systems design programme 2011/12 dr. bok shung hwee dept of industrial & system engineering...
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Systems Design Programme2011/12
Dr. Bok Shung Hwee
Dept of Industrial & System Engineering
Student Briefing,12 Aug 1400h EA-06-02
Systems Design Project
Module offered as part of the B.Eng (ISE) degree
requirement
Students are in 3rd and 4th year standing; equipped with
skills and knowledge to solve complex systems
problem; time to apply
Students work in groups on an actual industrial
problem sponsored by a company over 2 semesters;
more like the real world.
Our Objectives Apply knowledge learnt in the classroom to solving an
actual industrial problem – real world problem solving
Study, formulate and analyze an actual industrial
problem with the goal of recommending a design
solution that is practical
Appreciate intangible attributes via teamwork and
practical experience in a real world environment
Learn to communicate by setting and managing
expectations with the client company through your oral
and written skills
Company Involvement
• Identify the needs or opportunities
• Have a session with the student group to discuss on the possible scope of the project which can be reasonably completed within 9 months (about 200 hours per student)
• Identify a liaison who is able to provide group guidance, operations and economic information, and plant access. This person will most likely interact with group members in the subsequent follow-ups
• Participate in providing feedback on the students' work
• $2000 per project to cover administrative overhead
• Industry Profile
Benefits to Companies
• You may bring fresh perspective or “out-of-box” thinking to old industrial problems
• Possibility of developing novel solutions which are implementable or at least “show the way” to companies
• Documentation of the study, complete with the problem, possible solutions and recommendation will be provided
• You are therefore the Consultant and Problem Solver in Handling Information, Uncertainty, Providing Insights and Good Outcomes That Have Persuaded the Company and Your Department.
The Process - Timeline
• August– Form Team– Meet with Company Next Week or After (Latest)– Settle the Initials– Start to Understand and Define the problem
• September– Discuss & Submit Proposal or Proposition (might need to
present)– 1st Lecture on Case Study Development by Prof Gong on
Friday, 2 Sep 2011
• January– Interim presentation to company & Examiner– Case Study Proposal, Review & Feedback
• February– 2nd Lecture on Case Study Development on 3 Feb 2012
• April– Final Report, Final Presentation to examiner and to company– Final Case Study/Teaching Note – Poster Exhibition
(need to have separate presentation)• Time Management is Crucial
The Process - Timeline
Study Steps
• Problem Understanding– Process Mapping– Data Collection to show where the company is
• A good data presentation is important
– Identify bottleneck and potential for improvement
• Problem Definition– Scope– Understand company needs and try to satisfy their
requirement– Keep company and supervisors constantly in the loop.
Why? Provide progress report.
Study Steps
• Model Building– Find the most suitable model (objective)– Proper assumption (validate or involve users)– Not necessary sophisticated model
• Analysis– Statistical analysis– Intuition is the most important– Collect sufficient and meaningful data– is the mean not the goal– Verification is important
• Recommendation– Qualitative and Quantitative– Present the results in layman language
Deliverables Progress ReportNo. Activity Status Due Date
1 Problem identificationObservation trips to KDreading past studies on KD trafficIdentifying the roots of problem with supervisors and Jason
DoneDoneDone
27th Sep 2011
2 Proposing solutionsRanking and choosing problems to solveBrainstorming solutionsIdentifying methods and solutions
DoneDoneDone
4th Oct 20119th Oct 201116th Oct 2011
3 Data collection & analysisMaking data collection planData collectionData Analysis
In progressNot startedNot started
23rd Oct 2011Dec 2011Dec 2011
4 Interim presentation Not started Dec 2011
5 System evaluation Not started Jan-Feb 2011
6 Solution evaluations & verification Not started Feb-Apr2011
7. Final presentation Not started Apr 2011
Interaction• Dress code and Deportment • Update frequently on the progress
– Prepare a progress report• Keep your supervisor in the loop• Be punctual• Do proper planning before collecting data
– Reduce chances of over-collecting the data, or recollecting of data– Some companies might want a lot of data
• Discuss with supervisor before committing to scope of the problems (or change the scope of the problem)
• Minute down the meeting, and send the minute back to the company for them to see if you have correctly capture the points mentioned during the meeting
• Good attitude• Speak in the company’s language • Work as a Team with a united understanding• Learn to Handle Inherent and Induced Uncertainty, Awareness Helps
Evaluation Criteria
• Preliminary Examination (10%)• Final Examination (90%)
– The final assessment of your project includes the following items:
– working attitude (25%; awarded by supervisor/s; feedback from company will be solicited and taken into consideration )
– project execution and achievement (25%; feedback from company will be solicited and taken into consideration)
– report writing and case study development (10%+10%)– final oral presentation (10%) – everyone needs to present– Poster (5%) – Peer Evaluation (5%)
Peer Review
• You must complete an evaluation form (to be downloaded from ISE’s website) to evaluate yourself and your team members so as to ascertain your personal– contributions and your team members’ contributions to the
project. Do not discuss your evaluation with your team members prior to submitting the form.
• The form must be completed in confidence and submitted personally to the supervisor/s at the end of your final oral presentation.
• Details of your form would be kept confidential although the supervisor/s may discuss general observations and recommendations with you and your team members.
Group Efficiency
Time
Immature Group- Forming
* confusion* uncertainty* assessingsituation* testing groundrules* feeling outothers* defining goals* getting acquainted* establishingrules
Fractionated Group
- Storming
Sharing Group- Norming
Effective Group- Performing
Disbanding Group
- Adjourning
* disagreementover rules* struggle forleadership* tension* hostility* cliqueformation
* consensus* leadershipaccepted* trustestablished* standards set* new stable rules* co-operation
* successful performance* flexible task roles* openness
* helpfulness* delusion,
desillusion, acceptance
* disagreement* anxiety aboutseparation andending* positive feeling towardsleader* sadness* self-evaluation
Stages of Team Development Cycle
Adapted from Tuckman (1965), Katzenbach & Smith (1993), Montebello (1994) and Jassawal & Sashittal (1999)
Source: http://www.tuta.hut.fi/studies/Courses_and_schedules/Tps/TU-53.300/ob&km_Stina_031002.ppt
Note: there are many other models which explain team development cycle.
SDP Reflections• The Outcome:
– Did you apply what you learned in ISE so far (if possible)?– Did you learn some new subject-matter knowledge? – Did you solve a real world problem?
• The Process:– Did you learn how to work in a team (i.e. fellow members,
supervisors, clients)?– Did you learn how to manage a project?– New Contacts, New Friends
• The Experience:– Did you write and present well?– Your Thoughts and Feelings
IQ
EQ
AQ
Take an Industrial Engineering approach
• Be super-focused, Be super-efficient– Do not do things which you can’t write into your report (but this is
not easy to achieve)
• Apply process-control principle– If the process of the project is in control, then the outcome of
project is in control– If the process is not in control, then the outcome is uncertain.– What is a in-control project process?
• Meet your supervisors/company regularly, – manage their expectations– Get them to be on your side
• Constantly writing/presenting– You only know what you wrote
Others
• Meet your supervisors and set the time to meet company ASAP.
SDP Group and Project Allocation_AY1112Grp
Company Project Title Company‘s Supervisor Group Members Supervisors
1SATS Airport Services
Implement and optimize processes in Fresh Food Distribution Centre in Perishables Handling Centre setting.
Ms. Winnie Pang65418377; [email protected]
Boey Zhi Ren, Dong Huijun, Rudy Hendra Saleh, Yeap Shi Yi, Zhang Weiliang
Dr. Adam Ng & Dr. Teo Kwong Meng
2SATS Airport Services
Introduction of One-Stop Cargo Acceptance Concept for SATS Export Airfreight Terminals (AFTs) 3, 4 and 5
Mr. Lucas Lin65413929; [email protected]
Fu Xiangshan, Krishnamachari Kiran, Liu Yulong, Tan Ri Wei Lucas, Yeo Eng Keat
Dr. Adam Ng & Dr. Teo Kwong Meng
3 IBMImprove and streamline warehouse process for greater efficiency
Chong Shang Kai64184281; [email protected]
Huang Zhenyu, Song Zhixing, Xu Xiaofan, Yang Jiaxi, Yeo Joon Ming
A/Prof. Lee Loo Hay & Dr. Boray Huang
4 IBMHardware Appliances Failure Analysis Tracking System
Ben Sung66037524; [email protected]
Chen Wei’an, Png Chang Liang, Wu Jiaqi, Xu Nan, Zhang Xing
A/Prof. Lee Loo Hay & Dr. Boray Huang
5 IBM High End Project Bridge Mr. Ma Ming66037582; [email protected]
Chan Jing Hua Gabriel, Lim Junming, Loy Jue Ying, Tay Guo Hao, Wong Daquan
A/Prof. Lee Loo Hay & A/Prof. Ng Szu Hui
6Khoo Teck Puat Hospital
Job Despatch and Tracking System for Portering and Transport Department
Ms Jolia Low92292060; [email protected]
Chua Jiajun Anthony, Ethan Wu Ying Tang, Low Ching Wing, Lui Lok Yiu
Prof Tang LC & Dr. Ng Kien Ming
7Keppel FELS Limited
Optimization of the Blasting Halls Mr. Andy Ng68638918; [email protected]
Chua Xin Qian, Fan Siyu, Gan Wei Ming, Shao Xuna, Zheng Qingyu
Dr. Teo Kwong Meng & Dr. Michel Cardin
8Keppel FELS Limited
Improvement of the materials flow inside NC (Cutting) Shop in throughput and efficiency
Mr. Andy Ng68638918; [email protected]
Liang Shiyuan, Liu Xiang, Ruan Wenbo, Shan Qi, Shao Chen
A/Prof. Aaron Chia & Dr. Ng Kien Ming
updated 2 Aug 2011
Grp
Company Project Title Company‘s Supervisor Group Members Supervisors
9Keppel FELS Limited
Panel Line Manpower Optimization Mr. Andy Ng68638918; [email protected]
Cheryl Margarita Korintus, Christian Indra Kusuma, Goh Chuan Ching, Lenora Gunawan, Valerie Djie
A/Prof. Aaron Chia & Dr. Ng Kien Ming
10
Keppel Offshore and Marine Technology Centre
Item tracking system
Quek Choon Kiat 65915534; [email protected]
Saranya Seetharaman, Sun Qifang, Vivi Sanjaya, Xue Yuan, Yu Yuan
A/Prof Lee LH & A/Prof. Poh Kim Leng
11JTC Corporation
Cluster Industrial Complex with Megahoist System
Aloysius Handono68833138, [email protected]
Ning Chao, Ying Weng Hong Clement, Zhou Bin, Hu Wenjun
Dr. Adam Ng & Dr. Chen Nan
12Global Foundries
Multivariate control on Electrical parameters
Mr Lee Khoon [email protected]
Anna Heng Xiao Yuan, Chai Jorene, Nie Tongxin, Ong Yu Heng
Prof. Tang Loon Ching & A/Prof. Ng Sze Hui
13Pepper + Fuchs (Mfg) Pte. Ltd.
Work instruction improvement Mr. Alexander Ecsedi 67799091 ext [email protected]
Heng Zhongwei, Phyu Phyu Thinn, Vaishali, Yeo Han Liang
Prof. Tang Loon Ching & Prof Gong Dah-Chuan
14National University Hospital
ED roster OR study Quek Jasmine67726212; [email protected]
Chua Yuan Shen, Li Zirui, Meng Yue, Zheng Long, Zhou Xuan
A/Prof. Chew Ek Peng & Dr. Boray Huang
15Singapore General Hospital
Effective scheduling of pre-consultation examination/s to reduce time spent in SGH by patients spend
Mr. Geoffrey Gui Kah Tack63266082; [email protected]
Somasundaram Sankar, Han Chengwei, Jin Can, Pang Danyang, Wang Lei
A/Prof. Chew Ek Peng & Dr. Boray Huang
16Cummins Diesel Sales Corporation
Warehouse process improvement and LEAN Implementation (Cont’d)
Sriram Parameswaran 66613585; 96535766; [email protected]
Angel Astaman, Chay Yu Wei, Theresia Gladies Novena, Wang Huan
A/Prof. Poh Kim Leng & Dr. Kim Sujin
SDP Group and Project Allocation_AY1112
updated 10 Aug 2011
Making Appointment
• Your Company and your supervisors appointment time first priority
• My priority is lesser
Q & A