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Online Content Management Matt Turley – Lead Software Instructor

Course Objectives

• Define online content terminology

• Integrate web-based training (WBT) into

SuccessFactors Learning

• Add and edit content objects

• Create online and blended items

• Describe online training standards, including AICC and

SCORM

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Introductions

• Name

• Organization

• Role

• Experience with SuccessFactors Learning

• Experience with other LMS

• COTS applications used in content development

• Goal for course

Training Environment

• Training URL:

http://tms64.kso-train.plateau.com/learning/admin/login.jsp

• Make sure all pop-up blockers are disabled

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Lesson 1: Online Learning Overview

Lesson Objectives

• Describe online learning

• Define online content management terminology

• Explain the SCORM and AICC industry standards and

their differences

• List the steps of configuring SuccessFactors Learning

with online content

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Online Learning

• Refers to the electronic access of asynchronous

training, such as a slide show presentation, an audio or

video presentation, a web-based exam, or a document

(e.g., a Standard Operating Procedure manual).

AICC

•Aviation Industry CBT Consortium

•Uses HTTP (HCAP) to communicate back and forth

between Plateau & Content Server

•We are provided with a link to where the content resides

on the content server.

•Requires 4 text files:

– .crs = Course

– .cst = Course Structure

– .des = Description

– .au = Assignable Unit

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SCORM

•Shareable Content Object Reference Model

•Created by DOD

•Version 1.2 utilized AICC API calls

•Communicates via standard API that introduces cross-

domain constraints

• Cross-domain Applet

• Reverse Proxy

•We support SCORM 1.2 and 2004 (2nd & 4th Edition)

•Uses Single Manifest XML file

AICC Wrapper

•Allows you to create a content object in the system to

“wrap” a document and require users to read and accept or

reject.

•Provided as a courtesy to our customers

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Content Objects

•Users can launch content objects from an online or a

blended item.

•Specifies the location and the launch method within LMS.

Managing Online Content

• Content objects are the building blocks of an online

item. A content object is a pointer to a single, launchable

file.

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Communication Standards

• AICC

• SCORM: SCORM 1.2, SCORM 2004, SCORM 2004 4th

edition

SuccessFactors

Learning SCORM AICC

Content Object Sharable Content

Object (SCO)

Assignable Unit

(AU)

Online Content Process

Build Content

•Build online content packages in tool of choice. Publish in preferred standard (AICC, SCORM)

•Test the content in the appropriate test suite

•Place on server

Build Content Object

•Add new content objects and packages if desired

•Wrap any companion documents with the AICC wrapper

•Build any associated exam

Add to Curriculum

•Place one or more items into a curriculum

•Configure and test required by dates

Build Item

•Create the item record and add the appropriate content objects, exams, etc

•Test the completion/tracking of the content

•Build out all other item details including catalog and subject area assignment

Assign

•Build an assignment profile that matches the user population and assign the curriculum to the target audience

•Propagate the assignment profile

Monitor

•Run learning needs, online item status, and learning history reports to monitor progress

•The curriculum item details report is key to monitoring compliance with the curriculum assignment/completions

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Lesson Check

1. Describe online learning.

2. A SCO in SCORM and an AU in AICC refer to _____________ in

SuccessFactors Learning.

3. List the steps of online content creation.

4. Describe the differences between SCORM and AICC.

5. How does online content communicate to SuccessFactors Learning?

Lesson 2: Content Objects

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Lesson Objectives

• Describe a content object and package

• Add a content object

• Specify the content object location and communication

• Identify different launch types of online courseware

• Configure content objects to use AICC and SCORM compliant

content

• Create an online item

Content Object Main Concepts

• A content object is a record that includes launch method

and location.

• Administrators assign content objects with one or more

items.

• A content object specifies the location of the online

content (file or URL address). The actual content does

not reside within SuccessFactors Learning; content is

typically stored on a content server.

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Common Launch Methods

• AICC

• Browser

• SCORM 1.2, SCORM 2004 – 2nd & 4th Edition

Lab 1: Create Content Objects

•Create 3 new Content Objects: CNN, MSN, and Google

News

– Link the three objects to their respective websites.

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Lesson Check

1. The content object is identified as AICC when:

A. The content communicates to SuccessFactors Learning using

AICC standards.

B. Users are restricted from the content.

C. There is a time limit for accessing the item.

D. None of the above.

2. List the content object launch methods.

3. True or false: An admin assigns content objects directly to a user’s

Learning Plan.

4. True or false: Online content is stored in a content object.

Lesson 3: Items with Online Content

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Lesson Objectives

• Define the four types of item classification

• Identify available settings for online items

• Create an item with online content

• Add and modify objects to the online content structure

Item Classifications

• Instructor-led

• Online

• Blended

• Other

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Item with Online Content

Online Settings

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Lab 2: Create an Online Item

• Create a new Item in the system called Current Events

• Attach all content objects from Lab 1 to the new item

• Content must be completed in the following order: Google,

MSN, CNN

• Update the catalog and subject area (KSO-GEN, GEN HR)

• Launch the content as a user. Complete each module and

ensure that the item moves to your learning history.

• Show your instructor the Certificate of Completion

Modify an Existing Item

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Lesson Check

1. What are the item classifications?

2. Which of the following may not be added to the structure of an online

item (in the Online Content tab in the Related area):

A. Folder Object

B. Subject Area

C. Content Object

D. Content Package

E. Exam Object

3. List the two item classifications that include content objects.

Lesson 4: Create a Blended Item

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Lesson Objectives

• Describe blended learning

• Define the three distinct restriction options for blended

items

• Identify available settings for blended items

• Create a blended learning item

• Modify the blended learning item

Restriction Options for Blended Items

• Least restrictive

• Somewhat restrictive

• Most restrictive

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Lab 3: Configuring a Blended Learning Item

• Current Events is now being offered as a blended item

• Create a new item titled Current Events Blended

• Add one segment that is 4 hours in length

• Add the three content objects created earlier

• Configure the content to only be accessible during the 4 hour

segment

Lesson Check

1. Blended learning refers to:

A. Same time training for managers and

subordinates.

B. A mixture of instructor-led and self-paced

online learning.

C. Items that are classified as Other.

D. None of the above.

2. What are the characteristics of an item that is both

schedulable and contains online content? In your

answer, identify what fields and checkboxes need to

be considered.

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Lesson 5: Using the Import Assistants

Lesson Objectives

• Identify the files needed to import AICC and SCORM

content

• Import AICC files into SuccessFactors Learning

• Import SCORM files into SuccessFactors Learning

• Edit a content package

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Lab 4: Using the AICC Import Tool

• Locate and extract the AICC-DEMO.zip file

• Use the AICC import tool to set up the content

• Create the item at the same time

Lab 5: Using the SCORM Import Tool

• Locate and extract the SCORM-2004-DEMO.zip file

• Use the SCORM import tool to set up the content

• Create the item at the same time

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Content Package

• Grouping of content objects.

• Convenient way to organize content for multiple item

assignments.

• Content packages are particularly important for SCORM

2004 (and SCORM 2004 4Ed.) content as they ensure

needed sequencing and navigation information is

available to SuccessFactors Learning.

Lesson Check

1. The purpose of AICC and SCORM is to:

A. Prevent unauthorized access to online content.

B. Provide standardization for the transfer of information to and

from web-based learning content.

C. Control spam.

D. None of the above.

2. What does SuccessFactors Learning create after an administrator

successfully uses the AICC and SCORM import tools?

3. List the four file types that are used in the AICC Import tool.

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Appendix A: User Online Status

Appendix B: The AICC Wrapper

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Appendix C: Online Content Troubleshooting