THE HUMAN FACTOR IN LEADERSHIPQualities that make leaders more

effective in bringing about positive

change

Fall 2009

LEADERS VS. MANAGERS

Leaders Managers

Do the right things Do things right

What can be accomplished How can things should be done

Innovation Conformity

Outcome Oriented Process Oriented

Transformational Transactional

Vision, Inspiration, Courage Plans, Procedures, Objectives

Create Change (take followers from status quo to improvements)

Manage Change (ensure the system can cope with it)

WHAT A LEADER IS VS. WHAT A LEADER

DOESCollaborative developer of mission, vision,

and core values;Creator of a humanistic work environment;Capabilities builder, developer of people;Communications initiator (organization-

wide);Compassion fosterer - role model of

emotional intelligence; Carrier of strategic data; Consensus seeker – risk taker;Change agent

Joseph P. Cangemi, Bill Burga, Harold Lazarus, Richard L. Miller, Jaime Fitzgerald (2008)

HENRY FORDSHARING VISION, MISSION, AND CORE VALUES

Vision and Mission: Bringing automobiles to the masses through means of innovative approaches to cost cutting, technological breakthroughs (the assembly line)

$5 an hour, 40 hour work weeks made: the workers able to afford the cars they built and

better for the economy `Decreased staff turnover considerably low

ANNITA RODDICKDHUMANISTIC WORK ENVIRONMENT

The Body Shop: 2nd largest cosmetics franchise in the world 2,400 stores in 61 countries Started from only one store

Activities: Supporting projects like Children On The Edge (COTE) Trade not Aid (aimed at safe working environment, fare

treatment of employees, etc...)

DAVID GREENBERG LEADERS AS ENABLERS OF PEOPLE

Korean Air: In the period 1988 to 1999, a loss rate of almost 17

times higher than some other carriers like United Airlines (4.79)

1999, Delta Airlines and France Air suspended partnership, US army personnel banned from flying KAL

2000 Greenberg Brought in: Cultural barriers causing many of the crashes resolved

by simple means (change in common language, etc...) Flight engineers transformed into capable pilots for

“Cargo 360”

CREATING MISSION AND VISION

In groups of 3-4 create a Mission, Vision, and Core Values for this school

Using same principles, create a mission and vision for the University at large

Identify the key stakeholders, beneficiaries, and drivers, and whether there are any key agents whose cooperation or the lack thereof is highly correlated to the realization of the Mission, Vision, and adherence to Core Values determined earlier.

...The End