sustainable earnin sustainable earning gs growth with s ......jun 08, 2011 · eturn profile ....
TRANSCRIPT
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s growth withturn profile
Mark Mullin
Sustainable earninr
Sustainable earning an improved risk-re
Mark Mullin
Member of the Management Board
and CEO of AEGON Americas
Paris, June 8, 2011
Goldman Sachs European Financials Conference
gs growth with eturn profile
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ement
e
cas, Europe and Asia
e
Life insurance, pensions and asset mana
Over 40 million customers across the glo
Presence in markets throughout the Amer
Approximately 27,000 employees worldwi
� Life insurance, pensions and asset manag
� Over 40 million customers across the glob
� Presence in markets throughout the Ameri
� Approximately 27,000 employees worldwid
� Revenues of EUR 32 billion (2010)
AEGON at a glance
2
Underlying earnings before tax
■ Americas
■ The Netherlands
■ United Kingdom
■ New markets
17%
3%
9%
gement
be
icas, Europe and Asia
de
71%
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s
ons
ction
# 4 Non-life in
y
# 6 Term life
d company best estimates
pensio
pen
prot
in Hungar
e nsuranceFR
Romania and Tur
Rankings are based on various external sources a
Building on leading market positions
Americas Europe Asia
USA # 3 Term life UK # 3 Group pension ns NL # 3 Group pensions CHN # 9 of foreign-owned
# 4 Universal life # 3 Individual pensi sions # 5 Individual life life insurers in
China # 10 Variable annuities # 6 Annuities # 5 Accident & health
# 13 Pensions # 8 Individual prote ection # 7 Property & casualty Start-ups:
CAN # 5 Universal life CEE # 2 Life in Hungary y SP # 7 Life insurance India and Japan
# 6 Term life # 4 Non-life in
# 6 Segregated funds Hungary FR # 10 Lif i# 10 Life insurance
# 5 Unit-linked in BZL # 13 Life insurance Poland
MEX # 9 Life insurance Start-ups: Romania and Turke key
Rankings are based on various external sources an nd company best estimates 3
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growth with improved riskAEGON aims for sustainable earnings
AEGON aims for sustainable earnings growth with improved risk-return profile
4
transformed
significantly
� Sustainable cash flows
and dividends
� Strong capital position � Strong capital position
� Improved risk-return profile
� Sustainable earnings growth
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ategic management actions. From this new basere tax on average 7 to 10% per annum.
Underlying earnings in 2011 will be affected by stAEGON expects to grow underlying earnings bef
AEGON aims to deliver
Sustainable cash flows � Improve operational free cash flow of current level of
EUR 1.0-1.2 billion by 30% by 2015 and dividends � Pay a sustainable dividend based on free cash flow and
capital position
Strong capital position � Maintain strong capital buffer
� Core capital of at least 75% of total capital by end of 2012
5
* Underlying earnings in 2011 will be affected by str AEGON expects to grow underlying earnings befo
Improved risk-return profile �
�
� Sustainable earnings growth �
�
�
�
rategic management actions. From this new base ore tax on average 7 to 10% per annum.
Generate return on equity of 10-12% medium term
Increase fee businesses to 30-35% of annual underlying
earnings before tax by 2015
Execute on credit and interest rate risk reduction
Growing in our chosen markets - underlying earnings before
tax on average 7-10% p.a.* from rebased level
New base of underlying earnings in 2011, mainly as a result
of strategic management actions
Further improve cost efficiency in established markets
Improve the geographical balance of capital allocation
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of EUR 1.0
and capital position
pera ona ca ow
ares after full repurchase of core capital securities
0 in May 2012
ction of the shareholder
Improve operational free cash flow of current level
Pay a sustainable dividend based on free cash flo
.
Aim to resume dividend payments on common s
Intent to pay a dividend over H2 2011 of EUR 0.
Dividends may be paid in cash or stock at the el
-
Sustainable cash flows and dividends
� Free cash flow generation:
� Improve operational free cash flow of current level
� Pay a sustainable dividend based on free cash flow
Execution
2010 free cash flow
O ti l sh fl
6
� Aim to resume dividend payments on common sh
� Intent to pay a dividend over H2 2011 of EUR 0.1
� Dividends may be paid in cash or stock at the ele
Operational cash flow
Investments in new business
Operational free cash flow
Holding expenses
Free cash flow
of EUR 1.0 1.2 billion by 30% by 2015
w and capital position
EUR billion
2 6
hares after full repurchase of core capital securities
10 in May 2012
ection of the shareholder
2.6
(1.3)
1.3
(0.6)
0.7
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ies (EUR 1.5bn + EUR 750m premium), funded by:
on February 24, 2011
vestments, which include Transamerica Reinsurance
of total capital by end 2012
erating units as at holding level
ual holding expenses* in current environment
sources
ons on perpetual capital securities, dividendspproximately EUR 600 million per annum
Fully repurchase 375m core capital securi
Completed equity raising of EUR 903 millio
Internal sources, including proceeds from d
Aim to achieve core capital of at least 75
Maintain strong capital position, both at o
Target a buffer at holding level of 1.5x an
Internal r
≥6
Holding expenses include interest expenses, couon preferred shares and holding costs of in total
Strong capital position
� Fully repurchase 375m core capital securitties (EUR 1.5bn + EUR 750m premium), funded by:
► Completed equity raising of EUR 903 million n on February 24, 2011
► Internal sources, including proceeds from diivestments, which include Transamerica Reinsurance
� Aim to achieve core capital of at least 75% % of total capital by end 2012
� Maintain strong capital position, both at op perating units as at holding level
� Target a buffer at holding level of 1.5x ann nual holding expenses* in current environment
7
Dec 31, 2010 Full repurchase Dutch State
Internal re
75% (10%) ≥6%
Movement core capital ratio
* Holding expenses include interest expenses, coup on preferred shares and holding costs of in total a
esources Equity issuance Dec 31, 2012
% 4% ≥75%
pons on perpetual capital securities, dividends approximately EUR 600 million per annum
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ategy
usiness
n markets
� Delivering high quality, sustainableity, sustainable
Executing on our st
Focus on our core
Growing in our cho
Delivering high quality, sustainable earningsDelivering high qua
The Americas is delivering results
� Executing on our str rategy
� Focus on our core b business
� Growing in our chose sen markets
� Delivering high qual lity, sustainable earnings
8
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of earnings
ank BOLI/COLI businesses
w fully hedged
in the bank channelin the bank channel
timeframes
Improved risk return profile and qualit
emphasize sales of capital intensive product
Run off of institutional spread based and small
book n
Discontinued single premium universal life saleDiscontinued single premium universal life sale
Product redesign and shortened implementatio
Improved risk return profile and quality
Execution
� Growing fee based businesses
� De-emphasize sales of capital intensive products
� Divestment of Transamerica Reinsurance
� Run off of institutional spread based and small b
� Delta equity exposure of VA GMIB back-book no
� Discontinued single premium universal life sales
9
40
15
25
20
Sources of earnings exclude new business strain
� Spread
� Fees
� Technical
� Interest on Surplus
� Discontinued single premium universal life sales
� Product redesign and shortened implementation
Pre-crisis underlying earnings
2007
y of earnings
s
bank BOLI/COLI businesses
ow fully hedged
s in the bank channel
29%
16%
25%
30%
~15
~35 ~25
~25
s in the bank channel
n timeframes
Underlying earnings Future underlying earnings
2010 2015
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osen markets
th, higher return business
Sustainable earnings growth in our c
Shifting to higher gro
Sustainable earnings growth in our ch hosen markets
Markets we plan to maintain or reduce
▬ Maintain synthetic GIC
� Spread business
� Life Reinsurance
10
� Small bank BOLI / COLI
Shifting to higher grow
Markets we plan to grow
� Life and Protection
� Variable annuities
� Retail mutual funds
� Pensions
� Latin America
wth, higher return business
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osen marketsSustainable earnings growth in our c
Sustainable earnings growth in our ch hosen markets
796 831
2009 2010
New life sales up 4%
11
2,408
3,486
2009 2010
Mutual fund deposits up 45%
3,372 3,830
2009 2010
Variable annuity deposits up 14%
11,436
16,285
2009 2010
Pension deposits up 42%
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operations to other locations
to grow the business
Shutting down Louisville and consolidatin
Operating expenses down while continuing
Sustainable earnings growth
Aggressively managing expenses
� Restructured business units
� Shutting down Louisville and consolidating
� Consolidating locations in Baltimore
� Operational excellence
► Operating expenses down while continuing
► Significant headcount reduction
12
2,249
1,971
2009 2010
* Excludes Latin America and agents
Operating expenses (USD million)
g operations to other locations
to grow the business
11,703 11,358
2009 2010
Headcount*
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erica Life and Protection
ower cap a mar e s everage
Transa
Sustainable earnings growth - Transam
Business profile
� Life and health products
� Stable market with solid earnings growth
� Top 10 player
� High quality earnings
� L it l k t l
13
� Lower capital markets leverage
� Strong distributable earnings
Life Sales
TOTAL
Term
Universal life
Whole life
* Source: LIMRA as of Q4 2010
merica Life and Protection
Strategic priorities
� Continue to grow profitable sales
� Leverage operational efficiencies
� Manage market risks through product design and hedging
� Enhance customer service � Enhance customer service
� Promote the Transamerica brand
Rank* Market Share*
7 4.3%
3 6.7%
4 5.0%
9 2.4%
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al Savings and Retirement
ble annuities
il mutual funds
d annuities
s
Individ
� omp ete e ta e g ng o ac oo
Vari
Ret
Fix
Growing fee busine
Sustainable earnings growth - Individu
Business profile
� Annuity and mutual fund products
� Strong growth potential
� Fee based quality earnings
� Some capital markets leverage post hedging
14
32%
23%
45%
� Varia
� Reta
� Fixe
Growing fee busines
10.5 billion
Gross deposits FY 2009 (USD billion)
ual Savings and Retirement
Strategic priorities
� Grow variable annuities, mutual funds and advisory services
� Leverage speed to market
� Embed strong product risk management disciplines
C l d d l h d i f VA GMIB b k b k
49%
44%
7%
� Completed delta hedging of VA GMIB back book
� Promote the Transamerica brand
able annuities
ail mutual funds
ed annuities
ss
7.9 billion
Gross deposits FY 2010 (USD billion)
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ss
46% compared with Q1 2010
able decrement rates
net inflows and higher account balances
Variable annuities
based busin
US variable annuities gross deposits rose
Net flows increased on higher sales and s
Variable annuity earnings driven by stron
Strategic shift toward fee-based busineess – Variable Annuities
� US variable annuities gross deposits rose
► Growth in all traditional channels
► Newly launched VA rider well received
► Fast-to-market strategy pays off
� Net flows increased on higher sales and st
� Variable annuity earnings driven by strong
46% compared with Q1 2010
table decrement rates
g net inflows and higher account balances
► Market rationalization
► Select competitors leave the market
► Equity market recovery beneficial for sales
15
Net deposits (USD million)
-23
158
220
Q1 10 Q4 10 Q1 11
Variable annuities
Gross deposits (USD billion)
0.8 1.0
1.2
Q1 10 Q4 10 Q1 11
Underlying earnings (USD million)
69 68
93
Q1 10 Q4 10 Q1 11
Account balances (USD billion)
39 42 43
Q1 10 Q4 10 Q1 11
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er Solutions and Pensions
B/DC
Emplo
� Leverage technology
Private & Public
Sustainable earnings growth - Employ yer Solutions and Pensions
Business profile
� Employee benefit products and services
� High growth worksite business model supported by US demographics
� High quality fee based earnings
16
� Some capital markets leverage (fee based)
US pension assets
0%
100%
200%
300%
400%
2000 2001 2002 2003 2004 2005 2006
Cerulli Quantitative Update 2009 – Private & Public D
Strategic priorities
� Continue to aggressively pursue opportunities in the market
� Dominate worksite distribution
� Lead with high quality service and innovative solutions
� Leverage technology
� Promote the Transamerica brand
291%
133%
2007 2008 2009 2010
� AEGON CAGR of 11%
� Industry CAGR of 3%
DB/DC
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ss
rong results
illion) as a result of high quality thirdice Support (PASS) product
nt Outsourcing’ drives results in larger case market
11.2%
Pensions
utions and worksite
based busin
US pension business continues to show s
Success in smaller case market (<USD 20administration and Plan Administration Ser
Profit’ and ‘Total Retirem
Withdrawal rates remain historically low a
Includes earnings from pensions, stable value so
Strategic shift toward fee-based busineess – Pensions
� US pension business continues to show st
► Success in smaller case market (<USD 20 m administration and Plan Administration Serv
► Focus on ‘Not-for-Profit’ and ‘Total Retireme (>USD 20 million)
� Withdrawal rates remain historically low at
trong results
million) as a result of high quality third-party vice Support (PASS) product
ent Outsourcing’ drives results in larger case market
t 11.2%
17
4.9 4.3
5.1
Q1 10 Q4 10 Q1 11
* Includes earnings from pensions, stable value sol
Net deposits (USD billion)
Pensions
Gross deposits (USD billion)
2.9
2.0
2.8
Q1 10 Q4 10 Q1 11
lutions and worksite
Underlying earnings* (USD million)
Account balances (USD billion)
67 77
83
Q1 10 Q4 10 Q1 11
69
80 81
Q1 10 Q4 10 Q1 11
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ng significant growth opportunities
► ncassurancencassurance
rease productivity
g channel
sales
worth solution
AEGO
Represents two small joint ventures offer
bb
Expanding tied agent recruiting and in
Aggressively growing worksite marketi
Launching affinity and direct marketin
high net
N
Latin America
Argos AEGON and Mongeral AEGON
� Represents two small joint ventures offeri
� Mexico
► Rebranded Argos AEGON
Established new distribution through ba
18
► Established new distribution through ba
► Expanding tied agent recruiting and inc
� Brazil
► Aggressively growing worksite marketin
► Launching affinity and direct marketing
► First-to-market with domestic high net
ing significant growth opportunities
ancassuranceancassurance
crease productivity
ng channel
g sales
worth solution
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s and
n
elivers:
profile
growth
Sustainable cash flo
Strong capital positi
AEGON aspires to be a company that
return
Sustainable earning
AEGON aspires to be a company that ddelivers:
� Sustainable cash flow
� Strong capital positio
19
� Improved risk-return
� Sustainable earnings
ws and dividends
on
profile
s growth
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2020
Q & A
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ations at
Analyst & Investor Conferen
Please contact investor re
21
ce
Analyst & Investor Conference London, June 21- 22, 2011
21
Please contact investor rel [email protected]
lations at
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ts1
berts2011
AugusQ2 2011 resuAugust 11, 20
NoveQ3 2011 resuNovember 10,
Upcoming events
June AEGON Analyst & Investor Conference, London June 21-22, 2011
August Q2 2011 resul August 11, 201
22
October Novem Q3 2011 resul November 10,
BoA-ML Conference October 5, 2011
t lts 11
September ING Benelux conference September 14, 2011
mber lts 2011
December AEGON Analyst & Investor Conference, New York City December 6-7, 2011
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23
23
Appendix: Q1 2011 results
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in runLife reinsurance and BOLI/COLI are included
Results highlighted
Underlying earnings before tax (EUR million)
446 483 452 452 414
Q1 10 Q2 10 Q3 10 Q4 10 Q1 11
24 Note: Life reinsurance and BOLI/COLI are included
Return on Equity (%)
8.9 8.5 9.3 8.7 7.8
Q1 10 Q2 10 Q3 10 Q4 10 Q1 11
Operational free cash flows
EUR million Q1 2011
� Earnings on in force 523
� Return on free surplus 17
� Release of required surplus (1)
� New business strain (275)
� Operational free cash flow 264
54 52 51 49 47 118 114
124 133
141
Q1 10 Q2 10 Q3 10 Q4 10 Q1 11
in run-off businesses and are no longer reported in UEbT, sales and deposits
Strategic shift from spread to fee (USD billion)
� US spread balances � US fee balances
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pensions and variable annuities
ported in run
igher provisioning for longevity of EUR 24 million
P 21 million, mainly related to customer redress
anagement, partly offset by investments in Asia
, despite impact from new pension legislation in Hungary
harges and NL longevity provisioning
Americas’ earnings up 2% driven by stron
As of Q1 BOLI/COLI and life reinsurance r
Earnings in the Netherlands lower due to
UK impacted by exceptional charges of G
New markets up on VA Europe and asset
Underlying earnings in the CEE were stabl
Underlying earnings impacted by UK
Underlying earnings impacted by UK c charges and NL longevity provisioning
� Americas’ earnings up 2% driven by strong
► As of Q1 BOLI/COLI and life reinsurance re
� Earnings in the Netherlands lower due to h
� UK impacted by exceptional charges of GB
� New markets up on VA Europe and asset m
► Underlying earnings in the CEE were stable
g pensions and variable annuities
eported in run-off businesses
higher provisioning for longevity of EUR 24 million
BP 21 million, mainly related to customer redress
management, partly offset by investments in Asia
e, despite impact from new pension legislation in Hungary
25
The Netherlands (EUR million)
Americas (USD million)
465 494 474
Q1 10 Q4 10 Q1 11
104 87 81
Q1 10 Q4 10 Q1 11
New Markets (EUR million)
United Kingdom (GBP million)
25
-6
10
Q1 10 Q4 10 Q1 11
46 59 57
Q1 10 Q4 10 Q1 11
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0) showed a strong increase in life expectancy
5 million in Q4 2010
rtality is taken through underlying earnings
in line with AEGON’s accounting methodologyogy
only available in 2012
ortality a continuation of the emerging trend of strong0
EUR 20 million on average per quarter for 2011
u of
Higher provisioning for longevity in th
20
off impact on excess capital of EUR 2
m
in line with AEGON’s accounting methodologyin line with AEGON’s accounting methodo
2010 observed mortality tables
2010 observedimprovements in observed mortality for 20
Longevity provisioning is increased b
Centraal Bureau voor de Statistiek / Central Bure
►
Higher provisioning for longevity in thee Netherlands
� New projected mortality tables (2010 – 206
► One-off impact on excess capital of EUR 22
� Provisioning based on actual/observed mo
26
in line with AEGON’s accounting methodol
► CBS* 2005-2010 observed mortality tables
► AEGON assumes for 2005-2010 observed m improvements in observed mortality for 201
Longevity provisioning is increased by
* Centraal Bureau voor de Statistiek / Central Burea
60) showed a strong increase in life expectancy
25 million in Q4 2010
ortality is taken through underlying earnings
logy
only available in 2012
mortality a continuation of the emerging trend of strong 10
y EUR 20 million on average per quarter for 2011
au of Statistics
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uring charges and currency movements
and at constant currencies
nued cost reduction initiatives
new distribution capabilities
to customer redress and restructuring
of 2011
ed on restructuring charges in asset management� New markets: o eratin ex enses increased on restructuring charges in asset management
Operating expenses up 3% due to restruc
down by 1% excluding restructuring charge
Americas: declined 2% as a result of cont
The Netherlands: higher on investments i
UK: cost savings offset by charges relate
on track to reduce costs by 25% by the en
New markets: operating expenses increaNew markets: operating expenses increased on restructurin char es in asset mana ement
Continued focus on cost control
� Operating expenses up 3% due to restruct
► down by 1% excluding restructuring charges
� Americas: declined 2% as a result of conti
� The Netherlands: higher on investments in
� UK: cost savings offset by charges related
► on track to reduce costs by 25% by the end
i
� New markets: operating expenses increas
d
turing charges and currency movements
s and at constant currencies
nued cost reduction initiatives
n new distribution capabilities
d to customer redress and restructuring
of 2011
sed on restructuring charges in asset management
27
p g p
Operating expenses
The Netherlands (EUR million)
Americas (USD million)
501 514 492
Q1 10 Q4 10 Q1 11
182 205
189
Q1 10 Q4 10 Q1 11
g g g
New Markets (EUR million)
United Kingdom (GBP million)
95 98 98
Q1 10 Q4 10 Q1 11
133 168
141
Q1 10 Q4 10 Q1 11
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oss on strategic allocation funds in the Netherlands
ing in the investment portfolio
S residential mortgage
sion of life reinsurance, BOLI/COLI and lower
ts and positive result run
Underlying earnings to net income development in Q1 2011ment in Q1 2011
Fair value items impacted by exceptional
Investment gains as a result of normal tra
Lower impairments were mostly linked to
off businesses turned positive on incl
Net income benefits from lower impairme
Underlying earnings to net income development in Q1 2011
Impairmen
Underlying earnings to net income develo
� Fair value items impacted by exceptional l
� Investment gains as a result of normal trad
� Lower impairments were mostly linked to U
� Run-off businesses turned positive on inclu
yield transfer to fixed annuities
Net income benefits from lower impairmen
28
Underlying earnings before
tax Q1 11
Fair value items Gains on investments
Impairment charges
414 (85) 91 (62)
Underlying earnings to net income develop (EUR million)
loss on strategic allocation funds in the Netherlands
ding in the investment portfolio
US residential mortgage-backed securities
usion of life reinsurance, BOLI/COLI and lower
nts and positive result run-off businesses
t Other charges Run-off businesses
Income tax Net income Q1 11
(3) 22 (50) 327
pment in Q1 2011
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l mortgage
6 million
hree years
Impairments mostly linked to US residenti
Impairments included recoveries of EUR
Impairments at lowest level in almost
� Impairments mostly linked to US residentia
� Impairments included recoveries of EUR 2
Impairments at lowest level in almost t
Impairments (EUR million)
29
325 355 284
330
193
91
146
101 64
93
Q3 08 Q4 08 Q1 09 Q2 09 Q3 09
■ Americas ■ Rest of the World
416 501 385 394 286
al mortgage-backed securities
26 million
three years
143 139 61 85 99
58
69 11
16 7 34
4
Q4 09 Q1 10 Q2 10 Q3 10 Q4 10 Q1 11
212 150 77 92 133 62
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R 13 million
sses of EUR 2.7 billion (incl. life reinsurance)
9%
vely impact return on equity
luded in
ed in run
n
of businesses of E
off busin
off businesses of 1
off businesses negat
off businesses is in
BOLI/COLI and Life reinsurance repor
R
BOLI/COLI and Life reinsurance report ted in run-off businesses as of Q1
� Net earnings from run-of businesses of EU
� Average capital allocated to run-off busine
► Return on capital of run-off businesses of 1.
� Capital intensive run-off businesses negati
► Capital allocated to run-off businesses is inc
UR 13 million
esses of EUR 2.7 billion (incl. life reinsurance)
.9%
ively impact return on equity
cluded in RoE calculations, but run-off earnings are not
30
Run-off businesses Q1 2011
Ru
� Payout annuities
� Institutional spread-based business
� BOLI/COLI
� Life reinsurance
un-off period
> 20 years
~ 5 years
> 10 years
~ 15 years
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new life sales, new premiums accident & health
eposits
in the Netherlands and strong sales in Central
the UK due to
deposits, offset by lower asset management
lands
mortgages and increased life expectancy
in the Netherlands
Sales composite introduced, consisting of
and general insurance and 1/10 of gross
New life sales stable; higher pension sale
and Eastern Europe offset by a decline in
Growth in US pension and variable annuit
deposits and saving deposits in the Nethe
VNB down mainly due to lower spreads o
based businesses
Sales growth in fee-based businesses – key area of focus
� Sales composite introduced, consisting of
and general insurance and 1/10 of gross d
� New life sales stable; higher pension sales
and Eastern Europe offset by a decline in
� Growth in US pension and variable annuity
deposits and saving deposits in the Nether
� VNB down mainly due to lower spreads on
new life sales, new premiums accident & health
deposits
s in the Netherlands and strong sales in Central
the UK due to repricing
y deposits, offset by lower asset management
rlands
n mortgages and increased life expectancy
31
in the Netherlands
New life sales (EUR million)
Sales (EUR million)
1,443 1,506 1,411
Q1 10 Q4 10 Q1 11
504 530
501
Q1 10 Q4 10 Q1 11
Accident & health and general insurance (EUR million)
Gross deposits (EUR billion)
7.8 7.8 7.4
Q1 10 Q4 10 Q1 11
162 195
172
Q1 10 Q4 10 Q1 11
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at USD 154 million
single premium contract
ult of strong recurring life production after successful
strong franchise
Americas’ sales were level compared to 201
The Netherlands up 5% as a result of a larg
as higher group pension sale
New Markets: strong growth in CEE as a re
New life sales demonstrate continued
New life sales demonstrate continued strong franchise
� New life sales stable at EUR 501 million
► Americas’ sales were level compared to 2010
► The Netherlands up 5% as a result of a large
► UK decreased as higher group pension sales
► New Markets: strong growth in CEE as a res refocus from pension to life products
0 at USD 154 million
e single premium contract
s were offset by lower annuity sales due to repricing
sult of strong recurring life production after successful
32
154 158 154
Q1 10 Q4 10 Q1 11
62
113
65
Q1 10 Q4 10 Q1 11
New life sales
The Netherlands (EUR million)
Americas (USD million)
235 190 211
Q1 10 Q4 10 Q1 11
66 75 76
Q1 10 Q4 10 Q1 11
New Markets (EUR million)
United Kingdom (GBP million)
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ariable annuities partly offset by lower inflow of retail
nd lower asset management inflows
o managed outflows of stable value solutions
idual savings &
Strong US pension deposits and growth of
Lower savings deposits in the Netherlands
Net outflow of EUR 2.1 billion mainly due
Indi
� Gross deposits of EUR 7.4 billion
► Strong US pension deposits and growth of v mutual funds
► Lower savings deposits in the Netherlands a
� Net outflow of EUR 2.1 billion mainly due t
Continued strong gross deposits
33
Pensions Life Indiv
4.3 0.5
Gross deposits Q1 2011 (EUR billions)
variable annuities partly offset by lower inflow of retail
and lower asset management inflows
to managed outflows of stable value solutions
vidual savings & retirement
Asset management Gross deposits
1.6 1.0 7.4
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lower due to strategic change in business mix
annuities in the US
ortality assumptions in the Netherlands
UK
sion legislation in Hungary and margin pressure forby growth in Turkey
alue of new business
Value of new business of EUR 118 million
Higher margins in life, pensions and variabl
Lower margins on mortgages and updated
Decrease of margins and lower sales in th
New markets decreased due to adverse peVariable Annuities Europe, only partly offse
New Markets represents 19% of the total
Value of new business
� Value of new business of EUR 118 million,
► Higher margins in life, pensions and variable
► Lower margins on mortgages and updated m
► Decrease of margins and lower sales in the
► New markets decreased due to adverse pen Variable Annuities Europe, only partly offset
� New Markets represents 19% of the total v
� Internal rate of return amounted to 19%
e
, lower due to strategic change in business mix
e annuities in the US
mortality assumptions in the Netherlands
UK
nsion legislation in Hungary and margin pressure for t by growth in Turkey
value of new business
34
� Internal rate of return amounted to 19%
Value of new business
61 71
86
Q1 10 Q4 10 Q1 11
49 42
23
Q1 10 Q4 10 Q1 11
The Netherlands (EUR million)
Americas (USD million)
12
7 8
Q1 10 Q4 10 Q1 11
31 25 23
Q1 10 Q4 10 Q1 11
New Markets (EUR million)
United Kingdom (GBP million)
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% to USD 474 million, mainly due to cost
e annuities businesses and improved financial
sult of continued cost reduction initiatives
remium sales through the agency channel were
universal life sales in the bank channel
. n as pensions and variable annuities inflows weren as pensions and variable annuities inflows were
tions and fixed annuities deposits
sales)
Underlying earnings before tax increased
savings, growth of the pension and variab
r
New life sales stable as higher recurring
offset by discontinuance of single premiu
Gross deposits increased to USD 7.7 billiGross deposits increased to USD 7.7 billi
only partly offset by lower stable value sol
New lifmillio
Americas
� Underlying earnings before tax increased 2
savings, growth of the pension and variabl
markets
� Operating expenses decreased 2% as a re
growing the business
� New life sales stable as higher recurring p
offset by discontinuance of single premium
� Gross deposits increased to USD 7 7 billio
p
2% to USD 474 million, mainly due to cost
le annuities businesses and improved financial
esult of continued cost reduction initiatives while
remium sales through the agency channel were
m universal life sales in the bank channel
on as pensions and variable annuities inflows were
35
� Gross deposits increased to USD 7.7 billio
only partly offset by lower stable value solu
Underlying earnings before tax (USD million)
New life (USD million
465 494 474
Q1 10 Q4 10 Q1 11
154
Q1 10
7,476
7,689 7,691
Q1 10 Q4 10 Q1 11
on as pensions and variable annuities inflows were
utions and fixed annuities deposits
e sales n)
Gross deposits (USD million)
158 154
Q4 10 Q1 11
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to EUR 81 million as a result of higher
sult of investments in new distribution capabilities
due to a large single premium pension contract
lion due to lower saving deposits as a result of
sales)
Underlying earnings before tax decrease
Operating expenses increased 4% as a r
New life sales increased to EUR 65 millio
Gross deposits decreased to EUR 462 mi
New lifmillio
The Netherlands
� Underlying earnings before tax decreased
provisioning for longevity
� Operating expenses increased 4% as a re
� New life sales increased to EUR 65 million
� Gross deposits decreased to EUR 462 mil
less competitive interest rates
d to EUR 81 million as a result of higher
esult of investments in new distribution capabilities
n due to a large single premium pension contract
llion due to lower saving deposits as a result of
36
104 87 81
Q1 10 Q4 10 Q1 11
62
Q1 10
Underlying earnings before tax (EUR million)
New life (EUR million
113
65
Q4 10 Q1 11
743
490 462
Q1 10 Q4 10 Q1 11
e sales n)
Gross deposits (EUR million)
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to GBP 10 million
nd growth of the business
GBP 21 million mainly related to the customer redress
to customer redress program and restructuring
5% by the end of 2011
pension sales more than offset by lower annuity� New life sales down 10%; increased rou pension sales more than offset by lower annuity
sales)
Underlying earnings before tax decrease
Life earnings improved due to cost savings
Pensions recorded a loss due to a charge o
Operating expenses slightly increased du
On track to reduce operating expenses by
New life sales down 10%; increased grouNew life sales down 10%; increased grou ension sales more than offset b lower annuit
New lifmillio
United Kingdom
� Underlying earnings before tax decreased
► Life earnings improved due to cost savings a
► Pensions recorded a loss due to a charge of program
� Operating expenses slightly increased due
► On track to reduce operating expenses by 2
� New life sales down 10%; increased group
37
g p
sales due to product repricing
25
-6
10
Q1 10 Q4 10 Q1 11
235
Q1 10
Underlying earnings before tax (GBP million)
New life (GBP million
d to GBP 10 million
and growth of the business
f GBP 21 million mainly related to the customer redress
e to customer redress program and restructuring
25% by the end of 2011
p pension sales more than offset by lower annuityp p y y
190 211
Q4 10 Q1 11
32
21 17
Q1 10 Q4 10 Q1 11
e sales n)
Gross deposits (GBP million)
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o EUR 59 million as a result of Variable Annuities
et by investments in Asia
rowth in Central & Eastern Europe
set management inflows
2010” in the insurance industry in China
d Investor” in the Netherlands
sales)
Underlying earnings before tax increased
Europe and asset management, partly off
New life sales improved due to business
Gross deposits decreased due to lower a
CNOOC “Best Growing Brand of
rou
New lifmillio
New Markets
� Underlying earnings before tax increased t
Europe and asset management, partly offs
� New life sales improved due to business g
� Gross deposits decreased due to lower as
� AEGON-CNOOC “Best Growing Brand of
� AEGON Asset management “Best All-roun
to EUR 59 million as a result of Variable Annuities
set by investments in Asia
growth in Central & Eastern Europe
sset management inflows
2010” in the insurance industry in China
nd Investor” in the Netherlands
38
46 59 59
Q1 10 Q4 10 Q1 11
66
Q1 10
Underlying earnings before tax (EUR million)
New life (EUR million
1,593 1,541 1,267
Q1 10 Q4 10 Q1 11
75 76
Q4 10 Q1 11
e sales n)
Gross deposits (EUR million)
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g units
wn on EUR 1.125 billion payment to Dutch State partly
lows driven by favorable market conditions and
on
illion
Excess capital of EUR 2.4 billion in operati
Holding excess capital of EUR 1.3 billion, d
force support strong cash
Continued strong excess capital posit
Operational free cash flow EUR 264
� Excess capital of EUR 3.7 billion
► Excess capital of EUR 2.4 billion in operatin
► Holding excess capital of EUR 1.3 billion, do offset by EUR 0.9 billion equity issuance
� Earnings on in-force support strong cash f
lower impairments
Continued strong excess capital positi
Excess capital development Q1 2011
39
(EUR billion)
2.1
1.7
Operational free cash flow EUR 264 m
Excess capital
Q4 2010
Return on
free
surplus
Earnings on in-force
Release of
required
surplus
3.8 ~0 0.5 ~0
ng units
own on EUR 1.125 billion payment to Dutch State partly
flows driven by favorable market conditions and
ion
1.3
2.4
Holding
Operating
units
million
New
business strain
Equity
issuance
Repurchase core capital securities
Other Excess capital
Q1 2011
(0.3) 0.9 (1.1) (0.2) 3.7
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rterly basis going forward
s
flow of EUR1.0
Operational cash flow disclosure on a qu
business
Target: improve 2010 operational free cas
Operational free cash flows
� Operational cash flow disclosure on a qua arterly basis going forward
� During the first quarter, earnings on the in--force remained strong
� Investments in new business as expected
► Shift in business mix
► Higher sales volumes for key fee-businesse es
� Target: improve 2010 operational free cashh flow of EUR1.0-1.2 billion by 30% by 2015
40
EUR million Q1 2011
� Earnings on in force 523
� Return on free surplus 17
� Release of required surplus (1)
� New business strain (275)
� Operational free cash flow 264
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epurchase of core capital securities (EUR 750m +
:
arnings, up
ted by full repurchase of core capital securities
of total capital by end 2012
ovement core cap ta rat o
epurchase
ore capitalecurities
Core capital ratio negatively impacted by
EUR 375m premium) almost fully offset b
Other items, mainly consisting of retained
Q2 2011 core capital expected to be impa
Aim to achieve core capital of at least 75
Core capital ratio stable at 75%
� Core capital ratio negatively impacted by r
EUR 375m premium) almost fully offset by
► Equity issuance of EUR 903 million
► Other items, mainly consisting of retained e
� Q2 2011 core capital expected to be impac
� Aim to achieve core capital of at least 75%
M i l i
41
Dec 31, 2010 Equity issuance R
c s
75% 4%
Movement core capital ratio
repurchase of core capital securities (EUR 750m +
y:
earnings, up-streamed dividends and holding expenses
cted by full repurchase of core capital securities
% of total capital by end 2012
Repurchase
core capital securities
Other March 31, 2011
(5)% 1% 75%
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lion at end of first quarter 2011, down versus Q4
on premium on the repurchase of core capital
ing revaluation reserves
eaker US dollar
Shareholders’ equity development Q1 2011
evaluation
Positive revaluation reserve of EUR 0.7 bi
Other changes included the EUR 375 mill
Higher average shareholders’ equity exclu
Shareholders’ equity down mainly on
� Positive revaluation reserve of EUR 0.7 bil
2010 as a result of higher interest rates
� Other changes included the EUR 375 milli
� Return on equity of 7.8%, as a result of:
► Lower net underlying earnings
► Higher average shareholders’ equity exclud
Shareholders’ equity down mainly on w
42
Shareholders’ equity development Q1 2011 (EUR billion)
Q4 2010 Shareholders' equity
Equity issuance Net income r
17.2 0.9 0.3
* Other include coupons on perpetuals and other
llion at end of first quarter 2011, down versus Q4
ion premium on the repurchase of core capital
ding revaluation reserves
weaker US dollar
Change in revaluation
reserves
Change in foreign currency
translation reserve
Other * Q1 2011 Shareholders’ equity
(0.3) (0.8) (0.5) 16.9
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e to positive performance of in
arkets and strengthening of currencies
.9 billion
a ue o new u ness
Total embedded value increased mainly d
result of cost savings, improved financial
Total embedded value up 6% to EUR 1
� Total embedded value increased mainly du
result of cost savings, improved financial m
Total embedded value up 6% to EUR 18
EUR million, except per share data
Embedded value life insurance
Total embedded value
Total embedded value per common share
V l f b si
43
Embedded value life insurance 2010
Value of new business
■ Americas
■ The Netherlands
■ United Kingdom
■ New markets
57%
25%
11%
7%
ue to positive performance of in-force business as a
markets and strengthening of currencies
8.9 billion
2010 2009 ΔΔΔΔ
25,756 23,296 11%
18,891 17,770 6%
10.38 9.65 8%
555 767 (28)%555 767 (28)%
Value of new business 2010
41%
26%
12%
21%
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million
s a result of cost savings, improved financial
gainst the euro
riven by strengthening of persistency in Americas and
to negative economic assumption changes and
ed hedges in the Netherlands
e driven by operating returns
arkets
ct
Value of new business in 2010 of EUR 55
force portfolio
markets and strengthening of currencies
Changes in operating assumptions mainly
Lower interest rates in the Netherlands le
rela
Increase embedded value life insuran
Capital
imp
Increase embedded value life insuranc ce driven by operating returns
� Value of new business in 2010 of EUR 555 5 million
� Positive performance of in-force portfolio a as a result of cost savings, improved financial
markets and strengthening of currencies a against the euro
► Changes in operating assumptions mainly d driven by strengthening of persistency in Americas and increasing longevity in the Netherlands
� Lower interest rates in the Netherlands led d to negative economic assumption changes and
were offset by results on interest rate-relat ted hedges in the Netherlands
44
Embedded value life insurance movement (EUR billion)
2009 Value of new business
In-force performance
Long-term investment
return variance
EV operating
return
Capital m
impa 23.3 0.6 0.8 1.9
Change in economic
assumption
Currency Other Capital movements
2010
markets
act (1.3) 1.2 0.09 (0.7) 25.8
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an sovereigns actively reducedLimited exposure to peripheral Europ
45
Limited exposure to peripheral Europe ean sovereigns actively reduced
45 * At fair value
EUR million *
Dec 31,2010 March. 31, 2011
Portugal 32 30 ▼
Greece 45 5 ▼
Ireland 32 29 ▼
Italy 112 84 ▼
Spain 904 866 ▼
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ard
s
for
Americ
General account investments roll-forw
General account investment roll-forward
EUR billion America
Opening balance December 31, 2010 93.6
Net in- and outflow (1.0)
46
Unrealized / realized results 0.2
Foreign exchange (5.4)
Closing balance March 31, 2011 87.4
ward
as The Netherlands United Kingdom New Markets
37.2 9.3 2.8
0.7 (0.1) 0.1
(0.4) (0.1) 0.0
0.0 (0.2) (0.0)
37.5 8.9 2.9
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ricas
5,507
7,018
2,297
e en a mor gage oans
5,396
7,411
Am
, - - ,
Investments general account
AEGON
INVESTMENTS GENERAL ACCOUNT
amounts in EUR millions, except for the impairment data Ame
Cash / Treasuries / Agencies 1
Investment grade corporates 3
High yield (and other) corporates
Emerging markets debt
Commercial MBS
Residential MBS
Non-housing related ABS
Subtotal 7
R sid ti l t l
47
Residential mortgage loans
Commercial mortgage loans
Total mortgages
Convertibles & preferred stock
Common equity & bond funds
Private equity & hedge funds
Total equity like
Real estate
Other
Investments general account (excluding policy loans) 8
Policyholder loans
Investments general account 8
Impairments in basis points (quarterly)
UNAUDITED
March 31, 2011
ericas The
Netherlands United
Kingdom New
Markets Holdings and other TOTAL
15,507 9,274 1,857 1,237 320 28,195
37,018 5,498 5,007 762 - 48,285
2,639 134 248 18 - 3,039
1,477 58 57 - - 1,592
6,234 2 357 4 - 6,597
5,149 1,294 431 183 - 7,057
4,273 1,061 864 19 - 6,217
72,297 17,321 8,821 2,223 320 100,982
54 15 603 360 16 017 54 15,603 - 360 - 16,017
8,417 47 - 1 - 8,465
8,471 15,650 - 361 - 24,482
262 15 - - - 277
1,155 481 60 76 (3) 1,769
1,421 481 - - - 1,902
2,838 977 60 76 (3) 3,948
1,186 2,038 - - - 3,224
604 1,447 8 259 - 2,318
85,396 37,433 8,889 2,919 317 134,954
2,015 15 - 7 - 2,037
87,411 37,448 8,889 2,926 317 136,991
7 - - 6 - 5
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mericas
– - - -
Impairments by asset class
AEGON general account investments Q1 2011 impairments / (recoveries) by country unit - IFRS basis (pre-
EUR millions A
ABS – Housing
ABS – Non-housing
CMBS
RMBS
Subtotal structured assets
Corporate – private
48
Corporate private
Corporate – public
Subtotal corporate
Residential mortgage loans
Commercial mortgage loans
Subtotal mortgage loans
Commercial paper
Total credit impairments
Common equity impairments
Total
-DAC, pre-tax)
Americas NL UK New Markets Total
- - - - -
(0) (1) - - (1)
(14) - - - (14)
63 - - - 63
49 (1) - - 48
(1) - - - (1) (1) (1)
(0) - - - (0)
(1) - - - (1)
- 1 - 2 3
4 - - - 4
4 1 - 2 7
- - - - -
4 1 - 2 7
6 2 - - 8
58 2 - 2 62
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7 bps
000
g Principles (DAP)inancial Reporting Standards (IFRS)
91
Q1 2011 credit impairments amount t
prior to 2005 are based on Dutch Accountiare based on International
� Q1 2011 credit impairments amount to
► Annualized level of 28 bps
Credit losses in the US trending down
US credit losses in bps of fixed income assets
49
44 44 37
27
9
25
1 2 4
8
1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2
average of 33 bps
since 1990
Periods prior to 2005 are based on Dutch Accountin Periods 2005 and later are based on International F
120
o 7 bps
17
64
82
48
17
-6 -2
2
91
52
28
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
ng Principles (DAP) Financial Reporting Standards (IFRS)
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loan portfolio*
1.7
eighted)USD million ** %)
loans, and mortgage loan originated bond portfolios
0
0
0
0
0
0
0
0
USD 12.0 billion commercial mortgag
Sound debt service coverage ratio of
((%
Includes commercial mortgage loans, agricultur
� USD 12.0 billion commercial mortgage
� Sound debt service coverage ratio of
� Average LTV of 66%
� Own origination
Commercial mortgage loans
CML net impairments - IFRS (USD million)**
W (%
50
( ) (
* Includes commercial mortgage loans, agriculture ** Included in overall impairments *** IFRS Carrying Values as of March 31, 2011
22
16
23 27
6
Q1 10 Q2 10 Q3 10 Q4 10 Q1 11
1
2
3
4
5
6
7
8
e loan portfolio*
1.7
Weighted average loan-to-value by property type *** %))
e loans, and mortgage loan originated bond portfolios NOTE: Other commercial includes B notes, Mezz, Participation, and other commercial loans.
0
10
20
30
40
50
60
70
80
Apartment $2.2B
Industrial $1.9B
Office $3.7B
Retail $2.5B
Other commercial
$1.2B
Agricultural $0.5B
12/31/2006 12/31/2007 12/31/2008 12/31/2009 12/31/2010 3/31/2011
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minal tax rate, amongst others due to:
011
► Tax exem t income
ed by:
o
impacted by:
ffective from 1 April 2011, tax benefit
Actual income tax can deviate from the n
Reconciliation of effective tax rate Q1
► Cross border intercom an reinsurance
Americas actual income tax mainly impac
United Kingdom actual income tax mainly
Reduction corporate tax rate to 26%
Reconciliation of effective tax rate Q1 2
p p y
� Actual income tax can deviate from the no
► Tax exempt income
Reconciliation of effective tax rate Q1 2011
EUR million Americas
Income before tax 324
Nominal tax rate 35.00% (113)
Actual income tax (61)
Net income 263
ominal tax rate, amongst others due to:
► Cross border intercompany reinsurance
2011
The Netherlands United Kingdom New Markets/ Holdings Total
46 34 (27) 377
25.00% (12) 26.50% (9) NM 10 (124)
(7) 20 (2) (50)
39 54 (29) 327
► Tax credits ► Policyholder tax UK (offsetting)
► Valuation allowances for tax losses ► Other items
� Americas actual income tax mainly impact ted by:
► Tax benefit of EUR 17 million related t to cross border intercompany reinsurance transaction
� United Kingdom actual income tax mainly impacted by:
► Reduction corporate tax rate to 26% e effective from 1 April 2011, tax benefit
of EUR 23 million
51
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life reinsurance businessTransaction highlights of the divested
Transaction highlights of the divested
Gross written premium 2010 �
Net underlying earnings 2010 �
Cash proceeds �
Capital release �
Total after-tax consideration �
Prepaid cost of reinsurance after tax �
IFRS book value 2010 �
52
Prepaid cost of reinsurance before tax �
Amortization period �
Annual amortization expense before tax � Earnings of retained business �
Retained business IFRS book value 2010 �
Reinsurance reserve financing �
�
life reinsurance business
USD 2.2 billion
USD 102 million
USD 0.9 billion
USD 0.5 billion
USD 1.4 billion
USD 0.3 billion
USD 1.7 billion
USD ~0.6 billion
15 years
USD ~40 million per annum (in run-off businesses)
Around nil (in run-off businesses)
USD 0.4 billion
Financing obligation reduced by approximately 50%
The remainder will gradually reduce in 15 years as reinsurance contracts mature
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tions
The Netherlands
For questions please contact Investor Rel
For questions please contact Investor Rela
+31 70 344 8305
P.O. Box 85
2501 CB The Hague
WWW.AEGON.COM
The Netherlands
ations
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The reconc
report
y 12, 2011
sinesse
the
tion
Priv
ould, is confident, will, and similar expressions as they relate to our company. These statements are not guarantees of futu
b
c
ecline in th
rod
� Changes affecting interest rate levels and continuing low or rapidly changing interest rate levels;
of
ion may
actio
pita
abili
m and the US Securities and Exchange Commis
ny
any su
GAAP financial measures: underlying earnings before tax and value of new busine
our Condensed consolidated interim financial statements. Value of new business is not based on IFRS, which are used to
calculate value of new business differently than other companies. Please see AEGON’s Embedded Value Report dated
information, provide a meaningful measure for the investment community to evaluate AEGON’s business relative to the b
This document contains certain information about our results and financial condition in USD for the Americas and GBP for
presented on a constant currency basis eliminates the effects of changes in currency exchange rates. None of this inform
looking statements as defined in the U
performance and involve risks, uncertainties and assumptions that are difficult to predict. We undertake no obligation to p
statements, which merely reflect company expectations at the time of writing. Actual results may differ materially from exp
The effects of corporate bankruptcies and/or accounting restatements on the financial markets and the resulting
Changes affecting mortality, morbidity, persistence and other factors that may impact the profitability of our insurance
Changes in laws and regulations, particularly those affecting our operations, the products we sell, and the attractivene
Lowering of one or more of our debt ratings issued by recognized rating organizations and the adverse impact such a
Lowering of one or more of insurer financial strength ratings of our insurance subsidiaries and the adverse impact su
The effect of the European Union’s Solvency II requirements and other regulations in other jurisdictions affecting the
The impact of acquisitions and divestitures, restructurings, product withdrawals and other unusual items, including our
Amsterd
as of the date of this document. Except as required by any applicable law or regulation, the company expressly disclaims
change in the company’s expectations with regard thereto or any change in events, conditions or circumstances on which
Disclaimer
Cautionary note regarding non-GAAP measures
This document includes certain non-GAAP financial measures: underlying earnings before tax and value of new business. ss. The reconciliation of underlying earnings before tax to the most comparable IFRS measure is provided in Note 3 "Segment information" of
our Condensed consolidated interim financial statements. Value of new business is not based on IFRS, which are used to report AEGON's primary financial statements and should not viewed as a substitute for IFRS financial measures. We may define and
calculate value of new business differently than other companies. Please see AEGON’s Embedded Value Report dated Maay 12, 2011 M for an explanation of how we define and calculate. AEGON believes that these non-GAAP measures, together with the IFRS
information, provide a meaningful measure for the investment community to evaluate AEGON’s business relative to the bu usinesses of our peers.
Local currencies and constant currency exchange rates
This document contains certain information about our results and financial condition in USD for the Americas and GBP for the United Kingdom, because those businesses operate and are managed primarily in those currencies. Certain comparative information
presented on a constant currency basis eliminates the effects of changes in currency exchange rates. None of this informa ation is a substitute for or superior to financial information about us presented in EUR, which is the currency of our primary financial
statements.
Forward-looking statements
The statements contained in this document that are not historical facts are forward-looking statements as defined in the US S Private Securities Litigation Reform Act of 1995. The following are words that identify such forward-looking statements: aim, believe,
estimate, target, intend, may, expect, anticipate, predict, project, counting on, plan, continue, want, forecast, goal, should, wwould, is confident, will, and similar expressions as they relate to our company. These statements are not guarantees of future
performance and involve risks, uncertainties and assumptions that are difficult to predict. We undertake no obligation to pu ublicly update or revise any forward-looking statements. Readers are cautioned not to place undue reliance on these forward-looking
statements, which merely reflect company expectations at the time of writing. Actual results may differ materially from expe ectations conveyed in forward-looking statements due to changes caused by various risks and uncertainties. Such risks and uncertainties
include but are not limited to the following:
� Changes in general economic conditions, particularly in the United States, the Netherlands and the United Kingdom;
� Changes in the performance of financial markets, including emerging markets, such as with regard to:
► The frequency and severity of defaults by issuers in our fixed income investment portfolios; and
► The effects of corporate bankruptcies and/or accounting restatements on the financial markets and the resulting d decline in the value of equity and debt securities we hold;
� The frequency and severity of insured loss events;
� Changes affecting mortality, morbidity, persistence and other factors that may impact the profitability of our insurance p products;
� Changes affecting interest rate levels and continuing low or rapidly changing interest rate levels;
� Changes affecting currency exchange rates, in particular the EUR/USD and EUR/GBP exchange rates;
� Increasing levels of competition in the United States, the Netherlands, the United Kingdom and emerging markets;
� Changes in laws and regulations, particularly those affecting our operations, the products we sell, and the attractiveness ss of certain products to our consumers;
� Regulatory changes relating to the insurance industry in the jurisdictions in which we operate;
� Acts of God, acts of terrorism, acts of war and pandemics;
� Changes in the policies of central banks and/or governments;
� Lowering of one or more of our debt ratings issued by recognized rating organizations and the adverse impact such act ction may have on our ability to raise capital and on our liquidity and financial condition;
� Lowering of one or more of insurer financial strength ratings of our insurance subsidiaries and the adverse impact such ch action may have on the premium writings, policy retention, profitability of its insurance subsidiaries and liquidity;
� The effect of the European Union’s Solvency II requirements and other regulations in other jurisdictions affecting the ca capital we are required to maintain;
� Litigation or regulatory action that could require us to pay significant damages or change the way we do business;
� Customer responsiveness to both new products and distribution channels;
� Competitive, legal, regulatory, or tax changes that affect the distribution cost of or demand for our products;
� The impact of acquisitions and divestitures, restructurings, product withdrawals and other unusual items, including our ability to integrate acquisitions and to obtain the anticipated results and synergies from acquisitions;
� Our failure to achieve anticipated levels of earnings or operational efficiencies as well as other cost saving initiatives;
� Our inability to obtain consent from the Dutch Central Bank to repurchase our Core Capital Securities; and
� The non-fulfillment of the conditions precedent underlying the agreement to divest Transamerica Reinsurance.
Further details of potential risks and uncertainties affecting the company are described in the company’s filings with Euronext Amsterda am and the US Securities and Exchange Commission, including the Annual Report on Form 20-F. These forward-looking statements speak only
as of the date of this document. Except as required by any applicable law or regulation, the company expressly disclaims a any obligation or undertaking to release publicly any updates or revisions to any forward-looking statements contained herein to reflect any
change in the company’s expectations with regard thereto or any change in events, conditions or circumstances on which any such statement is based.
54