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    SUN RISE

    QUALITY CIRCLETR UNIT

    HEELS INDIA LIMITED

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    Leader

    Member

    Facilitator

    Member

    MemberNagendran. R Kannan.V

    Member

    Poosadurai.T

    TEAM MEMBERS

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    Theme:

    TO ELIMINATE CUSTOMERCOMPLAINT DUE TO LOW TORQUE

    PROJECT START DATE :05.05.2013

    PROJECT END DATE :25.08.2013

    PROJECT MEETINGS :Mo!"#

    NO O$ MEETINGS %ELD :12

    ATTENDANCE :85 &

    ABOUT OUR SUN RAISE QC

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    Step-1 Identifcation O Problem

    TypeAMinimum involvement of other Department in Solving Them /Can be solved by the QCC Member itself

    Type B - nvolvement of other Department is a ne!essity

    Type C "roblems !an be solved #ith Management assistan!e

    Sl. No. Problem Descriptrion

    A B C

    1 Wrong Assembly position P

    2 Bolt twist P

    3 Bolt nut Lossened Condition P

    4 Wrong rim/ Disc assembly P P

    Low !or"ue P

    # Double wa$ser Assembly P

    % Blow &ole / 'orosity P

    ( Bolt &ole damage P

    ) *+cess ,un -ut P P

    1. Lug inset problem P

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    Ranking

    1 - Low 2 - Moderate 3 - High

    Total Marks Formula = Multiplication (!"!#!$!%!M&

    S .No LineMachine /Operation

    Identified problem / issues

    Ranking Related to

    Total marksP ! " S M

    1 Assembly Manual Wrong Assembly (Position) 3 1 1 1 1 1 3

    2 Assembly Manual Bolt twist 1 2 1 1 1 1 #

    3 Assembly ManualBolt nut LossenedCondition

    1 2 2 1 1 1 $

    4 Assembly ManualWrong rim Disc !ssembly

    3 2 1 1 1 1 %

    5 Assembly Manual Low tor"e 3 2 3 2 3 1 108

    6 Assembly Manual Double w!#ser Assembly 2 3 2 2 1 1 #$

    7 Lug Weld Primo Blow $ole Porosity 3 1 2 2 1 1

    8 Oters Oters Bolt $ole d!m!ge 1 3 2 1 1 1 %

    ! Assembly Manual %&cess 'un ut 2 3 2 1 1 1

    10 Painting Manual Lug nset *!ri!tion 1 3 2 1 1 1 %

    ro'lem categor)*ssem'l related

    Step-2 Selection O Problem

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    Problem Definition:

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    P,- D%N% +$% P'BL%/

    RIM

    MFGINTERNAL

    STORAGE

    LUG

    WELDED

    RIM AND

    DISC

    ASSEMBLY

    DISC

    MFG

    LUG

    WELDING

    INTERNAL

    STORAGE

    LOADING TO

    DESPATCDESPATC

    Problem !oi"t

    CED

    PAINTING

    PAC#ING

    AS S P'C%SS

    PC FINIS

    PAINTING

    CED

    PAINTING

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    STEP-4 ANALYSIS THE PROBLEM

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    IMPORTANCE / EFFECT OF TE PROBLEM

    This is a irritating potential customercomplaint at Tractor export assembly

    This may also affect other product soWheels India brand name will lost

    Wheels may have to be scrapped andreplaced

    IMPORTANCE OF TE PROBLEM

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    B$ %&i"' (W ) *

    Prod%ctio" lo&&+ Re,or-

    co&t i"crea&e.

    Problem Definition using W ! "

    Lo, Tor/%eWAT i& t0e Problem1

    Tractor E2!ort a&&embl$WERE doe& t0i&!roblem occ%r1

    Rim ) Di&c A&&embl$WEN doe& it occ%r1

    WO "otice t0i&

    !roblem1

    I"&!ector

    OW m%c0 i& t0e

    &e3erit$1

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    B$A% ST&$M%'

    TOTAL NO.OF POINTS4*5

    -5 Identiying the CausesS.No List o0 c!uses

    1 Low !ir pressure

    2 Nut 'unner inconsit!ncy

    - 3ns4illed oper!tor

    5 Bolt 6 Nut t#re!ds worn out

    7 $ig#t D

    8 Wrong lug welding inset9 Wrong 'im : Disc !ssembly position

    ; Wrong position o0 bolt : nut

    < Wrong lug si=e

    1> Wrong bolt : nut !ssembly

    11 Wrong rim code m!r4ing

    12 Wrong disc code m!r4ing

    1- ncorrect Assembly ?&ture

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    /!n

    /!teri!lsMethods

    Machine

    CA(S) * )++)CT DA'$AM /+S, B&%) DA'$AM /S,A.A DA'$AM

    N PSSBL%CA3S%S @

    1-

    Various form

    depthWrong location ofmarking

    Wrong lug welding

    Wrong rim code marking

    Wrong disc code marking Wrong disc supply

    Wrong Lug welded rim supply

    Wrong lug

    Wrong Lug welded

    Rim & isc

    assem!ly position

    Wrong position

    of nut & !olt

    Wrong !olt & nutassem!ly

    Wrong lug

    welding inset

    "ntrained person

    #ncorrect $ssem!ly fi%ture

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    Method +or Considering Causes for alidation

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    /!n

    /!teri!lsMethods

    Machine

    CA(S) * )++)CT DA'$AM

    Wro"'A&&embl

    NO OF

    IMPORTANT

    CAUSES 46

    Wrong Lug welded Rim &

    isc assem!ly position

    Wrong Lugwelded rimsupply

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    STEP 7 w$y w$y analysis

    W0$1

    W0$1

    W0$1

    Co%"ter mea&%re

    Wrong assem!ly

    Wheels offset changed

    isc position changed

    Wrong isc

    A" arra"'eme"t to 7i"d o%t t0e o77&et o7

    7la"'e d%e to Wro"' a&&embl$ to be

    !ro3ided

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    P'BL%//P'%,

    /%N+

    B%'% A+%'

    There was no proision tofind out the wrongassem!ly

    $ flag like arrangementproided to find thewrong assem!ly

    Step-8 Developing Solution

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    ep-9 Foreseeing Probable Resistan

    NoR

    esista

    nce

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    Step-10 Trial Implementation

    Sl. NoTrial Date

    Process /machine /

    Detail of thetrial

    No. of QtyTrial taken

    Qty Accepted QtyRejected

    Final result

    125.07.2012 to

    27.07.2012

    ExportAssembly Wheels have

    been assembledto

    1500 1500 0

    P!A "!E#mplemented is

    $or%in& in &ood'ondition.

    TRIAL ACCEPTEDTRIAL ACCEPTED

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    Standardi0ation1. 2 3 ,

    (. ) W*AT W*" W* W*E+E W*E) *W

    1 Wron& Assembly

    +im dis'assemblyo,,set d-e to

    $ron& partassembly

    /A Export Assembly A-& 2012

    A P!A "!E $ithsensin&arran&ements have

    been p-t in pla'e toidenti,y the $ron&assembled $heels.

    11 Regular Implementation

    T0i& PO#A YO#E i& added i" t0e e2i&ti"' PO#A YO#E Ma&ter li&t a"d bei"'

    Mo"itored i" o" dail$ ba&i&.

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    $ori=ont!l

    Deploymentame type o0 system $as been planned toDomestic !ractor Assembly

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    p-12 Follow p !"onitoring # Revi

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    'D Customer complaints $ae been eliminated in *+portassembly

    ,ewor due to wrong assembly $as been eliminated5

    ,ewor operators 0atigue $as been eliminated5

    -n time deliery

    a0ety issues during o6ine rewor $as been eliminated

    Bene7ts

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    COST BENEFITS

    E2ter"al Sa3i"'&8C%&tomer com!lai"t9

    Replacing cost per wheel "'()*+++

    Total cost #NR ,-,+-+++

    I"ter"al &a3i"'&

    Laa!our cost per wheel Rs.,

    /onsuma!le cost per person Rs.0

    1anpower for rework 2

    Total wheels per year *++

    Total cost +3++

    Total cost saing45ear #NR ,-0+-3++

    Total cost for complete the pro#ect

    !l "o#t for "om$lete t%i# $ro&e"t'R#()*)+

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    THANKS TO ALL