SWEET SUSHIJapanese Barbecue Restaurant

The life and times of

To begin..Dennis owns and manages a local Arizona sushi joint, Sweet Sushi. He has

several employees, including two assistant managers, seven wait staff, 3 food prepares, and four chefs, and has to deal with the ups and downs of the restaurant business. Whether it is unhappy customers, employee arguments, or health department regulations, Dennis has to always be quick on his feet to problem solve.

Situation #1: PhysicalWhile everyone in the restaurant can understand both English and Japanese,

the Chefs are more predominant in Japanese, which has caused a recent influx in misunderstood orders and tension between employees. Dennis knows that he must make a policy regarding languages, so he decides to hold a mandatory meeting for the entire staff to discuss ideas. To inform the staff about this meeting, He posts memos up two weeks before the scheduled meeting near the schedules to ensure his staff will see them, and have plenty of notice. Along with the memo, Dennis has prepared a list of topics he would like to discuss, and get feedback on. These topics include; including, language barriers, customer service, late policies, and work relationships. This way Dennis can discuss not only the issue at hand, and several others. Although his entire staff will not agree on every topic, it is important that they collaborate on ideas and feel respected.

Memo:

Meeting Agenda:

Situation Breakdown #1:

Situation #2: EmotionalA few nights before the meeting, Dennis receives an email from one of his

Chef’s informing him that he has been dating one of the wait staff. The email states that this relationship has been causing a strain on his relationship with his coworkers, and he plans on putting in his two weeks. Unfortunately, this is one of Dennis’ best workers, and he does not want to see his go. There are also no regulations regarding interwork relationships.

Email Example:

Situation Breakdown #2:

Situation #3: CircumstantialOne night, right around closing time, Dennis receives a call from his assistant

manager on duty, informing him of a customer falling in the Restaurant’s Lobby. This woman can only speak/understand Spanish. Although she was there eating dinner with her grandson who translated during the meal, he left while his grandmother was paying. She is clearly in pain and upset. Dennis is well insured, and knows that if the correct paperwork is not filled out, he could be liable, and possible taken to court, so he informs his employee to get in contact with 9-11 to have the women checked out, and fill out the proper paperwork to avoid any reprecussions down the road, and lets his staff know that he is on his way. Dennis has already arrived by the time the EMTs and Police Officer get there. Luckily one of the EMT’s is fluent in Spanish (one of the perks of having a restaurant in Arizona), and calms the women down, while checking her vitals.

Situation Breakdown #3: