Dear All, I am a graduate student at Institute of management Sciences (IMS) preparing for a Masters degree in business administration. Would you please take a few minutes to participate in a research study? The purpose of the study is to have an understanding about the banking sector of Pakistan. I request you to be as truthful as possible to enhance the value of this study. The questionnaire does not require any name so you can be sure of complete confidentiality of your response. The data analysis of this study will also be performed on all the respondents and will thus, produce aggregate results.

Thank you very much in advance for your time cooperation and participation.

Yours Sincerely, Hamid Irfan Najmi

Section I

Demographic Questionnaire

Please take a moment to complete the following personal information:1. Gender:

Male (

)

Female (

)

2. Age: (i) 15-25 (ii) 26-35 (iii) 36-46 (iv) 47-57 (v) 58 or Above3. Job type: 4. Designation

(i)

Managerial

(ii)

Non-managerial

_______________________

5. How long have you been working at this position?

(i) 1-5

(ii) 6-10

(iii) 11-20 (iv) 21 or above

6. How long have you been working at this organization?

(i) 1-5

(ii) 6-10

(iii) 11-20 (iv) 21 or above

7. How many hours do you work per day?

(i)

Less than 8

(ii)

8

(ii)

9 or above

Section II Sr . 1. 2. Questions Strong ly Disagr ee Disagr ee Neutr al Agre e Strong ly Agree

I find real enjoyment in my job I like my job better than the average person

3. 4.

I am seldom bored with my job I would not consider taking another kind of job 5. Most days I am enthusiastic about my job 6. I feel fairly well satisfied with my job Section III Sr . 1. 2. 3. 4. 5. Questions Strong ly Disagr ee Disagre e Neutr al Agre e Strong ly Agree

I have felt fidgety or nervous as a result of my job Working here makes it hard to spend enough time with my family My job gets to me more than it should I spend so much time at work, I can't see the forest for the trees(so much involved and getting into the work) There are lots of times when my job drives me right up the wall( to annoy or irritate) Working here leaves little time for other activities Sometimes when I think about my job I get a tight feeling in my chest(sense of burden) I frequently get the feeling I am married to the company I have too much work and too little time to do it in I feel guilty when I take time off from job I sometimes dread the telephone ringing at home because the call might be jobrelated

6. 7. 8. 9. 1 0. 1 1.

1 2. 1 2.

I feel like I never have a day off Too many people at my level in the company get burned out by job demands

Section IV

Sr . 1. 2. 3. 4. 5. 6. 7. 8. 9. 1 0.

Questions

Strongl Disagre y e Disagr ee

Neutral Agre e

Strong ly Agree

My supervisor values my contribution to its well-being My supervisor fails to appreciate any extra effort from me My supervisor strongly considers my goals and values My Supervisor disregards my best interests when it makes decisions that affect me Help is available from Supervisor when I have a problem Supervisor really cares about my well-being Even if I did the best job possible, Supervisor would fail to notice Supervisor is willing to help me when I need a special favor Supervisor cares about my general satisfaction at work If given the opportunity, Supervisor would take

1 1. 1 2. 1 3. 1 4.

advantage of me My Supervisor shows very little concern for me. My supervisor cares about my opinions. Supervisor takes pride in my accomplishments at work My Supervisor tries to make my job as interesting as possible.