STEPHANIE YEAGER SYeager928@gmail.com (724) 814-6371 EDUCATION Carnegie Mellon University – Master of Entertainment Industry Management May 2009 Edinboro University of Pennsylvania - B.A. in Communications (Graduated Summa Cum Laude) May 2006 EXPERIENCE ModCloth.com –Marketing Production Manager October 2014-Present • Manage complete marketing project workflows, campaign calendar, and creative retro process for the Marketing Department;

seamlessly blending strategy, planning, project management and execution skills to drive sales to hit targeted revenue goals and create a stellar customer experience both on and off site • Responsible for driving communication and leading project management efforts across the Site Marketing, Acquisition, Design,

Marketing Writing, Community, Social Media, Merchandise Creative, Editorial/Blog, Private Label and Vintage teams as well as cross-functional teams such as Customer Care, ModStylists and Human Resources • Manage and support direct report (Producer) with conduction of weekly meetings, check-ins, project tracking and PM tool

maintenance ModCloth.com –Producer (Marketing/Creative Teams) October 2013-October 2014 • Responsible for driving communication and leading project management efforts across the Social Media, Merchandise Creative,

Editorial/Blog, Private Label and Vintage, Customer Care, ModStylists and Human Resources teams • Facilitate and execute weekly production syncs and project meetings as well as maintain daily tracking of between 30-60 projects

to ensure that appropriate assets are requested and delivered and launch dates remain on-time • Conducting monthly training sessions, and one-off individual trainings, on our project management system, Quickbase ModCloth.com –Customer Care Communications and Training Manager February 2013-October 2013 • Overhaul and create a comprehensive Customer Care training program for both new hires and cross-training company-wide • Write, organize, edit and disseminate internal Care communication to the team as well as company-wide • Create external, customer-facing communication ranging from website copy to mass-distributed informational emails • Manage both the Customer Care Communications Specialist and Customer Care Training Specialist • Manage the Customer Care Social Media Team that moderates ModCloth’s Facebook and Twitter pages • Redesign Care’s internal WordPress blog for efficiency and aesthetic-ease purposes along with our knowledgebase help pages • Conceptualize, and help produce, monthly internal Customer Care newsletter distributed to team and company-wide • Work closely with the Video Team to produce customer-facing videos for both Care and the Care ModsSylists Carnegie Mellon University –Teaching Assistant September 2012-2015-December 2012-2015 • Help conduct Script and Story Analysis class for the Master of Entertainment Industry Management degree program • Contribute to teaching, grading papers and guiding students in their assignments ModCloth.com –Customer Care Communications and Training Specialist June 2012-February 2013 • Responsible for all Customer Care interdepartmental, and customer-facing, written communication on a supervisory level • Training all new hires from initial orientation through their final transition to customer interactions as well as all existing

advocates with new program, policy and procedure implementations • Write, edit and produce complete training manuals for the Customer Care department used in all new hire training • Produce and maintain the internal WordPress blog for the Customer Care Department • Maintain and support the Customer Care Twitter and Facebook accounts and feeds • Conceptualize, create and launch the first public Customer Care contest to drive more customers to our informational database ModCloth.com –Customer Care Specialist/Fashion Writer/Product Knowledge Specialist July 2011 – June 2012 • Acting as a complete informational and public relations liaison to customers from around the world while managing phone

systems, email platforms and chat system functions as well as processing orders, refunds, returns and various computational business transactions

• Assisting Fashion Writing Team with naming products, writing detailed product descriptions and adding keywords for over 150+ products featured on the ModCloth website

• Directly assisting customers with detailed individual product information including sizing, fit, and style advice *Additional experience details available upon request: Magnus Rex (Batman-The Dark Knight Rises-Extras Casting Assistant) The Collective (Executive Assistant), Studio Talent Group (Casting Talent Agent), MSPtv (Producer), FedEx (Accounts Payable), Frog Prince Theatricals (Props/Assistant Art Director), Fox Interactive Media (Creative Development Intern-Online Content), Disney/ABC (Writing Intern), and NBC Universal (Lead Script Intern) SKILLS • Proficient with both Mac and PC platforms • MS Office, Google Products, Prezi, ShoreTel, ZenDesk, LiveChat, iMovie, QuickBase, WorkFront and some HTML and Adobe • Extensive Social Media experience; Facebook, MySpace, Twitter, LinkedIn, Pinterest, Instagram, HootSuite, WordPress, Sprout

LEADERSHIP / AWARDS • ModCloth Mushie “Best Foot Forward” award winner, 2013 • ModCloth “Customer Care Quarterly All-Star” award winner, July 2012 • Vice President of Lambda Pi Eta, Upsilon Beta Chapter (Speech Communications National Honors Society), 2005-2006 • Edinboro University Speech Communications Scholarship recipient, 2006