table of content vision mission history our strength what we do customer relationship management...
TRANSCRIPT
Table of Content
• Vision• Mission• History• Our Strength• What we do• Customer Relationship Management• Interactive Voice portals / Applications (Inbound IVR)• VAS Data Services• Achievements/ Activities• Customers & Partners
Vision
“To be a leader in the field of IT, ITES/BPO Services”
Mission
Provide Robust, Secure, Scalable and User friendly Applications
Provide end to end process capabilities
Multinational presence
Strong play in IT development / ITES / BPO services
Successive growth in business and Client relations
Concentrate on different domains like Telecom, IT, VOIP Services, and Data services
History
• Incepted in 2002, Speak Wireless is a pioneer (Our team members are the first to setup a GPRS technical support center) in Customer Relationship Management, IVR and Support, for Bharti Airtel and Spice Telecom.
• Now after more than four years, we are the leading service provider for Airtel( in 7 circles), Hutch, TATA, and Reliance. Since February 2006 Speak Wireless has also ventured into the VAS Data Services (Content and Services on WAP and SMS) domain, by launching its flagship product “mGreetings” and continues to deliver more innovative services.
• The company operates from its head office in Mohali, India, with regional offices in New Delhi, Bangalore, Hyderabad and Bhubnesswar.
Our Strength
• We believe that the strength of our business depends to a large degree on the strength of our people. Our company's strength is the successful combination of the professional disciplines and the unique talents in every team member. Our team consists of people with the passion for mobile technology lead by people who were the first of its kind in India to setup GPRS technical support.
• With just a team of 4 in 2002 to 400 in 2007 we have made Speak one of the leading wireless data and VAS consultant.
• With our ready to deploy ECRM solution and with our seasoned professionals we have now setup centers in 5 states.
What we do
Speak Wireless over the past few years has now graduated from just being a Customer Relationship Management center to also a Service Delivery and a Data & Technology Support Center.
IVR services. Predictive and progressive Dialers. Data support center. VAS Call Center. WAP Portals. Mobile Content. Knowledge portals for data service.
IVR services
In-Dial IVR services.
Interactive Voice portals / Applications (Inbound IVR) Response based voice portals ensure that your customers have access to
your offerings 24/ 7 Contests:-Sawal 15 Lakh ka, Jugnu Mast Mast Contest, New Year Bumper
Contest, Holi Bumper, Boojo to Jaane Ring tone portals, Knowledge portal for GPRS/Data services Online integration with Call center etc.
IVR services
Out-Dial services.
Grace/bill reminder SMS pack Roaming Packs Ring Tone Cards GPRS Promotion STD Promo CRBT etc.
Hardware for IVR services
Our IVR services are functioning successfully and have served a list of esteemed clients in the past. Our provisioned voice portal becomes nexus for their customer communications.
We use the best hardware and software for IVR services. Our IVR applications are developed on INTEL Dialogic Cards which are
the best Voice boards in the industry. We use IBM servers with duel processors with Redundant Power Supply for
IVR applications. We use all the genuine Microsoft OS operating system. We use the genuine Symantec antivirus
Predictive and progressive Dialers.
Speak develop in-house Predictive and progressive Dialers. Development of the predictive dialer goals the best performance for call centers. Various call centers are using our PD for Telesales, Collection, Telemarketing campaigns.
Highlighted Feature of PD Integrated IVR. Multi Channel Integrated Call recorder. Do not Call module. Call scheduling. Call back rules management. Answering Machine Detection. Search Mode
Data support center.
Our team consists of people with the passion for mobile technology lead by people who were the first of its kind in India to setup GPRS technical support.
Speak is well-known and unique in data support center. We are Preferred Vendor of Bharti and Hutch for data services Inbound Data support center. Outbound Data support center Field support. In-house R&D team for data services. Call closer 95% or more
VAS Call Center.
We support mobile operators in marketing, sales and technical support for there various data services, enabling their customers to use the value added services of the operator in an easy and efficient way. In the process we enhance the Mobile VAS usage and increasing the ARPU level
Presently we are providing the VAS call center services to:
Bharti. Hutch Reliance. TATA.
WAP Portals.
With the launch of mGreetings we entered into the mobile content services. Now we have independent WAP portals. Speak WAP services are hosted at Airtel Live Portal and Planet Hutch.
mGreetings. Chatrooms. Jaljeera. Ringmytring. Name cards. Mobile parlour. City guide.
WAP Portals
Mobile Content
Ring tones AnimationsWallpapers Mobile ThemesScreen savers
Speak develop in house unique and customized content for mobile phones
Ashis .mp3
knowledge Portals for data service.
Speak knowledge portals are highly appreciated by Bharti and hutch.
Speak knowledge are being used to provide the technical support for DATA services for Bharti and Hutch.
Speak knowledge portals contain all the mobile related information.
Daily updates
Easy integration with any CRM
Easy integration with Predictive and progressive dialers.
The S factor
Support – 24X7 call center support –in various languagesSell and satisfy – Up selling services and Satisfying inbound customer need for new
content andservices.
Superior Technology – Our custom ECRM specifically build to ease the process of handling queries by
our Agents and for our administrators for updating the knowledge base. Auto Generates daily reports and analysis. One2One chat support for agents with Key Administrator . In build – E – learning module for agents- providing easy and anytime update of
personal knowledge.
More insight
Our recruitment process is simple: we hire people with passion for mobile technology and good communication skills, set per the target audience. Hence we have a very low iteration rate as compared to any other center.
With our customized Learning and Training solutions, we consistently deliver a high output -- a well trained agent saves initial interaction time with customer, enables faster deployment of services and generated revenue by up selling right content to the right customer.
Our in-house technology team not only support in knowledge sharing but also in creating and delivering new and innovative services on WAP and SMS.
Hand on experience: We practically involve our team to experience live services and technology giving them better understanding of services and problem solving.
Achievements/ Activities
First to setup a GPRS technical support center Speak Wireless caters various VAS services and voice portal to different circles
of Bharti and Hutch. Speak is proud to be the appointed as the Support vendor to Airtel’s Punjab,
Delhi, Haryana, J&K, MP, Andhra Pradesh and Karnataka circles. Established a fully equipped In house call center at Delhi, Punjab, Orissa to
promote and amplify vigilance of Airtel live portal and DATA Services. Chosen as the preferred partner by Airtel Delhi to run services on SMS and WAP
for IIT-D. Services included Live Chatting via SMS projected to the audience, Live Voting for various events and a WAP portal for the event.
Speak holds the strongest referrals for good performance
Some of our highlight in the recent past
• IIT SMS & WAP: We were preferred by Airtel Delhi to create, maintain and deploy some new innovative services for IIT Delhi – Rendezvous.
• Fortis Health World: In the process of creating one of its kind Wellness service on mobile for India’s leading Wellness Hospitals – Fortis
• Citibank – Introduced new ways for Banks to reach there customers in a more efficient and targeted manner.
• WAP Content Service: In the process of creating new services for WAP we have set a new high for content download on Airtel Live with one of our service reaching an all time high of 47000 download in a single day.
• mGreetings: an innovation in greetings on mobile with the ability to send greetings to friends on mobile and emails.
Customers & Partners
