pursue entrepreneurial activities. The masters program of the College of Business addresses the continuing professional development needs of those preparing for mid-level general management positions, intrapreneurial/entrepreneurial leadership positions, and advanced specialist positions. The DBA program equips graduates to become scholars in their disciplines and to think beyond traditional boundaries. 

Systems Request

Existing System:

• Help requests are received by a secretary who then fills out a digital form and prints the forms using a printer located in the IT department. A digital copy is not saved for future reference. These requests are tended to by the IT department on a first in, first out basis.

• When audited or in need of an updated list of assets and their locations, IT employees take inventory of assets using a spreadsheet which contains the assets ID, location, model, and type.

  • Software licenses are tracked using a spreadsheet which contains the

software name and serial number. A piece of software called PatchLink generates a list of software currently installed on any given network computer.

Systems Request

Business Need:

• A better method for receiving, distributing, completing, and storing help request tickets.

• A centralized location for keeping track of assets.

• A centralized location for keeping track of software licenses available, in use, and purchased with receipts/invoices for each.

Systems Request

Functionality:

• A tiered support system for receiving and assigning help tickets will be created for the help desk.

• A relational database will be used to record locations of assets within the College of Business which were valued at $1000 or more at the date of purchase.

• A relational database will provide a centralized location for keeping track of how many software licenses are available, which assets are using the licenses, and how much each license costs. It will also keep track of all of the invoices/receipts for software purchased.  

Systems Request

Expected Tangible Value:

• Reduced paper and toner consumptiono Paper - 30 pages x 244 days x $0.01 a page = $73.20o Toner - 30 pages x 244 days x $0.02 a page = $146.40

• Reduction in lost help ticketso 2 per wk x 2 hr of lost of work x $30 hr x 45 wks per year

=$5400 per year• Reduction in manual ticket submission time

o $0.2988/min x 10 min/ticket x 15 tickets/day x 244 days = $10,936.08 per year

• Total Amount saved per year: $16,555.68

Systems Request

Expected Intangible Value:• Increased faculty satisfaction• Increased faculty service• Reduction of stress levels for IT staff• Decreased IT staff idle time• Increased turnover for help tickets

o 12 tickets are completed with the as-is system, but 20 would be able to be handled with the to-be system. 

• Elimination of incorrectly assigned ticketso Tickets which were assigned to the IT staff but should have been

sent elsewhere would no longer be an issue.

Systems Request

Systems Request

Special Issues or Constraints:

• Project Deadline: May 7, 2009• All changes must be in compliance with the following

standardso Louisiana Tech Policies

Policy 5302, Policy 1305, Policy 1304, Policy 1306, Policy 1434, Policy 1435, Policy 2302, Policy 2303, Policy 5201

Work Plan

• Estimated Hours

o Planning – 140

o Analysis – 336

o Design – 117

o Implementation – 111

• Total Hours – 749

Gantt Chart

With the information presented today we believe that this project is necessary to bring the level of support for the college of business that this university is operating in all of its other functions.

Conclusion