subashini naidu
TRANSCRIPT
CURRICULUM VITAE
SUBASHINI
NAIDUBCom (Unisa) ● BCom Hons (Unisa)
“… to find synergy with a motivating, organized and
secure company that strives for solutions and
productivity throughout the supply chain…”
ADVANCED SKILLS & KNOWLEDGE
Leadership & Management: driving the vision, formulating solutions & plans, spearheading achievement of objectives, goals & targets.
Banking Products & ServicesStakeholder Management
Clear Business Writing and CommunicationBusiness Process Analysis and Improvement
Requirement Specifications Gathering & Documentation
Integration AnalysisAdvanced Analytical Skills
Knowledge of Business ProcessProject Implementation Development
Usability-focused Functional Design and TestingSoftware Development Life Cycle
Customer Experience ManagementStrong Client Interaction Skills
EXECUTIVE SUMMARYTransactional Products and Services[Positions demanding strong skills across Business Analysis, Products and IT Systems.]
Managing end to end solution design allows me to offer my professional experience and knowledge across transactional banking products and services to be a valuable asset to the organization. Understanding the market & strategies and developing & positioning products to maximise market share, profitability and to compete in the global environment.
13 Years in Banking with 10 years of business analysis knowledge Ability to analyze business needs and competitive product requirements Responsible for analyzing goals and existing procedures/skill sets,
designing processes and solutions and conducting system improvements to increase productivity and reduce costs.
Ability in driving strategy and project management Resource management Team player with strong communication skills Strive for excellence with dedication, proactive approach, positive attitude
and passion towards the work that allows me to fully utilize my logical and reasoning abilities
CAREER HISTORYEnterprise Analyst Lead/Stream Lead: new Business Online - Transactional Products & Services ITStandard Bank (Johannesburg) 2012 - present
Leading a team of analysts in conceptualizing solutions that are best fit for the Standard Bank Group (SA and Rest of Africa). Following through from business concept through to implementation and support. Carrying accountability for delivering an efficient and feasible solution that meets customers’ and Standard Bank’s expectation whilst adhering to processes and standards to ensure that quality is provided.
Key Functions: Managed a team of business analysts (junior and senior) / Management of multiple stories from conception to completion in a fast-paced environment and ensured that all stories were delivered on time / Support cross-functional project teams / Leading the BSA team in analysis and solution design / Coordination of all scoping and documentation / Overlooked the design of the To-Be business process, identified the impact and coordinated the review of the details design / Assist the team in the design of the TO-BE process per country or stream / Project managed each release in accordance with delivery road map and time lines / Worked closely with business and technical leaders to ensure a streamlined requirements management process / Successfully worked in partnership with vendors, 3rd parties and offshore teams to manage customer and partner expectations / Formulated daily and weekly work plans for the BA / Tracking and monitoring progress / Management of queries and bugs per implementation release / Handled recruiting, hiring, training and personnel actions for the team /
Senior Business/Systems Analyst – Transactional Products & Services – new Business Online - PaymentsStandard Bank (Johannesburg) 2009 – 2012
As a business/systems analyst looking for an opportunity to make a difference by bringing my enthusiasm and expertise to the forefront. Dealing with complexities due to various projects running concurrently was a dynamic exercise that streamlined my experience and confidence.
Contact Details | Email: [email protected] Phone +27 83 296 3546 Page 1 of 3
Key Functions: Business and systems analysis and design resulting in new designs within the new Business Online system / Documentation of business requirements. Functional specifications and use case documents / UML modelling / Screen designs / Presentation of solutions and design through workshops and JAD sessions / Identified, tracked, reported and then resolved any issues or problems in a timely manner / Communicated any necessary changes to impacted teams / Support in testing and implementation.
Country Lead/Functional Business Analyst – Transactional Products & Services – new Business OnlineStandard Bank (Johannesburg) 2008 – 2009
Lead in the functional management, implementation of best practices and efficient operations of the country by designed and improving business processes, implementation of several African countries onto new Business Online. Role was focused clearly on conducting the AS-IS operational process and finding a solution best fit for maximizing the acceptance of the new Business Online system.
Key Functions: Analyzed the needs by conducting operational and technical AS-IS country process / Gathering of information from multiple sources to evaluate the information to resolve issues / Reconstructed or designed business processes and software by organizing and validating necessary requirements (GAP analysis and TO-BE process) / Delivery of artifacts (Business Requirements Specification and Solution Overview Document) / Tracking and Supporting the development of the software design / Effectively communicating and managing expectations between all stakeholders / Provide support to country users by resolving their queries / Resolution of defects raised by country and test teams
Senior Business Analyst – Hogan TechnologyFNB (Johannesburg)2006 - 2008
Implementation of a completely new system being instrumental in enhancing my methodical and analytical strengths. This particular project was uniquely challenging for me and exposed me to a variety of highly complicated systems (JSE trade system and JP Morgan systems).
Key Functions: systems analysis and design adhering to the SDLC / Documentation of business requirements and functional specifications / Creation of business processes and data flow diagrams / Creation of test cases / Testing (Pre and Post implementation) / Working around the constraints posed by legacy systems / Engaging appropriate stakeholders throughout the project.
SUBASHINI NAIDU - PAGE 2
SOCIAL RESPONSIBILITY& LEADERSHIP
[Note: follow a core value of “integrity”, respect for individuals and delivery value is what I am passionate
about.]
Member of the IT Career Women group and Transformation Forum at Standard Bank
Head Girl and President of the SRC at Grove End Secondary School, Awarded Principal’s Courtesy Award in
Matric, Top Student award at Compu-Tek College upon
CAREER HISTORY: PREVIOUS POSITIONSBusiness Analyst: Private Bank ITInvestec (Sandton) 2005 - 2006
Responsible for three major systems (retail treasury front end, retail treasury online banking and retail treasury forex) in the private banking sector.
■ Key Functions: Driving continuous improvements / Creating alignment between stakeholders from multiple levels of the organization / Evaluating vendors / Management of bug fixes / Enhancements / Conducting impact analysis / Testing pre and post implementation / Documentation of training manuals / Change requests / Incident reports / Conducted training.
Contact Details | Email: [email protected] Phone +27 83 296 3546 Page 2 of 3
graduation, Won achievement award at Standard Bank in 2015
REFERENCESMarlin Webster,
Programme Executive, TPS IT, Standard [email protected]
Farieda Mayet,Division Head, Hogan Technology (IPH), FNB
Nathan Grant,Product Manager, TPS Business, Standard Bank,
Allen Pillay,Project Manager, Hogan Technology (IPH), FNB
PERSONAL DETAILSNationality | South African
ID Number | Available on request
Address | 40 Baker Road,Edenglen, 1609
Phone | +27 83 296 3546 (mobile)
Email | [email protected]
Financial Consultant: Private BankInvestec (Sandton) 2002 - 2005
Achieving success in advising high net worth individuals on investments. Over 3 years of experience in providing financial services and assisting clients in making informed decisions by showing them various options and helping them to assess the merits of different plans. Working hard to provide a high-quality, customer-driven and sales-focused service. Having excellent communication skills, able to work in a targeted environment, as an individual and also part of a team and experienced at working to strict compliance requirements.
■ Key Functions: Administration of client and broker accounts / Regularly reviewing and monitoring accounts to ensure compliance with industry and company policies / Advising and identifying appropriate investment services for clients / Management of middle office (CPT, DBN) queries and processing / Meeting clients face-to-face and conducting reinvestments / Super user for the online retail treasury system assisting IT in testing and training.
CAREER HISTORY: EARLY CAREEREnd-user and Helpdesk Technician | Arthur Andersen, 2000 – 2002. Answer telephone inquiries, respond to emails and perform in-person support to diagnose computer hardware, network systems and computer software programs accurately and quickly. Walk staff through the problems, train them to install software packages and respond to questions about network systems. Handle printing queries, hardware questions and report bugs users find in software programs. Coordinated the help desk to ensure that technicians responded to calls promptly and performed quality control on resolutions offered.
Support Manager | Computer Colour Concepts (C3), 2000 – 2000. Coordination and allocation of the technical resources on callout, Telephonic guidance to problems and questions, Invoicing of all resource call out hours, perform quality management in terms of completed repair work, Cold calling customers on promotional items.
EDUCATION & TRAININGBCom Hons Business Informatics | University of South Africa (Unisa), 2011
BCom Informatics | University of South Africa (Unisa), 2005
Business Analysis Diploma | Faculty Training Institute, 2005
Information Processing: Advanced Technical Diploma | City & Guilds of London University, 1999
Information Technology Diploma | Compu-Tek College, 1999
TOGAF (Level 1 & Level 2) | Foster Melliar (Exams to be completed), 2014
Leadership Essentials | Standard Bank Global Leadership Centre, 2015
Management Essentials | Standard Bank Global Leadership Centre, 2015
MS Project | allaboutXpert, 2012
First Aiding (Level 1) | Institute of Emergency First Aiders, 2011
Matric | Grove End Secondary School, 1995
Contact Details | Email: [email protected] Phone +27 83 296 3546 Page 3 of 3