Support ServicesSupport ServicesDepartment- Department-

Leadership TeamsLeadership Teams

Involving Everyone in the Involving Everyone in the Plan on a Page! Plan on a Page!

Two ObjectivesTwo Objectives1.) Make the department 1.) Make the department

work betterwork better

andand

2.) Make the department a 2.) Make the department a better place to workbetter place to work

Agenda Agenda Sharing SMART goals Sharing SMART goals

by department by department (Learning For All)(Learning For All)

An introduction to An introduction to Data Displays (Data Data Displays (Data Driven Decisions)Driven Decisions)

An overview of LEAN An overview of LEAN processes processes (Continuous (Continuous Improvement)Improvement)

Going deeper with Going deeper with survey data (Customer survey data (Customer Satisfaction)Satisfaction)

Why are you here Why are you here today (as a Department today (as a Department

Leadership Team)Leadership Team)

Together, what do you hope to Together, what do you hope to accomplish?accomplish?

What did we say last time?

LeadershipLeadership Leaders are people Leaders are people

who do the right thingswho do the right things Leadership is about Leadership is about

coping with changecoping with change Leaders are concerned Leaders are concerned

what things mean to what things mean to peoplepeople

Leaders are architectsLeaders are architects Leadership focuses on Leadership focuses on

the creation of a the creation of a common visioncommon vision

ManagementManagement Managers are people Managers are people

who do things rightwho do things right Management is about Management is about

coping with complexitycoping with complexity Managers are Managers are

concerned about how concerned about how things get donethings get done

Managers are buildersManagers are builders Management is the Management is the

design of work… it’s design of work… it’s about controllingabout controlling

Create Your Workgroup MapCreate Your Workgroup Map

(YourDepartment)

(Workgroup) (Workgroup) (Workgroup)

Think of job-alike

categories

Groups will create

SMART goals

Reviewing Reviewing SMART GoalsSMART Goals

Reporting progress toward Reporting progress toward SMART goalsSMART goals

Key questions:Key questions:o 1.) How did you get employee 1.) How did you get employee

input into the SMART goals? input into the SMART goals? o 2.) What worked well? 2.) What worked well? o 3.) What did the group struggle 3.) What did the group struggle

with? with? o 4.) What does the SMART goal 4.) What does the SMART goal

draft look like?draft look like?

Going Deeper with Going Deeper with Survey DataSurvey Data

Survey Data for DLT’sSurvey Data for DLT’s 1.) Harris School Poll (school-based)1.) Harris School Poll (school-based)

All teachers & administratorsAll teachers & administrators Parents & studentsParents & students Norm referenced and standardizedNorm referenced and standardized Comparable data Comparable data

2.) Support Services Staff Survey2.) Support Services Staff Survey Staff onlyStaff only Support service employeesSupport service employees Some questions from Harris School PollSome questions from Harris School Poll No comparative dataNo comparative data

Leadership and Feedback…Leadership and Feedback…

Leaders ask tough questions…Leaders ask tough questions… Leaders need thick skin…Leaders need thick skin… Continuous improvement is a Continuous improvement is a

process…process… Stakeholder input will help us get Stakeholder input will help us get

better…better… Survey data is based on perception…Survey data is based on perception… Using data in an integrated way…Using data in an integrated way…

www.harrisinteractive.com

©2005, Harris Interactive Inc. All rights reserved.

Cedar Rapids Community School District

Harris School Poll Interpretation

% with IMPACT

EQUIPMENT AND FACILITIES ISSUES Problem Penalty INDEX

Are school bathrooms clean? 56% 0.6 17%

Do you like the food served in the lunch room? 47% 0.5 13%

Are school buildings and grounds clean and in good condition? 24% 1.0 13%

Other than temperature, are classrooms comfortable? 24% 0.9 12%

Do athletic facilities and gym equipment meet your needs? 22% 1.0 12%

Is the temperature in your classrooms usually comfortable? 45% 0.3 8%

Is there enough seating in the lunch room? 40% 0.3 6%

Is there enough safe and accessible student parking? 44% 0.2 5%

Are there enough textbooks for students? 23% 0.4 5%

Does the school library have enough books and resources to meet your needs? 20% 0.4 4%

Does the school library have adequate seating and space for you to work? 11% 0.6 3%

Is your hallway locker in a good location? 30% 0.2 2%

4% 2%

49%

24% 21%

A B C D F

This graph shows the distribution of satisfaction scores secondary students provided for the overall equipment and facilities rating question.

Penalty represents the effect of the problem on satisfaction for those people who experienced the issue. In other words, it is the rise in satisfaction that would occur if the incidence of the problem is reduced to zero.

Impact Index is a combination of the penalty and the % reporting the problem. It represents the percent of potential improvement that can be realized if the occurrence of the problem is reduced to zero.

Secondary Students SatisfactionRating Distribution

Improvement Possible

This graph shows the current secondary student mean rating for equipment and facilities, along with the maximum possible score.

6.8

8.7

0

2

4

6

8

10

Satis

fact

ion

Leve

l

Current ScoreMax. Possible Score

Cedar Rapids Community School District

Support Staff Survey Results

Survey Participants

552 ParticipantsESC, Support Staff and non-school

based employeesApril 20, 2007Online and Paper formatHarris-like questions (only those

that would apply to the support staff)

Cedar Rapids Community School District

Results - Overall Findings

2006-07 CRCSD All Non Harris Staff Survey

36.7%

73.5%

86.5%

56.4%

67.2%

30% 40% 50% 60% 70% 80% 90% 100%

1 Is your w orkload too high?

3 Are the buildings and grounds clean and in goodcondition?

5 Is there enough safe and accessible parking?

Percent of Yes Reponses

2006-07 CRCSD All Non Harris Staff Survey

83.4%

95.3%

60.6%

93.8%

30% 40% 50% 60% 70% 80% 90% 100%

11 Are you challenged to continually improve?

12 Do you enjoy your w ork?

13 Are you more enthusiastic about your w ork thanw hen you f irst started?

14 Are you an important part of your department?

Percent of Yes Reponses

CRCSD 2006-07 Staff Survey - By Department

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Food and Nutrition

Business Services

Buildings and Grounds

Custodial and Grounds

Transportation

Human Resources

Office of Learning and Leadership

Special Education

Other

All Non Harris

7. Do your supervisors feel your job is valuable?

Yes

Overall FindingsStrengths

90%- Recommend employment here

91%- Supervisor feels your work is valuable

95%- Enjoy your work 94%- I am an important

part of the department 89%- Treated with

respect/Proud of District 87%- Know department

mission and goals

Opportunities 42%- Not enough

recognition 40%- Not as

enthusiastic about work as when first started

22%- Don’t believe they are encouraged to share ideas in the dept.

39%- Don’t believe salary is adequate

27%- Don’t believe job is secure

Results Online

http://quality.cr.k12.ia.us/surveys/survey.html

Team TimeTeam TimeReview both sets of survey Review both sets of survey

datadataHarris and Support Staff Harris and Support Staff

Survey resultsSurvey results Identify common themesIdentify common themesLook for high priority itemsLook for high priority items

An Overview of LEANAn Overview of LEAN

The Data DisplayThe Data DisplayWhat could it include?What could it include?District Strategic PlanDistrict Strategic PlanDepartment Plan on a PageDepartment Plan on a PageSMART GoalsSMART GoalsCharts & graphs Charts & graphs

performance projections for goals performance projections for goals with current and past performancewith current and past performance

Customer FeedbackCustomer Feedback

The graphic representation of continuous improvement.

Data Display ExampleData Display ExampleSMART Goals Data Displays

10 day Average By Question

2.77

3.09

3.02

2.90

1.00 1.50 2.00 2.50 3.00 3.50 4.00

1

2

3

4

Qu

es

tio

n

Strongly Disagree (1) <--------> Strongly Agree (4)

10 day Average By Question

2.77

3.09

3.02

2.90

1.00 1.50 2.00 2.50 3.00 3.50 4.00

1

2

3

4

Qu

es

tio

n

Strongly Disagree (1) <--------> Strongly Agree (4)

SMART Goal #1

SMART Goal #2

SMART Goal #3

Estimation Check Sheet SkillsWeeks 1- 6

67 64 44 11 6 192

35%

68%

91%

97%100%

0

20

40

60

80

100

120

140

160

180

Application Division Multiplication Subtraction Addition Total N

Item

Nu

mb

e o

f E

rro

rs

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Per

cen

tag

e

This bar represents the total (N

) of your pareto.

Next Steps…Next Steps… Finalize your SMART goal for each Finalize your SMART goal for each

workgroupworkgroup Begin planning your data displayBegin planning your data display Be thinking about improvement Be thinking about improvement

areas (for a possible LEAN project)areas (for a possible LEAN project) Next Session: January 25thNext Session: January 25th