sustainability report 2018...gri/ euss kpi um december 2018 december 2017 december 2016 2018-2017 %...

GRI/EUSS

KPI UM December 2018

December 2017

December 2016

2018-2017 % Scope

EU1 GENERATION

Installed capacity

Net efficient generation capacity by primary energy sourceThermal net capacity (MW) 43,099 43,294 43,454 -195 -0.5 Enel

Coal (MW) 15,828 15,965 16,103 -137 -0.9 Enel

CCGT (1) (MW) 17,244 17,251 17,323 -7 - Enel

Oil/Gas (1) (MW) 10,027 10,078 10,028 -51 -0.5 Enel

Nuclear net capacity (MW) 3,318 3,318 3,318 - - Enel

Renewable net capacity (MW) 39,203 38,305 35,907 898 2.3 Enel

Hydroelectric (MW) 27,845 27,799 27,425 46 0.2 Enel

Wind (MW) 8,190 7,431 6,532 759 10.2 Enel

Geothermal (MW) 804 802 761 2 0.2 Enel

Biomass and cogeneration (MW) 42 57 57 -15 -26.3 Enel

Photovoltaic (MW) 2,322 2,216 1,132 106 4.8 Enel

Total net electrical capacity (MW) 85,620 84,917 82,679 703 0.8 Enel

Net efficient generation capacity by geographic areaItaly (MW) 27,624 27,652 27,760 -28 -0.1 Italy

Iberia (MW) 22,717 22,732 22,744 -15 -0.1 Iberia

South America (MW) 20,997 20,544 18,915 453 2.2 South America

Chile (MW) 7,448 7,475 7,434 -27 -0.4 Chile

Argentina (MW) 4,419 4,419 4,419 - - Argentina

Colombia (MW) 3,583 3,467 3,457 116 3.3 Colombia

Peru (MW) 2,297 2,158 1,934 139 6.4 Peru

Brazil (MW) 3,250 2,975 1,621 275 9.2 Brazil

Uruguay (MW) - 50 50 -50 -100.0 Uruguay

North and Central America (MW) 3,826 3,533 2,792 293 8.3 North and Central America

North America (MW) 2,921 2,092 1,495 829 39.6 North America

Panama (MW) 362 354 325 8 2.3 Panama

Guatemala (MW) 164 164 164 - - Guatemala

Costa Rica (MW) 81 81 81 - - Costa Rica

Mexico (MW) 299 843 728 -544 -64.5 Mexico

Europe and Euro-Mediterranean Affairs

(MW) 9,761 9,761 9,810 - - Europe and Euro-Mediterranean Affairs

Russia (MW) 8,878 8,878 8,944 - - Russia

Romania (MW) 534 534 534 - - Romania

Greece (MW) 307 307 290 - - Greece

Bulgaria (MW) 42 42 42 - - Bulgaria

Africa, Asia and Oceania (MW) 695 695 659 - - Africa, Asia and Oceania

South Africa (MW) 523 523 486 - - South Africa

India (MW) 172 172 172 - - India

Performance indicators

Sustainable business model

231Performance indicators

GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

Total net electrical capacity (MW) 85,620 84,917 82,679 703 0.8 Enel

Power generation plants

Thermoelectric plants (2) (no.) 89 89 90 - - Enel

Coal plants (no.) 16 16 17 - - Enel

CCGT plants (no.) 23 23 23 - - Enel

Oil/Gas plants (no.) 50 50 50 - - Enel

Renewable energy plants (no.) 1,094 1,073 1,032 21 2.0 Enel

Nuclear plants (no.) 3 3 3 - - Enel

Hydroelectric plants (no.) 750 744 722 6 0.8 Enel

- of which mini-hydro plants (< 10 MW)

(no.) 460 436 452 24 5.5 Enel

Wind plants (no.) 202 195 185 7 3.6 Enel

Photovoltaic plants (no.) 99 88 83 11 12.5 Enel

Geothermal plants (no.) 35 36 34 -1 -2.8 Enel

Biomass plants (no.) 8 10 8 -2 -20.0 Enel

OPERATING RESULTS

EU2 GENERATION

Net production by primary energy sourceThermal net production (GWh) 127,332 141,733 142,394 -14,401 -10.2 Enel

Coal (GWh) 64,366 70,497 72,342 -6,131 -8.7 Enel

CCGT (GWh) 38,134 44,381 40,303 -6,247 -14.1 Enel

Oil/Gas (GWh) 24,832 26,855 29,749 -2,023 -7.5 Enel

Nuclear net production (GWh) 24,067 26,448 33,444 -2,381 -9.0 Enel

Renewable net production (GWh) 98,940 81,695 85,974 17,245 21.1 Enel

Hydroelectric (GWh) 65,893 55,363 60,031 10,530 19.0 Enel

Wind (GWh) 22,161 17,827 18,294 4,334 24.3 Enel

Geothermal (GWh) 5,881 5,820 6,194 61 1.0 Enel

Biomass and cogeneration (GWh) 108 108 226 - - Enel

Photovoltaic (GWh) 4,897 2,577 1,229 2,320 90.0 Enel

Total net production (GWh) 250,339 249,876 261,812 463 0.2 Enel

Net production by geographic areaItaly (GWh) 53,232 53,518 60,912 -286 -0.5 Italy

Iberia (GWh) 74,193 78,618 72,323 -4,425 -5.6 Iberia

South America (GWh) 67,897 64,627 62,165 3,270 5.1 South America

Chile (GWh) 20,885 20,231 19,728 654 3.2 Chile

Argentina (GWh) 13,949 14,825 13,124 -876 -5.9 Argentina

Colombia (GWh) 14,053 14,766 14,952 -713 -4.8 Colombia

Peru (GWh) 8,999 7,493 8,699 1,506 20.1 Peru

Brazil (GWh) 9,840 7,161 5,474 2,679 37.4 Brazil

Uruguay (GWh) 170 151 189 19 12.6 Uruguay

North and Central America (GWh) 12,433 9,793 12,268 2,640 27.0 North and Central America

North America (GWh) 7,133 5,313 8,628 1,820 34.3 North America

Panama (GWh) 1,808 1,528 1,367 280 18.3 Panama

Guatemala (GWh) 568 608 369 -40 -6.6 Guatemala

Costa Rica (GWh) 305 319 122 -14 -4.4 Costa Rica

Mexico (GWh) 2,619 2,025 1,781 594 29.3 Mexico


(GWh) 41,076 41,839 53,613 -763 -1.8 Europe and Euro-Mediterranean Affairs

Russia (GWh) 39,182 39,830 41,062 -648 -1.6 Russia

Slovakia (3) (GWh) - - 9,684 - - Slovakia

Romania (GWh) 1,227 1,358 1,235 -131 -9.6 Romania

Belgium (3) (GWh) - - 977 - - Belgium

232 Sustainability Report 2018

GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

Greece (GWh) 577 548 559 29 5.3 Greece

Bulgaria (GWh) 91 103 96 -12 -11.7 Bulgaria

Africa, Asia and Oceania (GWh) 1,508 1,481 531 26 1.8 Africa, Asia and Oceania

South Africa (GWh) 1,193 1,156 203 37 3.2 South Africa

India (GWh) 315 325 328 -10 -3.1 India

Total net production (GWh) 250,339 249,876 261,812 463 0.2 Enel

Development of renewables

New renewable power (4) (MW) 2,682 2,783 1,999 -101 -3.6 Enel

Hydroelectric (MW) 71 400 250 -329 -82.3 Enel

Wind (MW) 1,415 1,258 970 157 12.5 Enel

Geothermal (MW) 1 41 - -40 -97.6 Enel

Biomass and cogeneration (MW) - 1 16 -1 -100.0 Enel

Photovoltaic (MW) 1,195 1,084 763 111 10.2 Enel

NETWORK

EU4 Total electricity distribution network

(km) 2,226,097 2,160,559 1,875,107 65,538 3.0 Enel

Total high-voltage network (km) 46,261 44,387 38,396 1,874 4.2 Enel

- of which underground cable (km) 1,976 1,826 1,741 150 8.2 Enel

Total medium-voltage network (km) 889,692 857,086 665,215 32,606 3.8 Enel

- of which underground cable (5) (km) 219,203 214,060 211,312 5,144 2.4 Enel

Total low-voltage network (km) 1,290,144 1,259,086 1,171,496 31,058 2.5 Enel

- of which underground cable (5) (km) 403,098 396,634 398,334 6,465 1.6 Enel

EU4 Electricity distribution network by geographic areaTotal electricity distribution network Italy

(km) 1,153,323 1,149,219 1,144,987 4,104 0.4 Italy

High-voltage network (km) 13 13 13 - - Italy

- of which underground cable (km) 11 - - 11 - Italy

Medium-voltage network (km) 354,884 353,808 352,607 1,076 0.3 Italy

- of which underground cable (km) 150,201 148,487 145,880 1,714 1.2 Italy

Low-voltage network (km) 798,426 795,397 792,367 3,029 0.4 Italy

- of which underground cable (km) 276,744 274,821 270,678 1,923 0.7 Italy

Total electricity distribution network Romania

(km) 128,508 127,548 91,412 960 0.8 Romania

High-voltage network (km) 6,511 6,505 6,505 6 0.1 Romania

- of which underground cable (km) 304 293 288 11 3.8 Romania

Medium-voltage network (km) 35,062 35,016 35,015 46 0.1 Romania

- of which underground cable (5) (km) 13,343 13,103 12,844 240 1.8 Romania

Low-voltage network (km) 86,935 86,027 49,892 908 1.1 Romania

- of which underground cable (5) (km) 20,829 20,649 20,353 180 0.9 Romania

Total electricity distribution network Iberia (6)

(km) 319,613 317,782 316,562 1,831 0.6 Iberia

High-voltage network (km) 19,625 19,560 19,539 65 0.3 Iberia

- of which underground cable (km) 787 779 779 8 1.0 Iberia

Medium-voltage network (km) 118,531 117,886 117,632 645 0.5 Iberia

- of which underground cable (km) 41,188 40,979 40,979 209 0.5 Iberia

Low-voltage network (km) 181,457 180,336 179,391 1,121 0.6 Iberia

- of which underground cable (km) 85,067 84,468 84,128 599 0.7 Iberia

Total electricity distribution network South America (7)

(km) 624,653 566,010 322,146 58,643 10.4 South America

High-voltage network (km) 20,112 18,308 12,339 1,804 9.9 South America

- of which underground cable (km) 874 754 674 120 15.9 South America

Medium-voltage network (km) 381,214 350,376 159,961 30,838 8.8 South America

- of which underground cable (5) (km) 14,471 11,491 11,610 2,981 25.9 South America

Low-voltage network (km) 223,326 197,326 149,846 26,000 13.2 South America

- of which underground cable (5) (km) 20,458 16,696 23,176 3,763 22.5 South America


GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

Energy transported and local coverageEnergy transported (8) (TWh) 485.4 460.7 426.7 24.7 5.4 Enel

Municipalities served by electric grid

(no.) 13,739 13,558 13,368 181 1.3 Enel

SALES

Electricity volumes sold by marketVolumes sold free market (GWh) 152,619 151,722 137,351 897 0.6 Enel

Italy (GWh) 64,500 59,262 48,302 5,238 8.8 Italy


Romania (GWh) 7,519 6,318 2,855 1,201 19.0 Romania

France (3) (GWh) - - 2,218 - - France


South America (9) (GWh) 3,828 3,106 2,570 722 23.2 South America

Volumes sold regulated market

(GWh) 142,813 133,031 125,703 9,782 7.4 Enel

Italy (GWh) 39,818 43,958 45,837 -4,140 -9.4 Italy

Iberia (GWh) 12,867 13,478 14,482 -611 -4.5 Iberia

Romania (GWh) 2,881 4,029 4,864 -1,148 -28.5 Romania

South America (9) (GWh) 87,247 71,566 60,520 15,681 21.9 South America

Total volumes sold (GWh) 295,432 284,753 263,054 10,679 3.8 Enel

Electricity volumes sold by geographic areaItaly (GWh) 104,318 103,220 94,139 1,098 1.1 Italy


Romania (GWh) 10,400 10,347 7,719 53 0.5 Romania

France (3) (GWh) - - 2,218 - - France


South America (9) (GWh) 91,075 74,672 63,090 16,403 22.0 South America

Volumes sold gas (bn m3) 11.2 11.7 10.6 -0.5 -4.3 Enel

Italy (bn m3) 4.8 4.8 4.6 - - Italy

Iberia (bn m3) 6.4 6.9 6.0 -0.5 -7.2 Iberia

102-7; 201-1

ECONOMIC RESULTS

Revenues (mil euros)

75,672 74,639 70,592 1,033 1.4 Enel

Italy (mil euros)

38,398 38,781 36,957 -383 -1.0 Italy

Iberia (mil euros)

19,492 19,994 18,953 -502 -2.5 Iberia

South America (mil euros)

14,742 13,154 10,768 1,588 12.1 South America


(mil euros)

2,361 2,411 3,798 -50 -2.1 Europe and Euro-Mediterranean Affairs

North and Central America (mil euros)

1,438 1,187 1,125 251 21.1 North and Central America

Africa, Asia and Oceania (mil euros)

101 96 29 5 5.2 Africa, Asia and Oceania

Other, eliminations and adjustments

(mil euros)

-860 -984 -1,038 124 12.6 Other

EBITDA (mil euros)

16,351 15,653 15,276 698 4.5 Enel

Italy (mil euros)

7,304 6,863 6,679 441 6.4 Italy

Iberia (mil euros)

3,558 3,573 3,562 -15 -0.4 Iberia


4,370 4,204 3,556 166 3.9 South America


GRI/EUSS


December 2017

December 2016

2018-2017 % Scope


(mil euros)

516 543 762 -27 -5.0 Europe and Euro-Mediterranean Affairs


708 759 833 -51 -6.7 North and Central America


54 57 14 -3 -5.3 Africa, Asia and Oceania

Other, eliminations and adjustments

(mil euros)

-159 -346 -130 187 -54.0 Other

Italy (%) 44.7 43.8 43.7 0.9 - Italy

Iberia (%) 21.8 22.8 23.3 -1.0 - Iberia

South America (%) 26.7 26.9 23.3 -0.2 - South America


(%) 3.2 3.5 5.0 -0.3 - Europe and Euro-Mediterranean Affairs

North and Central America (%) 4.3 4.8 5.5 -0.5 - North and Central America

Africa, Asia and Oceania (%) 0.3 0.4 0.1 -0.1 - Africa, Asia and Oceania

Other, eliminations and adjustments (%) -1.0 -2.2 -0.9 1.2 - Other

EBIT (mil euros)

9,900 9,792 8,921 108 1.1 Enel

EBT (mil euros)

8,201 7,211 5,780 990 13.7 Enel

Group net income (mil euros)

4,789 3,779 2,570 1,010 26.7 Enel

Creating value for stakeholders

Revenues (mil euros)

75,672 74,639 70,592 1,033 1.4 Enel

External costs (mil euros)

53,881 53,680 49,257 201 0.4 Enel

Net income/(expenses) from commodity risk

(mil euros)

483 578 -133 -95 -16.4 Enel

Gross global added value continuing operations (10)

(mil euros)

22,274 21,537 21,202 737 3.4 Enel

Shareholders (mil euros)

2,765 1,983 2,542 782 39.4 Enel

Lenders (mil euros)

2,493 2,495 2,698 -2 -0.1 Enel

Employees (mil euros)

4,582 4,504 4,637 78 1.7 Enel

State (mil euros)

3,168 3,273 3,244 -105 -3.2 Enel

Business system (mil euros)

9,266 9,282 8,081 -16 -0.2 Enel

Economic value generated

Economic value generated directlyRevenues (mil

euros)75,672 74,639 70,592 1,033 1.4 Enel

Economic value distributed (mil euros)

63,640 63,375 59,969 265 0.4 Enel

Operating costs (mil euros)

53,398 53,103 49,390 295 0.6 Enel

Personnel and benefit cost (mil euros)

4,581 4,504 4,637 77 1.7 Enel

Payment to lenders of capital (mil euros)

2,493 2,495 2,698 -2 -0.1 Enel

Payments to governments (mil euros)

3,168 3,273 3,244 -105 -3.2 Enel

Gross added value continuing operations

(mil euros)

- - - - - Enel

Economic value generated (mil euros)

12,032 11,264 10,623 768 6.8 Enel


GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

Investments

Investments (11) (mil euros)

8,152 8,130 8,552 22 0.3 Enel

Italy (mil euros)

2,479 1,812 1,883 667 36.8 Italy

Iberia (mil euros)

1,433 1,105 1,147 328 29.7 Iberia


2,246 3,002 3,069 -756 -25.2 South America


(mil euros)

390 307 265 83 27.0 Europe and Euro-Mediterranean Affairs


1,373 1,802 1,832 -429 -23.8 North and Central America


142 30 304 112 373.3 Africa, Asia and Oceania

Total Abroad (mil euros)

5,584 6,246 6,618 -662 -10.6 Abroad

Adjustments (mil euros)

89 72 52 17 23.6 Enel

Weight of foreign investments (%) 68.5 76.8 77.4 -8.3 - Enel

CASH COST (12)

net of non-recurring items (mil euros)

11,201 11,457 11,428 -256 -2.2 Enel

- of which fixed costs (mil euros)

8,509 8,643 8,494 -134 -1.6 Enel

- of which Maintenance Capex (mil euros)

2,692 2,814 2,934 -122 -4.3 Enel

(1) The 2017 and 2016 figures have been recalculated in line with the reclassification of the turbogas plants in Italy (2,223 MW restated from Oil and gas to CCGT).

(2) In some thermal plants multiple technologies are present. (3) Slovakia was removed from the scope of the Enel Group on July 29, 2016, Belgium on December 30, 2016 and France on November 30, 2016.(4) Additional renewable capacity, excluding disposal and change in the scope, mainly in North, Central and South America.(5) Regarding South America, the figure relating to 2017 has been restated. (6) In 2018 the distribution companies Empresa de Alumbrado Eléctrico de Ceuta and Empresa de Alumbrado Eléctrico de Ceuta Distribución were

acquired in Spain. (7) In 2018, the distribution company Eletropaulo was acquired in Brazil. (8) The distributed energy figure for 2017 takes into account a more precise determination of the quantities transported. (9) The 2017 and 2016 figures have been recalculated in line with the reclassification of T3 Argentina customers that since 2018 are considered in

the regulated market and no longer in the free market. (10) In order to improve presentation, the comparative figures have been adjusted to take account of dividends actually distributed. Previously

authorized but not yet paid ones had been included. (11) The data refer only to continuing operations, and so do not include the values of assets classified as “held for sale”. (12) The cash cost consists of the sum total of investments in maintenance (so-called “Maintenance Capex”) and operating costs (so-called

“Opex”), net of non-recurring items.


Communities and shared value

GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

203-1 INITIATIVES IN FAVOR OF THE COMMUNITYContributions to communities - LBG methodCharitable donations (1) (mil

euros)5.7 10.3 9.4 -4.6 -44.7 Enel

Investments in communities (mil euros)

85.0 52.0 23.2 33.0 63.5 Enel

Commercial initiatives with a social impact

(mil euros)

23.8 28.3 26.1 -4.5 -15.9 Enel

Socially sustainable business initiatives

(mil euros)

- - - - - Enel

Total (expense + investments) (2) (mil euros)

114.5 90.6 58.7 23.9 26.4 Enel

Enel Cuore Onlus

Solidarity projects supported by Enel Cuore

(no.) 31 30 32 1.0 3.3 Italy

Sums provided to Enel Cuore Onlus by Enel Group companies

(mil euros)

5.4 5.8 5.7 -0.4 -6.9 Italy

Subscription fees (mil euros)

0.3 0.3 0.3 - - Italy

Extraordinary contribution from associates (3)

(mil euros)

5.0 5.5 5.0 -0.5 -9.1 Italy

Tied donations (mil euros)

0.1 - 0.3 0.1 - Italy

EU25 SAFETY FOR COMMUNITIES

Third-party injuries

Severe and fatal third-party injuries

(no.) 90 80 109 10 12.5 Enel

fatal (no.) 59 40 58 19 47.5 Enel

severe (no.) 31 40 51 -9 -22.5 Enel

Third-party injuries by type

Electricity injuries (%) 80.0 81.3 89.0 -1.3 - Enel

Road accidents against Group infrastructure (4)

(%) 16.7 12.5 8.3 4.2 - Enel

Accidents for other reasons (slipping, falling from height, crash-crush-cut) (5)

(%) 3.3 6.3 2.8 -3.0 - Enel

Causes of electricity accident

Construction activities near power lines (4)

(%) 52.8 24.6 25.8 28.2 - Enel

Attempted theft (4) (%) 29.2 27.7 17.5 1.5 - Enel

Other (6) (%) 18.1 47.7 56.7 -29.6 - Enel

(1) The data includes grants made to Enel Cuore over the years. (2) The difference between 2018-2017 is related to more investments in South America. (3) As happened for the previous years, the amount indicated in 2018 refers for 5,000,000 euro to the total amount allocated to Enel Cuore Onlus,

by way of “Extraordinary Contribution 2018”, by some of the associated companies of the latter (E-Distribuzione SpA, Enel Energia SpA, Enel Produzione SpA and Enel Italia Srl). As at December 31, 2018 the amount allocated is equal to 1 million euros, the remaining 4 million euros amount will be allocated in 2019.

(4) The 2016 data has been updated. (5) The 2016 and 2017 data have been updated. (6) Mainly due to accidental contact with metal wires, agricultural work, plant cutting activities and more. The 2016 data has been updated.


Our people and their value

GRI/EUSS KPI UM

December 2018

December 2017

December 2016 2018-2017 % Scope

SIZE AND COMPOSITION OF WORKFORCESize of workforce

102-7 Total workforce (no.) 69,272 62,900 62,080 6,372 10.1 Enel

401-1 Change to size (1)

New recruits (no.) 3,414 2,301 3,360 1,113 48.4 Enel

Changes in scope (no.) 7,704 2,931 -4,280 4,773 - Enel

Terminations (no.) 4,746 4,413 4,914 333 7.5 Enel

Balance (no.) 6,372 820 -5,834 5,552 - Enel

102-8 Workforce by geographic area and genderItaly (2) (no.) 30,311 31,114 31,956 -803 -2.6 Italy

- of whom men (no.) 24,562 25,413 26,252 -851 -3.3 Italy

- of whom women (no.) 5,749 5,701 5,704 48 0.8 Italy

Abroad (no.) 38,961 31,786 30,124 7,175 22.6 Abroad

- of whom men (no.) 30,410 24,557 23,295 5,853 23.8 Abroad

- of whom women (no.) 8,551 7,229 6,829 1,322 18.3 Abroad

Iberia (3) (no.) 9,947 9,884 10,185 63 0.6 Iberia

- of whom men (no.) 7,626 7,591 7,869 35 0.5 Iberia

- of whom women (no.) 2,321 2,293 2,316 28 1.2 Iberia


(no.) 5,683 5,724 5,856 -41 -0.7 Europe and Euro-Mediterranean Affairs

- of whom men (no.) 4,092 4,109 4,236 -17 -0.4 Europe and Euro-Mediterranean Affairs

- of whom women (no.) 1,591 1,615 1,620 -24 -1.5 Europe and Euro-Mediterranean Affairs

Romania (no.) 3,047 3,063 3,113 -16 -0.5 Romania

- of whom men (no.) 2,154 2,175 2,237 -21 -1.0 Romania

- of whom women (no.) 893 888 876 5 0.6 Romania

Russia (no.) 2,528 2,555 2,639 -27 -1.1 Russia

- of whom men (no.) 1,860 1,860 1,924 - - Russia

- of whom women (no.) 668 695 715 -27 -3.9 Russia

Other (Europe and Euro-Mediterranean Affairs) (4)

(no.) 108 106 104 2 1.9 Europe and Euro-Mediterranean Affairs

- of whom men (no.) 78 74 75 4 5.4 Europe and Euro-Mediterranean Affairs

- of whom women (no.) 30 32 29 -2 -6.3 Europe and Euro-Mediterranean Affairs

North and Central America (5) (no.) 2,232 2,050 891 182 8.9 North and Central America

- of whom men (no.) 1,631 1,586 700 45 2.8 North and Central America


GRI/EUSS KPI UM

December 2018

December 2017


- of whom women (no.) 601 464 191 137 29.5 North and Central America

South America (no.) 20,858 13,903 12,979 6,955 50.0 South America

- of whom men (no.) 16,908 11,145 10,357 5,763 51.7 South America

- of whom women (no.) 3,950 2,758 2,622 1,192 43.2 South America

Africa, Asia and Oceania (6,7) (no.) 241 195 185 46 23.6 Africa, Asia and Oceania

- of whom men (no.) 153 112 119 41 36.6 Africa, Asia and Oceania

- of whom women (no.) 88 83 66 5 6.0 Africa, Asia and Oceania

Other (8) (no.) - 30 28 - - Other

- of whom men (no.) - 14 14 - - Other

- of whom women (no.) - 16 14 - - Other

Total workforce (no.) 69,272 62,900 62,080 6,372 10.1 Enel

- of whom men (no.) 54,972 49,970 49,547 5,002 10.0 Enel

- of whom women (no.) 14,300 12,930 12,533 1,370 10.6 Enel

405-1 Workforce by level and genderManagers (no.) 1,346 1,281 1,284 65 5.1 Enel

- of whom men (no.) 1,081 1,048 1,064 33 3.2 Enel

(%) 80.3 81.8 82.9 -1.5 - Enel

- of whom women (no.) 265 233 220 32 13.8 Enel

(%) 19.7 18.2 17.1 1.5 - Enel

Middle Managers (no.) 10,985 10,416 9,796 569 5.5 Enel


(%) 71.5 71.9 73.3 -0.4 - Enel

- of whom women (no.) 3,129 2,923 2,620 206 7.0 Enel

(%) 28.5 28.1 26.7 0.4 - Enel

White-collar workers (no.) 34,710 32,654 32,654 2,056 6.3 Enel


(%) 70.3 71.6 71.8 -1.3 - Enel


(%) 29.7 28.4 28.2 1.3 - Enel

Blue-collar workers (no.) 22,231 18,549 18,346 3,682 19.9 Enel


(%) 97.3 97.3 97.3 - - Enel


(%) 2.7 2.7 2.7 - - Enel

Total (n.) 69,272 62,900 62,080 6,372 10.1 Enel

Index of professional qualificationManagers (%) 1.9 2.0 2.1 -0.1 - Enel

Middle Managers (%) 15.9 16.6 15.8 -0.7 - Enel

White-collar workers (%) 50.1 51.9 52.6 -1.8 - Enel

Blue-collar workers (%) 32.1 29.5 29.5 2.6 - Enel

Workforce by level of educationTotal (no.) 69,272 62,900 62,080 6,372 10.1 Enel


GRI/EUSS KPI UM

December 2018

December 2017


Degree (%) 37.3 37.4 35.3 -0.1 - Enel

High-school diploma (%) 48.1 46.3 47.4 1.8 - Enel

Other (%) 14.6 16.3 17.3 -1.7 - Enel

405-1 Workforce by age range and level

< 30 (%) 11.8 10.2 10.6 1.6 - Enel

- of whom Managers (%) - - - - - Enel

- of whom Middle Managers (%) 0.3 0.2 0.2 0.1 - Enel

- of whom White-collar workers (%) 4.9 4.1 3.7 0.8 - Enel

- of whom Blue-collar workers (%) 6.6 5.9 6.7 0.7 - Enel

30 - 50 (%) 57.0 52.2 51.9 4.8 - Enel

- of whom Managers (%) 1.1 1.0 1.0 0.1 - Enel


- of whom White-collar workers (%) 27.1 26.1 26.9 1.0 - Enel

- of whom Blue-collar workers (%) 18.4 14.8 14.1 3.6 - Enel

> 50 (%) 31.2 37.6 37.5 -6.4 - Enel

- of whom Managers (%) 0.9 1.0 1.1 -0.1 - Enel

- of whom Middle Managers (%) 5.1 6.0 5.7 -0.9 - Enel

- of whom White-collar workers (%) 18.1 21.8 21.9 -3.7 - Enel

- of whom Blue-collar workers (%) 7.1 8.8 8.8 -1.7 - Enel

Average age (years) 43.3 44.1 44.4 -0.8 -1.8 Enel

Workforce by years of service

Average (years) 14.9 17.0 17.5 -2.1 -12.2 Enel

< 10 (no.) 27,794 22,370 22,040 5,424 24.2 Enel

10 - 19 (no.) 16,157 14,211 12,656 1,946 13.7 Enel

20 - 29 (no.) 14,600 14,807 15,767 -207 -1.4 Enel

30 - 34 (no.) 7,057 7,127 6,795 -70 -1.0 Enel

> 35 (no.) 3,664 4,385 4,822 -721 -16.4 Enel

Total (no.) 69,272 62,900 62,080 6,372 10.1 Enel

< 10 (%) 40.1 35.6 35.5 4.5 - Enel

10 to 19 (%) 23.3 22.6 20.4 0.7 - Enel

20 to 29 (%) 21.1 23.5 25.4 -2.4 - Enel

30 to 34 (%) 10.2 11.3 10.9 -1.1 - Enel

Over 35 (%) 5.3 7.0 7.8 -1.7 - Enel

102-8 Workforce by type of contract and genderPermanent contract (no.) 68,137 62,053 60,921 6,084 9.8 Enel



Fixed-term contracts (9,10,11) (no.) 1,135 847 1,159 288 34.0 Enel

- of whom men (no.) 860 650 891 210 32.3 Enel


Fixed-term and insertion/work contracts as percentage of total

(%) 1.64 1.35 1.87 0.3 - Enel

Internship and traineeships (no.) 1,153 1,595 3,347 -442 -27.7 Enel


GRI/EUSS KPI UM

December 2018

December 2017


102-8 Workforce by type of contract and geographic areaItaly (no.) 30,311 31,114 31,956 -803 -2.6 Italy

Permanent contracts (no.) 30,271 31,053 31,915 -782 -2.5 Italy

Fixed-term contracts (no.) 40 61 41 -21 -34.4 Italy

Iberia (no.) 9,947 9,884 10,185 63 0.6 Iberia

Permanent contracts (no.) 9,610 9,637 9,943 -27 -0.3 Iberia

Fixed-term contracts (no.) 337 247 242 90 36.4 Iberia


Permanent contracts (no.) 20,215 13,489 12,205 6,726 49.9 South America

Fixed-term contracts (9) (no.) 643 414 774 229 55.3 South America


(no.) 5,683 5,724 5,856 -41 -0.7 Europe and Euro-Mediterranean Affairs

Permanent contracts (no.) 5,648 5,709 5,780 -61 -1.1 Europe and Euro-Mediterranean Affairs

Fixed-term contracts (10) (no.) 35 15 76 20 - Europe and Euro-Mediterranean Affairs

North and Central America (no.) 2,232 2,050 891 182 8.9 North and Central America

Permanent contracts (no.) 2,154 1,949 876 205 10.5 North and Central America

Fixed-term contracts (no.) 78 101 15 -23 -22.8 North and Central America

Africa, Asia and Oceania (no.) 241 195 185 46 23.6 Africa, Asia and Oceania

Permanent contracts (no.) 239 189 175 50 26.5 Africa, Asia and Oceania

Fixed-term contracts (11) (no.) 2 6 10 -4 -66.7 Africa, Asia and Oceania

Other (8) (no.) - 30 28 - - Other

Permanent contracts (no.) - 27 27 - - Other

Fixed-term contracts (no.) - 3 1 - - Other

102-8 Workforce by type of contract and genderFull-time contracts (no.) 68,390 61,930 61,156 6,460 10.4 Enel



Part-time contracts (no.) 882 970 924 -88 -9.1 Enel

- of whom men (no.) 224 292 244 -68 -23.3 Enel

- of whom women (no.) 658 678 680 -20 -2.9 Enel

Percentage of part-time (%) 1.3 1.5 1.5 -0.2 - Enel

401-1 CHANGES TO SIZE

New hires

New hires by gender (no.) 3,414 2,301 3,360 1,113 48.4 Enel

Hiring rate (12) (i) 4.9 3.7 5.4 1.2 - Enel


(%) 70.6 70.4 77.9 0.2 - Enel

- of whom women (no.) 1,004 682 742 322 47.2 Enel

(%) 29.4 29.6 22.1 -0.2 - Enel

New hires by age range (no.) 3,414 2,301 3,360 1,113 48.4 Enel

up to 30 (no.) 1,622 927 1,709 695 75.0 Enel

(%) 47.5 40.3 50.8 7.2 - Enel


GRI/EUSS KPI UM

December 2018

December 2017


from 30 to 50 (no.) 1,628 1,127 1,406 501 44.5 Enel

(%) 47.7 49.0 41.9 -1.3 - Enel

over 50 (no.) 164 247 245 -83 -33.6 Enel

(%) 4.8 10.7 7.3 -5.9 - Enel

New hires by geographic area

Italy (no.) 796 403 1,136 393 97.5 Italy

(%) 23.3 17.5 33.8 5.8 - Italy

Iberia (no.) 425 315 362 110 34.9 Iberia

(%) 12.4 13.7 10.8 -1.3 - Iberia


(no.) 345 275 295 70 25.5 Europe and Euro-Mediterranean Affairs


Romania (no.) 160 145 173 15 10.3 Romania

(%) 4.7 6.3 5.1 -1.6 - Romania

Russia (no.) 174 125 109 49 39.2 Russia

(%) 5.1 5.4 3.2 -0.3 - Russia


(no.) 11 5 13 6 - Europe and Euro-Mediterranean Affairs

(%) 0.3 0.2 0.4 0.1 - Europe and Euro-Mediterranean Affairs

North and Central America (no.) 603 405 182 198 48.9 North and Central America

(%) 17.7 17.6 5.4 0.1 - North and Central America

South America (no.) 1,173 861 992 312 36.2 South America

(%) 34.4 37.4 29.5 -3.0 - South America


(%) 2.1 1.6 2.3 0.5 - Africa, Asia and Oceania

Other (8) (no.) - 6 316 - - Other

(%) - 0.3 9.4 - - Other

Effect of the changes in scope (no.) 7,704 2,931 -4,280 4,773 - Enel

Terminations

Causes

Voluntary terminations (no.) 1,451 794 686 657 82.7 Enel

Incentive based terminations (no.) 2,543 2,673 2,966 -130 -4.9 Enel

Retirements and other (no.) 752 946 1,262 -194 -20.5 Enel

Total terminations (no.) 4,746 4,413 4,914 333 7.5 Enel

Turnover rate (13) (i) 6.9 7.0 7.9 -0.1 - Enel

Terminations by gender

- men (no.) 3,845 3,656 4,021 189 5.2 Enel

(%) 81.0 82.8 81.8 -1.8 - Enel

- women (no.) 900 757 893 143 18.9 Enel

(%) 19.0 17.2 18.2 1.8 - Enel

Terminations by age range (no.) 4,746 4,413 4,914 333 7.5 Enel

up to 30 (no.) 499 321 257 178 55.5 Enel

(%) 10.5 7.3 5.2 3.2 - Enel


GRI/EUSS KPI UM

December 2018

December 2017


from 30 to 50 (no.) 1,532 1,088 1,119 444 40.8 Enel

(%) 32.3 24.6 22.8 7.7 - Enel

over 50 (no.) 2,715 3,004 3,538 -289 -9.6 Enel

(%) 57.2 68.1 72.0 -10.9 - Enel

Terminations by nationality

Italy (no.) 1,668 1,250 2,141 418 33.4 Italy

(%) 35.1 28.3 43.6 6.8 - Italy

Iberia (no.) 425 642 911 -217 -33.8 Iberia

(%) 9.0 14.5 18.5 -5.5 - Iberia


(no.) 384 407 465 -23 -5.7 Europe and Euro-Mediterranean Affairs


Romania (no.) 176 195 192 -19 -9.7 Romania

(%) 3.7 4.4 3.9 -0.7 - Romania

Russia (no.) 198 209 252 -11 -5.3 Russia

(%) 4.2 4.7 5.1 -0.5 - Russia


(no.) 10 3 21 7 - Europe and Euro-Mediterranean Affairs


North and Central America (no.) 421 237 101 184 77.6 North and Central America

(%) 8.9 5.4 2.1 3.5 - North and Central America

South America (no.) 1,815 1,847 1,073 -32 -1.7 South America

(%) 38.2 41.9 21.8 -3.7 - South America


(%) 0.7 0.6 0.2 0.1 - Africa, Asia and Oceania

Other (8) (no.) - 4 211 - - Other

(%) - 0.1 4.3 - - Other

Average number of years of service of employees whose employment ended in the year

(no.) 21 26 29 -5 -19.2 Enel

by gender

- men (no.) 22 27 30 -5 -18.5 Enel

- women (no.) 13 24 26 -11 -45.8 Enel

by age

- under 30 (no.) 4 3 3 1 33.3 Enel

- 30 to 50 (no.) 14 9 12 5 55.6 Enel

- over 50 (no.) 34 28 31 6 21.4 Enel

VALORIZATION

404-3 Assessment

Dissemination of assessment (%) 94.8 94.8 95.0 - - Enel

- men (%) 95.5 95.1 94.1 0.4 - Enel

- women (%) 92.2 93.7 92.4 -1.5 - Enel

People assessed by level

Managers (%) 95.9 97.3 97.6 -1.4 - Enel


White collar (%) 94.3 97.5 94.5 -3.2 - Enel


GRI/EUSS KPI UM

December 2018

December 2017


Blue collar (%) 94.8 91.2 91.6 3.6 - Enel

Rewarding

Dissemination of incentives (%) 36.1 23.5 22.3 12.6 - Enel

Employees with individual incentives

(no.) 24,976 14,799 13,874 10,177 68.8 Enel

- of whom Managers (no.) 1,336 1,209 1,259 127 10.5 Enel

- of whom Middle Managers (no.) 6,608 5,753 5,705 855 14.9 Enel

- of whom White collar workers and Blue collar workers

(no.) 17,032 7,837 6,910 9,195 - Enel

Incidence of variable rewarding

(%) 12.0 8.8 10.5 3.2 - Enel

- of whom Managers (%) 35.3 38.4 41.6 -3.1 - Enel


- of whom White collar workers (%) 9.9 6.3 7.7 3.6 - Enel

- of whom Blue collar workers (%) 9.9 4.6 5.3 5.3 - Enel

Italy (%) 10.7 10.2 10.4 0.5 - Italy

Iberia (%) 5.2 5.6 6.5 -0.4 - Iberia

South America (%) 23.3 9.8 9.2 13.5 - South America

North and Central America (%) 11.1 3.8 81.0 7.3 - North and Central America



Africa, Asia and Oceania (%) 29.8 8.8 9.1 21.0 - Africa, Asia and Oceania

Other (8) (%) - 13.0 10.1 - - Other (Branch)

404-1 Training

Training hours by employees (h/per cap)

40.2 34.4 29.6 5.8 16.9 Enel

by gender

- men (h/per cap)

41.2 36.4 32.1 4.8 13.2 Enel

- women (h/per cap)

36.2 25.0 27.1 11.2 44.8 Enel

by level

Managers (h/per cap)

40.3 38.9 35.3 1.4 3.6 Enel

Middle Managers (h/per cap)

42.2 36.8 38.4 5.4 14.7 Enel

White collar workers (h/per cap)

33.5 27.1 24.8 6.4 23.6 Enel

Blue collar workers (h/per cap)

50.1 45.3 33.2 4.8 10.6 Enel

Total training hours (distance learning + classroom)

(,000 h) 2,684 2,163 1,934 521 24.1 Enel

Training hours distance learning (,000 h) 212 164 254 48 29.3 Enel

- for managerial training (,000 h) 105 44 63 61 - Enel

- for specialist training (,000 h) 107 120 191 -13 -10.8 Enel

Training hours in the classroom (,000 h) 2,472 1,999 1,680 473 23.7 Enel

- for managerial training (,000 h) 636 484 439 152 31.4 Enel

- for specialist training (,000 h) 1,836 1,515 1,241 321 21.2 Enel

Training hours job shadowing (on site coaching)

(,000 h) 0.8 - - 0.8 - Enel

- for managerial training (,000 h) 0.6 - - 0.6 - Enel

- for specialist training (,000 h) 0.1 - - 0.1 - Enel


GRI/EUSS KPI UM

December 2018

December 2017


Incidence of distance learning training

(%) 7.9 7.6 13.1 0.3 - Enel

Total training hours by level (,000 h) 2,684 2,163 1,934 521 24.1 Enel

Managers (,000 h) 54 51 47 3 5.9 Enel

Middle Managers (,000 h) 448 371 390 77 20.8 Enel

White collar workers (,000 h) 1,137 884 856 253 28.6 Enel

Blue collar workers (,000 h) 1,045 857 641 188 21.9 Enel

Dissemination of sustainabilityTraining per capita on sustainability

(h/per cap)

15.2 8.2 9.9 7.0 85.4 Enel

Total training hours on sustainability

(,000 h) 1,010 517 647 493 95.4 Enel

Digitalization (,000 h) 213 - - - - Enel

Environment (,000 h) 32 52 36 16 44.5 Enel

Safety (,000 h) 726 439 584 -145 -24.9 Enel

Human rights (,000 h) 4 - - - - Enel

Other (14) (,000 h) 16 - - - - Enel

Code of Ethics (,000 h) 19 26 27 -7 -25.8 Enel

201-3 CORPORATE WELFARE

Employees covered by pension plan (benefit plan)

(no.) 47,100 43,074 41,749 4,026 9.3 Enel

Employees covered by pension plan (benefit plan)

(%) 68.0 68.5 67.2 -0.5 - Enel

EU15 Employees entitled to retire in next 5 to 10 years, by geographic area (main countries in which Enel operates are listed)Pension within 5 years - Enel

Managers (%) 4.6 6.9 4.9 -2.3 - Enel


White collar workers (%) 6.3 6.9 5.3 -0.6 - Enel

Blue collar workers (%) 4.8 5.5 3.3 -0.7 - Enel

Average (%) 5.4 6.5 5.1 -1.1 - Enel

Pension within 10 years - Enel

Managers (%) 14.4 17.3 16.4 -2.9 - Enel


White collar workers (%) 18.8 17.5 21.3 1.3 - Enel

Blue collar workers (%) 14.8 13.5 15.0 1.3 - Enel

Average (%) 15.7 16.7 20.1 -1.0 - Enel

Pension within 5 years - Italy

Managers (%) 1.7 3.3 3.4 -1.6 - Italy

Middle Managers (%) 4.6 4.7 4.5 -0.1 - Italy

White collar workers (%) 6.2 6.7 5.8 -0.5 - Italy

Blue collar workers (%) 2.5 3.2 2.8 -0.7 - Italy

Average (%) 4.8 5.3 4.7 -0.5 - Italy

Pension within 10 years - Italy

Managers (%) 6.8 9.4 13.8 -2.6 - Italy


GRI/EUSS KPI UM

December 2018

December 2017


Middle Managers (%) 12.6 13.8 20.2 -1.2 - Italy

White collar workers (%) 17.3 17.3 25.0 - - Italy

Blue collar workers (%) 7.6 8.7 13.3 -1.1 - Italy

Average (%) 13.5 14.2 20.8 -0.7 - Italy

Pension within 5 years - Iberia

Managers (%) 5.2 4.5 5.1 0.7 - Iberia

Middle Managers (%) 3.4 2.5 2.6 0.9 - Iberia

White collar workers (%) 5.9 5.0 3.5 0.8 - Iberia

Blue collar workers (%) 8.5 6.2 3.9 2.4 - Iberia

Average (%) 5.7 4.5 3.4 1.2 - Iberia

Pension within 10 years - IberiaManagers (%) 21.2 26.1 25.6 -5.0 - Iberia

Middle Managers (%) 14.1 13.7 14.4 0.4 - Iberia

White collar workers (%) 24.9 23.3 24.1 1.6 - Iberia

Blue collar workers (%) 31.2 28.3 25.9 2.9 - Iberia

Average (%) 22.8 21.6 21.8 1.2 - Iberia

Europe and Euro-Mediterranean AffairsPension within 5 years - RussiaManagers (%) - 10.5 11.1 -10.5 - Russia

Middle Managers (%) 4.1 10.2 9.2 -6.1 - Russia

White collar workers (%) 4.3 11.1 10.4 -6.8 - Russia

Blue collar workers (%) 4.0 7.7 6.2 -3.7 - Russia

Average (%) 4.0 9.4 8.3 -5.4 - Russia

Pension within 10 years - RussiaManagers (%) 4.8 15.8 11.1 -11.0 - Russia

Middle Managers (%) 10.0 22.4 21.5 -12.4 - Russia

White collar workers (%) 13.0 24.9 24.7 -11.9 - Russia

Blue collar workers (%) 8.5 19.2 19.5 -10.7 - Russia

Average (%) 10.1 21.9 21.8 -11.8 - Russia

Pension within 5 years - RomaniaManagers (%) - 0.1 0.1 -0.1 - Romania

Middle Managers (%) 4.4 0.4 0.3 4.0 - Romania

White collar workers (%) 4.9 1.7 2.0 3.2 - Romania

Blue collar workers (%) 1.8 0.5 0.6 1.3 - Romania

Average (%) 3.5 2.6 3.0 0.9 - Romania

Pension within 10 years - RomaniaManagers (%) 10.5 0.1 0.1 10.4 - Romania

Middle Managers (%) 15.6 1.4 1.4 14.2 - Romania

White collar workers (%) 17.7 7.7 7.7 10.0 - Romania

Blue collar workers (%) 18.3 6.1 5.6 12.2 - Romania

Average (%) 17.7 15.4 14.5 2.3 - Romania

South America


GRI/EUSS KPI UM

December 2018

December 2017


Pension within 5 years - South AmericaManagers (%) 16.8 18.3 5.0 -1.5 - South America

Middle Managers (%) 6.1 11.5 4.4 -5.4 - South America

White collar workers (%) 7.8 10.1 5.5 -2.3 - South America

Blue collar workers (%) 6.7 11.6 5.5 -4.9 - South America

Average (%) 7.3 11.7 7.2 -4.4 - South America

Pension within 10 years - South AmericaManagers (%) 37.8 34.4 14.6 3.4 - South America

Middle Managers (%) 22.9 22.6 15.1 0.3 - South America

White collar workers (%) 22.0 16.8 14.5 5.2 - South America

Blue collar workers (%) 18.3 16.6 16.5 1.7 - South America

Average (%) 17.4 19.5 19.1 -2.1 - South America

North and Central America

Pension within 5 years - North and Central AmericaManagers (%) - 3.5 51.8 -3.5 - North and Central

AmericaMiddle Managers (%) 1.8 0.4 6.8 1.4 - North and Central

AmericaWhite collar workers (%) 1.2 1.2 6.3 - - North and Central

AmericaBlue collar workers (%) 1.2 - 10.5 1.2 - North and Central

AmericaAverage (%) 1.3 5.1 8.8 -3.8 - North and Central

AmericaPension within 10 years - North and Central AmericaManagers (%) - 9.9 51.8 -9.9 - North and Central

AmericaMiddle Managers (%) 4.1 3.0 17.1 1.1 - North and Central

AmericaWhite collar workers (%) 4.7 3.4 12.6 1.3 - North and Central

AmericaBlue collar workers (%) 1.6 - 28.1 1.6 - North and Central

AmericaAverage (%) 4.2 16.3 19.6 -12.1 - North and Central

AmericaMATERNITY - Parental leave

Parental leave by gender (no.) 2,486 2,429 2,171 57 2.3 Enel

- men (no.) 1,412 1,297 1,048 115 8.9 Enel

- women (no.) 1,074 1,132 1,123 -58 -5.2 Enel

EQUAL OPPORTUNITIES

405-1 Gender

Workforce by gender and level

Women (no.) 14,300 12,930 12,533 1,370 10.6 Enel

Managers (no.) 265 233 220 32 13.8 Enel


White collar workers (no.) 10,306 9,267 9,200 1,039 11.2 Enel

Blue collar workers (no.) 600 507 493 93 18.4 Enel


GRI/EUSS KPI UM

December 2018

December 2017


Men (no.) 54,972 49,970 49,547 5,002 10.0 Enel

Managers (no.) 1,081 1,048 1,064 33 3.2 Enel


White collar workers (no.) 24,404 23,387 23,454 1,017 4.3 Enel

Blue collar workers (no.) 21,631 18,042 17,853 3,589 19.9 Enel

Incidence of employees by gender

Women (%) 20.6 20.6 20.2 - - Enel

Managers (%) 0.4 0.4 0.4 - - Enel




Men (%) 79.4 79.4 79.8 - - Enel

Managers (%) 1.6 1.7 1.7 -0.1 - Enel


White collar workers (%) 35.2 37.2 37.8 -2.0 - Enel


Level of female staff (%) 27.5 27.0 25.6 0.5 - Enel

405-2 Ratio of gross salary Women/Men

Ratio of gross salary Women/Men

(%) 103.5 101.9 101.7 1.6 - Enel

Managers (%) 84.6 82.3 89.0 2.3 - Enel




405-1 Disability

Disabled or belonging to protected categories by gender

(no.) 2,194 1,982 2,014 212 10.7 Enel



Incidence of disabled or belonging to protected categories by gender

(%) 3.2 3.2 3.2 - - Enel

- of whom men (%) 2.2 2.2 2.2 - - Enel

- of whom women (%) 1.0 0.9 1.0 0.1 - Enel

Disabled or belonging to protected categories by levelManagers (no.) - 1 1 -1 - Enel

Middle Managers (no.) 100 88 84 12 13.6 Enel

White collar workers (no.) 1,913 1,761 1,815 152 8.6 Enel

Blue collar workers (no.) 181 132 114 49 - Enel

Incidence of disabled or belonging to protected categories by levelManagers (%) - - - - - Enel

Middle Managers (%) 0.1 0.1 0.1 - - Enel

White collar workers (%) 2.8 2.8 2.9 - - Enel


WORKING FROM HOME

Telecommuting license

Employees with telecommuting license by gender

(no.) 1,554 2,671 1,038 -1,117 -41.8 Enel


GRI/EUSS KPI UM

December 2018

December 2017


- of whom men (no.) 702 1,274 427 -572 -44.9 Enel

- of whom women (no.) 852 1,397 611 -545 -39.0 Enel

Employees with telecommuting license by gender

(%) 2.2 4.2 1.7 -2.0 - Enel

- of whom men (%) 1.3 2.0 0.7 -0.7 - Enel

- of whom women (%) 6.0 2.2 1.0 3.8 - Enel

102-41 RELATIONS WITH UNIONS

Union membership in the electricity sector

(%) 39.7 47.4 49.4 -7.7 - Enel

Employees covered by collective agreements, by geographic areaTotal Enel (no.) 63,410 57,828 57,755 5,582 9.7 Enel

(%) 91.5 91.9 93.0 -0.4 - Enel

Italy (no.) 30,296 31,114 31,956 -818 -2.6 Italy

(%) 100.0 100.0 100.0 - - Italy

Iberia (no.) 9,036 8,995 9,658 41 0.5 Iberia

(%) 90.8 91.0 94.9 -0.2 - Iberia

Romania (no.) 3,047 3,063 3,111 -16 -0.5 Romania

(%) 100.0 100.0 100.0 - - Romania

Russia (no.) 2,190 2,350 2,447 -160 -6.8 Russia

(%) 86.6 92.1 92.7 -5.5 - Russia


(%) 90.2 86.7 81.0 3.5 - South America

North and Central America (no.) 24 215 24 -191 -88.8 North and Central America

(%) 1.1 10.5 2.7 -9.4 - North and Central America

Africa, Asia and Oceania (7) (no.) - 55 50 -55 -100.0 Africa, Asia and Oceania

(%) - 28.2 27.0 -28.2 - Africa, Asia and Oceania

Other (8) (no.) - 1 1 - - Other

(%) - 3.3 3.6 - - Other

Dispute with employees

Total proceedings (no.) 13,350 3,496 3,205 9,854 - Enel

Incidence of proceedings as defendant

(%) 98.7 80.7 96.2 18.0 - Enel

(1) In 2018 the following companies have been acquired: Eletropaulo in Brazil, YouSave in Italy, Empresa de Alumbrado Eléctrico de Ceuta and Empresa de Alumbrado Eléctrico de Ceuta Distribución in Spain.

(2) Includes Branch Enel Produzione (Russia, Slovakia), Enelpower (Saudi Arabia), Branch Enel Trading (Algeria), Enel New Hydro, and Dutch financial companies.(3) Includes International Endesa BV (IEBV).(4) The following countries are considered within this scope: Belgium, Bulgaria, Greece, Egypt, France, Germany and Turkey and the Croatia Branch.(5) Of employees in North America, 1,067 employees of EnerNOC were considered, of whom 55% were in North America and 45% in other countries

(South America, Europe, Asia and Oceania) and 90 of eMotorWerks, of whom 83% were in North America and 17% in other European countries.(6) The following countries are considered within the scope: India, Kenya, South Africa, Zambia, Indonesia, Australia, Morocco.(7) Following the reorganization of the company, in 2018 Morocco is considered within the scope of Africa, Asia and Oceania. (8) The branches listed under “Other” in 2017 and 2016 have been redistributed as defined in notes (2-5). It was not considered necessary to show

the change compared to 2017.(9) The data also includes 14 de obra (temporary) work contracts for 2018, 4 trainee contracts for 2017 and 5 for 2016, all in South America. (10) The data also includes 63 trainee contracts for 2016 in Europe and Euro-Mediterranean Affairs (Romania).(11) The data also includes 10 trainee contracts for 2016 in Asia, Africa and Oceania (South Africa).(12) Hiring rate = Total new hires/Total workforce.(13) Turnover rate = Total terminations/Total workforce.(14) The data also includes training for privacy, anti-corruption, relations with communities and diversity.


Operational improvement for a better service

GRI/EUSS


December 2017


EU3 CUSTOMERS

102-6 Electricity market (average number of customers)

Customers Italy (no.) 25,602,096 26,420,058 26,776,635 -817,962 -3.1 Italy

Free market (no.) 8,244,332 7,552,217 6,732,570 692,115 9.2 Italy

- mass market customers (no.) 6,539,010 5,938,899 5,266,409 600,111 10.1 Italy

- business customers (no.) 1,666,261 1,580,305 1,420,466 85,956 5.4 Italy

- customers in protected categories (no.) 39,061 33,013 45,695 6,048 18.3 Italy

Regulated market (no.) 17,357,764 18,867,841 20,044,065 -1,510,077 -8.0 Italy

Customers Iberia (no.) 10,799,974 10,941,644 11,047,937 -141,670 -1.3 Iberia

Free market (no.) 5,617,663 5,475,822 5,185,041 141,841 2.6 Iberia

Regulated market (no.) 5,182,311 5,465,822 5,862,896 -283,511 -5.2 Iberia

Customers South America (no.) 22,585,296 18,044,215 15,478,255 4,541,081 25.2 South America

Free market (1) (no.) 365 284 167 81 28.5 South America

Regulated market (1) (no.) 22,584,931 18,043,931 15,478,088 4,541,000 25.2 South America

Customers South America - Argentina

(no.) 2,539,165 2,518,795 2,490,810 20,370 0.8 Argentina

Free market (no.) - - - - - Argentina

Regulated market (no.) 2,539,165 2,518,795 2,490,810 20,370 0.8 Argentina

Customers South America - Brazil

(no.) 13,336,468 8,986,533 6,843,998 4,349,935 48.4 Brazil

Free market (no.) - - - - - Brazil

Regulated market (no.) 13,336,468 8,986,533 6,843,998 4,349,935 48.4 Brazil

Customers South America - Chile (no.) 1,905,321 1,855,668 1,803,598 49,653 2.7 Chile

Free market (no.) - - - - - Chile

Regulated market (no.) 1,905,321 1,855,668 1,803,598 49,653 2.7 Chile

Customers South America - Colombia

(no.) 3,393,538 3,296,738 2,986,719 96,800 2.9 Colombia

Free market (no.) - - - - - Colombia

Regulated market (no.) 3,393,538 3,296,738 2,986,719 96,800 2.9 Colombia

Customers South America - Peru (no.) 1,410,804 1,386,481 1,353,130 24,323 1.8 Peru

Free market (1) (no.) 365 284 167 81 28.5 Peru

Regulated market (1) (no.) 1,410,439 1,386,197 1,352,963 24,242 1.7 Peru

Customers Romania (no.) 2,921,353 2,782,014 2,736,908 139,339 5.0 Romania

Free market (no.) 1,370,526 656,241 285,969 714,285 - Romania

Regulated market (no.) 1,550,827 2,125,773 2,450,939 -574,946 -27.0 Romania

Total customers Enel (no.) 61,908,719 58,187,931 56,039,735 3,720,788 6.4 Enel

Total free market (1) (no.) 15,232,886 13,684,564 12,203,747 1,548,322 11.3 Enel

Total regulated market (1) (no.) 46,675,833 44,503,367 43,835,988 2,172,466 4.9 Enel

Gas market (average number of customers)

Customers Italy (no.) 4,103,790 4,003,484 3,876,191 100,306 2.5 Italy

Customers Iberia (no.) 1,589,630 1,550,424 1,513,379 39,206 2.5 Iberia


GRI/EUSS


December 2017


Customers Romania (no.) 35,012 2,421 - 32,591 - Romania

Total customers gas market (no.) 5,728,432 5,556,329 5,389,570 172,103 3.1 Enel

Total customers Enel electricity and gas

(no.) 67,637,151 63,744,260 61,429,305 3,892,891 6.1 Enel

PUBLIC LIGHTING

Customers public lighting (no.) 3,262 3,405 3,490 -143 -4.2 Italy

Light sources public lighting (,000) 1,740 1,855 1,921 -115 -6.2 Italy

VOLUMES SOLD

Electricity

Free market (GWh) 152,619 155,955 140,905 -3,336 -2.1 Enel

Regulated market (GWh) 142,813 128,798 122,149 14,015 10.9 Enel

Total volumes sold (GWh) 295,432 284,753 263,054 10,679 3.8 Enel

Gas

Italy (bn m3) 4.8 4.8 4.6 - - Italy

- mass market customers (bn m3) 3.0 2.9 2.8 0.1 3.4 Italy

- business customers (bn m3) 1.8 1.9 1.8 -0.1 -5.3 Italy

Iberia (bn m3) 6.4 6.9 6.0 -0.5 -7.2 Iberia

Total volumes sold Enel (bn m3) 11.2 11.7 10.6 -0.5 -4.3 Enel

ENERGY AVAILABILITY AND REALIABILITY

EU11 Efficency thermoelectric generation (2)

Incidence of CCGT generation out of total thermoelectric power

(%) 39.9 34.7 34.7 5.2 - Enel

Average thermoelectric generation yield without heat component

(%) 40.1 40.7 40.2 -0.6 - Enel

Average thermoelectric generation yield with heat

(%) 41.1 41.6 42.0 -0.5 - Enel

Average yield by technology without heat component

Yield coal plants (%) 36.2 36.0 36.1 0.2 - Enel

Yield oil/gas plants (%) 36.7 36.8 36.7 -0.1 - Enel

Yield CCGT plants (%) 53.1 55.7 55.4 -2.6 - Enel

Average yield by geographic area without heat component

Average thermoelectric generation yield Italy

(%) 39.1 39.5 40.2 -0.4 - Italy

Average thermoelectric generation yield Russia

(%) 38.7 38.4 38.3 0.3 - Russia

Average thermoelectric generation yield Iberia

(%) 39.6 41.4 40.2 -1.8 - Iberia

Average thermoelectric generation yield Chile

(%) 44.0 44.5 45.6 -0.5 - Chile

Average thermoelectric generation yield Argentina

(%) 46.9 46.8 43.3 0.1 - Argentina

Average thermoelectric generation yield Brazil

(%) 48.9 49.1 49.8 -0.2 - Brazil


GRI/EUSS


December 2017


Average thermoelectric generation yield Peru

(%) 46.2 41.8 45.1 4.4 - Peru

Average thermoelectric generation yield Colombia

(%) 26.0 26.9 25.8 -0.9 - Colombia

Average yield with heat component by technology

Yield coal plants (%) 36.4 36.2 36.2 0.2 - Enel

Yield oil/gas plants (%) 40.6 40.6 40.6 - - Enel

Yield CCGT plants (%) 53.3 55.7 55.6 -2.4 - Enel

Average yield with heat component by geographic area

Average thermoelectric generation yield Russia

(%) 41.7 41.5 41.5 0.2 - Russia

EU30 Availability of thermoelectric generation by geographic area

Average availability thermoelectric generation Italy

(%) 86.7 89.0 86.3 -2.3 - Italy

Average availability thermoelectric generation Russia

(%) 86.7 82.7 81.5 4.0 - Russia

Average availability thermoelectric generation Iberia

(%) 93.0 92.6 94.7 0.4 - Iberia

Average availability thermoelectric generation Chile

(%) 91.5 90.6 88.7 0.9 - Chile

Average availability thermoelectric generation Argentina

(%) 74.6 82.2 66.0 -7.6 - Argentina

Average availability thermoelectric generation Brazil

(%) 100.0 99.6 85.6 0.4 - Brazil

Average availability thermoelectric generation Peru

(%) 88.6 89.3 94.2 -0.7 - Peru

Average availability thermoelectric generation Colombia

(%) 84.6 94.1 72.2 -9.5 - Colombia

EU28 Service interruptions - frequency (SAIFI) (3)

Frequency of interruptions by customer Italy

(no.) 1.8 1.6 1.5 0.2 12.5 Italy

Frequency of interruptions by customer Romania

(no.) 3.8 4.1 4.7 -0.3 -7.3 Romania

Frequency of interruptions by customer Iberia

(no.) 1.6 1.8 1.4 -0.2 -11.1 Iberia

Frequency of interruptions by customer Peru

(no.) 2.8 2.5 2.6 0.3 12.0 Peru

Frequency of interruptions by customer Chile

(no.) 1.5 1.7 1.4 -0.2 -11.8 Chile

Frequency of interruptions by customer Argentina

(no.) 6.7 6.8 6.9 -0.1 -1.5 Argentina

Frequency of interruptions by customer Brazil (Ampla)

(no.) 7.7 9.8 12.0 -2.1 -21.4 Brazil

Frequency of interruptions by customer Brazil (Coelce)

(no.) 4.4 4.9 4.6 -0.5 -10.2 Brazil

Frequency of interruptions by customer Brazil (Goiás)

(no.) 12.3 15.8 - -3.5 -22.2 Brazil

Frequency of interruptions by customer Brazil (ELPL)

(no.) 4.1 - - 4.1 - Brazil

Frequency of interruptions by customer Colombia

(no.) 9.0 10.0 8.8 -1.0 -10.0 Colombia


GRI/EUSS


December 2017


EU29 Service interruptions - duration (SAIDI) (3)

Service continuity index Italy (min) 47 43 37 4 9.3 Italy

Service continuity index Romania (min) 174 191 210 -17 -8.9 Romania

Service continuity index Iberia (min) 80 84 62 -4 -4.8 Iberia

Service continuity index Peru (min) 436 469 485 -33 -7.0 Peru

Service continuity index Chile (min) 178 230 207 -52 -22.6 Chile

Service continuity index Argentina

(min) 1,512 1,770 2,046 -258 -14.6 Argentina

Service continuity index Brazil (Ampla)

(min) 833 1,085 1,321 -252 -23.2 Brazil

Service continuity index Brazil (Coelce)

(min) 523 515 502 8 1.6 Brazil

Service continuity index Brazil (Goiás)

(min) 1,538 1,861 - -323 -17.4 Brazil

Service continuity index Brazil (ELPL)

(min) 423 - - 423 - Brazil

Service continuity index Colombia

(min) 710 820 688 -110 -13.4 Colombia

EU12 Grid losses (3)

Grid losses Italy (%) 4.7 4.8 4.8 -0.1 - Italy

Grid losses Romania (%) 9.8 11.0 11.4 -1.2 - Romania

Grid losses Iberia (%) 7.5 8.1 8.4 -0.6 - Iberia

Grid losses Peru (%) 8.1 8.2 7.8 -0.1 - Peru

Grid losses Chile (%) 5.0 5.1 5.3 -0.1 - Chile

Grid losses Argentina (%) 14.2 12.0 12.0 2.2 - Argentina

Grid losses Brazil (Ampla) (%) 21.0 20.4 19.4 0.6 - Brazil

Grid losses Brazil (Coelce) (%) 13.9 13.6 12.5 0.3 - Brazil

Grid losses Brazil (Goiás) (%) 11.6 11.7 - -0.1 - Brazil

Grid losses Brazil (ELPL) (%) 9.5 - - 9.5 - Brazil

Grid losses Colombia (%) 7.7 7.8 7.1 -0.1 - Colombia

SERVICE QUALITY

ELECTRICITY MARKET ITALY

Commercial structure

Enel retail outlets (electricity + gas)

(no.) 120 123 130 -3 -2.4 Italy

Indirect physical network (no.) 850 800 700 50 6.3 Italy

Call center

Regulated market - 800 900 800

Call center service level (%) 96.0 97.1 96.2 -1.1 - Italy

Average waiting time (sec) 109 104 140 5 4.8 Italy

Training for call center operator (IN Enel)

(h/per cap)

17 16 31 1 6.3 Italy

Free market (electricity and gas) - 800 900 860

Call center service level (%) 93.0 97.6 97.1 -4.6 - Italy

Average waiting time (sec) 95 94 92 1 1.1 Italy

Training for call center operator (IN Enel)

(h/per cap)

69 23 46 46 - Italy


GRI/EUSS


December 2017


Service speed

Execution of simple work (dd) 5.7 5.5 6.2 0.2 3.6 Italy

Supply activation (dd) 0.7 0.7 0.8 - - Italy

102-43; 102-44

Customer Satisfaction

Regulated market

Customer Satisfaction Index (4) (i) 92.4 92.3 91.6 0.1 0.1 Italy

Frequency of surveys (no.) 1 2 2 -1 -50.0 Italy

Written complaints and information requests

(,000) 108.5 119.8 130.0 -11.3 -9.4 Italy

Response time to written complaints (dd) 20.9 17.0 25.6 3.9 22.9 Italy

Free market

Customer Satisfaction Index (4) (i) 90.2 91.3 92.8 -1.1 -1.2 Italy

Frequency of surveys (no.) 1 2 2 -1 -50.0 Italy


(,000) 70.2 69.7 77.3 0.5 0.7 Italy

Response time to written complaints

(dd) 14.3 11.2 13.2 3.1 27.7 Italy

ELECTRICITY MARKET ROMANIA


Agencies (no.) 17 16 15 1 6.3 Romania

Indirect channel (no.) 69 70 44 -1 -1.4 Romania

Call center

Call center service level Regulated market

(%) 81.2 78.8 83.7 2.4 - Romania

Call center service level free market

(%) 89.7 n.a. n.a. - - Romania

Customer Satisfaction

Regulated market

Customer Satisfaction Index (5) (i) 86.0 84.0 81.0 2.0 2.4 Romania

Written complaints and information requests (6)

(,000) 80.0 112.0 23.6 -32.0 -28.6 Romania

Response time to written complaints (6)

(dd) 15.0 14.0 6.0 1.0 7.1 Romania

Free market

Customer Satisfaction Index (6) (i) 87.0 88.0 84.9 -1.0 -1.1 Romania

Written complaints and information requests (6)

(,000) 117.0 23.2 7.1 93.8 - Romania

Response time to written complaints (6)

(dd) 16.0 14.0 8.0 2.0 14.3 Romania

ELECTRICITY MARKET IBERIA


Agencies (7) (no.) 11 11 13 - - Iberia

Indirect channel (6) (no.) 275 277 288 -2 -0.7 Iberia

Call center

Call center service level regulated market (5)

(%) 94.6 96.9 97.2 -2.3 - Iberia

Call center service level free market

(%) 94.2 96.6 97.0 -2.4 - Iberia

Service speed

Supply activation (dd) 5.7 6.8 6.8 -1.1 -16.2 Iberia


GRI/EUSS


December 2017


Customer satisfaction regulated market (former TUR market)

Customer Satisfaction Index (i) 7.2 7.2 6.9 - - Iberia


(,000) 8.3 8.1 10.0 0.2 2.5 Iberia


(dd) 9.1 7.8 12.2 1.3 16.7 Iberia

Customer satisfaction free market (former no TUR market)

Customer Satisfaction Index (i) 7.2 7.0 6.9 0.2 2.9 Iberia


(,000) 12.9 14.1 18.7 -1.2 -8.5 Iberia


(dd) 10.9 8.1 13.3 2.8 34.6 Iberia

GAS MARKET ITALY

Customer satisfaction Gas


(,000) 39.5 37.5 35.3 2.0 5.3 Italy


(dd) 14.9 9.5 14.7 5.4 56.8 Italy

GAS MARKET IBERIA

Customer satisfaction Gas


(,000) 2.9 3.2 6.5 -0.3 -9.4 Iberia


(dd) 11.7 9.4 20.7 2.3 24.5 Iberia

ACCESSIBILITY OF ENERGY

EU27 Customers disconnected for non-payment Italian market

by time from disconnection to payment - Italy (Regulated market)

(no.) 444,142 529,964 496,008 -85,822 -16.2 Italy

< 48 h (no.) 238,375 284,851 259,847 -46,476 -16.3 Italy

48 h - 1 week (no.) 113,187 137,999 137,365 -24,812 -18.0 Italy

1 week - 1 month (no.) 91,890 106,538 98,307 -14,648 -13.7 Italy

1 month - 1 year (no.) 690 576 489 114 19.8 Italy

> 1 year (no.) - - - - - Italy

by time from payment to reconnection - Italy (Regulated market)

(no.) 444,142 529,964 496,008 -85,822 -16.2 Italy

< 24 h (no.) 387,277 447,331 438,312 -60,054 -13.4 Italy

24 h - 1 week (no.) 55,765 81,539 56,611 -25,774 -31.6 Italy

> 1 week (no.) 1,100 1,094 1,085 6 0.5 Italy

by time from disconnection to payment - Italy (Free market)

(no.) 526,824 501,675 475,247 25,149 5.0 Italy

< 48 h (no.) 252,901 245,244 237,665 7,657 3.1 Italy

48 h - 1 week (no.) 106,976 122,447 106,029 -15,471 -12.6 Italy

1 week - 1 month (no.) 140,850 122,273 120,996 18,577 15.2 Italy

1 month - 1 year (no.) 26,090 11,710 10,557 14,380 - Italy

> 1 year (no.) 7 1 - 6 - Italy

by time from payment to reconnection - Italy (Free market)

(no.) 526,824 491,179 442,078 35,645 7.3 Italy

< 24 h (no.) 526,241 480,485 428,072 45,756 9.5 Italy


GRI/EUSS


December 2017


24 h - 1 week (no.) 459 10,619 13,629 -10,160 -95.7 Italy

> 1 week (no.) 124 75 377 49 65.3 Italy

by time from disconnection to payment - Italy (Gas market)

(no.) 86,552 105,092 87,510 -18,540 -17.6 Italy

< 48 h (no.) 15,777 14,476 14,723 1,301 9.0 Italy

48 h - 1 week (no.) 19,132 34,140 29,780 -15,008 -44.0 Italy

1 week - 1 month (no.) 36,623 48,938 37,670 -12,315 -25.2 Italy

1 month - 1 year (no.) 15,001 7,536 5,337 7,465 99.1 Italy

> 1 year (no.) 19 2 - 17 - Italy

by time from payment to reconnection - Italy (Gas market)

(no.) 86,552 89,400 81,384 -2,848 -3.2 Italy

< 24 h (no.) 86,302 86,387 67,716 -85 -0.1 Italy

24 h - 1 week (no.) 182 2,688 13,417 -2,506 -93.2 Italy

> 1 week (no.) 68 325 251 -257 -79.1 Italy

Regulated market - Romania

by time from disconnection to payment

(no.) 6,007 17,426 21,500 -11,419 -65.5 Romania

< 48 h (no.) 3,816 11,825 13,508 -8,009 -67.7 Romania

48 h - 1 week (no.) 498 2,074 3,540 -1,576 -76.0 Romania

1 week - 1 month (no.) 1,019 2,487 2,712 -1,468 -59.0 Romania

1 month - 1 year (no.) 674 1,040 1,740 -366 -35.2 Romania

by time from payment to reconnection

(no.) 3,895 12,525 16,152 -8,630 -68.9 Romania

< 24 h (no.) 2,914 9,696 3,293 -6,782 -69.9 Romania

24 h - 1 week (no.) 898 2,532 12,544 -1,634 -64.5 Romania

> 1 week (no.) 83 297 315 -214 -72.1 Romania

Free market - Romania


(no.) 3,323 n.a. n.a. - - Romania

< 48 h (no.) 2,122 n.a. n.a. - - Romania

48 h - 1 week (no.) 329 n.a. n.a. - - Romania

1 week - 1 month (no.) 539 n.a. n.a. - - Romania

1 month - 1 year (no.) 333 n.a. n.a. - - Romania


(no.) 2,214 n.a. n.a. - - Romania

< 24 h (no.) 1,712 n.a. n.a. - - Romania

24 h - 1 week (no.) 455 n.a. n.a. - - Romania

> 1 week (no.) 47 n.a. n.a. - - Romania

Regulated market - Iberia


(no.) 42,626 29,160 82,784 13,466 46.2 Iberia

< 48 h (no.) 31,468 22,032 60,360 9,436 42.8 Iberia

48 h - 1 week (no.) 5,643 3,147 9,580 2,496 79.3 Iberia

1 week - 1 month (no.) 3,953 2,241 7,232 1,712 76.4 Iberia

1 month - > 1 year (no.) 1,562 1,740 5,612 -178 -10.2 Iberia


(no.) 42,591 29,102 82,702 13,489 46.4 Iberia

< 24 h (no.) 40,142 26,346 77,106 13,796 52.4 Iberia


GRI/EUSS


December 2017


24 h - 1 week (no.) 2,169 2,359 5,210 -190 -8.1 Iberia

> 1 week (no.) 280 397 386 -117 -29.5 Iberia

Free market - Iberia


(no.) 47,681 29,817 69,917 17,864 59.9 Iberia

< 48 h (no.) 36,611 24,321 55,095 12,290 50.5 Iberia

48 h - 1 week (no.) 5,978 2,736 7,556 3,242 - Iberia

1 week - 1 month (no.) 3,822 2,183 5,813 1,639 75.1 Iberia

1 month - > 1 year (no.) 1,270 577 1,453 693 - Iberia


(no.) 47,638 29,725 69,807 17,913 60.3 Iberia

< 24 h (no.) 44,773 25,646 64,841 19,127 74.6 Iberia

24 h - 1 week (no.) 2,478 3,376 4,621 -898 -26.6 Iberia

> 1 week (no.) 387 703 345 -316 -45.0 Iberia

Market South America

by time from disconnection to payment (8)

(no.) 1,874,037 2,019,769 2,281,638 -145,732 -7.2 South America

< 48 h (no.) 1,097,392 1,220,988 1,372,215 -123,596 -10.1 South America

48 h - 1 week (no.) 286,859 270,581 362,244 16,278 6.0 South America

1 week - 1 month (no.) 270,641 245,149 315,329 25,492 10.4 South America

1 month - > 1 year (no.) 214,780 282,976 231,794 -68,196 -24.1 South America

> 1 year (9) (no.) 4,365 75 56 4,290 - South America

by time from payment to reconnection (8)

(no.) 2,569,581 2,249,345 2,511,632 320,236 14.2 South America

< 24 h (no.) 2,453,642 2,128,458 2,400,998 325,184 15.3 South America

24 h - 1 week (no.) 112,472 84,902 107,872 27,570 32.5 South America

> 1 week (no.) 3,467 35,985 2,762 -32,518 -90.4 South America

Disputes with customers

Total proceedings (no.) 101,057 99,287 99,622 1,770 1.8 Enel


(%) 66.5 76.3 74.4 -9.8 - Enel

(1) The 2017 and 2016 figures have been recalculated with regard to free and regulated market.(2) Efficiency of the power plants was calculated on the basis of the operation of the plants at the load level where there is the maximum efficien-

cy for those plants for which the load curve is available. This approach was not applied to the heat component since it already has a high yield; availability was calculated by removing the internal causes of non-availability.

(3) Some 2017 and 2016 figures have been restated due to the new calculation method applied. (4) The 2018 ICS (Customer Satisfaction Index), due to methodological change in the calculation, has an annual and no longer half-yearly reporting

as for 2017 and 2016. For a better comparison of the data with the previous years, the 2016 and 2017 value, relative to the first half of the year, was updated with the ICS value of the second semester. The negative drop recorded on the free market is linked to the replacement of the IT management platform with a more advanced (CRM Sales Force) platform. The learning curve of the telephone operators was reflected in the quality of the service provided.

(5) The 2017 and 2016 figures include a more specific determination of the quantities reported.(6) The 2017 figure includes a more specific determination of the quantities reported.(7) The 2016 figure includes a more specific determination of the quantities reported.(8) The 2018 data in South America are referred to regulated market.(9) Value increased compared to 2017 and 2016 due to the increase in disconnections in Argentina and Chile. In 2018, defaulting customers were

disconnected in order to reduce the insolvency rate within the new tariff framework.


Open Innovability and digitalization

GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

DMA EU

RESEARCH AND INNOVATION

Technological innovation (1) (mil euros)

135 94 59 41 43.6 Enel

Research personnel (2) (no.) 462 409 317 53 13.0 Enel

302-5 PROMOTION OF ENERGY EFFICIENCY

Smart meters (Enel technology) installed - Italy (3)

(mil) 31.5 31.3 n.a. 0.2 0.6 Italy

Smart meters (Enel technology) installed - Abroad (3)

(mil) 12.7 11.5 n.a. 1.2 10.4 Abroad

Smart meters (Enel technology) (3)

(mil) 44.2 42.8 n.a. 1.4 3.3 Enel

Smart meters (Enel technology) installed and integrated in the system Italy (3)

(mil) 31.4 31.3 n.a. 0.1 0.3 Italy

Smart meters (Enel technology) installed and integrated in the system Abroad (3)

(mil) 12.4 11.3 n.a. 1.1 9.7 Abroad

Smart meters (Enel technology) installed and integrated in the system (3)

(mil) 43.8 42.6 n.a. 1.2 2.8 Enel

(1) In 2018 investments in Research and Development were about 57% in the Enel Green Power Business Line and for around 31% in the Infra-structure and Networks Business Line.

(2) The 2017 figure has been restated. (3) The figure was restated due to a new calculation methodology, for which the data reported relate only to the years 2017 and 2018.


GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

102-5 SHAREHOLDERS

Composition of shareholdings

Investors (1)

Ministry of Economy and Finance

(%) 23.6 23.6 23.6 - - Enel SpA

Institutional investors (%) 57.6 57.5 54.0 0.1 - Enel SpA

Retail shareholders (%) 18.8 18.9 22.4 -0.1 - Enel SpA

Location of institutional investorsItaly (%) 6.8 7.4 10.2 -0.6 - Enel SpA

UK (%) 16.0 18.3 17.9 -2.3 - Enel SpA

Rest of Europe (%) 28.9 27.3 26.9 1.6 - Enel SpA

North America (%) 40.9 38.9 36.3 2.0 - Enel SpA

Rest of the world (%) 7.4 8.1 8.7 -0.7 - Enel SpA

Concentration index (top 50) (%) 37.6 37.0 34.2 0.6 - Enel SpA

Investment style of institutional investorsLong Only (%) 68.9 71.4 67.9 -2.5 - Enel SpA

Index (%) 13.9 13.1 13.2 0.8 - Enel SpA

Hedge (%) 0.7 0.8 1.3 -0.1 - Enel SpA

Other (%) 16.4 14.7 17.6 1.7 - Enel SpA

Socially Responsible Investors (SRI)Presence of SRI funds (no.) 169 160 150 9 5.6 Enel SpA

Enel shares held by SRI funds (mil) 1,064.0 878.0 813.6 186.0 21.2 Enel SpA

Weight of SRI funds in institutional shareholdings (2)

(%) 20.6 16.9 17.0 3.7 - Enel SpA

Location of SRI investors (3)

Italy (%) 1.4 2.4 1.6 -1.0 - Enel SpA

UK (%) 13.2 12.4 11.9 0.8 - Enel SpA

Rest of Europe (%) 51.0 51.4 50.3 -0.4 - Enel SpA

North America (%) 32.8 32.9 34.3 -0.1 - Enel SpA

Rest of the world (%) 1.6 0.9 1.9 0.7 - Enel SpA

Share price performance

Financial performance of the share (4)

Enel (%) -1.7 22.5 7.6 -24.2 - Enel SpA

FTSEMib (%) -16.1 13.6 -10.2 -29.7 - Enel SpA

Acea (%) -22.0 33.3 -18.7 -55.3 - Acea

A2A (%) 2.0 25.4 -1.9 -23.4 - A2A

Centrica (%) -2.1 -41.4 7.3 39.3 - Centrica

Corporate governance


GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

Endesa (%) 11.6 -11.3 8.6 22.9 - Endesa

Iberdrola (%) 7.0 3.6 -4.8 3.4 - Iberdrola

RWE (%) 11.6 43.9 0.9 -32.3 - RWE

E.ON (%) -4.8 35.2 -14.8 -40.0 - E.ON

Cez (%) 7.8 15.5 -3.2 -7.7 - Cez

Engie (formerly GDF-Suez) (%) -14.4 18.3 -25.8 -32.7 - Engie

EdF (%) 30.1 16.1 -28.7 14.0 - EdF

EdP (%) 3.3 -0.3 -12.9 3.6 - EdP

EdPR (%) 8.4 15.4 -16.7 -7.0 - EdPR

Innogy (%) 24.7 -1.0 - 25.7 - Innogy

Enel Américas (formerly Enersis) (%) -10.6 27.2 11.5 -37.8 - Enel Américas

Enel Chile (%) -8.0 19.5 - -27.5 - Enel Chile

Enel Russia (%) -30.0 46.7 39.2 -76.7 - Enel Russia

Ibex 35 (%) -15.4 7.5 -2.2 -22.9 - Enel SpA

MICEX (%) 11.8 -5.5 26.8 17.3 - Enel SpA

IPSA (%) -8.3 34.0 12.8 -42.3 - Enel SpA

Dividend Yield (5)

Enel (%) 5.6 4.5 4.3 1.1 - Enel SpA

A2A (%) 3.7 2.9 3.3 0.8 - A2A

Centrica (%) 8.9 9.6 5.1 -0.7 - Centrica

Iberdrola (%) 4.7 4.6 4.6 0.1 - Iberdrola

RWE (%) 3.7 0.9 1.1 2.8 - RWE

E.ON (%) 5.0 2.4 3.1 2.6 - E.ON

Engie (formerly GDF-Suez) (%) 6.0 7.0 8.3 -1.0 - Engie

EdF (%) 2.2 7.5 5.6 -5.3 - EdF

EdP (%) 6.2 6.6 6.6 -0.4 - EdP

Enel on the main stock markets worldwideFTSE Italy All-Share (%) 12.1 10.0 10.0 2.1 - Enel SpA

BEELECT (%) 13.7 13.5 13.4 0.2 - Enel SpA

Enel in the FTSE4GOOD sustainability index

(i) Yes Yes Yes - - Enel SpA

Presence of Enel in the DJSI (i) Yes Yes Yes - - Enel SpA

Return for the shareholder

EPS (Earnings Per Share) (cent euro)

40 36 26 4 11.1 Enel SpA

TSR (Total Shareholder Return) from IPO (accumulated)

(%) 112.4 106.1 61.6 6.3 - Enel SpA

TSR from IPO (annualized) (%) 4.0 4.1 2.8 -0.1 - Enel SpA

TSR last 2 years (accumulated) (%) 31.4 42.8 21.8 -11.4 - Enel SpA

TSR last 2 years (annualized) (%) 14.7 19.5 10.3 -4.8 - Enel SpA

Communication to shareholdersMeetings with investors (6) (no.) 659 948 615 -289 -30.5 Enel SpA

Meetings with ESG investors (no.) 39 48 30 -9 -18.8 Enel SpA

102-43 Information requests from retail shareholders (7)

(no.) 75 85 148 -10 -11.8 Enel SpA


GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

LENDERS

Debt

Total debt (mil euros)

41,089 37,410 37,553 3,679 9.8 Enel

Debt to Equity (i) 0.9 0.7 0.7 0.2 28.6 Enel

Rating

S&P (i) BBB+ BBB+ BBB - - Enel

Outlook (i) Stable Outlook

Stable Outlook

Stable Outlook

- - Enel

Moody’s (i) Baa2 Baa2 Baa2 - - Enel


Stable Outlook

Stable Outlook

- - Enel

Fitch (i) A- BBB+ BBB+ - - Enel


Stable Outlook

Stable Outlook

- - Enel

102-22; 405-1

CORPORATE GOVERNANCE

Board of Directors (BoD)

Members of BoD by type (no.) 9 9 9 - - Enel SpA

Executive members (no.) 1 1 1 - - Enel SpA

Non-executive members (no.) 8 8 8 - - Enel SpA

- of whom independent (8) (no.) 7 7 7 - - Enel SpA

Directors nominated by minority shareholders

(no.) 3 3 3 - - Enel SpA

Women on BoD of the Group

Women on the BoD of Enel SpA (no.) 3 3 3 - - Enel SpA

Women on the BoD of Group companies

(no.) 215 200 157 15 7.5 Enel

Members of the BoD by age groupUnder 30 years old (%) - - - - - Enel SpA

30 - 50 years old (%) 11 11 11 - - Enel SpA

Over 50 years old (%) 89 89 89 - - Enel SpA

BoD meetings (no.) 18 15 13 3 20.0 Enel SpA

ETHICAL AUDITING

Implementation of the Code of EthicsReports received by type of stakeholder

(no.) 144 123 85 21 17.1 Enel

Internal stakeholders (no.) 25 21 15 4 19.0 Enel

External stakeholders (no.) 40 34 19 6 17.6 Enel

Anonymous (no.) 79 68 51 11 16.2 Enel

Reports received for harmed or potentially harmed stakeholder

(no.) 144 123 85 21 17.1 Enel

Shareholder (no.) 67 51 44 16 31.4 Enel

Customer (no.) 12 27 11 -15 -55.6 Enel

Employee (no.) 45 26 18 19 73.1 Enel

General public (no.) 3 3 3 - - Enel

Suppliers (no.) 17 16 9 1 6.3 Enel


GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

Reports received by status (no.) 144 123 85 21 17.1 Enel

Reports being assessed (no.) 7 - - - - Enel

Reports for which a violation has not been confirmed

(no.) 107 92 64 15 16.3 Enel

Reports for which a violation has been confirmed

(no.) 30 31 21 -1 -3.2 Enel

Reports related to (no.) 144 123 85 21 17.1 Enel

Conflict of interests/Bribery/Corruption

(no.) 33 27 19 6 22.2 Enel

Misappropriation (no.) 42 53 25 -11 -20.8 Enel

Work practices (no.) 38 22 22 16 72.7 Enel

Community and society (no.) - 1 2 -1 -100.0 Enel

Other reasons (no.) 31 20 17 11 55.0 Enel

Violations confirmed by type of harmed stakeholder (9)

(no.) 30 31 21 -1 -3.2 Enel

Shareholder (no.) 19 12 12 7 58.3 Enel

Customer (no.) - 6 1 -6 -100.0 Enel

Employee (no.) 8 8 6 - - Enel

General public (no.) - 2 1 -2 -100.0 Enel

Suppliers (no.) 3 3 1 - - Enel

406-1 Violations related to incidents of (9)

(no.) 30 31 21 -1 -3.2 Enel

205-3 Conflict of interests/Bribery/Corruption (10)

(no.) 10 7 6 3 42.9 Enel

Misappropriation (no.) 7 15 7 -8 -53.3 Enel

Work practices (no.) 8 6 6 2 33.3 Enel

Community and society (no.) - 1 - -1 -100.0 Enel

Other reasons (no.) 5 2 2 3 - Enel

Violations regarding incidents of conflict of interest/corruption, by Country

(no.) 10 7 6 3 42.9 Enel

Argentina (no.) 1 - - 1 - Argentina

Brazil (no.) 1 1 1 - - Brazil

Chile (no.) 4 1 2 3 - Chile

Colombia (no.) 1 2 - -1 -50.0 Colombia

Italy (no.) 1 2 2 -1 -50.0 Italy

Romania (no.) - - - - - Romania

Russia (no.) 2 - - 2 - Russia

Slovakia (11) (no.) - - - - - Slovakia

Spain (no.) - 1 1 -1 -100.0 Spain

Actions taken in response to incidents of conflict of interest/corruption

(no.) 13 9 7 4 44.4 Enel

- of which: actions taken against employees in response to cases of conflict of interest/corruption

(no.) 7 6 6 1 16.7 Enel

- of which: actions taken against contractors in response to cases of conflict of interest/corruption

(no.) 6 3 1 3 100.0 Enel


GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

412-3 Significant investment agreements that include human rights clauses

(no.) 9 6 10 3 50.0 Enel

412-3 Percentage of significant investment agreements that include human rights clauses

(%) 100 100 100 - - Enel

INSTITUTIONAL RELATIONS

201-4 Grants

Grants supplied in the period by geographic area

(mil euros)

83.2 66.7 41.0 16.5 24.7 Enel

Italy (mil euros)

81.8 64.6 38.3 17.2 26.6 Italy

Slovakia (11) (mil euros)

- - - - - Slovakia

Spain (mil euros)

0.9 0.6 1.5 0.3 39.0 Spain

Brazil (mil euros)

- - 0.4 - - Brazil

Colombia (mil euros)

0.5 1.5 - -1.0 -66.2 Colombia

Chile (mil euros)

- - 0.8 - - Chile

Grants received by destination

Energy networks (%) 88.8 90.9 73.6 -2.1 - Enel

R&D (%) 1.3 4.3 12.0 -3.0 - Enel

Renewable (%) 2.4 3.8 11.2 -1.4 - Enel

Training (%) - - - - - Enel

Other (%) 7.6 1.03 3.20 6.6 - Enel

Number of projects which received grants

(no.) 88 42 41 46.0 - Enel

Loans granted by the EIB and othersRemaining debt on loans from EIB and others by geographic area

(mil euros)

6,279 5,253 5,130 1,026 19.5 Enel

- Italy (mil euros)

3,760 3,608 3,755 152 4.2 Italy

- Abroad (Latin America, Spain, Slovakia, Russia, Romania)

(mil euros)

2,519 1,645 1,375 874 53.1 Enel

Remaining debt on loans from EIB and others by destinationEnergy network (%) 66.9 66.7 64.7 0.2 - Enel

R&D (%) 0.1 0.1 - - - Enel

Renewable (%) 29.7 24.7 25.8 5.0 - Enel

Training (%) - - - - - Enel

Other (%) 3.2 8.5 9.5 -5.3 - Enel

Number of projects in progress approved with loans from EIB and others

(no.) 171 123 99 48 39.0 Enel

Taxes (mil euros)

3,168 3,273 3,244 -105 -3.2 Enel

IRES, IRAP and other taxes (mil euros)

1,076 1,264 1,052 -188 -14.9 Enel

Taxes abroad (mil euros)

775 618 941 157 25.4 Enel

Other taxes and duties (mil euros)

1,150 1,222 1,085 -72 -5.9 Enel


GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

Fees net of contributions received

(mil euros)

167 169 166 -2 -1.2 Enel

(1) The institutional investor is a subject who, under a specific mandate or on their own account, undertakes equity and/or property investment on a continuous and professional basis. The category includes: mutual funds, pension funds, hedge funds, investment and merchant banks, insurance companies.

(2) Calculated comparing the number of shares held by identified Socially Responsible Investors with the number of shares held by identified institutional investors.

(3) SRIs are investors who state that they include environmental, social and governance (ESG) factors in traditional financial analysis in order to direct their investment decisions (the inclusion of at least one ESG criterion and adhesion to the main international principles approved by organizations such as UNPRI, UKSIF, EUROSIF are among the key factors in order to be able to classify an investor as an SRI).

(4) Calculated as the difference between the valuation on the last open market day of the year and the valuation of the previous year.(5) Source: Bloomberg and Company filings. (6) Only certified meetings are considered (meetings held during the different road shows). (7) Only requests received have been considered and not also the responses provided. (8) The number of independent directors pursuant to the Consolidated Law on Finance (TUF) is 8 (including the Chairman). The number of inde-

pendent directors pursuant to the Code of Self Discipline is 7 because the Code does not allow the Chairman to be considered independent since she is a “senior representative” of the company.

(9) In 2018, the analysis of reports received in 2017 was completed, and, for this reason, the number of confirmed violations for 2017 was restated from 27 to 31. Of the 4 confirmed violations, 2 concerned conflicts of interests/corruption and 2 misappropriation.

(10) Corruption consists of the abuse of power with the goal of private gain and can be instigated by individuals in the public or private sector. It is interpreted here as including corrupt practices such as bribes, extortion, collusion, conflicts of interest and money laundering.

(11) Slovakia was removed from the scope on 2016.


Occupational Health and Safety

GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

SAFETY (1)

Lost Time Injuries Frequency Rate, LTIFR (2) Enel

(i) 0.19 0.24 0.25 -0.05 -20.83 Enel

Lost Time Injuries Frequency Rate, LTIFR (2) Contractors

(i) 0.17 0.19 0.21 -0.02 -10.53 Enel

Enel People

403-9 Number of fatalities and frequency rate (3)

Number of fatalities (no.) 1 2 - -1 -50 Enel

Fatalities by geographical area

Italy (no.) - - - - - Italy

Iberia (4) (no.) - 1 - -1 -100 Iberia

South America (no.) 1 1 - - - South America

North and Central America (no.) - - - - - North and Central America


(no.) - - - - - Europe and Euro-Mediterranean Affairs

Africa, Asia and Oceania (no.) - - - - - Africa, Asia and Oceania

Fatalities frequency rate (i) 0.009 0.018 - -0.009 -50 Enel

Fatalities frequency rate by geographical area

Italy (i) - - - - - Italy

Iberia (4) (i) - 0.060 - -0.060 -100 Iberia

South America (i) 0.035 0.038 - -0.003 -8 South America

North and Central America (i) - - - - - North and Central America


(i) - - - - - Europe and Euro-Mediterranean Affairs

Africa, Asia and Oceania (i) - - - - - Africa, Asia and Oceania

Number of “high-consequence” injuries (5) (excluding fatalities) and frequency rate (6)

Number of “high-consequence” injuries

(no.) 5 1 2 4 - Enel

Number of “high-consequence” injuries by geographical area

Italy (no.) 3 1 1 2 - Italy

Iberia (4) (no.) - - - - Iberia

South America (no.) 2 - 1 2 - South America



GRI/EUSS


December 2017

December 2016

2018-2017 % Scope


(no.) - - - - - Europe and Euro-Mediterranean Affairs


“High-consequence” injuries frequency rate

(i) 0.044 0.009 0.017 0.035 - Enel

“High-consequence” injuries frequency rate by geographical area

Italy (i) 0.055 0.018 0.018 0.037 - Italy

Iberia (4) (i) - - - - - Iberia

South America (i) 0.070 - 0.038 0.070 - South America



(i) - - - - - Europe and Euro-Mediterranean Affairs


Total number of injuries (7) and frequency rate (8)

Number of injuries (no.) 108 133 147 -25 -19 Enel

Injuries by geographical area

Italy (no.) 60 68 73 -8 -12 Italy

Iberia (4) (no.) 6 5 5 1 20 Iberia

South America (no.) 41 57 62 -16 -28 South America

North and Central America (no.) - 1 1 -1 -100 North and Central America


(no.) 1 2 6 -1 -50 Europe and Euro-Mediterranean Affairs


Injury frequency rate (i) 0.943 1.199 1.251 -0.256 -21 Enel

Frequency rate by geographical area

Italy (i) 1.104 1.237 1.292 -0.133 -11 Italy

Iberia (4) (i) 0.366 0.300 0.288 0.066 22 Iberia

South America (i) 1.434 2.160 2.360 -0.726 -34 South America

North and Central America (i) - 0.468 0.589 -0.468 -100 North and Central America


(i) 0.097 0.193 0.391 -0.096 -50 Europe and Euro-Mediterranean Affairs


Hours worked (no.) 114,552,443 110,927,204 117,472,448 3,625,239 3 Enel

403-9 Contractors

Number of fatalities and frequency rate (3)

Number of fatalities (9) (no.) 7 11 5 -4 -36 Enel

Fatalities by geographical area

Italy (no.) 2 3 1 -1 -33 Italy

Iberia (4) (no.) - - 1 - - Iberia

South America (no.) 5 7 3 -2 -29 South America



GRI/EUSS


December 2017

December 2016

2018-2017 % Scope


(no.) - 1 - -1 -100 Europe and Euro-Mediterranean Affairs


Fatalities frequency rate (i) 0.030 0.051 0.023 -0.021 -41 Enel

Fatalities frequency rate by geographical area

Italy (i) 0.049 0.078 0.029 -0.029 -37 Italy

Iberia (4) (i) - - 0.029 - - Iberia

South America (i) 0.038 0.058 0.025 -0.020 -34 South America



(i) - 0.073 - -0.073 -100 Europe and Euro-Mediterranean Affairs


Number of “high-consequence” injuries (5) (excluding fatalities) and frequency rate (6)

Number of “high-consequence” injuries

(no.) 12 12 5 - - Enel

Number of “high-consequence” injuries by geographical area

Italy (no.) 4 7 2 -3 -43 Italy

Iberia (4) (no.) 4 2 2 2 100 Iberia

South America (no.) 4 2 1 2 100 South America



(no.) - 1 - -1 -100 Europe and Euro-Mediterranean Affairs


“High-consequence” injuries frequency rate

(i) 0.051 0.056 0.023 -0.005 -9 Enel

“High-consequence” injuries frequency rate by geographical area

Italy (i) 0.098 0.183 0.058 -0.085 -46 Italy

Iberia (4) (i) 0.101 0.058 0.058 0.043 74 Iberia

South America (i) 0.030 0.017 0.008 0.013 76 South America



(i) - 0.073 - -0.073 -100 Europe and Euro-Mediterranean Affairs


Total number of injuries (7) and frequency rate (8)

Number of injuries (no.) 205 209 228 -4 -2 Enel

Injuries by geographical area

Italy (no.) 56 60 52 -4 -7 Italy

Iberia (4) (no.) 34 34 50 - - Iberia

South America (no.) 111 100 118 11 11 South America


GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

North and Central America (no.) 1 10 4 -9 -90 North and Central America


(no.) 3 5 4 -2 -40 Europe and Euro-Mediterranean Affairs


Injury frequency rate (i) 0.873 0.969 1.027 -0.096 -10 Enel

Frequency rate by geographical area

Italy (i) 1.367 1.570 1.514 -0.203 -13 Italy

Iberia (4) (i) 0.859 0.990 1.447 -0.131 -13 Iberia

South America (i) 0.843 0.830 0.986 0.013 2 South America

North and Central America (i) 0.226 1.239 0.448 -1.013 -82 North and Central America


(i) 0.175 0.365 0.197 -0.190 -52 Europe and Euro-Mediterranean Affairs


Hours worked (no.) 234,755,218 215,608,456 221,986,509 19,146,762 9 Enel

EU18 Health and safety training

Contractors and subcontractors employees that have undergone health and safety training and information

(%) 100 100 100 - - Enel

Construction activities (%) 100 100 100 - - Enel

Operation and maintenance activities

(%) 100 100 100 - - Enel

- of which operation activities (%) 100 100 100 - - Enel

- of which maintenance activities

(%) 100 100 100 - - Enel

(1) Rates and data in this chapter do not include companies acquired during 2018 (Eletropaulo, YouSave, Empresa de Alumbrado Eléctrico de Ceuta and Empresa de Alumbrado Eléctrico de Ceuta Distribución). Given the short time since they have been acquired, these companies will be consolidated as of the financial year 2019, in order to align systems and relative reporting procedures.

(2) The LTIFR (Lost Time Injury Frequency Rate) is calculated by comparing the number of injuries with the hours worked per 200,000.(3) This rate is calculated by comparing the number of fatalities with the hours worked/1,000,000.(4) In 2018 Iberia included Spain and Portugal. In 2016 and 2017 Iberia included Spain, Portugal and Morocco.(5) Sum of: injuries which, at December 31, 2018, resulted in more than 6 months of absence from work and, of cases not closed, injuries consi-

dered severe (initial prognosis > 30 days). (6) This rate is calculated by comparing the number of “high-consequence”injuries with the hours worked/1,000,000. (7) Includes all injuries (including those resulting in 3 or fewer days of absence). (8) This rate is calculated by comparing the number of injuries with the hours worked/1,000,000. (9) Considering the activities managed in all the areas in which the Group operates, to which some of the companies consolidated with the equity

method and companies for which the BSO (Build, Sell and Operate) mechanism has been applied, in 2018 the total figure for fatalities is equal to 8.


Environment

GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

EMISSIONS

305-5 Emissions avoided (1) (mil t) 78.5 71.3 83.8 7.2 10.1 Enel

305-1 Direct greenhouse gas emissions (Scope 1)CO2 emissions from the electricity production and heat

(mil t) 94.44 105.20 106.29 -10.76 -10.2 Enel

Direct emissions due to other activities

(mil t eq) 0.36 0.31 0.44 0.05 16.1 Enel

Total direct emissions (Scope 1) (2) (mil t eq) 94.80 105.51 106.73 -10.71 -10.2 Enel

Specific emissions

305-4 Specific CO2 emissions from total net production (3)

(kg/kWh eq)

0.369 0.411 0.395 -0.042 -10.2 Enel

305-2 Indirect greenhouse gas emissions (Scope 2) (4)

Fuel deposit and movement (mil t eq) 0.002 0.002 0.002 - - Enel

Electricity distribution (mil t eq) 0.168 0.165 0.161 0.003 1.8 Enel

Property management (mil t eq) 0.106 0.077 0.068 0.029 37.7 Enel

Mining (mil t eq) 0.001 0.001 - - - Enel

From electricity acquired from the grid (hydroelectric plant)

(mil t eq) 0.812 0.941 1.168 -0.129 -13.7

Total indirect emissions (Scope 2, location based) (4,5)

(mil t eq) 1.09 1.19 1.40 -0.10 -8.4 Enel

Total indirect emissions (Scope 2, market based) (4,6)

(mil t eq) 1.62 1.73 1.95 -0.11 -6.4 Enel

305-3 Other indirect greenhouse gas emissions (Scope 3) (7)

Emissions related to grid losses of the consumed electricity

(mil t eq) 0.017 0.017 0.022 - - Enel

Coal mining (mil t eq) 5.602 5.903 6.004 -0.301 -5.1 Enel

Transport of coal by sea (mil t eq) 0.797 0.805 0.835 -0.008 -1.0 Enel

Transport of coal by train (mil t eq) 0.330 0.381 0.371 -0.051 -13.4 Enel

Transport of fuel (gas oil, biomass, WDF)

(mil t eq) 0.008 0.011 0.011 -0.003 -27.3 Enel

Transport raw materials and waste

(mil t eq) 0.026 0.028 0.027 -0.002 -7.1 Enel

Total indirect emissions (Scope 3)

(mil t eq) 6.78 7.14 7.27 -0.36 -5.1 Enel

305-7 Other atmospheric emissions

SO2 emissions (t) 192,796 214,057 220,746 -21,261 -9.9 Enel

NOx emissions (t) 184,468 203,329 200,660 -18,861 -9.3 Enel

H2S emissions (t) 5,347 5,809 5,227 -462 -8.0 Enel

Dust emissions (t) 43,059 68,095 59,627 -25,036 -36.8 Enel

Specific emissions compared to total net production (2)

SO2 emissions (g/kWh eq)

0.75 0.84 0.82 -0.09 -10.7 Enel


GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

NOx emissions (g/kWh eq)

0.72 0.79 0.75 -0.07 -8.9 Enel

Dust emissions (g/kWh eq)

0.17 0.27 0.22 -0.10 -37.0 Enel

Nuclear emissions into atmosphereNoble gases (TBq per

Unit)0.42 0.40 4.71 0.02 5.0 Enel

Iodine (MBq per Unit)

47.09 0.26 32.29 46.83 - Enel

Aerosol (GBq per Unit)

0.01 0.01 0.05 - - Enel

Other radioactive (MBq per Unit)

0.01 0.22 0.14 -0.21 -95.5 Enel

305-6 Ozone Depleting Substances emissionsCFC (kg CFC-

11 eq)2,263 312 131 1,951 - Enel

HCFC (kg CFC-11 eq)

1 3 23 -2 -66.7 Enel

R22 (kg CFC-11 eq)

5 41 65 -36 -87.7 Enel

Freon 113 (kg CFC-11 eq)

109 1,091 1,162 -982 -90.0 Enel

Total (kg CFC-11 eq)

2,378 1,447 1,381 931 64.3 Enel

Environmental expenditures

Environmental expenditures (8) (mil euros)

1,175 984 1,049 191 19.4 Enel

Current expenditures (costs) (mil euros)

783 771 680 12 1.6 Enel

- for waste disposal, emission treatment and environmental restoration

(mil euros)

629 489 506 140 28.6 Enel

- for environmental prevention and management

(mil euros)

154 282 174 -128 -45.5 Enel

Investments (mil euros)

392 213 369 179 84.0 Enel

- for waste disposal, emission treatment and environmental restoration

(mil euros)

244 133 225 111 83.5 Enel

- for environmental prevention and management

(mil euros)

148 80 144 68 85.0 Enel

Environmental expenditures - EUROSTAT criterion

(mil euros)

860 748 690 112 14.9 Enel

Total current expenditures (mil euros)

468 535 321 -67 -12.5 Enel

Total environmental investments (mil euros)

392 213 369 179 83.7 Enel

Staff for environmental aspects

(no.) 536 425 371 111 26.1 Enel

307-1 Environmental disputes

Environmental proceedings as defendant (9)

(no.) 292 569 569 -277 -48.7 Enel

Monetary value of environmental fines (10)

(mil euros)

12.48 2.08 2.10 10.40 - Enel

Specific environmental taxes due to exceeding polluting limits

(mil euros)

0.26 0.55 0.55 -0.29 -52.4 Russia

Environmental certifications

Extent of EMAS registration coverage

(%) 25.5 31.3 34.6 -5.8 - Enel

Extent of ISO 14001:2015coverageNet maximum capacity (%) 98.5 99.0 97.9 - - Enel

km of grid (%) 81.1 89.9 94.7 -8.8 - Enel


GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

ENERGY CONSUMPTION

302-1 Fuel consumption by primary source in TJfrom non-renewable sources (TJ) 1,488,072 1,671,664 1,649,723 -183,591 -11.0 Enel

Coal (TJ) 634,761 686,761 708,322 -52,000 -7.6 Enel

Lignite (TJ) 18,003 25,121 27,674 -7,118 -28.3 Enel

Fuel oil (TJ) 59,997 69,668 84,782 -9,671 -13.9 Enel

Natural gas (TJ) 481,105 525,904 500,825 -44,799 -8.5 Enel

Diesel (TJ) 39,272 84,071 52,461 -44,799 -53.3 Enel

Uranium (TJ) 254,934 280,139 275,659 -25,205 -9.0 Enel

from renewable sources (TJ) 58,992 59,034 61,672 -42 -0.1 Enel

Biomass, biogas and waste (TJ) 6,615 5,945 7,829 670 11.3 Enel

Geothermal fluid (TJ) 52,377 53,089 53,842 -712 -1.3 Enel

Total direct consumption (TJ) 1,547,064 1,730,698 1,711,395 -183,634 -10.6 Enel

Fuel consumption by primary source in Mtoefrom non-renewable sources (Mtoe) 35.5 39.9 39.4 -4.4 -11.0 Enel

Coal (Mtoe) 15.2 16.4 16.9 -1.2 -7.6 Enel

Lignite (Mtoe) 0.4 0.6 0.7 -0.2 -28.3 Enel

Fuel oil (Mtoe) 1.4 1.7 2.0 -0.2 -13.9 Enel

Natural gas (Mtoe) 11.5 12.6 12.0 -1.1 -8.5 Enel

Diesel (Mtoe) 0.9 2.0 1.3 -1.1 -53.3 Enel

Uranium (Mtoe) 6.1 6.7 6.6 -0.6 -9.0 Enel

from renewable sources (Mtoe) 1.5 1.4 1.5 0.1 6.4 Enel

Biomass, biogas and waste (Mtoe) 0.2 0.1 0.2 0.1 40.8 Enel

Geothermal fluid (Mtoe) 1.3 1.3 1.3 - - Enel

Total direct consumption (Mtoe) 37.0 41.3 40.9 -4.3 -10.4 Enel

Incidence of fuel consumption from non-renewable sources Coal (%) 42.7 41.1 42.9 1.6 - Enel

Lignite (%) 1.2 1.5 1.7 -0.3 - Enel

Fuel oil (%) 4.0 4.2 5.1 -0.2 - Enel

Natural gas (%) 32.3 31.5 30.4 0.8 - Enel

Diesel (%) 2.7 5.0 3.2 -2.3 - Enel

Uranium (%) 17.1 16.7 16.7 0.4 - Enel

302-1 Indirect energy consumption by destinationFuel deposit and movement (TJ) 30 29 27 1 3.4 Enel

Electricity distribution (TJ) 2,107 1,872 1,765 235 12.6 Enel

Property management (TJ) 1,558 932 894 626 67.2 Enel

Mining (TJ) 6 6 6 - - Enel

Total energy consumption (TJ) 3,701 2,839 2,692 862 30.4 Enel

301-1 Internal consumption

Electricity consumption for civilian uses

(MWh) 432,761 258,874 248,407 173,887 67.2 Enel

Fuel consumption (toe) 32,475 25,768 84,153 6,707 26.0 Enel

Water requirement for civilian uses

(,000 m3)

6,624 6,965 6,901 -341 -4.9 Enel


GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

Paper bought for printers/photocopiers

(mil A4 eq)

86.5 123.7 184.5 -37.2 -30.1 Enel

RAW MATERIALS

Resources used in the production process

301-1 Fuel consumption for thermoelectric productionfrom non-renewable sources

Coal (,000 t) 31,105 32,775 33,337 -1,670 -5.1 Enel

Lignite (,000 t) 1,344 1,947 2,333 -603 -31.0 Enel

Fuel oil (,000 t) 1,488 1,726 2,095 -238 -13.8 Enel

Natural gas (mil m3) 13,080 14,318 13,883 -1,238 -8.6 Enel

Diesel (,000 t) 929 1,986 1,276 -1,057 -53.2 Enel

from renewable sources

Biomass and waste for thermoelectric production

(,000 t) 574 519 642 55 10.6 Enel

Biogas (mil m3) 1.2 1.0 1.0 0.2 23.0 Enel

Geothermal steam used for electricity production

(,000 t) 53,548 47,323 47,668 6,225 13.2 Enel

Fuel consumption for nuclear productionUranium (t) 84 78 110 6 7.6 Enel

301-1 Consumables

Lime (,000 t) 576.1 743.7 675.1 -167.6 -22.5 Enel

Ammonia (,000 t) 26.0 29.6 38.6 -3.6 -12.2 Enel

Caustic soda (,000 t) 83.0 83.7 84.2 -0.7 -0.8 Enel

Slaked lime (,000 t) 15.3 15.6 33.4 -0.3 -1.9 Enel

Sulfuric/chloride acid (,000 t) 11.6 11.8 12.9 -0.3 -2.3 Enel

Other (,000 t) 52.3 43.5 64.6 8.8 20.2 Enel

Total (,000 t) 764.3 927.9 908.7 -163.6 -17.6 Enel

301-2 Percentage of materials used that derive from recycled material compared to total consumption of each resourceLubricant (%) 4.0 5.2 1.8 -1.3 - Enel

Dielectric oil (%) 56.9 99.0 68.5 -42.0 - Enel

Ferric chloride (%) 3.9 8.3 1.6 -4.4 - Enel

Paper for printing (%) 0.4 0.1 0.2 0.3 - Enel

Equipment with PCB (%) 0.6 0.7 1.4 -0.1 - Enel

PCB quantity contained in equipment with PCB > 50 ppm

(t) 3,976.3 6,142.2 6,786.9 -2,165.9 -35.3 Enel

WATER CONSUMPTION

Volumes of water used by production process (11)

Requirements (11) by thermoelectric power production (12)

(mil m3) 94.5 110.4 110.4 -15.9 -14.4 Enel

Requirements (11) by nuclear power production (13)

(mil m3) 1.7 1.8 23.0 -0.1 -5.6 Enel

Requirements (11) by geothermal power production and for the storage and handling of fuels

(mil m3) 0.071 0.043 0.032 0.028 65.1 Enel

Total requirements by production processes (14)

(mil m3) 96.3 112.2 133.5 -15.9 -14.2 Enel


GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

Requirements by other industrial uses

(mil m3) 0.02 0.02 0.29 - - Enel

Total requirements (mil m3) 96.3 112.2 133.8 -15.9 -14.2 Enel

Specific requirements by production processSpecific requirements by thermoelectric power production (12)

(l/kWh eq)

0.71 0.75 0.74 -0.04 -5.3 Enel

Specific requirements by nuclear power production (13)

(l/kWh eq)

0.07 0.07 0.68 - - Enel

Specific requirement for total production from production processes (14)

(l/kWh eq)

0.38 0.44 0.50 -0.06 -13.6 Enel

303-5 Volumes of water consumed by production process (15)

(mil m3) 48.70 58.40 - -9.70 -16.6 Enel

Volumes of water consumed in ”water-stressed” areas

(mil m3) 5.98 6.45 - -0.47 -7.3 Enel

303-3 Volumes of water withdrawn by sourceFrom scarce sources (mil m3) 84.4 97.5 119.7 -13.1 -13.4 Enel

Surface water (wetlands, lakes, rivers)

(mil m3) 64.2 79.3 101.5 -15.1 -19.0 Enel

Ground water (from wells) (mil m3) 12.2 11.3 11.1 0.9 8.0 Enel

Water from aqueducts (mil m3) 8.0 6.9 7.0 1.1 15.9 Enel

From non-scarce sources (mil m3) 11.9 14.7 14.1 -2.8 -19.1 Enel

Seawater (used as is and desalinated)

(mil m3) 7.4 7.8 7.7 -0.4 -5.1 Enel

from waste (amount used inside plants)

(mil m3) 4.5 6.9 6.3 -2.4 -34.8 Enel

Total (mil m3) 96.3 112.2 133.8 -15.9 -14.2 Enel

303-3 Volumes of water withdrawn by source in ”water-stressed” areasFrom scarce sources (mil m3) 11.2 10.3 8.0 0.9 8.7 Enel

Surface water (wetlands, lakes, rivers)

(mil m3) - - - - - Enel

Ground water (from wells) (mil m3) 8.1 7.0 5.1 1.1 15.7 Enel

Water from aqueducts (mil m3) 3.1 3.3 2.9 -0.2 -6.1 Enel

From non-scarce sources (mil m3) - 0.3 - -0.3 -100.0 Enel

Seawater (used as is and desalinated)

(mil m3) - - - - - Enel

from waste (amount used inside plants)

(mil m3) - 0.3 - -0.3 -100.0 Enel

Total (mil m3) 11.2 10.6 7.8 0.6 5.7 Enel

303-3 Percentage of recycled and reused water

(%) 4.7 6.1 4.2 -1.4 - Enel

Water used for open-cycle cooling

in thermoelectric power plants (mil m3) 17,062.2 18,276.7 18,872.6 -1,214.4 -6.6 Enel

in nuclear plants (mil m3) 2,577.4 2,507.4 2,508.2 70.0 2.8 Enel

303-4 WATER EFFLUENT

Waste water (quantity discharged) (16,17)

(mil m3) 47.6 53.8 111.5 -6.2 -11.5 Enel

from thermal power production (mil m3) 45.9 51.9 104.5 -6.0 -11.6 Enel

from nuclear production (mil m3) 1.7 1.9 6.9 -0.2 -10.5 Enel

for storage and transport of fuel oil

(mil m3) 0.01 0.01 0.06 - - Enel

Nuclear emissions into water

Tritium (TBq per Unit)

98.7 66.7 85.8 32.1 48.1 Enel

Fission and corrosion products (GBq per Unit)

12.0 11.5 12.4 0.5 4.0 Enel


GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

306-2 WASTE (18)

Waste produced

Non-hazardous waste (t) 8,846,150 9,315,552 9,074,122 -469,402 -5.0 Enel

Hazardous waste (19) (t) 150,673 67,453 70,060 83,220 - Enel

- of which waste containing PCB (t) 89 695 706 -606 -87.2 Enel

Total waste produced (t) 8,996,823 9,383,005 9,144,182 -386,182 -4.1 Enel

Total waste sent for recovery (%) 22.9 22.5 25.7 0.4 - Enel

Hazardous waste by disposal methodRecycled or sent for recovery (t) 15,413 26,406 29,240 -10,993 -41.6 Enel

Sent to landfill (t) 135,260 41,047 40,820 94,213 - Enel

Total (t) 150,673 67,453 70,060 83,220 - Enel

Non-hazardous waste by disposal methodRecycled or sent for recovery (t) 2,047,476 2,082,742 2,317,053 -35,266 -1.7 Enel

Sent to landfill (t) 6,798,673 7,232,810 6,757,069 -434,136 -6.0 Enel

Total (t) 8,846,150 9,315,552 9,074,122 -469,402 -5.0 Enel

Waste produced in nuclear plantsLiquid radioactive waste at low/medium activity level

(m3) 2 2 43 - - Enel

Solid radioactive waste at low/medium activity level (20)

(t) - - 31 - - Enel

Solid radioactive waste at low/medium activity level (20)

(m3) 212 197 264 15 7.6 Enel

Liquid radioactive waste at high activity level

(m3) - - - - - Enel

Solid radioactive waste at high activity level

(t) 64 61 65 3 4.9 Enel

DMA EU

Provision for the decommissioning of nuclear power plants (21)

(mil euros)

552 538 567 14 2.6 Enel

Mitigation of the impact on the landscape/territory (22)

LV/MV cabling ratio (%) 60.0 60.0 72.4 - - Enel

LV cabling ratio (%) 82.0 81.9 84.0 0.1 - Enel

MV cabling ratio (%) 28.5 28.1 46.5 0.4 - Enel

(1) Avoided emissions are calculated as the sum of the emissions avoided in the different regions, using the specific CO2 emissions of the individual country’s average thermoelectric power generation as a reference, taken from the Enerdata database (https://www.enerdata.net/). The figure is the product of the electricity production obtained with the renewable or nuclear source by the specific emission of CO2 from thermal power production in the country where Enel is present.

(2) “Scope 1”: in addition to CO2 emissions from the production of electricity and heat, also includes SF6 expressed as tons of CO2 equivalent. The value obtained is calculated by converting the tons of each single gas identified, applying the average reference Global Warming Potential value (source: GHG Protocol).

(3) Specific emissions are calculated considering the total emissions from simple and combined thermal production of electricity and heat, in proportion to the total renewable, nuclear, simple and combined thermal power and heat generation (including the contribution of heat in MWheq). For “minor” pollutants (such as metals, including mercury), Enel has undertaken wide-scale measurement campaigns of the concentrations in fumes produced by thermal power plants – in a range of situations by type of fuel and abatement system – obtaining results which comfortably respect the precise limits established by the laws in the various countries where Enel operates. In particular, for mercury emissions, which are typical of electricity produced from coal, in 2018 a total of 564 kg was recorded only for Italy, Spain, Russia and Chile which currently represent almost 100% of thermal production using coal throughout the Group. Furthermore, there are mercury emissions from the geothermal sector equal to 472 kg. In Europe, mercury emissions are communicated to the competent authorities for registration in the European Pollutant Release and Transfer Register (E-PRTR) in application of EU Reg-ulation no. 166/2006 and are subject to associated controls in terms of completeness, coherence and credibility (article 2 of Regulation no. 166/2006).

(4) “Scope 2”: the estimate of the indirect emissions of CO2 relating to 2018 due to the consumption of electricity for electricity distribution, moving fuel, extracting coal, property management and the electricity purchased from the grid from hydroelectric plants is the product of the electricity consump-


tion multiplied by the respective weighted specific emission coefficients of the whole generation mix of the countries where the Enel Group operates (source: Enerdata - https://www.enerdata.net/). Following a change in methodology, data for 2018 also include all energy purchased from the grid for hydroelectric plant pumping. Emissions related to grid losses of the consumed electricity have been included in Scope 3 and they are not counted in the Scope 2 emissions. The figures for 2017 and 2016 have been recalculated.

(5) The calculation of Scope 2 according to the “location based” method is based on the company’s location. It is the result of the calculation of greenhouse gas emissions resulting from electricity production in the area where consumption takes place. This figure is obtained by multiplying a company’s elec-tricity consumption (expressed in kWh) within the borders of the country in question and the average emissions of greenhouse gases per kWh in the country itself (source: Greenhouse Gas Protocol Scope 2 Guidance, 2015).

(6) The calculation of Scope 2 according to the “market based” method is based on the market where the company does business. For companies oper-ating in European countries, the reference market is the European one (EU). Companies can obtain this figure by calculating the emissions caused by the electricity production plants that supply them. The electricity’s origin must be certified by “contractual instruments that meet the minimum quality criteria”. In Europe, the only way to prove the electricity’s origin is the Guarantees of Origin. Companies that use electricity whose origin is not certified by these Guarantees must perform the calculation by referring to the emissions associated with the residual mix (source: Greenhouse Gas Protocol Scope 2 Guidance, 2015).

(7) “Scope 3”: the estimate of indirect emissions of CO2 relating to 2018 and arising from the transport of coal by sea is calculated starting from the quantity transported (equivalent to 69.5% of the total coal used), taking into consideration Panamax ships with a 67,600 t capacity, which cover average distances of 700 nautical miles in 22 days, consuming 35 t of oil a day, and an emission coefficient of 3.2 kg of CO2 per liter of oil consumed, considering also 3 days stopover for unloading, to which consumption of 5 t of oil is associated. The estimate of the indirect emissions of CO2 from rail transport of coal is calculated starting from the quantity transported (equivalent to 30.5% of the coal used) and taking into consideration trains with a capacity of 1,100 t, which cover average distances of 1,400 km with consumption of 6.9 kWh/t for each 100 km transported and an average emission coefficient of Enel worldwide. The estimate of the indirect emissions of CO2 from the transport of consumable materials, fuel oil, diesel, solid biomass, WDF and waste is calculated, starting from the quantities of raw materials transported, taking into consideration trucks with capacity of 28 t, which cover average (return) distances of 75 km with a consumption of 1 liter of gas oil for each 3 km traveled and an emission coefficient of 3 kg of CO2 for each liter of gas oil consumed. The figure is a rough estimate of the fugitive emissions of methane (CH4) from the coal which is imported and used by the Enel Group for thermal production. The figure does not take into account the emissions due to the transport of lignite. Emissions related to grid losses of the consumed electricity have been included in Scope 3 and they are not counted in the Scope 2 emissions.

(8) The values relating to “current expenditures for waste disposal, emission treatment and environmental restoration” do not consider either insurance or environmental liability or the amortization for environmental protection investments since the current accounting system does not allow a reliable attribution to specific environmental items of the insurance premiums and the investments are set out as such, since the related amortization has still not been uniquely coded.

(9) The 2018 figure is not comparable with previous years due to the change in calculation methodology.(10) The increased recorded value in 2018 is mainly due to a penalty imposed on the distribution company Ampla Energia e Serviços SA in Brazil. The cumu-

lative monetary value of environmental proceedings as defendant is equal to 47.69 million euros.(11) Following the adoption of the new GRI Standard 303, the figure indicated previously referring to specific consumption now refers to specific require-

ments. Requirement means the total amount of water withdrawn, including the re-use of waste water, necessary for operation of the plant. This figure does not include water used for open-cycle cooling, which is entirely put back into the original water body.

(12) Specific requirements for thermal power generation are calculated considering the total consumption of water from simple and combined thermal production of electricity and heat, in proportion to the total simple and combined thermal power and heat generation (including the contribution of heat in MWh).

(13) Specific requirements for nuclear power production are calculated considering total water consumption from nuclear production, in proportion to the total of nuclear power production. The change in value in water withdrawal requirements is due to the change in the reporting criterion for the nuclear sector where cooling water returned to the receiving water body is no longer accounted for, as already recorded for all plants that adopt an “open cy-cle” cooling system. Based on the recalculation, in 2017, the overall water withdrawals for production processes amounted to 112.2 mil m3 and in 2016 amounted to 133.5 mil m3.

(14) Specific requirements from total production are calculated considering the total consumption of water from simple and combined thermal production of electricity and heat, and nuclear power production, in proportion to the total renewable, nuclear, simple and combined thermal power and heat gen-eration (including the contribution of heat in MWh).

(15) As regards the “Water consumption by production process”, the following table shows the values for 2018 by geographical area.

KPI UM December 2018 Scope

303-5 Volumes of water consumed by production process

(mil m3) 48.7 Enel

By geographic area

Italy (mil m3) 11.3 Italy

Iberia (mil m3) 24.4 Iberia

South America (mil m3) 6.8 South America

Chile (mil m3) 2.7 Chile

Argentina (mil m3) 0.8 Argentina

Colombia (mil m3) 0.1 Colombia

Peru (mil m3) 2.5 Peru

Brazil (mil m3) 0.6 Brazil

Europe and Euro-Mediterranean Affairs (mil m3) 6.3 Europe and Euro-Mediterranean Affairs

Russia (mil m3) 6.3 Russia


(16) Figures on waste water for 2018 report a change, due to the different reporting method adopted, only for the Iberia geographical area. Up until

last year, this item included figures for discharges as required by authorizing entities, according to a fiscal reporting criterion. Since 2018, this figure was adjusted to a technical criterion. The figure for 2017 was recalculated according to the technical criterion adopted for 2018 (the figure for 2017 according to the previous fiscal reporting criterion was equal to 108.0 mil m3).

(17) The 2017 figure was restated. (18) As regards the production of waste, the following table shows the values for 2018 by significant geographical areas only.

KPI UM December 2018 Scope

306-2 Hazardous waste by significant geographical areas

Italy (t) 115,145 Italy

Iberia (t) 10,736 Iberia

South America (t) 6,774 South America

Chile (t) 1,986 Chile

Argentina (t) 829 Argentina

Colombia (t) 469 Colombia

Peru (t) 735 Peru

Brazil (t) 2,755 Brazil

Europe and Euro-Mediterranean Affairs (t) 14,166 Europe and Euro-Mediterranean Affairs

Russia (t) 3,367 Russia

Romania (t) 7,589 Romania

Greece (t) 3,208 Greece

Bulgaria (t) 2 Bulgaria

Non-hazardous waste by significant geographical areas

Italy (t) 1,349,212 Italy

Iberia (t) 2,164,994 Iberia

South America (t) 657,632 South America

Chile (t) 315,649 Chile

Argentina (t) 1,667 Argentina

Colombia (t) 248,779 Colombia

Peru (t) 59,844 Peru

Brazil (t) 31,693 Brazil

Europe and Euro-Mediterranean Affairs (t) 4,656,420 Europe and Euro-Mediterranean Affairs

Russia (t) 4,649,999 Russia

Romania (t) 6,415 Romania

Greece (t) 5 Greece

Bulgaria (t) 1 Bulgaria

(19) The considerable increase in hazardous waste in 2018 is due to a temporary reclassification of thermoelectric power generation waste of the Brindisi power plant. Following the seizure of the plant by the judicial authorities in September 2017, pending the completion of the investi-gation and as a precautionary measure, fly ash was classified as “hazardous waste” and disposed of accordingly. Following the release of the plant in August 2018, the ash was reclassified as “non-hazardous waste” and sent for recovery. For further information, see the section “Significant events in 2018” in the 2018 Annual Report.

(20) The values relating to “solid” nuclear waste (low/medium and high activity) are recorded in tons in Slovakia and in cubic meters in Spain. Both figures are given since they cannot be summed together. The trend in the quantities of radioactive waste produced depends on the mainte-nance work and fuel movements, and therefore is subject to considerable fluctuations over the years.

(21) The provision for “nuclear decommissioning” includes the costs incurred at the time of the decommissioning of nuclear facilities by Endesa Generación, a Spanish public company in charge of this activity.

(22) The cabling ratio is calculated by proportioning the km of cabled lines (both underground and airborne insulated cables) to the total km of lines. The increase in the cabling ratio over the years is due to a general increase, in terms of length, of air-borne and underground cable sections at the expense of bare conductors. The decrease in 2017 compared to 2016 is due to the acquisition of Enel Distribuição Goiás (formerly CELG-D), a distribution company that operates in Brazil in the State of Goiás.


Sustainable supply chain

GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

NATURE OF SUPPLIERS

Number of suppliers with which a new contract was signed in the year

(no.) 31,434 31,329 35,860 105 0.3 Enel

EU17 Workforce of contracting and subcontracting companies (1)

(no.) 133,384 122,505 126,130 10,879 8.9 Enel

Training hours and information of employees of the contractors (2)

(no.) 885,938 822,173 677,000 63,765 7.8 Enel

Days worked by employees of contractors and subcontractors

(,000 d) 29,344 26,951 27,749 2,393 8.9 Enel

Construction activity (,000 d) 7,435 8,368 10,050 -933 -11.1 Enel

Operating and maintenance activity

(,000 d) 21,909 18,583 17,699 3,326 17.9 Enel

- of which operating activity (,000 d) 6,573 5,575 5,310 998 17.9 Enel

- of which maintencance activity (,000 d) 15,337 13,008 12,389 2,328 17.9 Enel

Concentration of material and service suppliers (top 15)

(%) 41.3 47.6 45.1 -6.3 - Enel

204-1 Local suppliers of materials and services (3)

Local suppliers with contracts > 1 mil euros

(no.) 1,403 1,143 1,041 260 22.7 Enel

Foreign suppliers with contracts > 1 mil euros

(no.) 197 158 188 39 24.7 Enel

Spending on local suppliers with contracts > 1 mil euros

(mil euros)

11,173 8,288 9,271 2,885 34.8 Enel

Spending on foreign suppliers with contracts > 1 mil euros

(mil euros)

1,912 707 1,938 1,205 - Enel

Concentration of spending on local suppliers

(%) 85 92 83 -7 - Enel

Concentration of spending on foreign suppliers

(%) 15 8 17 7 - Enel

Purchases and fuel

Purchases of materials and services

(mil euros)

15,074 10,683 12,867 4,391 41.1 Enel

Supplies (mil euros)

5,726 2,829 4,081 2,897 - Enel

Works (mil euros)

3,656 3,713 2,977 -57 -1.5 Enel

Services (mil euros)

5,692 4,141 5,809 1,551 37.5 Enel

Fuel purchases (mil euros)

4,322 4,652 4,250 -330 -7.1 Enel

Gas (mil euros)

1,700 1,611 1,567 89 5.5 Enel

Oil (mil euros)

865 834 803 31 3.7 Enel

Coal/Lignite/Biomass (mil euros)

1,757 2,207 1,880 -450 -20.4 Enel

Services (mil euros)

- - - - - Enel


GRI/EUSS


December 2017

December 2016

2018-2017 % Scope

Management instruments

Active qualified companies (no.) 6,300 6,755 7,248 -455 -6.7 Enel

Online tenders as percentage of all tenders

(%) 62.9 61.1 63.2 1.8 - Enel

Online purchases as percentage of all purchases

(%) 71.1 57.0 56.4 14.1 - Enel

Use of prescription (%) 15.4 21.3 18.3 -5.9 - Enel

103-2 Disputes involving suppliers

Total proceedings (no.) 465 469 496 -4 -0.9 Enel


(%) 77.8 85.1 82.9 -7.3 - Enel

(1) Calculated in FTE (Full Time Equivalent). (2) The figure also includes the training and induction courses related to health and safety provided by Enel people required to access the Group’s

construction and/or operating sites. (3) “Local suppliers” means those suppliers with their registered office in the country in which the supply contract was issued.


sustainability report 2018...gri/ euss kpi um december 2018 december 2017 december 2016 2018-2017 %...

Documents