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The top documents tagged [customer transformation]
CMO's latest report the 2011 state of marketing
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More overview, efficiency and turnover: The blueprint for successful Multichannel in Business-to-Business (B2B)
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Attractive experiences and loyal customers with efficient channels: The blueprint for successful Multichannel in Business-to-Consumer (B2C). Including special topic: How to bring «Gamification»
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Customer service 2020
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Philosophical Foundations for a Services Systems Approach
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Editorial: The European Energy Markets Observatory, 16th Edition
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