student. experience. rethought. - bett€¦ · however open social media in education is a...

Tribal EdgeStudent. Experience. Rethought.

EM POWERING THE WORLD OF EDUCATION

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The evolution is here.

Finally, student experience

that focuses on students.

Students are at the heart of any education system. They are amazing. We wanted to give you a solution that gives you the information you need, to help the students you love. A solution that helps you meet the challenges of ensuring success across the student lifecycle, to thrive in an increasingly competitive market and meet the growing expectations of students.

Tribal Edge is the new way to manage the student experience.

It’s modern, it’s designed for the cloud, with the flexibility to work with any current student information system. It doesn’t just aim to meet student expectations; it aims to blow them away.

Tribal Edge is easy to deploy, easy to manage and easy to pay for. It’s scalable meaning you can buy as much or as little as you need.

Student View

Put your campus in your students’ palms with a mobile app that is aligned to a student’s lifestyle. Give them a personalised, tailored experience from enquiry through to enrolment and beyond.

Student Insight

Understand the student behind the data so that you can make a positive difference and provide them with all the help necessary to ensure success on their student journey.

Student Support

Provide dedicated and personalised support to your students to help reduce drop-outs and ensure the best possible performance with maximum success.

Student Engage

Connect, communicate and collaborate with your students with this private, safe and secure social network.

It enables you to support and manage students throughout their journey from recruitment through to employment. It allows continuous insight so you can make timely interventions that improve retention and outcomes.

The first four modules of Tribal Edge are:

Each module can be used standalone or combined to provide a truly mobile, engaging, and supportive experience for students and staff that delivers deep insights to improve outcomes. Like you, we’ll never stop improving what we do. We want to help you keep more students in education and empower them to achieve all they can. That’s why Tribal Edge is focused on the student experience so you can personalise, thrive, and exceed expectations.

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Students are looking for a personalised and tailored experience from the moment they engage with an institution. They expect to communicate and collaborate on the devices they choose. With competition between institutions for students increasing, the need to attract and engage students is also increasing. Student View is aligned to student lifestyle and gives them a personalised, tailored experience from enquiry through to enrolment and beyond.

Student View helps you to:

Provide access anytime, anywhere

Students can access the key information they need anywhere, at any time so they know when and where an open day is, what they need for the next class, and how they are progressing through their studies.

Offer complete personalisation

By combining Student View and Student Engage you enable students to see their day at a glance, join discussion groups, and communicate with other students on the same course as them. Staff can easily update students on lesson content, resources that will help with studies, and reminders on assignments and work to be completed, all in one place.

Ensure every day is a dynamic day

Give students a dynamic view of their day with updates and information relevant to them that automatically update for the time of day, current stage in the student lifecycle, and any communication shared with the student from confirmation of an open day, to changes to the location of a lesson.

Deliver a totally unique and tailored experience

From the moment students engage with you they will receive a unique experience from enquiry through to enrolment and beyond. Attract and keep their attention through a mobile app that puts your campus in the palm of their hand and provides all the information they need at their fingertips.

Available anytime, anywhere via a mobile app, students can see their day at a glance and can quickly and easily communicate with other

students and staff. It gives them all the information they need at their fingertips, so they stay engaged throughout the education lifecycle.

Student View for recruitment

Student View provides students with a mobile app that allows them to browse course information, see what other students have gone on to do after completing the course, and give them expected salary and job prospects. Prospective students are presented with dynamic FAQs about enrolment and open days that reflect common issues experienced from previous open days and enrolments.

Students are also able to raise support calls and book an open day.When combined with Student Engage students can communicate with others that are also enrolling at the same time and receive updates from the institution on their open day booking and the progress of their application.

Student View for campus life

Student View provides students with a dynamic view of their day including calendar integration with either MS Office 365 or Google Calendar, any upcoming exams or assessments, access to the VLE, timetable and library information.

When combined with Student Engage students can join discussion groups, communicate with others on the same course as them and receive updates from staff on lesson content with resources that will help with studies, and reminders on assignments and work to be completed.

Student View can be completely branded to your institution colours and made available for download via both the Apple Store and Google Play Store.

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As education providers are becoming more customer focused there is an increased emphasis on providing effective, high quality support to students.

Student Support covers the whole student lifecycle and every support requirement from recruitment through to enrolment, including a sophisticated knowledge base and enquiry, case, appointment and queue management. It provides critical insights into performance at all stages to allow early intervention and successful outcomes.

Student Support is fully web-based and offers a secure integration to an existing student portal, third party portal or content management system. It can be used across multiple sites or departments providing one effective solution for student services.

It provides a single view of all student issues with access to sensitive information based on staff permissions. Counsellors can create private case notes and upload files concerning students they are supporting and log correspondence with external organisations ensuring case management is effectively tracked and managed.

Student Support gives you:

Access anywhere at anytime

Students can quickly raise support issues, wherever they are, on any device and get a response instantly.

Chance to empower your staff

Give your support teams the power to see at risk students earlier and intervene with an efficient and effective service.

Early intervention and prevention

Spot and solve student problems quicker so you can improve retention rates and ensure students succeed.

Student support, all in one place

Any communication with the student is logged in one place, from enquiry to graduation.

Student Support ensures students are supported through the complete education lifecycle, reducing drop-outs, ensuring

best possible performance and maximising success.

Student Support Product Family:

Student Support: Welfare

Student case management

Student Support: Central

Full student lifecycle enquiry management and knowledge base

Student Support: Comms

Integrated systems, communications, SMS and API

Student Support: Hook-up

Appointment and queue management

Student Support: Student Success

Analytics and early intervention

Student Support: Comms Boost

Enhancement pack with CRM, real time chat and

language localisation


Students don’t use email; they perceive it as an access tool not as a communication channel.

That’s why 75% of students told us they want a dedicated mobile app to communicate with their institution.

However open social media in education is a minefield filled with risk. Staff and students don’t want to expose their personal lives.

Student Engage provides a private social network that allows you to protect your staff and students by not blurring the lines between professional and personal life. Instead, it enables them to connect, communicate and collaborate with each other safely and securely.

On average institutions are spending thousands a year on sending SMS messages to students, however students see text messages as aggressive or spam not to mention they change

Student Engage helps you to:

Create a private social network

Combine the power of social networking with the privacy of a system that is monitored, measured and audited to deliver an app that students feel safe to use to connect and communicate with staff and peers.

Have real-time, relevant communication

Staff and students can communicate one to one or in groups, efficiently and effectively and all in real time.

Increase student retention

Build a sense of community by enabling students to socially interact and engage with course content and other activities, deepening their sense of connection and increasing retention and success.

Collaborate and engage

Give students a collaborative space to learn and support each other within class activities and self-learning. Engage students through the app to gather immediate feedback, post links, tips, hints and reminders.

Student Engage is a private social network that helps you connect, communicate and collaborate with your students. Connect and communicate

with students earlier in the recruitment cycle, and keep them engaged through the education lifecycle by collaboration with staff and peers, all in real time.

mobile contracts and numbers on a regular basis. By moving to an app, you can reduce your cost increase retention rates, and drive student and staff engagement through rapid adoption rates. With Student Engage, you can actively support more vulnerable students through a proactive, secure platform which allows for measured and audited monitoring with multiple control features so you can comply with any safeguarding guidelines.

Connect. Communicate. Collaborate. Connect staff and students through persistent group timelines to post links, tips, hints and reminders. Communicate with students through an app that gathers near immediate feedback and can better inform them ahead of their next lesson or lecture. Provide support through efficient communication so lecturers and students can collaborate one to one or in groups, all in real time.


Identifying students who are at risk of dropping out, or who are not making the academic progress they are capable of, is often challenging and based on a limited set of indicators, such as academic results.

Student Insight uses rich data sets and advanced learning analytics to help education providers to predict student performance and identify students at risk of dropping out or failing, so effective interventions can be made at an early stage.

Student interactions with education services, such as the library and virtual learning environments leave a digital footprint which can be used to assess how engaged the student is with their academic studies, to predict the likelihood that a student is going to be academically successful and generate warnings for students who appear to be off track. Together with demographic data, assessment results and other information, this data is presented as simple, easy-to interpret visualisations that let staff know when it’s time to intervene.

Student Insight helps you to:

Increase student retention

Identify students who are at risk of dropping out, intervene earlier and proactively manage retention.

Step in, before it becomes a problem

Identify and understand potential issues earlier and set up meetings with students to help them, before it’s too late.

Understand student needs

Identify students who are at risk of not completing their course and see what steps need to be taken for successful progression.

Improve student outcomes

Identify students who are at risk of low performance and execute successful, targeted intervention strategies that help to improve outcomes.

Student Insight helps you understand the student behind the data so that you can identify students at risk of dropping out or failing, you can target

effective interventions that make a positive difference, and provide them with all the help necessary to improve and ensure success on their student journey.

“ We have nearly 20,000 students and much of the university operates in siloes. So you need to have intelligent ways to be able to spot the students who are struggling,”

Nicholas Thurston, senior projects officer, University of Kent.

Staff can quickly identify students that are at risk of not completing their course. With access to information about all levels of student engagement, staff can see patterns, compare individuals to peers and identify issues. This presents opportunities for groups of students to experience specially targeted interventions with services tailored to their uses and preferences which improve the student experience and help them to complete their course.

Adopt faster

Fully integrated with the student information systems your staff and students use for rapid deployment and adoption.


Demand more. Expect more. Go beyond student information management.

For the love of students,

not data.

Tribal Edge empowers institutions to analyse, track and improve the student experience. Ultimately, it ensures improved outcomes and delivers success. Designed for the cloud with social, mobile and analytics capabilities it allows you to evolve at your own pace.


About Tribal

Empowering the world

of education.

Tribal Group plc is a pioneering world-leader of education software and services. Its portfolio includes Student Information Systems; a broad range of education services covering quality assurance, peer review, benchmarking and improvement; and student surveys. Working with Higher Education, Further and Tertiary Education, schools, Government and State bodies, training providers and employers, in over 55 countries; Tribal Group’s mission is to empower the world of education with products and services that underpin student success.

Visit: www.tribalgroup.com @tribalgroup

Contact [email protected] | www.tribalgroup.com | @tribalgroup

+44 (0)845 3133 151 | +61 (0) 3 5221 5535

student. experience. rethought. - bett€¦ · however open social media in education is a...

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