STRESS MANAGEMENT

Presentation

by

M.S.S.Varadan

Om Consultants (India) Pvt. Ltd.

2 BIM session 6/7/06

U N L O C K IN G P EO PL E P O T E N T I A L

C O N S U L T A N T S

defined as an adaptive response to an external situation that results in physical, psychological, and/or behavioural deviations for organizational participants.

“Stress” is

3 BIM session 6/7/06

U N L O C K IN G P EO PL E P O T E N T I A L

C O N S U L T A N T S

— Simply anxiety.— Simply nervous tension— Necessarily something

damaging, bad or to be avoided.

Stress is not

Extraorganizational Stressors

Organizational Stressors

Group Stressors

Individual Stressors

CATEGORIES

OF

STRESSORS

5 BIM session 6/7/06

U N L O C K IN G P EO PL E P O T E N T I A L

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1. ADMINISTRATIVE POLICIES AND STRATEGIES Downsizing Competitive Pressures Merit pay plans Rotating work shifts Bureaucratic rules Advanced technology

CAUSES OF STRESS

JOB STRES

S

6 BIM session 6/7/06

U N L O C K IN G P EO PL E P O T E N T I A L

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2. ORGANIZATIONAL

STRUCTURE AND DESIGN Centralization & formalization Line-staff conflicts Specialization Role ambiguity and conflict No opportunity for promotion Restrictive, untrusting culture

CAUSES OF STRESS

JOB STRES

S

7 BIM session 6/7/06

U N L O C K IN G P EO PL E P O T E N T I A L

C O N S U L T A N T S

3. ORGANIZATIONAL PROCESSES

Tight controls Only downward communication Little performance feedback Centralized decision making Lack of participation in decisions Punitive appraisal systems

CAUSES OF STRESS

JOB STRES

S

8 BIM session 6/7/06

U N L O C K IN G P EO PL E P O T E N T I A L

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4. WORKING CONDITIONS Crowded work area

Noise, heat, or cold Polluted air Strong odor Unsafe, dangerous conditions Poor lighting Physical or mental strain Toxic chemicals or radiation

CAUSES OF STRESS

JOB STRES

S

9 BIM session 6/7/06

U N L O C K IN G P EO PL E P O T E N T I A L

C O N S U L T A N T S

• Lack of group cohesiveness• Lack of social support• Intraindividual, interpersonal and

intergroup conflict

Group Stressors

10 BIM session 6/7/06

U N L O C K IN G P EO PL E P O T E N T I A L

C O N S U L T A N T S

• Role of Conflict and Ambiguity• Personal Control• Learned Helplessness• Self-Efficacy• Psychological Hardiness

Individual Stressors

11 BIM session 6/7/06

U N L O C K IN G P EO PL E P O T E N T I A L

C O N S U L T A N T S

Individual Coping Strategies• Exercise• Relaxation• Behavioural self-control• Cognitive therapy

COPING STRATEGIES FOR STRESS

12 BIM session 6/7/06

U N L O C K IN G P EO PL E P O T E N T I A L

C O N S U L T A N T S

Organizational Coping Strategies

• Create a supportive organizational climate

• Enrich the design of tasks• Reduce conflict and clarify

organizational roles• Plan and develop career paths

and provide counselling

COPING STRATEGIES FOR STRESS

13 BIM session 6/7/06

U N L O C K IN G P EO PL E P O T E N T I A L

C O N S U L T A N T S

• Be proactive• Acknowledge survivor’s

emotions• Communicate after the

downsizing• Clarify new roles

GUIDELINES TO HELP DOWNSIZED ORGANIZATIONS