table of contents - ohio bwc€¦ · training center classes. the video library offers an extensive...

TABLE OF CONTENTS

Introduction Agenda………………………………………………………………….. ii

Objectives………………………………………………………………. ii Action Plan……………………………………………………………... iii Follow-Up Activities…………………………………………………… iv Follow-Up Activities Action Plan……………………………………… v Resources………………………………………………………………. vi Saving You Time and Research………………………………………... vii Internet Web Sites……………………………………………………… viii

Safety Culture - Tab 1 PowerPoint Slides……………………………………………………… 1 Safety Wheel…………………………………………………………… 5 Perception Survey…………………………………………………….... 6 Results from Perception Survey……………………………………….. 7 Roles and Responsibility - Tab 2 PowerPoint Slides……………………………………………………… 8 Accountability - Tab 3 PowerPoint Slides…………………………………………………….... 12 Activities Which Demonstrate Responsibilities……………………….. 17 Revised September 8, 2005

i

AGENDA

8:30 Introduction

8:45 Safety Culture

9:45 Roles & Responsibilities

10:15 BREAK

10:30 Roles & Responsibilities continued

11:00 Accountability

12:00 DISMISS

Objectives

What you will learn: Three important components of an effective risk management program; Fundamentals of safety management; Management systems which support a safe and healthy workplace;

Strategies for injury prevention.

ii

Act

ion

Plan

Step

W

ho is

con

tact

ed o

r in

volv

ed?

Targ

et

Com

plet

ion

Dat

e

1

2

3

4

5

6

7

8

9

10

11

12

13

14

iii

Safety Management for Public Employers Follow-up Activities • Ask top management to complete the safety culture wheel; follow up with a

discussion of the safety culture in our workplace. • Set up an appointment with the local BWC Employer Service Specialist and my

company’s top management to review our claims history, our experience exhibit, and how our rates were set.

• With management cooperation, set up a BWC Dolphin account to review our company’s claim costs.

• Meet with top management at my workplace to discuss commitment to the safety process, creating a safety vision & mission statement, and making safety the responsibility of leadership, managers, supervisors and workers.

• Meet with top management to develop a post injury process and return to work process.

• Create or modify a safety team / committee at my workplace that assures employee involvement. (i.e., training, self auditing, accident investigation).

• Review the existing safety communication process at my workplace and make suggestions to management for improvement through discussion of safety at both management and employee meetings, distribution of newsletters, payroll stuffers, bulletin board, summaries of meetings, and so forth.

• Present to Leadership the direct and indirect costs of claims, profitability loss due to claims activities, and make recommendations to reduce claims costs.

• Review the existing new employee orientation process at my workplace and make recommendations to management of how to add safety to this orientation.

iv

Activ

ity P

lan

Activ

ity

Oth

er p

eopl

e in

volv

ed

Targ

et D

eadl

ine

q

q

q

q

q

q

q

q

v

Resources Available from the Division of Safety & Hygiene (DSH) Libraries (800) 644-6292 (614) 466-7388

[email protected] www.ohiobwc.com

Safety training: • Safety talks, outlines and scripts - DSH Safety leader’s discussion guide, Training

Center’s One-hour safety presentations, reference books, web resources • Videos – hundreds of safety and health topics • Books and articles on training techniques

Machine and equipment safety:

• Safety standards (ANSI, NFPA, CGA) • Books and articles on power presses, material handling equipment, lockout/tagout, etc.

Sample written programs:

• DSH program profiles and sample written programs • Reference books • Internet resources

Illness and injury statistics:

• Statistics from the U.S. Bureau of Labor Statistics • National Safety Council’s Injury Facts • National Institute of Occupational Safety & Health (NIOSH) studies

Hazard communication and chemical safety:

• Chemical safety information • Material safety data sheets (MSDSs) • Sample written programs • Videos • Internet resources

Safety standards

• American National Standards Institute (ANSI) standards (including standards for construction, machinery and equipment, personal protective equipment)

• National Fire Protection Association (NFPA) fire codes (including the Life Safety Code and the National Electrical Code)

• Compressed Gas Association (CGA) standards Other topics of interest (books, articles, magazines, videos and standards):

• Confined spaces • Electrical safety • Job safety analysis • New employee orientation

• Powered industrial trucks • Respiratory protection • Scaffolds • Spill response

Directories and lists of vendors of safety equipment Occupational Safety & Health Administration (OSHA) regulations Manual of Uniform Traffic Control Devices (MUTCD) Recommendations of useful Internet sites

BWC publications

vi

Saving You Time and Research Requests for copies of OSHA standards, information on starting a safety committee, a video on accident investigation techniques -- these are some of the thousands of inquiries BWC’s Division of Safety & Hygiene (DSH) libraries receive each year. DSH has two libraries to serve you:

• The central library in the William Green Building in downtown Columbus; • The resource center and video library located at the Ohio Center for Occupational Safety and

Health (OCOSH) in Pickerington. Both libraries are open 8 a.m. to 4:45 p.m., Monday through Friday. Your need for information does not require a visit to the library. You can phone, fax, or e-mail your requests and receive a quick response. The central library provides free information services on the topics of occupational safety and health, workers’ compensation and rehabilitation. The OCOSH resource center provides similar services for those who visit OCOSH for meetings and training center classes. The video library offers an extensive collection of videotapes to supplement your organization’s safety and health training program. It is a convenient and popular source for Ohio employers to borrow quality occupational safety- and health-related training aids. Visit our Web site at www.ohiobwc.com. Central library 30 W. Spring St., Third Floor Columbus OH 43215-2256 1-800-OHIOBWC (614) 466-7388 (614) 644-9634 (fax) [email protected] OCOSH resource center 13430 Yarmouth Drive Pickerington OH 43147 1-800-OHIOBWC Resource center (614) 728-6464 Video library (614) 644-0018

vii

INTERNET WEB SITES FOR

OCCUPATIONAL SAFETY & HEALTH INFORMATION April 2005

GENERAL NATIONAL SAFETY COUNCIL (NSC) http://www.nsc.org/ The NSC has a user friendly web site for innovative and current information on home, farm and community, on the road and workplace safety and as well statistical data and charts. NORTH DAKOTA WORKFORCE SAFETY & INSURANCE http://www.workforcesafety.com/ For workplace safety, North Dakota’s WSI site puts forth their “safe operating procedures” page where they give information on accident and near miss reports, substance abuse, material handling and storage, walking and working surfaces, and safety program development and orientation. OCCUPATIONAL & INDUSTRIAL SAFETY RESOURCES http://www.khake.com/page59.html Maintained by a Vocational Information Center, this web site provides links to occupational and industrial safety with lists of directories, national centers, hotlines and help lines as well as specific area coverage such as emergency, disaster and natural hazards, and tool, machine and equipment safety options. OKLAHOMA STATE UNIVERSITY http://www.pp.okstate.edu/ehs/ The Department of Environmental Health & Safety at OSU offers an online safety resource library that is constantly being updated with topics from A-Z including specific areas of safety such as fire, construction, HAZCOM and training. Go to the "Links Library" option. SAFETY DIRECTORY http://www.safetydirectory.com/ Safety Directory.com is an Internet gateway to occupational health & safety sites. This web site is indexed with information on industry specific topics, training, illness and injury, as well as safety publications and resources. FEDERAL GOVERNMENT CENTERS FOR DISEASE CONTROL & PREVENTION (CDC) http://www.cdc.gov/

viii

2 The CDC is always a good resource for current medical issues throughout the United States. Health topics from A-Z give an in-depth look at most communicable diseases as well as topics such as safe driving, violence, and air pollution, and workplace safety and health topics. FEDERAL EMERGENCY MANAGEMENT ASSOCIATION (FEMA) http://www.fema.gov/ For up-to-date information on active disasters and emergencies nationwide access this web site first. Publications include options for emergency preparedness and prevention, response and recovery, disaster fact sheets, and public awareness information. NATIONAL INSTITUTE FOR OCCUPATIONAL SAFETY & HEALTH (NIOSH) http://www.cdc.gov/niosh/homepage.html NIOSH’s web site provides current information on many services as well as safety research, including ergonomics programs, respirators, and mining safety. At the chemical page you will find databases and other helpful resources, information on personal protective equipment, as well as government agency web sites of interest. OCCUPATIONAL SAFETY & HEALTH ADMINISTRATION (OSHA) http://www.osha.gov OSHA’S official web site includes media releases, online publications, statistics, standards & directives, “Technical Links,” training center courses, “hot topics,” and “what’s new” as well a very useful A-Z index page. INTERNATIONAL RESOURCES HEALTH & SAFETY EXECUTIVE (HSE) http://www.hse.gov.uk/ The United Kingdom has an international safety web site with a good deal to offer on occupational safety & health. Drop down boxes offer A-Z industry information, health and safety topics, tools, research, as well as publications and statistics. ERGNET http://www.sunderland.ac.uk/~ts0gli/ergnet.htm The University of Sunderland in the UK is an international web site directory of “places for ergonomics and human factors”. Featuring lists of sources such as societies, organizations, government bodies, institutes, centers and laboratories, this site also gives links to journals, a research database and other general ergonomic sites. OHIO OHIO EPA (OEPA) ix

3 http://www.epa.state.oh.us At the official web site for Ohio’s Environmental Protection Agency; use the “Topic Index” to find regulations and information on permits, hazardous waste, pollution prevention, wastewater, wetlands, and much more. OHIO STATE LIBRARY/OHIOLINK http://winslo.state.oh.us At OhioLink, a statewide library and information network, you can search the State Library of Ohio’s collection for the BWC’s Division of Safety & Hygiene library books as well as other Ohio College and university library collections. Also available at this web site are searchable versions of Ohio Administrative laws and rules, electronic databases, and other Ohio library directories. SPECIFIC (BY SUBJECT) CONSTRUCTION http://www.cdc.gov/elcosh/index.html CDC’s eLCOSH is a comprehensive library of construction-related safety information presented in both English and Spanish with items listed under trade, hazard, job site, and others. Also see: The Construction Industry Safety Council, a Center to Protect Workers’ Rights resource center at http://www.buildsafe.org/RSC.htm for OSHA publications in PDF and hazard alerts. ERGONOMICS http://www.ergoweb.com ERGOWEB provides current information on ergonomics and human factor science. Offered are: research, case studies, reference material and a forum for questions, answers and discussion. LABORATORY SAFETY http://safety.science.tamu.edu/ Texas A&M University College of Science is an optional choice for safety in the laboratory information. From hazard identification to waste disposal this web site offers thorough coverage of laboratory safe practices. MATERIAL SAFETY SHEETS http://www.ilpi.com/msds/index.html This web site offers many solutions for finding MSDS (100 free sites) as well as chemical manufacturers and suppliers, pesticides including fertilizers, government sites, and other miscellaneous locations for chemical data. Also check any toxicological effects at http://www.atsdr.cdc.gov/toxprofiles/ and health and safety information on household chemical ingredients at http://householdproducts.nlm.nih.gov/. MOTOR CARRIER SAFETY PROGRAMS x

4 http://www.fmcsa.dot.gov/safetyprogs/saftprogs.htm The Federal Motor Carrier Safety Administration (FMCSA), an administration within the U.S. Department of Transportation, regulates and supports the Nation’s interstate commercial carrier industry. The FMCSA web page offers several safety programs in PDF format such as brake safety, fatigue, HAZMAT safety, speed management, sharing the road safely, and other insurance and licensing information. RADIATION http://www.physics.isu.edu/radinf/ The Radiation Information Network offers a web site that is in-depth with information on radiation topics and issues. In addition to what’s new in the field and general information there are regulatory, organizational and society links as well as research and educational resources available to access. SAFETY STATISTICS http://stats.bls.gov/ Occupational health and safety statistics by industry and occupation can be researched for injuries, illnesses, and fatality data at this web site starting with the “Overview of BLS Statistics on Worker Safety and Health” page. SAFETY BRIEFINGS, MANUALS, PRODUCTS & PROGRAMS OSHA POWERPOINT SAFETY PRESENTATIONS http://esf.uvm.edu/sirippt/powerpt.html An extensive safety PowerPoint presentation library is available at this web site featuring A-Z topics such as accident investigations, bomb threats, chemical spills, construction, electrical, hand tools, emergency response, fire safety, forklifts, JSA, laser, OSHA compliance, PPE, razor knife safety, safe lifting, and many more. SAFETY PUBLICATIONS & VIDEO RESOURCES http://www.cbs.state.or.us/external/osha/standards/pub.htm A valuable resource for safety resources, the Oregon State’s Department of Consumer and Business Publications web site is packed with downloadable information. Areas covered are agriculture, asbestos abatement, occupational exposures, HAZCOM, HAZMAT, HAZWOPER, safety practices, writing manuals and programs, tools of the trade, workers’ compensation and ergonomics.

Ohio Bureau of Workers’ Compensation, Div. of Safety & Hygiene Library 30 W. Spring St., L-3, Columbus, OH 43215-2256

(800) 644-6292, press option 2 - 2 (614) 466-7388/ (614) 644-9634 (fax)

E-Mail: [email protected]

xi

Safety Management for Public Employers

zWhy are you here?

zWorker’s compensations rates for the Public Sector increased 3.7 % in January 2001 and 6.4% in January 2002.

zDuring the last three years Public Employers spent 93.5 million dollars more in insurance premiums than they needed to.

zAverage cost of a claim for the Public Sector is 9% higher than in the Private Sector.

Resource Guide - Page 5

DEFINE A SAFETY CULTURE?

Webster’s Dictionary: the set ofshared attitudes, values, goals, andpractices that characterizes acompany or corporation

DEVELOPING A SAFETY CULTURE

zVisible top management commitmentzMiddle management involvementzSupervisory performancezWorker participationzPositive reinforcementzFlexibility


1 - 1

WHAT DRIVES A SAFETY CULTURE?

zRecognition

zAchievement

Resource Guide -

LEADERSHIP

zLeadership commitment to safety is active, visible and lively.zA clear and inspiring vision has been

established for safe performance.zSafety is viewed and treated as a line

management responsibility.zSafety is clearly perceived as an organizational

value on the same level with productivity, service and quality.


INVOLVEMENT

z Workers are skilled at problem solving & decision making.

z Union and management work together to address safety systems issues.

z Team orientation achieves involvement and cooperation.

z Innovation, participation and suggestions are encouraged at all levels.


1 - 2

THE FOUR STEPS TO ACCOUNTABILITY

zDefine expectations (roles/responsibilities)zProvide skills and tools (training)zMeasure (goals)zReward (positive reinforcement)


Tools for Assessing your Safety Culture

zSafety Culture WheelzSafety Perception Survey


SAFETY CULTURE WHEEL

0

2

4

6

8

10

12

Leadership

Systems & Processes

InvolvementOrganizational Style

Measurement &Accountability

1 - 3

INSTRUCTIONS(1) Consider the questions in each category(2) Rate your company on a scale from 0 to 3

0 = Weakness1 = Some aspects covered2 = Could be improved3 = Strength

(3) Total the points under each category(4) Plot the totals onto the corresponding axis.(5) Connect the plotted points from axis to

adjacent axis.

SAFETY PERCEPTION SURVEY

The safety perception survey is asnapshot of the strengths andweaknesses in the current culture.


1 - 4

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1 - 5

The Ohio Division of Safety & Hygiene PERCEPTION SURVEY FOR

Name of Company PART 1 A. Please Identify your job function:

Hourly Middle Mgmt. Management Other

B. Please Identify your work area:

♦

♦

♦

♦ ♦

PART 2 Y N 1. Do you feel you received adequate

job safety training? Y N 2. Do supervisors discuss

accidents and injuries with employees involved?

Y N 3. Is discipline usually assessed when operating procedures are not followed?

Y N 4. Would recognition for good safety

performance cause you to work more safely?

Y N 5. Do you perceive the major cause of accidents to be unsafe conditions?

Y N 6. Does your company actively encourage employees to work safely?

Y N 7. Is safety considered important by

management? Y N 8. Are supervisors more concerned

about their safety record than about accident prevention?

Y N 9. Do you think discipline should be assessed for not following safety and health practices?

Y N 10. Have you used the safety

involvement teams or committees to get action on a complaint or hazard which concerned you?

Y N 11. Is high hazard equipment inspected more thoroughly than other equipment?

Y N 12. Is the amount of safety training given to supervisors adequate?

Y N 13. Have you been asked to perform any

operations which you felt were unsafe? Y N 14. Are records kept of potential hazards

found during audits or inspections? Y N 15. Are employees influenced by your

company’s efforts to promote safe performance?

Y N 16. Are employees provided information

on such things as cost, frequency, type and cause of accidents?

Y N 17. Does your company deal effectively with problems caused by alcohol or drug abuse?

Y N 18. Are unscheduled inspections of operations made?

1 - 6

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1 - 7

Roles and Responsibilities

ExecutiveMiddle ManagementSupervisorsSafety CoordinatorsUnion Employees


Executive Safety Roles

LeadershipyVisionyGoals yPlanningyMeasure yEvaluateyBe visible and active in the safety efforts


Executive Responsibilities

zRemove ObstacleszPromote ChangezProvide ResourceszReward AccordinglyzDefine Safety ResponsibilitieszLead by Example


2 - 1

Manager Safety Roles

zAccomplishes the objectives set by top management,zPerforms Safety Activities,zDemonstrates the safety policy through

actions,zManages and Measures performance,zAnalyzes Accidents for Root Causes,zProvides resources that remove

organizational barriers.


Manager Responsibilities

zMeasure supervisor safety performance,zProvide resources and support,zReview accident information for root causes,zDevelop trend information,zSet the safety example,zCommunicate the core safety values and

policies,zAttend safety training.


Supervisor Safety Role

zFacilitate processes within systems established by management,zComplete the activities defined within the

management systems.


2 - 2

Supervisor Responsibilities

z Coach employees with positive reinforcement,z Train employees,z Provide feedback to management and employees,z Conduct accident analysis,z Reward employees,z Measure safety performance,z Motivate employees,z Assess worker climate,z Model safe behaviors,z Develop safe work practices,z Analyze accidents for root causes.


Safety Coordinator Roles

zFunction as a technical resource to line management and senior management.zIdentify System deficiencies within the

management organization.


Safety Coordinator Responsibilities

z Does not assume operational responsibility for safety and health.

z Supports union and line management, supervisors, and employees.

z Is not responsible for employee compliance.

z Identifies management system deficiencies. z Tracks accident trends, complies injury data.

z Provides technical resource to line management by providing training interpreting safety standards, and coordinating safety data.


2 - 3

Employee Roles & Responsibilities

z Cooperates by being open to feedback and praise,z Suggests improvement ideas when given the

opportunity,z Uses appropriate safeguards and protective

equipment,z Abides by the policies and standard operating

procedures,z Is a safety observer when given the opportunity,zModels safe behavior in all situations.


Summary zHaving defined roles that are visible to

everyone in the organization is an indication of the importance of safety. zThe key to effective safety is management's

procedures that fix accountability and define the roles. zTo be effective, prevention efforts are most

successful in a safety culture where everyone values, takes responsibility and is accountable for safety performance.

2 - 4

Accountability

zOnce roles and responsibilities are clearly defined and understood, people must be held accountable for their behaviors.


Accountability

Responsibility

Accountability


Responsibility

zTrustworthy performance of fixed duties and consequent awareness of the penalty for failure to do them.zCapable of making moral or rational

decisions on one’s own and therefore answerable for one’s behavior.zCapable of being trusted or depended on.zBeing accountable for the welfare of care

of another.


2 - 5

Accountability

zAnswerable for one’s behaviorzCapable of being explainedz…emphasizes liability for something of

value either contractually or because of one’s position of responsibility.


4 Keys to Accountability

zDefine ExpectationszProvide skills and toolszMeasure performancezReward accordingly


Define Expectations

Performance will improve if employees:zclearly understand what is expected of them,zunderstand what successful performance looks

like,zunderstand how performance will be measured,zknow that performance will be measured,zunderstand the consequences of their

performance.


2 - 6

Provide skills and tools

zWe cannot hold people accountable for performance unless they have been adequately informed, trained and prepared. zCreate an environment that maximizes

the opportunity for success.


Measure performance

zDefine measures of success for each performance activity.zCommunicate performance measures.zDocument performance on regular basis.zAvoid natural biases.


Reward Accordingly

zProvide consequences for performance, positive as well as negative.zRewards need not be monetary.zRecognition and achievement are the

most powerful motivators.zCatch someone doing something right and

praise them.


2 - 7

Types of Accountability Systems

zReport CardszPerformance ReviewszMerit Pay RaiseszIncentiveszCharge-back SystemzCoaching


Coaching

zObserve behavior.zDetermine if it is desired or undesired.zIf desired, give praise.zIf undesired, coach for improvement.


Coaching for Improved Behavior

zState the behavior you observed.zListen for response.zExplain desired behavior.zCheck for understanding. zContract for improved performance.zCheck back.zPraise improved performance.


3 - 1

Safety Management Process

zVision – define your desired state.zObjectives – determine systems and

processes needed to achieve desired state.zPerformance activities – identify activities

required to achieve objectives.zRoles & Responsibilities – define personal

roles and responsibilities for each activity.


Safety Management Process

zProvide skills and toolszEstablish performance measureszMeasure performancezReward accordinglyzAssess process and modify as needed


3 - 2

Activities Which Demonstrate Responsibilities

Executive Activities § Review and respond to managers reports within 24 hrs § Attend monthly safety meetings at all mgmt levels § Make an organizational safety inspection and observation tour § Personally report safety issues to stakeholders § Hold division and other executives accountable for investigating fatalities and loss

time accidents § Required to submit annual safety reports Manager Activities § Review and respond to supervisor safety reports within 24 hrs § Track and post weekly safety performance § Hold supervisors accountable for daily safety meetings § Participate in department safety inspections § Prepare monthly safety reports for management § Hold monthly safety meetings for all subordinate managers § Provide resources to supervisors § Coach supervisors on the organizations safety goals § Authorize appropriate training Supervisor Activities § Hold weekly safety meetings with all employees § Conduct safety coaching and record safety observations § Conduct with union employees § Ensure that job tasks are accomplished safely § Investigate injuries and incidents within 24 hrs § Communicate a weekly safety report § Respond to safety issues and develop action plans for resolution within 48 hrs § Encourage union participation in safety activities Safety Coordinator Activities § The function of the safety coordinator is to locate within the management system the

operational errors that allow accidents to occur. § This function can be carried out in several ways:

Ø By asking why , searching for the root causes Ø By asking whether certain controls are being utilized Ø Work with safety teams as a technical advisor Ø Help supervisors and managers solve safety issues Ø Compile injury and illness records Ø Work with union representation to optimize safe practices

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