supplier quality webinar

8/10/2019 Supplier Quality Webinar

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Supply Chain Excellence

Webinar LeaderJeffrey Richards

Director, Global Production Control and Supplier Quality

[email protected]
mailto:[email protected]:[email protected]


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Background

QUALITY.

the Merriam Webster dictionary defines it as

a high level of value or excellence.

Although always focused on quality, the automotive industry is currently

mounting a renewed, intensive effort to identify and address areas of

concern in purchased products/components

especially those which are at elevated risk for exhibiting quality failures.


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In 2014, to date, Delphi has received 113 formalOEM customer complaints for problems which

have been caused by supplier non-conformances

This means that 113 times so farthis year, one of Delphis

major automotive customers hadtheir operations interrupted bya problem caused by a Delphi

supplier!

And all of Delphis divisions wereimpacted by one or more of these 113

formal OEM complaints!


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Delphi Customer Satisfaction Message

Suppliers must have a.

Zero Defect Mentality and Culture in all manufacturing sites

In order to implement.

A policy of dont receive, dont build, dont ship non-conforming

product

And thereby achieve.

True built-in quality

Previous

process/

Supplier

Dontreceive

Defects

Dontmake

Defects

Dontship

Defects

Each step of process Nextprocess/

Customer


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Zero

Defects

78%

1-24 NC

14%

25-49

NC

2%

50+ NC

6%

2013

Zero

Defects

76%

1-24 NC

14%

25-49 NC

3%

50+ NC

7%

2012

Zero

Defects

75%

1-24 NC

15%

25-49 NC

3%

50+ NC

7%

2011

Zero Defects areAchievable!Supplier Zero Defect Journey since 2011

Zero

Defects

82%

1-24 NC

13%

25-49 NC

2%

50+ NC

3%

2014 (thru June)


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Delphi Divisional Message

Ralf Weber

Manager, Supplier Quality & DevelopmentDelphi Packard

[email protected]


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Delphi Divisional Supplier Quality Message

Delphi plants have received defective purchased productand, although most of the issues have been discovered and

contained by Delphi, some have made it to Delphis OEM

customers and some have even made it to the final

consumer as warranty issues.

o As a result, auto manufacturers are stepping up their scrutiny of

issues that impact vehicles.and this is not a short-term

phenomenon.it is the expected way of doing business!


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Delphi Divisional Supplier Quality Message (contd)

2. Zero -defec t m entali ty

Dont receive, dont build, dont ship defects

Ensure control of non-conforming product at the source


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Delphi Divisional Supplier Quality Message (contd)

3. Understand and com ply wi th Delphi CustomerSpecif ic Requ irements

www.delphi.com/suppliers
http://www.delphi.com/suppliershttp://www.delphi.com/suppliers


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As you can see, there is a common, recurring theme

throughout the organization,

so.


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What is your overall role in this initiative?

Delphi is requesting that our suppliers get engaged immediately in order

to fulfill the following overall high-level expectations:

1. Focus on being proactive.

2. Reduce lead time when responding to actual non-conformances.

3. Drive this same mindset with yoursupply base.

NOW..

lets talk about the details of how to do these three things.


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The good news isno new tools or processes are required!

All that is required is conscientious application of good,

standard quality tools and processes with which you

are already familiar!


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Delphis Approach - Proactive Risk Based Audits

No longer waiting for problems

Risk drives action

Performing focused supplier audits based on risk

Complexity

Volume

History

Applica-tion

Supply Base


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Delphis Approach - Proactive Risk Based Audits (contd)

Based upon the type, magnitude, and combination of risk factors,

Delphi applies one or more of the following tools as a proactivemeasure against potential quality issues:

Layout Inspection and Functional Testing

Problem Case corrective action verification Run at Rate verification

Manufacturing Capability Assessment


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What are some risk-based tools / processes you should be using?

Failure Mode Analyses (DFMEA / PFMEA)

Focus on reducing highest RPNs

First Time Quality (FTQ)

Layered Process Audits (LPA)

Standardized Work

Line Side Reviews

OK Not OK


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The details behind your role.1. Focus on being proactive:

a. Identify areas of greatest risk for quality problems.i. Immediately review DFMEA/PFMEA documentation

and focus on reducing highest RPNs

b. Protect your customers.

i. Immediately implement proactive containment for high risk areas.

ii. Proactively notify Delphi whenever you believe a potential quality problem may have been

manufactured and shipped to Delphi.a) If Delphi receives notification of the quality problem beforeit reaches our plant, the PPM portion of your

scorecard will NOT be impacted.

c. Propose corrective actions.

i. Identify potential product/process changes which would reduce the risk and submit those

potential changes to Delphi for approval through the Supplier Suggestion/Change

Request (SS/CR) application in the Supplier Portal.

d. Implementsystemic tools to maintain ongoing compliance and facilitate

continuous improvement.

i. Risk Assessments to identify critical product/process characteristics

ii. First Time Quality

iii. Layered Process Audits

iv. Standardized Workv. Line Side Reviews


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The details behind your role.

2. Red uc e lead time when responding to actual non-conformances.

a. Immediatelyprotectyour customers by implementing containment.

b. Define the potential scope of any defect/issue within 7 days.


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The details behind your role.3. Dr ive this same mindset with your supply base.

a. Proactive risk-based audits

b. Quality review meetings and audits

c. Line Side Reviews

Delphi material is available for your use!!


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Delphis Next Steps

Follow up with many of you after this webinar.

What actions have you completed?

Integration of this message during sourcing.

As part of the quoting process, you may be asked what you are doing

in response to this initiative.

Increased level 5 PPAPs in high-risk situations.

Increased on-site annual audits in high-risk situations.


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For your information..

On August 4, 2014, we will activate a short online

questionnaire regarding your feedback about this webinar.We will provide you with a link to the questionnaire prior to

that date.

We would certainly appreciate you taking a few moments to provide us with

your feedback!

If you would like a copy of todays presentation material to use

internally and to share with your colleagues, please send an

e-mail to Mario Lee ([email protected]) to request this

information.


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Thank you for your ongoing commitmentto continuous quality improvement!


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Questions?

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