SUPWORK CLEANERS GUIDE

Brought to you by Supwork.inc

When meeting a client for the first time: 1. Timeliness: When meeting with a new client, you should be there on time. 2. Presentation: Make sure you are presentable and neat. As a Supworker you are to give an introduction as follows “Hello, I am with Supwork”.

This is a guide to give you foreknowledge of what cleaning with Supwork entails. And how to go about it when you meet with a client. Here are some basic points to take note of.

How and where to clean: Clients will show you where you should clean and sometimes where not to clean. They should take you around the house and show you other places that need cleaning (if this isn’t the case, ask to be shown).

When they lay emphasis on certain areas, make sure you pay attention to those areas when cleaning. Note that the client handles the cleaning materials. With limited materials for cleaning. Make do with the available materials or ask for more if necessary. Also note that certain cleaning materials are specific for certain parts of the house. For example, you cannot use bleach on sensitive materials. Also, it is better you clean inside out, meaning you clean the rooms out, down to the entrance of the house. This also depends on the structure and arrangement of the house. Also, start by cleaning from top to bottom. i.e. by dusting fixtures like fans, shelves, tables, and also cleaning windows, wardrobe. If need be, glass, cabinets, etc before sweeping, vacuuming, or mopping.

Side NoteSide Note

SupworkCLEANERS GUIDE:

Ending a sessionIt is important that the client ends the job when you’re done cleaning and he/she is satisfied. Ending the job will enable Supwork to send more cleaning requests your way, always ask the client to end the job when you are done.

2

1

Page | 1

Cleaning the rooms:

Start by looking around, observe, and pay attention to details. Be careful of delicate materials so as not to damage them especially while wiping. - Top to bottom: 1. Wipe the windows with clean nap-kins or mirror wipers. And cleaning spray provided by the client. Make sure to polish the mirror. No hand-prints or stains whatsoever. Clean between the slides of the window frames. Windows areessential and must be cleaned, neglecting this might cause you to be temporarily or permanently blocked from our service.

2. Remove cobwebs at the corners of the room. Edges are very important and must not be neglected. 3. If it is a new building/empty house, make sure you wash o� paint stains on the tiles or anywhere cleaned. 4. Clean downwards empty wardrobe with dry clothes. You can also use damp cloth deep in water with cleaning detergent or any other cleaning material if stated by the client. Also make sure to ask the client questions on what cleaning material he/she wants you to use for certain places in the house.

5. If there are items such as clothes on the bed and the client gives permis-sion for you to fold them or sort them in the laundry basket, do as told.

You also change the bedsheets and pillowcases and put away the dirty ones in the laundry basket. Make sure the bed is neatly laid. Wipe any other furniture in the room, the wardrobe for instance, wipe inside each drawer and mirrors. For a new apartment, you should clean beneath the beds if the bed can be adjusted. Doors are no exception.

Ending a sessionIt is important that the client ends the job when you’re done cleaning and he/she is satisfied. Ending the job will enable Supwork to send more cleaning requests your way, always ask the client to end the job when you are done.

3Supwork cleaners guide

Page | 2

Supwork cleaner guide. Page 4

Cleaning materials:Be cautious with liquid cleaning materials. i.e. there should be portion control. You should keep away the remaining materials neatly. Dispose of used-up materi-als or worn-out ones properly.Lastly, after cleaning, you can ask the client to cross-check to be sure He/she is satisfied with the job done. In case there are a few places that need to be retouched, then you have to get it done.

Emphases - Windows and doors should not be neglected.- Corners and edges are as important as any other part.- You should be asked not to clean an area before deciding not to, if your client doesn’t point it out, clean it.- Never assume anywhere is clean even after you cleaned until your client says it is.- You can never go wrong by asking questions, ask ask ask and ask.- When you are with a client, you are on Supwork time, this is no time to adver-tise your business or exchange contacts, this can lead to your dismissal from the platform. Ending a session It is important that the client ends the job when you’re done cleaning and he/she is satisfied. Ending the job will enable Supwork to send more cleaning requests your way, always ask the client to end the job when you are done.

8

9

Supwork cleaners guide

Page | 5

Living room/parlor: - Top to bottom 1. Clean electronics with only dry napkins or with duster if you're provid-ed. You can also ask the client what he would like you to use. If you are not clear about certain materials and their use, you should ask. 2. Carefully clean fragile objects espe-cially objects of beautification. Make sure you dust properly and also han-dled with care. Pay attention to details. 3. For the couch, if there is a vacuum cleaner, ask if it can be used to vacuum the couch. Make sure you clean beneath the couches as well; especially if it can be adjusted to be cleaned. Cleaning the kitchen:

Countertops and all cabinets, sinks and under-sink should be cleaned properly. Tough stains can be soaked while you go do other things. Cooker and oven should be thoroughly cleaned. Also, wipe the switches but maintain safety precau-tions. Kitchen edges are known forcollecting dusts and other unwanted substances, always pay attention to edges and corners.

Valuable Items: In cases where valuable items are found. Bring it to the notice of the client or put it in a visible place within the house where it can be seen.

PleaseNote

4

5

Side NoteSide Note

Supwork cleaners guide

Page | 3

Valuable Items: In cases where valuable items are found. Bring it to the notice of the client or put it in a visible place within the house where it can be seen.

Cleaning the toilet:

The bathroom is an important and sensitive area. 1. Sink, wash-hand basins, and underneath the sink should be cleaned. Please take note; Some clients have di�erent materials that are exclusive to the toilet. Such as a di�erent mopping stick separate from that used for cleaning the rest of the house. 2. Bathtubs (if there are) and toilet seats should be scrubbed. It is advised that it is soaked first and left for a while, while you go do other things. Shower heads and taps should be cleaned also. Always open cabinets unless instructed otherwise, arrange things that in the cabinets properly after cleaning if there are. The floor should be properly cleaned/scrubbed as well as the edges in the toilet.

Cleaning the balcony: 1. Many balconies come with see-through glasses. This is an exterior feature and it speaks a lot about the occupants of the house. you should handle it with the same professionalism. 2. In cases where there is furniture in the balcony. They should be cleaned, wiped, or washed depending on their materials.

6

Cleaning materials:Be cautious with liquid cleaning materials. i.e. there should be portion control. You should keep away the remaining materials neatly. Dispose of used-up materi-als or worn-out ones properly.Lastly, after cleaning, you can ask the client to cross-check to be sure He/she is satisfied with the job done. In case there are a few places that need to be retouched, then you have to get it done.

Emphases - Windows and doors should not be neglected.- Corners and edges are as important as any other part.- You should be asked not to clean an area before deciding not to, if your client doesn’t point it out, clean it.- Never assume anywhere is clean even after you cleaned until your client says it is.- You can never go wrong by asking questions, ask ask ask and ask.- When you are with a client, you are on Supwork time, this is no time to adver-tise your business or exchange contacts, this can lead to your dismissal from the platform. Ending a session It is important that the client ends the job when you’re done cleaning and he/she is satisfied. Ending the job will enable Supwork to send more cleaning requests your way, always ask the client to end the job when you are done.

PleaseNote

6

7Side NoteSide Note

Supwork cleaners guide

Page | 4