STUDENT MANUAL

Dear Student,

Hughes Global Education welcomes you to the world of real time interactive onsite learning, through its pioneering effort in “Class Apart learning”

I would like to congratulate you for having made to such prestigious program. I also wish that your experience be one of great enrichment & immense help in building your career growth in a significant manner.

Hughes initiated the concept, may be well before its time in 2001- simply driven by its urge to move to the Consumers in India, after its resounding success in the corporate sector. From being literally thrown out of one of the premier campus in one of our early meetings, the Hughes version of “IOL” (

Interactive Onsite Learning) has really come of age today with more than 23,000 students from corporate, entrepreneurs, government functionaries and supporting a host of academicians, taking their knowledge & wisdom through length & breadth of the country.

This „Student Manual‟ has been designed to help you through the program delivery. We have a team of Relationship Executives who shall be your escalation contact in case of any issues or help that you may seek.

You may write to us at wecare@hughes.in

We may add that we are indeed using state of art technology that drives most of the mission critical applications in the country including Banking, Police networks, defense & aircraft control & command and many others. However, like any other technology, it is prone to fail & also being wireless, it does get affected by atmospheric conditions like rain etc. Though we do understand the need for redundancy at our classroom centers, cost considerations have dissuaded us- we wish to bring the education to you at the most economical level as possible.

We will keep you updated on a regular basis the various other initiatives from our end and seek your co-operation to make your experience a most memorable one.

Please do not hesitate to get in touch with me on wecare@hughes.in for any escalations you may have during the course of the study.

Wishing you all the very best in your career and happy learning,

Sincerely, Student Relationship Manager

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Hughes Global Education is a premier interactive onsite learning through satellite based education and

training service initiative by Hughes, for corporate and working professionals/ Students. It has live, interactive,

real-time, two way video, voice and data classes, and spread across 140 classrooms in 66 cities. Hughes

Global Education platform has redefined the next generation of education i.e. real-time Interactive Onsite

Learning (IOL). First of its kind in the country, started in 2001, this platform seamlessly integrates the

strengths of the traditional method of education -- classroom teaching -- with the latest in technology.

Several corporate customers have also used the Hughes Global Education service to train their dealers,

employees, customers and associates across the country. The heart of this Hughes service is a powerful

system that allows large numbers of geographically dispersed participants to have a highly interactive, 'one-

to-one' exchange with the faculty.

The system primarily works on wireless technology using satellite as the medium & Ku band space wave

transmission. Satellite based systems are designed to provide 99.96% uptime availability & is considered

most reliable medium for mission critical applications world over. However, due to laws of Physics, Ku band

does suffer from momentary interruptions during heavy rain at control center or at classroom. In an effort to

minimize cost to students, no redundancy is built in at the study center level. We request you to understand

that any technology is prone to failures- our sincere endeavor is to make it most effective with minimum

downtimes while keeping the costs low. Your understanding, appreciation & patience in this regard are

earnestly solicited as but for technology, we would not have been able to bring such an opportunity at your

door step.

IMPORTANT

This Student Manual contains specific details about IOL service conditions, Policies & processes, as designed & developed by Hughes for smooth & efficient Program delivery. Lot of unique features & flexibilities are described in this booklet which a student may use to make your learning a convenient & satisfying one. This Student manual is distributed to enrolled students, in our standard student kit, prior to start of taking sessions in the Program.

In case you as a student feel that any provisions of this book or policy or a process is not suitable for you and not acceptable, please inform the same immediately to wecare@hughes.in. Absence of any reporting from a student side and very fact that the student have started attending classes for the program, shall be considered as a deemed acceptance to all the rules & conditions laid out in the “Student manual‟

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Table of Contents

1. Records ---------------------------------------------------------------------------------------------------------- 4

2. Admission --------------------------------------------------------------------------------------------------------------------- 4

3. Documentation -------------------------------------------------------------------------------------------------------------- 4

4. Attendance -------------------------------------------------------------------------------------------------------------------- 4

5. Assignments & Online Examinations ------------------------------------------------------------------------------------ 5

6. Books and study material --------------------------------------------------------------------------------------------------- 5

7. Transfer ------------------------------------------------------------------------------------------------------------------------- 6

8. Academic Discipline & Conduct ------------------------------------------------------------------------------------------ 7

9. Examinations ----------------------------------------------------------------------------------------------------------------- 9

10. Fee Payment & Due dates ---------------------------------------------------------------------------------------------- 10

11. Taxes ------------------------------------------------------------------------------------------------------------------------------- 11

12. Break from the Program and Rejoining --------------------------------------------------------------------------------- 11

13. Refund of Fees ------------------------------------------------------------------------------------------------------------------ 12

14. Certificate ------------------------------------------------------------------------------------------------------------------------ 12

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1. Records

It’s the responsibility of the student to keep his personal records like email ID, Mobile numbers, residence address, communication address etc. updated in the system, at all times. For this purpose, each student shall be given an online access to SMS (Student Management System) & LMS (Learning management System).

Both the systems shall be used simultaneously by HUGHES/ Institute, the former being used for various commercial/ fees purposes & the latter for all academic interactions. Accuracy of student detail in the systems is entirely student’s responsibility and HUGHES/ Institute shall not take cognizance of any error that is caused by improper data.

A student is not allowed to change his own name or fathers/ husband’s name at any stage. A student is strongly advised to validate the spelling errors if any, as the certification will reflect any error in this regard.

2. Admission

Admission to a Program is subject to aspirant fulfilling polices & procedures laid down by the institute and HUGHES for the Program for which the student is seeking admission. Admission of a student in a Program shall be subject to an aspirant’s a) Meeting the eligibility criteria for the Program as laid out by the Institute in terms of academic

qualifications, experience as judged by the Institute selection committee b) Being successful in written admission tests/ selection interviews as conducted by the Institute for

selection of students c) Verification of aspirants academic & other credentials in original d) Actual realization of requisite fees as required like application fees, registration fees etc as

applicable.

HUGHES & the Institute reserve the right to deny admission to any aspirant without giving any reasons whatsoever. The Institute & HUGHES reserves the right to cancel enrolment or even certification of any candidate at any stage of the program in case any irregularity in student eligibility or in other credentials is detected and such action shall be in sole discretion of HUGHES/Institute.

3. Documentation

HCIL/Institute shall at any time seek from the students the originals of the documents submitted along with the application by the student. The originals can be checked/ audited at any time during the term of the program. Any students whose documents are found not in order or are forged, HUGHES/Institute reserves the right to take action as they deem fit against defaulting student including cancellation of enrollment & debarment from the Program.

4. Attendance

Attending classes for the Program on a regular basis is a mandatory requirement for successful completion of the Program and certification. To manage the attendance tracking at remote classrooms,

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Hughes uses technology & system called SATS (Student Attendance Tracking System). During a session, the SATS system shall generate 5 pop ups on a random manner where a student is required to register his ID at each time the same pops up. It’s required that the student is able to register himself in the pop ups at-least 3 times out of 5 in a session. Each classroom is provisioned with biometric as well as CCTV monitoring system where in students in the class is monitored from central control room as well as from the studios. In case of any discrepancy in attendance recording, verifications shall be carried out by HUGHES using such surveillance systems & written report from the classroom coordinator. The decision of HUGHES in this regard shall be final & binding.

Technical Help- For technical issue prior and during the class please contact technical help desk @ 0124-3072624/

2610

There is a standard sequence of logging into the system. A student reaching late may try to log in improperly resulting in system malfunction & errors like audio/video failures & slide refresh delays. Any Improper log in is recorded in the system and a student is likely to be marked absent in case of each improper login.

Archived sessions: HUGHES records the sessions as conducted, which are IPR protected. As a special case, HUGHES provides play back of the archived sessions on extremely selective basis, in order to protect the IPR. A student absent in a session is selectively allowed to view the archived session subject to following:

a) Provision of archived sessions is not part of the offering & HUGHES does not own any responsibility or obligation to provide the archived sessions to a student.

b) On exceptional cases where HUGHES does provide the archived session to a student, its mandatory that a. The student makes formal request through AMS (manual has already uploaded on LMS);

AMS will automatically confirming his absence in a session. b. In case HUGHES agrees to provide the archived session recordings to the student, it shall

be provided

i. This extra class service will be charged at Rs.300/-per session during non-peak hours & Rs 375/- per

session during peak hours, the amount needs to be paid to your study center.

ii. On a specific date/ period only

iii. It shall be accessible from a classroom of the student only iv. It shall be playable only once

c. Archived session is not provided for any other reason other than absenteeism from a session.

5. Assignments & Online Examinations

As per instruction from Institute, use of personal electronic devices like laptops, Tablets, Cell phones, Pen-

drive, Hard-drives, Internal Dongles etc. inside the classroom is strongly discouraged.

All devices should be in switch off mode during exam (online/ pen-paper) and quiz. If any student is find

with electronic device in switch on mode then it will be deemed as using unfair means and the Institute

reserves the right to take appropriate action including debarring from program with fee forfeiture.

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6. Books and study material

Books / study Material are being provided by Institute only subject to no dues regarding campus fees / installment.

Books will be distributed by Institute’s academics team at the time of campus visit subject to campus visit is conducted before online session.

Or Books will be sent to the student’s/Centre’s postal address directly from the Institute’s Academics. . Note:- HCIL & Centers will not have any role or ownership on lost or misplaced books/ study materials. In case of lost documents due to postal address errors, the students shall be required to pay the charges for the Books/ study materials additionally. HUGHES shall however coordinate the same with Institute, on behalf of the students provided such issues are reported at HUGHES help desk.

Any Complaint / query regarding delayed / lost /damaged/soiled/ poor quality of course material shall be addressed to Institute’s academics through ̀ wecare@hughes.in` .

7. Transfer

A unique flexibility is provided by Hughes to its students for shifting their study center location within a city or to a different city in India. However HGEIL (Hughes Global Education India Ltd.) has made some changes in the student transfer policy for Inter City and Intra City which will be effective from 19th May, 2015.

a) Such intra-city or intercity transfer is not a matter of right & the decision of Hughes would be final & binding.

b) All transfer requests shall have to be made by bonafide student only to Hughes directly, giving his student ID, Program details, Current & proposed study centre details. No transfer request shall be entertained if received from any other source or in any other format or without the requisite Transfer fee of Rs. 2,500/- thru demand draft only. Transfer request shall also not be entertained in case there is any payment outstanding from the student.

c) Transfer to opted center is possible only when the destination center has the extra seat vacancy or has agreed to accommodate new student ( It may happen that a center may not agree to service a student if there are no other students in that time slot)

d) Intra-city transfers requests shall be favorably considered in below conditions : . If there is a new center which comes up in the city before the “Class start Date” which was not available for selection by the student as on “Sales Launch Date”- Such transfers shall be done at no extra cost and no extra supporting is required for transfer. . If the student request date is before the “ Class start Date”, then the transfer shall be allowed.- Such transfers shall be done at no extra cost BUT justification will be necessary for reasons for requesting a transfer. The decision of HGEIL shall be final in this matter . If the student request date is after the “ Class start Date”, then the transfer shall be allowed- Such transfers, under extraordinary circumstances like change of office/ home address etc. shall be considered and thus justification will be necessary for reasons for requesting a transfer. Transfer charges will be Rs.2500/case. The decision of HGEIL shall be final in this matter

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e) Normal time required for bank crediting the DD, check up with destination center & other formalities is 7 working days. Students are advised to make a transfer request at least 15 days in advance.

f) Transfer to international centers from domestic is not permitted.

g) The students are required to note that Hughes reserves the right to transfer out any student from any center to another, eith er in better interest of the student, or of the program, or of the institute or for any other reason , including force major, as deem fit by Hughes

h) To provide convenience to the student studying at centre of HGEIL, policy regarding temporary accommodation will be provided to any student wanting to avail the same during business/personnel tour to cities other than the city in which his/her study centre exits and in temporary transfer Rs.250/ is to be paid to respective center of every session and the transfer also based on subject to seat availability. This arrangement is entirely between the student & the temp Center.

8. Academic Discipline & Conduct

HUGHES/ Institute attach very high importance to integrity, honesty and discipline on part of the students participating in the Program. A sense of responsibility and a high degree of maturity are expected from all the students inside or outside the classrooms. HUGHES/Institute/Class-room coordinators are empowered to initiate disciplinary action against a student found guilty of the same.

All students admitted in the program must observe the rules and regulations that may be framed

from time to time by HUGHES/Institute.

Students are required to maintain absolute self-discipline, in the classroom. Violation of the rules will result in severe disciplinary action against the offenders with penalty of up to Rs 20,000/- or debarment of the student or both.

Each student is responsible for the proper handling and safe custody of any apparatus or equipment that he/she may be using. In case of any damage or loss to the property by abuse/ unfair means, the student has to pay the cost of repair or replacement of the same to the center authorities. Student must show obedience to all the members of the staff in regard to their effort in maintaining the academic discipline & process compliances.

All communication from the students should be addressed to the email ids provided to them. In matters of administration, training and discipline, the decision of the Programme Director/ Coordinator shall be final and binding on all students.

Listed below are examples of conduct for which action may be taken if a violation occurs at the sole discretion of the Institute or HUGHES:

Dishonesty, such as cheating, plagiarism, or knowingly furnishing false information to the institute / HUGHES or deliberate suppression of fact and /or relevant information.

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Fforgery, alteration, or use of Institute/HUGHES documents, records, or instruments of identification with intent to defraud; Intentional obstruction or disruption of teaching, administration, or other Institutes/HUGHES activities and other authorized activities at HUGHES/Institutes premises; Absence Without permission from the Class Room Coordinator and the faculty. Mass absence from the classes.

Drunkenness/ misbehavior/ threats which affect normal conduct of class or class discipline.

Damage to the property of the center, Institute or HUGHES. Riotous or violent or disorderly behaviors.

Reporting fictitious data for empirical study or assignments. Theft, fraud or dishonesty in reporting facts/ issues to HUGHES/Institute. Permitting, whether willfully or otherwise, a co-student to copy from one‟ s answer book or document or material. Smoking in the classrooms earmarked for lectures.

Communication of written analyses or answers, in any manner whatsoever, to other student(s) in respect of home assignments or projects of individual nature;

Whispering or communicating with one another by means of signs, symbols or gestures or in any other body language in the examination hall;

Impersonation or proxy submission of assignments, reports or other documents to the faculty; Defacing of walls and / or furniture with graffiti;

Leveling false and baseless allegations against any faculty member or officer or employee of the institute or HUGHES. Indulging in any act subversive of general discipline (the word „discipline‟ being used here in its

generic sense and its widest amplitude), inside or outside the class, and/or is detrimental to the reputation, image or standing of the institute/HUGHES. Doing, or causing to do, any act, which is likely to adversely affect the relations of the institute /

HUGHES with its customers; Violation of published institutes/HUGHES regulations.

The Institute/ HUGHES will initiate serious disciplinary action against a student found guilty of any of the above including debarring the student from the program.

Classroom coordinators are also empowered to initiate any disciplinary action against a student on any of the items above pertaining to the administration of the program in respective centers in consultation with the Institute/ HUGHES.

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9. Examinations

A student must comply with the following guidelines during examination, both online or pen & paper type.

Students should report at the examination room at least 5 minutes before the scheduled time.

Students will not be permitted into the examination room after the question paper is distributed.

Students are expected to equip themselves with pen, pencil, ruler etc. Borrowing of books, study material, calculators etc., is strictly prohibited in the examination room.

If it is a pen and paper examination, on entering the examination room, each student should collect the answer booklet from the invigilator. Students are required to take their seats as per the instructions. Answer booklets are not exchangeable.

Students must fill the particulars on the cover page of answer booklet before proceeding to attempt any question. The same is the case with every additional booklet used.

A student must not refer to any book, paper or other notes, unless it is an open book examination. Except for open-book examinations, all books and study material must be left outside the examination venue. The Examination Centre will not be held responsible for the loss or theft of any material from within or outside the examination venue. Students are, therefore, advised to refrain from carrying. Important books, papers or other belongings to the examination venue to avoid the risk of losing them . Except for essential communication with the invigilator, a student is not permitted to communicate in any form with anyone else during

the examination. Passing or receiving information in any form or looking around at the answer books of others during the examination

constitutes misconduct and is strictly prohibited. A student, who assists or abets giving or passing of information, in any form

whatsoever, will be considered as guilty and punishable as the one receiving it.

Students must stop writing or attempting the questions, as soon as the invigilator signals the end of the time allotted for the examination.

Students are not allowed to leave the examination venue during the examination, without the express permission of the invigilator/ Center coordinator.

Answer books should be handed over to the invigilator once the student finishes the examination. It is the sole responsibility of the student to ensure that his/her answer book is promptly handed over to the invigilator.

Any violation of the norms of examination will be considered a serious offence and an act of misconduct. In such an event, the student will be liable for forfeiture of the answer book an expulsion from the examination hall at once. If the gravity of the offence is serious so as to adversely affect the reputation of the institute and/or the fair conduct of the examination and/or general discipline, the student will be liable for expulsion from the program.

Using of unfair means in the Examinations

Copying in any form in the assignments or in any examination will be considered as an act of indiscipline. The institute will initiate serious disciplinary action against a student found guilty of any of the above including debarring the student from the program.

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In case of online examinations, technology is being used & any technology is liable to malfunction. It is recommended that the students must appraise themselves on the entire process & procedure for online examinations beforehand. Further, for each of the online examinations, a student must log in

10. Fee Payment & Due dates

1. Fees are required to be paid as per the prescribed installment plan.

2. Fee is only accepted in the form of Demand Draft drawn in favor of “Hughes Communications India

Limited” or the Institute as applicable. There is facility available for online NEFT/ credit card payments & students are advised to use this facility for speedier credit & compliance.

3. HUGHES SMS system shall automatically disable the student if the due payment is not received within 7 days of the due date (Student in debit balance continues more than 7 days). This status in SMS is called “Forced break‟ due to non-payment. Its strongly advised that the students should pay the fees within the due date as often 5~7 days are required to achieve credit in bank, post physical receipt of instrument at HUGHES Office at Gurgaon Haryana, for internal processes & logistics.

4. In case the fees is credited after 7 days of due date, a fine of Rs.1000/- is required to be paid along with the fee as late payment penalty & restoration of the student ID. In absence of this additional charge, the student shall continue in debit balance & his ID shall continue to be disabled.

5. In case the due fees continue to remain unpaid for 21 days from the due date, SMS shall flag the

student as „Forced withdrawal due to non-payment.

6. In case of „Forced withdrawal Late fine of Rs.5000/- (Rupees five thousand only) is required to be paid and credited additionally, if the payments are credited between 21 days and 30 days from the due date. A “forced withdrawal” student is debarred from entering the classroom & loses his bonafide status till the due payments along with late fee charges are paid & credited in bank.

7. Beyond 30 days from the due date, a “forced withdrawal” student will be allowed to rejoin the program with the rejoining fee of Rs.10000/- (Rupees ten thousand only)

8. Any student who goes on “Forced withdrawal” more than once in a Program will not be allowed to

rejoin the program.

9. The student id would be enabled within 3 working days of student payment credited in bank, along with late payment charges.

Fee once paid is neither refundable nor transferable towards any other student/ program/ batch.

It is mandatory that the students payment details are correctly entered in the system by his classroom coordinator/ student himself during online payments, irrespective of cases where the payment is made by the student directly to Institute or HUGHES. In absence of correct record, the student shall automatically be put on default and may lose his Login ID henceforth.

It is strongly advised to the students to check if their payment records are in SMS system correctly every time to avoid discontinuations or late payment charges.

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11. Taxes

Any taxes or duties (“taxes”) imposed/assessed by the Central Government, local authority or any other

Government Department or statuary authority by virtue of any enactment or amendment to the existing statutes or otherwise in respect of the program being conducted by HCIL, shall be payable by the students as and when the same gets applicable. The students shall be liable to pay the same immediately, which may be before, after or during the term of the program. HUGHES reserves the right to take any action it deems fit if the student does not pay such taxes to HUGHES.

12. Break from the Program and Rejoining

Break from a Program is not allowed.

A student may make a request for break from a program giving details of reasons for such a request. In case HUGHES / Institute is satisfied with the reasons for seeking Break from a program, (in exceptional cases, on compassionate ground etc.) it may be allowed, subject to student not in any form of default,

payment or academic. However permission to seek break does not automatically provide a right to rejoin any subsequent batch of the same program & specific approval process has to be followed as below:

Payment of differential fees as applicable to the repeat program as compared to discontinued program. Student must complete a Program within a time frame not longer than 3 times the original Program duration, in case of Break & Rejoins. Payment of Rejoining fee which is currently Rs 10,000/- (in case of International, its $300) Availability of free seat at the chosen center.

Request for break with adequate details may be submitted to wecare@hughes.in

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13. Refund of Fees

Any kind of refund is not permissible once a candidate has been admitted to a program. The Fees and other dues, once paid, under no circumstances is refundable,

adjustable or transferable. Students discontinuing in the middle of the course will not be refunded the fee, other dues and security deposits (if any).

In exceptional cases, Refund for Application Fees will be processed if: a) A Program is called off

b) If there is a delay is greater than 60 days in Program Start i.e.

difference between Original Program Start date and Revised Program Start Date.

1st Installment is refundable if Program doesn’t start within 60 days of initial communicated start date or is called off.

14. Certificate

Certificates are being issued by institute only subject to Completion of Program successfully as per individual institute’s policy & process. Generally it’s done on

Successfully completion of Examination & Assessment

Maintaining attendance of minimum 80%

No due certificates from HUGHES, classroom center & Institute’s Academics department.

Note:-HGEIL & Centers will not have any role or ownership on

Any Complaint / query regarding delayed / lost certificates

Any Complaint on damaged / soiled or poor Quality certificate

However HUGHES shall support & coordinate with Institute to address the issue if a formal call is logged at wecare@hughes.in

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