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Student Affairs Office

Program Review

January 30, 2012

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Table of Contents

I. Introduction II. History III. Services

A. Welcome Center – Information and Visitor Services B. Campus Clubs and Activities C. Student Government and Leadership D. Student Conduct

IV. Cost of Operation V. Relationships with Other Departments

A. Admissions and Records B. Student Resource Center – Watsonville Center C. Santa Cruz County Sheriff’s Office, Cabrillo Division D. Division and Instructional Deans E. Vice President of Student Services F. Information Technology G. Business Services H. Marketing and Communications I. Student Health Services J. Maintenance & Operations K. University of California, Santa Cruz

VI. Student Learning Outcomes and Assessment Plan VII. Assessment Analysis For Year 1 VIII. Conclusions and recommendations for Year 1

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I. Introduction The following is the first program review developed for the Student Affairs Office in the history of Cabrillo College. It is intended to provide an overview of the services and responsibilities assigned to this office as well as identify student learning outcomes by which to measure its effectiveness for the purpose of ongoing program improvement. In preparation for this report, the Students Affairs Office staff reviewed many references, including the Council for the Advancement of Standards (CAS), Professional Standards for Higher Education, (7th edition) and Assessment Practices for Student Affairs by Shuh, Upcraft, and Associates. While each document covered a long list of standards and assessments, the staff discussed and chose to focus on four major areas of services with the objective of developing a manageable, practical and useable report. The four areas of emphasis chosen for this program review are:

A. Welcome Center Information and Visitor Services B. Campus Clubs and Activities C. Student Leadership Development D. Student Conduct

II. History Cabrillo College opened its doors to the community in 1959 with 789 students and 15 faculty. Today, Cabrillo has grown to serve over 15,000 students with more than 500 full-time and adjunct faculty, 173 classified staff and 35 administrators/managers. Since 2001, the Student Affairs Office has been housed in four different locations. These include Room 902 (adjacent to the cafeteria), Room 1001 (Art Gallery), Room 914 (the former Financial Aid and Scholarship Office) and its current and permanent location, Student Activity Center (SAC) East. The new SAC East opened in January 2008. During the spring of 2008, it was decided that the campus switchboard operator should be moved from the Admission and Records Office in the 100 building to the SAC East and become a part of the Student Affairs operation. In addition to the Student Affairs Office, this current facility houses the offices of student clubs, the ASCC Student Senate, the ASCC Student Senate Meeting Chamber, the Office of the Vice President of Student Services, the Office of the Dean of Student Services, the Student Activities Coordinator, a conference room, and a reception lounge. III. Services:

A. Welcome Center – Information and Visitor Services

Our purpose as a Welcome Center is to provide quality access, information, referrals and resources regarding college programs and policies to students and

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all College personnel and community members, locally and globally. Our mission is carried out through the following: 1) Service, 2) Access, 3) Physical Environment, and 4) Nurturing Learning Environment.

1. Service: Service is provided through a staff consisting of:

a. Dean of Student Services b. Administrative Assistant to the Dean of Student Services c. Student Activities Coordinator d. Program Specialist e. Three to four regular student employees with an additional ten

temporary student employees during the late registration period

Prompt attention and service is provided to students, staff, and community members. The Welcome Center is a source of information and referral for many departments and programs including campus life, clubs, and student government. The Welcome Center makes available and/or issues the following A-Z services:

a. Allied Health ID badges b. Annual Graduation commencement c. Approval/Posting of banners, posters, fliers d. ASCC SAC brochure e. Bike locker rentals f. Book locker rentals g. Borrow a Book h. Bus Schedules i. Cabrillo College pennants j. Cabrillo Operator Console (switchboard) k. Career Technical Education l. Class Schedules m. Computer information station n. Defibrillator (AED) o. Information Kiosk (touch screen) p. Maps (campus maps and self-guided tours) q. Metro Pass information r. Movie tickets s. Parking permits t. Parking permit hang tags u. Petition permits v. Student Activity Cards w. Student Housing

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x. Tabling permits y. The Voice (college newspaper) z. Vending permits

2. Access:

The student, staff, and community have access to our resources and services by:

a. Visiting the Welcome Center front desk and reception area b. Calling the operator console at 831-479-6100 c. Accessing the Student Affairs website at

cabrillo.edu/services/studentaffairs d. Visiting the Watsonville Student Resource Center e. Visiting Admissions & Records offices (student activity card

renewals and parking permits) at Aptos and Watsonville Center

Regular Hours of Operation Welcome Desk: Mon-Thu: 9 am to 4 pm

Fri: Closed

Operator Console: Mon-Fri: 8 am to 5 pm SAC East Building Access: Mon-Thu: 7:45 am to 5:30 pm

Fri: 7:45 am to 4 pm Extended Hours of Operation Welcome Desk Two weeks prior to semester start: Mon-Fri: 8 am – 5 pm First week of semester: Mon-Thu: 8 am – 6 pm

Fri: 8 am – 5 pm

These hours are listed in the Class Schedule each term and are posted on the SAC East doors and the Student Affairs website. Many informational publications are available at the entrance of the SAC East building as listed above. 3. Physical Environment:

The Welcome Center, located in the SAC East, is the gateway to Cabrillo College. It is easily accessible to all students and community members. The bus stops, in both directions, are at the foot of the large central

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stairway that leads to the library, the center of the College upper campus. Short-term metered parking is available at ground level of the Student Activities Center with elevator access. Crosswalks and a pedestrian bridge lead directly to the SAC East. The Welcome Center features a comfortable lounge with a view of programmed information via a large, flat-screen monitor and a computer information station. An Information Kiosk with a touch screen provides another avenue of information. A second Information Kiosk for disabled persons has audio capability, Zoomtext, and a keyboard with large letters/symbols to make access easier by people with limited motor skills. The presence of natural and artificial plants and a large aquarium add to the physical appeal of the center. 4. Nurturing Learning Environment:

A healthy and nurturing learning environment is facilitated and promoted by the way our student and community members are served. Our staff is trained to perform with an approachable and helpful attitude. All staff is expected to provide friendly, patient, and professional service at all times. Training includes weekly staff meetings chaired by the Dean of Student Services. During these meetings, issues affecting our service delivery model are discussed. Staff training for all student employees is conducted at the beginning of each semester. All contracted staff has a part in the content and presentation of this training. During the beginning of each semester, refreshments and snacks are provided for students and community members visiting the Center.

SLO: Students will access the Welcome Center for information, referrals and services.

B. Campus Clubs and Activities

The purpose of campus clubs and activities is to enhance the overall educational experience of students and promote student cooperation and leadership while preparing students to be responsible advocates and citizens. This is done through the development of, exposure to, and participation in programs and activities that are student driven and consistent with the College mission. Through the formation of and participation in student clubs, students learn and experience many leadership opportunities. Among the skills students learn are communication, organization, cooperative team building, event planning, budget, ethics, responsibility, conflict resolution, and collaboration.

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Some clubs promote academic success through the development of inter-personal relationships for common academic goals. It is common to see study group formations and support group activities among many clubs. In addition to the promotion of club formation, faculty and students are encouraged and invited to develop and implement activities that are extensions of classroom instruction. These one-time activities are separate from formal club formation requiring approval of a club charter. Examples of these are: Social Justice Conference, sponsorship of a guest lecturer, and Lunar New Year Celebration. In order for student organizations to become official Cabrillo College Clubs, they must:

1. Complete a Club Charter Application 2. Identify at least six members on their executive board 3. Identify an advisor who is a certificated or classified employee of Cabrillo

College 4. Send a club representative to the Inter-Club Council (ICC) weekly

meeting 5. Develop and abide by the club constitution and bylaws

Complete criteria and instructions for club formation can be found online at the Inter Club Council website and at SAC East in the publication entitled “Club Handbook.” The ICC is composed of one member from each club, a chairperson appointed by the Associated Students of Cabrillo College (ASCC) Student Senate and the Student Activities Coordinator as advisor. The ICC:

1. Approves new club charter applications 2. Provides consistent communication among club members to prevent over-

lap and conflict in club activities 3. Promotes collaboration among the clubs 4. Provides organizational information and leadership training 5. Provides leadership training 6. Allocates and approves funding for activities

SLO: Students will complete all requirements for club charters and

participate fully in Inter-Club Council.

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C. Student Government And Leadership

Our purpose is to create, facilitate, and promote student government and leadership opportunities to educate our students in developing leadership skills and community service beyond the classroom. Our goal is to prepare students to become positive forces as future leaders in our community, state, and nation. The Associated Students of Cabrillo College (ASCC) Student Senate is the official voice of Cabrillo students. Student body elections take place annually during the spring semester. The executive board is composed of a President, Vice President, Treasurer, Legislative Representative, Inter-Club Council Chairperson, Student Trustee, Watsonville Representative, and Scotts Valley Representative. In addition, there are 12 senator-at-large positions for a total of 20 members of the ASCC Student Senate. As the official voice of the student body, student senators provide student representation in shared governance throughout the college. The Student Trustee attends monthly board meetings. All senators are required to participate in at least one internal committee such as the Student Senate Budget Committee, Constitution and Bylaws Committee, and the Student Activity Card Committee. In addition, each senator must participate in one external committee such as the College Planning Council, the Safety Committee, the Food Service Committee, and employee search and selection committees (for classified, certificated and administrative positions).

Leadership training is offered to all student senators and club members. The major training activities are 1) ASCC Student Senate Retreat, 2) conference attendance, and 3) CG 65 Leadership Development class.

1. ASCC Student Senate Retreat

The annual ASCC Student Senate Retreat usually takes place during the third weekend of August, just before the beginning of the new academic year. During this weekend (Friday afternoon through Sunday afternoon), student senators and club members participate in workshops on Parliamentary Procedure, the Brown Act, budget procedures, constitution and bylaws, goal-setting, and communication skills. In addition, a variety of teambuilding activities are dispersed throughout the weekend as are featured inspirational speakers. Speakers usually include the Cabrillo College President, Faculty Senate President, Vice President of Student Services/Instruction/Administrative Services, and the Cabrillo College Board of Trustees President.

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2. Conference Attendance

There are five major conferences that are attended by student senators throughout the year. These consist of:

a. Community College League of California (CCLC) Student Trustee Conference (August)

b. California Community College Student Affairs Association (CCCSAA) Statewide Student Leadership (October)

c. Student Senate of the California Community Colleges (SSCCC) Fall General Assembly (November)

d. CCLC Annual Legislative (January) e. SSCCC Spring General Assembly (May)

3. Counseling and Guidance 65 Leadership Development Class

CG 65 is a two-unit leadership development course designed for students to learn and practice leadership concepts and discuss issues of leadership. Although the course was designed to provide student senators with additional leadership training, the course is applicable and open to all students interested in leadership. The heart of the course is based on the five practices of exemplary leadership as presented by authors Kouzes and Posner. The five practices are:

a. Model the way b. Inspire shared vision c. Enable others to act d. Challenge the process e. Encourage the heart

In addition, among the many topics of study and discussion are the applications of leadership/learning styles, ethics, values clarification, collaboration, teambuilding, meeting facilitation, and effective communication.

SLO: Students will conduct the business of the Student Senate demonstrating

proper and ethical leadership practices.

D. Student Conduct

Our purpose in addressing issues of student conduct is to ensure a healthy and safe learning and working environment for all of our students as well as staff, faculty, and administration. In this process, we strive to protect the rights of all members of the College community.

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We are proud of the Cabrillo College student body. In general, our students are of the finest caliber. Faculty, staff, and administration enjoy their unique, innovative thought and pursuit of academic excellence. In spite of these qualities, student conduct is an issue from time to time and requires administrative attention. Therefore, it is the goal of the administration to: 1. Develop, disseminate, and enforce campus policies and procedures 2. Protect the rights of all members of the College community in the

administration of the student conduct program 3. Respond to student behavioral issues in a prompt, fair, and reasonable

manner 4. Provide learning experiences for students who are found to be in violation of

the standard of conduct 5. Promote the use of all support services on and off campus. This would

include tutorial, personal and academic counseling, and other social services to ensure the success of the student

AP 5500 (formerly AR 6110) addresses three major aspects of student conduct: 1) student responsibilities, 2) disciplinary procedures, and 3) student grievance procedures.

AP 5500 provides a framework by which administration, faculty, staff, and students are informed of policies and procedures regarding student conduct. This document includes expectations for student conduct and how violations may be dealt with. Student rights are included through the adjudication process described in AP 5500. In addition, procedures for student complaints and grievances are included. Although issues of sexual harassment and nondiscrimination are addressed in Administrative Regulation 5040, a brief outline is included in AP 5500 to ensure that students are informed of their rights in these areas as well. AP 5500 is available on several College website pages, in hard copy at the Office of the Dean of Student Services, SAC East, Division Offices, and many offices throughout the District. In addition, copies are distributed at Flex Week workshops which are offered on a regular basis to faculty, staff, and administration. During these workshops, participants engage in discussion and application of student conduct adjudication procedures. Individual consultations with students, staff, faculty, and administration occur often. These consultations are a significant avenue to the education of the college community.

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SLO: Students will complete the appropriate process in response to violations of the student code of conduct and student complaint/grievance process.

IV. Cost of Operation

The cost of operation includes three full-time contracted classified employees, three to ten part-time hourly student employees, supplies, equipment and staff development.

Funding for the operation of the Student Affairs Office is based on the Cabrillo College General Fund. The District General Fund provides the most consistent ongoing funding for the operation of Student Affairs. The funding allocation, however, has not been adequate, causing a large annual deficit in the annual operational budget. To address this situation, Student Affairs has been and continues to be heavily dependent upon the support of the Office of the Vice President of Student Services, the ASCC Student Senate and fees charged to off-campus vendors for their sales on campus. The employment of students who qualify for federal work-study has helped to alleviate the ongoing deficit. However, it is often difficult to find and hire students who are eligible for work-study. The following tables show the General Fund income and cost of operation for the last five years. This is broken down into Student Wages, Classified Contract Wages and Other Expenses (supplies, equipment, staff development).

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Income and Expenses

Student Wages

Table 1 Year  06‐07  07‐08  08‐09  09‐10  10‐11 

GF Income‐Student Wages  $3,830  $4,136  $2,068  $2,171  $2,171 

Student Wages/Benefits ‐ 

Expense  $17,663  $14,222  $24,209  $36,318 $32,507 

Variance ‐

$13,833 ‐

$10,086  ‐$22,141 ‐

$34,147 ‐$30,336 

Graph 1

Table 1 and Graph 1 show that every year there is a significant deficit between income and expenses for student wages. The fluctuation in expenses is mostly caused by student employees who qualify or do not qualify for federal work-study. This explains the large increase in expenses and higher deficit in the 09-10 academic year.

‐40000

‐30000

‐20000

‐10000

0

10000

20000

30000

40000

06‐07 07‐08 08‐09 09‐10 10‐11

Student Wages

GF Income‐Student Wages

Student Wages/Benefits ‐Expense

Deficit

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Income and Expenses Classified Contracted Wages

Table 2

   06‐07  07‐08  08‐09  09‐10  10‐11 

Contract Wages/Benefits  $49,836  $51,099  $67,281  $159,189  $174,001 

Graph 2

Table 2 and Graph 2 indicate that classified contract wages have been increasing steadily. This is mostly due to contracted payroll requirements (step and column increases etc.) The most significant increase, however, took place in the spring of 2009. This increase was due to the creation of a Program Specialist position to oversee and coordinate all operations related to the placement of the operator console formerly housed with Admissions and Records.

$0

$50,000

$100,000

$150,000

$200,000

06‐07 07‐08 08‐09 09‐10 10‐11

Contract Wages/Benefits

Contract Wages/Benefits

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Income and Expenses Other Expenses (supplies, equipment, staff development)

Table 3

   06‐07  07‐08  08‐09  09‐10  10‐11 

GF income (supplies, equip. maint., staff 

dev.)  $3,106  $2,624  $2,316  $3,132  $3,482 

Total Expenses   $16,198  $12,154  $5,404  $7,443  $7,709 

Variance   ‐$13,092  ‐$9,530  ‐$3,088  ‐$4,311  ‐$4,227 

Graph 3

Although Student Affairs operates on modest amounts for supplies, equipment and staff development, expenses have exceeded income for each of the past five years. This is an ongoing problem making it difficult to plan anticipated expenses. As an example, when the telephone operator console was moved from the Admissions and Records Office to the Student Affairs Office in the spring semester of 2009, the District sponsored the purchase of much needed upgraded equipment. This included the purchase of state of the art equipment and software allowing much greater efficiency in response to the countless phone calls that come in during peak periods throughout the year. After one year, however, the software program subscription, costing several thousand dollars per year, expired and Student Affairs was not able to

‐$15,000

‐$10,000

‐$5,000

$0

$5,000

$10,000

$15,000

$20,000

06‐07 07‐08 08‐09 09‐10 10‐11

Student Affairs Misc. Expenses(Supplies, Equipment, Staff Development)

GF income(Supplies,Eq. Maint., StaffDev.)

Total Expenses

Variance

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continue the subscription. This caused the staff to revert to the former archaic procedure of researching departments, faculty, staff and administration to which phone calls need to be transferred. In the last three years, the annual deficit hovers around $4,000 per year. The unusually large deficits in the 06-07 and 07-08 academic years were caused by inappropriate charges for copier maintenance for ASCC Student Senate-sponsored copiers throughout the District. These charges were not paid back to Student Affairs until the 08-09 academic year. This explains the smallest deficit of the five-year period reported as Student Affair received reimbursement. It is important to note that aging computers for all three contracted classified staff serving Student Affairs will soon need to be replaced. In addition, the three student employee work stations also have old computers and will also need to be replaced soon. This is a major concern. V. RELATIONSHIPS WITH OTHER DEPARTMENTS /PROGRAMS

A. Admissions and Records

The Office of Admissions and Records collaborates with the Student Affairs Office in a variety of ways. Student Activity Cards stickers are issued by A&R staff when students are updating their SAC and a photo is not required. Parking permits are also issued by A&R staff. In disciplinary matters requiring an administrative drop of student classes, the A&R administration provides prompt action at the request of the Dean of Student Services.

B. Student Resource Center-Watsonville Center The Student Resource Center (SRC) at the Watsonville Center assists the Student Affairs Office by operating a camera for required photos for the Student Activity Card. SRC also issues parking permits. Student Activities are supported by providing assistance to student senators using the Student Senate Office adjacent to the SRC. Often a senator may need a key for that office or have questions about student sponsored activities, information of which is provided to the SRC staff from the Student Activities Coordinator.

C. Santa Cruz County Sheriff’s Office, Cabrillo Division The Dean of Student Services works closely with the Sergeant/Director of Protective Services and his staff of deputies. All Incident Reports related to safety and student conduct are referred to the Dean of Student Services. These documents have been critical to the successful and complete adjudication of many cases. The Sheriff’s Office staff responds promptly to requests for assistance with disruptive students and any

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evidence of crime on campus. Consultation between the Sergeant and the Dean takes place as needed.

D. Division and Instructional Deans Division and Instructional Deans and the Dean of Student Services consult to ensure proper and sufficient attention is given to all reports affecting the safety of faculty, staff, and the College in general. Communication ensures that there is always an administrator present at the request of a faculty or staff member whenever there is sensitivity and/or insecurity dealing with a student.

E. Vice President of Student Services The Vice President of Student Services is the direct supervisor of the Dean of Student Services. Biweekly meetings ensure regular communication and updates on all matters related to the Student Affairs Office. Consultation on serious disciplinary matters takes place promptly. The Vice President of Student Services also ensures that there is adequate funding to staff the Students Affairs front desk throughout the year.

F. Information Technology Provides support for all Student Affairs computers and phones as well as for the ASCC Student Senate Offices and Clubs.

G. Business Services This office provides consistent support for the monitoring of and processing of all ASCC Student Senate accounts as well as for all clubs and the Student Affairs Office. The BSO staff provides guidance and training to ensure that students and staff comply with required processes.

H. Marketing and Communications Marketing & Communications assists in developing printed materials/brochures and with the promotion of activities such as graduation. This office also coordinates an annual meeting between Cabrillo College Student Senators and our respective State legislators in Sacramento.

I. Student Health Services The Dean of Student Services often makes referrals to the staff of licensed therapists in the Student Health Services Office. This is instrumental in providing personal counseling to many students.

J. Maintenance & Operations (M&O) M&O staff provides assistance with the delivery, assembly and disassembly as well as cleanup for activities and student events.

K. University of California Santa Cruz (UCSC) The Cabrillo Dean of Student Services collaborates with the UCSC administration to recruit, refer and monitor Cabrillo student placements in UCSC housing.

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VI. Student Learning Outcomes and Assessment Plan Student Learning Outcomes Activity Year A

Students will access the Welcome Center and be able to identify educational resources and processes necessary for success in the college culture.

Statistical data will be collected and summarized.

One

Spring 2012

B

Students will complete all requirements for club charters and participate fully in Inter-Club Council.

Review and report of document completion, club charter, attendance to ICC etc.

Two

Spring 2013

C

Students will conduct the business of the Student Senate, demonstrating proper and ethical leadership practices.

Observation matrix will be developed, review of documents, report of training and application of leadership skills.

Three Spring 2014

D

Students will complete the appropriate process in response to violations of the code of conduct and the complaint/grievance process.

Statistical data will be reported and summarized.

Four Spring 2015

Student Learning Outcomes and general program review of previous 4 years.

Review and analysis of previous 4 years. Recommendations.

Spring 2016

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VII. Assessment Analysis For Year One

Meeting Dates Multiples meetings taking place during the spring semester and fall semesters of 2011 and winter of 2012.

Number of staff participating

4 staff participated: Administrative Assistant Program Specialist Student Activities Coordinator Dean of Student Services Vice President of Student Services

SLO Measured Students will access the Welcome Center and be able to identify educational resources and processes necessary for success in the college culture.

Assessment Tools (Briefly describe assessment tool)

Operational costs data was gathered and presented in charts and graphs for the previous 5 years. See Tables and Graphs 1-3 above. A collection of data was produced and summarized on a “Student Affairs Data Table” (see table 4) at the end of this report. This data was collected by a variety of techniques which includes: a) counting the number of service request and event forms

received at the front desk b) gathering electronic data on number of Student Activity

Cards issued, c) reviewing files for the number of book and bike locker

rentals, Allied Health Badges, contracts for tabling, vending, petitioning

d) reviewing the file for the number of movie tickets sold e) gathering electronic data on the number of bus passes sold f) gathering electronic data on the number of parking permits

sold g) conducting a satisfaction survey h) observing/counting the number of graduates who walk at

graduation

Assessment and analysis. (Summarize and analyze the results of your department including any students’ needs and issues that

Operational costs and analysis was presented at the end of each table and chart, numbers 1-3 above in section . The table of Student Affairs Data (See table 4) shows that large numbers of students received a significant amount of service and information from the Welcome Center. For example, in the fall of 2010, 5,907 students received direct,

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emerged) face-to-face interaction at the front desk and 889 received service indirectly through request forms. In the spring of 2011, 5,720 students received direct face-to-face interaction and 890 received service indirectly by completing service request forms. The data reported indicates that students are accessing the Welcome Center and can identify educational resources and processes. With the exception of data collected for SAC cards issued, bus pass and parking permits, multiple-year data is not available. Thus, it is not possible to see trends to determine if the number of students receiving service is increasing or decreasing. The following summary and analysis is offered for those areas where there is multiple year data. SAC (Student Activity Cards) – The number of SACs issued have been steadily increasing in the spring-to-spring and fall-to-fall data. This increase is most likely attributable to the efforts of the partnership between the ASCC Student Senate and the Student Affairs staff to market the availability and benefits of the SAC to students. Bus Passes – The sale of bus passes over all years increased steadily for each fall-to-fall and spring-to-spring semesters. The peak is in the fall of 2009, one shy of 1,800 passes were sold. After this year, the number of bus passes begins to drop dramatically. This is due to the fact the College was subsidizing the bus pass program and could no longer support it due to the severe budget crisis. Thus, the price of the bus pass was significantly increased in an effort to make the program self-sustaining. In addition, starting with the spring of 2009, bus passes were no longer being sold to students with fewer than 6 units. It should be noted that the bus pass program has been eliminated in its entirety and is no longer available as of fall semester 2011. This caused many complaints from students and members of the ASCC Student Senate stating that this is a hardship for many students, but especially disadvantaged students. As an alternative, an arrangement was made to purchase Metro Monthly Passes at the bulk rate which allows a 20% discount. This alternative is sponsored by the ASCC Senate,

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the VP of SS Office, Office of the Dean of SS and the Student Affairs staff. The full 20% discount is available to all students registered for 6 or more units. Although this new arrangement is not as beneficial as was the former bus pass, approximately 130 students are participating each month. Parking permits – The sale of parking permits increased steadily, with minor fluctuations, each fall-to-fall and spring-to-spring semesters. There doesn’t seem to be a good explanation for this. It would seem that the increase in the bus pass fee would cause this trend. However, the bus pass fee was not increased until the spring of 2010. In the last four semesters of the report, the sale of parking permits hovers between its peaks of 6,182 (fall 2009) and 6,057 (spring 2011). It was predicted that the sale of parking permits would increase significantly starting in the fall of 2011 due to the cancellation of the bus pass program and the significant increase in the daily parking fee (from $2/day to $4/day). This prediction, however, did not materialize as the number of parking permits sold actually dropped by 201 compared to the previous fall of 2010. Service Satisfaction Survey - A service satisfaction survey was conducted the first three days of the spring 2011 semester (approximately 2000 students) which showed that 98% of the students who completed the survey were pleased with the service they received, with only 2% stating that they were not satisfied. It was surprising to see the large percentage of positive ratings as most of the survey was conducted during late registration, when there is a concentration of students coming in to request service. Sometimes, this resulted in long “Disneyland type” zigzag lines and an extended wait time, sometimes 15-20 minutes. In spite of this, when asked about their wait time and quality of services, many students made such comments as “no worries, it’s all good,” “you guys do a good job,” “we all have to be patient, it’s OK.”

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STUDENT AFFAIRS DATA

TABLE 4

Student Affairs ‐ Program Review Data 

  

   2006  2007‐08  2008‐09  2009‐10  2010‐11  2011‐12 

   Spring  Fall  Spring  Fall  Spring  Fall  Spring  Fall  Spring  Fall Spring 

Students Served (Direct)                      590

7  5720812

0   

Students Served (Indirect) Pink Declines and Public Safety                       889  890

1122   

Total SAC Cards Issued (from StuMisc10screen)              2839 3501 3214 3762  3802

3779   

Book Locker Rentals                       16  19 14   

Bike Locker Rentals                       20  19 20   

Allied Health Badges                    40 48  33 62   

Petition Contracts                    5 10  1 8   

Tabling Contracts                    65 52  45 64   

Event Request Forms                    83 100  97 66   

Movie Tickets Sold                       150  198 214   

Bus Passes Issued  1055  1235  1165 1674 1563 1799 1269 1102  918  0   

TOTAL Parking Permits Purchased  4932  5082  4792 5635 5788 6182 6113 5965  6057 5764   

Parking Permits Issued from Student Affairs Desk                             3439   

Survey ‐ Satisfied                          98%     

Survey ‐ Dissatisfied                          2%     

Graduates/Commencement (Manual Count)                          380     

Graduates/Electronic Confirmation (no repeats)                          384     

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VIII. Conclusions and Recommendations for Year One:

Conclusion Recommendation Cost

1. The cost of operation, with the exception of contracted personnel, is not adequately supported.

2. There is insufficient data in many areas of service to draw conclusions for proper evaluation and planning.

3. Discontinuation of the bus pass program has imposed a hardship on many students.

4. The data collected measures only 1 of the 3 areas referenced in the SLO (service is addressed, information and referrals are not addressed).

5. No data is provided on the effectiveness of the “Relationships with Other Departments”.

1. A. Request budget augmentation from the VP of

SS to cover needed supplies, equipment and staff development. Approximately $4,000 would be sufficient. B. Request budget augmentation from the VP of SS, $15,000 and the ASCC Student Senate, $15,000 for student wages. C. Request reinstatement of operator console software.

2. Collect data each semester for all categories to determine trends that can be used for evaluation and future planning.

3. Gather data on the Metro Monthly Pass program and use it as a reference to renegotiate a new bass pass program that is fully sustainable without District funding.

4. Develop a plan of data collection for the 2 SLO areas not addressed, information and referrals.

5. Create and conduct a survey to get data from “partner” departments for evaluation and planning relevant to this SLO.

$ 4,000 $30,000 $ 6,500 No Cost No Cost No Cost No Cost