tampa egovernment best practices (chinese version)
DESCRIPTION
The City of Tampa participated in a municipal E-Governance best practices program between Mainland China, Taiwan and the United States. Tampa’s presentation was titled “Focus on Citizens” Design Strategies, Products and Services -- empowering citizens to conduct business online at their convenience and was translated for workshop participants.TRANSCRIPT
- 1. TampaGov Intro
2. Design (Site Design) (Site Design) 3. Architecture (Architecture) (Architecture) CSSCSS empowering citizens to conduct business online with the city at their convenience 4. User Guides (User Guides) (User Guides) // // empowering citizens to conduct business online with the city at their convenience 5. Key Strategies (Building an eGov Web Site) (Building an eGov Web Site) empowering citizens to conduct business online with the city at their convenience 6. Programs and Services (Programs and Services) (Programs and Services) 7. Current Events (Current Events) (Current Events) 10,000 10,000 5,000 5,000 70-80 70-80 100 RSS 100 RSS empowering citizens to conduct business online with the city at their convenience 8. Dynamic Maps (Dynamic Maps) (Dynamic Maps) TampaTampa // empowering citizens to conduct business online with the city at their convenience 9. Public Safety (Public Safety) (Public Safety) // empowering citizens to conduct business online with the city at their convenience 10. eCommerce (Ecommerce) (Ecommerce) 1,500,000 1,500,000 empowering citizens to conduct business online with the city at their convenience 11. Self-Service Research (Self-Service Research) (Self-Service Research) 500 500 / / empowering citizens to conduct business online with the city at their convenience 12. Service Requests 400 400 (Service Requests)(Service Requests) 48% 48% 20,000 200720,000 2007 1 6 1 6 1,500,000 2007 1,500,000 2007 1 6 1 6 empowering citizens to conduct business online with the city at their convenience 13. Business Tracking and Personalization (Personalization) (Personalization) 25,000 25,000 empowering citizens to conduct business online with the city at their convenience 14. Collaborative Innovation and Design (Collaborative Innovation) (Collaborative Innovation) 15. Tampas Journey (Tampas Journey) (Tampas Journey) 1996 1996 1999 1999 2000 2000 2001 2001 2002 2002 2003 2003 empowering citizens to conduct business online with the city at their convenience 16. Tampas Metrics (Continuous Improvement) (Continuous Improvement)= = 220 2006 220 2006 300 2007 300 2007 3920 2006 3920 2006 6250 2007 6250 2007 $1060 2006 $1060 2006 $1750 2007 $1750 2007 empowering citizens to conduct business online with the city at their convenience 17. www.TampaGov.netwww.TampaGov.net [email protected]