subject: quality management system clause 5 -...
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Subject: Quality Management System Clause 5 - Leadership 17.03.2017
The best way to predict future is to create it.
Peter Drucker (NYU Professor, 1909 - 2005)
Quotes Simon Sinek
Quotes Marshall Goldsmith
The Golden Circle Simon Sinek
Values Examples
Leaders vs. Managers Difference
Leader Manager
Out of the box By the book
Inspire vision Define tasks
Risk taking Status quo
Pull approach Push approach
Asking people Telling people
Says „Let’s go“ Says „Go“
Thinks ideas Thinks execution
Five Levels of Leadership By John Maxwell
I: People follow us because they have to.
V: Respect. People follow you because of who you are and what you represent.
IV: People follow us because what we done for them.
III: Leader bring results. People follow us because what we did for organization. They lead by example and create momentum.
II: People give as more energy because we conect to them. People follow us because they want to.
Leadership chalenge The Five Practices of Exemplary Leadership
Personal credibility. Recognizing contributions and celebrating values and victories.
Fostering collaboration and strengthening others.
Seek and accept the chalenge.
Clear image of possibility.
Quality management systems - Requirements
Contents ISO 9001:2015
Context of the organization
Support
Operation
Performance evaluation
Planning
Leadership
Improvement
CLAUSE 5 - Leadership Requirements
Leadership and commitment for the quality management system Clause 5.1.1
taking accountability of the effectiveness of the QMS
ensuring that the quality policy and quality objectives are established for the quality management system and are compatible with the strategic direction and the context of the organization
ensuring that the quality policy is communicated, understood and applied within the organization
ensuring the integration of the quality management system requirements into the organization’s business processes
promoting awareness of the process approach
Leadership and commitment for the quality management system Clause 5.1.1
ensuring that the resources needed for the quality management system are available
communicating the importance of effective quality management and of conforming to the quality management system requirements
ensuring that the quality management system achieves its intended results
engaging, directing and supporting persons to contribute to the effectiveness of the quality management system
promoting continual improvement
supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility
Top management shall demonstrate leadership and commitment with respect to customer focus by ensuring that:
customer and applicable statutory and regulatory requirements are determined, understood and consistently met
the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed
the focus on enhancing customer satisfaction is maintained.
Customer focus Clause 5.1.2
5.2 Quality Policy What we want to do.
is appropriate to the purpose and context of the organization and
supports its strategic direction
provides a framework for setting quality objectives
includes a commitment to satisfy applicable requirements
includes a commitment to continual improvement of the quality
management system
5.2 Quality Policy What we want to do.
The quality policy shall:
be available and be maintained as documented information
be communicated, understood and applied within the organization
be available to relevant interested parties, as appropriate.
5.3 Organizational roles, responsibilities and authorities Top management shall ensure that the responsibilities and authorities for relevant roles are assigned, communicated and understood within the organization.
• ensuring that the quality management system conforms to the
requirements of this International Standard
• ensuring that the processes are delivering their intended outputs
• reporting on the performance of the quality management system and on
opportunities for improvement (see 10.1), in particular to top
management;
• ensuring the promotion of customer focus throughout the organization
• ensuring that the integrity of the quality management system is
maintained when changes to the quality management system are planned
and implemented.
More Leadership... Develop yourself – short 10 slides presentations with definitions and examples (deadline: 31.03.2017)
1. Level of foreign language proficiency (10 english words rarely used) 2. Balanced scorecard (BSC) 3. 5 S 4. FMEA 5. SWOT analysis 6. SMART goals 7. PESTLE analysis 8. Ishikawa diagram 9. Six Sigma 10. Lean Manufacturing 11. Mission and Vision 12. Customer Relationship Management (CRM) 13. Benchmarking 14. Core Competency 15. Market Segmentation 16. Change Management 17. Risk Management 18. Supply Chain Management 19. Outsourcing
Change before you have to. Jack Welch (Former CEO, General Elecrtic)