syllabus - nagpur university
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Rashtrasant TukAdoji Maharaj Nagpur University, Nagpur
Syllabus
With Credit Based Semester System
Post Graduate Diploma
in
Travel and Tourism
Faculty of Humanities
2020 - 2021
RASHTRASANT TUKADOJI MAHARAJ NAGPUR UNIVERSITY, NAGPUR
Direction No. 63 of 2016
DIRECTION GOVERNING THE EXAMINATION LEADING TO THE POST
GRADUATE DIPLOMA IN TRAVEL AND TOURISM (PGDTT) (CREDIT BASE
SEMISTER PATTERN) FACULTY OF SOCIAL SCIENCE
(Issued under section 14(8) of the Maharashtra University Act 1994)
WHEREAS, Maharashtra University act No. xxxv of 1994 has come into force with
effect from 22nd
July 1994 and has been amended from time to time,
AND
WHERAS, the University Grants Commission, New Delhi vide letter no. D.O. No. F-
2/2008/(XI Plan), Dated 31st January 2008 regarding new initiatives under the XI Plan-
Academic reforms in the University has suggested for improving quality of higher
education and to initiate the Academic reform at the earliest.
AND
WHEREAS, faculty of Social Science act its meeting held on 20.7.2016 and 27.7.2016
has decided to update the existing syllabus for award of the degree of POST
GRADUATE DIPLOMA IN TRAVEL AND TOURISM (PGDTT) commensurate
with the curricula existing in the various universities in India and with a view to include
the latest trends in the Social Science stream as well as to design it to suit to the needs of
the industries and corporate houses
AND
WHEREAS, Special Task Committee in the Faculty of Social Science in their meeting
held on 4.3.2016 and 5.4.2016 prepared the Syllabus Scheme of Credit Based Semester
pattern for conduct of the POST GRADUATE DIPLOMA IN TRAVEL AND
TOURISM (PGDTT).
AND
WHEREAS, ordinance making involve a time consuming process, therefore, I, Dr. S. P.
Kane, Vice-chancellor, Rashtrasant Tukadoji Maharaj, Nagpur University, Nagpur in
exercise of the powers vested under Section 14(8) of the Maharashtra University Act of
1994 do hereby issue the following Direction-
• This direction shall be called “DIRECTION GOVERNING THE EXAMINATION
LEADING TO THE POST GRADUATE DIPLOMA IN TRAVEL AND TOURISM
(PGDTT) (CREDIT BASED SEMESTER PATTERN) FACULTY OF SOCIAL
SCIENCE RASHTRASANT TUKDOJI MAHARAJ NAGPUR UNIVERSITY
NAGPUR”.
• The Direction shall come into force with effect from the date of its issuance by
Honourable Vice-Chancellor.
• The duration of the course shall be of ONE academic year consisting of the TWO
semesters with university examination at the end of each semester namely
• POST GRADUATE DIPLOMA IN TRAVEL AND TOURISM (PGDTT) Semester I
Examination
• POST GRADUATE DIPLOMA IN TRAVEL AND TOURISM (PGDTT) Semester II
Examination
The examination shall be held at such places and on such dates which are notified by the
University.
I. ELIGIBILITY TO THE COURSE
The duration of POST GRADUATE DIPLOMA IN TRAVEL AND TOURISM
(PGDTT) Course shall be of ONE year consisting Semester-I & II in first year. Subject to
compliance with the provisions of this direction and of other ordinances in force from
time to time, an applicant for admission to this course shall have passed ANY Degree
examination of Rashtrasant Tukadoji Maharaj Nagpur University or equivalent of any
other recognized University.
The Examinations for Semesters I, II shall be held twice a year at such places and on such
dates as notified by the University.
The fees for examination shall be as prescribed by the Rashtrasant Tukadoji Maharaj
Nagpur University from time to time.
Applicant for the examination pursuing a regular course of study leading to the POST
GRADUATE DIPLOMA IN TRAVEL AND TOURISM (PGDTT) shall not be
permitted to join any other course in this University or any other University
simultaneously.
ATKT Rules for Admission for the POST GRADUATE DIPLOMA IN TRAVEL
AND TOURISM (PGDTT) Course (Semester end examination and internal assessment
being separate passing head). An unsuccessful examinee at the any semester examination
shall be ALLOWED TO KEEP TERM in accordance to the following table:
Admission to
Semester
Candidate should have
passed in following
examinations
Candidate should have completed
the term and filled examination
form
I Semester Degree examination -
II Semester - Semester – I
II. CREDIT SYSTEM OF EVALUATION
• The programme shall consist of EIGHT Papers or Subjects in total.
Subjects offered, contact hours, credits attached and allocation of marks shall be as
follows:
P.G. DIPLOMA IN TRAVEL AND TOURISM (PGDTT)
Semester- I
Pa
per
Co
de
Su
bje
cts
Pa
per
Th
eory
Tea
chin
g
Ho
urs
/Wee
k
Pra
ctic
al
Ho
urs
/Wee
k
En
d S
em.
Ex
am
ina
tio
n
Min
Ma
rks
Cre
dit
s
Theory
1T1 Travel & Tourism Fundamentals I 4 - 80+20 50 4
1T2 Tourism Resources and
Communication
II 4 - 80+20 50 4
1T3 Tourism Transportation III 4 - 80+20 50 4
1T4
1T5
Hospitality & Accommodation
Services
OR
Fundamentals of Tourism
Management
IV 4 - 80+20 50 4
Seminar :
1S1 Seminar Paper & Presentation V - 2 40+10 25 2
Practical :
1P1 Project Synopsis & Presentation VI - 6 80+20 50 4
Project :
1P2 Project Report & Viva-voce VII - 8 160+40 100 8
Semester- II
Pap
er C
od
e
Su
bje
cts
Pap
er
Th
eory
Tea
chin
g
Hou
rs/W
eek
P
ract
ical
Hou
rs/W
eek
En
d S
em.
Exam
inati
on
Min
Mark
s
Cre
dit
s
Theory
2T1 Travel Ticketing & E-Tourism I 4 - 80+20 50 4
2T2 Tour Operations & Travel Agency
Business
II 4 - 80+20 50 4
2T3 Tour Guiding & Escorts Services III 4 - 80+20 50 4
2T4
2T5
MICE & Event Management
OR
Sustainable & Eco-Tourism
IV 4 - 80+20 50 4
Seminar :
2S1 Seminar Paper & Presentation V - 2 40+10 25 2
Practical :
2P1 Tour Itinerary & Presentation VI - 6 80+20 50 4
Project :
2P2 Study Tour Report &Viva-voce VII - 8 160+40 100 8
ASSESSMENT
In order to pass the examination, an examinee shall obtain not less than 40 %
marks in each of the theory papers & Internal Assessment (Sessional) separately.
( A ) The scope of the subjects and pattern of examination shall be as
indicated in syllabi.
( B ) The Medium of instructions and examinations shall be in ENGLISH only.
1. The final total assessment of the candidates is made in terms of an Internal assessment
(Sessional) and an external assessment for each course.
2. For each paper, 20 marks will be based on internal assessment and 80 marks for semester end
examination (external assessment), unless otherwise stated.
3. The division of the 20 marks allotted to internal assessment of theory papers is on the basis of
tutorial work, written test, seminars, presentations and attendance as determined by the teacher
in respective subject and moderated by Head of the Institute/Principal.
4. An unsuccessful examinee at any internal assessment shall be eligible for re-examination on
payment of fresh examination fee prescribed by the University as per the respective directions.
5. The internal marks will be communicated to the University at the end of each semester. These
marks will be considered for the declaration of the results.
6. The record of internal marks, evaluation & result should be maintained for a period of two
years by respective institute/college for verification by competent authority.
7. The old course students shall be absorbed as per the absorption scheme prepared by competent
authority.
8. If an examinee failed to pass the PGDTT Diploma within Five Successive Years from the date
of his/her First Admission to particular programme he/she shall be declared as “Not Fit for the
Course” (NFC) and he/she will not be allowed to appear further for any examination of the
course.
9. Without prejudice to the other provisions of Ordinance No. 6 relating to the Examinations in
General, the provisions of Paragraphs 5, 7, 8, 10, 26 and 31 of the said Ordinance shall
apply to every collegiate candidate
STANDARD OF PASSING
a. Every candidate must secure 50% marks in aggregate.
b. There shall be no classification of examinees successful at the PGDTT Semester-I
Examination whereas SGPA will be notified.
c. Division at the PGDTT Semester-II Examination shall be declared on the basis of the
aggregate marks at the PGDTT Semester-I, Semester-II Examination taken together and the
CGPA will be calculated and notified.
Abbreviations and Formulae Used
G: Grade
GP: Grade Points
C: Credits
CP: Credit Points
CG: Credits X Grades (Product of credits & Grades)
SGPA = ΣCG: Sum of Product of Credits & Grades points / ΣC: Sum of Credits points
SGPA: Semester Grade Point Average shall be calculated for individual semesters. (It is
also designated as GPA)
CGPA: Cumulative Grade Point Average shall be calculated for the entire Programme by
considering all the semesters taken together.
While calculating the CG the value of Grade Point 1 shall be consider Zero (0) in case of
students who failed in the concerned course/s i.e. obtained the marks below 50.
After calculating the SGPA for an individual semester and the CGPA for entire
programme, the value can be matched with the grade in the Grade Point table as per the
TEN (10) Points Grading System and expressed as a single designated GRADE such as
O, A, B, etc.
Marks Grade Grade Points
85 and Above O 10
84-75 A 9
74-65 B 8
64-60 C 7
59-55 D 6
54-50 E 5
49 and Below F (Fail) 0
e. Successful examinees at the PGDTT Semester-II Examination shall be awarded
division based on CGPA as follows :
CGPA Grade Division
9.0-10 O Distinction
8.0-8.9 A Distinction
7.0-7.9 B Distinction
6.0-6.9 C First
5.5-5.9 D Second
5.0-5.4 E Second
00-4.4 F (Fail) Fail
(f) Successful examinees in the PGDTT Semester Examination shall be awarded
Distinction in each subject in which examinees obtain 75% or more marks in that
subject at the respective Examination.
(g) Unsuccessful examinees at the above examinations can be readmitted to the same
examination on payment of a fresh fee and such other fees as may be prescribed.
(h) Provisions of Direction 44 of 2001 relating to the award of Grace marks for passing an
examination, securing higher division / class and for securing distinction in subject(s).
(i) Notwithstanding anything to the contrary in this Direction, no person shall be admitted
to an examination under this Ordinance, if he/ she has already passed the same
examination or an equivalent examination of any other University.
(j) Examinees successful at PGDTT Semester-I and Semester-II Examination shall on
payment of the prescribed fees receive a Diploma in the prescribed form signed by the
Vice-Chancellor.
Nagpur: ( Dr. S. P. Kane )
Dated : 31st August,2016 Vice-Chancellor
Semester I
1T1-PGDTT Travel & Tourism Fundamentals
Theory 80 Marks
Unit I – Tourism Concepts & Significance
Unit II – Tourism Systems, Scope, & Impacts
Unit III – Travel Motivations & Types
Unit IV – Travel & Tourism Organizations
Internal Assessment (Assignment-Presentation) 20 Marks
1T2- PGDTT Tourism Resources & Communication
Theory 80 Marks
Unit I – Geophysical & Natural Resources of Tourism
Unit II – Historical Resources
Unit III – Business Communication
Unit IV – Basic Foreign Language
Internal Assessment (Assignment-Presentation) 20 Marks
1T3- PGDTT -Tourism Transportation
Theory 80 Marks
Unit I – Tourism Transport Services
Unit II – Air Transport
Unit III – Surface Transport
Unit IV – Water Transport
Internal Assessment (Assignment-Presentation) 20 Marks
1T4- PGDTT -Hospitality & Accommodation Services
Theory 80 Marks
Unit I – Hospitality Industry
Unit II – Hotel Organization
Unit III – Hotel Operations
Unit IV – Health, Hygiene & Grooming
Internal Assessment (Assignment-Presentation) 20 Marks
1T5- PGDTT -Fundamentals of Tourism Management
Theory 80 Marks
Unit I – Tourism Management Process, Concepts and Functions
Unit II – Tourism Organizing
Unit III – Coordinating & Organizational Behavior in Tourism
Unit IV – Controlling & Directing in Tourism
Internal Assessment (Assignment-Presentation) 20 Marks
Seminar
1S1 – PGDTT – Seminar –Research Paper and Presentation
Seminar Paper 40 Marks
Unit I - Seminar Overview
Unit II - Research Paper Preparation
Unit III - Paper Presentation Techniques
Unit IV - Seminar Paper Presentation
Presentation 10 Marks
Practical
1P1 – PGDTT – Practical: Project Synopsis & Presentation
Project Synopsis 80 Marks
Unit I – Introduction to Research Project
Unit II – Writing and Editing
Unit III – Presentation Techniques
Unit IV – Project Synopsis Presentation Practical
Presentation 20 Marks
Project
1P2 – PGDTT – Project Report & Viva-voce
Project Report 160 Marks
Unit I - Project Objectives & Literature Review
Unit II - Data Collection and Analysis
Unit III - Results, Conclusions and Suggestions
Unit IV - Report Publication & Presentation
Viva-voce 40 Marks
Semester II
2T1-PGDTT - Travel Ticketing & E-Tourism
Theory 80 Marks
Unit I – Airline Ticketing
Unit II – Information Technology Basics
Unit III – Online Reservation Technology
Unit IV – Tourism e-platforms & e-portals
Internal Assessment (Assignment-Presentation) 20 Marks
2T2-PGDTT - Tour Operations & Travel Agency Business
Theory 80 Marks
Unit I – Travel Agency Business
Unit II – Itinerary Planning
Unit III – Package Tour Operation
Unit IV – Cultural Resources of Tourism
Internal Assessment (Assignment-Presentation) 20 Marks
2T3-PGDTT - Tour Guiding & Escorts Services
Theory 80 Marks
Unit I – Tour Guiding Principles
Unit II – Tour Escorting Essentials
Unit III – Tour Management
Unit IV – Foreign Language Essentials
Internal Assessment (Assignment-Presentation) 20 Marks
2T4-PGDTT - MICE & Event Management
Theory 80 Marks
Unit I – Fundamentals of Meetings & Events
Unit II – MICE Industry
Unit III – Marketing of MICE
Unit IV – Event Planning & Management
Internal Assessment (Assignment-Presentation) 20 Marks
2T5-PGDTT – Sustainable & Eco-Tourism
Theory 80 Marks
Unit I – Sustainable Tourism Development Planning
Unit II – Eco-Tourism Development
Unit III – Quality Standards for Sustainable Tourism
Unit IV – Ecology & Eco-Tourism
Internal Assessment (Assignment-Presentation) 20 Marks
Seminar
2S1 – Seminar –Research Paper and Presentation
Seminar Paper 40 Marks
Unit I - Seminar Overview
Unit II - Research Paper Preparation
Unit III - Paper Presentation Techniques
Unit IV - Seminar Paper Presentation
Presentation 10 Marks
Practical
2P1-PGDTT - Practical: Tour Itinerary & Presentation
Itineraries (Local, Domestic & International) Preparation 80 Marks
Unit I - Preparation for Travel Planning
Unit II - Budgeting, Finance, Committee and Plans
Unit III - Transport Booking
Unit IV - Accommodation Booking
Itineraries Presentation 20 Marks
Project
2P2-PGDTT - Project: Study Tour Report & Viva-voce
Study Tour Report 160 Marks
Unit I - Introduction to Tour Report
Unit II - Preparation of Tour Report
Unit III - Preparation of Written Experiences
Unit IV - Verbal Presentation and Tour Report
Viva-voce 40 Marks
Semester I
1T1-PGDTT Travel & Tourism Fundamentals
Theory 80 Marks
Unit I – Tourism Concepts & Significance Definitions, Tourist, Tourism, Leisure, Recreation, Terminology, An overview of
Tourism, Historical Development of Tourism, A historical perspective of travel,
Famous travelers, The Industrial revolution and travel, History of transport and its
impact on tourism development, History and development of travel
accommodations; Elements, Nature and Characteristics, Tourism network,
International Tourism, Interdisciplinary approaches to tourism
Unit II – Tourism Systems, Scope, & Impacts System approach to Tourism; Tourism Industry; Structure and Components:
Attractions, Accommodation, Activities, Transportation, F&B, Shopping,
Entertainment, Infrastructure and Hospitality, Ideals of Responsible Tourism,
Alternate Tourism, Tourism Impacts, Tourism Area Life Cycle (TALC),
Demonstration Effect, Push and Pull Theory
Unit III – Travel Motivations & Types Major motivations and deterrents to travel; Typology of Tourism, Emerging areas
of tourism - Rural, Eco, Medical, MICE, Literary, Indigenous, Wellness, Film,
Golf, etc., Classification of Tourists; Tourism Destinations of India: Ecotourism,
Rural Tourism, Golf Tourism, Wine Tourism, Camping Tourism, Medical Tourism,
MICE Tourism, Pilgrimage Tourism, Food tourism(culinary).
Unit IV – Travel & Tourism Organizations Role and Functions of International Organizations World Tourism Organization
(WTO), Pacific Asia Travel Association (PATA), World Tourism & Travel
Council (WTTC), National Tourism Organizations Ministry of Tourism, Govt. of
India, ITDC, State Tourism Departments of Tourism, FHRAI, IH&RA, IATA,
TAAI, IATO, UFTAA.
Internal Assessment (Assignment-Presentation) 20 Marks
Text Books:
1. Bhatia, A.K. (2001), International Tourism Management, Sterling Publishers, New Delhi.
2. Roday, Sunetra, et al (2009), Tourism Operations and Management, Oxford University Press.
3. Swain, S.K. & J.M. Mishra (2015), Tourism Principles & Practices, Oxford University Press
References:
1. Burkart, A.J., Medlik S. (1974), Tourism - Past, Present and Future, Heinemann, London.
2. Chuck, Y. Gee, James C. Makens & Dexter J. L. Choy (1989), The Travel Industry, Van
Nostrand Reinhold, New York.
3. Michael, M. Coltman (1989), Introduction to Travel and Tourism- An International Approach,
Van Nostrand Reinhold, New York.
4. Page J. Stephen & Brunt Paul (2007), Tourism- A Modern Synthesis, Thomson Publishers,
London.
Internet Resources: 1. Websites of National & International Tourism Department /Authority for Tourism
Government of India, and Others
1T2- PGDTT Tourism Resources & Communication
Theory 80 Marks
Unit I – Geophysical & Natural Resources of Tourism Geographical Background of World, Different Physical Features, Tourism
resources of World, Diversities in Landform & Landscape, Outstanding
Geographical features, Climate, Mountains, Hill Stations, Deserts, Beaches,
Islands, Coastlines, Ocean, Seas, Bays and Gulfs, Rivers and Lakes as Tourism
Providers and Facilitators; Natural resources of World, Wildlife sanctuaries,
National parks, Biosphere reserves, Mountain Tourist Resources and Hill stations,
Islands, Beaches, Caves & Deserts, Flora and Fauna and Natural Reserves;
Destinations based on Geophysical & Natural Resources
Unit II – Historical Resources Historical Resources of India, Historical Overview of India; Tourism and Heritage,
Monuments (With Spatio-Temporal and Architectural Significance), Religions,
Pilgrimage Destinations, Dargahs and Samadhies, Caves, Temples, Other Religious
Monuments, Museums, Archives, Regional and Ethnic Destinations based on the
Historical background of India
Unit III – Business Communication Process of Communication, Formal and Informal Communication, Verbal and non-
Verbal Communication, Barriers to Communication, Role of Language in Tourism
Communication, Communication Process, Tourism Communication System,
Effective Communication, Mass Media; Oral Communication Skills, Written
Communication Skills, Group Discussion Skills, Negotiation Skills, Interview
Facing Skills, Etiquettes, Public Speaking Skills, Meetings, Designing and
Delivering Presentations, Group Presentations, Brainstorming ,Participation in
Meetings, Designing and Delivering Presentations.; personality traits of tourism
professionals, Soft skills (stress, body language, eye contact etiquettes and team
building) , Characteristic & types of daily report, memorandum, notice, agenda,
minutes, process of initiating conversation with new client.
Unit IV – Basic Foreign Language Basic Greetings, Self Introduction, Introductory Grammar, Sentence Formation,
Paragraph Writing, General Conversation, E-mail, Beginner Tourism & Hospitality
Vocabulary
Internal Assessment (Assignment-Presentation) 20 Marks
Text Books: 1. Gupta, S.P. (2002), Cultural Tourism in India, Indraprastha Museum of Art and
Archaeology, New Delhi.
2. Boniface B. & Cooper C (2009), Worldwide Destinations: The geography of Travel &
Tourism Oxford Butterworth Heinemann.
3. Rosemary Burton (1995), Travel Geography Pitman Publishing, Marlow Essex.
References: 1. Basham, A. L. (1988), The Wonder that was India, Rupa and Com, Delhi
2. Hussain, A. K. (1987), The National Culture of India, National Book Trust, New Delhi.
3. Lonely Planet Publications – Asian Countries.
4. Manoj Dixit (2002), Tourism Products, New Royal Book Co. Lucknow.
5. Michael hall (1999), Geography of Travel and Tourism, Routledge, London.
6. Robinson H.A. (1976), Geography of Tourism Mac Donald & Evans Ltd.
7. Sahai, Surendra (2006), Indian Architecture: Hindu Buddhist and Jain, Prakash Books.
8. Stephen Ball (2007), Encyclopedea of Tourism Resources in India, B/H.
9. Travel Information Manual, IATA, Netherlands, 2009.
10. The Gazette of India: History and Culture, Vol.2, publication division, Ministry of Information
and Broadcasting, Government of India, 1988.
11. World Atlas.
Internet Resources: 1. Websites of Tourism Authorities / Departments and Hotels from different nations of Asia &
Pacific Region
1T3- PGDTT -Tourism Transportation
Theory 80 Marks
Unit I – Tourism Transport Services Tourism Transport Systems in the World, Air Transport; IATA Areas & Sub Areas,
Global Indicators, Major Airports and Routes, Map Reading: Latitude, Longitude,
International Date Line, Altitude, Direction, Scale Representation, GIS & Remote
Sensing, Time Zones, Calculation of Time: GMT Variation, Concept of Elapsed
Time & Flying Time
Unit II – Air Transport Freedoms of Air, International Conventions, Warsaw Convention, Chicago
Convention, Functions and Role of ICAO, IATA, DGCA and Airport Authority of
India, Types of Airlines, Types of Aircrafts, Study of aircraft parts, Airport
management, Travel Documentation, Airport Facilities, Check-in formalities, In-
flight services, Classes of service and comfort, Special passengers, Baggage
handling, Procedures and Practices, Airlines, Air Cargo, Aircraft and Cargo
terminal facilities, Cargo booking procedures, Air cargo rates and charges, Cargo
capacity of Airlines and Ships, Dangerous goods, Cargo Documentation: Air way
bill, Charges collection advice, Declaration for dangerous goods, Cargo companies
Unit III – Surface Transport Transport Systems in India, Road Transportation, Significance of Road Transport
in Tourism; Public and Private Sector involvement; Role of Regional Transport
Authority, Car hire/Rental companies; State and inter-state bus and coach network;
Insurance provision road taxes and fitness certificate; Major Transcontinental,
International and National Highways, Major Railway Systems and Networks,
Indian Railways, Special Railways, Hill Railways, Rail Museums, Palace on
wheels, Deccan Odyssey, Golden chariot and Royal Orient, Rail Transport
Network- Major Railway Systems of World- British Rail, Euro Rail and Amtrak.
Types of special package offered by Indian Railways to tourists; Ind.-rail pass;
Reservation procedures
Unit IV – Water Transport Water Transport: Importance and Purpose of Water Transport, International Inland
and Ocean Transport Networks, Role of Water Transport in Tourism Development,
Inland Waterways Network of India and Europe, Water Transport System -
Historical past, Cruise Ships, Ferries, Hovercraft, and River and Canal Boats,
Prospects and Future Growth of Water Transport, IWAI (International Waterways
Authority of India), FMC (Federal Maritime Commission), National Boundaries,
Cross Border Allowances, Rules of Inland Navigation in India, Technical
Parameters for Inland Vessels and Requirements of their Crews.
Internal Assessment (Assignment-Presentation) 20 Marks
Text Books:
1. Negi, Jagmohan, (2005) Air Travel Ticketing and Fare construction, Kanishka, New Delhi.
2. Stephen Page, Transport for Tourism
3. Swain, S.K. & J.M. Mishra (2015), Tourism Principles & Practices, Oxford University Press
References:
1. Mill, R.C. and Morrison, Tourism System
2. Seth, P.N., Successful Tourism Management
3. Singh, Ratandeep (2008), Handbook of Global Aviation Industry and Hospitality services,
Kanishka Publishers, New Delhi.
Internet Resources:
1. Websites of Tourism Authorities / Departments, Travel Businesses, National &
International Transport Service Providers’ Websites
1T4 - PGDTT -Hospitality & Accommodation Services
Theory 80 Marks
Unit I – Hospitality Industry Hospitality Industry, Introduction, Hospitality in tourism industry, Type of guest(
FIT, GIT, Business Travellers), Classification of Hotels on the basis of size,
Location, Clientele, Duration of stay, Ownership, Star Rating of Hotels, Alternative
Accommodations, Lodging facilities, Hotel Tariff Plans, Types of Guest Rooms,
Indian Chain of Hotels, Target Markets, Leading multinational hotel chains
operating in India, Public sector in Hotel Business – Role, Contribution &
Performance, Time share establishments
Unit II – Hotel Organization Need for Organizational, Organizational charts; Major Departments of a Hotel,
Front Office, Housekeeping, Food and Beverage Service Departments, Food
Production, Engineering and Maintenance, Accounts, Human Resource, Security,
Sales and Marketing, Purchase, Franchise and management contracts,
Organizational Structure of Hotels: Small, Medium, Large. Lobby Arrangements,
Layout and equipment in use, Handling VIPs, Duty Rota and work schedules,
Uniformed Service, Basic Layout and Design, Departmental Organizational
Structure
Unit III – Hotel Operations Room Reservations: Registration, Allotment of rooms, Stay, Departure, Handling
FIT, GIT, Various Guest Services, Handling guest mail, Message Handling,
Custody and control of keys, Safe deposit locker, left luggage handling, wake up
call, Handling Guest Complaints; Reservation & Registration: Sources and
modes of reservation, Types of plans, types of room rate, Discount and allowances,
Group reservation, Walk - in reservation, Reservation chart and guest history card,
Registration of guest at reception, Guest registration card, arrival and departure
register, C- Form, Lobby errand card, arrival and departure report. Hotel
Reservation Systems, CRS, Internet applications, Rooms Division: Functions of
front office and housekeeping department, their Attributes, duties and
responsibilities, Inter-departmental coordination, Departmental layout of
Housekeeping, Functions of various Departments of Housekeeping and front office;
Front Office Operations: The Front Desk- Equipments in use, and Status
Terminology, Key Controls. Restaurant Operations: Restaurant equipments:
Types, standard sizes, care, cleaning and Polishing of various equipments, Duties
of a waiter, mise-en-scene and mise-en-place, Welcoming the guest, Rules to be
observed while laying a table and waiting at a table Different Types And Styles Of
Services - Silver Service, American Service, English, French, Russian, Buffet,
Counter, Cafeteria, Food Courts, Room Service and Bar Service. Departure
Procedure: Procedure involved in checking out a guest at front-office, Procedure
involved in checking - out a guest at housekeeping department, Group Check-out
procedures, Arrival & Departure formalities for both domestic & international
Tourists. Hotel Operations in India
Unit IV – Health, Hygiene & Grooming
Cleanliness of workplace; Identification of waste and its disposal; Waste bins
clearing; Pest control; Importance of fresh air supply and sufficient lighting at
Work Place; Maintenance check of air conditioners and other mechanical
equipment at the work place; Hand wash; Personal hygiene; Dental hygiene;
Prevention of cross contamination and prevention; Report on personal health
issues; Maintaining availability of clean drinking water; Getting appropriate
vaccinations regularly; Preventive health check up and prompt treatments of all
illnesses.
Internal Assessment (Assignment-Presentation) 20 Marks
Text Books:
1. Negi, Jagmohan (1997), Professional Hotel Management, S. Chand, New Delhi.
2. Raghubalan, G. & Smritee Ragubalan: Hotel Housekeeping operations and Management.
3. Swain, S.K. & J.M. Mishra (2015), Tourism Principles & Practices, Oxford University Press
4. Thakur, M. (2008), Management of Tourism and Hospitality Industry, Omega Publication,
New Delhi
References:
1. Negi, Jagmohan, Hotels for Tourism Development, S. Chand, New Delhi.
2. Tewari, Jatashankar R (2009), Hotel Front Office Operations and Management, Oxford
Publication, New Delhi.
3. Gray and Ligouri (2000), Hotel and Motel Management and Operations, PHI, New Delhi.
4. Andrews, Sudhir, (2009), Hotel Front Office Training Manual, Tata McGraw Hill, Bombay.
5. John Cousins David Foskett & Cailein Gillespie (2002), Food and Beverage Management,
Pearson Education, England.
6. Arthur & Gladwell, Hotel Assistant Manager (London communicate, Barril, Jenkins)
7. Tom Powers & Clayton W. Barrows, Introduction to Management in the Hospitality
Industry- John Wiley & Sons, Inc.
Internet Resources:
1. Websites of Tourism Authorities / Departments, National & International Hotel Websites
1T5 - PGDTT -Fundamentals of Tourism Management
Theory 80 Marks
Unit I – Tourism Management Process, Concepts and Functions Nature and Levels in Management, Managerial Roles and Skills, Tasks of
Professional Manager, Manager and Environment, Social Responsibilities of
Business; Steps in Planning Process, Scope and Limitations, Short Range and Long
Range Planning, Flexibility in Planning, Characteristics of a Sound Plan,
Management by Objectives (MBO), Decision Making
Unit II – Tourism Organizing Organization Structure & Design, Authority Relationships, Delegation of Authority
and Decentralization, Interdepartmental Coordination, Emerging Trends in
Corporate Structure, Strategy and Culture, Impact of Technology on organizational
design, Mechanistic vs. Adoptive Structures
Unit III – Coordinating & Organizational Behavior in Tourism Individual Behavior and Differences, Personality, Attitudes and Beliefs, Valves,
Perception, Perceptual Selectivity, Transactional Analysis, JOEHARRY window,
Management of Stress, Group dynamics: Group Behavior, Group Formation,
Understanding Work Teams, Conflict, Negotiation, and Intergroup Behavior,
Management of Change, Resistance to Change, Organizational Development
Unit IV – Controlling & Directing in Tourism Motivation, Motives, Characteristics, Motives Theories, Motivation and
Productivity, Leadership Styles & Models, Control Process, Methods, Tools and
Techniques, Design of Control Techniques, Choices in Control
Internal Assessment (Assignment-Presentation) 20 Marks
Text Books:
1. Utinno, Luiz Mo (2011) Strategic Management in Tourism, CABI Publication
2. Venkata Rao, Y. (2010), Management Process and Organizational Behavior, Akansha
Publications, New Delhi.
3. Verma, Geeta (2008), Management of Travel & Tourism, Mahaveer & Sons
References:
1. Koontz & Weirich (2004), Management, McGraw – Hill, Tokyo
2. Peter, F. Drucker (1987), Practice of Management, Pan Books, London, Reprint.
3. Stoner & Wankel (1999), Management, Prentice Hall India, New Delhi.
4. Virmani, B.R. (2006), The Challenges of Indian Management, Response books, New Delhi.
5. Important Business Magazines like: Business India, Business World and Fortune International.
Internet Resources:
1. Websites of National & International Tourism Authorities / Departments, and Hotel Websites
1-S-1 – PGDTT – Seminar –Research Paper & Presentation
Seminar Paper 40 Marks
Unit I – Seminar Overview Research Paper and Articles – Overview, Presentation Types and Means
Unit Outcome: The Student will learn about the different types of research
papers and their presentation techniques.
Unit II – Research Paper Preparation Topic Selection and Literature Review, Methodology and Data Collection,
Analysis and Conclusion, References and Bibliography
Unit Outcome: The Student will prepare and submit a research paper on any
tourism topic based on the prescribed format.
Unit III – Paper Presentation Techniques Presentation Software and Equipments, Preparation of Texts and Slides, Verbal
Presentation Techniques
Unit Outcome: The Student will present a research paper on the theme of World
Tourism Day using texts and slides with various electronic presentation
techniques.
Unit IV – Seminar Paper Presentation Study of Sample Research Papers, Discussion on Sample Presentation, Group
Presentation
Unit Outcome: The Student will participate in seminar organized by the
Department on World Tourism Day and present the research paper using texts
and slides.
Presentation 10 Marks
1-P-1 PGDTT Practical – Project Synopsis and Presentation
Preparation of Project Synopsis 80 Marks
Unit 1 – Introduction to Research Project Purpose and aims of the project, Study of sample projects and synopsis, Planning
for Project, Discussion on the topics, choosing a topic, study methods, choosing
the right methodology
Unit Outcome: The student will choose a topic for research project, select an
appropriate methodology and prepare a preliminary literature review for the
project synopsis
Unit II – Writing and Editing
Literature review, Preparation for Project Synopsis, Format for synopsis, Writing
styles and their significance, Editing of the material
Unit Outcome: The student will prepare the project synopsis in the prescribed
format with academic styles of writing.
Unit III – Presentation Techniques Oral and written presentation techniques, Software for presentation, PPT
preparation
Unit Outcome: The student will prepare the presentation in PPT software based
on the synopsis of the project, with various techniques.
Unit IV – Project Synopsis Presentation Practical Practice for Presentation, Presentation Practical
Unit Outcome: The student will present the PPT based on the synopsis in the
department.
Presentation 20 Marks
1P2 – PGDTT – Project Report & Viva-voce
Project Report 160 Marks
Unit 1 – Project Objectives & Literature Review Writing Objectives of the Project, Study of samples, and Discussion on the topics,
Writing detailed Literature Review, Types of Literature Reviews.
Unit Outcome: The student will write the objectives of the Project and will also
write a detailed literature review.
Unit 2 – Data Collection and Analysis
Choosing the right Methodology, Different methods of Data collection, Data
analysis techniques,
Unit Outcome: The student will collect the relevant data and analyze them with
different techniques.
Unit 3 – Results, Conclusions and Suggestions Preparation of Results, Communicating results, Obtaining Conclusions, Art of
writing conclusions, and Provision of Suggestions
Unit Outcome: The student will obtain results from the project study, will write
conclusions and provide suggestions.
Unit 4 – Report Publication and Presentation Format for Project Report, Designing the Project, Layouts and design, Writing
styles and their significance, Editing of the material, Oral and written presentation
techniques, Technical Aspects of Presentation, Software for presentation, PPT
preparation, Practice for Viva-voce
Unit Outcome: The student will write report and Publish, for the project and
prepare the PPT on project. The student will participate in the Viva-voce.
Viva-voce 40 Marks
Suggested topics for Project:
Travel Agencies, Hotels, Tour Operations, Government Enterprise, Cruise Industry, Ancillary
Industries, Case study of destination, Aviation, Medical Tourism / Health Tourism, Sports
Tourism, Tourism in Common Wealth countries, Logistic Management, Legal issues pertaining to
tourism, Eco-Tourism, Emerging Trends, Crisis Management, Policy planning developmental
aspect in tourism, Domestic /International tourism, Social & Economic Impact of tourism,
Natural Tourism, Man Made Tourism, Event / MICE, Inbound / Out Bound Tourism, Educational
Tourism, Business Tourism, Highway Tourism, Rural and farm Tourism, Theme Parks, Local
cuisine of Vidarbha, Technology in tourism, Code and conduct for tourist and destination.
Semester II
2T1-PGDTT - Travel Ticketing & E-Tourism
Theory 80 Marks
Unit I – Airline Ticketing Three letter city and airport code, Airline designated code, Currency regulation,
NUC conversion factors, Sale Indicators, Types of Journeys, Fare construction
formula, OW, CT, RT Journeys, Mileage principles, Back Haul Check, HIP, EMA,
EMS, IROE, Special fares, Passenger ticket, Miscellaneous Charges order (MCO),
Multiple Purpose Document (MPD), Billing and Settlement Plan, EPS-Electronic
Payment System (Types & uses)
Unit II – Information Technology Basics Computer Fundamentals, Hardware and Software, Writing, Accounting,
Presentation Software Packages, Internet and Intranet, Basics of Networking,
Components of networks, LAN/WAN/MAN, various options for Networking for a
business, Basics of Internet, Browser, Web Server, DNS Server, Search Engine,
Applications of Internet, Websites, Blogs, email, FTP, Voice over Internet, Role of
IT, Overview of concepts such as ERP, SCM, CRM, Data Warehousing and
Business Intelligence, e-commerce, e-Business, Knowledge management
Unit III –Online Reservation Technology Global Distribution System, Central Reservation System History & Evolution,
GDS & CRS, Levels of CRS Participation, Hotel Distribution System, Cases of
Amadeus, Galileo, World Span, Sabre, Abacus, Changing Business models of
GDS; Amadeus Software: Searching, Building, Retrieval, Display & Cancel of
PNR, Fare display, Itinerary pricing, Issuance of tickets
Unit IV – Tourism e-platforms & e-portals Typologies of E-tourism, Business models, Business to Business (B2B), Business
to Consumer (B2C), Consumer to Business (C2B), Consumer to consumer (C2C),
Business to Employees (B2E), & Business to Government (B2G); Payment
Systems in E-tourism, Payment Gateway, Billing and Settlement Plan (BSP),
Security Issues and Certification, Future of E-tourism, Travel Blogs, E-marketing
and promotion of Tourism Products, Challenges for conventional business models
& Competitive strategies; Online Reservation Portals, Websites of Tourism
Departments, Incredible India Website, State tourism websites
Internal Assessment (Assignment-Presentation) 20 Marks
Text Books:
1. Inkpen, G. (2000), Information Technology for Travel and Tourism, Addison Wesley.
2. Negi, Jagmohan, (2005) Air travel Ticketing and Fare construction, Kanishka, New Delhi.
3. Roday, Sunetra, Archana Bhiwal, Vandana Joshi (2009), Tourism Operations &
Management, Oxford University Press.
4. Sheldon, P. (2002), Tourism Information Technology, CABI.
5. Swain, S.K. & J.M. Mishra (2015), Tourism Principles & Practices, Oxford University Press.
References:
1. Buhalis, D. (2004), E-tourism: Information Technology for Strategic Tourism Management,
Prentice Hall India.
2. IATA Training Manual.
3. Poon, A. (1998), Tourism, Technology and Competitive Strategies, CABI.
4. Rayport, J.F. & Jaworski, B.J. (2002), Introduction to Ecommerce, McGraw-Hill.
5. Ratandeep, Singh (2008), Handbook of Global Aviation Industry and Hospitality services,
Kanishka Publishers, New Delhi.
6. Seth, P.N., Successful Tourism Management
Internet Resources:
1. Websites of Tourism Authorities / Departments, Travel Businesses, National & International
Hotel Websites
2T2-PGDTT - Tour Operations & Travel Agency Business
Theory 80 Marks
Unit I – Travel Agency Business Travel Agency and Tour Operation Business, Functions of Travel Agency Setting
up a Travel Agency, Sources of Income of a travel agency, Diversification of
Business, Travel Insurance, For-ex, Cargo & MICE, Travel Documentation
Passport & VISA, Health Documents, IATA Accreditation, Government
Recognition; Types of Tour Operators, Wholesale and Retail Travel Agency
business, Linkages and Integration with the Principal Service Providers, Role and
Responsibility of Travel Trade Associations; Objectives - Roles and functions of
UFTAA, PATA, ASTA, TAAI, IATO, IAAI, FIYTO, and TAFI
Unit II – Itinerary Planning Itinerary Planning & Development, Meaning, Importance and Types of Itinerary,
Resources and Steps for Itinerary Planning, Dos and Don’ts of Itinerary
Preparation, Tour Formulation and Designing Process, FITs & Group Tour
Planning and Components, Special Interest Tours (SITs)
Unit III – Package Tour Operation Introduction to Package tours; Classifications of Tour Packages; Components of
Package Tours; Purpose of travel; Customer travel requirements; Planning the
itinerary for inbound and out bound tours according to customer requirements;
Tour Packaging & Costing, Types of costs, Components of tour cost, Preparation of
cost sheet, Tour pricing, Calculation of tour price, Tour arrangement; Supervising
the tour; Communicating with superiors and colleagues; Communicating with
customers; Service quality requirements; Achieving customer satisfaction;
Customer-centric service; Basic Etiquettes; Achieving customer satisfaction;
Professional Service attitude; Services and facilities specific to age / gender /
special needs; Women safety policies; Ethics, policies and confidentiality of
customer; Hygiene; Health practices and standards; Tour packages of Thomas
Cook, Kuoni-SOTC, Cox & Kings, TCI, and Local Travel Agencies and Tour
Operators
Unit IV – Cultural Resources of Tourism Socio-Cultural Resources of India, Culture and Heritage, Religions, Customs,
Traditions, Destinations based on Fairs and Festivals, Handicrafts and Handlooms,
Dance Styles, Music, Drama and Plays Archives Art Museums, Regional and
Ethnic Cuisines; Destinations based on the Cultural background of India and world,
Tour circuits based on cultural destinations & religious destinations.
Internal Assessment (Assignment-Presentation) 20 Marks
Text Books:
1. Chand, M. (2002), Travel Agency Management: An Introductory Text, Anmol Publications
Pvt. Ltd., New Delhi.
2. Negi. J. (2005), Travel Agency Operations: Concepts and Principles, Kanishka, New Delhi.
3. Swain, S.K. & J.M. Mishra (2015), Tourism Principles & Practices, Oxford University Press
References:
1. Holloway, J.C. (2002), The Business of Tourism, Prentice Hall, London,
2. Roday. S, Biwal. A & Joshi. V. (2009), Tourism Operations and Management, Oxford
University Press, New Delhi, pp-164-296.
3. Goeldner, R & Ritchie. B (2010), Tourism, Principles, Practices and Philosophies, John
Wiley & Sons, London.
Internet Resources: 1. Websites of Tourism Authorities / Departments from different nations, Websites of Tour
Operators, Travel Agents, and UNWTO, UFTAA, PATA, ASTA, TAAI, IATO
2T3-PGDTT - Tour Guiding & Escorts Services
Theory 80 Marks
Unit I – Tour Guiding Principles The tour Guide, Meaning and importance, early history, public perception, the
business of guiding, organizing a guiding business, The guiding techniques-
leadership and social skills, presentation and speaking skills, Conducting tours: Pre
tour planning, modes of transportation, types of tours, traveler with special needs,
guidelines for working with disabled people, relationship with fellow guides, motor
/ car operators and companies, Handling the Special situations: 1) Loss of Money
and Passport; 2)Sickness; 3)Missing Tour Member; 4) Death; 5) In case of
emergency situation due to natural disaster or some accidents.
Unit II – Tour Escorting Essentials Tour Guiding & Escorts, Tour guide & definition, grooming and personal hygiene,
Defining an Escort, Tour guiding requirements – Tour departure list, checklist for
different purposes: vehicle, point of arrival & departure etc., Guiding techniques,
Functions of a tour escort, Leading a tour group, Code of conducts, Qualities
required to be a tour guide, Govt. approved guide, Role of a guide, Discovering a
Town, Live Tour, Books, Maps, Pictorial Records, Web resources, Planning of the
Tour: The Itinerary, Preparing for the Tour: Commentary, Material and Travel
Tips; Undertaking the Tour; Handling of the shopping, Preparation of the Tour
Unit III – Tour Management Tour Operational Techniques: First day of the Tour, Departure, Joining En Route,
Information Meeting, Hotel Check in Procedures, Check out, Incidental Charges,
Voucher’s exchange, Seat Rotation, Activities on the Bus, Photo-Stops, Rest stops,
Meal Stops, Evening Announcements, Handling the company money, Escort-
Driver relationship, Shopping, Sightseeing, Meeting Individual needs, Group
Identification, Special Interest, Free Time, Age Extremes, The death of the
member, Non-performance of a Supplier, Company changes en-route, Tools for the
Tour operation: Checklist; Tour Itinerary; Commentary; Travel Tips
Unit IV – Foreign Language Essentials Greetings, Self Introduction, Introductory Grammar, Sentence Formation,
Paragraph Writing, General Conversation, E-mail, Tourism & Hospitality
vocabulary; Conversation and Communication; Foreign Language in Tourism:
Importance, Scope and Uses.
Internal Assessment (Assignment-Presentation) 20 Marks
Text Books:
1. Negi, J.M.S. (2005) Travel Agency & Tour Operations
2. Rai, Anil (2006) Public relations, Shree Publishers
3. Susan Webstar, Group Travel Operating Procedure
References: 1. Foster, D.L. The Business of travel agency Operation and tour Management
3. Kathleen Lingle Pond, The Professional Tour Guiding
Internet Resources:
1. World Tourism Organization: http://www.unwto.org/index.php
2. World Travel and Tourism Council: http://www.wttc.org/
3. Pacific Asia Tourism Association: http://www.pata.org
2T4 - PGDTT - MICE & Event Management
Theory 80 Marks
Unit I – Fundamentals of Meetings & Events Introduction to Meeting, conference and event planning: Scope, Nature and
Importance, Types of Events, Unique features and similarities, Assessing customer
wants; Practices in Event Management, Key steps to a successful event, Event
planning and organizing, Problem Solving and Crisis Management, Leadership and
Participants Management, Managing People and Time, Site and Infrastructure
Management; Conference/ meeting planning; Conference/ meeting organizing;
Event/conference/ meeting implementation and evaluation; Communicating with
customers, superiors and colleagues; Customer centric and Service quality
requirements; Business etiquettes; Achieving customer satisfaction; Services and
facilities specific to age / gender / special needs; Ethics, policies and confidentiality
of customer; Health and Hygiene
Unit II – MICE Industry Introduction to MICE: Planning MICE, Components of the Conference Market,
Characteristics of Conferences and Conventions, MICE as a supplement to
Tourism, the nature and demand of Conference markets- The Economic and Social
significance of Conventions, process of Convention Management; Incentive
tourism
Unit III – Marketing of MICE Event Marketing, Customer care, Marketing equipments and tools, Promotion,
Media Relations and Publicity, Event Co-ordination, Visual and Electronic
Communication, Event Presentation, Event Evaluation, Case Studies of events of
National and International importance, Travel Industry Fairs, Benefits of Fairs,
ITB, WTM, BTF, TTW, FITUR, KTM, IITM, TTF, CII-Events, PATA Travel
Mart
Unit IV – Event Planning & Management Sponsorships, Screening, Budget and Controls, Fund-Raising, Negotiation and
Contracts; Role of Government, Negotiation and Contracts; Promotional Items,
Giveaways, Event Planning, space Management, use of Web Technology, Develop
In-Office and On-Site Ethics and Business Etiquette, Policies, Transportation;
booth/space Design, Internal Communications, Public Relations, Networking,
Media handling, Checklists, Safety and Precautions, Other considerations-
entertainment, Photo/video Coverage, prizes and gifts, Risk assessment, Safety and
Security Arrangements, Venue and Supplier checklists, Venue Essentials, Creative
events concepts, Tabletops , other décor props, understanding Clients, Fundraising
galas, Conferences and Conventions, Incentives and Other Special Events, Event
Planning Ethics and Etiquette, Protocol, Site selection, Requirements and
Constraints, new Venues, Ancillaries and Amenities, final touches
Internal Assessment (Assignment-Presentation) 20 Marks
Text Books: 1. Anton Shone & Bryn Parry (2002), Successful Event Management, Cengage Learning.
2. Fennel, D. A. (1999), Ecotourism –An Introduction, Routledge Publication.
3. Leonard H. Hoyle (2002), Event Marketing, John Wiley and Sons, New York.
4. Ritchie, J.R. & Crouch, I.G (2005), The Competitive Destination –A Sustainable
Tourism Perspective, CABI Publishing, UK.
5. Robinson, Peter & Goell Didson (2010), Events Management, Cambridge University.
References: 1. Bhatia, A.K. (2001), Event Management, Sterling Publishers, New Delhi.
2. Chaudhury, Sukanta K. Cultural, Ecology and Sustainable Development, Mittal, New Delhi.
3. Chawla, Ramesh (2006), Ecology and Tourism Development, Sumit International, New Delhi.
4. David, C. Watt (1998), Event Management in Leisure and Tourism, Pearson
5. Joe Gold Blatt (1997), Special Events- Best Practices in Modern Event Management,
John Wiley and Sons, New York.
6. Mowforth, M. and Munt, I. (2003), Tourism and Sustainability. Development and New
Tourism in the Third World Routledge, London
7. Weaver, D. (2001), The Encyclopedia of Ecotourism, CABI Publication.
Internet Resources:
1. Websites of GOI, State Governments, Trade Fairs, Exhibitors, and Websites of WTTC,
UN-WTO, PATA, UNEP, UNDP, WWF, Department of Forest and Environment,
Government of India
2T5 - PGDTT – Sustainable & Eco-Tourism
Theory 80 Marks
Unit I – Sustainable Tourism Development Planning Sustainable Development Evolution, Principles, Major Dimensions of
Sustainability, Reasons for Unsustainable Development, Stockholm Conference
1972, World Conservation Union 1980, WCED 1987 and Brundtland Commission,
Rio Declaration 1992, Kyoto Protocol 1997, WSSD 2002- Global Warming &
Climate Change, Sustainable Tourism Development Principles, Agenda 21 for
Travel and Tourism Industry, World Conference on Sustainable Tourism 1995,
Globe 90 Conference, Berlin Declaration, Bali Declaration 2005, Cape Town
Declaration 2002 and Kerala Declaration.
Unit II – Eco-Tourism Development Sustainable Ecotourism, Resource Management, Socio-economic Development,
Ecotourism Policies, Planning and Implementation, Eco-friendly Facilities and
Amenities, Carrying Capacity, Alternative Tourism, Responsible ecotourism,
Ecotourism Programming, Conservation of Ecotourism, Protected Area
Management through Ecotourism, Stakeholder Engagement, Community
Participation, Types of Participation, Issues and Challenges, Ecotourism Projects,
Case Studies on: Coorg(Karnataka), Kumbalangi(Kerala), Matheran(Maharashtra),
Mawlynnong(Meghalaya), Zhodupuzha(Kerala), Periyar National Park, Thenmala
Eco-Project, Similipal Ecotourism Project, Sunderban Ecotourism Project,
Kaziranga National Park, Run of Kutch, Nandadevi Biosphere Reserve, Corbett
National Park, Gulf of Mannar, Kruger National Park, (South Africa).
Unit III – Quality Standards for Sustainable Tourism Aims and agenda for sustainable tourism , Sustainable tourism criteria for India and
it’s applicability to different sectors and tour operators. ISO 14000, Role of WTTC,
UN-WTO, PATA, UNEP, IUCN, Code of Conduct for Accommodation and
Transport Operators, Tourism Code & Tourism Bill of Rights, Case Studies on
Island Tourism in Andaman & Nicobar, Hill Tourism in Udhagamandalam and
Sikkim, Beach Tourism in Goa
Unit IV – Ecology & Eco-Tourism Fundamentals of Ecology, Basic Laws & ideas in Ecology, Function and
Management of Ecosystem, Biodiversity and its Conservation, Pollution,
Ecological Foot Prints, Relationship between Tourism & Ecology, Ecotourism:
Evolution, Principles, Trends and Functions of Ecotourism, Mass Tourism Vs
Ecotourism, Typology of Eco-tourists, Ecotourism Activities & Impacts, Western
Views of Ecotourism, Qubec Declaration 2002, Kyoto Protocol 1997, Oslo
Declaration 2007 Ecotourism Development Agencies, Role of the International
Ecotourism Society, the UNWTO, UNDP, WWF, Department of Forest and
Environment, Government of India, ATREE, EQUATIONS
Internal Assessment (Assignment-Presentation) 20 Marks
Text Books:
1. Chandra, Prabhas (2016) International Eco-Tourism, Kanishka Publication, New Delhi
2. Fennel, D. A. (1999), Ecotourism –An Introduction, Routledge Publication.
3. Inskeep, E. (1991), Tourism Planning: An Integrated and Sustainable Development
Approach, New York: Van Nostrand Reinhold.
4. Rana, Varindar (2016), Tourism Administration, Random Pub., New Delhi
5. Ritchie, J.R. & Crouch, I.G (2005), The Competitive Destination –A Sustainable Tourism
Perspective, CABI Publishing, UK.
6. Sinha, P.C. (2002), Encyclopaedia of Eco-Tourism, Anmol Publication, New Delhi
7. Thakur, Meenakshi (2008), Introduction to Sustainable Tourism, Omega Pub., New Delhi
8. Thakur, Meenakshi (2008), Global Tourism (Challenges & Development), Omega Pub., New
Delhi
References:
1. Mowforth, M. and Munt, I. (2003), Tourism and Sustainability. Development and New
Tourism in the Third World. Routledge, London.
2. Ramesh Chawla (2006), Ecology and Tourism Development, Sumit International, New Delhi.
3. Sukanta, K. Chaudhury, Cultural, Ecology and Sustainable Development, Mittal, New Delhi.
4. Wahab, S. and John, J. Pigram, J.J. (1997), Tourism, Development and Growth: The
Challenge of Sustainability, Routledge, London.
5. Weaver, D. (2001), The Encyclopedia of Ecotourism, CABI Publication, UK.
Internet Resources: 1. Websites of Tourism WTTC, UN-WTO, PATA, UNEP, UNDP, WWF, Department of
Forest and Environment, Government of India
2S1-PGDTT – Seminar Paper & Viva-voce
Seminar Paper 40 Marks
Unit I – Seminar Overview Research Paper and Articles – Overview, Presentation Types and Means
Unit Outcome: The Student will learn about the different types of research
papers and their presentation techniques.
Unit II – Research Paper Preparation Topic Selection and Literature Review, Methodology and Data Collection,
Analysis and Conclusion, References and Bibliography
Unit Outcome: The Student will prepare and submit a research paper on any
tourism topic based on the prescribed format.
Unit III – Paper Presentation Techniques Presentation Software and Equipments, Preparation of Texts and Slides, Verbal
Presentation Techniques
Unit Outcome: The Student will present a research paper on the theme of World
Tourism Day using texts and slides with various electronic presentation
techniques.
Unit IV – Seminar Paper Presentation Study of Sample Research Papers, Discussion on Sample Presentation, Group
Presentation
Unit Outcome: The Student will participate in seminar organized by the
Department on World Tourism Day and present the research paper using texts
and slides.
Presentation 10 Marks
2P1-PGDTT – Practical: Study Tour Itinerary & Viva-voce
Itineraries (Local, Domestic & International) Preparation 80 Marks
Unit I – Preparation for Travel Planning Maps reading, Basic travel routes of India, Steps in Travel Planning, Day Plan
and Itinerary Formats, Time table reading and Interpretation, Sample Itinerary,
Seasonality
Unit Outcome: The student will prepare three itineraries for local, national and
international tours and submit.
Unit II – Budgeting, Finance, Committee and Plans Financial Planning for the Tour, Collection and Management of Funds,
Formation of Different Committees, Preparation of Route Plan and Itinerary
Unit Outcome: The student will participate in budget meetings for the tour and
will prepare the budget, route plan and itinerary.
Unit III – Transport Booking Rail, Road, Air Transport Ticket Reservation Procedures, Ticketing, Forms,
Websites, Classes, Concessions
Unit Outcome: The student will search and book the transportation (rail or bus)
tickets for the study tour in the respective concession categories as a group
activity.
Unit IV - Accommodation Booking Hostels, Hotels, B & B Booking Procedures, Reservation and Registration,
Websites, Accessibility, Availability, Tariff, Local Sight Seeing Booking
Unit Outcome: The student will search and book the accommodation, reserve
tickets for local sightseeing for the study tour as a group activity.
Itineraries Presentation 20 Marks
2P2-PGDTT – Project: Study Tour Report & Viva-voce
Tour Participation and Report Preparation 160 Marks
Unit I – Introduction to Tour Report What is Study Tour Report, Why a Tour Report Necessary? Format of the Study
Tour Report: Introductory Pages: Cover, Acknowledgements, Certificate,
Declaration, Contents, Lists of Maps and Figures, Day Plan, Itinerary of the Tour
with Route Maps, Stay Details during Tour, Description of Places Visited,
Summary of Tour Experiences, Conclusions and Suggestions
Unit Outcome: The student will collect the necessary formats, maps, routes and
plans for the tour report.
Unit II – Preparation of Tour Report Formatting, Printing and Publishing, Pictures, Photographs, Layouts and Drawing
of Tour Report, Designing the Report
Unit Outcome: The student will prepare the layouts for the tour report, and will
also collect photographs and pictures during the study tour.
Unit III – Preparation of Written Experiences Description of Places, Summary of Experiences – How to Write, Conclusion
Writing
Unit Outcome: The student will write the summary of tour experience based on
the actual study tour conducted by the department.
Unit IV – Verbal Presentation and Tour Report Oral Presentation Techniques, Practice Sessions for Presentation, Presentation
Software and Techniques, PPT Preparation for Tour Report, Practice Sessions for
PPT Presentation, Introduction to Viva – voce, Practice Session, Discussion
Sessions
Unit Outcome: The student will prepare the PPT presentation for the tour
attended and reported.
Viva voce – Tour Report 40 Marks
POST GRADUATE DIPLOMA IN TRAVEL AND TOURISM
(PGDTT)
QUESTION PAPER PATTERN
Total Marks : 80 Time: Three Hrs
N.B.) All Questions are compulsory & carry equal marks. (Sixteen each)
Q. 1 : Unit – I
OR
Unit – I
Q. 2 : Unit – II
OR
Unit – II
Q. 3 : Unit – III
OR
Unit – III
Q. 4 : Unit – IV
OR
Unit – IV
Q. 5 : Unit – I
Unit – II
Unit – III
Unit – IV
Absorption scheme for examinees of PGDTT old course
1. The students of the course immediately preceding the new course under this direction shall be
given chance to appear for three more consecutive examination according to old syllabus.
The University shall conduct the examination of old course for three more consecutive
examinations after the new scheme of examination is introduced as per following table:
PGDTT
Examination
Attempt-1 Attempt-2 Attempt-3
Summer 2017 Summer 2018 Summer 2019
The students are required to clear all their papers within the stipulated time. The students
clearing all the papers of old scheme of Examination shall be awarded Diploma according
to old scheme of Examination.
Those students who are required to clear their course in three consecutive attempts as per
this clause but failed to do so will be required to appear in the new course provided under
this direction.
2. The absorption of the students of old course referred above shall be made to the new
course in the following manner:
Absorption Condition
To PGDTT New
Course
Candidate is unable to clear one or more papers or subjects of PGDTT
examination of the old course in the number of attempts as per this
direction. The student shall be required to appear afresh in all the subjects
of Semester I and Semester II of new scheme of examination.
3. The above absorption scheme of PGDTT shall be effective till the introduction of new
Syllabus.
APPENDIX - A
Semester-I
No. Subjects Paper Max Marks Min Marks
Theory
1T1 Travel & Tourism Fundamentals Paper-I 80+20 50
1T2 Tourism Resources and Communication Paper-II 80+20 50
1T3 Tourism Transportation Paper-III 80+20 50
1T4
1T5
Hospitality & Accommodation Services
OR
Fundamentals of Tourism Management
Paper-IV
80+20
50
Seminar :
1S1 Seminar Paper & Presentation Paper-V 40+10 25
Practical :
1P1 Project Synopsis & Presentation Paper-VI 80+20 50
Project
1P2 Project Report & Viva-voce Paper-VII 160+40 100
Semester-II
No. Subjects Paper Max Marks Min Marks
Theory
2T1 Travel Ticketing & E-Tourism Paper-I 80+20 50
2T2 Tour Operations & Travel Agency
Business
Paper-II 80+20 50
2T3 Tour Guiding & Escorts Services Paper-III 80+20 50
2T4
2T5
MICE & Event Management
OR
Sustainable & Eco-Tourism
Paper-IV
80+20
50
Seminar :
2S1 Seminar Paper & Presentation Paper-V 40+10 25
Practical :
2P1 Study Tour-Itinerary & Presentation Paper-VI 80+20 50
Project :
2P2 Study Tour Report & Viva-voce Paper-VII 160+40 100