© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1

Sustainability/ Pérennité

Gabriel Fuster gbfuster@cisco.com

Technical Advocacy Team

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Sustainability

Quality

Financial

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Qualitative sustainability

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What is Quality?

QAP

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What is QAP?

QAP - The guideline for quality at an Academy

Quality Assurance Plan and Academy Operations Guide for Academy curriculum

It summarizes the rules and guidelines to ensure student success and satisfaction. It tells us about:

The hierarchical support structure in the program

The requirements for Academy instructors

The requirements for an Academy

The Basic program rules/guidelines

Measuring quality at an academy

Planning to improve quality at an academy

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Academy Types

By ResponsibilitiesParent Academies

CATC

RA

Cisco

Child Academies

LA

RA

CATC

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The Role and Function of a Parent Academy

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Three basic functions

Train instructors

Support Child academies

Assist Child with Quality

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1. Train Instructors

Academy instructors need to meet the following criteriaKnow their subject field well

Be a good teacher (best practices, student engagement, etc.)

Abide by the program rules and guidelines

Child proposes, Parent disposes

In addition a Parent Academy instructor:Must be able to share teaching experience

LMC and CL’s responsibility to ensure that their instructors meet criteria

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2. Support Child CNAMS support

“How do I …. On CNAMS?”

Any experienced CATC/RA member

Curriculum support “I am having a problem with …. in chapter ….”

Typically CL or instructor

Operational/Business Support “How can I promote the program to female students?”

Typically LMC and/or CL

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3. Assist Quality

Support Visits AKA Quality Visit mechanism

This is not a witch hunt!

Pillars of Quality Well trained and committed Academy staff and instructors

Institution’s Management committed to Academy

Properly equipped Academy facilities

Ultimate proof of Quality The students

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Additional Parent responsibilities

Create opportunities for child’s continuous education e.g. Regional events, during Support Visits, etc.

Work with AAM to grow programRecruit child academy/support program development

Ensure flow of communication to Child Remember that communication is a two-way process

Curricula Adoption

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Other important issues

Plan for SUSTAINABLITY Staffing

Retention policy

Financial

Training fees

Support fees

Growing the program

LA recruitment

Additional curricula

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Remember

Successful Children mean that the Parents are doing a good job.

Your AAM wants to support you

Your CATC wants to support you

I want to support you

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Responsibilities of a Child Academy

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What are the responsibilities of the child academy?

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Financial

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Financial sustainability

How much does it cost you to run NetAcad?

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Financial sustainability

Factors to take into accountTraining of instructors

Equipment purchases

Instructor salary

Events

Support Fees

http://planit.ciscolearning.org

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Summary

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Quality sustainability

Train and support instructors properly

Retain instructorsIs this a problem?

Share best practices

Keep current

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Financial sustainability

Know how much it costs you

Maximise usage

Optimise resources

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Solution: Curriculum Integration

No “one fits all model”

Work with NetAcad Team to support you

Guarantees a measure of sustainability

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Q and A

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