SUPERVISORY TOOLKIT

Team Management & Leadership04/10/2023

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Are You Smarter than A 5th Grader?

Information 10 sets of instructions Complete the exercise as a group Team that finishes first … Team that finishes last …

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FIVE THINGS THAT ARE WATCHED FIVE THINGS THAT HAVE TO BE PLUGGED IN

FIVE TYPES OF MUSIC FIVE THINGS YOU USE IN THE KITCHEN

FIVE THINGS MADE OF WOOD FIVE MAKES OF CARS

FIVE MEANS OF COMMUNICATION FIVE EXCUSES TO MAKE WHEN WIFE ASKS FOR SHOPPING

FIVE TOURIST ATTRACTIONS IN YOUR CITY FIVE REASON YOU LIKE YOUR JOB

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Important Stuff Setting Standards

What setting you want today? Formal or Informal?

What learning environment would you prefer? Lecture-based or interactive?

Would you like others to talk on the phone during the program?

Would you like to receive rewards for good performance?

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Important Stuff

Setting Standards Not a training program This is an EXPERIENCE

– Learning Experience for ALL of us

Be ready to give and receive constructive criticism

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My Intro6

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My Intro7

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My Intro8

Learning Contract

A contract between YOU and YOURSELF

Write ONLY what you want to remember later

Not more than 10 points

“The Only Barrier to Learning the Truth is to Assume You Already Know It” Confucius

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Develop Strong Connection Among Your Team Members

Team Bonding10

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Team Culture11

Values:What 2,3 or 4 principles that your team values the most

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Team Culture12

Norms:What standard performance rules does your team have?

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Team Culture13

Rituals:Celebrate BirthdaysHave Friday ‘Best Joke Day’Have lunch together on FridaysCelebrate ‘Best Safety Practice of the Week’

Dr. Robinson’s Dilemma !!

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A Must-Have for the Team Leader15

Empathy:The ability to put yourself in others’ situations and think from their point of view

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Develop Strong Connection Among Your Team Members

Getting Your Teams to PERFORM16

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P.E.R.F.O.R.M.17

Purpose Clarity Result oriented Individual’s roles are

clearly understood

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P.E.R.F.O.R.M.18

Empowerment Members are allowed

to make decisions for their roles

SOPs authorize members to make decisions and hold them accountable

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P.E.R.F.O.R.M.19

Relationships No favoritism by the

leader Open and supportive Disagreements are

respected – not taken personally

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P.E.R.F.O.R.M.20

Flexibility Leader is willing to

listen to ‘different’ ideas

Members adapt to the different changes

Multiple solutions are explored when faced with problems

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P.E.R.F.O.R.M.21

Output Performance standards

are set high Output is expected of

high quality High quality output by

one person is set as a benchmark

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P.E.R.F.O.R.M.22

Recognition Save the spotlight for

your team Individual’s efforts are

recognized among all members

Praise in public – reprimand in private

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P.E.R.F.O.R.M.23

Morale Individual’s feel good

about the team Members understand

the contribution the team is making to the organizational effort and their careers

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Ex: Creating a Marketing Plan24

Situation You are in the marketing

department of the company that wants to launch a new product. The company CEO has asked for your help in designing the initial product marketing communication.

Objective Keeping the target market in

mind, design the product and highlight ONLY its benefits to the customers. Tell them why they should buy your product.

Se l l I ce (o r

i ce -made

produc ts )

to the

Esk imos

L iv ing in

the Nor th

Po le

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Developing Strategies to Deal with Challenging Team Situations

Team Challenges25

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Challenging Team Situations26

Decision making Delayed or slow Disagreements

Domination By a member or a group

Group Think Conformity No disagreements

Responsibility When responsibility is shared,

no one takes it

Lets Learn From Geese

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Challenging Individual Situations

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How do deal with the following people? One who talks too

much One who stays silent One who distracts a lot One who argues a lot One who isn’t much

interested

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Team Thinking – the bridge crossing4 people called persons A,B,C & D need to cross a bridge. It’s night time. Each person takes a different amount of time to cross the bridge.

Person A: 1 Minute

Person B: 2 Minutes

Person C: 5 Minutes

Person D: 10 Minutes

If they cross in a pair, the time taken to cross is calculated as the time taken by the slowest person in the pair (i.e. for B&C to cross together takes 5 minutes)

The bridge is weak so they can only cross at a maximum of 2 people at a time.

As it is night time they need a torch to cross the bridge and only have one between them.

What is the shortest time it will take to get everyone across the bridge?

30Using the AIDA approach to get your team to take ACTION

Motivate to ACTION

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Attention

04/10/2023Hassan Bin Rizwan

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Delivery Self Talk Distraction Interest Level Need to be Involved

Interest

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Ask Relate Partner WIIFT

Desire

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The Elevator Pitch Activate the Imagination Connect with Emotions Show the Savings

Action

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Focus on One The Urgency of NOW Additional Incentive Prevent Negative Consequences

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Situation : Cost Cutting Measures35

Business is hard to come by. Costs are going up. The company wants you to persuade your teams to cut costs. Decide on 5 cost-cutting measures for your team and then communicate them to your teams using AIDA

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Best Way to Give Expertise, Empowerment and Growth

Delegation36

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Delegation37

Are you a delegator?

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Why People Don’t Delegate38

Which reason is for you?

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Different Levels of Delegation39

Which level of delegation do you think you are at?

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OWN YOUR

FEELINGS

VENT IT

OUTLEADERSHIP PICKLES

04/10/2023Hassan Bin Rizwan41