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OPERATION MANAGEMENT
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Competitive Priorities Cost1. Low-cost operations Quality2. Top quality 3. Consistent quality Time4. Delivery speed 5. On-time delivery 6. Development
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1 Supply Chain Operations Flow Supply Chain Configurations Supply Chain Strategies
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Chapter 5, Service Process Design INTRODUCTION to Operations Management 5e, Schroeder Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved
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