student satisfaction survey 2007. administered to 210 randomly selected lecture & lab courses,...
TRANSCRIPT
Student Satisfaction Survey
2007
• Administered to 210 randomly selected lecture & lab courses, including courses from all campuses and all levels (response rate = 90%)
• A total of 3,644 surveys were completed
• The gender of the respondents was representative of the spring 2007 enrollment. Hispanic respondents were slightly over-represented and black respondents were slightly under-represented.
• Students on the partner campuses were over-sampled. Students attending the Boca Raton Campus were slightly under-represented in the sample. Juniors and graduate students were over-represented.
• Financial aid recipients were under-represented in the sample.
How would you rate your overall experience at FAU?
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
LowerDivision
UpperDivision
Graduate
Very positive
Somewhat positive
Neither positive nor negative
Somewhat disappointing
Very disappointing
How would you rate your overall experience at FAU?
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Very positiveSomewhat positiveNeither positive nor negativeSomewhat disappointingVery disappointing
How would you rate your overall experience at FAU?
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Boca Raton Davie Ft. Lauderdale Port St. Lucie JupiterVery PositiveSomewhat PositiveNeither positive nor negativeSomewhat disappointingVery disappointing
Was FAU your first choice? (by current level)Percent responding "yes"
74%
66%
52%
47%
0% 20% 40% 60% 80% 100%
Graduate Students
Juniors & Senior(CC Transfer)
Juniors & Senior(native)
Freshman &Sophomores
What factors were important in your decision to attend FAU?
2%
7%
12%
16%
20%
36%
42%
82%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Only school admitted
Facilities
Size
Financial aid
Reputation
Low cost
Academic programs
Location
Which students report the most positive FAU experience?
• Those who chose FAU for its reputation for quality, and for academic programs.
• Those for whom FAU was first choice of institution.
• Graduate students
• Students in Business and Education
• Those who attend the Jupiter and Treasure Coast campus
• Hispanic students
Do you intend to transfer to get your degree?
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Freshman Sophomore Junior Senior
No Probably Not Possibly Yes
Have you been a Stopout?
84%
16%
No Yes
Why did you stop out?
23%
20% 20%
14%
9%7% 6%
0%
10%
20%
30%
40%
50%
Jobresponsibilities
Familyresponsibilities
Financialconcerns
Other reasons Couldn't get theclasses Ineeded
Academicprobation
Healthproblems
Number of hours employed per week
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Lower division
Upper division
Graduate
None 1-20 21-39 40 or more
Percent of students who are first generation college attendees (neither parent graduated from college)
27%37%
26% 29% 30%
15%
30%
39%45% 43%
50%
36% 35% 39%
0%
20%
40%
60%
80%
100%
2005 2007
What is the primary language spoken in your home?
16.5%
83.6%
English Other
Primary Language Spoken in Students’ Homes
15%
2%
2%
3%
4%
4%
6%
15%
50%
0% 20% 40% 60% 80% 100%
Other Languages
German
Cantonese
Chinese
Russian
French
Portuguese
Creole
Spanish
Student Satisfaction with
AVAILABILITY
of FAU Programs and Services
Availability of:
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Health services
Freshman advising services
Food services
Advising in college advising office
Advising by faculty
Places to study
Campus bookstore
Computer technology
Library services
Courses in your degree program
Faculty in your degree program
Excellent Good Fair Poor Unaware or did not use
Availability of: (cont'd)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Ombudsman
Disabled student services
International student services
Counseling and Psychological Services
On-campus housing
Student employment services
Career development services
Tutoring services
Recreational and intramural programs
Distance learning courses
Excellent Good Fair Poor Unaware or did not use
Availability of courses in your degree program(undergraduate)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Excellent
Good
Fair
Poor
Availability of courses in your degree program(graduate)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Excellent
Good
Fair
Poor
Availability of courses in your degree program(upper division)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Jupiter
Port St. Lucie
Ft. Lauderdale
Davie
Boca Raton
Excellent Good Fair Poor
Availability of courses in your degree program(graduate)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Jupiter
Port St. Lucie
Ft. Lauderdale
Davie
Boca Raton
Excellent Good Fair Poor
Availability of advising in college advising office(undergraduate)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
CAUPA
Science
Nursing
Honors
Engineering
Education
Business
Arts & Letters
Excellent Good Fair Poor Did not use
Availability of faculty advising(undergraduate)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
CAUPA
Science
Nursing
Honors
Engineering
Education
Business
Arts & Letters
Excellent Good Fair Poor Did not use
Availability of faculty advising(undergraduate)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Jupiter
Port St. Lucie
Ft. Lauderdale
Davie
Boca Raton
Excellent Good Fair Poor Did not use
Availability of library services
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Jupiter
Port St. Lucie
Ft. Lauderdale
Davie
Boca Raton
Excellent Good Fair Poor Did not use
Availability of computer technology
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Jupiter
Port St. Lucie
Ft. Lauderdale
Davie
Boca Raton
Excellent Good Fair Poor Did not use
Availability of food services
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Jupiter
Port St. Lucie
Ft. Lauderdale
Davie
Boca Raton
Excellent Good Fair Poor Did not use
Student Satisfaction with
QUALITY
of FAU Programs and Services
Quality of:
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Distance learning courses
Career development services
Campus bookstore
Health services
Advising by faculty
Places to study
Computer technology
Faculty in your degree program
Courses in your degree program
Library services
Excellent Good Fair Poor
Quality of: (cont'd)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Ombudsman
Food services
International student services
Freshman advising services
Tutoring services
Disabled student services
On-campus housing
Counseling and psycholigcal services
Student employment services
Recreational and intramural programs
Advising in college advising office
Excellent Good Fair Poor
Quality of courses in your degree program(undergraduate)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
CAUPA
Science
Nursing
Honors
Engineering
Education
Business
Arts & Letters
Excellent Good Fair Poor
Quality of courses in your degree program(graduate)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
CAUPA
Science
Nursing
Engineering
Education
Business
Biomedical Sciences
Arts & Letters
Excellent Good Fair Poor
Quality of faculty in your degree program(undergraduate)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
CAUPA
Science
Nursing
Honors
Engineering
Education
Business
Arts & Letters
Excellent Good Fair Poor
Quality of faculty in your degree program(graduate)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
CAUPA
Science
Nursing
Engineering
Education
Business
Biomedical Sciences
Arts & Letters
Excellent Good Fair Poor
Quality of advising in your college advising office(undergraduate)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
CAUPA
Science
Nursing
Honors
Engineering
Education
Business
Arts & Letters
Excellent Good Fair Poor
Quality of advising by faculty(undergraduate)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
CAUPA
Science
Nursing
Honors
Engineering
Education
Business
Arts & Letters
Excellent Good Fair Poor
Quality of food services
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Jupiter
Port St. Lucie
Ft. Lauderdale
Davie
Boca Raton
Excellent Good Fair Poor
Quality of computer technology
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Jupiter
Port St. Lucie
Ft. Lauderdale
Davie
Boca Raton
Excellent Good Fair Poor
SATISFACTION
with FAU Programs and Services
Satisfaction with:
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Helpfulness of staff
Faculty concern for you
Feeling of safety andsecurity
Web registration
FAU information on theweb
Process for payingtuition and fees
Application/admissionprocess
Class size
Very satisfied Satisfied Dissatisfied Very dissatisfied Did not use
Satisfaction with: (cont'd)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Parking
Student government
Campus media
Social and culturalactivities
Financial aid awardprocess
Involvement on campus
In-person registrationprocedures
Very satisfied Satisfied Dissatisfied Very dissatisfied Did not use
Satisfaction with class size
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
CAUPA
Science
Nursing
Honors
Engineering
Education
Business
Arts & Letters
Very satisfied Satisfied Dissatisfied Very dissatisfied
Satisfaction with faculty concern(undergraduate)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
CAUPA
Science
Nursing
Honors
Engineeering
Education
Business
Arts & Letters
Very satisfied Satisfied Dissatisfied Very dissatisfied
Satisfaction with feeling of safety and security
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Jupiter
Port St. Lucie
Ft. Lauderdale
Davie
Boca Raton
Very satisfied Satisfied Dissatisfied Very dissatisfied
Satisfaction with helpfulness of staff
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Jupiter
Port St. Lucie
Ft. Lauderdale
Davie
Boca Raton
Very satisfied Satisfied Dissatisfied Very dissatisfied
Satisfaction with parking
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Jupiter
Port St. Lucie
Ft. Lauderdale
Davie
Boca Raton
Very satisfied Satisfied Dissatisfied Very dissatisfied
Trends in Student Satisfaction:
1998 - 2007
What factors were important in your decision to attend FAU?
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
1998 2001 2003 2005 2007
Low cost
Location
Reputation
Size
Academic Programs
Facilities (added in 2007)
Scholarship/ Financial Aid
Only school Admitted
Was FAU your First Choice (Freshman Only)
48% 51% 51% 49%
52% 49% 49% 51%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2001 2003 2005 2007
No
Yes
Do you intend to transfer to get your degree? (Lower Division Undergraduates)
32% 31% 32% 32%
20% 21% 19% 20%
29% 28% 30%32%
19% 20% 20% 16%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2001 2003 2005 2007
Yes
Possibly
Probably Not
No
Number of hours employed per week
23% 19% 21% 21% 20%
24% 28%29% 26% 29%
32%26% 25% 27% 25%
21%27% 25% 26% 26%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
1998 2001 2003 2005 2007
40 or more
21-39
1-20
None
Availability 2003 to 2005 2005 to 2007
Library services + -Instructors in your degree program 0Places to study + -Advising by faculty + 0Student health services + 0Courses in your degree program 0 -Advising in college advising office + 0Career development Center services + +Student employment services 0 +Distance learning courses + 0Campus bookstore 0 +On-campus housing ++ 0Freshman advising services + 0Tutoring Services 0 +Food services 0 +
0
Availability of Courses in your Degree Program 2005 to 2007
Undergraduate Graduate
Arts and Letters - ++
Business - -Education 0 0
Engineering 0 0
Honors College 0 not rated
Nursing 0 0
Science - 0
CAUPA - 0
Availability of Faculty in your Degree Program 2005 to 2007
Undergraduate Graduate
Arts and Letters - ++Business 0 0
Education 0 0
Engineering 0 0
Honors College 0 not rated
Nursing - ++
Science - 0
CAUPA - 0
Quality 2003 to 2005 2005 to 2007Library services + 0Faculty in your degree program 0 0Courses in your degree program 0 0Places to study + 0Advising by faculty + 0Student health services + 0Advising in college advising office + 0Distance learning courses ++ 0Campus bookstore 0Career development Center services ++ ++On-campus housing ++ 0Student employment services 0 0Freshman advising services + 0Tutoring Services 0 0Food services + 0
+
Quality of Courses in your Degree Program 2005 to 2007
Undergraduate Graduate
Arts and Letters - ++Business 0 0
Education 0 0
Engineering 0 0
Honors College ++ not rated
Nursing - 0
Science - 0
CAUPA - 0
Quality of Faculty in your Degree Program 2005 to 2007
Undergraduate Graduate
Arts and Letters 0 ++Business 0 0
Education ++ 0
Engineering 0 0
Honors College ++ Not Rated
Nursing 0 0
Science 0 0
CAUPA - 0
Satisfaction 2003 to 2005 2005 to 2007
Application/ admission process + 0
In- person registration procedures + 0
Web registration Not rated in 2003 -
FAU information on the web + -Class size + 0Faculty concern with student progress & success 0 0
Helpfulness of campus non-teaching staff + 0
Sponsored social and cultural events + 0
Student government 0 0
Campus Media 0 0
Feeling of safety and security on campus 0 -
Opportunity for involvement on campus 0 -
Student Satisfaction SurveyStudent Comments
2007
• There was only one open-ended question on this year’s survey. It asked students to add comments or concerns on any aspect of their FAU experience. 38% of students wrote comments (N=1,370)
• In addition three questions on this year’s survey gave students the opportunity to write an answer different from bubble-in choices.
Typical responses
• “Accelerated nursing program”
• “Close to home/ family”
• “Had no other option”
• “I was impressed by previous conferences and workshops I attended here”
• “Only school I could get a job and still go to school”
Question 4. What factors were important in your decision to attend FAU?
Bubble-In choices: Low cost, Location, Reputation, Size, Academic programs, Facilities, Received FAU scholarship, Only school admitted
255 students chose “other” and specified additional information
Typical responses
•“Because I was not accepted into the nursing program”
•“Dislike my program and don’t like this town”
•“FAU does not offer the program I am interested in”
•“Not enough courses offered to finish degree”
•“Student life does not adequately fulfill my needs”
Question 6. Do you intend to transfer to another institution to complete your degree?
Bubble-In choices: No, Probably not, Possibly, Yes (if so why?)
128 students chose ‘Yes (if so, why?)’
Typical responses•Accident”
•“Couldn’t decide on a major”
•“Had a baby”
•“Hurricanes”
•“Personal reasons”
•“I wanted to travel”
Question 7. A ‘stopout’ is a student who doesn’t enroll for a fall or spring semester but later returns. Have you
ever been a ‘stopout’? Bubble-in choices: Yes, No
Question 8: If so, why did you ‘stopout’?
96 students gave reason of ‘stopout’
Top 10 categories for responses
1. Scheduling/ Availability
2. Parking
3. Faculty
4. Academic related issues
5. Advising
6. Food Services
7. Condition of buildings/ campus
8. Administration/ Staff
9. Bookstore
10. Campus life issues
Question 19. Add any other comments or concerns, especially if you are dissatisfied with any aspect of
your FAU experience.
1,370 surveys out of 3,644 had written responses to this question.
Add any other comments or concerns, especially if you are dissatisfied with any aspect of your FAU experience.
(N=1370)
0% 2% 4% 6% 8% 10% 12% 14% 16% 18% 20%
Campus life issues
Bookstore
Adminstration/ Staff
Physical Plant/ condition of buildings
Food Services
Advising
Academic related issues
Faculty
Parking
Scheduling/ Availability
Scheduling/ Availability Comments(N=242)
19%
26%
23%
16%
12%
11%
10%
8%
6%
1%
0% 10% 20% 30% 40% 50%
Cancelled classes
Close to graduation and find it challenging to locate availablecourses
Working student; scheduling conflicts
Request more online courses
Request more classes offered at Broward campuses
Want more evening and night courses
Request more classes offered at northern campuses
Classes not offered enough; want more classes offered
Conflicts with university class schedule; negatively affectedregistration process
Degree specific; Request more courses in degree program
Scheduling/ Availability Comments
Students who requested more courses in their degree program (N=64)
2%
3%
8%
9%
16%
23%
39%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Honors
Nursing
A & L
CAUPA
Education
Business
Science
Typical Comments
Scheduling/ Availability
• “Classes were available at conflicting times or not enough”
• “I would like to see more courses listed in the catalog actually offered especially for my major; if not, a projected schedule for when they will be offered. Additionally, more information on career paths with each major.”
• “ Please increase the number of open positions for the distance learning courses. There are a lot of people working, and they need flexibility”
• “In my program, classes are only offered once a year and only one time slot”
• “I'm getting to the end of my degree and it is very hard to find the classes I need to graduate”
Parking CommentsSummary
• The majority of parking complaints were short general statements that described students dissatisfaction with the lack of available parking.
• The vast majority of parking complaints came from commuter students who primarily attended the Boca Raton campus.
• Many students complained about high parking fees.
• Students who specified the on campus location for parking dissatisfaction were most frequently students who attend the Ft. Lauderdale campus and students who park in Lot 9 and Lot 6 on the Boca Raton campus.
Typical Comments
Parking
• “Parking is too expensive for what it is”
• “Need to put more adequate parking”
• “Need 30 minutes just to find a parking spot”
• “Please increase parking space. It's always a major problem. You spend hours seeking a parking space.”
• “I am very dissatisfied with student parking. There is never parking when needed in certain areas such as north end of the breezeway by the Education building. It is frustrating to have to get to class late because of it. It seems like student population grows but parking doesn’t. Expanding parking lots is necessary”
Faculty Comments(N=148)
21%
20%
14%
12%
9%
7%
7%
4%
4%
1%
0% 5% 10% 15% 20% 25%
Dissatisfied with faculty who don't use Blackboard
Student(s) insulted by professors
Student problem with faculty in specific department (named)
Dislike faculty procedures
Request more faculty members (quantity)
Language barriers
Request higher quality faculty members
Feeling that faculty member(s) doesn't care about student(s) success
Student problem with specific faculty member (named)
Complimentary remarks
Typical Comments
Faculty
• “Very happy with my professors.”
• “The professors are excellent, always attentive and available.”
• “Not enough choice in professors for a class. Some students don't get along with [omitted faculty], for example. But he is the only professor for a required course.”
• “Teachers need to be more concerned with students grades and be willing to help those who work hard but grades may not reflect that.”
• “Unavailability of professors, long time to respond to queries”
Academic Related CommentsSummary
• The majority of academic related complaints described specific degree programs and procedures within those programs that students were dissatisfied with.
• Many students complained about specific courses and provided the name of the course that caused their dissatisfaction.
• Working students most frequently complained that classes were too difficult or too much work was given.
Academic Related Comments(N=116)
5%
5%
6%
8%
8%
43%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Relevancy of coursework
Complimentary remarks
Classes are to difficult/ Too many assignments given
Problem with specific class
Problem with class instruction
Problem with departmental procedures/ Degree program
Advising Comments Summary
• The majority of advising complaints were general comments describing dissatisfaction with the advising process.
• Many students complained that advisors were not reactive to complaints that were brought to the advisor’s attention.
• Many students provided the name of the advisor for whom they were dissatisfied with.
• Working students most frequently complained that they had a difficult time scheduling appointments with their advisor.
Typical Comments
Advising
• “Advisors should be more helpful, provide students with information and should not discourage students.”
• “Need better advising – let students know prerequisites.”
• “I've been to different advising offices and each time the information given is different. Very confusing and frustrating.”
• “Several student’s expressed concern with the 2007 summer schedule to [omitted advisor] and our complaints went virtually unheard.”
• “I get the impression that once you are a student it is up to you to find out what you need and then advise yourself.”
Other categories used:(in descending order of frequency)
• General/ Other• Technology issues• Communications issues• Financial/ Cost related
complaints• Financial Aid/ Scholarships• OASIS• Library• Registrar/ registration• Housing• Admissions/ admission process• Security/ safety issues• Complimentary remarks• Multi-campus issues
• Field experiences/ internships
• Student government
• Distance Learning
• Student Services
• Commuter student issues
• Non-traditional student issues
• Feeling of belonging/ interaction
• Test related (SAT, CLAST, FTCE)
• Athletic related
• Traditional student issues
• Controller/ payment process
• Transportation
Typical Comments
Complimentary Remarks on FAU Experience
• “FAU has improved significantly with its facilities and availability of resources, that I have great things to say about it.”
• “Florida Atlantic University has improved significantly. I like the cafeterias. The counseling center helped me overcome the death of my aunt.”
• “My experience has been wonderful. Almost all of my professors have been either good or excellent.”
• “FAU was very fun. It' s like a home away from home. I am graduating next summer and I finished a 4 year program in 3 years. I wish I could stay longer and experience more of this good FAU life.”
• “FAU honors college is amazing!”