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  • Symantec Enterprise Vault

    Upgrading to Enterprise Vault 11.0.1

  • Symantec Enterprise Vault: Upgrading to EnterpriseVault 11.0.1

    The software described in this book is furnished under a license agreement and may be usedonly in accordance with the terms of the agreement.

    Last updated: 2014-11-24.

    Legal NoticeCopyright 2014 Symantec Corporation. All rights reserved.

    Symantec, the Symantec Logo, the Checkmark Logo, Enterprise Vault, Compliance Accelerator,and Discovery Accelerator are trademarks or registered trademarks of Symantec Corporationor its affiliates in the U.S. and other countries. Other names may be trademarks of theirrespective owners.

    This Symantec product may contain third party software for which Symantec is required toprovide attribution to the third party ("Third Party Programs"). Some of the Third Party Programsare available under open source or free software licenses. The License Agreementaccompanying the Software does not alter any rights or obligations you may have under thoseopen source or free software licenses. Please see the Third Party Software file accompanyingthis Symantec product for more information on the Third Party Programs.

    The product described in this document is distributed under licenses restricting its use, copying,distribution, and decompilation/reverse engineering. No part of this document may bereproduced in any form by any means without prior written authorization of SymantecCorporation and its licensors, if any.

    THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIEDCONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIEDWARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE ORNON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCHDISCLAIMERSAREHELD TOBE LEGALLY INVALID. SYMANTECCORPORATIONSHALLNOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTIONWITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THEINFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGEWITHOUT NOTICE.

    The Licensed Software and Documentation are deemed to be commercial computer softwareas defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, et seq."Commercial Computer Software and Commercial Computer Software Documentation," asapplicable, and any successor regulations, whether delivered by Symantec as on premisesor hosted services. Any use, modification, reproduction release, performance, display ordisclosure of the Licensed Software and Documentation by the U.S. Government shall besolely in accordance with the terms of this Agreement.

    Symantec Corporation350 Ellis Street, Mountain View, CA 94043

  • http://www.symantec.com

    http://www.symantec.com

  • Technical SupportSymantec Technical Support maintains support centers globally. Technical Supportsprimary role is to help you resolve specific problems with a Symantec product. TheTechnical Support group also creates content for our online Knowledge Base. TheTechnical Support group works collaboratively with the other functional areas withinSymantec to answer your questions in a timely fashion. For example, the TechnicalSupport group works with Product Engineering and Symantec Security Responseto provide alerting services and virus definition updates.

    Symantecs support offerings include the following:

    A range of support options that give you the flexibility to select the right amountof service for any size organization

    Telephone and/or web-based support that provides rapid response andup-to-the-minute information

    Upgrade assurance that delivers software upgrades

    Global support purchased on a regional business hours or 24 hours a day, 7days a week basis

    Premium service offerings that include Account Management Services

    For information about Symantecs support offerings, you can visit our website atthe following URL:

    www.symantec.com/business/support/

    All support services will be delivered in accordance with your support agreementand the then-current enterprise technical support policy.

    Contacting Technical SupportCustomers with a current support agreement may access Technical Supportinformation at the following URL:

    www.symantec.com/business/support/

    Before contacting Technical Support, make sure you have satisfied the systemrequirements that are listed in your product documentation. Also, you should be atthe computer on which the problem occurred, in case it is necessary to replicatethe problem.

    When you contact Technical Support, please have the following informationavailable:

    Product release level

    Hardware information

    http://www.symantec.com/business/support/http://www.symantec.com/business/support/

  • Available memory, disk space, and NIC information

    Operating system

    Version and patch level

    Network topology

    Router, gateway, and IP address information

    Problem description:

    Error messages and log files

    Troubleshooting that was performed before contacting Symantec

    Recent software configuration changes and network changes

    Licensing and registrationIf your Symantec product requires registration or a license key, access our TechnicalSupport web page at the following URL:

    www.symantec.com/business/support/

    Customer serviceCustomer service information is available at the following URL:

    www.symantec.com/business/support/

    Customer Service is available to assist with non-technical questions, such as thefollowing types of issues:

    Questions regarding product licensing or serialization

    Product registration updates, such as address or name changes

    General product information (features, language availability, local dealers)

    Latest information about product updates and upgrades

    Information about upgrade assurance and support contracts

    Information about the Symantec Buying Programs

    Advice about Symantec's technical support options

    Nontechnical presales questions

    Issues that are related to CD-ROMs, DVDs, or manuals

    http://www.symantec.com/business/support/http://www.symantec.com/business/support/

  • Support agreement resourcesIf you want to contact Symantec regarding an existing support agreement, pleasecontact the support agreement administration team for your region as follows:

    [email protected] and Japan

    [email protected], Middle-East, and Africa

    [email protected] America and Latin America

    mailto:[email protected]:[email protected]:[email protected]

  • Technical Support ............................................................................................... 4

    Chapter 1 About this guide .................................................................. 13Introducing this guide .................................................................... 13Where to get more information about Enterprise Vault .......................... 13

    How To articles on the Symantec Support website ....................... 15Enterprise Vault training modules ............................................... 16

    Comment on the documentation ...................................................... 16

    Chapter 2 Before you begin ................................................................. 18Server upgrade paths .................................................................... 18Documentation ............................................................................ 19

    Chapter 3 Points to note when upgrading from EnterpriseVault 10.0 ....................................................................... 20

    About this chapter ........................................................................ 21Order of upgrade in an environment with Compliance Accelerator or

    Discovery Accelerator ............................................................. 21Admin service TEMP folder security checks ....................................... 22Clearwell compatibility with Enterprise Vault ....................................... 23Enabling fast browsing for Enterprise Vault Search .............................. 23Changes to storage queues ............................................................ 24Exchange Server 2013 support ....................................................... 24Support for Outlook 2013 SP1 on the Enterprise Vault server ................ 25Enterprise Vault 10.0 original release server hotfix required to support

    the Outlook Add-In .................................................................. 25Assigning the required permissions to the Vault Service account ............ 26Requirements for upgrading the Enterprise Vault databases .................. 26

    Directory database upgrade requirements ................................... 27Changes to best practice settings .................................................... 27Changes to index roll-over ............................................................. 28Changes to support FSA targets without Administrator privileges for

    the Vault Service account ......................................................... 28

    Contents

  • About upgrading FSA targets that run a Server Core installation ofWindows .............................................................................. 30

    Default File Blocking location is no longer supported ............................ 30Changes to retention category settings for the deletion of archived

    items ................................................................................... 31File System Archiving of files under Dynamic A