student handbook mhsc health administration program

Student Handbook

MHSc Health Administration Program

June 2013 University of Toronto

MHSc HA Student Handbook

University of Toronto Institute of HPME

Contents

1. Introduction 4 1.1 School of Graduate Studies 4 1.2 IHPME Website – Student Info 4 2. Graduate Studies at the University of Toronto 5 2.1 Academic Structure 5 2.2 Governance Structure 6 3. The Institute of Health Policy, Management and Evaluation 7 3.1 The Institute’s Mission Statement 7 3.2 Program Faculty 7 4. MHSc Health Administration Program Information 12 4.1 Program Overview 12 4.2 Learning on Your Schedule: The Modular Format 12 4.3 Program Philosophy: Competency Based Learning 12 4.4 Expectations of Students 13 4.5 Program Schedule 14 4.6 Curriculum Outcomes and Competencies 18 5. MHSc Program Operations 20 5.1 Associations 20 5.2 Attendance 21 5.3 Blackboard Portal – E Learning 21 5.4 Books 22 5.5 Card Key Access 22 5.6 Computers 22 5.7 Course Registration – ROSI 23 5.8 Electronic Device Use in the Classroom 23 5.9 Email - UTmail 23 5.10 Evaluation 24 5.11 Grades 24 5.12 Groups 25 5.13 Internet and Web-Based Learning 25 5.14 Late Assignments 25 5.15 ListServ 26 5.16 Meeting Rooms 26 5.17 My.access - Library Resources 26 5.18 MyUToronto 27 5.19 Orientation 27 5.20 Other Students 27 5.21 Practicum 27 5.22 Preceptor 28 5.23 Presentations – Oral 28 5.24 Reading Packages 28 5.25 Student Study Areas 28 5.26 Summer Preparation 29 5.27 T-Card 30


University of Toronto Institute of HPME

5.28 Travel Arrangements 30 5.29 UTORid 30 5.30 Wireless Zone - UTORcwn 30 5.31 Written Assignments 30 5.32 Ethical Guidelines for Field-based Projects and Assignments 31 6. Graduate Department of IHPME 33 6.1 Important Dates/Deadlines 33 7. Contact Information 34 8. Appendix 1 ROSI – Student Web Service 35 Personal Identification Number 35


| I H P M E University of Toronto

1. Introduction This Handbook is designed for students entering the MHSc Health Administration Program in the Institute of Health Policy, Management and Evaluation, University of Toronto. By now you are aware of the major components of the Program. The purpose of this handbook is to provide specific details about the Program’s structure, courses, and schedule; its operation; and the expectations around the learning process.

Another document, that provides important information about the policies and operations of the Program and the University, is the Calendar published by the School of Graduate Studies (SGS). The calendar outlines the rules and procedures relevant to graduate studies at the University of Toronto and should be reviewed by all incoming students. The calendars are usually re-issued in the late summer or early fall of each academic year and will be available at the fall semester orientation. Alternatively, the calendar is also available online (late summer or early fall) through the SGS website.

SGS Calendar: www.sgs.utoronto.ca/calendar.htm

1.1 School of Graduate Studies

63/65 St. George Street Toronto, Ontario M5S 2Z9 Tel. (416) 978-6614 Fax (416) 978-4367 Email: [email protected] Public Hours: 10:00 a.m. - 4:00 p.m. Website: www.sgs.utoronto.ca

1.2 IHPME Website – Student Info

The Institute's website is located at www.ihpme.utoronto.ca.

All current timetables are posted on the Current Students section:

MHSc Timetables:

http://www.ihpme.utoronto.ca/for/currentstudents/timetables/mhsc.htm

http://www.sgs.utoronto.ca/calendar.htm

mailto:[email protected]

http://www.sgs.utoronto.ca/

http://www.ihpme.utoronto.ca/




2. Graduate Studies at the University of Toronto

2.1 Academic Structure

The School of Graduate Studies The School of Graduate Studies is responsible for all graduate studies at the University of Toronto, and for developing and implementing appropriate regulations and operating procedures. The School sets and administers the academic requirements of all programs including approval of admissions and programs of study; certification of the satisfactory completion of each student’s program of study prior to graduation; and maintenance of accurate records of the academic activities of all students registered in the School.

The Graduate Department of Health Policy, Management and Evaluation (IHPME) The Graduate Department within the Institute of Health Policy, Management and Evaluation administers all the programs of graduate studies for the Institute of Health Policy, Management and Evaluation which includes the MHSc Health Administration Program, the Master of Health Informatics, the MSc Health Services Research Program, the MSc Health Technology Assessment and Management Program, the MSc Clinical Epidemiology and Healthcare Research Program, and the PhD Program. The head of the Graduate Department is Dr. Adalsteinn Brown who is responsible for maintaining the standards and policies of the School of Graduate Studies. The Graduate Coordinator, Dr. Rhonda Cockerill, is responsible for day-to-day operations of the Graduate Department.

The Master of Health Science Degree (MHSc) The MHSc Health Administration is a professional degree program, designed to prepare students for senior leadership, policy, and planning positions in health services organizations. To obtain the MHSc degree, learners must complete 20 half-course credits and take at least one full credit in a field placement of the student’s choice.



2.2 Governance Structure

The Institute of Health Policy, Management and Evaluation is an Extra-Departmental Unit, Type A (EDU-A) reporting to an Executive Committee composed of the Deans of Medicine (Chair), Nursing, Pharmacy and the Director of the Dalla Lana School of Public Health, and three senior academic leaders from cognate Departments and Schools such as Engineering, who serve on the Executive with time-limited appointments of up to 3 years. The Faculty of Medicine is the lead faculty because of its shared mission of improving the planning, delivery and outcomes of health care. As the lead Faculty, Medicine provides academic and research administrative services including the services of the Office of Research, the Office of Human Resources, Finance Services, Space and Facilities Management and Administrative and Academic Information Technology. The Dean, Faculty of Medicine The University of Toronto’s Faculty of Medicine is one of the largest in North America and consists of 11 basic science departments, and 13 clinical departments. The Dean of the Faculty is Catharine Whiteside, who is responsible for developing and implementing strategic directions and allocating resources across the Faculty of Medicine.

The Director, Institute of Health Policy, Management and Evaluation The Director of the Institute of Health Policy, Management and Evaluation is Dr. Adalsteinn Brown, who is responsible for overseeing the strategic direction and resource allocation decisions within the Institute.

Program Director, MHSc Health Administration As Program Director, Tina Smith is responsible for the strategic and operational management of the MHSc Health Administration Program. She also fulfills the role of learner advocate. If you need help or advice in dealing with the broader academic or administrative structure of the University, please feel free to call or visit Professor Smith’s office at:

Health Sciences Building, 4th Floor 155 College Street, Suite 425 Toronto, Ontario M5T 3M6

Tel: (416) 946-3023 Fax: (416) 978-7350

Email: [email protected]

mailto:[email protected]



3. The Institute of Health Policy, Management and Evaluation The Institute of Health Policy, Management and Evaluation offers a rich array of full-time and part-time graduate and continuing education programs. Since 1949 IHPME has graduated over 2,000 students who fill positions as CEOs, senior leaders, directors, and researchers in the health services sector, both public and private, academia, and government and government-related agencies. IHPME encompasses over 300 affiliated faculty at the University of Toronto, its teaching hospitals and associated research institutes who generate and transmit both theoretical and practical innovations. IHPME faculty conduct leading-edge research in home and community based care; health system performance, measurement and improvement; knowledge translation; information and communication technologies in health; and clinical evaluative science. IHPME researchers transmit knowledge and expertise to students via courses and as graduate supervisors; to decision-makers through participation on committees, task forces, hospital and health agency boards, and national and provincial research review panels; and to an interdisciplinary audience through publications and presentations at national and international symposia.

3.1 The Institute’s Mission Statement

“We will create ideas and evidence that drive better healthcare and better health. We will educate leaders to work with these ideas and evidence to create high performing health systems. We will do this through excellent, inter-disciplinary scholarship, in genuine partnership with decision makers and other scholars across our health system, and with integrity. Over the next five years we will be able to show that our Institute is a world leader for excellence in scholarship and impact.”

3.2 Program Faculty

The MHSc Program faculty are renowned across Canada and internationally for their contribution to the advancement of health services leadership and policy thought. They are selected for their excellence in research and teaching, and for their health services knowledge and experience. Members of the faculty have been actively involved in leadership development activities for our own health care system, as well as for international colleagues who may wish to learn from our experience.

Dionne M. Aleman, PhD (University of Florida): Assistant Professor Dionne M. Aleman applies operations research techniques to the fields of healthcare delivery and medical procedures. Her research focuses on developing new models and algorithms to solve problems arising in radiation therapy treatment planning, modeling the spread of disease during an epidemic, and scheduling elective surgeries under deadlines and emergency surgery disruptions. Her research collaborators include doctors and administrators from Princess Margaret Hospital, Toronto General Hospital and the Ontario Agency for Health Protection and Promotion.

G. Ross Baker, PhD (Toronto): Professor Ross Baker conducts research on patient safety in Canadian healthcare, and on the development and use of performance measurement and balanced scorecards in healthcare organizations. Ross Baker, together with Dr. Peter Norton led the Canadian Adverse Events study which was published in the Canadian Medical Association Journal in 2004. Baker and Norton were awarded the Health Services Research Advancement Award for their work on patient safety and quality improvement by the Canadian Health Services Research Foundation in May 2009.

http://www.hpme.utoronto.ca/about/faculty/list/aleman.htm

http://www.hpme.utoronto.ca/about/faculty/list/baker.htm



Ross’ current research focuses on effective governance practices in improving quality and patient safety and on strategies for improving transitions of care. He chairs a working group on Patient Safety Methods and Measures for the World Health Organization and the Research and Evaluation Advisory Committee of the Canadian Patient Safety Institute.

Jan Barnsley, PhD (North Carolina): Associate Professor Jan Barnsley’s research focuses on performance measurement and indicator development in primary care, as well as factors that facilitate or impede collaborative practice in primary health care. She teaches courses in management epidemiology and health services research theory and methods.

Whitney Berta, PhD (Toronto): Associate Professor Whitney Berta’s research interests are in organizational performance and its relationship with learning, knowledge application and innovation capacity. Much of her work in the area of organizational learning has been situated in the long-term care sector. She has recently completed a study with colleagues examining processes and mechanisms relating to effecting whole systems change in health systems. Dr. Berta serves as the Chair of CIHR’s Knowledge Translation Research Committee and is the outgoing Director of IHPME’s Health Services Research Program. She teaches in the areas of strategic management, health services organization and management theory, and organizational learning and knowledge transfer.

Adalsteinn D. Brown, DPhil (Oxford): Professor Adalsteinn (Steini) Brown is the Director of the Institute for Health Policy, Management and Evaluation at the University of Toronto. Past roles include the Dalla Lana Chair of Public Health Policy at the University of Toronto, Assistant Deputy Minister for Strategy and Policy at the Ontario Ministry of Health and Long-term Care and for Science and Research at the Ontario Ministry of Research and Innovation, and Principal Investigator for the Hospital Report Project that created scorecards covering more than 95% of hospital care in Ontario. He received his undergraduate degree in government from Harvard University and his doctorate from the University of Oxford, where he was a Rhodes Scholar. He has received several leadership awards including being named one of Canada's "Top 40 Under 40" in recognition for his work on performance measurement in health care. He has held founding roles in consulting, software, and Internet companies and has advised the World Health Organization, banks, software and insurance companies, and health care providers in North America, Europe, and Asia. Glynnis Burt, LL.B (Toronto): Adjunct Professor Glynnis Burt is counsel in the Toronto Litigation Section of McCarthy Tetrault LLP. Her practice concentrates on health law with an emphasis in the regulatory sphere. Glynnis was a contributing editor to the 2nd edition of Defending Class Actions in Canada and has worked on a number of class actions pertaining to health law and related issues. Glynnis has taught at the Law Society of Upper Canada in the Bar Admissions Course. She co-teaches a course on health law and ethics. Michael Carter, PhD (Waterloo): Professor Michael Carter’s research involves the application of Industrial/Systems Engineering techniques focusing on demand and capacity modeling and resource allocation issues in the health care industry. His focus is to create quantitative decision support models to help policy makers and industry leaders make better informed decisions. His research collaborations include four provincial government (Ontario, Alberta, Saskatchewan and Newfoundland) in the design of decision support tools to help manage surgical wait lists for some of the major priority areas (cardiac, cataract, cancer, hip and knee replacement) as well as Cancer Care Ontario, Mount Sinai

http://www.hpme.utoronto.ca/about/faculty/list/barnsley.htm

http://www.hpme.utoronto.ca/about/faculty/list/berta.htm



Hospital, Sunnybrook and Toronto General Hospital. Some of his current projects involve forecasting future demand for a variety of health care human resources (cardiac, orthopaedic, physiotherapy and occupational therapy). He was inducted in the Canadian Academy of Engineering in June 2012.

Rhonda Cockerill, PhD (Edinburgh): Professor Rhonda Cockerill is a Professor and the Associate Director of the Institute of Health Policy, Management and Evaluation. Her research interests focus on community based evaluation. She teaches in the areas of quantitative methods and program planning and evaluation. She is the Director of the Collaborative Program in Health Services and Policy Research and a research associate of the HIV-AIDS Epidemiological, Behavioural and Social Research Unit.

Imtiaz Daniel, PhD (Toronto): Adjunct Professor Imtiaz Daniel is a senior strategist at Health Quality Ontario. His research interests focus on health services costing models, health system performance and funding. He teaches courses in health services accounting and performance measurement.

Raisa Deber, PhD (MIT): Professor Raisa Deber's current research interests are in Canadian health policy, including financing, the public-private mix, integrated care models, medical decision making, health human resources, and accountability. She is the Director of the CIHR Team in Community Care and Health Human Resources, and the PHSI Approaches to Accountability project. She was awarded the Emmett Hall Memorial Lectureship in 2009. She has served on editorial boards and scientific review panels, and given numerous invited lectures. In addition to many journal articles, book chapters, and books, Raisa Deber is the editor of Case Studies in Canadian Health Policy, written with many of the students who took her case studies course. The 2nd edition is forthcoming from U of T Press.

Rob Devitt, Hons. BA (Queens), MHA (Ottawa), CHE: Adjunct Professor He is currently President and Chief Executive Officer of the Toronto East General Hospital, a community teaching hospital serving communities in South East Toronto. He has been appointed to assist a number of other hospitals in Ontario including serving as a Supervisor and Peer Reviewer. In 2009, Rob was appointed to serve as interim CEO of eHealth Ontario to turn around the struggling organization. Prior to joining TEGH, Rob was the President and CEO of the Peterborough Regional Health Centre where he led the integration and merger of 2 separate hospitals and was also successful in securing Government approval for the development of a new replacement hospital in Peterborough. Rob has been active in a governance capacity within the health system having previously served on a number of boards including The Ontario Hospital Association, PLEXXUS and Hospital Diagnostic Imaging Repository Services.

Carolyn Dewa, PhD (Johns Hopkins): Professor Professor Carolyn Dewa is leading a multi-year, multi-site project evaluating the effects of new funding on community mental health services in Ontario, developing methods to assess the cost effectiveness of mental health services, analyzing depression in the workplace and adequacy of treatment and predicting worker disability. She is a mentor in the Interdisciplinary Postgraduate Training in Mental Health Policy and Economics Research, Section on Mental Health Economics sponsored by the World Psychiatric Association and the World Health Organization. She is the Head of the Centre for Addiction and Mental Health's Work and Well-being Research and Evaluation Program and holds an Applied Public Health Chair from the Canadian Institutes of Health Research (CIHR) for her research program developing effective interventions for mental illness and mental health in the working population. She co-teaches a course in health economics.



Shanon Grauer, LL.B (Toronto): Adjunct Professor Shanon Grauer is a partner in the Toronto Business Law Section of McCarthy Tétrault. Her practice concentrates on business law (including both for-profit and not-for-profit organizations) with an emphasis in the health sector. She is past Chair of McCarthy Tétrault's Health Law Group and has taught at the Law Society of Upper Canada in both the Continuing Legal Education and Bar Admissions Courses. She is a past director of Ornge (formerly Ontario Air Ambulance) from 2005-2007 and a past member of the Advisory Board of Closing the Gap. She co-teaches a course on health law and ethics.

Jeffrey S. Hoch, PhD (Johns Hopkins): Associate Professor Jeffrey S. Hoch received his PhD in health economics from the Johns Hopkins Bloomberg School of Public Health. Dr. Hoch also holds a Masters in Economics from the Johns Hopkins University and a Bachelor of Arts degree in Quantitative Economics and Decision Sciences from the University of California at San Diego. Dr. Hoch has taught Health Economics and Economic Evaluation classes in Canada and internationally. Currently, Dr. Hoch is pursuing research on the statistical methodology and application of health economics. Special interests include health services research related to mental health and other health issues affecting poor and vulnerable populations.

Kevin Leonard, PhD (Joint Doctoral Program Montreal): Associate Professor Kevin Leonard has two primary areas of research: (i) the implementation of electronic health records (EHRs) along with researching issues pertaining to the development and implementation of patient-focused information technology (Personal Health Records or PHRs); (ii) the creation and implementation of metrics for performance measurement of the Information Technology (IT) investment within healthcare. He is the Founder/Executive Director, Patient Destiny. He is a strong believer in patient empowerment and the critical role patients play in deciding about their care in consultation and collaboration with their health providers. Through Patient Destiny, Kevin is working to expand the voice of the consumer in healthcare – the patient voice. He is also the Executive Director of the IMPROVE IT Institute – Indices Measuring Performance Relating Outcomes, Value and Expenditure from Information Technology, and a Research Scientist with the Centre for Global eHealth Innovation, University Health Network. Kevin teaches in the areas of decision support and decision sciences in both the MHSc and MHI programs in IHPME.

Shamena Maharaj MSc. CHRP, CTDP, Q.Med (Toronto): Adjunct Professor Shamena is an Organizational Development Associate with Sunnybrook Health Sciences Centre. Her focus and interests are on Leadership Development, Organizational Change and Human Resources. Shamena is a member of the Sunnybrook Education Advisory Council and is a faculty member in the Sunnybrook Leadership Institute. She teaches in the areas of Human Resources, Leadership, and Training and Development.

Fiona A. Miller, PhD (York): Associate Professor Fiona Miller teaches in the MHSc Program in Health Administration, and the MSc/ PhD Program in Health Services Research, both in the Institute of Health Policy, Management and Evaluation at the University of Toronto. She is a member of THETA (the Toronto Health Economics and Technology Assessment Collaborative) and the Joint Centre for Bioethics and is a mentor in two training programs of potential relevance to IHPME students, Health Care, Technology and Place (administered within IHPME), and Public Health Policy (administered by the Dalla Lana School of Public Health). Fiona leads a research program centered on health technology policy, including the organization of health services, social and ethical issues in health technology assessment and genetic research, and innovation creation in health biotechnology. Fiona is also involved in policy development in these areas, notably through the Maternal-Child Screening Committee of the Provincial Council for Maternal and Child Health.



Emily Seto, PhD PEng (Toronto): Assistant Professor Emily Seto's research interests are in user-centered design, development and evaluation of mobile healthcare technology to facilitate patient self-care and clinical management of chronic disease. She is experienced in human factors processes and conducting research studies using a variety of qualitative and quantitative methods. She is currently a manager at the Centre for Global eHealth Innovation, University Health Network

Tina Smith, MHSc (Toronto): Senior Lecturer Tina Smith is the Director of the MHSc Program in Health Administration and a Senior Lecturer in the Institute of Health Policy, Management and Evaluation. As Director, she is responsible for the strategic and operational directions of the Institute’s professional graduate and executive programs, and for the coordination of the field placement experience of the MHSc Health Administration program. Prior to joining the Institute, she consulted in the areas of health economic development and health research policy to both government and private health services organizations. Her current research interests include leadership education and e-learning. Tina is the Associate Editor of Healthcare Papers. She also serves on numerous boards including the Professional Standards Board of the Canadian College of Health Leaders and is the current Chair of the North and East GTA Stroke Network. Tina teaches graduate courses on leadership, change and comparative health systems.

John Szold, MBA (Schulich): Adjunct Professor John Szold is the CEO of Planning for Succession Inc., a practice focusing on the identification and development of senior executive talent through succession planning processes. As a marketer, his clients have ranged from major brands like Ben & Jerry's, LCBO, Petro-Canada, Loblaws and H.J. Heinz to not-for-profits like Girl Guides. He is active in the field of corporate governance. His research and writing on leadership and succession planning have appeared in the Institute of Corporate Directors' Director magazine, Corporate Governance Quarterly, HR Reporter, and Workplace.ca. A recent graduate of the Institute of Corporate Directors' Director Education Program, he is on the board and several committees of Canadian Medic Alert Foundation and Youth Employment Services. He has been teaching Health Services Marketing at the Institute of HPME since 2004. Paul Williams, PhD (York): Professor Paul Williams teaches graduate courses on health systems and health policy. He is Co-Director of the Canadian Research Network for Care in the Community (CRNCC), a dynamic partnership between researchers, community service providers, consumers and policy makers which supports research and knowledge transfer in home and community care. He is also Co-Director of the CIHR Team in Home and Community Care and Health Human Resources, where he leads research examining the “balance” of institutional and community-based care for seniors, children and ethno-racial communities. Currently, Paul is leading evaluation of a number of aging at home initiatives, including supportive housing, now being implemented across Ontario.

Walter Wodchis, PhD (Michigan): Associate Professor Walter Wodchis’ focus is healthcare finance and healthcare economics. He has published in the area of accounting and government financing of long term care services among others. Dr. Wodchis’ current research projects include performance measurement and examining the relationship between cost and quality performance in institutional post-acute care settings as well as ongoing research evaluating health-related quality of life outcomes for frail, elderly health care patients. He teaches Health Services Finance in the MHSc program. Dr. Wodchis is also a Research Scientist at the Toronto Rehabilitation Institute and an Adjunct Scientist at the Institute for Clinical Evaluative Sciences.



4. MHSc Health Administration Program Information

4.1 Program Overview

The MHSc Health Administration concentrates on developing the knowledge and skills required by today’s health leaders who need a deeper understanding of all the elements of health management and leadership in order to progress. The Program focuses on the unique needs and constraints of the health sector, and maintains a balance between scholarly knowledge and professional expertise. In the spring of 2006, the MHSc Program was awarded eight years accreditation for excellence by the Accrediting Commission for Health Services Education.

A key feature and major advantage of the Program is that participants need not interrupt their careers in order to pursue the degree, yet are able to complete the requirements of the Program in two academic years. Classmates include top-flight managers and professionals from all segments of the health sector, both public and private, promoting cooperation and sharing of skills and knowledge in a challenging and interactive learning environment.

Areas of study include organizational and management theory, strategy, leadership, marketing, political science and policy, economics, accounting and finance, information management, health law and ethics, operations research, and quantitative methods.

There are over 1800 graduates of the Program holding a variety of key management and policy positions across Canada.

4.2 Learning on Your Schedule: The Modular Format

The modular format concentrates class time into Wednesday evening and all day Thursday, Friday and Saturday, five times in a four-month term or block. Each year the Program starts in September and consists of five consecutive blocks, each lasting approximately four months. Four courses are taken in each block. A full-time learner starting in September 2013 will complete the requirements of the degree in the spring of 2015.

The modular format requires that assignments and class preparation work be completed between class meetings. How much time that will require varies with an individual’s study habits, but a participant in this Program should expect to spend 25 hours per week for assignments and class preparation.

4.3 Program Philosophy: Competency Based Learning

Learning in the Program is competency-based and instruction takes a variety of formats, allowing students to explore and apply subject material with assistance and guidance from faculty. A primary feature of the Program is that the majority of classroom time is devoted to small group activities so that students can put concepts into practice. The program and its courses have clearly articulated learning outcomes that permit the student to develop specific leadership competencies. As well, there is a comprehensive evaluation and feedback mechanism that allows instructors, courses and the Program to benefit from ongoing improvement.



4.4 Expectations of Students

There are some inherent expectations that are held of the students coming into the modular Program. Some of the broader Program expectations are outlined below, and many of the details concerning implementation of these points are covered later in this document under MHSc Program Operations.

• Students entering the Program commit to progressing through the Program at a steady pace with the expectation that they will complete their studies within the approximately twenty-month framework. This requires taking four courses in each of the five Blocks or terms. If, in exceptional circumstances, it becomes necessary to modify the pace, the student should contact the Program Director as quickly as possible.

• Student commitment should extend beyond the pace of progress through the Program to ensuring full attendance, preparation and participation at class times. Fewer class sessions mean that attendance and participation are even more critical to the learning process. There are specific assignments for pre-class work that, if not done, would disadvantage a student arriving for class. Additionally, assignments for credit are often done in class, and in groups. Missing these will result in a gap in the learning experience for all participants in the class. All work missed during a class period will have to be made up at a time convenient to the instructor.

• Our current estimate for pre-class work is 25 hours per week. This will vary by skill level and by subject for each individual and will be evaluated on a continual basis so faculty can modify as appropriate.

• The commitment for successful completion of the Program extends beyond the student to fellow students, instructors, employers and co-workers, spouse and/or family.

• Much of the course work will be done in groups. Group work allows students to create a living laboratory, and to replicate the working environment in the health services sector. Frequently, leaders must work in interdisciplinary teams. Teams are formed to address specific issues or solve specific problems. We think that developing team skills is one of the most important features of the modular Program.

• There is an expectation for computer competency. We expect all students to have access to a computer at home, and highly recommend the use of a notebook or tablet for in-class group work. Excel spreadsheet and statistical manipulations are viewed as a basic skill set for students entering the Program.

• There is an expectation that all students will have access to Email and the Internet for program communication, coordination, and collaboration. In addition, each student is required to have a University of Toronto email address which will be used for all program communication.

• There is an expectation that people with diverse backgrounds will bring and share their experiences in an open, exploring environment.



4.5 Program Schedule

The MHSc Health Administration program requires that each student take 10 full credits where each one term course counts as one half-credit. In the modular Program it will take most students just under two years to complete the program. That period is broken into five Blocks of study, each one more or less coincidental with the traditional academic term, and each containing four courses. Timing of the Blocks is as follows for learners starting in September 2013:

Block 1 September 2013 - December 2013 Block 2 January 2014 - April 2014 Block 3 May 2014 - July 2014

Vacation August 2014

Block 4 September 2014 - December 2014 Block 5 January 2015 - April 2015

Within each Block there will normally be five sessions, each comprised of class time on Wednesday evening (5:00 p.m. - 9:00 p.m.), all day Thursday (8:00 a.m. - 6 p.m.), and all day Friday and Saturday (8:00 a.m. - 5 p.m.).

Program Curriculum

The sequencing of the courses throughout the Program provides for the more fundamental material to be offered near the beginning. The course sequence, with the name of the course instructor, is listed below. All are half credit courses unless otherwise indicated.



YEAR 1

Block 1 September - December

HAD 5010H Canada's Health System and Health Policy – Part I P. Williams / K. Kuluski This course, the first in a series of two, critically analyzes key

issues and trends in Canada’s health care system using an analytic “tool kit” derived from the fields of health policy analysis and public administration.

HAD 5711H Theory and Practice of Strategic Planning and Management in Health Services Organizations

W. Berta / R. Devitt

This course offers an examination of concepts and process relevant to strategic planning in health services organizations.

HAD 5713H Introduction to Health Information Systems J. Barnsley

Role of health information at the individual, organizational and system level.

HAD 5724H Quantitative Methods for Health Services Management and Policy

R. Cockerill

Basic quantitative skills necessary for health services administration.

Block 2 January - April

HAD 5020H Canada's Health System and Health Policy – Part II P. Williams/ F. Miller Continued examination of key concepts and issues in Canadian

Health Policy.

HAD 5721H Strategic Management of Quality and Organizational Behaviour in Health Services Organizations

R. Baker

Current approaches to assessing and improving the quality of health services.

HAD 5723H Health Services Accounting I. Daniel

This course focuses on financial and managerial accounting topics applicable to health services organizations. Topics include financial accounting, managerial accounting, variance analysis, and budgeting.

HAD 5770H Program Planning and Evaluation R. Cockerill Overview of the concepts and models of program planning and

evaluation applicable to health services organizations.

http://www.ihpme.utoronto.ca/about/pp/mhsc/courses.htm#5010










Block 3 May - July

HAD 5731H Translating Leadership into Practice T. Smith

Grounded in theory and research, this course focuses on the mastery of personal, behavioural leadership competencies through reflective practice.

HAD 5733H Health Services Finance W. Wodchis

This course will concentrate on strategic corporate finance concepts applicable to health services. Topics include discounted cash flows, project decision making, and risk analysis. In addition, it will integrate corporate finance and accounting theories, institutional knowledge of health care finance, and applications to specific problems.

HAD 5761H Introduction to eHealth: Informatics, Innovations and Information Systems

K. Leonard / E. Seto

Information Systems (IS) in health care; historical development of computer-based IS; using IS to support decision-making in operational control, management control and strategic planning.

HAD 6010Y Practicum: one full credit T. Smith

8 week field placement.

HAD 6011H Practicum Extension (Optional) T. Smith

4 week field placement extension.







YEAR 2 Block 4 September – December

HAD 5725H Health Economics C. Dewa/ J. Hoch This course explores the economic foundations of health policy

development and health services management. The course will facilitate the development of skills in the use of economic theories, evaluation and related topics for administrative decision-making.

HAD 5741H Health Law S. Grauer/ G. Burt Legal and ethical issues arising in health administration; different

approaches to solutions; basic foundation of legal and ethical concepts and their application to health administration.

HAD 5769H Human Resources Management and Labour Relations in the Health Field

S. Maharaj

This course explores the employment relationship (including union-management relations) and the social, economic, and regulatory context within which that relationship is defined.

AND

HAD 5736H Operations Research Tools for Quantitative Health Care Decision Making

D. Aleman/ M. Carter

This course introduces quantitative methods and their applications to healthcare decision making. The use of these methods has recently become an active and growing area of practice and research in contexts such as wait list management, patient flow, population demand estimates, health human resource management and the coordination of resources for elective and emergency services. This course is designed to provide health care decision makers with an introduction to several useful quantitative methods that can provide insight and support for complex decision making.

OR

HAD 5767H Health Services Marketing J. Szold This course familiarizes students with the major marketing

concepts (buyer behaviour, segmentation, targeting, positioning, product/service development, pricing, communication). It stresses the application of these concepts to health services issues through the completion of a small group field study to produce a marketing plan for a health services client.








Block 5 January - April

HAD 5775H Competition, Cooperation and Strategy in Health Care: Capstone Part 2

A. Brown

This course explores the application of strategy and performance measurement frameworks to cases from the for-profit, not-for-profit and non-profit sectors in health care and the life sciences. Topics include financing, access to venture capital, capital and health care conversations, strategic alliances, integration and re-engineering, and performance measurement and strategy evaluation.

AND

HAD 5774H Comparative Health Care Systems: Capstone Part 1 P. Williams/ F. Miller

Comparative examination of the health systems of the OECD

countries with a focus on components, processes and outcomes including system principles, structures, financing, human resources, technology, culture, level of centralization, and quality. Particular issues like equity/inequity at the local, national and international levels, and the current and future effects of globalization are also examined.

OR

HAD 5765H Case Studies in Health Policy: Capstone Part 1 R. Deber

This course analyses the formation and implementation of public policy through the use of case studies, focused about important theoretical concepts.

4.6 Curriculum Outcomes and Competencies

The Program curriculum is designed and sequenced to provide for the development of fundamental health leadership knowledge, skills and competencies. The Curriculum Criteria of the Accrediting Commission on Education for Health Services Administration and the National Centre for Health Leadership’s (NCHL) Competency model are used as guidelines to provide students with an overview of the knowledge, skills and abilities viewed to be central to the Program’s learning outcomes.

Knowledge Content

• Population health and status assessment • Health policy formulation, implementation and evaluation • Organizational development/organizational behaviour theory and application • Management and structural analysis of healthcare organizations, including evaluation and

redesign • Operations assessment and improvement • Management of human resources and health professionals • Information systems management and assessment






• Legal principles development, application and assessment • Governance – structure, roles, responsibilities, and alignment to leadership • Leadership – visioning, change management and team development • Written, verbal and interpersonal communication skills • Statistical analysis and application • Economic analysis and application to decision making • Market analysis, research and assessment • Financial analysis and management • Ethics in business and clinical decision-making • Strategy formulation and implementation • Quality assessment for patient care improvement • Professional skills development

NCHL Competencies (2006 National Centre for Health Leadership)

The NCHL model contains three domains with 26 competencies – Transformation, Execution and People.

Transformation: Visioning, energizing and stimulating a change process that coalesces communities, patients and professionals around new models of healthcare and wellness.

• Achievement Orientation • Community Orientation • Information Seeking • Strategic Orientation

• Analytical Thinking • Financial Skills • Innovative Thinking

Execution:

• Accountability • Collaboration • Impact and Influence • Information

Technology Management • Performance Measurement • Project Management • Change Leadership

• Communication Skills • Initiative • Organizational Awareness • Process

Management/Organizational Design

People: Creating an organizational climate that values employees from all backgrounds and provides an energizing environment for them. Also includes the leader’s responsibility to understand his or her impact on others and to improve his or her capabilities, as well as the capabilities of others.

• Human Resources Management • Professionalism • Self Confidence • Talent Development • Interpersonal Understanding

• Relationship Building • Self Development • Team Leadership

Canadian College of Health Leaders

In addition, the program of study for the MHSc Health Administration is designed to provide a solid basis for the development of the Professional Competencies for Certified Health Executives as developed by the Canadian College of Health Leaders.



5. MHSc Program Operations Listed below (in alphabetical order) are several operational and policy items important to your course of study. Please be sure to review them all.

5.1 Associations

The Canadian College of Health Leaders The Canadian College of Health Leaders is a professional association with more than 3,200 members. It is the only national association exclusively serving the needs of the diversified group of executives and senior level managers from the hospital, long-term care, government, teaching, community health, home care, consulting, and corporate sectors. Its mission is to provide leadership in the Canadian health system for excellence in health services leadership by developing and promoting standards, research, certification, and professional development for its members. The Toronto Chapter of the College solicits student representatives from the Program. During Block 1 you may be asked to nominate a representative.

Certification Program The College has a strategic alliance with IHPME, University of Toronto to offer a modified version of its Certification (CHE) Program to students in the MHSc Health Administration program. This special initiative gives students the opportunity to earn their CHE designation while working on their Health Administration degree. Students taking this modified version of the program will only need to write the exam, and will gain credits for their directed learning papers and maintenance of certification through their studies. Students must be members of CCHL to apply to the CHE program. However, applicants to the CHE program will be offered such membership at a student rate. The exam is usually written in the last semester of the MHSc program and successful applicants receive their CHE designation upon receipt of their graduate degree.

www.cchse.org/

The Society of Graduates in Health Policy, Management and Evaluation The Institute benefits from a strong alumni association. The executive of the Society rotates on an annual basis and graduates from a variety of organizations are involved in providing leadership to the group. The Society supports the MHSc Program in a variety of ways, including convening its annual Education Day, and by holding its Annual Recognition Dinner in the fall of each year. The Society executive has representatives from both the first and second year classes in the Program. During Block 1 you will be asked to nominate a representative.

www.ihpme.utoronto.ca/for/alumni.htm

http://www.cchse.org/

http://www.ihpme.utoronto.ca/for/alumni.htm



5.2 Attendance

Full attendance, preparation and participation are required for all in-class sessions of the modular program. This policy is necessary because:

• Fewer classes means that absence from any one session would result in a gap in the learning experience;

• There are specific assignments for pre-class work that, if not done, would disadvantage the learner, and their group, during the class session; and

• Assignments for credit are often done in class, and in groups.

You will find a schedule of class dates for both Year 1 and Year 2 of the Program on the IHPME website www.ihpme.utoronto.ca/for/currentstudents/timetables/mhsc/summary.htm. Please mark these in your calendar and ensure that you are available to attend classes on these dates. We recognize that there may be valid reasons of illness and other major circumstances which prevent full attendance. Since all missed classes and assignments will have to be made up, we ask that you phone or email the Instructor and Program Director in advance and also provide the Instructor with written documentation supporting your reasons for absence; otherwise a grade penalty may be imposed.

5.3 Blackboard Portal – E-Learning

What is Blackboard? The Portal is powered by the Blackboard Academic Suite. The integrated suite includes the Blackboard learning management system, community portal, document management and e-Commerce modules. The University of Toronto Portal supports your courses with course material, email, discussions and more; supports a diverse online Community; and provides a web place for storing and accessing your files.

Blackboard is an easy-to-use online course delivery and management system. Using Blackboard's graphical point-and-click interface, your instructors can post syllabi, readings, assignments as well as communicate via email, virtual chats or discussion boards.

Additional features include:

• Course Announcements and Calendar

• Online Quizzes and Surveys

• Course Study Groups

• Online File Exchange

• ... And so much more.

About the Portal http://www.portalinfo.utoronto.ca/

Portal Log in http://portal.utoronto.ca

http://www.ihpme.utoronto.ca/for/currentstudents/timetables/mhsc/summary.htm

http://www.portalinfo.utoronto.ca/

http://www.portalinfo.utoronto.ca/

http://portal.utoronto.ca/



5.4 Books

Some courses in the Program require a textbook, while others have an assembled package of readings (see Section 5.25). Textbooks required for course work have been ordered by the University of Toronto Bookstore located at the corner of College and St. George Streets. Books for the MHSc Health Administration Program can be found in the Community Health part of the Medicine Section at the west end of the main floor. Faculty realize that books are expensive and they have been selective in designating titles for purchase.

5.5 Card Key Access

Each student in the MHSc program will be issued a card key that will allow you access to the Health Sciences Building 24 hrs a day and 7 days a week. The cost of the building access card is $15 and is non-refundable. When you receive the card at orientation, you will be given a form which outlines the areas you will have access to.

Please note that for security reasons a lost, stolen or missing access card (“credential”) must be reported immediately to Campus Police at 416-978-2323. A new access card, at a cost of $15, will only be issued once IHPME receives confirmation that you have reported your card lost, stolen or missing. Each card is equipped with a reader that is able to assign your name to card key use. If an unreported lost or stolen card is used to damage rooms and/or steal equipment, unfortunately it will be your name that will be reported to Campus Police.

5.6 Computers

Each student must have a computer for academic and communication purposes. Notebook computers or tablets are highly recommended for in-class work. See Section 5.3 on Blackboard Portal - E-Learning for minimum hardware requirements.

Antivirus The University of Toronto strongly recommends you have antivirus software on your computer. Antivirus software is available both commercially and free of charge.

www.antivirus.utoronto.ca/

Software The Licensed Software Office at the Information Commons offers a variety of software licenses at special educational rates to U of T students.

www.utoronto.ca/ic/software/

http://www.antivirus.utoronto.ca/

http://www.utoronto.ca/ic/software/



5.7 Course Registration - ROSI

ROSI (Repository of Student Information - www.rosi.utoronto.ca) contains data relating to students admission and academic performance at the University of Toronto.

It contains information such as mailing/email address, course registration, grades etc. and can be accessed using your Student Number and a Personal Identification Number (PIN), which is a six digit numeric-only code.

Please note that you are responsible for keeping your information such as name, mailing/email address, course registration etc., up to date on ROSI. This is important as all communication with students within the university is done through information accessed from ROSI. Failure to keep ROSI up to date could result in missing some very important information.

Please see Appendix I for instructions for course enrolment on ROSI’s student web service

5.8 Electronic Device Use in the Classroom The MHSc program prides itself on providing a learning environment that supports student engagement and the exchange of ideas in the classroom. Use of electronic devices such as cell phones or computers for non-class related activities such as surfing the net, checking your e-mail etc. is a distraction not only for the user but also for classmates, instructors and guest speakers. Use of these devices during theory bursts, in-class discussions and small group work demonstrates disrespect for your course instructors and your classmates, and impacts the learning of the whole group. All electronic devices including cell phones, pagers, laptops and tablets are not to be used during class-time unless they are to being used for taking notes or other class-related activities. It is a program expectation that access to the internet will be off during all in-class sessions unless authorized by the instructor for in-class purposes.

5.9 Email - UTmail

Student eMail at U of T. http://email.utoronto.ca/

UTmail+ is the new student email and calendaring service for students at the University of Toronto. UTmail+ gives you 10 GB of email storage plus 7 GB of online storage, Microsoft Office Web Apps, and more. Your UTmail account is automatically created when you first activate or create your UTORid.

You can access UTmail through an email program or web browser (see Section 5.18 MyUtoronto). The Information Commons Help Desk (http://help.ic.utoronto.ca/content/56/172/en/hours-of-service.html) provides support for the installation, configuration, and use of many email programs and web browsers. Instructions for installing or configuring your email client for use with your UTmail account are available at http://help.ic.utoronto.ca/content/3/1753/en/utmail.html.

http://www.rosi.utoronto.ca/

http://email.utoronto.ca/

https://www.utorid.utoronto.ca/

http://help.ic.utoronto.ca/content/56/172/en/hours-of-service.html

http://help.ic.utoronto.ca/content/3/1753/en/utmail.html



Many students coming to U of T already have their own email address (typically through Gmail, Hotmail, Yahoo, Sympatico or Rogers). It is encouraged that you use and maintain your University of Toronto email account to ensure all correspondence is received.

Students should be aware of the University's Policy on Official Correspondence with Students that states:

“Students are responsible for maintaining and advising the University, on the University's student information system (currently ROSI), of a current and valid postal address as well as the address for a University-issued electronic mail account that meets a standard of service set by the Vice-President and Provost.”

“Students have the right to forward their University-issued electronic mail account to another electronic mail service provider address but remain responsible for ensuring that all University electronic message communication sent to the official University-issued account is received and read.”

http://www.governingcouncil.utoronto.ca/policies/studentemail.htm

5.10 Evaluation

The Program provides several mechanisms for learners to provide comment to the faculty on what is working and what could be improved. Faculty encourage you to be as forthright and sincere in your comments as possible. In turn, faculty will listen and respond to your comments.

5.11 Grading

Grade Scale Courses taken for graduate credit are assigned a letter grade according to the School of Graduate Studies usage as follows:

Letter

Grade

Grade

Meaning

Numerical Scale Marks

A+ Excellent

90% - 100%

A 85% - 89%

A- 80% - 84%

B+ Good

77% - 79%

B 73% - 76%

B- 70% - 72%

FZ Inadequate 0 -69%

http://www.governingcouncil.utoronto.ca/policies/studentemail.htm



Group Grades Projects completed on a group basis will be assigned a group grade. This requires all students to participate and contribute in a way that meets group expectations. In some instances faculty may include in the group grade a portion of the mark to be provided by a peer evaluation. In such cases, each student's final grade would be influenced by the perceptions of his or her group colleagues.

In the case where there is no accommodation for peer evaluation and if a group is not working, for whatever reason, each student will be able to raise the issue with the faculty member and/or Program Director, or comment through the regular evaluation forums.

Individual Grades Where a course contains individual and group assignments, each student must successfully pass the individual component of the course (B- minimum grade) in order to obtain a pass for the course as a whole. In turn, no student will fail a course if their individual work merits a pass, but the group work reduces their grade below a B- grade.

5.12 Groups

There will be considerable team learning for both in-class and pre-class assignments. Upon arrival in September, you will have been assigned to a group for each course. That group will be constant throughout the first and second blocks of the Program. Factors such as skills and experience will help determine the group composition. The groups will be reassigned by the Program Director for Blocks 3 and 4. No changes will be made to the group composition at any other time.

5.13 Internet and Web-Based Learning

The Internet and related web-based educational software (see Section 5.3 Blackboard Portal - E-Learning) are used throughout the Program to provide administrative and academic information to students; simplify the sending and receiving of messages; facilitate communication and collaboration among students working in groups, as well as between students and faculty; and accelerate the submission of papers and the transmission of "helpful" comments. As a research tool, the Internet provides students with off-campus access to library resources (see Section 5.17 my.access) both at the University and elsewhere, helps students find relevant articles and read electronic papers and books.

All students must be able to access the Internet. An Internet connection with a reliable Internet Service Provider (ISP) is recommended.

5.14 Late Assignments

Normally, all late assignments will be assigned a late penalty of one percentage point per day from the grade the paper would have received had it not been late. For example, if a paper graded 81 (A-) was one week late, it would be subject to a penalty of seven percentage points to 74 (B). However, it is recommended that you check your individual course outlines and be aware of the late assignment policy related to each course.



We recognize that there may be valid reasons for late assignments. In order for these reasons to be accepted without penalty, they will have to be supported by documentation. In all these cases, be sure to contact the Instructor before the assignment due date. The Instructor will ask you to report in writing your reasons for lateness and to state a revised due date.

Late pre-class work must still be completed but will not receive a grade higher than a B. As with written assignments, grade penalties are waived if valid reasons for lateness are given before class. This policy has been adopted because the pace of the Program demands that work be done on schedule to ensure effective use of class time.

5.15 ListServ

The UTORlist service provides a simple mechanism for distributing information using nothing more than email. It is currently implemented using the ListServ software. ListServs are commonly referred to as mailing lists.

IHPME utilizes two ListServs for incoming MHSc students:

• IHPME-MHSC-2013-L – for all incoming Fall 2013 MHSc students [email protected]

• HPME-L – for ALL IHPME students (MHSc/MSc/PhD/MHI) [email protected]

To participate, you will need a valid University of Toronto email. We will collect your email addresses from ROSI as you update them to UTORmail addresses and look after your enrolment to the ListServs.

5.16 Meeting Rooms

The majority of classes are held in Room 790 of the Health Sciences Building (HS), 155 College Street, University of Toronto. Occasionally, courses may be held in another room in the HS building or at another location. We will inform you well in advance of any changes in class locations. As well, you can check the MHSc Timetables section of the IHPME website:

www.IHPME.utoronto.ca/for/currentstudents/timetables/mhsc.htm

5.17 my.access – off-campus access to U of T Libraries licensed resources

http://content.library.utoronto.ca/services/myaccess/

If you use e-journals, article indexes, or other licensed web resources provided through the University of Toronto Libraries from an off-campus computer, you'll be asked to log in the first time during each web session that you use a licensed resource. You may choose either your UTORid and password (offering single-sign on to UTORmail, Blackboard, and other UofT web services) or your library card/Tcard barcode and PIN number to log in.

Why do you have to log in if you are off campus? Under the terms of our agreements, we must restrict the use of e-journals and other licensed web resources to University of Toronto community members. Therefore, if you are using these resources off-campus, we will connect

http://listserv.utoronto.ca/


http://content.library.utoronto.ca/services/myaccess/



you to your resource via our my.access service for off-campus users. This identifies you (generically and not individually) to the resource-provider as a member of our community.

What does my.access mean for you as a user?

• No separate accounts required. Just have your library card handy • No browser configuration required • Available anytime, on any computer and browser worldwide.

More questions? Please see my.access FAQs:

http://content.library.utoronto.ca/services/myaccess/help/faq/faq-myaccess

5.18 MyUToronto

MyUToronto is the institutional portal service of the University of Toronto providing community "bulletin board" access to information links, announcements, news and events across campus. Students, faculty and staff can customize MyUToronto to suit their specific interests and information needs. Access to UTORwebmail is also available through the MyUToronto portal. UTORwebmail provides a browser interface to UTORmail.

http://my.utoronto.ca

5.19 Orientation

Program Orientation will continue in the fall on September 5-6, 2013. The orientation provides critical learning skills that are needed throughout the Program, and attendance is mandatory.

5.20 Other Students

Students in the Program come from a wide range of health sector backgrounds, providing for an exciting mix of perspectives within the classroom setting.

During the Program and throughout your required and elective courses, students will come into contact with a variety of students from other streams and programs. These may include:

• Students starting their second year of the modular MHSc Health Administration program and who will be taking courses in a format similar to the first year students, but whose classes are usually held a week later

• Master of Health Informatics, Master of the Management of Innovation, MSc and PhD students in health administration

• Students enrolled in the Dalla Lana School of Public Health/or community health degree programs

• Students taking graduate degrees in other faculties within the University.

5.21 Practicum

The practicum is a required component of the Program. The minimum degree requirement of the Field Practicum is to undertake an 8 week placement or an equivalent workload over an extended period of time. This provides 1.0 credit (equivalent to 2 half-credit courses). It is possible, and



http://my.utoronto.ca/



recommended, to extend the practicum to 12 weeks, which provides for 1.5 credits (the equivalent of 3 half-credit courses). Each placement is arranged in consultation with the Program Director, and is individualized to student’s learning needs, competency development and career goals. Practicum timing is flexible and students can attend the placement during Blocks 3, 4 or 5 of the Program. If a student's work obligations or some other pressing circumstance prevents the student from engaging in a work placement, it is possible for the student to meet the practicum requirement by completing a special project. The length of time required to complete the project will be the same as required by the practicum (i.e. 320 hours).

5.22 Preceptor

Each student undertaking the Practicum (field placement) is assigned a senior level executive from the placement organization who acts as the student’s preceptor. In this capacity the preceptor is responsible for overseeing and assuring the quality of the educational experience at the placement organization.

5.23 Presentations - Oral

Throughout the Program, students will be asked to make oral presentations of assignments and other materials. In many cases the presentation will be evaluated to form part of your grade. students should concentrate on developing effective presentation skills. The approach outlined in Whetton, DA & Cameron, KS (1998) Developing Management Skills, (4th Edition), New York, NY: Harper Collins Pub. Inc., provides a standard form for presentation throughout the Program. Please review this material as part of your Program preparation. See Section 5.26 Summer Preparation, for further information.

5.24 Reading Packages

In cases where a series of articles has been specified as required reading, the instructors have forwarded the packages to an outside company for reproduction and copyright clearance. You may purchase them directly from Northview Print & Copy Inc. during the last Friday in-class session of each Block. If, due to unusual circumstances, a student is unable to attend this session, the materials can be obtained from Northview Print and Copy Inc. The Production Coordinator at Northview is Mauricio Dangelo and he may be reached at (905) 738-5353 or (416) 629-4350 (cell). All you need is the course name and number, instructor name, and money. Packages for Block 1 will be on sale on the first day of class. The cost of the reading packages range from approximately $25 to $150 each. Please note, photocopying of course packages, although less expensive, is an infringement of copyright law and all students are asked to purchase their own course packages.

5.25 Student Study Areas

There are two student study areas on the fourth floor of the Health Sciences Building – Rooms 490 and 498 respectively. These rooms are only available to IHPME students and require a card key to access them (see Section 5.5). There are 15 computer workstations available. All have internet access and MS Office 2010 installed. A few of the workstations have additional software such as SPSS, SAS and STATA and are bookable in 3 hour blocks. Also, there are 2 printing workstations (one per room). Paper is not supplied.



Room 490 (the larger student study room) has a phone available for outgoing calls only, as well as a kitchen equipped with fridge and 2 microwaves. It is the responsibility of each student to clean up after themselves at all times, so that we can maintain the rooms for all student use.

5.26 Summer Preparation

As mentioned during the interview process, there are some specific assignments for summer Program preparation. These are as follows:

• Read Supplement A Whetton, DA & Cameron, KS (1998) Developing Management Skills, (Fourth Edition), New York, NY: Harper Collins Pub. Inc. This will provide a foundation for presentations and group work.

• Ensure competency in the use of Excel Spreadsheets. If you are not familiar with the software it is strongly recommended that you take a course(s) through your organization or other source that covers spreadsheets, formatting, formulas and charts.

HAD 5724: Quantitative Methods for Health Services Research

For those who were not required to take the Statistics pre-requisite:

• Review topics on measures of central tendency, measures of dispersion, frequency distribution, percents/skewness, Chi square test, analysis of variance, bivariate linear regression, regression analysis, regression inference, normal distribution, and distribution of sample means, confidence intervals, and hypothesis testing for a single population, hypothesis testing for proportions and for differences between means. Review all chapters in Pagano, Robert – understanding Statistics is in the Behavioural Sciences, 10th edition.

All students:

• Review the course outline and complete the module 1 pre-reading requirements • Complete Readiness Assessment Test 1: Due – 8 am on Tuesday Sept. 03, 2013 • Read Session 1 review article

HAD 5713: Introduction Health Information Systems

• Assignment 1: Due – Monday July 29, 2013 • Review course outline and complete the module 1 pre-reading requirements

HAD 5010: Canada’s Health System and Health Policy: part 1

• Review course outline and complete the module 1 pre-reading requirements

HAD 5711: Theory and Practice of Strategic Planning and Management in Health Services Organizations

• Review course outline and complete the module 1 pre-reading requirements • Complete Assignment 1: Due - 8 am on Wednesday Sept. 04, 2013



5.27 TCard

Your permanent University of Toronto TCard is a photo ID smartcard which provides identification for academic purposes, student activities and services, facility access and a Library Card. The TCard also provides users the option to carry cash value in the computer chip, allowing the card to be used to purchase photocopies, computer printing, laundry services, and vending services at select locations on the University of Toronto campuses.

The St. George TCard Office is located in the north lobby, Room 2054A, 2nd floor, Robarts Research Library, 130 St. George Street, Toronto, ON M5S 1A5.

• www.utoronto.ca/tcard/

5.28 Travel Arrangements

Some students will be travelling from outside Toronto to attend sessions. It is the student's responsibility to make all necessary arrangements. There are some hotels that regularly provide modest discounts if travelling on university business (e.g. Delta Chelsea, Park Plaza). Ask for the university rate. Toronto has many bed and breakfast accommodations that are available. Recent students have recommended Beverly Place, http://www.bbcanada.com/504.html

5.29 UTORid

For new students, your UTORid is on your TCard. Your UTORid (with password) is your key to a number of services:

• Blackboard Portal • UTmail • MyUtoronto • My.access • UTORweb: personal webpages (http://www.utoronto.ca/ns/utorweb/)

5.30 Wireless Zone – UTORcwn (campus wireless network)

The University of Toronto campus wireless network (UTORcwn) allows laptop computers to connect to the campus network using wireless/radio frequency technology. The campus wireless network does not support cellular technologies, but does support some wired connections via docking ports. The following Wi-Fi standards are supported: 802.11b, 802.11g, 802.11a and 802.11n. All of these standards may not work in all locations.

The IHPME Student Study Areas have UTORcwn wireless access.

Coverage maps and setup information can be found at: www.wireless.utoronto.ca.

5.31 Written Assignments

All written assignments should be word-processed. One page of written work means a single sided sheet of 8 ½" x 11" paper, double-spaced in 12-point font, with 1" margins (approximately 250 words per page). Appendices and bibliographies are not counted within a page limit.

http://www.utoronto.ca/tcard/where.html

http://www.utoronto.ca/tcard/

http://www.bbcanada.com/504.html

http://www.utoronto.ca/ns/utorweb/

http://www.wireless.utoronto.ca/



Written assignments should have an Executive Summary of no greater length than 10 percent of the total pages in a paper. Therefore, a 10-page paper should have a 1-page Executive Summary, whereas a 40-page paper could have a 4-page Executive Summary.

Sample Written Assignment

Executive Summary

• Consider importance to reader

• Sometimes the only part read!

• Should arouse interest

• Sense of urgency

• Prioritizes issue(s)/recommendations

• Defines extent of problem

Purpose (want the space between purpose and summarizes)

• Summarizes key content

• Aids comprehension Content (one paragraph each)

• Problem/issue statement

• Relevant background information

• Methodology

• Action options

• Implications of options

• Key findings/conclusions

• Key recommendations Written assignments should be produced using a consistent style as outlined in The Publication Manual of the American Psychological Association (5th edition), Washington DC: APA, 2001. The manual can be purchased from the University Bookstore and is also available through the library.

5.32 Ethical Guidelines for Field-based Projects and Assignments

For all field based assignments/projects involving key informant interviews of expert contacts and/or collection of secondary administrative data such as organizational planning documents, administrative reports etc., students in the MHSc Health Administration program at the University of Toronto are required to obtain informed verbal consent, and identify the following information to participants:

• that they are a University of Toronto graduate student(s) in the Institute of Health Policy, Management, and Evaluation enrolled in the MHSc Health Administration program;

• relationship (if any) of the student(s) to the organization/key informant e.g. employee, employees of competitor or partner organizations;



• purpose of interview e.g. description of assignment/project;

• length of interview;

• how information will be used e.g. paper and/or oral presentation;

• confidentiality and anonymity re: key informants e.g. no informant will be identified by name, position or area of responsibility unless they have expressly given permission to do so.

Key informants include senior and/or mid-level health services managers, professionals, planners, policy makers, etc. In other words, expert contacts that are selected based on their knowledge of the organization, process or specific population. Interviews with patients and clients are not permitted for course work and would require that the project and/or assignment be submitted through the University of Toronto for ethics approval first.

Please also note that if a copy of your assignment is requested by the organization it must have a cover page that clearly states the purpose of the document e.g. assignment for HAD 5731 and that the authors are graduate MHSc Health Administration students at the University of Toronto.



6.0 Graduate Department of IHPME 2013-2014 Fall/Winter/Spring Timetables The timetable is subject to last minute changes re: course sequencing and/or room changes. Please check our website at: http://www.iIHPME.utoronto.ca/for/currentstudents/timetables/mhsc.htm after September 2, 2013 for final information. There will be no changes to course dates.

6.1 Important Dates/Deadlines

Note: Some dates are listed earlier than in the SGS Calendar to permit time for processing forms. Please adhere to the dates listed below.

June 11, 2013 MHSc Health Administration Program Spring Orientation

August 30 Last date for payment of tuition fees to meet registration deadline

September 5-6 MHSc Health Administration Program Fall Orientation

September 3 Classes begin – Block 1

September 13

Last date to register with School of Graduate Studies. After this date a late registration fee will be assessed.

October 28 Final date to drop Fall session courses without academic penalty

November 30 Last day of classes – Block 1

January 8, 2014 Start of classes - Block 2

January 15 Fall session grades available for viewing on Student Web Service

January 19 Enrolment on ROSI for Winter Session courses must be completed

February 24 Final date for receipt of program changes and drop Winter Session courses without academic penalty

April 5 Last day of classes – Block 2

May 7 Start of classes - Block 3

May 11 Enrolment for Summer session courses must be completed.

May 14 Winter session grades available for viewing on Student Web Service

May 30 Final date to drop Summer session courses without academic penalty

July 12 Last day of classes – Block 3

July 23 Summer session grades available for viewing on Student Web Service




7. Contact Information All faculty and staff have voice mail and email. Here, for your convenience, is a departmental listing of all program faculty and administrative staff.

Program Faculty Aleman, Dionne 416-978-6780 [email protected] Baker, Ross 416-978-7804 [email protected] Barnsley, Jan 416-978-1782 [email protected] Berta, Whitney 416-946-5223 [email protected] Brown, Adalsteinn 416- 978-0911 [email protected] Burt, Glynnis [email protected] Cockerill, Rhonda 416-978-7721 [email protected] Daniel, Imtiaz [email protected] Deber, Raisa 416-978-8366 [email protected] Dewa, Carolyn 416-535-8501 x4101 [email protected] Grauer, Shanon 416-601-7664 [email protected] Hoch, Jeffrey 416-978-5660 [email protected] Leonard, Kevin 416-978-8364 [email protected] Maharaj, Shamena [email protected] Miller, Fiona 416-978-3703 [email protected] Seto, Emily [email protected] Smith, Tina 416-946-3023 [email protected] Szold, John 416-591-6897 [email protected] Williams, Paul 416-978-8327 [email protected] Wodchis, Walter 416-946-7387 [email protected] Administrative Staff Deeton, Michelle Business Manager 416-978-8374 [email protected] Cao, Cindy Graduate Assistant 416-946-4100 [email protected] Morehouse, Anita Program Assistant 416-946-3922 [email protected] McWhinnie, Zita IT Coordinator 416-946-5339 [email protected] Parker, Seeta Asst. to Director 416-978-2047 [email protected] Krysia Ketelaars Main Reception 416-978-4326 [email protected] Fax Number Health Policy, Management and Evaluation 416-978-7350

Health Policy, Management and Evaluation Website www.ihpme.utoronto.ca/




University of Toronto i Institute of HPME

8. Appendix I ROSI - Student Web Service Graduate students in the Institute of Health Policy, Management and Evaluation are able to access the student web service to change personal information (addresses and telephone numbers), view their academic record and current courses and to enroll in, request or drop courses.

General Information Student Responsibility While academic advisors, faculty and staff are available to assist and advise, it is ultimately the student's responsibility to keep personal and academic information up to date at all times and to follow all University, SGS, departmental and program regulations, requirements and deadlines. The student web service makes it easier for students to check and correct this information. If questions arise about requirements, policies and procedures, students are responsible for seeking answers for these questions from staff and advisors. Note: the Institute of Health Policy, Management and Evaluation and other university offices may send important information to you by email. Please make sure that your email address, your mailing/permanent address and telephone number, are up to date at all times. Under University policy, students are required to maintain a University based email account (e.g., UTOR, ECF, CHASS, OISE), record it in ROSI (www.rosi.utoronto.ca), and regularly check for messages. That account may be forwarded to another personal account but it is the University account to which the University will send official correspondence. New students are advised to validate their UTORID at the University Library early. The UTORID provides access not only to the @utoronto.ca email account but also to Blackboard, the University’s student portal and learning management system. Many courses use the portal to provide online materials, discussion groups, quizzes etc. It is also used by the University and various student groups to make important announcements and administer elections. Declaration Use of the SWS to enrol in courses means that you agree to abide by all of the academic and non-academic rules and regulations of the University, the School of Graduate Studies and Institute in which you are registered and assume the obligation to pay academic and incidental fees according to the policies and requirements of the University of Toronto. You normally use the SWS to add or cancel courses. If, for extraordinary reasons, you are unable to use the SWS contact your Institute office as soon as possible.

Users of the Student Web Service are expected to be responsible when using the SWS and should not attempt to flood the system with requests, or to automate the process of course enrolment. Such activity may clog the system so that other students may be denied access or experience degraded performance. Any student(s) attempting such activity may be denied access to the SWS until after the relevant registration period.

Personal Identification Number

Each time a student accesses ROSI (Repository of Student Information) via the web, a personal identification is required in addition to a student number. The first time the system is accessed this will be derived from the student's date of birth (format YYMMDD). However, at that point the student will be required to change the PIN to a six digit numeric-only code. Subsequent access to the system will require this new number which should be known only to the student. The PIN and student number together constitute an "electronic signature". Never give your PIN or student number to someone else.


University of Toronto ii Institute of HPME

Forgotten PIN numbers can be reset by the Institute graduate office. To avoid having to contact the office in person or having to wait for office hours, students can enter answers to a set of questions on the SWS. When they first access the ROSI, the SWS will prompt students to choose three questions from a list. If at a later date the student forgets the PIN, the PIN can be reset online if two of the three questions are answered correctly. Services Available Change PIN number View/Change address, telephone number, email View final grades View academic history or current timetable Add/request/drop/list courses or waitlist requests View student account information and update direct deposit details Defer payment of tuition (for approved Ontario, Canada and some US government student loan recipients only) Print “Educational Credit” tax forms (T2202A) Order transcripts Order graduation tickets View transaction log Updating Personal Information Students may view or update their address, telephone number or email address through the Student Web Service. When entering new information, the "add" option should be used. "Change" should only be used to correct information in an otherwise correct record (e.g. typos). Students can also check other personal information (immigration status, title etc.). As immigration status affects fees, all students are advised to check this information at the beginning of each year. Request to Register Without Payment (Deferrals) for OSAP, CSL and US student Loan recipients Students who have received notification of an award through the Ontario Student Assistance Program for their U of T program may make their fees arrangements through the SWS up to the registration deadline instead of having to appear at SGS if the amount of the loan covers the minimum payment and no outstanding fees are owed. Students must appear in person to pick up their OSAP documents as soon as possible after registration. The online arrangements may also be available for recipients of Canada Student Loans and some US government loans. Please see the Office of Student Accounts website (www.fees.utoronto.ca) for details. Requesting Courses Students may begin requesting courses on June 24, 2012. Required courses, thesis and research activity are preloaded to students' records in the MSc and PhD programs. Optional courses may be requested/added through the web service. Course requests for courses outside the Institute must be approved by the graduate coordinator, using the Program Change Form available on the SGS website under Student forms.

http://www.fees.utoronto.ca/


University of Toronto iii Institute of HPME

http://www.sgs.utoronto.ca/Assets/SGS+Digital+Assets/current/Student+Forms/Add-Drop+Course.pdf Students must request their courses by no later than September 24, 2012. Courses will be approved or refused before the last date to add courses. Students should check the web for their request status before October 5, 2012. The web service requires full information about a course when a request is being made. Please consult the attached lists from your Institute. Be sure to enter: Course number: e.g. HAD5010H Section Code: usually F, S or Y. This indicates whether the course is offered in the fall session

(F), the winter session, i.e., second term (S) or over both (Y). Teaching Method: all graduate courses have a teaching method of LEC (lecture). Teaching Section: the number of the class. Most graduate courses only have one teaching session

(0101). Although there may be only one teaching section the information must still be entered on the system.

NB. Some courses may require instructor's approval in addition to that given by the coordinator/academic advisor. Courses from outside the Institute Not all graduate departments allow students to enroll in courses via the web. Before attempting to add a course outside your Institute check with your Institute and the host department about procedures. Waiting Lists (not available for MHSc programs) Not all courses or meeting sections have waiting lists. If the department offering the course has opted to allow a waitlist and either your enrolment category in the course or the course itself is full you can choose to join a waiting list. If a space is opened in your category then ROSI will automatically place you in the course. It is your responsibility to check the SWS to check on your status. The SWS will inform you of your place on the waiting list and how many spaces are allotted for your category. You may “wait” in multiple meeting sections but if you are enrolled in one meeting section you may not simultaneously wait for another. The department may set a limit on the number of waitlisted course in your requests. One day before the final date to enroll in courses all waiting lists will be suspended and normal enrolment procedures will apply. Consult the department to find out if you are permitted to join waiting lists. Consult the department offering the course to see if a waiting list is being used. Checking course status Students are responsible for knowing the status of their course requests at all times. This information can be obtained via the web service. The following are the possible statuses: REQ: Course requested. Must be resolved/approved by the last date to add a course. INT: Course requested pending instructor approval in addition to co-ordinator's

/advisor's approval. APP: Request approved. Student is enrolled in course. REF: Request denied. Student is not enrolled and may not make another request for

this course via the web during this session. CAN: Course cancelled (student withdrew from course before deadline)

http://www.sgs.utoronto.ca/Assets/SGS+Digital+Assets/current/Student+Forms/Add-Drop+Course.pdf


University of Toronto iv Institute of HPME

WAIT: No room in the meeting section. Student has been placed on a waiting list based on category and will be enrolled automatically if space comes available.

DWAIT: Student has cancelled place on the waiting list or been removed. Cancelling or withdrawing from courses Students may cancel or withdraw from individual courses using the web service up to certain deadline dates. Before doing this however, students are advised to consult with their advisor or departmental office. Please note that withdrawing from all your courses does not constitute a withdrawal from your program. To do so, you must complete a Program Withdrawal Form. Dropping courses prior to deadlines or withdrawing from a program without academic penalty does not guarantee a refund. Information on fee refunds and deadlines is outlined at: www.fees.utoronto.ca. Deadline dates: June 24, 2013 First date students may request courses for the September 2013 and January 2014

sessions August 26 Recommended payment or deferral date. Fees should be paid at a chartered bank

by this date to allow for funds transfer in time for the September registration deadline. Students not registered by the deadline will have their eligibility and courses cancelled and will not be permitted further access to enroll by the SWS.

September 22: Last date for students to enroll in fall and full year courses (F, Y sections) October 28: Last date to 'cancel' (i.e. withdraw) from a fall (F) course. January 19: Last date for students to request winter session/second term (S) courses. Courses

requiring approval must be cleared with the Institute before this date. February 24: Last date to 'cancel' (i.e. withdraw) from a full year (Y) or winter session/second

term course. Final Results Final grades in courses can be accessed through “Transcripts and Academic History”. Grades can be viewed after the following dates. If a grade is not available, contact your instructor or the graduate unit offering the course. 2013 Fall Session January 15, 2014 2014 Winter Session May 14 2014 Spring/Summer Session July 23 System Availability The student web service is normally available at the following times: Monday 06:00 to 23:45 Tuesday to Thursday 0:15 to 23:45 Friday 0:15 to 18:00 Saturday midnight to midnight Sunday midnight to 23:45


University of Toronto v Institute of HPME

Occasionally hours must be reduced for system maintenance. Please check the Student Web Service for details. URL The Student Web Service can be accessed at www.rosi.utoronto.ca. Instructions are located there. Please remember to log out after each use.

http://www.rosi.utoronto.ca/

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