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STUDENT HANDBOOK

Australian Study Link Institute


Orientation program Our orientation program covers the information listed below and will be conducted prior to course commencement. It is essential that you attend the orientation program otherwise you may miss out on information that affects your study, your visa and your enjoyment of your stay in Australia. The purpose of the orientation session is to fully inform new students of most aspects of life at the Institute and to provide an introduction to studying, Melbourne’s costs of living, transportation, facilities, banking and accommodation. In addition, Institute staff will be introduced a tour of the Institute and the local area will take place and an opportunity to ask questions will be given.

• Fees and fee refunds

• English skills and study

• Assessment

• Recognition of prior learning credit transfer

• Institute contact details

• Student visa conditions

• Health insurance

• Banking and tax file numbers

• Transport and travel between campuses

• Communication (e.g. internet and mobile phones)

• Complaints and appeals

• Student code of behaviour

• Attendance requirements

• Course progress requirements

• Meeting the Course within a time frame

• Keeping address and contact details up-‐to-‐date

• Support services for students

• Legal services for students

• Emergency and health services for students

• Institute facilities and resources


Student orientation self-‐assessment After your orientation program, please go through the list below and make sure that you can check off each item as having been done and understood. If there are any items that you cannot check off then you must contact Institute so that these matters could be properly explained to you. Have you:

¨ A copy of the Student Handbook

¨ Checked your enrolment status and if required, please make relevant amendments of necessary information

¨ Obtained the names and contact details of key administrative person in the Institute

¨ Understood the terms "cheating" and "plagiarism" as they pertain to Institute study

¨ Familiarised yourself with the key support services of the Institute

¨ Known the type of assessment you will receive in your course

¨ Understood the criteria, weighting, and submission dates of the assessments you have been set

¨ Understood the nature of the feedback you are likely to receive from teachers

¨ Understood the different assessment outcomes

¨ Appreciated the need for balance between academic and social experiences at the Institute

¨ Understood the number of contact hours you have per week

¨ Located the toilets in the Institute

¨ Located the emergency exits in the Institute

¨ Familiarised yourself with the public transport timetable

¨ Established a meeting point and time to catch up with friends

¨ Understood the Institute attendance requirements

¨ Understood the Institute academic progress requirements

¨ Understood the Overseas Student Visa Requirements

¨ Understood work-‐based training and assessment requirements

Australian Study Link Institute (ASLI) Contact Details:

Head Office/ Lonsdale St Campus:

Street Address:Level 2, 123 Lonsdale Street, Melbourne, Victoria-‐ 3000 Northcote Campus: Commercial Kitchen Address: 216 High Street, Northcote Vic 3070

Phone: +61 3 9639 9951

Email: [email protected] Website: www.asli.vic.edu.au


Helpful Contact Person as ASLI Name Position Contact Detail Vikram Arora Chief Executive Officer Email: [email protected]

Ph: 040 359 7094 Neha Chabra Training Manager Email: [email protected]

Ph: 042 090 8907 Kanupriya Sharma Compliance Manager Email: [email protected]

Ph: 043 033 9575 Harsh Srivastava Student Support Officer Email: [email protected]

Ph: 03 9639 9951


Entry Requirement with Qualifications: Qualification Entry Requirement

SIT30816 Certificate III in Commercial Cookery

• All students must of the age of 18 years or over at the time of applying for admission at Australian Study Link Institute.

• Entry in to course requires IELTS band score of 5.5 or equivalent in line with Department of Home Affairs (DHA) regulations.

• Satisfactory completion of studies in applicant’s home country equivalent to an Australian Year 12 qualification is required for entry into qualification.

or Mature age students will also be considered without the minimum education requirements but with relevant work experience within chosen area of study and a demonstrated capacity to meet course requirements. A minimum of 2 years experience would normally be expected but each case will be reviewed individually with relevant work experience evidenced by work reference letter on company letterhead, work samples and curriculum vitae submitted will be considered.

SIT40516 Certificate IV in Commercial Cookery SIT50416 Diploma of Hospitality Management SIT60316 Advanced Diploma of Hospitality Management BSB42415 Certificate IV in Marketing and Communication BSB42015 Certificate IV in Leadership and Management BSB40215 Certificate IV in Business BSB51915 Diploma of Leadership and Management BSB50215 Diploma of Business BSB52415 Diploma of Marketing and Communication



• Completed all core units in BSB42415 Certificate IV in Marketing and Communication.



BSB61315 Advanced Diploma of Marketing and Communication



• Completed all core units in BSB52415 Diploma of Marketing and Communication. • Satisfactory completion of studies in applicant’s home country equivalent to an

Australian Year 12 qualification is required for entry into qualification. or

Mature age students will also be considered without the minimum education requirements but with relevant work experience within chosen area of study and a demonstrated capacity to meet course requirements. A minimum of 3 years experience would normally be expected but each case will be reviewed individually with relevant work experience evidenced by work reference letter on company letterhead, work samples and curriculum vitae submitted will be considered.


BSB60215 Advanced Diploma of Business



• Previous studies and/or work experience in a business field • Satisfactory completion of studies in applicant’s home country equivalent to an

Australian Year 12 qualification is required for entry into qualification. or

Mature age students will also be considered without the minimum education requirements but with relevant work experience within chosen area of study and a demonstrated capacity to meet course requirements. A minimum of 3 years experience would normally be expected but each case will be reviewed individually with relevant work experience evidenced by work reference letter on company letterhead, work samples and curriculum vitae submitted will be considered.

BSB61015 Advanced Diploma of Leadership and Management

BSB30115 Certificate III in Business • All students must of the age of 18 years or over at the time of applying for admission at Australian Study Link Institute.

• Entry in to course requires IELTS band score of 5.5 or equivalent in line with Department of Home Affairs (DHA) regulations

or For Assessment Level 1 countries without IELTS – English Placement Test administered internally by ASLI as a English Requirement at the time of commencement



Entry Review Process The Student acknowledges having viewed, read and understood prior to enrolment:

• The course content and duration, qualification offered if applicable, modes of study and assessment methods. • The requirements for acceptance into a course, including the minimum level of English Language proficiency.

Enrolment Process • Prospective students need to undergo a pre training interview which identifies how the course will meet the

prospective student's needs, what their career goals are and will explore if the proposed course will suitably achieve those goals. If the course is not considered the best option, the prospective student will be guided towards other courses, within or external to the institute, or if possible, another suitable information source.

Pre training interview also includes: • Description of the course, including the length of the course, study method, assessment method and

requirements.

• The prospective student's rights and responsibilities as a student.

• Payment terms and conditions, including any progressive payments, any non-‐refundable payments, material fees, if applicable, and any other resources required for the course.

• ASLI refund policy, prior to and after enrolment


• Outline of the institute's Recognition of Prior Learning (RPL) and Credit Transfer (CT) process and the prospective student's possible eligibility to apply for RPL / CT.

Support and Progression • Any special learning needs that may impact the prospective student's ability to successfully complete the course,

including but not limited to, physical needs, psychological needs, learning difficulties, language deficiencies, emotional needs, financial needs, technology needs, and travel/attendance needs

• ASLI staff member will inform the prospective student that an assessment is required of the prospective student's competence in the five Australian Core Skills Framework (Refer to ACSF Level Appendix 1) against the appropriate level for the course as determined by the institute in the following areas:

o Learning

o Reading

o Writing

o Oral Communication

o Numeracy

• Outline the internal and external support services available to students who study with the

• Who to approach within the ASLI when specific assistance is required

• Appeals and complaints process when any issue arises, including appeals against assessment results.

• Assistance that is available to use and access technology and learning resources to complete the course.

Course Completion • That the course is meeting the needs of the student's work career goals and study needs

• What is required to complete the course successfully

• Whether the course is likely to be completed within the planned study time

• The 'value' of the training provided by the institute

1. If an initial application is accepted, prospective student will be forwarded a Letter of Offer. After payment is received along with written agreement, a CoE will be issued. Details such as course commencement, location, timetable, required resources and any other applicable information will be conveyed at this stage of the enrolment process. The application will be converted to an enrolment form and processed on the student management system.

2. The designated staff member will evaluate the information gathered from the prospective student, and recommendations from the LLN assessor (if relevant), and recommend to the Training Manager that the prospective student should be accepted or directed to another course or information source. The prospective student will be informed of the evaluation outcome, either verbally, in writing or both. An orientation programme will also be conducted either prior to commencement of the course. This session will highlight several of the key issues above -‐ see orientation procedure for details.


Fee & Charges with Course Duration: Qualification Course

Length (Including Holidays)

Tuition Fee

Material Fee

Hospitality Kit

Total Course Cost

SIT30816 Certificate III in Commercial Cookery 52 Weeks 11,025 600 375 12,000 SIT40516 Certificate IV in Commercial Cookery 78 Weeks 15,725 900 375 17,000 SIT50416 Diploma of Hospitality Management 70 Weeks 11,225 900 375 12,500 SIT60316 Advanced Diploma of Hospitality Management 92 Weeks 16,800 1200 N/A 18,000 BSB42415 Certificate IV in Marketing and Communication 26 Weeks 6,700 300 N/A 7,000 BSB42015 Certificate IV in Leadership and Management 40 Weeks 9,400 600 N/A 10,000 BSB40215 Certificate IV in Business 26 Weeks 5,700 300 N/A 6,000 BSB51915 Diploma of Leadership and Management 52 Weeks 11,400 600 N/A 12,000 BSB50215 Diploma of Business 26 Weeks 5,700 300 N/A 6,000 BSB52415 Diploma of Marketing and Communication 50 Weeks 9,400 600 N/A 10,000 BSB61315 Advanced Diploma of Marketing and Communication 52 Weeks 9,400 600 N/A 10,000 BSB60215 Advanced Diploma of Business 52 Weeks 11,400 600 N/A 12,000 BSB61015 Advanced Diploma of Leadership and Management 52 Weeks 8,000 600 N/A 8,600 BSB30115 Certificate III in Business 52 Weeks 11,400 600 N/A 12,000

N/A = Not Applicable Course Cost Payment Plan:

Ø Initial Deposit-‐ due prior to enrolment into the course (Part of the total course cost) • Tuition Fees: $ 1,500 • Material Fees: In full • Hospitality Kit: $ 375 (Where applicable)

Ø Monthly Payment* (Due on Enrolment Day) = Total Course Cost – Initial Deposit Course Length

*Monthly Payment = Calendar payment will be due on the same date each month (ie-‐ the enrolment day of the course)


SIT30816 Certificate III in Commercial Cookery (For detailed information please refer to Delivery Schedule) This qualification reflects the role of commercial cooks who use a wide range of well-‐developed cookery skills and sound knowledge of kitchen operations to prepare food and menu items. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. This qualification provides a pathway to work as a commercial cook in organisations such as restaurants, hotels, clubs, pubs, cafés, and coffee shops. Units Covered: BSBSUS201 Participate in environmentally sustainable work practices BSBWOR203 Work effectively with others SITHCCC001 Use food preparation equipment SITHCCC005 Prepare dishes using basic methods of cookery SITHCCC006 Prepare appetisers and salads SITHCCC007 Prepare stocks, sauces and soups SITHCCC008 Prepare vegetable, fruit, egg and farinaceous dishes SITHCCC012 Prepare poultry dishes SITHCCC013 Prepare seafood dishes SITHCCC014 Prepare meat dishes SITHCCC018 Prepare food to meet special dietary requirements SITHCCC019 Produce cakes, pastries and breads SITHCCC020 Work effectively as a cook SITHKOP001 Clean kitchen premises and equipment SITHKOP002 Plan and cost basic menus SITHPAT006 Produce desserts SITXFSA001 Use hygienic practices for food safety SITXFSA002 Participate in safe food handling practices SITXHRM001 Coach others in job skills SITXINV002 Maintain the quality of perishable items SITXWHS001 Participate in safe work practices SITXMGT001 Monitor work operations SITXINV004 Control stock SITXHRM002 Roster staff SITXWHS002 Identify hazards, assess and control safety risks


SIT40516 Certificate IV in Commercial Cookery (For detailed information please refer to Delivery Schedule) This qualification reflects the role of commercial cooks who have a supervisory or team leading role in the kitchen. They operate independently or with limited guidance from others and use discretion to solve non-‐routine problems. This qualification provides a pathway to work in organisations such as restaurants, hotels, clubs, pubs, cafes and coffee shops, or to run a small business in these sectors. Possible job titles include:

§ chef § chef de partie.

Units Covered: BSBDIV501 Manage diversity in the workplace BSBSUS401 Implement and monitor environmentally sustainable work practices SITHCCC001 Use food preparation equipment SITHCCC005 Prepare dishes using basic methods of cookery SITHCCC006 Prepare appetisers and salads SITHCCC007 Prepare stocks, sauces and soups SITHCCC008 Prepare vegetable, fruit, egg and farinaceous dishes SITHCCC012 Prepare poultry dishes SITHCCC013 Prepare seafood dishes SITHCCC014 Prepare meat dishes SITHCCC018 Prepare food to meet special dietary requirements SITHCCC019 Produce cakes, pastries and breads SITHCCC020 Work effectively as a cook SITHKOP002 Plan and cost basic menus SITHKOP004 Develop menus for special dietary requirements SITHKOP005 Coordinate cooking operations SITHPAT006 Produce desserts SITXCOM005 Manage conflict SITXFIN003 Manage finances within a budget SITXFSA001 Use hygienic practices for food safety SITXFSA002 Participate in safe food handling practices SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXINV002 Maintain the quality of perishable items SITXMGT001 Monitor work operations SITXWHS003 Implement and monitor work health and safety practices SITHKOP001 Clean kitchen premises and equipment SITXINV004 Control stock SITXHRM002 Roster staff SITXWHS002 Identify hazards, assess and control safety risks BSBSUS201 Participate in environmentally sustainable work practices BSBWOR203 Work effectively with others SITXCCS007 Enhance customer service experiences


SIT50416 Diploma of Hospitality Management (For detailed information please refer to Delivery Schedule) This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions. This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multi skilling and for specialisation in accommodation services, cookery, food and beverage and gaming. Possible job titles include:

§ banquet or function manager § bar manager § café manager § chef de cuisine § chef patissier § club manager § executive housekeeper § front office manager § gaming manager § kitchen manager § motel manager § restaurant manager § sous chef § unit manager catering operations

Units Covered: SITXFSA002 Participate in safe food handling practices SITXWHS002 Identify hazards, assess and control safety risks SITXFSA001 Use hygienic practices for food safety BSBWOR203 Work effectively with others BSBSUS201 Participate in environmentally sustainable work practices SITXFIN004 Prepare and monitor budgets SITXFIN003 Manage finances within a budget SITXMGT001 Monitor work operations SITXINV004 Control stock SITHKOP007 Design and cost menus SITHKOP004 Develop menus for special dietary requirements BSBMGT517 Manage operational plan SITXHRM002 Roster staff BSBCMM401 Make a presentation BSBADM502 Manage meetings BSBRES401 Analyse and present research information BSBADM405 Organise Meeting BSBITU302 Create electronic presentations BSBDIV501 Manage diversity in the workplace SITXCOM005 Manage conflict SITXHRM003 Lead and manage people SITXMGT002 Establish and conduct business relationships SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITHIND002 Source and use information on the hospitality industry SITXGLC001 Research and comply with regulatory requirements SITXWHS003 Implement and monitor work health and safety practices SITHCCC020 Work effectively as a cook


SIT60316 Advanced Diploma of Hospitality Management (For detailed information please refer to Delivery Schedule) This qualification reflects the role of highly skilled senior managers who use a broad range of hospitality skills combined with specialised managerial skills and substantial knowledge of industry to coordinate hospitality operations. They operate with significant autonomy and are responsible for making strategic business management decisions. This qualification provides a pathway to work in any hospitality industry sector and for a diversity of employers including restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-‐skilling and for specialisation in accommodation services, cookery, food and beverage and gaming. Possible job titles include:

§ area manager or operations manager § café owner or manager § club secretary or manager § executive chef § executive housekeeper § executive sous chef § food and beverage manager § head chef § motel owner or manager § rooms division manager.

Units Covered BSBDIV501 Manage diversity in the workplace BSBFIM601 Manage finances BSBMGT517 Manage operational plan BSBMGT617 Develop and implement a business plan SITXCCS008 Develop and manage quality customer service practices SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXFIN005 Manage physical assets SITXGLC001 Research and comply with regulatory requirements SITXHRM003 Lead and manage people SITXHRM004 Recruit, select and induct staff SITXHRM006 Monitor staff performance SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXMPR007 Develop and implement marketing strategies SITXWHS004 Establish and maintain a work health and safety system SITXFSA001 Use hygienic practices for food safety SITHKOP005 Coordinate cooking operations BSBADM502 Manage meetings BSBRES401 Analyse and present research information BSBCMM401 Make a presentation SITXWHS002 Identify hazards, assess and control safety risks SITHIND002 Source and use information on the hospitality industry SITHKOP007 Design and cost menus SITXFSA002 Participate in safe food handling practices SITXINV004 Control stock SITXCCS007 Enhance customer service experiences BSBMKG401 Profile the market BSBRSK501 Manage risk SITXHRM002 Roster staff BSBMGT616 Develop and implement strategic plans BSBINM601 Manage knowledge and information SITXCOM005 Manage conflict


BSB42415 Certificate IV in Marketing and Communication (For detailed information please refer to Delivery Schedule) This qualification is suitable for those who use well-‐developed marketing skills across a variety of contexts. Job titles might include direct marketing officers, market research assistants, marketing coordinators, marketing officers and public relations officers. They often adept problem solvers can analyse information well and may have some limited responsibility for others. In most cases, individuals would usually report to a more senior marketing practitioner. Units Covered

BSB52415 Diploma of Marketing and Communication (For detailed information please refer to Delivery Schedule) This qualification applies to individuals with a sound theoretical knowledge base in marketing and communication and who demonstrate a range of managerial skills to ensure that functions are effectively conducted in an organisation or business area. Typically they would have responsibility for the work of other staff and lead teams. Units Covered BSBMKG507 Interpret market trends and developments BSBMKG523 Design and develop an integrated marketing communication plan BSBPMG522 Undertake project work BSBADV507 Develop a media plan BSBADV509 Create mass print media advertisements BSBWRT501 Write persuasive copy BSBMKG510 Plan e-‐marketing communications BSBMKG506 Plan market research BSBMKG514 Implement and monitor marketing activities BSBADM502 Manage meetings BSBMKG522 Plan measurement of marketing effectiveness BSBMKG515 Conduct a marketing audit

BSBCMM401 Make a presentation BSBCRT401 Articulate, present and debate ideas BSBMGT407 Apply digital solutions to work processes BSBMKG417 Apply marketing communication across a convergent industry BSBMKG418 Develop and apply knowledge of marketing communication industry BSBFIA402 Report on Financial Activity BSBADV404 Schedule Advertisements BSBMKG413 Promote products and services BSBPRO401 Develop product knowledge BSBWRT401 Write complex documents BSBRES401 Analyse and present research information BSBADM405 Organise Meetings


BSB61315 Advanced Diploma of Marketing and Communication (For detailed information please refer to Delivery Schedule) This qualification reflects the role of individuals who provide leadership and strategic direction in the marketing and communications activities of an organisation. They analyse, design and execute judgements using wide-‐ranging technical, creative, conceptual and managerial competencies. Their knowledge base may be highly specialised or broad within the marketing and communications field. Typically they are accountable for group outcomes and the overall performance of the marketing and communication, advertising or public relations functions of an organisation. Units Covered BSBMKG603 Manage the marketing process BSBMGT615 Contribute to organisation development BSBMGT605 Provide leadership across the organisation BSBADV602 Develop an advertising campaign BSBMGT617 Develop and implement a business plan BSBMKG607 Manage market research BSBRSK501 Manage risk BSBHRM602 Manage human resources strategic planning BSBMKG608 Develop organisational marketing objectives BSBMGT616 Develop and implement strategic plans BSBINN601 Lead and manage organisational Change BSBMKG609 Develop a marketing plan

BSB42015 Certificate IV in Leadership and Management (For detailed information please refer to Delivery Schedule) This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team. They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources. Units Covered BSBLDR401 Communicate effectively as a workplace leader BSBLDR402 Lead effective workplace relationships BSBLDR403 Lead team effectiveness BSBMGT402 Implement operational plan BSBREL402 Build client relationships and business networks BSBRSK401 Identify risk and apply risk management processes BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements BSBWOR404 Develop work priorities BSBCUS401 Coordinate implementation of customer service strategies BSBCUS402 Address customer needs BSBPMG522 Undertake project work BSBWRT401 Write complex documents


BSB51915 Diploma of Leadership and Management (For detailed information please refer to Delivery Schedule) This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.

Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements.

They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.

Units Covered BSBPMG522 Undertake project work BSBRSK501 Manage risk BSBWOR501 Manage personal work priorities and professional development BSBCUS501 Manage quality customer service BSBMGT502 Manage people performance BSBHRM513 Manage workforce planning BSBLDR501 Develop and use emotional intelligence BSBMGT517 Manage operational plan BSBLDR502 Lead and manage effective workplace relationships BSBWOR502 Lead and manage team effectiveness BSBWHS501 Ensure a safe workplace BSBADM502 Manage Meetings

BSB61015 Advanced Diploma of Leadership and Management (For detailed information please refer to Delivery Schedule) This qualification reflects the role of individuals who apply specialised knowledge and skills, together with experience in leadership and management, across a range of enterprise and industry contexts. Individuals at this level use initiative and judgement to plan and implement a range of leadership and management functions, with accountability for personal and team outcomes within broad parameters. They use cognitive and communication skills to identify, analyse and synthesise information from a variety of sources and transfer their knowledge to others, and creative or conceptual skills to express ideas and perspectives or respond to complex problems. Units Covered BSBFIM601 Manage finances BSBINN601 Lead and manage organisational Change BSBMGT605 Provide leadership across the organisation BSBMGT617 Develop and implement a business plan BSBHRM602 Manage human resources strategic planning BSBMGT616 Develop and implement strategic plans BSBMKG608 Develop organisational marketing objectives BSBRSK501 Manage risk BSBMGT615 Contribute to organisation development BSBADV602 Develop an Advertising Campaign BSBMKG609 Develop a marketing plan BSBMKG603 Manage the Marketing Process


BSB30115 Certificate III in Business (For detailed information please refer to Training and Assessment strategy of the Course) This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team. Units Covered BSBITU303 Design and produce text documents BSBCMM301 Process customer complaints BSBITU307 Develop keyboarding speed and accuracy BSBWHS302 Apply knowledge of WHS legislation in the workplace BSBPRO301 Recommend products and services BSBITU306 Design and produce business documents BSBWRT401 Write complex documents BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements BSBITU302 Create electronic presentations BSBITU309 Produce desktop published documents BSBITU304 Produce spreadsheets BSBWRT301 Write simple documents

BSB40215 Certificate IV in Business (For detailed information please refer to Delivery Schedule) This qualification is suited to those working as administrators and project officers. In this role, individuals use well-‐developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. Units Covered BSBWRT401 Write complex documents BSBRES401 Analyse and present research information BSBADV404 Schedule Advertisement BSBREL401 Establish Networks BSBADM405 Organise Meetings BSBMKG413 Promote Products and Services BSBLED401 Develop teams and individuals BSBCMM401 Make a presentation BSBMGT407 Apply digital solutions to work processes BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements


BSB50215 Diploma of Business ((For detailed information please refer to Delivery Schedule) This qualification would apply to individuals with various job titles including executive officers, program consultants and program coordinators. Individuals in these roles may possess substantial experience in a range of settings but seek to further develop their skills across a wide range of business functions. Conversely, it may also apply to those with little or no vocational experience, but who possess sound theoretical business skills and knowledge that they would like to develop in order to create further educational and employment opportunities. Units Covered BSBADM502 Manage Meetings BSBADV507 Develop a media plan BSBADM506 Manage business document design and development BSBWRT501 Write persuasive copy BSBMKG514 Implement and monitor marketing activities BSBADV509 Create mass Print media advertisements BSBMKG515 Conduct a marketing audit BSBPMG522 Undertake project work

BSB60215 -‐ Advanced Diploma of Business (For Detailed information please refer to Training and Assessment strategy of the Course) This qualification reflects the role of individuals with significant experience in a senior administrative role who are seeking to develop expertise across a wider range of business functions. The qualification is suited to individuals who possess significant theoretical business skills and knowledge and wish to consolidate and build pathways to further educational or employment opportunities. Units Covered BSBADV602 Develop an advertising campaign BSBINM601 Manage knowledge and information BSBINN601 Lead and Manage Organisational Change BSBFIM601 Manage finances BSBMGT615 Contribute to organisation development BSBSUS501 Develop workplace policy and procedures for sustainability BSBMGT608 Manage innovation and continuous improvement BSBMGT616 Develop and implement strategic plans


Information for Students

Work Based Training (WBT) (Refer to Work experience logbook, Workplace agreement, Employer/Host Employer Work Based Training Handbook) Work Based Training (WBT) has been implemented for the delivery of SITHCCC020 Work effectively as a cook and SITHKOP005 Coordinate cooking operations. WBT is aimed at giving students a varied experience in a real live situation, under normal commercial pressures. The learners doing this course will be doing work-‐based training within a course length (Refer to Delivery Schedule for more information). This will include a session for WBT Induction and another for the logbook discussion/feedback and written assessment. Each student will complete work placement with an approved Host Employer or provide evidence of having completed the required training with their employer, if they are employed in a suitable hospitality establishment. Each learner will have tasks to be performed at work, which will be assessed by the trainer upon completion of placement. During work-‐based training, students will be able to obtain practical skills and experience in real workplace settings. This will assist students to be job-‐ready at graduation.

Course assessment A number of approaches to course assessment are used by the Institute staff. Assessment approaches may include: observation of performance in class; case studies; projects; assignments; presentations; role plays; written tests and exams; work experience or work placement. Students will be given advance warning of the time and form of any assessment and will not be expected to sit an assessment they have not prepared for. Students who are dissatisfied with their assessment outcome may apply for appeal for the outcome by contacting their trainer or assessor.

Students are entitled to a maximum of three assessment attempts for each assessment. If after three assessment attempts, student’s competence is “Not Yet Competent”, they will be required to repeat the unit and pay any fees associated with repeating the unit.

Not attending for an assessment will be counted as one assessment attempt for each occurrence unless: a) the student can provide a certificate from a registered medical practitioner indicating that the student was

medically unable to attend the assessment; or b) The student can provide independent evidence of exceptional compassionate circumstances beyond the

student’s control, such as serious illness or death of a close family member to explain the non-‐attendance at the assessment.

Assignment: An assignment is regarded as any work required for the assessment of competency; the due date for assignments is final. Assignments received after the due date may not be assessed.

Submission of Assignments:

• Assignments are usually completed outside normal class times and time allocations are reasonable. • All assignments should be submitted using the appropriate “assignment Cover Sheet”. Students should retain a

backup copy of their assignments until the original is returned. • All assignments must be presented in word-‐processed format. All assignments will be marked on content, in

relation to the performance criteria. The assignment outline may specify a presentation com potent or style of format.

• All assignments are to be submitted to your teachers in scheduled class time. Assignments will not be accepted by any of the Administration staff at any time; they will only be accepted by the relevant teacher concerned.


Types of Assessment Case Studies: A case study is a written or verbal presentation of a situation that either did or could happen in a related area. Students are then required to solve problems or make decisions. Presentations: Students may be required to make a presentation to the class, either as an individual or as part of a group. This usually involves research of the topic, design of the presentation and selection of appropriate presentation aids such as videos, poster, overhead transparencies, etc. A written submission may be required to support the presentation. Tests: Students may be required to complete a written test. This may consist of short answer questions, multiple choice, open-‐ended essay, sentence completion, structured essay, true-‐false questions, or matching pair’s questions. In Class Activities/Exercises: Students may be assessed by way of an in-‐class exercise and/or experiential activity during a class.

Assessment Guidelines: Refer to Assessment task guidelines

Irregularity for the purposes of student examination or other legitimate assessment processes: The unauthorised use or attempted use by or for any student of any means to gain unfair advantage in any examination, test, assignment, essay or other work, the assessment of which forms part of the final assessment. It includes any action taken by a student which would constitute an unfair advantage or intentionally fraudulent attempt to demonstrate competency in an examination or assessment context which forms part of a final assessment. An irregularity includes misconduct and plagiarism.

The Assessment Policy: During all parts of the assessment process the academic standards and integrity of the Institute will be maintained and safeguarded, and the principles of natural justice will be followed in all proceedings. Assessments will be planned, conducted and validated by appropriately qualified staff. Teachers shall inform students of the requirements for assessments and will ensure that they have every opportunity, consistent with the policy and procedures, to complete all assessments for a module/competency. Assessment: Assessment of all the courses are competency based and to achieve the qualification, the student must be competent in all the units to be included in the qualification. Conducting Assessments: All the assessments/re-‐assessments need to be conducted as per “assessment of competencies policy” which provided the detailed information about the system to be used for conducting assessments. Outcome: Assessment satisfactory completed = S Assessment not satisfactory completed = NS Assessment not submitted = NC

Final result: If all assessments of the unit is satisfactorily completed = C (Competent) If any assessment of the unit is not satisfactory completed = NYC (Not Yet Competent)


Complaint and Appeal: Student have a right to appeals against assessment/re-‐assessment/CT/RPL outcome, the essential nature of an appeal is that it is a request by a student to reconsider a decision made by the institute. The detailed information about complaint and appeal is mentioned in “complaint and appeal policy” Plagiarism and Cheating: Academic integrity is an essential component of teaching and learning. All cases of cheating and plagiarism are unacceptable and must be reported to the Training Manager. Please refer Plagiarism and Cheating policy for further details. Re-‐assessment: Students who receive a ‘NYC’ may re-‐submit the assessment twice at free of charge. Please refer to Re-‐assessment Policy for further details. Student Academic records: Students wishing to access their own records anytime, must put the request in writing to the administration Manager using the “Letter Request Form” available at reception. This request will be process within 14working days. Definitions Assessment The process of collecting evidence and making judgements about whether

competency has been achieved or learning outcomes satisfactorily completed.

Graded Assessment Refers to the awarding of marks that contribute to the final grade of a module/unit.

Irregularity for the purposes of student examination or other legitimate assessment processes

The unauthorised use or attempted use by or for any student of any means to gain unfair advantage in any examination, test, assignment, essay or other work, the assessment of which forms part of the final assessment. It includes any action taken by a student which would constitute an unfair advantage or intentionally fraudulent attempt to demonstrate competency in an examination or assessment context which forms part of a final assessment. An irregularity includes misconduct and plagiarism.

Misconduct for the purposes of student examination or other legitimate assessment processes

An action by a student which is in breach of any legitimate directions issued by the examination supervisor or printed on the examination material or notices. This includes taking into an examination any material with the intention of using said material to obtain an unfair advantage.

Moderation The process of establishing comparability of standards of student performance in order to ensure that assessment is valid, reliable and fair.

Plagiarism The act of copying and inclusion of another's work, including information downloaded from the Internet.

Validation The act of reviewing, comparing and evaluating the assessment processes, tools and evidence contributing to judgements made by a range of assessors against the same competency standards.

Use of computing equipment Backup Discs/Memory sticks It is strongly recommended that students purchase a memory stick in order to save important files. Access to Computers

• Computers are available if a student wishes to do any work outside of class time. Students will need to check with the Course Co-‐ordinator regarding their availability and the supervision requirement.


Use of Computers • Food and drinks are not permitted in computer rooms at any time. • Students are not permitted to load or copy any software, including games, onto Institute computers. • Disciplinary action will be taken for any breach of these rules. Use of the internet and the World Wide Web • Students may only browse the internet and use email or chat lines only for the purpose of their course related research. • Sites known to contain material which is pornographic or illegal under International, Australian or State laws should not be visited and students should be aware that site visits may be logged.

Breaches of Copyright • Unauthorised use of software images or files is a breach of copyright and is regarded as a serious matter by the Institute. • It is against Institute policy for students to copy or reproduce any licensed software on the Institute computing equipment.

• Students who abuse the use of computer software images or files will be held legally accountable.

Non-‐compliance with Institute policy on computer usage (may result in any of the following): • Suspension of computing privileges • A disciplinary review which may include suspension or expulsion from the Institute • Legal action

Course delivery A number of approaches to course delivery are used by Institute staff. Course delivery approaches may include teacher led classroom delivery; workshops; seminars; tutorials and supervised study. During class time, students will be expected to participate by, for example, answering questions, giving opinions, demonstrating tasks, working with others in groups, making presentations and role-‐playing situations.

Credit transfer Credit transfer applies to situation where students have completed units identical to those they are currently enrolled for at another provider. Credit will be granted in accordance with the Credit Transfer Procedure. To apply for credit transfer, students must complete the credit transfer application form and attach copies of verified documents to support the application.

Qualifications to be issued Students completing all assessment requirements for a qualification will be awarded a certificate corresponding to the completed course. Students completing assessment requirements for part of a qualification will be awarded a Statement of Attainment indicating which modules or units of competency they have completed.

Unique Student Identifier (USI) A Unique Student Identifier (USI) is a reference number made up of numbers and letters that create a lifetime record for an individual of all the nationally recognized training that has been completed. Under the Unique Student Identifiers Act 2014, all RTOs in Australia must ensure they have a valid USI for any student that enrolls in nationally recognized training from 2015. This means (unless you have an exemption issued by the USI registrar) that as a student you must either: • Provide ASLI with your USI, or • Provide ASLI with permission to access or create your USI on your behalf. For information about exemptions for individuals please review this webpage: https://www.usi.gov.au/training-‐organisations/training-‐organisation-‐requirements/exemptions-‐individuals/how-‐apply You are required to fill Valid Form of identification if institute is applying USI on your behalf.

The ID that you provide for this purpose will be destroyed once we have used it for this purpose. If you would like to create your own USI, please visit: http://www.usi.gov.au/Students/Pages/default.aspx


Recognition of prior learning (RPL) Recognition of Prior Learning (RPL) is a process designed to recognise previous formal or informal learning, work and life experiences that the student may have had to the extent that they are relevant to the course outcomes. The RPL process allows students to receive recognition under these circumstances and therefore enable them to focus more on areas they need to achieve competencies in order to gain their qualifications. Students who believe they already have some of the competencies in the course may apply for Recognition of Prior Learning (RPL). An essential requirement of RPL is that you can prove that you currently have the required competencies. For more details refer to RPL Policy.

Access and equity policy The Institute Code of Practice includes an access and equity policy. This document is available on request. It is the responsibility of all staff to ensure the requirements of the access and equity policy are met at all times.

Fees and Charges Policy Australian Study Link Institute will charge a range of fees and charges for programs and courses.

1. Enrolment The student shall pay the Fees as outlined in the Letter of Offer & Written Agreement

2. Fee Payment

2.1 Students must pay course fees, application fee and OSHC to secure their enrolment with Institute. 2.2 Students will pay the same fee at time of enrolment until completion of the same course however re-‐

scheduling of any course or subject may incur fee increases. 2.3 Enrolment in a new course will incur any new fees charged. 2.4 Tuition fees will not be transferred to another educational institution. 2.5 Application fee, accommodation placement and airport pickup fees are non-‐refundable. 2.6 An initial deposit payable on enrolment as mentioned in the Letter of Offer. 2.7 Balance of fees is to be paid on an instalment program outlined in Payment plan 2.8 Late payment of Fees will incur a penalty on the fee instalment owed to Institute as referred in the

Payment Agreement. 2.9 Institute may restrict or withhold services or materials from the student if fees are overdue. 2.10 Fees paid by credit card will incur a further charge of 3% as a surcharge. 2.11 A late payment fee of AUD 50.00 for every 7 days will be charged if fee paid after the due date as indicated

on the student’s payment plan. 3. Course Abandonment

3.1 In the event a student abandons the course, all fees due are payable to Institute upon demand. 3.2 International students are not allowed by Government regulations to transfer to other institutes prior to

completing the first six months of their principal course.

4. Course Deferral, Suspension or Cancellation 4.1 Institute may defer, suspend or cancel a student’s enrolment in accordance with Deferral, Suspension &

Cancellation Policy. 4.2 Institute may at its discretion defer the commencement date, cancel or vary a course prior to course

commencement. In the event of deferral or cancellation before course Commencement Institute will refund fees in accordance with the ESOS Act Section 27 and the student agrees that there shall be no further entitlement to damages whatsoever.

4.3 Upon suspension of enrolment, the fees remain due on the scheduled dates according to the Payment Agreement

4.4 Regarding cancellation of a student’s enrolment during the course refer to the Institute Refund Policy. 5. Tuition Fee Protection

Institute assures the security of student fees through its compliance with the requirements of the Education Services for Overseas Students Act 2000 (ESOS).


6. Recognition of Prior Learning & Obligations to Recognise AQF Qualifications

Institute will ensure that a student’s prior knowledge and skills are recognized; providing they are able to demonstrate satisfactory achievement of the performance outcomes within that course requirement (refer to Institute Credit Transfer & RPL Policy).

7. Recommencement of Course

Students who have left studies at Institute for any reason and return after being away for 10 weeks or more to continue their studies will be charged a recommencement fee of $200.

8. Course Materials

9.1. Course fees include the cost of resource materials, equipment, and tools required for specific courses. 9.2. Additional fees for the cost of materials, additional equipment or other resources necessary to successfully complete a course will be charged.

9. Hospitality Course Requirements

Course fees do not include the cost of Hospitality Course Uniform, Toolkit & Shoes required for all Hospitality students which include practical observation in the commercial kitchen or Work Based Training

Student chef Uniform: $ 110 1. Chef jacket with white removable stud buttons 2. Trouser Black & White checked Yarn Dyed easy fit 3. White Apron 4. White Neck Tie 5. White Skull cap

Tool Kit: $176 Tool Kit: $ 210

1. Tool cover 2. Chef's knife 200mm(Sharplex) 3. Flexible Boning Knife 150mm (Sharplex) 4. Paring Knife 100m (Victorinox) 5. Vegetable peeler(Victorinox) 6. Sharpening Steel 250mm (Sharplex) 7. Set of star Nozzles (Tomkin) 8. Bread Knife (Sharplex) 9. Turning Knife (Sharplex) 10. Filleting Knife 11. Spatula 12. Dough Scraper Plastic 13. Tong 14. Whisk 15. Piping Bag 16. Wooden spoon

Safety Shoes with Steel Cap: $55

10. Additional Charges

10.1. Course fees do not include cost of any additional documents required for specific reasons. See charges below for additional documents: Re-‐Issue of Student ID Card $10 Re-‐Issue of Certificates and transcript $50 Re-‐enrolment per unit $300

OTHER FEES

Application Fee (not refundable) $200 Airport Pickup $150 Home Stay Fee Depends on specific arrangements


Refund Policy Purpose: The purpose of this policy is to set out the circumstances under which students may claim a refund and the associated procedures for handling refunds. Responsibility: Administration Manager is responsible for reviewing the refund requests and processing them. Procedure: 1. Refund application requests must be made in writing on the student refund request form provided at Australian Study Link Institute, or alternatively, the refund request form may be downloaded from the website(www.asli.vic.edu.au) or requested via email from [email protected]. 2. Filled in form must be submitted with the administration department. 3. The Administration Manager will process and approve the refund amount (if applicable) based on the circumstances listed below. 4. Refund will be made directly to the account stated in the refund request form and the student will be informed about the same via an email. 5. If the student is not eligible for any refund, based on the circumstances as stated below, the student shall be informed of the same via an email. 6. Any refund given will be recorded in the Institute Student Information System (VETTRAK) so that each student’s financial status is known.

FEE REFUND CONDITIONS REFUND APPLICABLE

1.0 Provider Default Provider default is applicable in the following situations. i The course does not begin on the agreed commencement date, or ii The course ceases to be provided at any time after it commences but before it is completed, or iii The course is not provided in full to the student because a sanction has been imposed on the registered provider or any other reason.

This applies to all students at Australian Study Link Institute . In the unlikely event that the institute is unable to deliver your course in full, you will be offered a refund of any Tuition Fee paid in advance for the default course. The refund amount will be calculated as follows:

The refund amount = weekly tuition fee x the number of weeks in the default period

a. The weekly tuition fee = total tuition fee for the course / number of calendar days in the course x 7. This amount is rounded up to the nearest whole dollar.

b. The number of weeks in the default period = number of calendar days from the default day to the end of the period to which the payment relates / 7

The refund will be paid to you within 2 weeks of the day on which the course ceased being provided. Alternatively, you may be offered enrolment in an alternative course by the Institute at no extra cost. You have the right to choose whether you would prefer a refund of course fees, or to accept a place at another institute. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement. If the Institute is unable to provide a refund or place you in an alternative course the Tuition Protection Service will be responsible for


providing refunds or providing assistance to locate an alternative. However, students are primarily responsible for finding another provider/institute which will accept them into an alternative course REFUND PROCEDURES: • The student will need to supply in writing to the Institute the nominated method of re-‐imbursement. • The money will be refunded to the student within 14 days after the written request is received.

2.0 Visa refused before course commencement

2.1 In the event where student’s initial visa is not granted.

In the event that the student’s visa has been refused, the refund amount shall be calculated as follows under section 9 of the refund specifications:

The refund amount = the total course fee minus 5% of the course fee received up to a maximum of $500 The total course fee also includes any non-‐tuition fee paid. REFUND PROCEDURES: A written request for refund and proof of visa refusal from the Australian Government must be sent to the Institute no later than four weeks after visa refusal.

2.2 In the event where a student enrols in a Package Program and the first course has commenced and the student visa is refused before the commencement of second course.

The refund amount will be calculated for the student for the commenced course as follows


where

a. The weekly tuition fee = total tuition fee for the course / number of calendar days in the course x 7. This amount is rounded up to the nearest whole dollar.

b. The number of weeks in the default period = number of calendar days from the default day to the end of the period to which the payment relates / 7

If the student has paid any tuition fee for the second course, the refund will be calculated as

The refund amount = the total course fee minus 5% of the course fee received up to a maximum of $500

REFUND PROCEDURES:

A written request for refund and proof of visa refusal from the Australian Government must be sent to the Institute no later than four weeks after visa refusal.

2.3 No proof of refusal from the Australian Government.

Refund will not be granted

3.0 Visa refused after commencement date 3.1 In the event that a student’s visa is not granted and the course has commenced.


a. The weekly tuition fee = total tuition fee for the course /


number of calendar days in the course x 7. This amount is rounded up to the nearest whole dollar.

b. The number of weeks in the default period = number of calendar days from the default day to the end of the period to which the payment relates / 7 Tuition fee does not include any non-‐tuition fee that might have been paid by the student.

4.0 Cancellation before commencement date 4.1 In the event that the student cancels their enrolment and requests a refund in writing 10 weeks or more prior to the course commencement.

A 70% refund of Monies paid for tuition fees will be issued to the student.

4.2 In the event that the student requests a refund in writing 6 weeks up to 9 full weeks prior to the course commencement.

A refund of 50% of monies paid for the tuition fees will be issued to the student.

4.3 In the event the student requests a refund in writing 5 full weeks or less prior to course commencement

No refund will be issued.

4.4 If a student requests to defer to any following intake/s before the commencement of the course initially applied for due to personal reasons.

There will be no refund of monies paid towards initial deposit.

5.0 Cancellation on or after commencement date 5.1 Withdrawals notified in writing and received by the Institute on the commencement date or after the semester commences.

No refund will be issued which includes all monies paid to Institute for Overseas Student Health Cover (OSHC), airport pick up, accommodation booking and board.

5.2 There is a student default due to any of the following reasons. i. The student failed to pay an amount he or she is liable to pay in order to undertake the course. ii. The student breached a condition of his or her student visa. iii. Misbehaviour by the student

No refund will be issued to a student either before or after commencement of course.

5.3 If a student fails to attend a course after the start of the Course.

No refund will be issued which includes all monies paid to Institute.

5.4 In the event that the student seeks and is granted approval by Institute to transfer to another provider prior to completion of six months study of the principal course.

No refund will be issued of any course money paid in advance.

5.5 If a Student chooses to pay Tuition Fees on an instalment basis on an agreed payment plan.

No refund will be issued for any course money (paid on instalment basis). Instalments paid will be for course fees due and payable to the institute for services already rendered.

6.0 Conditions 6.1 At the time of enrolment any Credit Transfer (CT)/ Recognition of Prior Learning (RPL) will be discussed & granted after the student provides sufficient evidence, If the Credit Transfer allows shortening of the duration of the course pro-‐rata fees will be worked out and offered to the student. Once the student accepts this offer, there will be no further reduction of the fee. 6.2 Fees not listed in this refund section are not refundable. Prior to a student enrolling fees may be altered without notice. Once a student has completed enrolment, fees will not be subject to change for the normal duration of the course. If a course length is extended by the student then any fee increases will be required to be paid for the extended component of the course. 6.3 Prior to a student enrolling fees may be altered without notice. Once a student has completed enrolment, fees will not be subject to change for the normal duration of the course. If a course length is extended by the student then any fee increases will be required to be paid for the extended component of the course. 6.4 If a student withdraws after any number of deferments The date on the original CoE will be considered for the purpose of determining the date of commencement of semester/course in relation to the institute refund policy and other related polices


Training facilities Lonsdale ST Campus: The training classrooms and administration is located at Level 2, 123 Lonsdale Street, Melbourne, Victoria-‐ 3000.This location is on a main road about 1 km from the centre of Melbourne. It is easily accessed by train with frequent services to Parliament Station which is a gentle 5 minutes’ walk from the Institute.

Northcote Campus: Kitchen Address: 216 High Street, Northcote Vic 3070 Students will be given complete information about the location of facilities and travel between the facilities during the orientation program run by the Institute.

Student Support and Welfare Services Student Support Services The training manager, student contact officer, teaching staff and administrative staff of the Institute are available to provide general advice and assistance with matter such as studying, homework, accommodation, English language problems and counselling. Students requiring special or intensive assistance must contact the training manager or the student contact officer who may refer them to external support services, if required. The Institute will not charge for support services it provides for referring students to external support services. However, students will have to pay any fees charged by external support services that they use.

These services include but are not limited to: Academic Study Skills Support A free service is available to students. Students who wish to take advantage of this service should see their Course Co-‐ordinator. In particular, help is available with time management, assignment preparation, referencing and bibliographies, writing reports, reading skills, numeracy skills, giving presentations, library research and note taking. Students are also encouraged to seek assistance from their individual teachers and Course Co-‐ordinator with all aspects of their studies to ensure successful completion of the course. English language and literacy support Help with oral and written English expression, reading comprehension and listening is available on an individual basis or as a part of a small group.

Counselling services Institute Refer for external counselling services: External counselling services Mary Duong (Consultant) Email: [email protected]; [email protected] Phone: 0420346525/0404652315

Student social activities Students are given the opportunity to participate in a range of social activities organised by Institute.

Job search and career advice Regular workshops are run to assist students with career planning, interview preparation, resume writing, personal development, work experience and market information.

Accommodation assistance Help is provided to students to select from the various housing options available to international students in Melbourne. Facilities ASLI provides students with the range of facilities to enhance and support their learning experiences.

• Computer and Internet access • Student Common Room • Spacious air-‐conditioned classroom with modern technological capabilities • Library access


• Current research based learning materials and learner friendly resources • Commercial Kitchen fully equipped to deliver the appropriate Training

Services ASLI will support students throughout the duration of their course. Students are encouraged to ask to help so that they can assimilate and adjust to their new learning environment and life in Australia. Some of the services we provide include assistance with:

• Application and enrolment • Seeking Work • Student accommodation • Airport reception • Language and literacy support • Transition and cultural support • Personal Counseling • Mentoring • Career advice • Referral to local community, health, financial, legal, migration or other services • Sport and recreational clubs

Evacuation Procedure From time to time evacuation procedures may occur. • Please cooperate with your teacher in evacuating the building, as directed, by going to and staying in the assembly

area until advised otherwise. • You may not re-‐enter the building until advised by your teacher, Course Coordinator or the Institute CEO

Dispute resolution procedure The Institute has a dispute resolution procedure to provide students with a fair and equitable process for resolving any disputes or complaints they may have. The dispute resolution procedure includes a requirement that an independent mediator will be appointed at no expense to the student if the student is dissatisfied with the resolution process undertaken by the Institute. The Institute will make no charge to the student for its dispute resolution process or referral to the independent mediator. If you have a complaint or appeal you should take the following steps:

• Contact the Institute to obtain a copy of the complaints and appeals procedure and the application form. • Complete the application form and lodge it with the Institute. • Follow up with the Institute.

Helpful contacts: Fire, ambulance and police emergency Phone 000 Trauma advice and referral Phone 1800 700 001 Dyslexia www.http://dyslexiaassociation.org.au

[email protected] Translating and Interpreting Service phone 131 450 Life Line 24 hour Counselling Services Phone 131 114 Doctor Royal Melbourne Hospital , Grattan St, Parkville, VIC 3050

Ph 03 9342 7000 Medical one, 23 QV Terrace, 292 Swanston St, Melbourne Vic 3000 Ph 03 8663 7000 Swanston Clinic Level 2,55 Swanston St, Melbourne Vic 3000 Ph 03 9654 9818

Dentist Melbourne city dental group, Ground floor, ACTU house 393 Swanston St, Melbourne Vic 3000 Ph 03 9662 2638

Community health centre North and West Melbourne Neighbourhood Centre, 58 Errol St, North Melbourne Vic, Ph 03 9328 4812


Physiotherapist Collins Street Physiotherapist Level 7, 520 Collins St Melbourne Vic Ph 03 9629 4299

Religious institutions The Anglican Diocese of Melbourne 209 Flinders Lane, Melbourne 3000 St Francis Catholic Church (Melbourne) Mosque 66-‐68 Jeffcott Street, Melbourne, Ph 03 9328 2067 Buddhists Melbourne Buddhist Centre, 1 Pitt Street, Brunswick

Study in Australia -‐ https://www.homeaffairs.gov.au/trav/stud Youth Central -‐ http://www.youthcentral.vic.gov.au/

Relevant legislation: A range of legislation is applicable to all staff and students. Information on relevant legislation can be found at the following websites.

Occupational Health & Safety http://www.business.channel.vic.gov.au/ Equal opportunity http://www.eoc.vic.gov.au/

https://www.humanrightscommission.vic.gov.au/the-‐law/equal-‐opportunity-‐act

RTO & CRICOS registration https://www.asqa.gov.au/ Educational services for overseas students http://aei.dest.gov.au/aei/esos/default.htm Department of Human Affair https://www.homeaffairs.gov.au/ Education and Training reform Act http://www.dms.dpc.vic.gov.au/

It is the responsibility of all staff to ensure the requirements of relevant legislation are met at all times. Please make good use of the web sites indicated or contact the CEO or Training Manager if you require further information. There may be additional, course-‐specific, legislation that is relevant. Information about this legislation will be communicated during the course.

Student code of behavior The Student Code of Behaviour requires the following rights and expectation to be respected and adhered to at all times.

• The right to be treated with respect from others, to be treated fairly and without discrimination, regardless of religious, cultural, racial and sexual differences, age, disability or socio-‐economic status

• The right to be free from all forms of intimidation • The right to work in a safe, clean, orderly and cooperative environment • Registered Training Organisation property protected from damage or other misuse • The right to have any disputes settled in a fair and rational manner (this is accomplished by the Grievance

Procedure) • The right to work and learn in a supportive environment without interference from others • The right to express and share ideas and to ask questions • The right to be treated with politeness and courteously at all times • The expectation that students will not engage in cheating or plagiarism • The expectation that students will submit work when required. • The expectation that students will maintain consistent academic performance by attending required • The expectation that students will complete all directed learning activities and assessments. • The expectation that student will meet the attendance and academic requirements of the course

For non-‐compliance with the Code of Conduct, the following procedure for discipline will be followed:

• A member of the Registered Training Organisation staff will contact students in the first instance to discuss the issue or behaviour and to determine how the issue might be rectified. This meeting and its outcomes will be documented, signed by all parties and included on the student’s personal file. (Step 1)

• Where the issue or behaviour continues, students will be invited for a personal interview with the Training Manager to discuss this issue further. This meeting and its outcomes will be documented, signed by all parties and included on the student’s personal file. (Step 2)


• Should the issue or behaviour continue, the student would be provided with a final warning in writing and a time frame in which to rectify the issue a copy of this letter will be included on the student’s personal file (Step 3)

• After the three steps in the discipline procedure have been followed, should the issue or behaviour still continue, training services will be withdrawn, and the student will be notified in writing that his/her enrolment has been suspended or cancelled.

• Suspension or cancellation of your enrolment has to be reported to DHA and may affect the status of your VISA • At any stage of this procedure, students are able to access the Institute complaints and appeals procedure to

settle any disputes that may arise.

Our Obligation as your RTO As a Registered Training Organisation (RTO) registered with Australian Skills Quality Authority (ASQA), we have an obligation to ensure the quality of the nationally recognised training and assessment we deliver. We must comply at all times with the Standards for RTOs 2015 which are part of the VET Quality Framework and ESOS act 2000 requirements. To ensure compliance we have developed comprehensive internal policies, procedures and systems that guide our compliant operations and we must participate in audits with ASQA upon their request. In addition, we must ensure that any third parties that we work with who have any involvement in your training and assessment comply as well. This includes any training partners, marketing brokers and sales people where applicable. As the RTO we have the responsibility to provide quality training and assessment in compliance with the standards for Registered Training organization 2015 and for the issuance of AQF certification documentation If at any time you feel we have not met our obligations as an RTO, you have the right to make a complaint following our Complaints and Appeals Policy outlined further on in this Handbook.

Consumer rights The following cooling-‐off period applies in Victoria under the following circumstances. The cooling off period is 7 days from the date you signed the student written agreement. To exercise this right, you must notify our office in writing that you wish to cancel within 7 days of signing student written agreement. This can be by email to [email protected] or by post.

Changes in ownership or third party arrangements Where there are any changes to agreed services, ASLI will advise the learner as soon as practicable, including in relation to any new third party arrangements, or a change in ownership, or changes to existing third party arrangements.


Visa requirements The Department of Home Affairs publishes a full list of mandatory and discretionary student visa requirements at https://www.homeaffairs.gov.au/trav/stud. Change of address Upon arriving in Australia, you are required to advise the Institute of your residential address and telephone number and of any subsequent changes to your residential address. This is extremely important. Under Section 20 of the Education Services for Overseas Students (ESOS) Act 2000, the Institute is obliged to serve a notice at your last known address if you breach a student visa condition relating to attendance or academic performance. The Institute may also send warning notices to you which are aimed at helping prevent breaches of your visa conditions. It is your responsibility and in your own interest to ensure that you always update your address details at the Institute to ensure you receives important information about your course, fees and possible breaches of your student visa. Additional information on student visa issues is available on the DHA web site at: https://www.homeaffairs.gov.au/ Student initiated deferral or suspension of enrolment Students may initiate a request to defer commencement of studies or suspend their studies on the grounds of compassionate or compelling circumstances. Students wishing to defer the commencement of studies or suspend their studies must apply to do so in writing to the Institute using the student deferral, suspension or cancellation application form or in writing by email or post. Full details and documentary evidence of the compassionate or compelling circumstances must be included with the application for it to be considered. If approved, the Institute will report your deferral of commencement or suspension of studies to DHA which may affect the status of your visa. If you require more information as to how this action may affect your visa status, please contact your local DHA office or phone the DHA helpline 131 881. Student cancellation of enrolment Cancellation of enrolment may result to refund of tuition fees in the Written Agreement between the Institute and the student. Students who cancel their enrolment and think they are due for a refund must also apply for a refund. Refund applications must be made in writing to the Institute Training Manager. The student refund application form, available from the Institute, may be used as the written application. Written applications for refunds will also be accepted by mail or by email. Refunds will be made within 28 days of receipt of a written application and will include a statement explaining how the refund was calculated. The Institute will report your cancellation of studies to DHA which may affect the status of your visa. If you require more information as to how this action may affect your visa status, please contact your local DHA office or phone the DHA helpline 131 881. Institute initiated suspension or cancellation of enrolment The Institute may decide to suspend or cancel a student’s enrolment on its own initiative as a response to breaching the student code of behaviour through misbehaviour, a poor academic record by the student. If the Institute is intending to initiate a suspension or cancellation of enrolment, a warning letter will be sent to the student’s currently notified address and the student will have 20 working days from the date of the final warning letter to complain or appeal against the Institute suspension or cancellation. The Institute will report any suspension or cancellation to DHA which may affect the status of your visa. If you require more information as to how this action may affect your visa status, please contact your local DHA office or phone the DHA helpline 131 881 Institute deferral of commencement The Institute may also decide to defer the commencement of a course. If the Institute defers the commencement of a course, the provider default conditions in the Written Agreement between the Institute and the student will be triggered and the Institute will be obliged to repay all course money within 14 days of the date of deferral unless alternative arrangements can be made which are acceptable to students. If approved, the Institute will report its deferral of commencement to DHA which may affect the status of your visa. If you require more information as to how this action may affect your visa status, please contact your local DHA office or phone the DHA helpline 131 881.


Department of Home Affairs According to the Department of Home Affairs (DHA) you must provide evidence that satisfies the assessment factors applicable to you to be granted a student visa. Assessment factors include your financial ability, English proficiency, likely compliance with the conditions of your visa and any other matters considered relevant to assessing your application. Additional information on student visa issues is available on DHA Internet site on https://www.homeaffairs.gov.au/. Attendance Monitoring Policy and Procedure Students’ attendance is closely monitored, and ALL students are expected to attend minimum 80% of their scheduled classes. If you are ill, you are required to produce a medical certificate and hand it into reception. For more details refer to Attendance Monitoring Policy and Procedure. Monitoring student attendance and progress: The Student Support Department makes sure that services are available to help students meet course requirements and maintain satisfactory attendance (Refer to Attendance Monitoring Policy and Procedure). The Student Support Department also ensures students are aware of the course progress requirements (Refer to Course Progress Requirement Policy), and how intervention strategies are applied to students who are identified as being at risk (where applicable).

Overseas student health cover Overseas student health cover (OSHC) is insurance that provides cover on the costs for medical and hospital care which international students may need while in Australia. OSHC will also pay for most prescription drugs and emergency ambulance transport. If you are an international student studying in Australia, you must purchase an approved OSHC policy from a registered health benefits organisation -‐ commonly referred to as health funds before applying for your visa. You will need to buy OSHC before you come to Australia, to cover you from when you arrive. You will also need to maintain OSHC throughout your stay in Australia. You can find out more about purchasing OSHC at http://www.health.gov.au/internet/main/publishing.nsf/content/overseas+student+health+cover+faq-‐1 School-‐aged dependents There are requirements for compulsory school attendance for children or dependents of international students. In Victoria, it is compulsory for children to attend school until the age of 16. The choice of schools includes public schools, private schools and religious schools. People over the age of 16 can continue to attend school until they have completed year 12. Dependents of persons holding a student visa may be required to pay full fees in any school, Institute or university that they enrol in whilst in Australia. Student transfer Under the ESOS Framework, the Institute cannot enrol students seeking to transfer from another Institute before that student has completed 6 months of their principal course of study except in some circumstances. If you want to transfer before completing 6 months of your principal course, you need to ask the Institute for a release from PRISMS (Provider registration and International Student management system). The six months is calculated as six calendar months from the first day of your principal course. Your principal course is usually the final course of study you will undertake. For example, if you are studying ELICOS followed by a Diploma program, the Diploma program is your principal course. If you are considering requesting a transfer before completing 6 months of your principal course of study, please contact the Institute administration for a copy of the transfer procedure and the application form. Students do not need a release if:

• they have completed more than 6 months of their principal course • they are a government sponsored student, and their sponsor supports a transfer • their current education provider or course has ceased to be registered or a sanction has been imposed that

prevents your provider from continuing to deliver your principal course

Use of personal information Information is collected during your enrolment in order to meet the Institute obligations under the ESOS Act and the National Code 2018 to ensure student compliance with the conditions of their visas and their obligations under Australian Immigration laws generally. The authority to collect this information is contained in the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2018. Information collected about


you during your enrolment can be provided, in certain circumstances, to the Australian Government and designated authorities and, if relevant, the Tuition Assurance Scheme and the ESOS Assurance Fund Manager. In other instances, information collected during your enrolment can be disclosed without your consent where authorised or required by law. It is a requirement of the Australian Quality Training Framework that students can access personal information held by the Institute and may request corrections to information that is incorrect or out of date. Please apply in writing to the Administration Manager if you wish to view your own records.

International Student Complaints and Appeals Policy

Purpose This policy outlines internal complaints and appeals process that:

o requires a written record if the complaint or appeal cannot be resolved informally; o provides a student with the opportunity to formally present his or her case at minimal or no cost; o allows the student to be assisted or accompanied by a support person; o provides a written statement of the outcome, including details and reasons for the decision; and o requires that processes begin within 10 working days of the RTO receiving the formal written lodgement

of the complaint or appeal. This policy ensures international students have a fair and inexpensive complaints and appeals process for the resolution of any type of dispute and includes access to an independent external body if necessary. The policy and complaint and appeal lodgement forms are freely available to students through the RTO’s web site; and a summary is outlined in the Student Letter of Offer, Student Handbook or by contacting a staff member. The RTO will make prompt decisions as a student’s visa will restrict his or her length of stay in Australia.

The RTO will respond to any complaint or appeal the overseas student makes regarding his or her dealings with the RTO, its education agents or any related party with which the RTO has an arrangement to deliver the overseas student’s course or related services; and complaints against any staff member or other students. It will commence the complaints and appeals process within 10 working days of receiving the compliant or appeal submission and will finalise the outcome as soon as practicable.

When the RTO considers that more than 60 calendar days are required to process and finalise the complaint or appeal, it will:

• inform the student in writing, including the reasons that more than 60 calendar days are required, and

• regularly update the student on the progress of the matter

Students will be given an opportunity to formally present their case. They may be accompanied, assisted or represented by a support person at meeting and throughout the complete process. The process will be implemented at no cost to the student.

It is expected the both the RTO and the student will ensure that the process is conducted in a fair and transparent manner; and both parties will work towards a satisfactory outcome.

The RTO will provide the student will a written record of the outcomes of the internal appeal including the reasons of the outcome.

A written record, that outlines the reasons for the outcome, will be placed in complaints and appeals file and recorded on the complaints register. The student will be notified within 10 working days of concluding the internal review process that they have a right to an external complaints and appeals body. The RTO will provide a list of suggested external bodies. There will be little or no charge to the student for the services of an external mediation body. When an external person is required to hear a student complaint or appeal, the RTO recommends that it is mediated by a member of the Institute of Arbitrators and Mediators Australia (IAMA) -‐ Association of Dispute Resolvers (LEADR). Phone 1800 651 650 Email [email protected] http://www.leadriama.org


If the complaint or appeal is settled during the internal complaints and appeals process, and the outcome is in favour of the student, the RTO will take immediate steps to implement the outcome decision and will take preventative or corrective action. The RTO will notify/advise the student immediately of the decision and the corrective action.

This policy and procedure does not exclude the right of the student to pursue resolution through other means such as exercising their rights under legislation such as Consumer Protection laws and other legal avenues.

Summary of the Complaints and Appeals Process Informal Complaint Procedure

1. Student has a complaint 2. Approaches Trainer/PEO with complaint 3. Trainer/PEO resolves complaint internally on an informal basis Formal Complaint Procedure 1. Student has a complaint 2. Student lodges the complaint in writing to the PEO within 5 business days of the incident occuring,or as soon as

practicable 3. The written complaint will be acknowledged by the RTO in writing, along with an outline of the processes to be

followed and an estimated time frame 4. Review of the complaint to begin within 10 working days of the written complaint being received 5. The students enrolment will be maintained during the review process (if there is a threat the student will be

deported) 6. A written statement detailing the outcome of the complaint review will be given to the student 7. In the event of a favourable outcome for the student, the RTO will immediately advise and implement any decision 8. If student unhappy with result – able to lodge internal appeals process 9. Student able to pursue external appeal at no extra cost to them if they are unhappy with the outcome of the

complaint review.(Refer to Policy for External Providers)

Living in Melbourne Australia Australia is a land of contrasts: sweeping golden beaches, coral reefs rich with marine life, tropical rainforests, mountain ranges, vast grazing lands and sparse deserts. One of the oldest continents, Australia is the only country to occupy an entire continent. Surrounded by the Indian and Pacific Oceans, Australia has many animals and plants, which are unique on the planet. The surface geology is typically old and flat with a major mountain range stretching down the eastern coast and another mountain range in the north west of the continent.

Victoria About 36 per cent of Victoria is forest. The Murray is the State’s longest river and there are a number of large inland lakes. Victoria’s vast coastline, bordering the Southern Ocean and Bass Strait and separating the Australian mainland from Tasmania.

Melbourne Melbourne is the capital of the State of Victoria. It is situated on the Yarra River and around Port Phillip Bay with its beautiful beaches and water sports facilities. It is a beautiful spacious city with all the parks, gardens, sporting venues and scenic places that Australian space and natural resources allow.


Melbourne is a world-‐renowned cultural, artistic, financial and communications centre served by an international airport, a cargo and passenger seaport, and rail links to neighbouring States.

Melbourne often voted the world's 'most liveable city', enjoys clean fresh air and beautiful parks and gardens.

Melbourne is considered to be the shopping capital of Australia and offers some of Australia's biggest shopping complexes as well as sophisticated, exclusive boutiques and a host of lively and popular markets. One quarter of Melbourne's population was born overseas making it one of the world's most multicultural cities. There are now people from 140 nations living harmoniously together. This broad ethnic mix has brought many benefits to the city including a wide range of cuisines and over 2,300 elegant restaurants, bistros and cafes. Melbourne has an excellent public transport system with trams, trains and buses providing an extensive network throughout the city and suburbs.

The population is approximately 4.8 million. Melbourne is a sprawling city with suburbs extending up to 50km from the centre of the city. The city centre features world class

• department stores • historical architecture • theatres, galleries and arts centres

Melbourne is only a short distance from many beautiful beaches as well as the Victorian mountain regions, where skiing is popular during winter. The city and surrounding suburbs are well serviced by a public transport network of buses, trains and trams. A multicultural city enriched by 170 ethnic groups. Sometimes called the culinary capital of Australia, Melbourne has a vast array of restaurants, offering a variety of international cuisine. Bustling Chinatown in the heart of the city, serves up the finest of Asian cuisine and culture. Several other Melbourne streets are dedicated to Vietnamese, Japanese, Italian and Greek food -‐ cuisine to suit every palate and many to suit a student's budget.

Climate Melbourne enjoys a temperate climate with four distinct seasons in the year -‐ spring, summer, winter and autumn. Below is a guide to the average daily temperatures.

Spring September -‐ November 12-‐22 degrees C Summer December to February 28-‐32 degrees C Autumn March to May 12-‐20 degrees C Winter June to August 10-‐15 degrees C

Melbourne does not have a specific wet season; it can rain at any time of the year.

Festivals • International Comedy Festival • International Festival of the Arts • Chinese New Year Parade • Moomba Festival.

International sporting events:

• Spring Racing Carnival (Melbourne Cup) • Australian Open (Grand Slam tennis) • Grand Prix Motor Racing • World Series and Test cricket • Bells Beach Surf Classic


Art Australian contemporary arts reflect the world’s oldest continuous cultural traditions and also a diverse, multicultural society. Our visual and performing arts communities receive international acclaim for their vibrancy, originality and cutting-‐edge work in the arts, literature, stage and cinema, dance, classical music and contemporary Australian rock music.

The National Museum of Australia opened as part of Australia’s Centenary of Federation celebrations in 2001. It is co-‐located with the Australian Institute of Aboriginal and Torres Strait Islander Studies in the nation’s capital city of Canberra and adds to more than 1000 museums throughout Australia.

Multiculturalism More than 100 ethnic groups are represented in Australia, making Australia one of the most culturally diverse countries in the world. Australia’s dynamic multiculturalism can be attributed to its unique combination of Indigenous cultures, early European settlement and immigration from all parts of the world.

Australians value the wealth of cultural diversity and social sophistication that international students bring to our campuses and our communities. We take great care in looking after international students and helping them to adjust to the Australian way of life. International students also gain great benefits from their education in Australia and make lifelong friendships.

Language In Australia not only is there the opportunity to improve your English through specialist study in an English-‐speaking environment but all sectors of Australian education and training provide tuition in many other languages as well. English as it is spoken in Australia is very easily understood by nearly all people from other English-‐speaking nations. While there are some minor differences in accent between the cities and country areas, the difference is much less than you will find in America, Britain and Canada where French is also spoken. As you improve your English in Australia, you will learn some of our slang, and have much fun explaining the meanings to your friends and relatives at home.

Religion Australia is predominantly a Christian country. However, all religions are represented in our multicultural society. Australians respect the freedom of people to practice their choice of religion. Churches, mosques, temples and synagogues are located in most major cities. Some universities have their own spiritual groups on campus.

Clean, Safe, Cosmopolitan Students from all over the world come to Australia to take advantage of our world-‐class education and enjoy our friendly hospitality and cultural diversity. Australia has low crime rates and strict gun control laws providing a safe environment in which to learn and travel. With one of the highest standards of living in the world, Australia offers modern transport systems, convenient telecommunications, cosmopolitan shopping complexes and excellent health services.

Visitors from many parts of the world are attracted by Australia’s spectacular natural environment and the distinctive personality and friendliness of the Australian people. Australia is rich in the arts and is keen to preserve and display its diverse cultural heritage.

Australians are also environmentally conscious and keen to preserve the country's natural beauty and scenery. Our Clean up Australia campaign is being adopted worldwide.

Health care Australia has a very good health care system. All Australians pay a Medicare levy (additional tax) to fund the public health system and ensure everyone gets access to public system doctors, hospitals and other health care services. People who pay extra into a private health insurance fund receive certain privileges when they use private health care services. As well


as the usual services available in just about any Australian suburb or town, most Australian institutions also provide special health care services and advice for students. International students studying in Australia are required to have Overseas Student Health Cover (OSHC) for the duration of their student visa.

Food Australia has a fantastic variety of food. Our top-‐quality meat, fish, fruits and vegetables are exported to markets all around the globe. There is a large range of fruit and vegetables available at Australian produce markets. You should have no difficulty in finding the foods that you are used to at home.

You can sample almost every type of cuisine available throughout the world in our many restaurants. There are elegant restaurants or typical Aussie pubs. Ethnic restaurants offer cuisines from all around the world. Good food at reasonable prices can be found at bistros or cafes. And for those who like takeaway, most of the major global fast food chains are well represented. The adventurous can try some of our ‘bush tucker’.

Electricity The electrical current in Australia is 240/250 volts AC, 50 cycles. The Australian three pin plug is extremely safe. Adaptors are usually required for most foreign appliances. A transformer may be required if you bring an appliance from overseas that operates on a different voltage.

Transport With one of the highest standards of living in the world, Australia offers modern transport systems. Australia has an extensive public transport system that includes trains, buses, tramways, ferries, two major national airlines and a number of regional airlines. Metropolitan areas are divided into zones and your ticket type and cost depends on which zone you are going to travel in and for how long. Tickets can be bought at train stations, on buses and trams and at news agencies. Tourist students may drive in Australia on a valid overseas driver licence but if the document is not in the English language the visitor must carry a translation with the permit. An international driving licence is not sufficient by itself.

Metered taxicabs operate in all major cities and towns. You will find taxi ranks at transport terminals, main hotels or shopping centres or you can hail taxis in the street. A light and sign on the roof indicates if a cab is vacant. There is a minimum charge on hiring and then a charge per kilometre travelled. Taxi drivers do not have to be tipped.

Telephones Australia has a modern telecommunications system with mobile and internet access generally available at low cost. Public telephones are available at all Post Offices, shopping centres and are often situated on street corners. Public pay phones accept a variety of coins and Phone cards. Phone cards are pre-‐paid for use in public pay phones and can be bought at a large number of retail outlets in denominations of $A5, $A10, $A20 and $A50. Credit phones take most major credit cards such as American Express, Visa, Master card and Diners International and can be found at international and domestic airports, central city locations and hotels.

Mobile phones are very popular and can be purchased from a number of retailers.

Sports and recreation Australians are very keen on sport and outdoor activities and have gained a worldwide reputation, both as individuals and as teams. Hosting the Year 2000 Olympic Games in Sydney highlights Australia as a leading destination for international events.

Australia has more than 120 national sporting organisations and thousands of state, regional and club bodies. It is estimated that 6.5 million people, about a third of the population, are registered sports participants. While there are over 120 sporting organisations, Australians also take part in bushwalking, fishing, boating and water sports.


Entertainment Campuses offer spacious surroundings suitable for social, sporting and other outdoor activities. They are also centrally located for students to experience the sophistication of our cities and excitement of our entertainment facilities. There are plenty of opportunities for international students to have an enjoyable time with friends.

Travel During semester breaks, you may like to venture beyond the capital cities to experience more of Australia’s spectacular natural environment and great physical beauty—national parks, The Great Barrier Reef, Kakadu, Uluru and the Tasmanian Wilderness.

Budgeting You should work out a budget covering accommodation, food, transport, clothing and entertainment. Childcare, if applicable, should also be taken into account. The average international student in Australia spends about $360 per week on accommodation, food, clothing, entertainment, transport, international and domestic travel, telephone and incidental costs. School students in Australia typically spend a little less -‐ about $265 a week -‐ on accommodation and food, entertainment, transport and associated items. While this is a realistic guide, it is important to remember that individual circumstances will vary by location, course and lifestyle.

Money and banks Australian currency is the only legal tender in Australia. When you first arrive, money from other countries can be changed at the exchange facilities located at international airports, banks and major hotels. Travellers’ cheques are easier to use if already in Australian dollars. However, banks will cash travellers’ cheques in virtually any currency. Major hotels and some shops, depending on individual store policy, will cash travellers’ cheques.

It is a good idea to set up an Australian bank account. You will need to provide your visa and evidence of residency. Banking services in Australia are extremely competitive. Over 20 local and numerous international banking groups are represented in Australia. All major banks have a branch in cities and regional centres. Most shopping centres have Automatic Teller Machines (ATM) facilities. These machines can be used for deposits and, in many instances, withdrawals 24 hours a day. Many department stores, supermarkets and specialist shops have electronic transfer terminals (EFTPOS) where cash withdrawals can also be made in addition to purchasing goods. More information on banking is available at https://www.studyinaustralia.gov.au/english/live-‐in-‐australia/banking.

Normal bank trading hours 9.30 am – 4.00 pm Monday to Thursday 9.30 am – 5.00 pm Friday Some banks are open Saturday mornings

Credit cards Credit cards are widely accepted around Australia. The most commonly accepted credit cards are American Express, Bankcard, Diners International, MasterCard, Visa and their affiliates.

Currency Australia uses a dollars and cents system of decimal currency with 100 cents in a dollar. The bank notes in use are $5, $10, $20, $50 and $100. Coins used are the silver coloured 5 cent, 10 cent, 20 cent and 50 cent and the gold coloured $1 and $2 coins. Australia's development of the polymer (plastic) banknote heralds the introduction of advanced banknote technology for the new millennium and rewrites world standards in design. Not only does this leading-‐edge polymer technology offer immense security benefits but its concepts of cleanliness, environmental responsibility and recyclables set an example for the world to follow.


Tipping Tipping is not the general custom in Australia and service charges are not added to accounts by hotels and restaurants. In better-‐class restaurants, it is usual to tip food and drink waiters up to 10 per cent of the bill for good service.

Porters have set charges at railway terminals, but not at hotels. However, at any time, tipping is a matter of individual choice.

Accommodation The following types of accommodation are available for International students: 1. Full Board (Home stay) A$235.00 -‐ A$325.00 per week 2. Student house A$80.00 -‐ A$215.00 per week 3. Half -‐ Board A$ 85.00 -‐ A$ 100.00 per week (plus expenses). 4. Leasing a House/Flat A$200.00 -‐ A$440.00 per week (unfurnished)

This accommodation can be booked prior to arrival. Two weeks advance notice is required before you depart for Australia. Further details can be obtained from the International Student Welfare Officer. Some useful internet sites for housing are: http://www.student-‐accommodation.com.au/ http://www.youthcentral.vic.gov.au/ViewPage.action?siteNodeId=13&languageId=1&contentId=-‐1&ref=neo https://www.studyinaustralia.gov.au/english/live-‐in-‐australia/accommodation A Good Choice for Study There are more than 500,000 overseas students studying in Australia. They have chosen Australia for several reasons: • Australia has a high-‐quality education system, the equal of any country in the world • Australia offers traditional education in reputable schools, colleges and universities • Awards from Australian institutions of higher education are recognized internationally • Australian universities, colleges and schools have established networks of support to help overseas students • The Australian education system includes informality and accessibility of academic staff, the availability of computers,

small group tutorials and close supervision • Living costs and tuition costs compare well with other countries and most overseas students are permitted to work

part-‐time. • Australia is a safe, stable country with a pleasant climate.

Australia welcomes over students Overseas students are welcomed in Australia because they:

• Contribute to the development of people and institutions both in their home country and in Australia.

• Contribute to the Australia's research capability

• Develop cultural, educational and economic links between Australians and people of other nations. Australia has a long history of involvement in international education development, staff and student exchange programs and scholarships. Study Methods In Australia, much emphasis is placed upon private (individual) study along the lines of assignments, on research and learning to analyse data and present arguments about subject matter, and on being willing to defend one's argument. All these involve heavy use of libraries, intensive note taking in lectures, and active participation in the learning process (as opposed to passive listening and remote learning).


To be a successful student in Australia, you will need to adapt to these methods of learning, but most education institutions in Australia are very willing to help as they offer counselling services and assistance to develop effective study skills. Many lecturers in Australia have vast experience teaching overseas students, they understand the difficulties in getting used to different study methods and they will be patient in helping you to develop new skills. Cost of Living Melbourne is a reasonably priced city providing good quality affordable living and abundant accommodation. Students will need about AUD $20,290per year (excluding tuition) to cover living expenses. According to the Government Website, Study in Australia, Australia is a sophisticated, friendly and affordable country which enjoys one of the highest standards of living in the world. The average international student in Australia spends about A$360 per week on accommodation, food, clothing, entertainment, transport, international and domestic travel, telephone, and incidental costs. The cost of living depends a lot on the kind of accommodation a student chooses. A married student with dependents will need approximately an additional A$7100 per year for Spouse and additional 3040 for child. The lifestyle in Australia is safe and friendly. Australians have a high standard of living. The climate is pleasant, there is plenty of food and the vast natural resources in Australia enable most people to live well. Fruit, vegetables and meat are available fresh and at reasonable prices. Clothing and personal effects are usually good quality and available at a wide variety of prices. Below is a price table of typical daily items. This is only a guide. Remember that you can shop around for items such as clothing and shoes to find a cheaper source.

Food Personal Effects/Services

Milk 1 litre $1.80 Shoes 1 pair $70.00

Bread 1 loaf $2.50 Jeans 1 pair $80.00

Apples 1 kg $4.00 Toothpaste 140g $2.50

Potatoes 1 kg $1.00 Shampoo 500ml $3.00

Beefsteak 1 kg $15.00 T-‐shirt $20.00

Eggs 1 dozen $5.00 Hairdresser $20.00 to $40.00

Cereal 1kg $3.00 Newspaper $2.00

Fruit Juice 2 litres $4.00 Cinema ticket $20.00

Overseas Student Transfers [National code 2018]

1.0 Purpose

1.1 The purpose of this procedure is to address standard 7 of the revised National Code 2018 Overseas student transfers

Responsibility

1.2 The CEO is responsible for the implementation of this procedure and to ensure that staff and students are aware of its application and that staff implement its requirements.

Requirements

1.3 The RTO must not actively recruit students where the recruitment would conflict with the requirements of this procedure and/or Standard 7 of the National Code 2018.

1.4 No fee can be charged to the student by the Institute for issuing release from system.

1.5 Registered providers are restricted from enrolling transferring students in the first six months of their principal course of study except in accordance with Standard 7 of the National Code 2018.


1.6 If a letter is refused by a registered provider a student may appeal the provider’s decision.

Method

Release from System

1.7 Students must apply for a release on the appropriate form

1.8 Applications for a letter of release will be considered by the Training Manager and responded to within 14 days of being received by the Institute.

1.9 A release from System will be granted in accordance with this procedure and only if the student can provide written confirmation that a valid enrolment offer has been made by another registered provider.

1.10 A release will normally be granted in the following situations:

• The Institute is unable to continue to provide the course; or

• The student can demonstrate they are experiencing threat to physical or mental health or safety by remaining at the Institute and can demonstrate clearly how this will be alleviated through a transfer; or

• The current course of study is clearly not consistent with documented course requested for on their application.

1.11 A release will normally not be granted in the following situations:

• The requirements of the written agreement have not been met by the student; or

• The student does not satisfy any of the situations which normally lead to release being granted; or

• The proposed transfer will risk the student’s progression through a package of courses; or

• The student has unsatisfactory attendance progress and has been or is about to be reported to DHA; or

• The student cannot be granted release until registered provider confirming that a valid enrolment offer has been made.

1.12 If a release is refused, reasons for the refusal will be documented in writing and the student will be informed of their rights of appeal using the Institute complaints and appeals procedure.

1.13 A copy of the student’s release application; notes recording the assessment of the application and a copy of the response letter sent to the student by the Institute must be placed in the student’s file.

Enrolling a transferring student

1.14 The Institute will not knowingly enrol a student wishing to transfer from another registered provider’s course prior to the student completing six months of his or her principal course of study except where:

• the original registered provider has ceased to be registered or the course in which the student is enrolled has ceased to be registered;

• the original registered provider has provided release from system;

• the original registered provider has had a sanction imposed on its registration by the Australian Government or state or territory government that prevents the student from continuing his or her principal course, or

• any government sponsor of the student considers the change to be in the student’s best interest and has provided written support for that change.

1.15 In the event that the Institute knowingly enrols a student wishing to transfer from another registered provider’s course prior to the student completing six months of his or her principal course of study documentary evidence of at least one of the four conditions listed above must be obtained and placed in the transferring student’s file.

1.16 The Institute will not seek to enrol a student who has not yet completed six months of their principal course of study with another registered provider unless the requirements of the National Code are met and then only in accordance with this procedure.


Student Security and Safety Policy Introduction ASLI places high priority on student security and safety and therefore does its utmost to enhance its support services for clients in order that they achieve better living experiences while studying in Australia. Our goal is to provide an environment which ensures that student welfare is not compromised in any way, and also assist in circumstances which are not within the classroom or outside the premises of Institute. Policy This policy addresses the security and safety measures taken by Institute to ensure that the goals set out above are met. Management Staff Management staffs are located at Institute Head Office to monitor and ensure that student security and safety measures are enforced. 1.1 The CEO visits and checks at all Delivery Sites on a regular basis 1.2 Key personnel are located at Level 2, 123 Lonsdale Street, Melbourne, Victoria-‐ 3000 to monitor students

Personnel involved are: The Chief Executive Officer, Training Manager and Student Services Manager.

Travelling To and From Institute & Facilities

2.1 There are no classes that operate at Institute outside 0800 hours to 2200 hours on any given day

2.2 The main Delivery Site is on Level 2, 123 Lonsdale Street, Melbourne, Victoria-‐ 3000: within the inner-‐city road network. Commercial Kitchen is Located at 216 High Street, Northcote. Vic 3070

2.3 All facilities of Institute are located in well-‐lit and high-‐density areas. 2.4 All facilities are next to all modes of public transport: train, trams and buses.

These areas are considered as low risk and therefore safe for public access. 2.5 All facilities are compact and have very close street access providing a controlled environment.

Although Institute Delivery Sites and facilities are well located and easily accessible by Public transport, students are advised to take all practicable steps to ensure their own safety at all times especially where sessions operate after 1800 hours.

3.0 OCCUPATIONAL HEALTH AND SAFETY

3.1 While Institute will ensure that its premises meet the Australian Occupational Health and Safety guidelines, students must take all practicable steps to ensure their own safety while at the Institute.

3.2. Accidents, incidents or hazards occurring within Institute premises must be reported to personnel or trainers concerned immediately. Students must also fill out the Incident Report form available at all Course delivery sites.

4. EMERGENCIES AND EVACUATION This is a written set of instructions to help Institute staff/students deal with incidents or situations that could pose a threat to life, health or property.

This Emergency Management Plan covers the following emergency situations: 1. Fire 2. Flood 3. Power failure 4. Chemical Spill / Leak 5. Medical Emergencies 6. Violence 7. Bomb Threats


This Emergency Management Plan is based on a practical assessment of potential hazards associated with Institute workplace (taking into account the size and complexity of the work site) and the number and type of occupants and the possible consequences of an incident occurring as a result of those hazards. The detail information is on Emergency Management Plan.

5. First Aid First Aid Kit – located in each institute

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