1. 1. TANEISHA BROWN PROSPECTIVE HIGHER EDUCATION ADMINISTRATOR POWERPOINT PORTFOLIO IDS4890 (Capstone) Summer 2014 Dr. Bruce Harvey 13031 NW 1ST Street, 106 (305) 978-4389 tbrow015@fiu.edu Pembroke Pines, FL 33028 (954) 944-4564 tbrown09111@yahoo.com
2. 2. PROFESSIONAL RESUME Taneisha M. Brown 13031 NW 1st Street. Apt 106, Pembroke Pines, FL 33028 (305) 978-4389 tbrow015@fiu.edu Administrative Assistant with over four years of experience in Higher Education providing support to senior administrators. Excellent time management skills with demonstrated ability to prioritize and handle multiple projects in face-paced environments. Customer service and budget focus. Detail- oriented with success implementing solutions to create optimal efficiency. Work well independently and as a team member. Strong interpersonal and communication skills with the ability to collaborate with diverse individuals. CORE COMPETENCIES MS Word, Excel, PowerPoint Verbal & Written Communication Supervising Word Processing & Spreadsheets Customer Service Fiscal Maintenance Planning and Scheduling Desktop Publishing 40 wpm Typing Speed PROFESSIONAL EXPERIENCE University of Miami, Miami, Florida June/2007 September/2011 Administrative Assistant Handled the daily operations of the office such as assisting students and their parents, faculty, and staff with customer service issues and information related to the Department of Orientation and Commuter Student Involvement and the Butler Center for Volunteer Service and Leadership Development office. Handled arrangements for students, faculty and staff events, such as catering, transportation, and event planning. Maintained office financial records, bookkeeping/processing payments, filing, payroll, typing correspondence, budget reports and answering telephones. Monitored expenditures, reconciled monthly financial reports, maintained budgets on computer system, processed and maintained P-Card (Directors credit cards) statements, processed all documents related to purchasing; purchase orders, travel, vendor contracts, cash deposits, interdepartmental requisitions (IDRs), and business expense reimbursements (BERFs); as well as dealing with appropriate administrative staff to resolve problems for 12 fiscal accounts within the Department of Orientation and Commuter Student Involvement and 18 fiscal accounts within the Butler Center for Volunteer Service and Leadership Development. Hired, supervised and trained student workers for the office including but not limited to preparing work schedules, verify and submitted student timekeeping (payroll) and ensured completion of assigned daily tasks. Submitted student employee progress reviews to student employment department. Used and are literate with University systems: ARIBA (UMeNet Expense System), DMAS (Department Management Accounting System), KRONOS (Electronic Timekeeping System), PCard (Purchasing Card Finance & Treasury System). Assisted with coordinating projects including Student Orientation, Commuter Student programs, Family Weekend, Orientation Outreach, Vice Presidents Award for Service, Alternative Spring Break, Hurricanes Help the Hometown, the Award for Excellence, Robert Bates Cole Award for Service Leadership and the Student Involvement Luncheons. WORK AWARDS Awards Division of Student Affairs at the University of Miami/Laurel Award: Exceptional Work with Students 2010 Academic Year. Precision Response Corporation, Miami, Florida Oct/2000 Oct/2001 Customer Service Representative Managed a high-volume workload within a deadline-driven environment. Handled customer inquiries, complaints, billing questions and payment extension/service requests. Calmed angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Developed new accounts; reactivated dormant client relations, deepened and broadened long- term relationships with customers. WORK AWARDS Certificate 100% Quality Assurance: Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations through quality assurance monitoring. EDUCATION & HONORS B.A. in Liberal Studies, Minor in Psychology, Florida International University, Fall 2015 A. A. in General Studies, Miami Dade College, 2009 GPA: 3.45/4 Deans List, Summer 2010, Fall 2011, Fall 2013, Spring 2014 REFERENCES 1. Dr. Brian Orefice Ohio State University Sr. Associate Director University Honors & Scholars Center 220 W 12th Ave Columbus, OH 43210 (614) 292-0022 or (305) 495-2579 orefice.1@osu.edu 2. Lionel Moise Gannett Multimedia Journalist/Producer 120 James Aldridge Boulevard Southwest Columbia, SC (954) 330-1920 lionel.moise@gmail.com 3. Shaquayla Mims 325 7th Street NW, Suite 1100 Washington, DC 20004 (704) 649-1259 mimss@nrf.com
3. 3. CAREER OPPORTUNITY STATEMENT 13031 NW 1ST Street, 106 (305) 978-4389 tbrow015@fiu.edu Pembroke Pines, FL 33028 (954) 944-4564 tbrown09111@yahoo.com My interest to concentrate in the area of Liberal Studies with a minor in Psychology is solely due to my passion and desire to become a successful higher education administrator. This was initiated from my work experience with the University of Miami. While working in the Orientation and Commuter Student Involvement department (under Student Affairs), I closely observed co-workers and this gave me the opportunity to be influenced and fascinated by the potential to assist students in their academic endeavors, which quickly made me realize I would enjoy the tasks and work responsibilities of their jobs. This experience gave me the dream of what my career goals will be. Furthermore, the psychology courses I have attended during my undergraduate studies have given me the opportunity to utilize and put into perspective the knowledge I had previously acquired through personal experience while working at the University of Miami. This made me realize the effect and the importance a college education would have upon my educational growth and as a future educational professional. As an African American, I have witnessed the decrease in minority representation of academia. The deficit of African Americans in higher education is a great motivator for me to eventually obtain my Ph.D. in higher education. There should be more diversity in academic schools settings as well as a diverse population of individuals who pursue higher education, particularly within student affairs. I am seeking a career that will offer me the chance to help students develop social skills and succeed in college as well as assisting students with the process of making career decisions, by helping them choose a career or educational programthis task of a higher education administrator is most appealing to me. Secondly, a higher education institution program mission (like Mercer University) is of great importance to me such as to teach, to learn, to create, to discover, to inspire, to empower and to serve. I want to be a part of an institution that has a genuine interest in the advancement of our youth, and a proven passion for knowledge particularly in education development. I definitely do not want to be a person who is in a career just for the money; I want to take a proactive stand in upholding the goals and mission of a college institution. The wealth of erudition and resources in higher education impresses me greatly. I believe that my work and personal experiences have prepared me for a graduate education and I am ready to further expand my own knowledge and experience in an academic setting. I realized some important things about what I truly wished to do. I want to take the path that may not seem as certain, but for which I feel a passion that can extend to and frame a purpose for my studies. I do have a real interest in the area of higher education, and that I can support my family doing the things I love to do.
4. 4. INTERNSHIP REPORT SUMMARY 13031 NW 1ST Street, 106 (305) 978-4389 tbrow015@fiu.edu Pembroke Pines, FL 33028 (954) 944-4564 tbrown09111@yahoo.com Are you currently in school and what grade are you in? I would exclaim to all kids that I would meet on the streets. I have always enjoyed sharing my educational experience and knowledge with others. My interest to concentrate in the area of higher education is solely due to my passion and desire to become a successful administrator in the division of student affairs. Completing this internship has given me a chance to develop skills in three very important aspects of college life (student success, advisement and financial aid). I closely observed staff and administrators, this gave me the opportunity to be influenced and fascinated by the potential to assist students in their academic endeavors, which has confirmed how I would enjoy the tasks and work responsibilities of their jobs. This experience gave me the dream of what my career goals will be. Furthermore, this internship has shown me my capabilities and level of responsibility that I can handle while working on a job. To add, in this short amount of time, I feel I have grown professionally. I have acquired many skills like the use of information technology, learning how to learn and professional communication skills. Altogether, because of my own experiences with both economic and educational disadvantages, I know the feeling of hardships from a student perspective. This made me realize the effect and the importance a college education would have upon my educational growth and as a future leader. As an African American, I have witnessed the decrease in minority representation of academia. The deficit of African Americans in higher education is a great motivator for me to eventually obtain my Ph.D. Overall, this experience has been a great one but it has shown me there should be more diversity in academic schools settings as well as a diverse population of individuals who pursue higher education careers.
5. 5. Communication Video Self-presentation 13031 NW 1ST Street, 106 (305) 978-4389 tbrow015@fiu.edu Pembroke Pines, FL 33028 (954) 944-4564 tbrown09111@yahoo.com
6. 6. 13031 NW 1ST Street, 106 (305) 978-4389 tbrow015@fiu.edu Pembroke Pines, FL 33028 (954) 944-4564 tbrown09111@yahoo.com THANK YOU!