Symantec Mobile Encryption for iOS

User's Guide

The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Version 2.0.0. Last updated: January 2013.

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Contents

About Symantec Mobile Encryption for iOS

Overview 1

Important Terms 2

Available User Assistance 2

Technical Support 3

Contacting Technical Support 3

Licensing and registration 4

Customer service 4

Support agreement resources 5

Installing Symantec Mobile Encryption for iOS 7

System Requirements 7

Installing Symantec Mobile Encryption on Your Device 7

Manually Configuring Your Device without a Proxy Server 8

Manually Configuring Your Device with a Proxy Server 9

Automatically Configuring Your Device with a Configuration File 10

About Key Modes 10

Upgrading from PGP Viewer for iOS 11

Re-enrolling to a Symantec Encryption Management Server 11

Uninstalling Symantec Mobile Encryption 12

Using Symantec Mobile Encryption for iOS 13

About Encrypted Messages 13

Opening PGP-EML Messages 14

Opening PGP/MIME and PGP Partitioned text/HTML Messages 14

Opening PGP Partitioned text/plain Messages 15

Verifying Signatures 15

About Attachments 15

Opening Attachments 16

About Sending Messages 17

Replying to Messages 17

Sending New Encrypted Messages 18

Forwarding Messages 18

How Messages are Processed if Keys are Not Found 19

Viewing Sent Messages 19

Working with Saved Draft Messages 19

Using the Clipboard to Decrypt Text 20

About Keys 20

Importing Keys 20

Viewing or Deleting Users' Keys 21

Settings 23

Clearing Caches 23

Working with Server Settings 23

Retrieving the Latest Policy from the Server 24

ii Contents

Turning Signature Verification On or Off 24

Turning Message Signing On or Off 24

Viewing the Help, License, or Version Information 25

1 About Symantec Mobile Encryption for iOS Symantec Mobile Encryption for iOS allows you to send and receive encrypted email from devices running Apple iOS software. You can create new encrypted messages, reply/reply all/forward encrypted messages received, or forward encrypted messages with or without attachments.

If you have been using PGP Viewer version 1.x, you can upgrade to this version of Symantec Mobile Encryption.

Symantec Mobile Encryption requires a managed account on a Symantec Encryption Management Server with the LDAP Directory Synchronization feature enabled. If you do not have an account on the server, an account is created for you when you enroll.

The Symantec Mobile Encryption for iOS User's Guide explains how to use Symantec Mobile Encryption for iOS on your mobile device.

Note: If you are connecting to a PGP Universal Server version 3.2, you are only able to decrypt messages. To take full advantage of the features of Symantec Mobile Encryption for iOS, including encrypted replies, you must be connecting to the latest server (Symantec Encryption Management Server version 3.3) with mobile encryption enabled. Contact your administrator for more information of capabilities you get from this application.

In This Chapter

Overview ...........................................................................................................................1

Important Terms .............................................................................................................2

Available User Assistance ..............................................................................................2

Technical Support ...........................................................................................................3

Overview The following is the list of general things you need to do to use Symantec Mobile Encryption for iOS:

1 Configure the email client on your device to receive email from the account managed by your organization's Symantec Encryption Management Server. This is outside the scope of this document. Contact your organization's administrator or IT staff for information about the email account managed by your organization's Symantec Encryption Management Server.

2 Install and configure Symantec Mobile Encryption for iOS on your iOS device. This information is covered in this document. Contact your administrator for information specific to your organization.

3 Open, decrypt, and read encrypted messages in your email client using Symantec Mobile Encryption for iOS. This information is also covered in this document.

2 About Symantec Mobile Encryption for iOS

Important Terms

4 Reply to encrypted messages or send new encrypted messages using Symantec Mobile Encryption for iOS. This information is also covered in this document.

See Installing Symantec Mobile Encryption for iOS (on page 7)

See Using Symantec Mobile Encryption for iOS (on page 13)

Important Terms Understanding the following terms makes it easier to use Symantec Mobile Encryption:

Symantec Mobile Encryption for iOS: A software product from Symantec Corporation that encrypts, decrypts, verifies, and displays PGP-encrypted messages and attachments from a Symantec Encryption Management Server-managed account on an iOS device.

iOS device: A device from Apple that runs the iOS mobile operating system. For example, the iPhone and iPad are iOS devices.

PGP-encrypted message: An email message (and attachments) that has been encrypted by a Symantec encryption application.

Symantec Encryption Management Server: A software/hardware product from Symantec Corporation used for configuration and management of Symantec encryption applications. You must have an email account on a Symantec Encryption Management Server with the LDAP Directory Synchronization feature enabled to use Symantec Mobile Encryption for iOS.

encrypt: To scramble data so that it is unreadable.

decrypt: To take encrypted data and make it readable again.

enrollment: A process that establishes a relationship between a Symantec Encryption Management Server and client software, such as Symantec Mobile Encryption for iOS. This can be done for Symantec Mobile Encryption for iOS automatically using a configuration file or manually by entering the required configuration information.

LDAP Directory Synchronization: a feature of Symantec Encryption Management Server that lets your Symantec Encryption Management Server query your organization's LDAP directory server (a Microsoft Active Directory server, for example), thus accessing existing information about configured users, including their authentication credentials.

Available User Assistance Information about Symantec Mobile Encryption for iOS is available from several sources:

Symantec Mobile Encryption for iOS on-device help is available from within the application itself. To view the on-device help, open Symantec Mobile Encryption for iOS, then tap Help.

3 About Symantec Mobile Encryption for iOS Technical Support

Symantec Mobile Encryption for iOS Release Notes are available from the Symantec Product Page (http://www.symantec.com/business/support/index?page=products) under "Mobile Email Encryption." The release notes include the latest information available about the current release of Symantec Mobile Encryption for iOS.

Symantec Mobile Encryption for iOS User's Guide is also available on the Symantec PGP Product Page http