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Tareq Islam ShuvoAccount Manager, DHL Worldwide Express, Country Office, 76 Bir Uttam Mir Shawkat

Road (5th Floor), Gulshan-1, Dhaka. Phone: 01730-335581,E -mail: [email protected] , [email protected]

Career overview

I am a marketing professional with intensive working experience in both corporate salesand retail sales and in two reputed multinational Express and FMCG company. I haveexpertise in preparing and executing marketing plans under tight deadline. I have strongorientation of corporate and relationship sales, TM&D execution, communication andNetworking as a part of job.

Objective To create value in every phrase of life. Want to work in an organization where dynamism,spirit and innovation will be highly encouraged. Want to obtain diversifying skills to providehigh performance service.

SkillsComputer:

Operational expertness in both Linux and Windows (XP, Vista). Expert user of Microsoft Office including database management in MS

Access.

Have depth knowledge in Internet and e-mail applications.

Experience in graphical softwares like Adobe Photoshop, Adobe Illustratoretc.

Experience in developing webpage using HTML/XML.

Experience in statistical softwares like SPSS.

Experience in video editing.

Have intermediate knowledge in computer hardware.

Communication:

Bengali: Mother tongue.

English: Comfortable in listening, writing and speaking.

Presentation:

Comfortable in presentation (audience based)

At home in business analysis and solving business cases

ExperienceDHL Worldwide ExpressAccount Manager, Sales

[April 2011- Cont’d]

Key Responsibilities

Manage a portfolio of customers and potential customers. Act as the customers’ main point of contact, by liaising closely with the relevant

departments within DHL to ensure that their queries, problems or issues are dealtwith appropriately.

Produce information for management necessary to evaluate performance vs. keyperformance indicators & ensure co-operation with other members of the salesteam and throughout the sales force.



Ensure that all customer issues relating to customer service, service recovery andcredit control are coordinated and managed through the relevant DHLdepartments.

Meet regularly with the Marketing and Sales management to evaluate thepersonal sales plan/strategy so as to ensure that the required revenue andshipment results can be achieved.

Develop a working relationship with the relevant support departments e.g.Operations, to ensure they are kept up to date with all issues relating tocustomers.

Develop an Annual customer call cycle (Planned and Unplanned Maintenance) tosecure committed orders with new and existing customers and gain anycompetitor held businesses to ensure that individual agreed targets are achieved.

Formulate a personal sales plan that incorporates initiatives for identifying andgaining new business prospects and maximizes growth within the existingcustomer base.

Build a strong client relationship to ensure that the account performs and growsto its maximum potential, reducing attrition rate and minimizing opportunities forcompetitors to gain business.

Conversion of qualified leads into customers (First Time Buyers) and develops and

penetrates existing accounts (Retention and Development). Continually develop knowledge of DHL’s products/services and general

commercial awareness in order to provide the best possible solutions to thecustomers.

Ensure all customer agreements are cost sensitive so as to ensure a suggestedminimum pricing tariff is set and adhered too. Any deviations from this tariff require management’s agreement and justifications.

Control all documentation and data relating to customer visits, agreements andterms of reference to ensure that customer information is maintained accuratelyin the customer database.

Analyze and monitor customer data to measure success and identifyfluctuations/trends so as to decide on the relevant actions to be taken.

British American Tobacco Bangladesh Territory Officer, Marketing. [September 2008- March 2011]

Key Performances

Ever highest yearly volume record (247 Million) has been achieved under myleadership in my territory in 2010.

Ever highest monthly volume record has been achieved under my leadership in myterritory in May, 2010.

My territory achieved double digit growth International Brands volume for twoconsecutive years in 2009 and 2010.

I continue managing the key stakeholder to enjoy better business environment. I successfully facilitated the training for Merchandisers (The Merchandising Edge)

in my area which resulted in 53% increase in Share of Voice in the area in 2010.

Key Responsibilities

Identify the key retailers from territory outlet universe based on their businesspotential and consumer profile to focus and implement appropriate trademarketing activities in those key outlets.



Efficiently plan and execute customer calls (using RCS7), engagement programand relationship building activities in those key outlets to build and maintain asustainable long term business relationship

Implement national/regional cycle activities in the territory with optimum use of resources.

Develop and maintain an efficient distribution network within the territory,working closely with the distributor/s, key trade channels and Area Manager toestablish superior distribution service and optimum brand availability.

Develop and implement territory merchandising plans in line with Brand plan/RESguideline and maintain the existing merchandising materials to ensureconsistency in standard.

Develop and supervise TMRs, recruit and develop contractual field force anddevelop distribution field force in order to ensure effective and efficient executionof all trade marketing and distribution activities

Create and maintain right working environment within the team through regularbriefings, workload planning, performance review and rewarding in line withcompany values, principles and policies.

Make optimum use of the best practice / locally implemented tools and systemsto evaluate ongoing marketing activities and support marketing decision makingprocess

Responsibly manage functional assets to ensure that trade marketing resourcesare secure and used in the most efficient and effective manner possible

Strengths

-Leadership Capability -Motivating Power -Team Player

-Punctuality -Excellent Communication -Sincerity

Education:[ 2011-2012] MBA Universityof Dhaka, DhakaCGPA-Continued (Major in International Business)[ 2004-2008 ] BBA Khulna University,KhulnaCGPA-3.66/ 4.00 (Major in Finance)[ 2002] HSC Dinajpur Govt. College, DinajpurMarks Obtained- 57.4%, Science[ 2000 ] SSC Setabgonj Pilot High School, DinajpurMarks Obtained- 77.3%, Science

Trainings and Workshops

Attended 2 day long Training titled “Certified International Specialist(CIS)”, as a part of professional specialization in DHL.

Attended 2 day long workshop on “Guiding Principle MastermindPlayshop (GPMP)”, as a part of organizational learning in BATB.

Attended 3 day long training on ‘Marketing Excellence Series-Intro’ in June’09 organized by British American Tobacco, Bangladesh.



Attended in a “Leadership Experience Session” organized by BritishAmerican Tobacco, Bangladesh on December 19, 2007.

Attended a “Corporate Presentation Session” jointly organized byKhulna University and BATB in 2006.

Attended at the workshop on “Career Planning” jointly organized byKhulna University and Citycell Bangladesh Ltd 2005.

Co - Curricular Activities

Champion Members-

-Battle of Minds, 2007; -1st SEA Presentation Contest, 2006;

-Inter Discipline Cricket, 2005.

Wrote several articles in different magazines including Star Campus of theDaily Star.

Member, Public relation & publication wing of SOMBA Ex-Students’Development Society (SEDS); Alumni association Khulna University Business

School.

Personal ProfileFather’s Name : Late. Nurul IslamMother’s Name : Tahmina IslamBirth date : 30th December, 1985Permanent Address : Mudipara, Dinajpur.Height : 169cmWeight : 63 kg.Nationality : Bangladeshi.Religion : Islam (Sunni)Marital Status : Unmarried.

References

Galib Hamid Protik Senior ManagerShared Distribution Operational RiskStandard Chartered Bank67 Gulshan Avenue, Gulshan, Dhaka.Contact Number: 01714-056300Email: [email protected]

M. MoniruzzamanArea Sales Manager,

DHL Express World wide

Molly Capita Centre (5th Floor)

76, Bir Uttam Mir Sawkat Road

Gulshan Avenue, DhakaContact Number: 01713-062283Email: [email protected]

tareq islam shuvo_asm

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