t 72 p n -b r c p

USER GUIDE

TOUCH 72

PROGRAMMABLE, NETWORK-BASED REMOTE CONTROL PANEL

Publication: 81-9059-0721-0, Rev. B www.PESA.com

May 2014 Phone: 256.726.9200

Touch 72 Remote Control Panel User Guide Publication 81-9059-0721-0, Rev. B

May 2014

Proprietary Information of PESA I

Thank You for Choosing PESA!!

We appreciate your confidence in our products. PESA produces quality, state-of-the-art A/V processing, routing and distribution equipment designed to deliver our users the highest degree of performance, dependability and versatility available anywhere. We want you to know that if you ever have a question or concern with a PESA product, we have a team of engineers, technicians and customer service professionals available 24/7 every day of the year to help resolve the issue. Again thank you for choosing PESA, and we look forward to a long-term partnership with you and your facility.

SERVICE AND ORDERING ASSISTANCE PESA 103 Quality Circle, Suite 210 Huntsville AL 35806 USA www.PESA.com

MAIN OFFICE Tel: 256.726.9200 Fax: 256.726.9271

CUSTOMER SERVICE DEPARTMENT Tel: 256.726.9222 (24/7) Toll Free: 800.323.7372 Fax: 256.726.9268 Email: [email protected]

© 2014, 2013, PESA, All Rights Reserved.

No part of this publication (including text, illustrations, tables, and charts) may be reproduced, stored in any retrieval system, or transmitted in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of PESA.

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

All information, illustrations, and specifications contained in this publication are based on the latest product information available at the time of publication approval. The right is reserved to make changes at any time without notice.

Printed in the United States of America.

May 2014 – Rev B

December 2013 – Rev A

http://www.qustream.com/


May 2014

Proprietary Information of PESA II

TABLE OF CONTENTS CHAPTER 1 ABOUT THIS MANUAL ................................................................................................. 1-1

1.1 DOCUMENTATION AND SAFETY OVERVIEW .......................................................................................1-1 1.2 CAUTIONS AND NOTES .......................................................................................................................1-1

1.2.1 Caution ................................................................................................................................. 1-1 1.2.2 Note ...................................................................................................................................... 1-1

CHAPTER 2 INTRODUCTION ............................................................................................................. 2-1 2.1 GENERAL DESCRIPTION ......................................................................................................................2-1 2.2 DYNAMICALLY REPROGRAMMABLE LCD BUTTONS ..........................................................................2-2 2.3 TOUCH SCREEN DISPLAY AND CONTROLS ..........................................................................................2-2 2.4 CONTROLLER SYSTEM COMMUNICATION PROTOCOLS .......................................................................2-3 2.5 SPECIFICATIONS .................................................................................................................................2-4

CHAPTER 3 INSTALLATION .............................................................................................................. 3-1 3.1 GENERAL ............................................................................................................................................3-1 3.2 TOUCH 72 PANEL IP ADDRESS AND ID SETTING ................................................................................3-1 3.3 TOUCH 72 CONTROL PANEL INSTALLATION .......................................................................................3-2

CHAPTER 4 OPERATION ..................................................................................................................... 4-1 4.1 BRIEF INTRODUCTION TO TOUCH 72 PANEL OPERATION ....................................................................4-1 4.2 SWITCHING LEVEL IDENTIFICATION AND RANKING ...........................................................................4-2 4.3 FRONT PANEL USER INTERFACE .........................................................................................................4-2

4.3.1 Pushbutton Keys .................................................................................................................. 4-2 4.3.2 Touch Screen Display .......................................................................................................... 4-3

4.4 HOW FUNCTIONS ARE ASSIGNED TO CONFIGURABLE PANEL KEYS....................................................4-4 4.5 TOUCH 72 PANEL - KEY FUNCTIONS ..................................................................................................4-6 4.6 BUTTON IMAGES PAGE .......................................................................................................................4-7 4.7 BUTTON COLORS PAGE ......................................................................................................................4-9 4.8 INTRODUCTION TO PESA’S SWITCHING METHODOLOGY .................................................................4-10 4.9 SWITCHING METHODS ......................................................................................................................4-11

4.9.1 All Levels Switch ............................................................................................................... 4-11 4.9.2 Breakaway Switch ............................................................................................................. 4-12

4.10 SWITCHING MODES ..........................................................................................................................4-12 4.10.1 Direct Take Switching Mode ............................................................................................. 4-12 4.10.2 Preset Switching Mode ...................................................................................................... 4-12

4.11 STATUS AND TALLY FUNCTIONS ......................................................................................................4-13 4.11.1 Destination Status .............................................................................................................. 4-13 4.11.2 Source and Level Status ..................................................................................................... 4-13

4.12 CONTROL PANEL OPERATION ...........................................................................................................4-14 4.12.1 Performing a Direct Take, All-Levels Switch ................................................................... 4-14 4.12.2 Direct Take, Breakaway Switching ................................................................................... 4-14 4.12.3 Performing a PRESET Switch ........................................................................................... 4-14

4.13 APPLYING DESTINATION PROTECT OR LOCK ....................................................................................4-15 4.14 ADJUSTING PUSHBUTTON KEY BACKLIGHT INTENSITY....................................................................4-15


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Proprietary Information of PESA III

TABLE OF CONTENTS (CONT.)

CHAPTER 5 IN THE EVENT OF DIFFICULTY ................................................................................ 5-1

5.1 CUSTOMER SERVICE ...........................................................................................................................5-1 5.2 PERIODIC MAINTENANCE ...................................................................................................................5-1 5.3 PESA SERVICE ...................................................................................................................................5-1 5.4 REPAIR ...............................................................................................................................................5-1 5.5 REPLACEMENT PARTS ........................................................................................................................5-1 5.6 FACTORY SERVICE .............................................................................................................................5-1

LIST OF FIGURES FIGURE 2-1. TOUCH 72 CONTROL PANEL (FRONT VIEW) ................................................................................... 2-1 FIGURE 2-2 TOUCH 72 TOUCH SCREEN DISPLAY ................................................................................................ 2-2 FIGURE 2-3 TYPICAL PERC3000 SYSTEM CONTROLLER INSTALLATION ........................................................... 2-4 FIGURE 3-1 TOUCH 72 CONTROL PANEL (REAR VIEW) ...................................................................................... 3-2 FIGURE 4-1 TOUCH 72 PANEL KEY LIST SCREEN ................................................................................................ 4-5 FIGURE 4-2 BUTTON IMAGES PAGE ...................................................................................................................... 4-7 FIGURE 4-3 BUTTON COLORS CONFIGURATION PAGE ........................................................................................ 4-9

LIST OF TABLES TABLE 4-1 PANEL KEY TYPES AND COLOR CODES ............................................................................................. 4-6


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Proprietary Information of PESA 1-1

Chapter 1 About This Manual

1.1 DOCUMENTATION AND SAFETY OVERVIEW This User Guide provides instructions for installation and operation of the Touch 72 Programmable, Network-Based Remote Control Panel designed and produced by PESA.

It is the responsibility of all personnel involved in the installation, operation, and maintenance of the equipment to know all the applicable safety regulations for the areas in which they will be working. Under no circumstances should any person perform any procedure or sequence in this manual if the procedural sequence will directly conflict with local Safety Practices. Local Safety Practices shall remain as the sole determining factor for performing any procedure or sequence outlined in this document.

1.2 CAUTIONS AND NOTES Cautions and Notes are addendum statements used in this guide that supply necessary information pertaining to the text or topic they address. Caution statements typically notify you of steps or procedures that could impede installation or operation; and/or cause damage to the equipment. Notes are additional statements that typically provide added information that can simplify and/or enhance the use or operating characteristics of the equipment. Examples of the graphic symbol used to identify each type of statement and the nature of the statement content are shown below:

1.2.1 CAUTION

Caution statements identify conditions or practices that can result in personal injury and/or damage to equipment if the instructions contained in the statement are not complied with.

1.2.2 NOTE

Notes are for information purposes only. However, they may contain invaluable information important to the correct installation, operation, and/or maintenance of the equipment.


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Chapter 2 Introduction

2.1 GENERAL DESCRIPTION PESA’s Touch 72 is a pushbutton remote control panel for PESA routing installations featuring 72 programmable, multi-color LCD pushbutton switches, a full color touch screen display and full Ethernet network connectivity.

Touch 72 supports direct take and preset select switching methods, AFV or breakaway switching on all 17 switching levels supported by the PERC3000 controller, and destination lock/protect functions.

The panel provides up to 16 pages of key configurations for a total panel capacity of 1152 programmable pushbuttons, each of which may be configured for virtually any data key or control key function. Key labels on the pushbuttons are dynamically changed when pages or configurations are changed, and each pushbutton is dynamically color-keyed to identify its assigned function, by type, on the currently selected page.

In addition to the pushbuttons, a full color touch screen provides real-time status display and user controls for the panel.

An illustration of the Touch 72 panel is shown by Figure 2-1.

Figure 2-1. Touch 72 Control Panel (Front View)

Touch 72 panels communicate with the PERC3000 System Controller over an Ethernet network using standard Cat5 cable and RJ45 connectors, either through a closed-loop Ethernet configuration or with full integration into the facility network. Each panel provides an internal 2-port Ethernet switch that allows network cables to be daisy-chained to other panels.

Before a Touch 72 panel can communicate with the system controller or control any part of the router system, it must be configured for integration with the system and added to the controller configuration file loaded in the system controller. Configuration and set-up is done using Cattrax, PESA’s software control application installed on a Windows® based “host” computer. Complete instructions for installing and operating Cattrax are provided in documentation for the application. Refer to the PESA Remote Control Panel Configuration Paragraph of the PERC3000 User Guide (PESA Document 81905907160) for complete instructions for creating or editing a controller configuration file, including adding a Touch 72 or other PESA control panel.


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2.2 DYNAMICALLY REPROGRAMMABLE LCD BUTTONS Touch 72 provides 72 pushbutton switches, referred to as keys, on the front panel, each of which contains an independent, multi-color LCD display device that is capable of both text and graphics display. Displayed information is referred to as the button’s label, and is programmed for each router resource or function through the Button Images page of PESA’s Cattrax software control application. The Touch 72 panel allows up to 16 panel key pages, each of which can be entirely unique or can share key assignments with other pages.

For maximum versatility, each key on each page can be assigned to select a source, destination, salvo, or switching level; as well as any available router control or panel pagination function. Pages may contain any mixture of any button assignment types, and all labels are dynamically updated as different pages are selected, or as the controller configuration is changed.

Pushbutton background colors are assigned using a system-wide default color scheme to instantly identify each key by function type on any Touch 72 or Smart 32 panel on the network. The factory default color scheme may be modified on a system wide basis through the Cattrax software control application. Backlight intensity is assigned a system default value, but can be altered locally on each individual panel to address varying lighting environments. Pushbutton switches work in conjunction with the status display screen to provide a powerful, intuitive user interface. Page selection keys can be assigned to allow the user to jump directly from the displayed page to a new page in a single keystroke. Page names are user programmable and can be configured for maximum flexibility and versatility.

2.3 TOUCH SCREEN DISPLAY AND CONTROLS PESA’s Touch 72 panel includes a full color, 320x240 TFT graphic, resistive touch screen that provides continuous, real-time status display of destination, source, preset, level and lock information, as shown by Figure 2-2.

ONLINE

LevelSelect

PageSelect Menu

DirectTake

SelectPreset

ClearPreset

SourcePreset

DestinationLevel

Active Page

TAKE

UNLOCKED

CAM 13

CG 1All LevelsPage 6

EVS 2A

Figure 2-2 Touch 72 Touch Screen Display


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In addition, the screen provides user touch controls and menus for panel function selection, breakaway level control, a “TAKE” button and destination lock control. Additional control functions provide extended page selections, panel ID and network information. Standard switching combinations are supported such as audio-follow video, video only, audio only and complex multi-level breakaways.

Touch 72 control panels provide the following capabilities: • All-level, audio-follow-video (AFV) switching

• Breakaway switching on up to 17 switching levels

• Operate in direct-take or preset panel modes

• Destination protect and lock features

• Key function assignments and labels for system resources configurable through Cattrax

• Single button “Take” for preset switches

2.4 CONTROLLER SYSTEM COMMUNICATION PROTOCOLS In PESA router family architecture, the core control system components are:

• System controller hardware/software,

• Individual frame controllers contained in each router frame,

• Host PC to run the control software,

• Remote control panels, such as the Touch 72, or

• Third party controller interface as needed for an individual installation.

Cheetah video router frames are equipped with a frame controller module called the Matrix Frame Controller that communicates with the PERC3000 system controller over an Ethernet network. When a DRS audio router is included in the routing system, the PERC1000 Frame Controller used in each DRS DXE frame also communicates via Ethernet with the PERC3000 controller. Ethernet connectivity allows command and control functions over a facility network, reduces cabling requirements and allows efficient communications between all system components.

Many PESA router products such as the Jaguar, Ocelot and Cougar, and some third party protocol converter devices, communicate with the system controller through a PESA proprietary serial bus protocol called the PESA Routing Control Bus, or simply the PRC bus.

Typical PESA routing installations include a variety of remote control panels that allow users control access to the switch matrix. In PESA system architecture, remote control panels communicate with the system controller through either an Ethernet port or a proprietary serial bus protocol called the PESA Remote Control Panel bus, or simply the RCP bus. Remote panels using the RCP bus, such as the suite of Cheetah RCP panels, can communicate with the PERC3000 controller using the optionally available RCP Panel Server peripheral. Ethernet panels such as the Touch 72 can communicate directly with the PERC3000 controller.

Regardless of size or number of system components, or number of frame controllers, PESA router installations typically function under a single system controller to coordinate and oversee operation of the entire system. The PERC3000 system controller is capable of supervising multiple frame controllers allowing control of the entire system by a common set of control devices. Figure 2-3 illustrates a typical PERC3000 controller installation using a mix of PRC-based devices, Ethernet control devices and remote control panels using the PESA RCP control bus.


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Figure 2-3 Typical PERC3000 System Controller Installation

2.5 SPECIFICATIONS GENERAL

Mounting 2RU Push-buttons Multi-color Illuminated with Programmable Text and Graphics

NETWORK

Communications Port Ethernet POWER

Voltage Requirements +12VDC (Power Supply Included) MECHANICAL

Physical Dimensions 19"W X 3"D X 3.50"H ENVIRONMENTAL

Temperature 0°C to 40°C Humidity 20% to 90% (Non-Condensing)


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Chapter 3 Installation

3.1 GENERAL Up to 256 total remote control panels may be used with the PERC3000 System Controller. This may include any combination of Ethernet-based panels, RCP Panel Servers, or Cheetah RCP control panels. Touch 72 panels communicate over an Ethernet connection with the controller and may be located convenient to operator stations or control areas.

The Touch 72 Control Panel mounts in a standard 19" equipment rack and occupies two rack units of space (3.50"). An installation area should be selected where the ambient temperature will not exceed 40°C, and where air can circulate freely. The control panel should be mounted in an area convenient to power and network Ethernet connections. Sufficient space must be provided behind the equipment rack to allow for network and power cables.

Power for the Touch 72 panel is derived from an external power supply module supplied with the panel.

While the order in which you complete the installation steps is not critical, for ease of access PESA recommends that you set the Panel ID address prior to mounting the panel in an equipment rack.

Before a Touch 72 panel can communicate with the system controller, receive its assigned IP address, or control any part of the router system, it must be configured for integration with the system and added to the controller configuration file loaded in the system controller. Configuration and set-up is done using Cattrax, PESA’s software control application installed on a Windows® based “host” computer. Complete instructions for installing and operating Cattrax are provided in documentation for the application. Refer to the PESA Remote Control Panel Configuration Paragraph of the PERC3000 User Guide (PESA Document 81905907160) for complete instructions for creating or editing a controller configuration file, including adding a Touch 72 or other PESA control panel.

3.2 TOUCH 72 PANEL IP ADDRESS AND ID SETTING Each Touch 72 panel must be assigned a unique IP address for network communication, and a unique Panel ID address must be set through the three rotary switches on the rear of each panel. In order for a Touch 72 panel to operate, the Panel ID set on the rear panel rotary switches and the Panel ID number entered during Cattrax panel configuration must match.

Remember that each Touch 72 panel must be uniquely configured through Cattrax and the controller configuration file loaded into the PERC3000 system controller before the panel can actually make switches on the router. During the Cattrax panel configuration process the network IP address for the panel and the unique Panel ID number are entered on the panel configuration page. In order for the panel to be recognized and activated, the configuration data must be loaded into the system controller.


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When a Touch 72 panel is connected to the Ethernet network, it sends a multicast message which includes its Panel ID number. A system controller receives the multicast message and checks to see if the Panel ID in the multicast message is in its controller configuration file. If the Panel ID in the multicast message is found in the configuration, then the system controller sends a multicast message, which includes the Panel ID, IP for the panel, Netmask, and Gateway. The Touch 72 panel receives the multicast message from the System Controller and verifies the Panel ID. If the Panel ID is correct, the panel checks its network parameters (IP, Netmask, and Gateway) with those contained in the received multicast message. If any network parameter is different, then the panel updates itself using the values found in the received multicast message. Note that he Touch 72 will not allow a zero to be configured for the IP, Netmask, or Gateway.

If at any time you wish to change the IP address of a Touch 72 panel, change the address data through the Cattrax panel configuration screens and re-load the controller configuration file.

3.3 TOUCH 72 CONTROL PANEL INSTALLATION

• Locate Touch 72 panel in desired area for installation and ensure a connection point to the facility Ethernet and a source of power are both available.

• Using a small screwdriver, set desired Panel ID address on the three rotary switches on the rear panel as shown by Figure 3-1. Every Touch 72 panel must be assigned a unique panel ID address. You may use any series of numbers in the range 001 – 999. Panel ID is a required parameter for control panel configuration as discussed in Paragraph 3.2 of this User Guide.

+12V DC

FactoryOnly ETHERNET-1

ETHERNET-2

2-PORTSWITCH

9

6

0

8

4

2

75

3

19

6

0

8

4

2

75

3

19

6

0

8

4

275

3

1

HUNDREDS TENS ONES

Facility Network Interface

12VDC Power Supply(Supplied with Panel

Server)

Set Panel ID on Rotary Switches

Figure 3-1 Touch 72 Control Panel (Rear View)

• The connector labeled Factory Only is not used for panel installation and should be left open.

• Install a Cat5 Ethernet cable between either rear panel Ethernet Port (1 or 2) and an Ethernet hub or switch, or directly to any available facility Ethernet interface drop.


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Every Touch 72 panel has a 2 port Ethernet switch built-in. You may use the open connector as a connection point for another device. Often, this feature is used to daisy-chain Touch 72 panels. Be aware, however, that if the directly connected panel is removed or loses power, the downstream device will also lose connection to the Ethernet.

• Connect supplied 12VDC power supply to a source of AC power and attach the output

connector of the supply to its mating plug, labeled +12V DC, on rear panel.

• Mount Touch 72 Remote Control Panel in an equipment rack or other desired location.

• Add panel to controller configuration file in accordance with Chapter 5 of the PERC3000 User Guide, Rev D. A Touch 72 panel will not communicate with system controller or operate the router until it is added to the controller configuration.

• If you are changing the IP address of a panel already on the network, you MUST restart the Touch 72 panel after the controller configuration file is uploaded.

In order for a Touch 72 control panel to be functional, the following conditions must be met:

• It must have Ethernet communication with the PERC3000 System Controller device.

• It must be assigned a unique hardware panel ID entered through rotary switches on the rear of the control panel.

• It must be assigned a unique IP Address on the Ethernet network.

• It must be configured through Cattrax into the system controller configuration file.

Complete procedures required to generate a controller configuration file and the steps to set-up and add a control panel to it are included in Chapter 5 of the PERC3000 User Guide.


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Chapter 4 Operation

4.1 BRIEF INTRODUCTION TO TOUCH 72 PANEL OPERATION

Before a Touch 72 panel can communicate with the system controller or control any part of the router system, it must be configured for integration with the system and added to the controller configuration file loaded in the system controller. Configuration and set-up is done using Cattrax, PESA’s software control application installed on a Windows® based “host” computer. Complete instructions for installing and operating Cattrax are provided in documentation for the application. Refer to the PESA Remote Control Panel Configuration Paragraph of the PERC3000 User Guide (PESA Document 81905907160) for complete instructions for creating or editing a controller configuration file, including adding a Touch 72 or other PESA control panel.

During the configuration process there are several operating parameters and characteristics that must be assigned to each panel. These are briefly introduced below:

Level Include Lists: Level Include lists are created through a Cattrax configuration page and allow you to assign the switching levels that a Touch 72 panel is allowed to control. Each is a named list that may contain any or all of the system switching levels. A level list is associated to a control panel through the Panels Configuration page. Once a list is created it may be used with multiple panels.

Panel Key Lists: Touch 72 panels provide 16 pages of 72 pushbutton keys, used for command and data entry. Individual keys for a specific panel and a specific key page can be assigned a function or value by associating a Panel Key List to the panel. A unique panel key list must be created for each panel type, but the same list can be associated to any number of panels of the same type in order to clone the key functions on each panel. Panel key lists can be created for specific applications as a means of controlling access to the router by certain operators or operator station requirements.

Status Level: Status level specifies the switching level that the panel initially statuses by default when a destination is selected, and no specific level has been selected from the level select keys. This is also the switching level that the panel uses as the reference level when indicating breakaway routing conditions.

Default Destination: Default destination specifies the router destination the panel controls and for which the panel displays status when initially powered-up or following a reset.

Button Images: Through the Button Images page of Cattrax, you create a text or graphic label for each router resource or control function that may be assigned to a panel key. The specific label is displayed on any Touch 72 or Smart 32 panel key assigned to that resource or control function.

Button Colors: Through the Button Colors page of Cattrax, you can modify the factory default color scheme for key function identification.


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4.2 SWITCHING LEVEL IDENTIFICATION AND RANKING When switching levels are defined as part of the controller configuration file through Cattrax, each level is assigned a number as it is created. While the number in no way determines priority or importance of one level over another, it is a convenient way to order and identify the levels. Numbers assigned to levels determine the sequence in which the levels are displayed in include lists. The number also determines the left-to-right order in which the switching level columns are displayed on the sources and destinations configuration pages of Cattrax, with switching level number one (1) appearing as the first displayed (left-most) column.

For identification purposes only, this User Guide uses the term ranking to refer to a particular switching level’s position in the numerical order of all switching levels. For example, the level assigned the number 1 (or the lowest number in whatever sequence is used) would be, for identification purposes, the highest ranking level in the system. The ranking of all other levels would be determined by their assigned number in numerical sequence.

As it pertains to a Touch 72 control panel, a level ranking determines on which switching level the panel displays status when the panel is in breakaway mode. If All Levels is shown on the display screen as the Level for which the panel is currently showing status, the actual switching level for which source and destination status is shown will be the level defined as the Status Level for the panel during panel configuration. If a switch is initiated, the selected source group is routed to the currently selected destination group on all switching levels authorized to the panel.

Any display other than All Levels indicates the panel is in breakaway mode, either for status display or switching. If more than one, but not all, levels controlled by the panel are selected, as would occur when setting up a panel for a breakaway switch, the panel will display status on the highest ranking of the selected levels. For example, you might select three levels for a breakaway switch out of eight levels that are authorized to the panel. In this case, the panel will display status on the highest ranking of the three selected levels, but will switch on all three selected levels if a switch is initiated.

4.3 FRONT PANEL USER INTERFACE 4.3.1 PUSHBUTTON KEYS

The Touch 72 remote control panel provides 72 pushbutton keys and a touch sensitive display screen for operator interface as shown here.

Touch ScreenReprogrammable LCD Data Keys

Each pushbutton key may be configured to select a router system resource or control function and display the text or graphic label associated with the resource or function. When a key is assigned to a valid resource or function, it will be backlit. Unassigned panel keys are not lit.


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4.3.2 TOUCH SCREEN DISPLAY

An illustration of the “home” screen of the touch display is shown here.

ONLINE

LevelSelect

PageSelect Menu

DirectTake

SelectPreset

ClearPreset

SourcePreset

DestinationLevel

Active Page

TAKE

UNLOCKED

CAM 13

CG 1All LevelsPage 6

EVS 2A

Real-Time Status Display Area

Online/OfflineStatus Display

Destination Lock/Protect

Status Display

Switch “Take” ButtonMode Select &Panel Control Buttons

Display Area

• Real-Time Status Display Area - Source – Indicates the source group currently switched to the destination controlled by the

panel on the indicated switching level. When a pound symbol (#) appears beside the source name, it indicates a breakaway condition, meaning that the indicated source is not routed to the destination on all switching levels.

- Preset – When operating in Preset Mode, this line indicates the source group selected to become the active source when a “take” is initiated.

- Destination – Indicates the router destination group currently controlled by the panel. Unless a different destination is selected using a pushbutton key, the active destination of the panel is the default destination entered during panel configuration through Cattrax.

- Level – Indicates the highest ranking switching level on which the panel is currently showing status. Refer to Paragraph 4.2.

- Active Page – Indicates the currently selected page of pushbutton key assignments.

• Online/Offline Status Display - Indicates the current operating status of the Touch 72 panel.

• Mode Select & Panel Control Buttons Display Area - Direct Take – Selects the Direct Take mode of panel operation, whereby a switch on the

active destination occurs immediately whenever a source button is pressed.

- Select Preset – Selects the Preset mode of operation, whereby a selected source is placed in a “preset” queue, but is not actually switched to the destination until the “Take” function is initiated. When the panel is operating in preset mode, the currently active source and the preset source are toggled in the preset queue when the take function is initiated.


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- Clear Preset – Clears the currently selected preset source.

- Level Select – Opens a display screen of all available switching levels for the controller configuration. You may select one or more levels on which you wish to make a breakaway switch, or you may select “All Levels” to cause the switch to simultaneously occur on all levels. If multiple levels are selected, any switch initiated will occur on all selected levels; however, the panel always displays status of the highest ranking selected level.

- Page Select – Opens a display screen of all available pushbutton assignment pages. Press any button to select that page.

- Menu – Opens a display of menu options as shown here. Pressing the About button displays the panel software revisions and panel operating parameters. The Back Light button allows you to select the backlight brightness for the pushbutton keys. Refer to Paragraph 4.14 of this User Guide.

About BackLight

• Destination Lock/Protect Status Display - The button directly beneath the online status display allows you toggle the destination protect

capability. Refer to Paragraph 4.13 of this User Guide.

• Switch “Take” Button - When the panel is operating in the Preset switching mode, pressing the Take button initiates

the switch.

4.4 HOW FUNCTIONS ARE ASSIGNED TO CONFIGURABLE PANEL KEYS PESA’s Touch 72 remote control panel provides 72 front panel keys, any of which may be assigned to any key function. It also supports a pagination system that allows you to create up to 16 distinct pages of all 72 front panel keys, for a total of 1152 assignable panel keys.

Key function for all panel keys is assigned when the panel is configured into the system controller through creation of a panel key list. It is not possible to assign or edit key function directly from the panel. The panel key list configuration page from Cattrax is introduced here only to give the panel operator a better understanding of how key functions and pages are assigned. For information on configuring a panel key list and downloading it to the system controller, refer to PERC3000 System Controller Installation and Operation User Guide.

Figure 4-1 is an illustration of the Cattrax Panel Key List configuration page. Notice there are two spreadsheet type grids on the lower portion of the page.


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Figure 4-1 Touch 72 Panel Key List Screen

The grid on the left side of the screen contains a column labeled Key # and a column labeled Type. Numbers in the Key # column correspond to the key number of each assignable key on the panel for the indicated key function page number. Notice from the on-screen panel graphic that the pushbuttons on a Touch 72 panel are sequentially numbered from left to right and top to bottom. The mnemonic in the Type column indicates the type of router resource or function assigned to each key.

On the right-hand side of the screen there is another grid with a series of page select tabs at the top labeled Sources, Destinations, Salvos, Levels, Control and Page. Clicking a tab opens a grid page that lists the router resources or functions of the selected type that may be assigned to keys of the panel. After a control panel key is assigned, when the operator presses that key its resource or function is recalled.

Key function is assigned by highlighting the row in the grid on the left corresponding to the panel key and selecting the resource or function it is assigned from the tabbed pages of the right grid.

Referring to Figure 4-1, the key assignments of the panel keys on page #1 are displayed by the key assignment grid (left side). We see that panel key #1 is assigned as a source (SRC) key that selects the router source group named FS 1. When page #1 is viewed on the panel, the key label associated to source group FS 1 will be displayed on key #1, and will recall that source when pressed.

Directly above the right side grid is the Page List pane where, as shown here, up to 16 unique pages of panel key function assignments may be created. Each page can also be given a name to more easily identify its function or application.


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4.5 TOUCH 72 PANEL - KEY FUNCTIONS With Touch 72 panels any pushbutton key on any page may be assigned to one router resource or function, and is given a key type designation to identify its function. Each panel key is also color-coded by type to quickly identify the various key functions on a key page. Key types and factory default backlight colors are shown by Table 4-1. Backlight colors may be changed by key function on a system-wide basis through menus in Cattrax. Individual panels may NOT select backlight colors on a single panel basis.

Table 4-1 Panel Key Types and Color Codes

Key Type Assignment

Backlight Color

Function

Level Key Blue Keys assigned to a switching level select that level for breakaway switching and panel status operations. You may press multiple keys assigned to switching levels in order to select additional levels for breakaway switching. All selected pushbutton keys will remain lit to indicate the level is active, however, the Level display line on the touch screen always indicates the highest ranking switching level of all the selected levels. Panel status displays (lit key or touch screen) always indicate status of the highest ranking switching level selected.

Source Key Green Selects a source group for direct take or preset, depending on panel operating mode. An illuminated source button indicates that source group is active on the statused switching level

Destination Key

Magenta Selects the destination group controlled by the panel. For panel status, an illuminated destination button indicates the currently controlled destination group.

Salvo Key Yellow Selects a salvo group for direct take or preset, depending on panel operating mode.

Control Key White A panel key may be assigned to any one of the following router control functions: • Take • Lock (toggles between lock, protect, unlock) • Preset Mode • Clear

Page Key Cyan A pushbutton key may be assigned to select one of the panel key pages for quick access between key pages. Cattrax does not allow any key to be assigned the number of the key page on which it resides.


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4.6 BUTTON IMAGES PAGE Each pushbutton key on the Touch 72 panel can display a dynamically programmable text or graphic image label to identify the function of the key. Labels displayed by Touch 72 keys are created and configured into the system controller through the Cattrax Button Images page. It is not possible to create or edit a key label directly from the panel. An example button image configuration page is introduced here to give the panel operator a better understanding of how key labels are assigned. For information on configuring a button image page and downloading it to the system controller, refer to PERC3000 System Controller Installation and Operation User Guide.

A text label or graphic image is not created individually for each panel key. Labels are configured for each router resource or function and displayed on any Touch 72 or Smart 32 panel key assigned to that resource.

Figure 4-2 is an illustration of the Cattrax Button Images configuration page. Labels and graphics are assigned to each system resource through entries in the configuration grid.

Figure 4-2 Button Images Page

By default the panel name given to every system resource during configuration of that resource is the text label that is displayed by the Touch 72 panel key. For example, refer to the grid in Figure 4-2 and look at the row for Source #1. The Panel Name is FS 1, and is the label entered during source group configuration for display on remote control panels. By default, this label would also be the text that would appear on any Touch 72 panel key assigned to Source #1, unless it is changed through the Button Images configuration grid.

The tabs across the top of the Button Assignment grid select the type of system resource displayed in the listing for label editing.


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Through the configuration grid any system resource may be assigned the following label types for the Touch 72 panel keys:

• Panel Name – This is the default selection and uses the name assigned to the resource when it was configured for the key label.

• Custom Text – Allows you to enter a custom label that displays on a “Smart” panel key when the resource is assigned to it. You may enter characters on up to 3 lines. However, Cattrax automatically sizes the text to fit the available pixels of the key display device and the more text you enter, the smaller and less legible, each character becomes.

• Predefined Image – This function allows you to insert an image display in place of a text label. Cattrax supports a library of common graphic images in a pull-down list as shown here using the Sources system resource tab for the example. Available graphic images vary depending on the type of system resource you are assigning to a key and the tab selected at the top of the grid. The following chart lists the available images with each of the system resource tabs.

Sources Tab Destinations Tab Salvos Tab Controls Tab Menu Tab

Bars Tone Low Tone Mid Tone High Bars & Tone Waveform Microphone Camera Tape Disc CD DVD Blu-ray Monitor Quadview Computer Projector TV Off-Air

Waveform Headphones Speaker Tape Disc CD DVD Blu-ray Monitor Quadview Computer Projector TV Off-Air

Bars Tone Low Tone Mid Tone High Bars & Tone Monitor

Take (Touch 72 only) Lock/Protect

Backlight Contrast Intensity Arrow Up Arrow Down Exit

Available Predefined Images by System Resource


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• User Image – Cattrax allows you assign a custom graphic image to a resource, with the following

constraints:

- Must be a bitmap image (.bmp file) - Up to 64 pixels wide by 32 pixels high - 1 bit color depth.

When you select the User Image radio button, a dialog box opens that allows you to browse to the .bmp file you wish to upload. Select the file and click Open to load the image file.

Any changes you make to the button images configuration will not take effect and the button images will not be updated until the modified controller configuration file is downloaded to the system controller and the controller has updated the panel configuration.

4.7 BUTTON COLORS PAGE PESA’s Touch 72 and Smart 32 panels use a factory default, system-wide backlight color scheme for the front panel pushbutton keys that quickly identify the system resource type assigned to each key by the background color – regardless of which panel you are using. If desired, you may select the background color used for key type identification by system resource on a system-wide basis through the Button Colors configuration page. An example Button Colors page is shown by Figure 4-3, and is introduced here to give the panel operator a better understanding of how key background colors are assigned. For information on configuring a button colors page and downloading it to the system controller, refer to PERC3000 System Controller Installation and Operation User Guide.

Backlight color displayed by pushbutton keys can not be selected on an individual key or single panel basis.

Figure 4-3 Button Colors Configuration Page

Any changes you make to the button colors configuration will not take effect and the background colors will not be changed until the modified controller configuration file is downloaded to the system controller and the controller has updated the panel configuration.


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4.8 INTRODUCTION TO PESA’S SWITCHING METHODOLOGY

In order to get the greatest functionality from any PESA control panel, there are a few basics of the router system architecture and control methods you need to be familiar with. For this discussion, assume a router installation in a production facility with multiple signal sources of SDI video and analog stereo audio which we need to route to multiple destinations. In our example facility we are using a PERC3000 system controller, a Cheetah router for video, a PESA DRS router for routing audio signals and a Touch 72 remote panel for system control.

Assume one of the program sources in our example facility is a network receiver, we’ll call it NET1, which provides video and stereo audio signal outputs we need to switch through our router. NET1, while being identified as a single entity, actually produces three totally independent source signals. Similarly, if we have a recorder device we’ll identify as a single entity named VTR1 on which we wish to record a program originating from NET1, we must provide all three of the signals from NET1 as inputs to recorder VTR1.

It would be possible to individually switch the three signals from NET1 to VTR1 through our router as single sources to single destinations. We would have to configure an individual source named, for example, NET1VID for the video signal; another individual source named NET1LAUD for the left audio channel, and yet another individual source named NET1RAUD for the right audio channel. Then we would have to perform a switching function routing NET1VID to the video router output providing a signal to the video input of VTR1, another switch to route the audio;…and you get the idea.

Fortunately, router control systems make it a lot easier to route multiple signals simultaneously. PESA routers accomplish this by the use of switching levels, components, sources (source groups) and destinations (destination groups), created and assigned through the controller configuration file.

Loosely defined, a switching level is a grouping of like-signals. Considering our example, we have three groups of like-signals that we need to pass through our router system: video, left channel audio and right channel audio; and each of these groups can be configured as a switching level of the router. When we create the controller configuration file we would define these three switching levels, and for ease of identification we could name them VID, AUDL and AUDR, respectively.

By defining the switching levels we’ve told the system controller it has three sets of signals to treat as separate groups. Next, we have to tell the controller where the signals for each level physically enter and exit the router hardware, i.e., which switching frame of the router system is carrying the signal, and whether or not the switching level contains multiple component signals, such as an RGB video signal. This is done by defining the components of the switching level in the controller configuration file. PESA’s control system requires that every switching level be tied to at least one component.

When configuring the router system for our example facility we would create a component entry that identifies, by IP address of the Matrix Frame Controller card, the Cheetah video frame as the physical router device for signals assigned to the VID switching level. Likewise, we would create a unique component entry for each audio switching level that identifies the DRS audio router, by IP address, as the physical router for signals assigned to switching levels AUDL and AUDR.

Sources, or source groups, are created in the controller configuration file by associating signals from one or more switching levels grouped under a common name and switched as a single entity. The source group entry allows you to specify the physical input to the router that you wish to associate with each switching level defined for the source. It is quite common for the same physical input to be used in multiple source definitions.


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We previously introduced a receiver named NET1 that provides a video signal and two audio signals used as inputs (sources) to the router. Let’s assume we physically connect the video output of the receiver to the Cheetah video router as input #1, and the left and right audio signals to the DRS audio router as audio inputs #1 and #2, respectively.

Through controller configuration, we can add a source group entry that creates a router source by the name of NET1 and define that whenever the source named NET1 is selected at a router control panel:

• Physical input #1 to the Cheetah video router is the selected source signal for the VID switching level.

• Physical input #1 to the DRS audio router is the selected source signal for switching level AUDL.

• Physical input #2 to the DRS router is the selected source signal for switching level AUDR.

Destinations, or destination groups, are also configured during creation of the controller configuration file, and define the router outputs just as sources define the router inputs.

Our example destination device is a recorder named VTR1 that requires a video signal and two audio signals derived from outputs (destinations) of the router. Let’s assume we physically connect the video input cable of the recorder to the Cheetah video router at output #1, and the left and right audio inputs to the DRS audio router at audio outputs #1 and #2, respectively.

Through controller configuration, we can add a destination group entry that creates a router destination by the name of VTR1 and define that whenever VTR1 is selected as a destination at a router control panel:

• Physical output #1 from the Cheetah video router is the selected destination for the source signal selected on switching level VID.

• Physical output #1 from the DRS audio router is the selected destination for the source signal selected on switching level AUDL.

• Physical output #2 from the DRS router is the selected destination for the source signal selected on switching level AUDR.

By defining and associating various router I/O signals with source and destination groups you can easily configure system control panels to access and switch multiple signals in a single operation. The Touch 72 panel also gives you the ability to switch individual signals of a source or destination group as a breakaway operation.

4.9 SWITCHING METHODS 4.9.1 ALL LEVELS SWITCH

All-Levels or Audio-Follow-Video (AFV) is the power-on default switching method for the Touch 72 panel, and is the active switching method when the status message All Levels is displayed on the Level display line of the touch screen or when none of the pushbutton keys assigned to a level are lit. When an AFV switch is performed, signals on all switching levels defined for the selected source are switched simultaneously to all switching levels defined for the selected destination.


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Using devices NET1 and VTR1 introduced in Paragraph 4.8 for this example, with an AFV switch whenever we select the destination button on a Touch 72 panel assigned to VTR1, and specify NET1 as the source selection to route to the destination, we will route signals assigned to all switching levels defined for NET1 to physical outputs defined for switching levels of VTR1. The actual switches would be:

• Video signal present at physical input #1 to the Cheetah router is routed to output #1 from the video router through switching level VID.

• Audio signal present at input #1 to the DRS audio router is routed to physical output #1 from the DRS audio router through switching level AUDL.

• Audio signal present at input #2 to the DRS audio router is routed to output #2 from the DRS audio router through switching level AUDR.

4.9.2 BREAKAWAY SWITCH

A Breakaway switch allows you to selectively choose specific sources for each switching level defined for the destination.

Again, using devices NET1 and VTR1 from previous examples, let’s assume that we are recording a program on VTR1 with the video signal originating from receiver NET1, but we’d like to use the audio track from a local audio recorder. For this example, stereo audio signals from the recorder enter the DRS audio router at physical inputs 3 and 4, and we’ve created a source group, REC1, that defines input 3 as the signal source for switching level AUDL and input 4 as the signal source for switching level AUDR.

Using a breakaway switch we can select NET1 as the source for switching level 1 (VID) and REC1 as the source for switching levels 2 and 3 (AUDL and AUDR). By doing so we specify that the source selected for switching levels 2 and 3 be different from the source selected for switching level 1, and thus place the sources for destination VTR1 in a breakaway condition.

4.10 SWITCHING MODES 4.10.1 DIRECT TAKE SWITCHING MODE

Direct Take is the power-on default mode for the Touch 72 panel, and is the active mode of the panel when the Direct Take button on the touch screen is highlighted. When Direct Take is active, anytime you press a pushbutton assigned to a source group, the input signals on the selected switching levels for that source are routed immediately to the currently selected destination outputs. If the status message All Levels is displayed on the Level display line of the touch screen or if none of the pushbutton keys assigned to a level are lit (all-levels mode), source signals from all switching levels defined for the source group are routed to the destination group outputs.

4.10.2 PRESET SWITCHING MODE

Preset mode allows you to pre-define sources for an all-levels or breakaway switch on the selected destination, but not initiate the switch until you press the TAKE button. Preset is the active switching mode of the panel when the Select Preset button on the touch screen is highlighted or when a pushbutton key assigned as a Select Preset control key is lit. When Preset mode is active, pressing a pushbutton assigned to a source selects its source group as the preset and the source group name is displayed on the Preset line of the touch screen display. Pressing the TAKE button when a preset is selected causes the currently active source and the preset source to toggle on the destination, and the previously active source name is displayed on the Preset display line. As long as Preset mode is active, pressing a source key selects that source as the preset, but does not directly take the switch.


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4.11 STATUS AND TALLY FUNCTIONS

All active Touch 72 pushbuttons are backlit for ease of viewing in low-light environments and color-keyed to indicate the type of panel function it controls. In order to be active on the panel, a key must be assigned a function through the panel key list associated to the Touch 72 panel. Any pushbuttons that are not assigned a function are not backlit, thus providing a visual display of pushbutton status for the current panel configuration. Currently selected pushbuttons illuminate brightly and provide a visual indication of the status and operating mode of the channel or panel. Visual status and tally functions are discussed in the following paragraphs:

4.11.1 DESTINATION STATUS

The destination group name displayed on the Destination line of the touch screen display indicates the currently selected destination group controlled by the panel. If a pushbutton key is assigned to the active destination on the currently displayed page, that pushbutton will also be lit to indicate the destination status.

4.11.2 SOURCE AND LEVEL STATUS

The source group name displayed on the Source line of the touch screen display indicates the currently selected source group routed to the destination group controlled by the panel according to the following criteria:

• If All Levels is displayed as the switching level selection, the Source line displays the source group routed to the destination on the Status Level defined for the panel. If a pound sign (#) appears next to the source name, it indicates the destination is in breakaway mode and at least one of the lower ranking switching levels authorized for the panel is switched to a source other than the displayed source

• If any level, other than All Levels is displayed as the level selection, the Source line displays the source routed to the destination on the switching level shown.

• If multiple switching levels (but not all switching levels) are selected from either the touch screen Level Select menu or panel keys assigned to select a level, the Level line of the screen displays the level name of the highest ranking level of all the selected levels and the Source line displays the source routed to the destination on the displayed level. If a pound sign (#) appears next to the source name, it indicates a destination breakaway condition and at least one switching level of lower ranking than the displayed level is switched to a source other than the displayed source.

• If a panel key on the active key page is assigned to the source currently shown on the Source line of the display, that pushbutton will also indicate the source status by one of the following methods:

• Panel Key Illuminated Solid (not blinking)

The current destination’s status matches the source assigned to the panel key for all levels.

• Panel Key Blinking

The current status matches the source assigned to the data key for the default Status Level; however, there is at least one lower ranking switching level whose status does not match the key’s source.

• No Panel Key Illuminated

The displayed source does not match the source assigned to any panel key on the currently active key page.


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4.12 CONTROL PANEL OPERATION PESA routers are destination oriented, meaning that switches are made by first selecting the destination group you want the panel to control and then selecting the source group you want to route to the destination outputs. Default operation for a Touch 72 panel on power-up or reset is All Levels and Direct Take.

4.12.1 PERFORMING A DIRECT TAKE, ALL-LEVELS SWITCH

• Verify that the message All Levels is displayed by the touch screen status display.

• Press the pushbutton key assigned to the destination group you want the panel to control, if different from the currently active destination. The destination key will light.

• Press the source key corresponding to the source group you want to route to the destination selected in the previous step. When a source is selected, the pushbutton lights and the switch occurs immediately.

4.12.2 DIRECT TAKE, BREAKAWAY SWITCHING

A breakaway switch allows you to switch source signals defined for one or more specific switching levels of a selected source group to the output channels defined for the corresponding switching levels of a selected destination group.

• Press the destination key if you want to change the destination group the panel is controlling. The destination key will light.

• Press the icons on the Level Select touch screen menu or press the panel key(s) assigned to the levels on which you want to perform a breakaway switch. You may select any number of switching levels for the breakaway switch. The selected level(s) are indicated by highlighted level select icons on the touch screen Level Select menu or lit keys on the panel. The level shown on the Level line of the touch screen status display indicates the highest ranking of the selected levels.

• Press the panel key corresponding to the source group you want for the breakaway switch on the selected switching level(s) to the destination selected in a previous step.

• When you select a source key, input signals defined through the selected source group are routed to destination outputs on only the switching levels defined for the breakaway switch. When a source is selected, the pushbutton lights and the switch immediately occurs.

4.12.3 PERFORMING A PRESET SWITCH

Preset switching mode is active when the Select Preset button is highlighted on the touch screen or a panel key assigned the Select Preset control function is illuminated – and remains the active mode of the panel until a different mode is selected. Preset may be used for All Levels or Breakaway switches and allows you to pre-define a switch operation and execute the switch, when needed, by pressing the TAKE button. Follow steps below to perform a breakaway switch:

• Press the destination key if you want to change the destination group the panel is controlling. The destination key will light.

• Press the Select Preset button on the touch screen or a panel key assigned the Select Preset control function.


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• Following procedures introduced in Paragraphs 4.12.1 and 4.12.2 to select sources for an All Levels or Breakaway switch, use the panel keys to define the source you wish to route to the selected destination on the selected switching level(s) when the preset switch is initiated. The selected source is displayed on the Preset line of the touch screen display.

• Press the TAKE pushbutton on the touch screen display or a panel key assigned the Take function to immediately perform the preset switch.

When a preset switch is completed, and Preset is still the active mode of the panel, the destination status prior to the switch is queued as the next preset source. You may use preset mode as a toggle function, allowing you to return to the previous status of the channel, until a new preset switch is defined, or preset mode is cancelled.

• Preset mode is cancelled when the Direct Take mode of operation is selected.

4.13 APPLYING DESTINATION PROTECT OR LOCK Applying protection to a destination prevents another user or an accidental key press from switching the current source selection. The destination lock/protect button on the touch screen, or any panel key assigned to the lock/protect function, is used to apply destination protection, and it also provides a visual status of the current protection status of the selected destination.

There are two protection methods available:

• Destination PROTECT – A momentary press of the Protect/Lock button places the currently selected destination in “Protect” mode, whereby the protected destination can still be switched by the panel which originally placed the destination in “Protect” mode, but is “Locked” to all other panels and users. When the destination is in Protect mode, the Protect/Lock button is steadily illuminated. Pressing the Protect/Lock key toggles the protect mode of the selected destination.

• Destination LOCK – Pressing the Protect/Lock button a second time places the currently selected destination in “Lock” mode. In Lock mode the selected destination is “Locked” for all users and can not be switched to a different source by any panel or other user without first unlocking the selected destination.

Pressing the Protect/Lock key toggles the protect mode of the selected destination between unlocked, protect and lock.

4.14 ADJUSTING PUSHBUTTON KEY BACKLIGHT INTENSITY The Touch 72 panel provides a menu function that allows you to select the intensity of the pushbutton key backlight as follows:

• Press the Menu button on the touch display home screen.

• Press the Back Light button.

• Press the button for the desired backlight intensity as shown here.

• Press the “home” button to return to the home display screen, or the arrow button to return to the previous menu page.


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Chapter 5 In the Event of Difficulty

5.1 CUSTOMER SERVICE If you have any questions or problems with your Touch 72 Remote Control Panel, contact PESA’s Customer Service Department:

By E-Mail – [email protected]

By Phone – 256-726-9222 (24/7)

5.2 PERIODIC MAINTENANCE No periodic maintenance is required.

5.3 PESA SERVICE If you are experiencing any difficulty with the Touch 72 Panel, please contact PESA’s Service Department. Skilled technicians are available to assist you 24 hours a day, every day of the year.

5.4 REPAIR Before attempting to repair this equipment, please consult your warranty documents and PESA’s Customer Service Department. Unauthorized repairs may void your warranty.

PC boards in this equipment contain Surface Mount Technology (SMT) components. Special tools and skills are required to replace these components without causing damage to adjacent areas.

Failure to consult with Customer Service before attempting to repair these boards may void your warranty.

5.5 REPLACEMENT PARTS Only parts of the highest quality are used in the design and manufacture of your PESA equipment. If the inherent stability and reliability are to be maintained, replacement parts must be of the same high quality. Please consult our Customer Service Department before installing any parts not purchased from PESA.

5.6 FACTORY SERVICE Before returning any equipment to PESA for service or repair, please contact our Customer Service Department for an RMA number.

mailto:[email protected]

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