20+ years of experience across the profit, non-profit, domestic, global – includes iconic brands, and some ‘firsts’ within entrepreneurial arenas

Served as a nonprofit consultant for the sector, advising senior leaders, Board

members and staff

Currently, Chief People Officer of the Girl Scouts of the USA

Recently founded Who’s Got Next in HR?, Inc. (WGNinHR) challenging conventional wisdom around career paths for HR professionals.

Avid writer, published author: on WGNinHR; LinkedIn; HR People + Strategy, SHRM’s Executive Network

Joanne Rencher

wgninhr.org

Getting Out of Silos:TA Leaders Serving as Business Partners

TA Leaders must serve as Business Partners

“Business Partners help to translate the talent resources into measurable business results”

Dissector ofBusiness Issues

StrategicPositionerAnalyticalThinker

Capability BuilderRelationshipManager

CourageousLeader

Adapted from Dave Ulrich (Professor, University of Michigan, Partner at the RBL Group, Author of: HR From the Outside In)

Below Expectations Meets Expectations Exceed Expectations0%

1%

2%

3%

4%

5%

1.14%

3.53%

4.81%

0.00%

2.79%

4.53%

Individual ContributorsIndividual Contributor (IC) CEB IC

“Working for the Girl Scouts of the USA is an opportunity to join a cadre of industry high performers”

Strategic Positioner

TA as Business Partner:Embed competitive position in social media sites and marketing materials

Challenge: Competing for talent against organizations with strong individual contributors

Data and Analysis:Identification: isolating external benchmarks, andour unique competitive position 0%

1%

2%

3%

4%

5%

1.14%

3.53%

4.81%

0.00%

2.79%

4.53%

Individual ContributorsIndividual Contributor (IC) CEB IC

“Working for the Girl Scouts of the USA is an opportunity to join a cadre of industry high performers”

26.31%

57.89%

15.79%

Breakdown of 19 Open Positions repositioned mid-search

Salary Range Changes Job qualifications/duties change Management not aligned

Dissector of Issues

TA as Business Partner:TA lead gathers intel from next level business leaders, HR leaders before scheduling launch meeting. Current stat: < 20% of positions shift after posting

Challenge: Shifting business needs within an immenseperiod of change, fluidity across organization

Data and Analysis: Discovery: 44% of total open positions posted in past 2 Qtrs had to be pulled from market, repositioned

26.31%

57.89%

15.79%

Breakdown of 19 Open Positions repositioned mid-search

Salary Range ChangesJob qualifications/duties change Management not aligned

Analytical Thinker

TA as Business Partner:Cancelled some contracts with low-yield sources - and plucked some low-hanging fruit (i.e. Employee Referral Program!)

Challenge: Scattershot sourcing based on legacy practices, manager preferences is hindering TA program

Data and Analysis:Use of analytics: hidden group patterns (clustering) starts to crack the code. Which cluster of recruiting sources can predict better retention?

Nov - 14

Dec - 14

Jan - 15

Feb - 15

Mar - 15

Apr - 15

May - 15

Jun - 15

Jul - 15

Aug - 15

Sep - 15

0

2

4

6

8

10

12

14

1 1

2 2

3 3

4

6

5

12

4

Open Jobs by Month FY 2015

New Positions Replacements Total

Courageous Leader

TA as Business Partner:Dedicated HR Business Partner periodically joinsselect TA leads for launch meetings to do ‘issues probing.’Culture ‘ambassadors’ will participate in interview panels

Challenge: Frequent loss of talent is draining TA capacity.TA team can’t focus on scaling/new program strategies. Trapped in ‘deficit recruiting’

Data and Analysis:At one point in time, 4 out of every 7 vacancies wasa result of early turnover (< 2 years)

Nov - 14

Dec - 14

Jan - 15

Feb - 15

Mar - 15

Apr - 15

May - 15

Jun - 15

Jul - 15

Aug - 15

Sep - 15

0

2

4

6

8

10

12

14

1 12 2

3 34

65

12

4

Open Jobs by Month FY 2015

New Positions ReplacementsTotal

Where can you raise the bar in TA to serve as stronger Business Partners?

What/Who are the natural enablers in your company– i.e. willing business leaders?

What can you take off-the-plate to facilitate a greater focus on value-added Business

Partnership?

Questions?