supporting services in schools 2012 -2015 ict service level agreement howard lazarus - ict support...

Supporting Services in Schools 2012 -2015

ICT Service Level Agreement

Howard Lazarus - ICT Support Manager

Martin Morgans - Datacentre Manager

Supporting Services in Schools 2012 - 2015

ICT Strategy 2009-2012

To ensure that the ICT Strategy can respond to the needs of the learning community

To enable access to ICT across the learning community

To provide an effective support arrangement for Schools MIS

To provide a centralised virtual learning environment

To provide a centralised approach to email, intranet, IP telephony and other corporate services

To enable an agreed approach to the secure and safe use of ICT

To provide a central procurement service including advice

To provide a technical support service

To review and implement a revised network model within schools


Schedule A – MIS SupportSchedule A1 – PX SupportSchedule A2 – Moodle SupportSchedule B – Advice & ProcurementSchedule C – IT EngineerSchedule D – Internet & Network SupportSchedule E – BackupSchedule F – VOIP SupportSchedule G – Desktop Cloud Service


Schedule A – MIS Support for All Schools

SIMS Support and Upgrades FMS PLASC Returns Assessments Other Applications - Teachers2Parents, Group Call

Costs Primary (53) £1,300Secondary (9) £4,200


Schedule A1 – Proposed MIS Support for Partnership Exchange

Timetable supportMonitor movement of childrenAssessment SupportPX Software Support and Upgrades

Costs Secondary and Special Schools (12) £1,000Bridgend College £1,000Total Income £13,000


Schedule A2 – Proposed Support for Moodle

User administrationMoodle updatesMoodle site developmentStorage requirements

CostsPrimary (53) £250Secondary (9) £500Total Income £17,750


Schedule B – Advice & Procurement

Provide technical vetting of intended purchases and advise on whether hardware specifications are appropriate for intended useProcess orders for ICT hardware and associated equipment and arrange delivery to schoolAdvice will also be provided on request for any other aspect of ICT related to school use. Costs

Schools (44) £250.00Schools should note that if this option is not selected, then time spent on a procurement call by any ICT Department staff excluding your engineer will be charged at the current business rate.


Schedule C – ICT Technical Support Engineer

An ICT technical support engineer will be employed by the ICT Department and allocated to the school at the selected frequency All employer’s responsibilities and associated costs will be dealt with by the ICT Department. We will monitor their work and seek to ensure a uniformity of ICT standard throughout schools. We will take responsibility for the professional development of the engineers and provide training where a need is identified.

Option A (1/2 day fortnight) - £1,800Option B (1/2 day week) - £3,600Option C (1 day week) - £7,200

Supporting Our School Services 2012 - 2015

Schedule C – ICT Technical Support Engineer

Costs Income

Schools Support Manager - 100% £ 48,070.15

Technical Support Engineer 1 £ 24,915.86






Mileage £ 3,500.00

£ 201,066.39

Option A £ 1,800.00 18 £ 32,400.00

Option B £ 3,600.00 22 £ 79,200.00

Option C £ 7,200.00 12 £ 86,400.00

Heronsbridge £ 7,200.00 1 £ 7,200.00

Maes Yr Haul £ 3,600.00 1 £ 3,600.00

Tondu £ 1,800.00 1 £ 1,800.00

£210,600


Schedule D – Internet & Network Support

All Schools – For schools that access the internet via the broadband network, we will provide internet filtering to ensure that unsafe and undesirable sites are blocked.

Primary Schools Only - Total Network Support provides maintenance of the network hardware within the school. This includes the fixed network cabling throughout the school, the routers and communications switches, wireless access points, junctions and repeaters.

Costs

Primary (53) £600

Secondary (9) £500


Schedule E - Backup

The ICT Department will maintain a backup of all data held on the school MIS. In the case of secondary schools this will be the administration server, for primary schools this will normally be the main administration PC.The ICT Department will maintain a backup of all centralised data where schools have taken the Desktop Cloud option

CostsPrimary (48) £540Secondary (7) £1,250


Schedule F – VOIP Support

To Support the VOIP telephone system installed by the ICT Department

Support of VoIP phones, upkeep of Call Manager and any reconfiguration

Hardware maintenance will no longer be covered

Number of Phones Number of Schools Cost

1 - 19 47 £ 200.00

20 > 7 £ 350.00


Schedule G – Desktop Cloud SupportThis ‘flattened’ network infrastructure will provide schools with the centralisation of the Schools SIMS Databases – delivering electronic registration to the classroom. It will also provide a centralised approach to communication and data management and will ensure compliance with the Government Security Guidelines GCSx/GSI Code of Connection (CoCo) and Data Protection.

Access to Microsoft Office 2010

Extend the life of existing school pc

Device Agnostic

Access from Anywhere

Per AnnumLicense and Two Factor Dongle 80Year 1 95Year 2 95Year 3 95Total 365 121.67


114,675.75 -138,75019,320.15 -11,000

201,066.39 -210,60034,925.47 -36,30034,670.00 -34,67011,850.00 -11,85010,000.00 0

Management Overhead 6,365.00 0432,873 -443,170

Budget Projected IncomeSchedule A MIS Support inc PX and Moodle

Schedule F VoIP SupportTraining Budget

Total

Schedule B Advice & ProcurementSchedule C School Based Dedicated Support EngineerSchedule D Total Network SupportSchedule E Backup Service

supporting services in schools 2012 -2015 ict service level agreement howard lazarus - ict support...

Documents

schools sims support

ict hardware

ict strategy

aspect of ict

schools misto

ict department staff

school services

safe use of ict