@TBODGoodBalancing Social and Financial Performance 6 Insights from AMK Cambodia for Successfully Delivering on Good Intentions Why is AMK interesting? Scale 400,000 clients - touching 2 million; 1850 staff, 140 offices, 1200 savings/transfer agents Outreach reaching 87% of villages (Finance at your doorstep) Poverty focus 50% below food poverty line (20% in Cambodia) Multi-product, multi-channel organisation credit, savings, insurance, money transfer Outcomes improved well-being (food, education, stability & control of finances) Successful business US$3.3 million profit; return on equity = 18%; competitive market Six Insights Part I Shedding assumptions about clients 1 Dont just offer products; respond to client needs Six Insights Part I Shedding assumptions about clients 2 Ask good questions; have good conversations Six Insights Part II Translating good intentions 3 Do what it says on the tin Six Insights Part II Translating good intentions 4 Motivate staff to do difficult work in an excellent way Six Insights Part III Building a business model that works 5 Own the dirt road Six Insights Part III Building a business model that works 6 Adapt to the changing landscape Break-out groups 1. Products and services that meet clients needs: Credit line & information system Hout Sokah (Chief Business Officer) & Pum Sophy (Head of Research Department) 2. Managing what matters Home visits and staff incentives Mam Choeurn (Chief Operations Officer) 3. Getting staff to do difficult work in an excellent way Peaing Pisak (Head of Human Resource Department) 4. Building a business model that works poverty outreach and savings Kea Borann(CEO) 5. Social Performance Committee of the Board Frances Sinha (Social Performance Committee member)